Spectrum

I hate that just because you are my provider, you add all these extra Spectrum ads to my TV viewing. Your ads are annoying and one guys screens like he's at a soccer match screaming "goalllll" but he's yelling about your cell phone plan.

I run to the TV and quickly put it on pause so I can speed past it later. Your ads give me anxiety!

I live in Kihei, Hawaii on Maui. For the past several weeks we have been experiencing vocal outages on several channels, most prominent I’d channel 1109, FOX News. There are gaps in the dialog on the program where the sound goes silent on an intermittent basis.

Please advise your solution to this problem or let me know who to contact,

Thank you

Jerry Olson 206 Heleuma Pl Kihei, HI 96753

I have stopped using Spectrum as my service provider. I was sent a prepaid Mastercard which I am finding impossible to activate. I am requesting a refund in the form of a check for $81.22. My former account ended in 8345.

Thank you,

Mary Goodnow 02/13/2023

I rec'd new equipment, that I did not know about, even tho the package stated I did. At 9a I started the new install. By 10a I was on the phone, as the website and app was not working. I spoke to billing @least 2 times, and tech all of the other hours.

My acct was NOT set up for the new equipment, and there were many excuses why this wasn't set up. Every person I spoke with, very nice and professional, except a supervisor that called me at the end, by 830p, who could have cared less about the entire situation.

Everyone I spoke with assured me that this would be resolved by the end of each call. I spoke to 7 people, and no one had an answer. My last phone call was over 3 hours. Regardless of all of this, yep, no internet at the end of the day.

A tech will be out in 4 days, as this is the…

Your commercial on TV about it being free is the stupidest commercial I have seen . Every time it comes on I turn the channel every time . Nothing is free in life. Thank you for your time.

Spectrum's two current advertisements are obnoxious. Both the Second Line Free and the Business Nonsense are screaming at customers. Check the online complaint sites. There are thousands of people who mute that commercial. Not money well spent. Take them down and hire a new ad company.

Your commercial on TV running in California about spectrum free,free,is obnoxious. It's a rude annoying commercial and I mute it when it plays. Your marketing department missed the boat on this one. Thanks

My complaint is how Spectrum does not give a damn about its best and loyal customers. I have been a customer for over 40 years with Spectrum and before that Time Warner. How do I get rewarded for my excessive $ spent and numerous years of loyalty?

I get rewarded with yearly out of control increases, while new customers get rewarded with significantly lower prices. Why don’t you offer to keep regular customers happy by keeping the same price or discounts for at least 5 years. We’re the ones keeping Spectrum profitable, not the transient customers who change after one year searching for the next deal.

It’s too bad as I much prefer cable over streaming for ease of remote use and ease of operation. 00 a month for…

Stay far away from this horrible company. They have zero support except to blame the consumer and tell you to turn off your computer and turn it on again. I was on the phone for almost 3 hours with spectrum and all they did was argue with me.

I asked for 2 different supervisors each one more stupid than the first. They didn't listen to me, tried to bully me and did NOT accept responsibility. I am reporting them to everyone I've found in power. The only reason I called was to change my password and they broke my computer.

They said they would send someone to my house and I waited 1 1/2 hours with NOT even a call. They never showed up. Run as fast and far away as you can from this OVERPRICED and non existent help company.

The only thing they care about is their shareholders. They are run…

A employee that works at spectrum on arrowood road in charlotte nc ; by the name kamalea king was seen smoking marijuana . I’ve contacted ceo of spectrum also

I cancelled my aunts Spectrum account last week as we are moving her into an assisted living situation. I needed to return the equipment but since both of the offices in our county have been closed recently I had to make a special trip and drive to Marion, Ohio.

Yes, UPS store takes these but to drive there would have been another 10 miles. That's not my real complaint. My complaint is that when I called to discontinue service your associate told me to make sure I received a receipt for the equipment.

When I went to Marion and returned the equipment and asked to get a receipt that associate told me I could have one since my name was not on the account, but he never asked my name. Sure it's quite possible my name wasn't Shirley Stover and that I just happened to know the phone number…

Spectrum Truck #GKO7368 was driving erratically this morning Ohio Route 271 South at 6:55am including raising his middle finger.

Suddenly the TV cable package that is provided at Town Village Leawood ceased to be on Clyde Rayburn's TV. This package is through a contract between Spectrum and Town Village Leawood so this should not have happened in the first place.

Nevertheless it did, and the tech support personnel (while very polite) not only did not fix the problem this morning by correcting codes that had mysteriously disappeared they also sent a technician out to the apartment on a fruitless mission-wasting his time and ours. Later this afternoon, I called Spectrum AGAIN, and this time I got a correctly trained person, Jalesha.

She immediately found that one code was missing; then she added it in and guided us to re-boot the TV. My first call was at 8:30 am--Jalesha finally fixed the problem at 4:00pm. You need…

I am so tired of Spectrum raising their rates all the time! I just gave up some features to lower my bill $30 a month, only for them to raise my bill by $12. $225 a month for basic tv, internet and phone is ridiculous!

I am also sick of new customers getting such low rates and those of us with 40 years paying top dollar. I wish some competitors would flood the market like cellular phone companies and offer a choice, I would drop Spectrum in a heartbeat.

When you see spectrum across the street on a Sunday at a neighbors house and you leave and come home to no cable or internet and your bill is paid in full and call and they have you scheduled til Tuesday to turn it back on! This is a horrible company!!!

This evening went into this location to return equipment that I switched out. I sign into the kiosk machine sat down and waited to be serviced . The gentlemen finished with another customer went into the back and stated moving boxes there was no other person in the store besides the other associate which was assisting a different customer .

Two other women walked in after myself then another customer walked in after about 15 min the gentlemen came back out took some bags to the other associate and called on another customer that arrived after me . I politely said sir I been here for 20 min he told me so what he had an appointment and told me to sit down n shut up NIGGER!!!!!!!!.

The other lady said sir who are you speaking to like that she has been sitting here when I came in . Then when…

Hello Spectrum Corporate,

I wanted to bring to you attention a serious issue/concern that we have been observing since the last few days. Spectrum contractors have been installing their fiber cables and yesterday without our knowledge they would have started installing these cables in front of my house pavement (11030 Sound Road, Davidson, NC). At around 4.00 PM EST yesterday (2/3/23), my neighbor called me about the Spectrum contractors digging causing my water line to break. I went outside to inspect and we saw there were no Spectrum contractors present, no one had informed us about my water line breaking (which is pretty crazy) and there was just a mess outside with water gushing. We had to quickly call Charlotte Water company to have this issues resolved, and the next few hours went…

On February 2, 2023 I place an order for a new mobile phone. The representative assured me I would be able to transfer my land line number to my new mobile number. Received the new phone on February 3 and after activation I found a new number was assigned to my new phone.

I called customer service and was transferred to various department and at least seven representatives. I was in and off hold for over TWO hours….. with no results. Called back and went back into the customer service maze/hell.

We have Had consistently poor internet service for weeks if not months now, we have contacted customer support on several occasions, only to be told reboot the modem and router each time, the customer support team is lacking knowledge and any sort of customer relations, they refuse to send a tech out unless you demand it.

Then you will wait for days for them to show up, when you ask for a complaint line you are told they will email a supv and they will get back to you by end of business day, some of us work for a living and cannot stay at the phone for there convince.

Spectrum should take care of there customers for what they charge they should remember they are not the only game in town anymore, as of now I am still without internet but I am sure I will be charged a full amount, as this…

I had a seasonal hold placed for three months (Jan through March) as my business Valley Resale would be closed. I spoke to someone and they said it was all set. This month I got a bill that said I owed my original payment.

I dialed one number for help but she was having technical issues so she connected me to another agent. After going through the whole information session again she said that it had never been processed but she saw where it was requested.

After being put on hold 5 times I was told they would forgo the payment this one time but I would have to pay the next one as they can only do one seasonal hold a year. I persisted in saying I originally requested 3 months.

I believe they are trying to make that happen but she said she was also having slow issues. At this point I had been…

Getting run around in many hours of phone calls to port a dead relatives phone number to T-Mobile. Diff story every time. And to think spectrum is who we have our home and office with, Unacceptable.

IS NOT Senior citizen friendly. they go with autopay, on the date THEY prescribe. NOT yours. Many senior citizens are low income, their checks come in like clockwork on the 1st of the month. Autopay option automatically deducts their money during the MIDDLE of the month. As your on low income, this may very well result in finance charges each month as well as whatever money you planned on using for bread milk eggs etc etc is not their at the end of the month.

simple solution MANY reputable organizations and businesses do this, they allow people to pay at the 1st of the month, in so is called paying ahead on your bill. Would work fantastic, but Spectrum mobile could care less how convenient that would be for the client.

Absolute WORSE cable/internet company I have EVER experienced. I am discontinuing my service do the the complete IDIOTS that run this fkn company. Here is what I go through every DAMN MONTH!!!

Call Spectrum because the online payment process SUX!!! Spend at minimal 1 hour trying to get through Oh... Lets talk about the Invoice billing BS.

To make a payment you have the have the security code. Its states that the security code is on the invoice. Hmm.. The words Security Code are on the invoice but the actual security code is not.

Now, the last time I called the said I had a new account number. So I wrote that number down. Hmmm the fkn account number isnt correct. So, I use the old account number. That fkn number isnt correct either. They have to resort to the address to find my account.…

web site will not allow me to click to add blocked numbers or to block spam. Some one keeps calling from many different #'s and claiming they can lower my bill . It is always some guy from Bombay. I have asked to be removed from their list but they only call more often.

Today the calls were from 513-392-0710 513-398-7608 and 513-392-0601, Warning about a spam risk does no good. I am disabled and elderly and get disturbed at least a dozen time/day You need to find a way to stop this or I will be forced to find a new carrier.

You stopped nomorobo and this new system is a real step back into the stone age. I have filed a complaint with the attorney general of Ohio. I have tried your chat service and they claim they don't know what I am talking about.

Please stop the commercial that says 2nd line is free 15 times. It is very annoying. Also stop with the 2 commercials in a row.

Today’s date 01/30/23 I called spectrum Mobil at 1:16 pm to upgrade my daughter’s iPhone7 to iPhone SE 2nd gen., And the lady I was speaking to obviously didn’t do And did differently what I asked, she and activation department added a new line tel no on my acct. first she asked for my ss#??? 2nd she did not verified what I wanted i repeatedly transferring /switching my daughters phone from iPhone7 to iPhone SE I never ask for new line or new number, very upsetting plenty waist of time, CREATING ANOTHER LINE NUMBER “WITHOUT MY CONSENT “ This lady who helped me need customer service training before you do bigger damages to anymore customers.

Exhibit A; Your Mobile Device is Activated Hello Julie, Your device (APPLE iPhone SE (2nd Gen) White 64GB) with mobile number (323) 513-8730 has been…

Your new commercial is the absolute worst! I've never been so annoyed by any commercial. The commercial comes on and we either mute the sound or change the channel. If I didn't have Spectrum I would never sign up for it based on your advertising campaign!

To be honest we are looking at different streaming options and will be dropping spectrum!

My complaint is about the new service the free line when you activate a line. I don't know why that is not available for your existing loyal customers that have paid their bill and had service with spectrum. I have had TV service in mobile service with spectrum since April I believe and it's been around $300 a month on the two services and it really upsets me that the lady said I could cancel one of my lines and purchase a new line.

But I just couldn't have one of my lines adjusted.

I hate Spectrum. Every year expect an increase in your bill. Some of us, on fixed income can not support that increase. They don’t care! Thea are not trying to increase their productivity on their end, they just want the consumer to pay for their inefficiencies.

My complaint is simple and i would give 0 stars if it was possible but its not. Every week i have to call spectrum to have my wifi reset and normally once they have accessed my account they will ask what i need and i explain that once a week my modem and

router say online and connected but i dont have internet access so they ask if i have been through the troubleshooting process and i say tes because at this point they have their own contact in my phone and ive memorized the troubleshooting guide.

I then explain that i do this weekly and i just need them to reset my connection so i can continue to use wifi as normal. Then there was today im calling pissed because i just had my wifi reset yesterday i was courteous on the phone about what i needed done and the lady Quinn on the other end…

Every month Spectrum charges a different amount and don't even inform you of race increases that's absurd

My home burned down 21st November last year. Despite many many phone calls and being transferred from department to department to cancel tv and internet service, I keep getting billed and now adding overdue charges. Repeat, my house burned down!

I am very disappointed with your commercial for spectrum mobile. The announcer is very obnoxious. He is teaching our youth it is ok to interrupt people. I will not consider ever using Spectrum Mobile as long as you are having such obnoxious commercials

99/ month for one year. 99/month. Only reason given was not available in my area. 99 deal? I get flyers in the mail once a week with that deal. It is even in my account online. This is wrong and calls into question trusting anything Spectrum tells me in the future.

Let me start by saying that your TV commercials are not only extremely irritating that I quickly change the channel. They are so annoying, and so repetitive, I am giving serious thought to changing providers. I'm sure that I'm not the only one who feels this way.

If you don't want to turn off any more subscribers than you already have, think about it!

I recently just switched from AT&T to Spectrum which they assured me would be easy and painless. This statement turned out to be very UNTRUE! net , I got a transfer code from my previous carrier and input all the correct info.

However it would not complete the activation. So I called Spectrum , was on hold for 25-30 min. So the first rep I spoke to was kind , heard me out , and said that I did everything right and that I was connected as far as he could see.

So I informed him that I wasn’t able to make or receive calls etc… he reassured me that all I had to do was reboot my phone and all data would be uploaded and I’d be good to go…so I hung up the phone , did what he said and still wasn’t connected…so I call back , on hold another 20-30 min. 2nd rep.

Penny was her name …also very kind…

Your internet service gets worse as time goes on! Constant buffering for long periods, outages, and sloppy work with cables dangling around blowing in the wind. I honestly have had better internet 15 years ago than I have now. Your company seems hell bent on expanding into other spheres rather than fix problems you have with current entities!

Your lucky internet choice is limited around here, if it wasn’t I don’t think you would have many loyal customers.

On January 9, 2023 I signed with Spectrum for a 2 years for, TV, Internet, and a landline phone to be installed on January 17 between 1100-1200. They were a "No Show" and with no notification. Around 1430 I finally called and within 1 hour I spoke with 5 people who transferred me from one to another, except the last person said someone would call be shortly.

Today is January 23 and I'm still waiting for that call. I was told that my service was on hold, however no one could tell me why. On January 19 I received a text from the agent who wrote the order.

I explained what had transpired. He, too, was not told why the order was on hold. I checked the BBB rating - B-. Because of the total lack of customer service I sent a text to the person who wrote the order cancelling the order.

I have a…

I switched my 1G Internet service from Breezeline to Spectrum. I was approached by a Spectrum salesperson while in Walmart. I told her my current costs ($89/month). She walked me through the Spectrum service which included: (1) a Fiber connection at the house installed by their tech (one time $50 fee) and (2) as a veteran, I would qualify for a $30/month credit to my bill. With the install fee, I would have a $300+ yearly savings with a better connection. I signed up.

When the tech showed up for install, he advised that the connection was NOT fiber - fiber was not yet run in my neighborhood. He installed the standard coax.

When I went to the website to signup for my veteran's benefit, I learned that the benefit only applied to Veterans on a pension or assistance. I am an honorably…

I have made SIX phone calls, and have reached out on Facebook to have a low hanging cable removed from my property. This cable hangs approximately 9 tp 10 feet above the ground. Each time, I am told that dispatch will contact me.

Dispatch may or may not call, but if they do, I am promised service within 24 hours. And each time no one shows up, yet the ticket is closed out as service having been completed. So why is the cable is still hanging low?

I can no longer receive deliveries at my house. Packages are now thrown out in the driveway and irtems get ruined in the rain. Friends and families in tall vehicles cannot get to my house. Ambulance cannot get to my house.

Fire trucks can not get to my house. I can no longer park my RV near my house to clean it or charge the battery. I cannot…

I understand there are different levels of programming depending on how much you are willing to pay. I have been a customer for sometime now. The same programs have been on just moved around even on CMT! I know there is enough programs,documentaries,songs/videos, etc that we would not have to watch the same things for years!!

Our HOA pays for the basic but this has to be substandard. PLEASE consider improving your programs. I also understand that you need commercials to off set the cost but why are you extending a 3-5 minute commercial into 30-60 minute programs. Even these are old.

Thank you for your consideration on this matter.

It's Saturday morning and my cable is not working right and all I get told is we can send someone out on Monday so I pay 275 a month to not be able to watch TV on the weekends

I was told on a phone call to Spectrum that I needed to upgrade my modem. I was instructed to pick a new one up at a Spectrum store where one was reserved for me. I went to the Spectrum store on 17th street in Santa Ana, CA.

When I arrived I asked the manager, I asked him for my modem. He told me I had to wait in line to receive a modem. As there were many people in the store. I said just to get a modem?

He said everyone was there to get a modem. That was obviously a lie. After 15 minutes I asked him how to tell where I was in line. He showed me where the queue board was and I was number 8.

After another 15 minutes I checked the queue and I was still number 8 even though 4 or 5 people had been waited on.

Finally I was asked to go to the counter after 45 minutes and the manager waited…

00 a month. My billing cycle ran from the 16 th of the month thru the 15 th of the following month. I cancelled service on December 3, 2022 and was charged for the complete billing cycle as I am told that is their policy. 00 more.

So bottom line you want paid for your services rendered and then want to cheat your customers and make them pay for service not received. I then started to look up the BBB and found that no only is Spectrum not a member but the BBB has them rated D- for customer service.

On 1/14/23, my mother and I went to a Spectrum store at Townridge Shopping Center in Raleigh, NC trying to get assistance to lower a cable bill as my mother is on a fixed income. After explaining that I had previously called in to change to the Choice plan and picked stations, the customer rep was very nice but that plan was never implemented after him saying it would be.

So on 11/11/23, went in person to a Spectrum store at Poyner Village and a lady rep said my mother, Susanne Canoutas was eligible for the Select package at a discount of $60 and we would not have to change to Choice plan and was told it was changed but never received any discount.

I am not from Raleigh so I could not initially remember the Poyner location. So on 1/14/23, we have customer rep Terry at Townridge. He…

I continuously receive cold calls from Spectrum coming into my phone as names of individuals calling instead of your company. This is false advertising and if it continues, I will be reporting your company to the BBB as well as the federal government for false advertising/stolen identify of the individuals you are misrepresenting. This is shameful!

Please acknowledge receipt of this message.

I have been a loyal customer of Charter/Spectrum cable and phone service for over 30 years and have been a mobile phone customer for about 5 years. My complaint is about the false advertising for Spectrum Mobile and the total disregard for loyal customers.

95 unlimited plan for one line and the 2nd Line is free for 12 months. We currently pay for 2 by the gig lines. I called to take advantage of this special for one year and was told I had to purchase an additional 2 lines.

No where in the advertisement does it say anything about existing. Customers having to buy more lines. To add insult to injury i have gotten text messages urging me to take advantage of this great plan, I have also received many email telling me to hurry and take advantage of this deal and

every time I call I am told…

They were charging me for at least 12 months for a service I never asked to be started. I asked for information about it, but never said to please start it. They were not sending me billings and my payment notification never showed that it was a tv internet charge, and they refused to give me a credit to compensate other than the last 2 months and a 20 one time credit. NOT HAPPY.

The reps were cold and I can understand why, working for a company that steals, cant be a fun or feel good. I tried to compromise, or ask for alternative ways to be compensated, but it didn't work. If there was another way to recieve internet, I would be cancelling spectrum. Soooo disappointed.

Images on Television FREEZES every minute during an entire program. Yesterday, Sunday, 1/15/2023, while we were watching the Miami, FL and Buffalo NY football (dolphins vs jets) is just one example of many frustrating freezing episode. Watching games shows like Jeopardy.

etc are so very common that we miss many important, critical segments of the program. This have bee going for many months and hope that the problem to your attention will result in a resolution.

Menu is out of service way too long. Subscribers should get a rebate based on very poor service