Spectrum

I have been a customer of specteum cable for a ling time but since i have been a customer of this cable service i have been very dissatisfied with this company and today when I calked the customer service to fix my cable issue. I am still missing alot of channels from the basic packages like cannel 18-217.

And my problem still is not fixed and they where wanting me to upgrade my cable package that i already had. So at this point spectrum cable needs to send out a tech to fix the issue

Spectrum nickel and dimes you to death! they charge for the router; charge way more than other provider; only discount is to reduce your speed. i was on ACP but government feels low-income residents don't need the help any more.

checked with Spectrum and their assistance program requires more to qualify than the government. i guess when time comes for renewal, i go elsewhere.

My Bill is 220.00 dallors a month you guys add more money to it then next month it's 220 again i'am only paying you 220 month only that's what it is supposed to be .

I understand that upgrading is necessary but I feel that the timing could be much better. Tonight I was trying to enjoy a movie and not even half way through, my internet goes out due to the scheduled upgrade. It was barely 12am and the email stated that it would be 6am.

It's now almost 2am and still no internet. My daughter was very upset as well. Please do better.

I have exposed wires at 5001 Northwest 67th Street Kansas City Missouri 64151 go to the right side of the house and there's two cable boxes and one of them has cut wires and those marking Flags where it leads

I went to your store located at 6921 W 119th St Overland Park, KS this evening to pay my final bill. I was met by Tiffany. I followed her to her station where she refused to look at me when she spoke to me.

I provided the requested information in order to locate my account. When she located my account, I pushed the box containing my cash payment towards her which then tipped over accidentally. At this, Tiffany began screaming at me telling me I was rude and she had not done anything to me.

An outright lie, as I have had numerous encounters with her over the years; each time she looked down her nose at me upon greeting, refused to look at me at any other time, and spoke with outright disgust throughout the conversation. Tiffany then screamed she refused to take my payment and blamed me for…

Unauthorized payment forgery from my contract and lies from the associates that I deal with around in circles just round in circles. Every time I go every time you call and complain about it they laugh at your face. And steal from my bank account.

Have spoken with 3 differeent retetion people give 3 different prices in trying to get my bill lower or even in the same price range as last month before promotions ended. 15, then went to $177. last person yesterday was $270 and change because things from first talks were not put into the computer. 54.

Asked to speak to a supervisor was told they would call today, no call so I called back at 12 pm was transfered to a supervisor who spoke down to me and was no help. Been a customer for 30 years bewteen you and time warner sorry to say will pay this bill but will be changing after this.

00 from 2 quotes and don't understand.

On 1/27/24, I purchased a TCL fire TV, model number 43q570f. I can not pair my Spectrum remote with the TV. Why? None of the codes work. I am told that Spectrum has not provided (or figured out the codes that work) because the TV may be a newer model.

Whatever the case may be, I would think there should be something that notifies the consumer that there is an incompatibility issue. I can not turn the TV on using the Spectrum remote. To turn on the TV, I have to use the TV remote and go through the process of “settings, input, and then to the HDMI input that the TV is connected to the cable box.

I have to do this every time I turn on the TV! To turn on the box, I use the Spectrum remote “all” button. I can get the Spectrum menu via the Spectrum remote, and change channels.

However, I can…

I was at the Spectrum Store in Lynwood, Ca 90262 to resolve an issue that I had with my Account. I had 2 Accounts and I wanted to close one of the accounts so my Brother could put it in his name.

There was a problem Porting over the Landline number to his New Account. We went to the Spectrum Store like the Agent told us to. When we got to the store we got the Run around as usually. We asked to speak to a Supervisor.

I can't remember his name and my fault because I should have written it down. I had so many people I had spoke with within the almost 3 weeks I had been trying to resolve the issue. The point is the Supervisor was very Rude when he talked to us and Assured us that the matter would be taken care of.

He went to the back of the Security section of the and we waited for him to…

I have a phone that's under a year old and instead of them replacing the phone they keep trying to send me to their insurance company. Their insurance sends me back to them. I contacted Samsung they told me to either pay gor the full price of a phone for approximately a month or just get Spectrum to replace it

This cable company has made billions of dollars & all from cable customers alone, they have been charging customers egregiously monthly & whenever they turn equipment back in there’s always a claim it wasn’t rec’d & they’re owed $700 plus dollars!? They are just like the Dem/Lib Party they donate to, deciding to invest in all things streaming, so they throw all cable customers under the bus & still are asking for hundreds a month from cable customers, for the worst rip off of shows in history!

They literally, show the same shows, exact same episodes over & over; the exact same show that was on last week is on again! They don’t give a damn enough to even mix it up, they are forcefully trying to make people stream or pay extra for movies on pay per view!

Hopefully they will get ditched all…

I called because my tv service no working since this morning, the agent tried to fixed and he couldn't. He said I need to pay for a technician service and i refused because is no my fault that the system doesn't working.

Then he told me that I need to pay my next bill if i don't wanna pay for the technician. I said no because I paid my bill already and I have an schedule for my payments, I explained him my bill was paid totally for the service through 11/18 to 12/17.

He continuous saying that i need to pay for something. He transferred the call with his supervisor and he said same thing. Is irrational and abusive this situation. 00 dollars for the service, so I expect to receive the service everyday.

I'm disappointed with the service and the way the company abuse. Why you force me to…

I have been with your company, for more that ten years. I was at one of your stores to make so changes to my account. The manger of the store. Came over to help one of the sales reps. He was try to change the amount .

I am paying to my 3 mobile phone lines. As he was going thru my bill he notice I was paying 45$ for each line. he informed me . That I should only be paying 29$ per line.

however the system would not allow him to make the changes. So his supervisor gave me a number to call mobile service, she assured me , they would make the changes. I gave them a call, They passed me around to three different people..

The first one could not help me, the second one, told me I would have to buy a 4th line. that meant I would need to buy a new phone to add a new line and then all of them…

Spectrum cable and internet has the worst customer service. We pay our bill every month on the 12 th . From the first day of the month… they call, text , message constantly. Your bill is past due . Pay immediately harassing customers that for years pay there bills.

I explain everything each time, they say it won’t happen again. Again and again and again constantly. They are the worst!!! Do not use their services. You will regret it. I am changing at the end of the month , another hassle caused by them.

First of all I had to wait over a week to get someone to my house to install the xumo boxes. He left before he finished telling me he had another call to go on. Then he tried to charge me 50 bucks for installing the equipment.

It worked one whole night and am now sitting here again having to wait another week to fix the first idiots mistakes. Wonder how much they will try and charge me. Us elderly don't no how to install your equipment. I'm pissed.

CONSTANT outages. We have spectrum at our lake house. We rarely lose service there but at our home address we lose service multiple times a week and hundreds of times a year. Because often times the outages are less than an hour; I cannot get reimbursement for outage time.

I think I should be given credit on my account each time I have an outage. I have given up hope that I can have reliable service, but I am hoping for better reimbursement.

Horrible customer service! My elderly father was forced to upgrade his modem and there's no UPS store in his town. The closest Spectrum store is about 30 miles away. At 75 he cannot drive that distance to return the modem.

When asking for a return shipping label he has to verify a random generated code which he doesn't know. The phone number and email on his account used to belong to his late wife of 3 yrs so there's not even a way to send verification for him to get into so

he's basically screwed and will be charged daily for an ancient modem that will be thrown away When they get it anyways. Way to go Spectrum! Sorry your wife passed and the info was hers so we won't send you an empty box with a label to return equipment that's useless anyways!

Im paying to be in outage all the time horrible service i want a discount or something .

I've always had mediocre internet with Spectrum, but was willing to forgo that due to the cheaper price. However, after "upgrading" for better internet speed, I have had multiple issues with the internet dropping multiple times a day. A technician came out, later that day, same issue. I get a hold of Spectrum, and they need to send someone else out. I am still expected to pay the upgraded monthly rate even though the internet I am paying for doesn't work when I need it to. I am a good customer who always pays on time, and have been a an overall loyal customer for Spectrum, but the customer service representative went ahead and gave me the information for not just returning the equipment but to cancel the service completely.

What a way to care about your customers.

Not once have I ever been treated Rudely on a phone. Other than when I went to cancel my service with spectrum. I explained to the representative I wanted to cancel because we just wanted something different. She began to hound me, “what’s different? Why?

” In a rude attitude. But the real reason was their prices are just crazy for the speed I get. I explained I went with T-Mobile, She told me for going with T-Mobile Wi-Fi it wasn’t reliable, they didn’t have tv, and it didn’t even have a gig.

T-Mobile is cheaper and it is faster than spectrum by A LOT. Mind you why she is telling me this she has the rudest tone. It wasn’t until I had to say “I don’t really care about what you want.

IT’s ultimately about what I want. ” And then began to put me on hold for 20 minutes. I just don’t…

I had a bad experience on Oct 24, 2023 with changing my account because my bill is to high I talk to a employee for 3 hours and she gave me a great deal and now I don't have the channels that was told to be on my packets deal.

I have talked to least 8 people and don't know one cares I have been a customer for 20 years. I have been trying to fix this matter for over 7 hours can you please listen to my recorded conversations ASAP. I called at 3pm.

I am very upset and disappointed. Kanisha Townsend (937) 238-6097 please very important. I told the first employee that I don't want any issues and I was told by her supervisor that all lines are being recorded if you have any problems corporate can go back and confirm.

Everyone of Spectrum’s cable customers that have been paying overly exorbitant prices a month for decade’s & now to have their disgraceful despicable dirty back stabbing company, decide to go to stupid annoying streaming only; & they have obviously invested in streaming only & literally threw all of their cable customers under the bus, makes them the epic crap company in the universe! Their cable customers are the people that made them billionaires, & they have stabbed them all in their backs completely, then threatening to go up on cable customers even more than they already ask for monthly cable & all of it is extremely old as hell, w/nothing but

complete reruns & marathons to death; we hope they get their just desserts in the end for their worthless loser treatment of their cable…

I have used your service for the last 2 years, it has never been bug-free. Some bugs were worth it for the price. Now it has become more than I am willing to put up with for much longer. Techs that come to my house all leave with the same comment "That's just Spectrum" "The app itself is bad and there is nothing we can do about it" Lately, all our other apps, Netflix, and Apple, refuse to rewind and just stop and return to the start page in the middle of our shows. It is amazing that the most trouble is from the Spectrum app itself and the ones the tech all say there is nothing they can do. I have stopped calling, but the bugs keep getting worse.

By the way, I have TV streaming, internet service, and phone service. I was told the only way to fix it was to pay for cable boxes in each room…

We bought Spectrum services in September 2023. They advertised bundle service with free cellular service.

However, due to billing issues and false advertising and unable to retain their services, we canceled the mobile service and returned phone on September 16, 2023. On 4 September 2023, the day we ordered the phone (not received), the sale representative did not disclose anything about restocking fee.

31$ which they charged us (see attached 25$ credit applied). Then they provided us with wrong shipping labels, making us wait at FedEx for 3 hours costing us more time and money. The supervisor on the phone was abusive and rude.

31$ will be provided because of the trouble caused to us and no restocking fee will be charged as courtesy.

However, despite all their abuse and…

For the past three weeks I have ben trying to get spectrum installed at my home. I have literally spent hours on the phone and gotten nothing but empty promises. My address is 433 Blackfoot Drive, Crossville TN 38572. I also tried last year, and had an install appointment but no one ever came.

All my neighbors at adjacent properties have Spectrum, the closest being 90 feet. What is Spectrum's problem. Have I been Blacklisted? Look into this please. Bill Wood

Service out totally for over 3 dsys.

We have two accounts with spectrum the first account we’ve had about 15 years the second account we opened up almost a year ago and it was opened up in my husbands name for a rental property . When I set it up, my husband was with me to make the phone call and verified that they need to talk to me, so they supposedly put my name on the file and when I gave them my email address they got it one letter off.

my husband‘s not home a lot he’s working I have called at least five times trying to get my name on that account and get the email fixed. Supposedly it was done every single time and every time I call back it has not been done.

I’m so sick of the customer service people not doing what they’re supposed to do

Had a spectrum company work vehicle with the license plate SFZ 6808 pull out without stopping at the stop sign in front of traffic that is going about 50-55 mph on FM 1385 on October 5th around 6:10-6:30 AM on a wet road.

Bill increases every three to four months . And service hardly works especially when it storms. Worst experience I’ve had with spectrum.

I was told I cd return a MagSafe case not used as I just received it I only opened the top of box I do not like it it is plastic I was told by rep they wd send me a fedx label to return today they said no I spoke to several reps most said yes

Your streaming Spectrum app does not work and NOBODY knows why. I keep getting RLP errors

The inefficient management of outages is utterly absurd. I am honestly very disappointed and, frustrated when I continuously see "no estimated time of repair." It says the company is inefficient, irresponsible and, does not care to retain their customer base. They just don't seem to care at all. I have even been disconnected from services despite paying my bill, and all they said was "oops, my bad." (More or less.)

I have seen numerous complaints regarding this across the internet however Spectrum has done nothing to improve its services. I work from home starting at 6am, and my internet goes out during a heavy thunderstorm. Which is absolutely absurd. You would think that Spectrum would have learned to manage their staff, their equipment and, technology better, but it appears I am…

You say on TV you have brought back some channels that we always had. Well, for myself you haven't done one thing whatsoever. We always had Dr. Pol & Dr. Oakley & of course their no longer available. Those were my two favorite shows.

We weren't asked whether we wanted to continue them, you did what served your purposes, nothing for us. I so wish you had some competition!!!

The service is poor and always has an outage. On 09/20 Spectrum is out the whole morning and I am unable to work. No one can assist me. I need a credit but also need to be able to change from spectrum We are being forced to keep a service that does not work.

I reached out because I have been unable to log into my spectrum account to fix reoccurring tv receiver issues. I was transferred several times only to be told I had to call to be able to get anything done and then the chat was ended.

I would give 0 stars if I could because I’ve had to reach out to customer service so many times in just a few weeks and finally have to end up figuring out the issue myself and try to walk your customer service through it because they don’t know how to do anything

The cable box has been at L-3 for the last 45 mins..When you call, they always have an excuse..(that's if they answer the phone)..Spectrum wants to charge $200 plus a month for poor service...When the CEO MAKES MILLIONS...Spectrum Cable is pure garbage...

When is the CEO of Charter and it's board going to consider the customers that provide a charmed life for all of you? I can't believe that the current dispute with Disney has not been resolved at least in the short term that would allow your customers to stay out of the mess that you've created.

I've been a Charter/Spectrum customer for over 15 years and would leave today if I had another option in my area. You need to wake up soon and resolve your childish issue before the long term effects get all of you fired.

Just wondering how many customers have contacted you supporting your stupid decision. (I bet none) Also, have you thought of funding a streaming option? C'mon!

I see you guys don't want to pay your bill and ruin the football season for all of your customers pay your bills or reduce mine or I will find another TV carrier this is absolutely awful quit blaming Disney pay your bill

You guys have cut off my SEC network and now I can no longer watch any of MY UK FOOTBALL OR BASKETBALL GAMES. FIX IT NOW. NOT HAPPY AT ALL I AM A 80 YEAR OLD PERSON AND I NEED TO BE ABLE TO WATCH THE GAMES AND NOT I CANT BECAUSE OF YOU THANKS A LOT GUYS GET IT TOGETHER.

Bunch of crap!!! They shouldn't jack up prices and then move over half of the channels people watch. Disney, ESPN and most of the sports channels. No one wants to pay $80 for Fubo TV when you can get those though the Disney+ and Hulu bundles.

It's no wonder people are finding other providers.

I have had so many issues with my internet service due to outages and have never got any type of credit. I recently had a nightmare experience trying to get mobile service here. Ended up having to cancel the order due to the reps mistake then got charged $40 more than quoted.

Now they say after 3 days of hell that I have to pay my past due balance in order to add mobile but they have $161 of mine still in limbo. I’m waiting for AT&T to come to my area and please hurry!!!

Also had a very unprofessional supervisor that needs to be retrained ASAP

Maybe Spectrum should learn their lesson, the way Biden & Party are;, maybe listen to their customers & what their needs, likes, & wants are?! Instead of investing a bunch of money into things customers don’t want or aren’t ready for; therefore wasting everyone else’s money, & time, & costing everyone involved double & losing customers!

Simply garbage, too many issues to even list. Run as fast as you can from this group of scumbags

We're still paying the price of what we are paying and Disney is controlling many channels that we cannot watch . spectrum or Disney should give us a refund for what we're paying if they Jack it up any further on price people will discontinue spectrum or eliminate those channels.

Disney are cry babies they want their money because people are not going to their Disney world to spend money and they're losing money so they want their money back through spectrum they better come up with a better solution with prices. Otherwise people will be canceling greedy greedy greedy from a very concerned customer

On Sunday August 27, 2023, at 12:28PM, I entered the Spectrum Store 5950 Poyner Village Pkwy Raleigh, NC 27616. I upgraded and traded my Apple IPhone 8 Plus for an Apple IPhone SE. I was told I would be given $150 to go toward the trade in.

During the process of setting up the SE with passcodes. The passcode that I selected did not unlock the SE. Myself and the employee worked on unlocking the SE for over an hour. After about an hour the employee stated, I will have to get a 2nd SE and start over.

She returned with the 2nd SE and started the passcode process again. I exited the Spectrum Store about 2:00 with the IPhone SE. Within one day, which was Monday August 28, 2023, I knew I did not like the SE because on every call I was told I can’t hear you.

You are going in and out and the cell…

Was talking to an agent and they shut my internet without me asking. Than talked to another agent and explained to them the situation and they helped me with the same thing the last person did and they still shut off my internet. Than when they said they could no longer help me I asked them a few more questions and they just transferred me to the sales department.

Spectrum is working overtime to tell us how they have been wronged by Disney over programming costs. Having been a Spectrum customer for a LONG time, I am sure that this is more Spectrum's fault than Disney's. Spectrum is quick to gouge its own customers whenever possible, but when they are on the receiving end, they are full of righteous indignation.

Come on Spectrum, we know who's at fault here, and it's not Disney! But you will probably lose this dispute, because Disney is the 800 pound gorilla here, and you're not!

My cable contract is with Spectrum, not Disney, but Spectrum is using its dispute with Disney as an excuse for cutting off all the channels I contracted for. No US Open. No college football on Labor Day weekend. This affects millions of customers.

I cant believe you pulled ESPN and other channels from your line up. especially on the start of collage football night. ESPN is on my tv day and night and i will switch providers with thousands of other people. im Very dissatisfied in the product your putting out at this time.