Spectrum

Can you change your commercials. That Jack ass you use is really annoying. He needs hisss kicked. He is a loudmouth bastard.

To whom it may concern,

Today I asked to speak to a supervisor and that in itself seemed to be problematic. A person need Denise finally took my call. The nature of my complaint was that I have been trying to get service disconnected from my NY residence. I have made several calls and had been ensured several times that it was disconnected - only to get a bill the following month. I have no complaints regarding the reps attitude, they all seemed to be empathic but was not able to give me a resolve. I was offered special deals but honestly why would I want anything else. Netta was the last rep that I spoke with, again very empathic when I asked to speak with a supervisor she tried to get someone. Instead of speaking with me the person recited something for her to tell me. I then said that…

Changed auto withdrawal card number so they couldn't do auto payment. Went ahead and paid the bill manually online (with proof) for 2 mos. Spectrum shut off my phone tonight for non payment. When i log into their stupid app, it says past due until I click on the statement, where is shows paid.

Their own damn app says its paid but the phone is shut off until I pay it all again? Yeah Spectrum is finished in my book. I've never missed a payment ever. Their customer service closed 5 min after they suspended my account too.

Now I think I overpaid last month because they did the same thing and I chalked it up to maybe I forgot. Crooks.. plain and simple. Tomorrow I call attorneys and discuss fraud.

Regarding : Moving my Spectrum Service ( Internet and Phone ) to a New Address On Friday January 6th 2023 I called to set up an appointment to get an Internet connection in my new address: agent Michael schedule it for Monday January 9 between 8am-9am . I was waiting until 11 am, nobody came .

I received the new package on Saturday , but I don’t get a signal, it can not be activated in the new apartment I called from an external phone on Monday January 6th around 4 pm , I was told by the agent ( unknown name ) they don’t have any information about the missing appointment and they can’t contact with the dispatcher, the agent told me I was going two receive an email from Spectrum , but I have not received anything.

Currently I do not have phone ( landline) , no internet , no way to…

Spectrum have an horrible costumer service. First they took too long to connect my cell phone with them, now after they told me I have a mobile service free for a year, they are telling me they cannot removed the mobile charges at this time. Is like they don’t know what the fuck they are doing.

Customer Service Dear Supervisor/Manager

Our salesman was here on Dec 14th then All this after being scheduled for install on Dec 29th. The first tech came out, unhooked our existing internet, and found out we needed a drop and bury. (Our old internet hasn't worked properly after he reconnected.) Kevin spoke with his supervisor on the phone, was promised 1-2 day's for the cable to get put in and get installation completed. However every time I called to see when it was happening I got the run around.

This can't be accurate

A bill generated due the 19th

When we've only had the cable buried in the morning then a 5.5 hr installation on Monday January 2nd

Then the very next day less than 24 hrs we have no internet.

In addition to the need of reboot the TV system twice, when our salesman…

6751 N MacArthur. Blvd, Irving Texas

Rude Spectrum person. Cares more about all his text messaging than helping or even acknowledging I was in the store. Never looked at me. He did not have time for me.

We absolutely detest your ads which are pretty much played nonstop throughout our viewing time. The shouting bearded guy is the worst and we ALWAYS change the channel or mute him. Whoever came up with this ad must be trying to sabotage Spectrum.

Hello, my name is Jason Judd and I am writing and hopes of reaching someone who cares about their customers and clients at Spectrum. I recently left AT&T internet (that I was getting for completely free) with 400Mbps download speed that was hybrid fiber optic.

I explained everything I'm about to tell you to the sales rep that called me the final time (after telling at least five sales reps over the past 5 years that I was not interested in changing) and at least two or three that came to my door that I was not interested in their promo.

However, I decided to give Spectrum a chance if they were able to apply my ACP promo and I can get internet for anywhere around $10 a month, because that was literally all I can afford. My income is $900 a month and my rent's $525 and utilities were…

The Spectrum office in Morristown TN sold my husband a used phone saying it was new. Bringing the phone baxk with technical issues and a cracked screen saver that we didnt even know was on there and werent the ones to pur it on, they only gave me a number to solve the problem.

The very pleasant lady on that line agteed that the phone had to be used but couldn'tcancel that line unlessphone pard off and to return to the store. The very impolite belligerent young man couldn't help me but told me i was livinga sad life with my attitudeAFTER gettibg the run aroundfrom them. Highly unprofessional!!!

They took 3 days to show-up at my first installation after scheduling the visit. The VP I spoke too numerous times was as useless as their customer service. I know discovered they've been overbilling me since April 2022 and they said it's my responsibility to manage my bill.

Well, that's 100% incorrect and I welcome all/any feedback.

If I could give 0/5 I would. I have had nothing but trouble with spectrum. Constant outages, multiple returned or replaced equipment, countless hours on the phone with customer service/technical support and all with no true service recovery. 00. For 2day outage on Christmas with no other compensation.

I pay for highest speed internet and it gets consistently altered by provider and works less effectively than my friends who have minimal speed. I am starting to think that I really do not have high speed but just get charged a high rate.

I became a Mobile customer in May, 2022 purchasing a Samsung Galaxy A53 phone. I have had several issues with the phone since becoming a mobile customer. As of 12/28/2022, the phone will not pair with my other devices. After a lengthy discussion and testing over the phone, Samsung advised taking it to their authorized service provider, UbreakIifix in Brooksville, FL. Upon phoning the firm and describing the problem, I was told I would have to leave the phone for 48 hours for testing.

I am 86 years old, live alone, no relatives, with medical issues and cannot be without a phone. Samsung suggested Spectrum might provide me a loaner phone while mine was being repaired however one of Spectrum's staff said they do not provide loaner phones.

I sense my only recourse is to file a grievance with…

SPECTRUM IS THE WORST, HAS THE WORST CUSTOMER SERVICE REPS IN THE HEMISPHERE.

I GO CALL THEM, THE CAN'T/WON'T HELP. I AM DIRECTED TO THERE STORE BY, NO OTHER THAN A DUD NAME CASPER. GO TO THE STORE JUAN DOESN'T HELP. SO I CALL AND THE GREAT ANDREA HELPS. THEN I GET THE NEW PHONE AND CALL TO HAVE IT TURNED ON AND CHANTEL, WHO NEVER LEARNED MANNERS, SAID "IF YOU HAVE ANY QUESTIONS OUTSIDE OF TURNING YOUR PHONE ON, YOU HAVE TO CALL SOMEONE ELSE" THEN I CALL TO ASK RUDE SMOKE THROAT BEVERLY AT SPECTRUM A FEW QUESTIONS ABOUT RETURNING BOXES AND SWITCHING PHONES IN THE STORE. SHE SAYS MAYBE, MAYBE NOT. MAYBE THESE LAZY, INEPT INGRATES OF CUST SERV HIRES ARE PROBALY PART OF A WORK RELEASE PROGRAM.

SPECTRUM MUST HIRE ALL WHO ARE 'DOPE SICK', OTHER THAN THE DUDE THAT ACTUALLY PLAYED IN 'DOPE…

Mailer stated service was in my area I called and got a date to connect internet service they offered me one year free mobile service on a device I didn't have an iPad so I bought from them 20 a month free service for 1 year. They canceled my internet activation and said it wasn't available.....

Now they are pulling money out of my bank that I did not authorize for internet charges to the iPad that I bought because they offered me free service now they are breaching our contract It is not my fault they didn't activate my internet. Called several times to fix situation they said someone would call me no one has.

On Wednesday, December 28, 2022 a technician came out to service my neighbor cable and Internet (5:20ish pm). While he was working on their service we lost our Internet service. My husband went outside to inform the technician that he terminate our service.

The technician responded “that is not my problem”. My husband question reasons for his actions yet the technician became frustrated and ignored the question. After learning of the situation, I inquired the technician of reasons for him terminating our services.

The technician responded “I am completing an order”. I then said “so in order for you to complete your work order you have to terminate our services, that does not make sense”. The technician shout to me, to call Spectrum, in which I did.

While on the phone with the spectrum…

I keep getting unsolicted visits from this guy to my home trying to tell me about FREE Government Internet. He is VERY aggresive and mouthy when I ask him to leave and tell him I'm NOT interested.

I'm not even a customer with spectrum and I'm sick and tired of being spammed with their constant advertising on my flight trader 24 app and my flightaware app and any other browser I have and they need to cease and desist with their advertising on my browsers and I'm not happy with that company about the above reason Their advertising sucks and needs to be removed from the internet

My cable box deleted all of my DVR’s saved for the entire month of December and put back on the DVR all that I deleted! I called Spectrum and they told me that the box was defective and I would need a new updated box.

Soooo, we were told to go to the store in Worcester on Grafton Street. We did. We waited hours for service. At one point there was only one working. I saw some chatting with other workers and some just standing idle. It was unbelievable!

Many people got disgusted and walked out. Very poor service!!!!!

You do not have good background checks on your employees.new Worker Craig sodan is a woman and lied .does not have a high school diplomas . I never want that he/ she in my residence again. Plattsburgh area.I have a right to say no .

I am requesting $15,000 compensation from Spectrum for mental anguish and abuse. I have had major customer service issues with this company. This had truly been a nightmare dealing with incompetent service representatives and the escalation team. I am 61 years old and I have never encountered such an experience.

I contacted Spectrum in May 2022, about my mobile service experiencing dropped calls, the other party not hearing me and the conversation being muffled. It took almost 3 months after getting the BBB and Attorney General involved. Finally in October Gwendolyn Farmer was assigned to my case. Two months in no resolution. She could never give a direct answer and always having to check with corporate leadership. She kept promising that she would get my refund. I would send her emails…

Internet has been out for over 24 hours and I have been on the phone with customer service for 30 mins on hold. What am I paying for??? Trash service.

I now see why everyone drops cable and goes to streaming. You carry very few sports games anymore. They are all streamed. No need for cable.

There needs to be a -star because that is what THIS cable is. If I owned a cable company my service and prices would be FAR BETTER! It's sad when you hunk don't work even when it's Clear outside. What kind of S@#$ is that?!

I am upset because our internet that we pay over $100 dollars a month has not worked all day. Everyone I spoke to with you all, has not been much help at all. I asked if I had a outage near me and my neighbor across the road internet is out as well which to me makes me feel there is a out side problem even though you all are saying it's not.

So here it is almost Christmas and the gifts my kids got for Christmas requires the internet that we will not have now to be able to use. I personally feel with today, and the next few days that we have to go without internet we should get some money knocked off our next bill..

Your Wi-Fi service is horrible. It cuts off all the time. Every Spectrum employee I’ve talked to on the phone or in your store tells me something different or just blatantly lies. I would not recommend Spectrum to anyone. I currently have Cable, Wi-Fi and landline services with you.

When I talk to an employee all they try to do is sell me mobile service. NEVER, would I sign up for mobile services with Spectrum. I can barely watch tv or use the internet with Spectrum services. You offer horrible service. Customer Service is horrible.

I’m currently looking elsewhere b/c I can never get an honest Spectrum employee to help me. Time Warner was so much better.

I enjoy seeing the short scenes that you broadcast of the local area, however the sound that you broadcast with it is very unprofessional. Other than a few exceptions, such as the sound of the waves along Cazenovia Lake the sound just sounds like a loud blast of static...it's very annoying.

Your commercials…” 29.99 plus one free” and “No nonsense” are the most irritating on TV these days… I mute the volume when they come on! Time to drop those two actors!

The customer service rep at Waynesville spectrum store wouldn't take payment, wouldn't cut one of my accounts off an wouldn't take the equipment back, o yea an the cherry on top he threw my liscens at me. He hates his job obviously.

Spectrum Mobile is being nasty to there costumers and was refusing to give unlock code they did but give unbelievable wait times that is unbelievable this is why I will not recommend mobile service.

My boyfriend has been having issues with his phone for 2 weeks now. It is still under warranty, but no one wants to help him fix this. He has been to the local store. No help. He has called every # he was given, only to be on hold for an hour then told they will have to transfer him. Waits more.

Then they say, they will have to transfer him back. Over and over and over again. He doesn't have the time or the patience to handle this. He is about to go to another carrier. Shame on Spectrum.

Weak signal in my neighborhood 3025 harvard St. N. IRVING TX, when I tried to talk on phone she hung up all of my neighbors also have weak spectrum signal strength so it is probably up the pole line somewhere.

Need a good trouble shooter with experience

Hi my name is Tara and my husbands name is John niemojuski I have had an on goin issue with receiving my mobile phone and starting are phone service it’s been goin on for 4 months now I’m on the phone all day everyday just to be told lies or get nowhere I’ve been prescribed anxiety medication because of everything I’ve been out through with spectrum I don’t know what else to do but I’m owed so much money I cry everyday this has effected my family’s life to where we all fight and it’s upsetting all over a phone company and tv and internet I’ve documented every from day one of this issue all I ask for is my money back that I paid twice to receive my replacement phones later on finding out I didn’t owe a penny they were under warranty and

I still have gotten nothing it’s that then to be more…

We just got spectrum, they said our bill was supposed to be under $150 with internet and cable but when we got the bill was $253. We called them to asked them for a credit back and the supervisor that we spoke to was rude and said he wasn't going to gives us any credit and he cancel our equipment without our permission and kept our money. Spectrum doesn't value their customers and want to charge wherever they fill like.

Worst customer service I have ever received at East Towne office. Disrespectful, rude and condescending!!! I have never been treated so poorly in my entire life. Never do business with these people.

3 customer service employees lied and scammed me literally and the call was recorded and one of them even closed the call in my face rudely and one of them was signed me up for a deal without my approval and said that I agreed that was another lie

I was subject to abuse at spectrum store at 867 Grafton St, Worcester, MA 01604. Kindly let me know which email address to sent it to. I tried help@charter.com but the email was returned undelivered.

I was promised internet service but the 13th of November. It is the 8th of December they say another month at least. I have no real options here . Very frustrating all I get is the runaround if they aren’t going to provide service at least they could tell me.

I canceled my pre order for stare link .

I regret having to complain as I have been a long-term customer of Spectrum/Charter. Unfortunately, Spectrum has now failed twice to provide services committed by your agents and have engaged in a retention practice that strikes me as deceitful. For your benefit, before switching to another service, I will explain the circumstances.

On October 15th I called because my monthly billing had increased substantially to $228 a month and had intended to cancel streaming services and use YouTube TV at a much reduced rate. The Retention Rep informed that I could receive a promotional rate that was comparable to YouTube so I agreed to retain service.

Two months later I'm still being billed at the $228 rate, and so I called again on Dec 6th. I was informed by the Retention Rep that the committed…

I have to leave 1 star but spectrum as a whole is horrible the mobile service and internet. I’ve been told I’m being overcharged for me and families lines and when I call I get told by the phone staff the in person staff don’t know what they are talking about.

For my internet they have jerked me around for two months in regards to my ACP discount. I spend $301 plus $40 total and can never get the truth from a rep. So much confusion and down right lies.

I have cable and internet issues and I want to know why it takes 3 days for a technician to come out and fix the problem. I think Spectrum has poor technical support.

My cable service has gone out 3 days this week. The first issue was Cale optic Problems, the day after that was weather and today . I was having guest over to watch SEC championship game and now I have missed the first 2 quarters.

I am very upset and want a credit on my account. I want a very big credit not 2 or 3 dollars. I have been a customer a long time but I am considering going to another Co.

Our TV freezes up to the point that we can’t watch movies and TV shows. We have reported this several times and today a Spectrum manager just told us , “If your service is bad, I would just cancel it”. Her name was Chris. Wow!

That was really her answer. The recent technician that was here last week told us the problem is with the entire neighborhood. It’s a “node” problem. They also said it won’t get fixed until several people complain. What?? This is just horrible customer service.

Meantime, we pay close to $300/month for tv that we can’t even watch and enjoy. I am seriously considering calling our local TV stations to see if they will do a story on this!!

They are pieces of s*** spectrum mobile been charging me $36 a month for A-line that has never been activated giant f****** rip off piece of s*** compass

Hi my name is Tara and my husbands name is John niemojuski I have had an on goin issue with receiving my mobile phone and starting are phone service it’s been goin on for 4 months now I’m on the phone all day everyday just to be told lies or get nowhere I’ve been prescribed anxiety medication because of everything I’ve been out through with spectrum I don’t know what else to do but I’m owed so much money I cry everyday this has effected my family’s life to where we all fight and it’s upsetting all over a phone company and tv and internet I’ve documented every from day one of this issue all I ask for is my money back that I paid twice to receive my replacement phones later on finding out I didn’t owe a penny they were under warranty and

I still have gotten nothing it’s that then to be more…

I did not have an internet connection for over three months. Numerous phone calls and I also took back the equipment twice in one month. April ,May and June .

Finally after all of this run around, I called again in July. Spoke to a Rep who stated that the signal was not activated. It was then activated now it works. I asked why did this happen? Some one accidently deactivated the signal.

00 plus tax for the three months. The Rep was extremely rude saying well you did have a signal. I explained It did not work, It was not activated. 00 dollars of the Bill. I declined. I explained I could not use my computer for Work I had to go else where for a connection. This was outrageous.

I have been a Time Warner customer for over thirty years, and continued when Spectrum took over in 2017.…

One of yor sales rep stopped by are home and asked my husband what we were paying for internet. My husband told him we only had cellphones through metro and that's how we used internet. 00 taken out of are credit card.

And we were upset about this. Remind you the whole time he is standing on my porch he promised me I would pay no more than what he wrote on his card. 00 a month. We just wanted to be treated fairly I didn't ask him to come to my door to start with.

He said if we needed him for anything he was a phone call away. he promised he would help us set are phones up when they came in. He was rude to my wife when she told him we were having trouble mailing are old phones in.

I will never go through the stress that Spectrum has put us through again. I have are sales rep card what he…

My son and I had quite the runaround speaking to four different Spectrum representatives in the last week. I called to see if I could lower my spectrum bill and the first two people I spoke with seemed genuinely interested in helping me, but told me two entirely different things about my bill.

I was sent the exact same modem that we already had and so then had to call again for help and spoke with a Bill, in Texas, who was incredibly helpful. We wound up agreeing that getting rid of our boxes and returning equipment would save us some money and going with a modem and router set up that made sense to us to do on our own.

When we went to return all the back equipment, we were met with a very dissatisfied representative at the Troy Road in East Greenbush office named James Adams. He was…

I’ve taken 6 days off work to get an installation completed. Your construction and maintenance people have not done the work needed for your installers to hook my house up. I was told that installation would cost $79 and my monthly cost would be $29. Then on Tuesday of this week the was actually going to be $99 and $44. No one will give me a number to talk to management. I’ve paid the extra cost on Tuesday. I was told by your sales team that I didn’t need to pay unt the service was in stalled. That was a lie!

I want to talk to the customer service manager or the vice president of customer service and no one will give me a number. This not customer service.

Greg Armstrong 750 South Mount Vernon Ave Loudonville, Ohio 44842 419 496 6575

The spectrum app showed no bill due. Thought my finance had paid it. Now almost 2 months later they want to shut me off and can’t even extend me 4 days… 4 DAYS! They are losing a customer of 10 years over 4 days. It’s a damn shame.

No wonder everyone hates this company. Attached is image but I’m gonna suffer cuz they can’t get their stuff right. SMH