Spectrum

Absolutely the worst cable service around. Can’t reduce your plan ; $75 is basic internet cost with no lower price. Basically stuck with a $250 plan and if want to eliminate an option, they don’t prorate your account either. mid-month.

Force you to wait until close to billing cycle to get your money’s worth aid payment.

Train ur reps regarding respect for ur customers and our senior citizens. I'm one of them, 70 yrs old. The young man that I engaged with maybe an hour ago needs be dismissed from this job. Hopefully, ur Interested enough to follow up on this.

It happened about 2 hours ago. 05-12-2023. He wasn't interested in my problems and laughed at me. Held my phone up, by not hanging up for approximately 15 or so minutes.

Been a customer for years buy a new phone need a my wifi password which was years ago and do not have.After simply asking for a password I was asked several questions then after asking 3 times for a password they refused and I hung up on him.I just got a nest security camera and cannot use it either because apparently a wifi password is like the keys to Fort Knox.Either I have a wifi password by the end of today or I will terminate service and have AT&T over here tomorrow.

Have a issue with my mobile phone the buttons don't work waited a month half to even have spectrum send a replacement, now the phone that doesn't work dont turn on at to do the manufacturer reset, during all this I'm having surgery my mobility isn't good hurts to walk, now spectrum wants me to search for a 3rd party company to fix the old phone so I can meet the deadline to return not caring that I'm having problems walking around I tried to ask for a extension the representative lead manager Aaron seemed sarcastic used alot of sarcasm I said if I was to use Uber it would could alot of money the places to go are far from my house and

driving hurts my back that's why I'm having a spinal surgery, spectrum just traps you in being a customer tells you a beautiful experience your going to have…

ITS SO DISCRIMINATING TO BE A SPECTRUM CUSTOMER AND NOT BEING ABLE TO HAVE MY CHANNELS IN ENGLISH LIKE TRAVEL CHANNEL HISTORY CHANNEL AND ALSO HAVE MY LATINO CHANNELS ITS AMERICA I SHOULD BE ABLE TO ENJOY MY CHANNELS IN MY LANGUAGE SPANISH OR ENGLISH IF IM PAYING SERIOUSLY WTF I SMELL RACISM

I purchased a phone at Spectrum in Round Rock, Texas. Eight days later the phone overheated and locked up and would not work. I back to the Store I purchased it at and they told me they could not help me, that they do not service phones they only sell them. When I would try to use the phone, it would not operate at all, but the police showed up at my door twice saying the phone was dialing 911. I got no help from the manager at the store in Round Rock, Texas on Louis Henna Blvd. They basically told me I was out of luck because I did not have the box. What happened to customer service?? It must be a foreign concept to your company. I am canceling all of my services and will tell everyone I meet that customer service is not one of your assets.

I tried to get some sort of answer on why they…

Spectrum cable is constantly glitching and slow. They lie about the speed and dependability of their services. I have hours of recordings to prove my point.

Been trying to drop Spectrum Voice for a year. Been on hold for 35 minutes to achieve. Nothing. All I want is internet nothing more. I want back pay for as long as you signed me up for a landline that I never needed.

Your company is lackadaisical, the customer is always last. com or 8045120671. I doubt very much this gets accomplished.

On 4/22/2023 I ordered the David vs Garcia fight I tried to order it through Spectrum but for some reason it did go through so I ordered it through Showtime and the and was charged the price of the event and my internet kept turning off at least 20 times all through the fight I called Spectrum immediately and a recording was saying they are have problems with connections in my area and

as I was on the phone with the spectrum rep it kept doing it , it kept turning off she also told me that there was an issue with connection in my area , so I didn't get to enjoy / watch most of the event because of the constant interruptions, although I payed through showtime it was Spectrums fault I did get to enjoy / Watch the fight , I didn't get what I paid for , I have been a loyal customer for many…

I am currently a customer spectrum and I have had nothing but issues. m. m. Eastern standard Time. I do work from home and if this continues to happen I could possibly lose my job and if that happens I fully expect spectrum to 100% take care of this as it will be their fault.

Spectrum said they could provide me with a better service than Windstream I do not see that it has been a better service I have had nothing but issues from the very beginning. This is ridiculous I cannot believe a company of this magnitude can allow this to happen.

Does this company even care about their customers and what their customers are going through. It's not like I'm using this internet to stream movies play video games or anything like that I am using this to work. I am to the point now I do not know what…

I went to the store in El Paso on Sunland Park Dr. There were at least 30 people and only 4 workers. I waited over an hour and they couldn't take cash. I was asked to step out of line.

I told them my wife would be there in 10 minutes and that I didn't want to get out of line. After almost 10 minutes, the so called supervisor came out to try and kick me out of line. My wife got there just as he was getting aggressive and she paid the bill.

It was a horrible experience,and the supervisor just stands around with his hands in his pockets and wouldn't help anyone. So inefficient and robotic like. This place needs a total redo. The employees there are not friendly and super fake.

Might as well be robots. and a supervisor that knows how to help people and talk to the public. It's very sad the…

Service at my home is completely out.That is home phone,internet and tv.Spoke with customer service around 4:40 pm and was told someone could come out today.Dispatcher calls me and said person would not come until next morning.Service was very bad for me.I have only had service forb6 weeks and feel that should have gotten some relief with that.Poor service for me.I use my internet for work.

They keep harassing me by calling me after I canceled the service. I want them to quit calling me

I sent back a device that Spectrum was going to charge me $10 a month for 15 minutes. I lost my UPS receipt on returned item to Spectrum.. went through six different phone calls over a month, trying to resolve an issue about return of the . device.

Each time customer service said they never received return device. Each time they told me I would be charged full amount.. I told them I knew I returned it. I finally found my return receipt from UPS and informed Spectrum.

It took two weeks to credit my account. I received no apology whatsoever, which is very upsetting. How could they not see that they did receive it. This playlist shows that Spectrum’s not interested in anyone but themselves. And also they’ll overcharge you if they get a chance.

I have brought my account #061988501 current since March 23rd, and my service has not been connected. I have called several times and all I get is the run-around by your phone reps. They keep transferring me to other lines, but no help. All they tell me it will take more days to connect, but they don't know when. All I want is my service connected!!!!! Case #09297894.

Victor M. Salas General Manager Holiday Inn Express 915-383-9407

HORRIBLE CUSTOMER SERVICE from "Leadership" Team Member Sunny B. located out of the Kentucky area. I have been with Spectrum for serval years now however, I find myself seeking other services. On March 29th I placed an order to (1) upgrade my existing service internet and (2) add services at another location.

When placing my order for the upgrade, I was not told new equipment was needed. Yes, I even ask that very question before moving on the part two. The upgrade was finalized and we moved onto the second part of my service call.

The Representative finalized the second request (new services) and stated equipment would be sent out and I would receive within 3 business days. Equipment was not received until April 4th after 5pm. and it was delivered at the address where the upgrade was…

For two months I have not had service, three technicians came to check and none solved the fault. They are robbing me since I paid for the service Loss of work for waiting for the technician Annoyance and loss of money A lawsuit against Spectrun is being prepared

I moved in to care for my dad 4 yrs ago. I had him switch to Spectrum & we added a cell phone for me to use. Fast forward to now, my father has passed and I've spent a year trying to get his name off my cell phone.

Finally, I cut that line off and added a new line in my name. I paid for the last month of service on that cell phone, and now they say I still owe another month. I didn't use that phone.

It was to be disconnected but I still owe?? That's raping and robbing people plain and simple. Why do I have to continue to pay for a cell phone I no longer use?

No need of equipment works in my house. I've asked for people to show up they never show up now. They're telling me to bring the equipment in. I thought that was your job. That's why you get if I had no stars because you guys won't talk to us or help us.

This has been absolutely horrible. They wasn’t communicating amongst themselves if the construction was done or not and I had two different techs come out for a install and had to be there so they could explain to the person on the phone what’s needing to be done just to watch them argue about who’s job it is to do the construction part.

Would call me and tell me that more construction needs to be done but not have any idea when or who or what had to be done.

Finally finished the construction part never got a call to schedule a install had to call myself and when asking about it was called a lair by the person I was talking to and she got a attitude because I was trying to explain the situation. Requested to talk to somebody above her and while I was on hold and she actually looked at…

Has the worst service we've ever seen. Constant Pixelation. Constant loss of chanel due to Pixlation. Terrible company and programing. If we weren't bound by our HOA and contract with spectrum we would do away with them.

We made a big mistake when switching to this company. I don't recall ever being this frustrated continually with any one company. The conversion was a disaster, and it was obvious that one department was not able to communicate with the other.

Much time and effort on our behalf was spent to get the finished product close to what was promised. Most recently, we are currently trying to drop a line from our bill. I made the first call 2 weeks ago, and found out today that Spectrum did not follow through.

Today, I've been on the phone for over a half hour still trying to them to drop a #. Seems their system is designed to discourage the customer from reducing their bill, perhaps in an effort to make the customer give up before the reduction is implemented.

I'm not sure that upper management…

I paid plan 200Mb actually speed just 35Mb And this month internet cutoff every evening few hours ( time of dinner and watch TV ) May I switch To other internet provider

I visited your Myrtle Beach store on Dick pond road and the representative named Daniel was the most condescending and disrespectful person I've ever dealt with. I was there following orders from corporate fixing issues with my service. Apparently Daniel didn't agree with corporate and accuse them of wanting to get me off the phone.

He even disrespected another customer that didn't know the sign in procedure. To the point that I had to defend your customer. Almost canceled my entire account over the blatant disrespect I was shown. I still might.

You all put something on to my bills Spectrum TV without me authorizing it it's been on there now I've paid 7 months never used it because I didn't know it was on there yet you won't credit my account

Spectrum overly bills. They charge you twice in the same month. They lie saying they never received your payment. When you call customer service they give you the run around for hours. The customer service reps are lazy and they never resolve billing issues.

You have to repeat the billing issue over and over and over and over and nothing ever gets fixed. They blocked access to my ability to view my mobile bills after I spoke to alot of customer service reps. Management will talk over younand argue like a little kid.

They're very immature and they don't take responsibility for the billing mistakes that they do. They lie about what they tell you. Instead of really investigating the charges they just read the notes and repeat the same thing over and over and over fr I'm the notes.

They…

THEY'RE CHARGING SERVICE NOT GIVEN. I PAYED MY BILL AND THEY TOOK OUR CABLE, INTERNET AND WIFI OFF EVEN WHEN WE'RE PAYING OUR SERVICES. I HAVE SPOKEN WITH MANY OF THEIR AGENTS AND THEY STILL DON'T WANT TO SOLVE THE MESS THEY CAUSED.

IF I NEVER GOT A HOME LINE INSTALLED WHY SHOULD I PAY FOR IT? IT'S INSANE THAT A CUSTOMER PAYS FOR A SERVICE THEY NEVER GOT.

Today I payed off the last bill that was sent to us. It's important to me that your company knows how your customers are being treated. We canceled after our autopayment was shut off (not by us) not once but twice.

We were then chargered for late fees. We were told the sysytem does not do that and made to paid the fees after the second time we went online to figure out what was going on only to see we were getting charged every month for something we never asked for.

I have been hung up on while trying to get a supervisor on the phone. Was also given 4 different numbers to corporate none of which where your number. Taking advantage of people's money. Lying. And not being willing to hear customers complaints and take them seriously is not the way a company should be ran. We were happy with…

THE ABSOLUTE FUCKING WORST DO NOT GET IT IT WILL LOG YOU OUT DAULY OF YHW WIFI I WILL BE SENDING SPECTRUM MY PHONE BILL

They signed me up, and charged me for services I asked not to have. They then badgered me into keeping said services when I asked to cancel them. They pressured me into accepting mobile service I did not want, and stated their was no charge.

They then charged me immediately.

I bought a new Apple 14 plus. It wouldn't activate. I called Spectrum and it was an issue on Spectrum's part as the esims were down. As my Mom was in the hospital and I was moving, I HAD to have a phone.

So, I went into the Spectrum store and was told I would have to add another line so I could call my family. 99 I paid for the line. About 3 hours later, my new phone was activated. I went back to the store and was told I would NOT receive a refund.

99 since I activated a new line. That is NOT FAIR! 99 since it was not my fault that I need a line so I could take care of my business. It was Spectrum's fault and I paid the price for it!

I have had Verizon for 30 years and never should have switched over to Spectrum. It's been awful. 99 since it was Spectrum's fault 100% and I just need to…

Their internet goes out constantly and all we ever get is "oh, everything looks fine on our end...it must be your modem" yeah well we have replaced the modem three times and it still goes out and I mean everything to the point the modem says it has no connection. Do they send anyone out??? Nah they are way to lazy for that sense they already got your money...I say FU no more of my money I'm done with your trash service!!!

I called on 3/8/23 to discontinue my cable…. The guy I had ( name might be sal) was helpful at first But after I asked him why is it taking 20 minutes to do this simple task he was very rude . He stated I was going to give you a courtesy credit but forget it now and he hung up So after waiting 20 minutes for this moron he never discontinued my cable like I asked The best part my wifi went out twice within 30 minutes after he hung up on me Very professional

Random internet outages Checking my surrounding neighbors and they are having the same issue, yet when I call customer service. I am told they cannot do anything about my neighbors' issues. even though it is obviously a wide area issue, but spectrum will not even consider that until every one of my neighbors that is having issues calls in the tech support hell!

Frontier is looking better and better.

Jeff Mead 2919 Redwood Dr Carrollton TX 75007

I finally got a chance to watch a couple of my shows around 11:30pm, this is March 6,2023; unfortunately, at about 12:14 the screen froze up?! This happens repeatedly and it is always right after midnight, so it is obvious that they are they are doing maintenance!

We have never seen a company do more maintenance than Spectrum, but to do it a few nights at the same time every night; apparently they assume most people are in bed already and will not notice, that is not the case. For what we pay monthly for all of the same old shows that only have on their same old reruns is ridiculous!

I am so fed up with the quality of their service, I guarantee you that we are not the only people that see what they are up to; the fact that they also make sure that they unfreeze the screen always around…

Rude customer service at the Spectrum Store at 210 Louis Henna Blvd. Round Rock Texas. Everytime I go into this store to pay my bill on the kiosk machine I am stopped and told that they aren't using the kiosk.

I asked why and was told by the manager they want their customers to come face to face with them. I was told to sign in and wait. This isn't right. I don't want anything except to pay my bill. This has to stop.

This has happened 3 months in a row. I have called Customer Service and was told it will be taken of but continues. I want to be contacted immediately please at 512-963-2534.

I received the March 2023 bill from SPECTRUM. They are my internet provider. The bill is $ 84.99. I was told by them that I was UN-ENROLLED in the ACP on February 2nd. Since when? I was never informed. I just checked and my application says enrolled. I RE-ENROLLED in January. I have the ID number. But SPECTRUM SAYS I WAS UNENROLLED. Do you think that someone on Social Security is going to pay $ 84.99? 54.99 IS BAD ENOUGH. I AM FURIOUS!!!

This is the COMPLAINT I sent to FCC today March 5th, 2023.

I was never unenrolled. I re-enrolled on FEBRUARY 2nd, 2023. I am fairly sure I called SPECTRUM. I demand my CREDIT. I am on social security.

You have three people in the office you are paying to help customers. Two have broken computers so the line just gets longer while they clean up spilled pop and giggle. No wonder my spectrum bill is so high!! I will take a picture next time.

Elizabeth City office and this happens often. Very disrespectful to old people on walkers or canes!!!!

I live in Windward Village in Spring Hill, Florida where they went on a bulk rate plan as of February 1. I started paying them for my internet and tv service on that date but I still keep getting bills from Spectrum. Today I received one for $187 with a note that I was now late in paying my bill. This is nonsense. You've had a month to correct this. If this isn't corrected by 3/10, I will seek legal action.

Gary Blue 6204 Compass Lane Spring Hill, FL 34607 603-833-5292

I am closing my acct with spectrum and I am returning the phones. March 09,2023 I will then send a complaint to the Oregon attorney generals office. Thank you. Wendy Dickson. 71 yrs old.

Dear Spectrum, No complaints of service or anything like that. BTW my first job out of college was programming a MUSIC CHANNEL for Warner's Qube experiment. They were just laying all their cable and if I'd had a business brain instead of 'artistic', I had MTV 3 years before Pittman!!! Oh well.

Anyway I cannot help but bring up the following: PLEASE, you must lose your absolutely unbearably annoying, unphotogenic (to say the least) "spokesperson'. I turn off the television with two seconds of this ads coming on. I'm not alone. just clicked off the tv.

I'd tear every piece of equipment out of the walls. Not that I'm being extreme. I'm actually not. com, plus more importantly, I was one of Lee Strasberg's last favorite member of the Studio. I'll find you a new spokesperson, not to mention…

Got transferred from CC to Spectrum. My phone got the e- sim. My wife with same phone gets the run around and has no service. For days now the ticked 3 and 4 try and try. No phone connection .

It’s a XR for crying out loud. I offered to buy an iPhone 11 from Spectrum with a good deal. All I hear is crickets. Why don’t you screw around and spent lots of money on the “scientists” to fix this problem.

You tell me the review ai should give. Erich

I was interested in Spectrum mobile so I called customer service to see how I would go about activating 2 phones I bought. According to the Spectrum website, both phones are compatible with their service, and when I called, the Spectrum representative asked for each IMEI so the compatibility could be verified for sure.

I asked if I could go to a Spectrum store to get SIM cards and activate right away and they said yes so I went to the one located at 6013 Wesley Grove Blvd #108, Wesley Chapel, FL 33544. Two workers there told me neither of the phones I purchased were compatible with Spectrum, and they refused to provide me with SIM cards.

They said only an iPhone and Samsung 9 and above were compatible. I asked them if the Spectrum website was wrong then since it said these phone were…

With all the money Spectrum spends on horrible TV ads (such as the "free" one), why can't they divert some of these uselessly spent funds on fixing the "robot" call problem? I receive at least "20" such calls per day and am considering a change in servers.

Please respond.

fix the dam volume level between stations and of commercials

I left the country during the pandemic and got locked out of the country. Before I left I put my account on auto pay because I would not have any internet or phone service. I authorized internet only. Upon my return I noticed my bill was very. high for just internet.

99 a month for tv service that I never authorized or wanted. I called Spectrum and asked for proof whether written or verbal that I authorized this since I am the only person on the account to add or delete services and they could not show me my authorization.

I want all my money back that they stole. Spectrum are thieves.

On the 12th Nov. 2022. My Account was ILLEGALLY closed down by someone. We went out for a couple of hrs, came back to zero services. I spent the next 3 hrs on the phone to them, trying to get services back on A new Account had to be set up first.

I was re directed all over the USA inc Hawaii! Then when an error was made by them re my phone serviced, I was re directed again. The woman would not make the changes as she said she had to verify my identity by phone or email; Neither Of WHICH WERE AVAILABLE!

As services had not been restored, at this point. She recited my OLD landline number, this had been asked to be removed on numerous occasions.

Finally I asked if I could answer my security question. She said it was not an option! I hung up, after a total of 3 hrs on the phone! I refilled a…

daily program issues changing channels always encounter problems all day numerous temporary resolutions how can they operate so poorly Pete Baron pete@baronlif.com 714-269-4631 willing to enjoin any lawsuit volunteer my time and my 1000 hrs Spectrum Misery Sinc Pete

Charged/drafted my bank account for 3 months of service on my mobile phone plan for using it & google to contact them for 4 days while my TV, Internet and landline phone service was not available over the Xmas Holidays (WORST XMAS EVER). i had no other ways of communication.

We literally have no service for 1 to 10 hours, every single day. Every. Single. Day. We can't work,use the internet or watch tv a portion of every single day. Called Spectrum. They said stuff happens. Time for Spectrum to issue refunds for all the down time! They are horrible.