Spectrum

Dropping Disney Family of cable stations at this time is outrageous! Certain my bill for this month will not reflect loss of multiple channels.

Spectrum keeps price gouging. I jave been a customer for a few years and ever 6 months to a year they increase my bill and say it was the end of a promotion. Our bill trippled ove 3 years.

Can not talk to a real person about the ongoing channel dispute between Disney and Spectrum.

Call last week to upgrade cell phone. Customer in good standing. Agent charged my debit card twice unauthorized. Week later no corrections aftet talking with 7 customer svs reps, 4 supervisors. Up till today i was told glitch in there system and i have to wait while they work on svs ticket.

Horrible and unethical service in all my 66 years.

88 year old mother recieved letter with new channel lineup, several important channels eliminated, called to see about upgrade, foudn out when husband died, her name was takein off, not his. customer service rep suggested she start new account, promised equipment 8/26 with cuttoff 8/27. nothing arrived 8/26... emails confirmed cutoff 8/27 and then two other emails estimating equipment arrive 8/28 and 8/29. Mother waited by door all day.

we would be ahppy to pay the $69 fee for technician

store was not helpful and relished in that

The fact that their company will not & apparently, is never going to put a dime back into their cable! They knowingly are taking on new clients & surely misleading them into thinking they will be getting continuing updated cable for all of the exorbitant monthly payments!

The truth is, THEY ARE EXACTLY LIKE BIDEN/PARTY, they made promises of transparency & bringing the country together; instead all they have put an ounce of work into is themselves, & climate! They have tried to force that & woke policies on all.

Spectrum is the same, they are giving nothing but EXTREMELY OLD ALL THINGS CABLE, INVESTED IN BUSINESS, CELL PHONES, & STREAMING! They show the same crap shows on Fridays, Saturdays & Sundays; all extremely old reruns and marathons, over & over!

We were told by an employee, that…

Because your system requires a SS# when purchasing a product outright, I have an issue. It is illegal to deny service because of a SS #. I’m buying a product outright. There is No Credit check. Your system doesn’t allow a bypass of this procedure and no one that I’ve been able to speak with can by pass this.

I wanted to purchase a new phone with my Amex card. I was still told SS# or TIN# I did supply a TIN for my business acct and it didn’t accept it. I’m going to file a complaint with the FTC.

( not much chance of anything coming from it, but I still will ). This is an unacceptable practice for those not requiring any credit. On top of that when your security system got hacked last Nov 2022. It resulted in my wife’s info being compromised and several times her # being ported out and all…

Customer Service has ALWAYS been kind & courteous to help me with concerns. At 7:20 pm this evening I called with question concerning my upcoming statement. Did not catch name of female who answered. She was NOT kind & courteous.

She rattled on not giving me a chance to speak & in the end she practically hung up on me! I called the 833-267-6094 #. Just felt snubbed!

Mobile side customer service was the worst. They refused to send me to a supervisor and were incredibly rude. I spent 2 hours on the phone before finally getting someone to help

Spectrum sent me a replacement phone for a damaged phone. Now they want me to pay for a new phone, because they rejected my warranty claim, and also pay for the broken phone. They are not allowing me to return the replacement phone and are charging me full price.

I ordered a circuit for our Bradenton Florida location about a year ago. We moved to a different suite a month ago and needed both suites up and running so I ordered a new circuit for that suite, and now am trying to cancel the original circuit.

but Spectrum says I am not listed on the account and neither are the local contact operations manager who was there when it was installed or anyone in my accounts payable department. nothing. I even spoke to a supervisor Keff Livingston who was extremely rude and hung up on me.

I have no idea what they are doing, how can I not be in the system when I ordered the circuit! This is the worst customer service I've ever experienced. I'm just going to stop paying the bill and screw Spectrum.

Run Run The customer service is terrible rude and need training on effective listening. I’m unsure why customer service is in their feelings.

I subscribe to Spectrum 2017 for TV/internet/phone. I have had constant outages (in out) for months. Spectrum service have and continue unable to fix the multiple problems. From nationwide outages to service outage every other day . We was told we would get a credit and you will not believe it was 2.69. WHAT A JOKE . So they sent me a text email about applying a credit and get this they never applied it until I called today about and all I got was I’m apologize for the credit not being applied from two statements.

I had to pay extra money for services had to buy outside of my spectrum services, because I still had to work and couldn’t because of…

I have been interrupted, talked down to, rudely spoken to and hung up on. 97. I made a complaint and a ticket was put in but denied claiming denial was due to the sim card in the iPhone being removed and placed into another phone.

This is incorrect there has never been a sim in that phone first of all and a rep at spectrum is the one that turned the service on that phone by using an esim.

Also I have had issues with trying to get my line switched to a different phone for a week now it worked once then it stopped everyone I spoke to told me something different. I was blamed for setting it up wrong when I have no control over setting up the esim from spectrums side.

There is more but I would need to speak with someone about all my unfortunate and unnecessary situations.

This is the worst compa y ever. They have been stealing out of my account for months. Do not use them for call service they will steal your money then put you on a call with a damn I Dian who you can not understand and all calls are sourced out to another country so all your personal Info is given to foreigners .

I am co tasting the attorney generals office and filing a complaint . Fucking crooks is all they are

91402 it's been disconnected but we paid already twice last July 01 and July 31 bout of them when through to my Mom bank account I have 2 confirmation number to the bill's my mom paid when we called they telling us that there is nothing reflecting on there computer that is been paid I do believe that if you pay your bill and gave you confirmation number means the payment when through because yes it was deducted to the account I hope you understand thank you and more powers.

Trash internet I’ve had nothing but issues, Should of stayed with At&T

There's a guy working in the Longwood florida office who is a felon, he harrassed me while working sales at a Walmart and now I can't go to that location anymore. He has done this to many women- gets a sale then sends other customers info to your cell saying that it's a third party verification and tells you to just click yes on all questions.

Name is Donnell Llamar Wilson Jr.

Also told me he's a branch manager and that he had to use a different identity to get the job. I'm very upset that spectrum has criminals dealing in customer information. I've also pulled up his mugshot which is disturbing that he has an extensive criminal record.

Spectrum please check ur employees backgrounds!

45 minuete wait just to turn in old equipment. Verry rude employees and manager of Stectrum Hilton Dr store.

Who makes their customers wait 45 minutes and then insults them? Who does that? Answer Spectrum Hilton Dr, redding, Ca

Any time a customer gets rerouted between 8 representatives over a 3 hour call for spectrum issues caused by the company itself, is a red flag the company os poorly managed and needs ro revamp its systemic flaws. Less than one star for the distress this company has caused me and others I have spoken with.

One of the 8 sales resolution members hollered his way through 10 minutes of insisting he was experienced and in the right in handling an issue. A promised discount for an error they made was applied. This error involved a sales member suggesting TVs that weren't comparable to spectrum causing TV exchanges and the installer was also unaware which TVs were comparable.

The insanity goes far beyond this and too much to report here

After losing my job and realizing that quickly I was not going to be able to pay bills on time, I began responsibly calling those I would owe money to so I could explain my situation and cut costs as quickly and as much as possible until such time that I had income once again.

On June 22, 2023, I spent over 30 minutes on the phone with a CSR explaining my situation and hearing how he so wanted to help me. He even offered up a number to see if I could get reduced costs services.

What he DID NOT do is say "I notice your billing period ends in 27 days. " So the billing people can tell me this in seconds but a 30 minute conversation with a CSR who is supposedly wanting to help me AND wants my wireless services business doesn't think to mention how his company will take my $200 and happily…

Went into Spectrum Store twice in Ocala store on 200. The same guy doesn’t want to even work the keyboard to find out or help me.

First time a problem with service. Oh restart your phone is about all you can do. No other solutions he didn’t want to be bothered. Today same thing I told him my phone was locked and needed a puk code.

Well did you get it from us! Why is it locked! I don’t know what PUK even means. After his lazy ass looked up my business account he changed his attitude but by that time I was pissed to be treated so rudely.

He says it’s a business account I can’t help you!! I drone 30 miles there and 39 miles back. I called customer service they said all I needed was a SIM card which he could have done now my business phone is down till the card comes in the mail.

Poor…

This place is such a rip off! I ordered a phone online and had it shipped. I opened the box and realized it was the wrong phone. I had to send it back and they charged my a $50 restocking fee for a phone I never even turned on.

They recieved it and then charged me $450 for damages to the phone. It was NOT damaged! They said that it must have gotten damaged through shipping. They then said that I needed to file a claim through fedex. I did that and fedex denied my claim because they said that an addendum was added to my contract and I was responsible.

I totally regret changing my phone service to them! Now I’m stuck in a contract and will have to pay to get out. I’m so upset about this.

I have never had such lousy service...Buffering constantly,phone wont stay connected...Way over priced for the lousy service...You guys pass the buck on everything...You say talk to an agent,load of crap,...just simply a crap company!! You guys should be ashamed of yourselves!!

D. BENETT P. O. BOX 731327 ORMOND BEACH, FLORIDA 32173 July 22nd, 2023

Thomas M. Rutledge Chairman and Chief Executive Officer Charter Spectrum Corporate Headquarters 400 Atlantic St, Stamford, CT 06901

Dear Mr. Rutledge:

While you do not know who I am, or anything about me, I am one of those “little people” who have been using your service in Ormond Beach Florida since your company first established itself in our town upon the takeover of Brighthouse Cable Television.

I am 73 years old, and have had cable television in Ormond Beach (currently residing at 51 Sanchez Avenue) since it was first introduced in the 1980’s. For over 20 years, by my recollection, I had paid Brighthouse cable television on a monthly basis, and was never ever delinquent in my payment. When Spectrum assumed…

Literally, in the past year on Spectrum Cable and the Travel channel, they have shown the exact same 4 old shows from season’s ago and the exact same old 4 episodes, at least 20 times?! I am not exaggerating, now, one would think that as much as Spectrum charges a month for cable alone, that they would offer newer shows, from more updated season’s with newer episodes!

So far, in a weeks time they might show two new shows, that’s only running for 6 episodes! The best shows w/the new episodes, you have to pay extra to watch them if you happen to miss the night the show airs?!

On top of all of that, they are supposedly getting ready to go up on their cable monthly charges; trying to force their cable customers to cut the cord and stream only! Apparently, they invested all of their money in…

It is criminal, the amount that Spectrum charges a month for cable?! They have nothing on but reruns of very old content! On top of that, anything new that’s popular or that anyone wants to watch, their corrupt sneaky company, partnered up w/companies like Discovery, and made it so that you have to pay extra to stream shows, on top of their exorbitant monthly cable bill; so

you can see the shows! If you want to watch a new movie on Pay per View its $20, on top of the other costs! Then they constantly disrupt service @ 12am to do hours of maintenance, you call in to find out what’s going on, they just tell you there’s an outage?!

Not true, they are doing planned maintenance, they give no heads up, make sure they’re done w/in the 4 hour limit, so they don’t have to credit anyone! Yet this…

Had cable/internet problems with spectrum on a consistent basis beginning the latter part of April my neighbors or myself was calling them out seem like every other day, finally on around May the 2nd they ran what I call a jumper between my house and a neighbor house, the problem now is they won’t come out and take care of the line that they have left running above ground, I’ve made Numerous attempts to find out my the line is still above ground after two and

a half months, only to be told that no one put an work order for that, or that a Supervisor will call you back, which they never do, all I want them to do is bury this line.

I had a service appt between 3-4pm today and the tech never showed up. I called at 4 to get status and was called back by a supervisor who said within 7 minutes. At 4:30 I called again since tech has still not arrived and was told that they had no way of knowing where tech was.

I requested appointments be cancelled as they I could not wait for hours until someone to show up. I pay close to $250 per month and this is how you treat your customers?

I was on the phone with a rep trying to transfer service over to a new address since i'm moving. They were constantly fumbling with their words and had pretty much no answers to my questions. They kept going off the phone and talking with their supervisor.

I was very calm and respectful but they eventually just hung up the phone on me and processed my order without answering any of my questions. I DID NOT verify the transaction yet they went through with it anyway. I am very upset and am not comfortable with spending money on anything or transferring services without knowing about what it means and the details about the transaction.

They weren't able to tell me if I would be paying more, if the service would be prorated, or if I would be keeping my current package. I am considering…

Only two representatives on the store hours long wait for service.

I did an equipment swap in Canon City, CO at the Spectrum store. They could not locate the modem I returned on their computer. I had already activated the new modem. I showed them my Spectrum app on my phone.

Numerous attempts were required to locate the old modem in their system. Then prior to giving me the receipt for the modem the manager engaged in high-profile attempts to learn about my phone service, which is not Spectrum. I was clear that I was not interested in changing my phone service.

Upon leaving he made rude, sarcastic, and unprofessional comments about my choice of phone service. This was on 7/7/23 at about 2:15 am. Tell me why I should not drop Spectrum and go to Starlink. That and streaming TV are less expensive.

S, I don't know his name, but he was male and the only…

I've been trying to activate my new spectrum phone for over 2 weeks wasn't able to do that now they won't return my money because it was over 14 days it was 17 days they try your hardest not to activate you and leave you hanging very horrible horrible company

Spectrum at 2221 Bijou Street Colorado Springs Colorado is a cesspool pool of just poor service and unprofessionalism. My husband works there and as prior military he has had to deal with morally walking in and out of that place.

From co-workers doing cocaine on lunch breaks to Krystal Paniagua being the main contributor of cocaine and other “lunch time” drugs in there. I for one am tired of hearing the stories each night and having to watch my husband be too afraid to speak up.

I don’t know if management is aware and doesn’t care, or they just don’t know but honestly, who knows.

I loss ten hours of work from there outage and spectrum’s gave me a credit of $1.63 for ten hours of internet out I pay my bill every month and l dollar was taken off my bill

We have paid exorbitant cable bills to Spectrum for decades, one of our favorite shows on Travel Channel was Ghost Adventures or anything that Steve Shippy does! The next thing we know Ghost Adventures was only available by streaming on Discovery, then it’s back; THEN it’s moved to Discovery channel!

Well, turns out that we have missed a couple of their new shows, AND THERE IS NO WAY TO WATCH IT ON SPECTRUM, say on Pay per View, the way we could before; NOW WE HAVE TO APPARENTLY, PAY TO WATCH IT ON A TOTALLY DIFFERENT SOURCE! This is SPECTRUMS way of acting like the Dems/Libs Parties, or the Communist governing of Biden, in the way that they are trying to force their customers to cut cable, because they have barely put a dime into it to update; so

they are not only GOING UP ON EVERYONE’S…

I have now completely ended my relationship with Spectrum Not so long ago after Spectrum merged and took over Bright House my problems began. At the time I mistakenly felt I had problems with my internet service. I called and was told by this young male rep that I must need a new modem.

That created a purpose for Spectrum to enter my home. A technician entered my home and began to work. I thought it seemed odd the major disconnecting he did.

Finally he finished and handed me a new phone line. Which I did not need since I already had two. I called and talked to Jennifer refuse to give her last name. I thought it was just a misunderstanding. It wasnt.

Spectrum entered my home under fraudulent intentions. Spectrum did not want to honor the rest of the contract I had with Bright House which…

If you can avoid this company, please do. Customer service is ATROCIOUS. Representatives are ill-informed and could not care less about the customer. It took 53 minutes and 3 representatives to cancel tv service. I don't know how this company stays in business, HORRIBLE CUSTOMER SERVICE!

First off, what their sorry company charges for their cable is above greedy! When cable “was in”, they made and are still making billions off of customers, yet now suddenly, they want customers to stream because they apparently sold out to individual companies, yet they haven’t been able to get people to cut their cable off!

They are exactly like the DEM/LIB Parties! Trying to make customers do what they want them too, because it puts money in their own pockets, so now they have been going up on already exorbitant monthly cable bills; in attempts to get them to stream!

Making customers that have been w/them for decades, that have already made them very wealthy, so they will just punish them and drain their pockets! As if that isn’t enough, every you can tell how woke their company is by…

They are the worst!! Still getting billed when I have not used their services for 2 years and have everything paid in full. Have spoken with a representative over 5 times regarding the same issue and keep getting told that it has been fixed and will no longer be automatically charged out of my bank account monthly..

just checked my email now and of course there it is for the month of june.. payment confirmation from spectrum.

Un professional driver tag # 5856AA7 not happy!!!!!!!

Service interruption 7 to 8 times aday lasting from a minute to an hour each time.and can't get help when needed have jump thru hoops just to talk to someone that will not do anything about it

I need people removed permanently from my WiFi. They have an app trying to look into my home. They are sabotaging my life. It is an emergency.

The manager Jim in the Spectrum store located at 12853 El Camino Real is extremely rude and unreasonable. On Monday, June 12, 10am, I went to the store to discuss switching mobile service from AT&T to Spectrum with sales rep Sarah Young.

She told me my iPhone 12 Pro Max worth a lot about $800. So I decided to trade in with a new iPhone 14 Pro Max. She ordered one for me. When I read the e sale’s slip with a sale’s contract attached the next day, I found that I only got $150 credit and $100 promotional credit.

On Thursday, June 15,I Wen to the store trying to clarify the trade. When I asked Sarah why she told me my iPhone worth 800, and they will buy it. She totally denied she ever said it, and immediately the manager Jim Stood at side bugged in and said, nobody would have said your phone…

Hi, I would like to explain my experience that took over 4 hours to just change my address on file and to order a new phone. I originally tried to place an order for a new phone on the spectrum mobile website because I was eligible for an upgrade and my current phone is cracked in many places and barely usable.

After doing this process that took 5-6 minutes I received: Server Error (855xxxx). My next option was to call the sales number which I did. After telling them I wanted to order a new phone I was told I can't because my address on file was my previous address and it has to be updated in order to place the order for the new phone and that I should go to a spectrum store.

I took the advice of the sales representative and drove to the the nearest spectrum. After getting to the…

I have paid you people $200 a month FOREVER and my service has been awful most of the time. You sent someone to fix it, AGAIN and it's WORSE. I AM FED UP. DONE! YOUR customer service sucks and so does the service.

Good Afternoon. On Friday June 2nd, 2023, I called Spectrum to remove the landline phone number and add TV to our business account. 99. I spent 2 1/2 hours on the phone with the representative on Friday, only to find out today that the representative had not completed the order.

I spent another 37 minutes on the phone with a very nice young man who attempted to assist me, but was told to add TV would cost me $130. I asked to speak to a supervisor but apparently that is not a option with Spectrum.

In the end I asked the young man to cancel my order, I was just so frustrated with the whole process. I am very disappointed with the service I have received from Spectrum and I am tempted to find another provider other than Spectrum for my business needs.

Although I do not expect to receive a…

My service was out for over 12 hours yesterday and now went out again! I was not notified today. Customer service can't explain why and has estimated time of restore.

Their customer service is rude unhelpful and their policies are absolutely absurd. I canceled my service 4 days after the billing date and they still want me to pay a full bill for the month for 4 days of service. Anyone reading this stay far far far away from spectrum services.

We continually receive correspondence from you that we have not turned in our equipment when we have. See attached

I am in the next room and the Wi-Fi just won’t I am extremely upset that it does that while the game is on. We live in a black community and we all complain about our service and we don’t have another option while they raise their prices. I wish there was another option for us to get half the service OTHER COMMUNITIES GET