Spectrum

Waited 2 days for them to come and hook up. Both days no show. Called and verified they were coming. NO ONE CAME. YOU SUCK!!

Ordered television service that was not received.

For last 3 days cant access DVR recordings. If this doesn't improve I will be leaving spectrum. I am tired of paying for a dvr I can occasionally access.

My mom is in her 80's and spends most of her time watching TV, this is her only connection to entertainment, as of late the movie choices are not very good, we would like to see better verity on the western channel, on TCM, John Wayne, and the magnificent seven are not great choices to see almost daily.

I have spoken to representatives numerous times about straightening out an erroneous billing in an amount that is so obviously wrong - but so far nothing has registered in the corporate handling of it. I am exhausted after all these telephone conversations.

The last one happened on August 7, 2019 where the helpful representative said he had straightened it out and would submit his findings. So far nothing has taken effect. 00 for the month of August. That sounded good, but until it is shown on my account online - it is meaningless.

It seems to have fallen on deaf ears so far. 45 - so outlandish that it defies description. I have tried to get Spectrum to admit this error, but so far no…

It’s the first night of NFL football and the guide shows there should be a live game on. Instead I’m watching “A Football Life.” I could not get through on the complaint phone line.

Hello I am a Spectrum mobile customer as of 08/02/19, I am unable to rate the service I have received because it deserve a -10. I ordered a phone on 07/29/19 and I received it on 08/01/19, when I called the activation number, the Rep was unable to get a connection as the phone kept reading as NO SIM, she advised me that she would send another SIM, I received it on 08/05/19 and

put it in and got the same NO SIM, that Rep advised me to take it to the store the next morning and have them replace the SIM card, when I went to the store on Bainbridge in Dallas, Tx the Reps stated they are not able to replace the SIM card because it was purchased online and anything from online has to be fixed via phone, when I called the online # 833 224 6603 back on Wednesday morning I spoke with Tachionetta,…

All I want to do is get my phones and internet working. I transferred my phone service to my new location and Spectrum has messed this up from the start.

First, the technician that was supposed to do the install was 4 hours late. Then the order was wrong and they had the wrong phone number (I already had business cards made). Then they had voicemail and call waiting set up on a business line that has a phone system. That does not work.

I had talked to the sales person about all of this when I placed the order and he said that it wouldn't be a problem and that everything would be set up like my previous location, but it wasn't.

Finally, I am being charged for TV service because of some bundle thing, and I didn't even get a TV box, but I am being charged for one. I have literally spent…

Internet lags less channel's more expensive. Very disappointed in this service.

I am taking the time to write before canceling my SPECTRUM service. 00 to talk to a customer service representative is abhorrent ! 00 fee for a returned payment. The only way to assure avoiding this charge is to always pay online.

It would help if you did not have so many different website service options. 00 additional charge. Your website and phone tag system even makes it next to impossible to CANCEL service. It's filled with links to add more costs and services.

There is a note on my bill that I have 60 days to make a complaint, but there is no information about how to do that, and efforts are futile…

Before we had service installed, my wife was told that we would get FX Wisconsin Sports with the Choice package. When it was installed we noticed that it was not on there. I contacted your office and talked to a man about my problem and after checking into it, he said that it's not under the choice plan.

He then connected me to sales where he thought maybe somone could help me. That person said "Yeah, I can get that for you" and told me to hold. I then was cut off from him and it went back to the beginning where all the prompts were.

I got a third person, this time a woman, and she told me the same thing the first guy said. That they were unable to put it on the Choice program. The reason I went with you guys was so that I could get FX Sports Wisconsin.

Now the only way I can get it is if…

I have been a very loyal customer for a number of years ,With direct tv as well as AT&T, I have solicited you too many friends and family. Which in turn has brought your company more revenue. Recently we have moved to a new home.

So in advance I called to schedule a disconnect at our old address, As well as a new install at our new address. Your company said they would be at my home between 8:00 am & 12:00 noon on 8/5/2019.

I also received two tex massages on my date and time for instillation . So too my surprise my phone rang at 11:00 am to inform me that the install was not going to happen ? Due to over booking ????

So I made many calls to work this out, Having missed work from my new job, I can not miss work again. no one seem to care ? It was oh , We will have to reschedule ? That's…

I have twice brought my son here to pay his bill on different times and different days and they only have ONE WORKER for several towns and cities and villages area. Why is this so?

Called early July to discontinue my tv portion of my package. Was told by a representative to call back on 7-29-19 to cancel before the billing cycle starts over. I called back on 7-29 and was now told by a different representative that I could cancel it but the equipment had to be returned first.

So I asked for location information and returned the equipment two days later. Now it's August 3rd and I see I'm still being charged for the tv package. I called and spoke to another representative who tells me I have to still pay for the tv service even though I no longer have the equipment to watch the tv channels.

She stated I can't get a credit for the tv portion since the new billing cycle had already started and the tv package was billed. I told her I was never told that and that if I was…

We are a struggling family that has 2 boys in the US army. We returned 2 cable boxes recently (since both boys are deployed) we wanted to save some money. Unfortunately, our bill went up instead of down. We were never notified this was going to happen nor does it make any sense to return device and pay more ?

I will continue reach out until someone helps me with this. Cell:803-242-9286

so the sale Rep. ask me whom were I watching TV with, so I told him WiFi and my Smart Tv . he also asked me whom do I have mobile service with nobody. he assured me that the introductory inquired about was not for for me it was for Latinas.

99 I received a bill where he had added TV on my bill and I did not have all information about this service I went into you centers 3 times first time they had taken the TV off and they said they would call me back never did. they told me I had to call mobile services.

I'm a senior Citzen please help me. Thank You

I'd rate your service ZERO if that were possible. WE have service in other homes with Dish, Suddenlink, and cable one. Each of them have better programming, better navigation thru the site, much better DVR-mostly Tivo and fewer headaches. WE call Spectrum sometimes 4 times a day when HBO or showtime or MY DVR fails to work.

they fumble around over the phone resetting many things and rebooting boxes and sometimes it works for a few hours. then call again--repeat. 99 for the repair of their equipment. Frustration from start to finish. their people are really friendly however.

I HAVE TO ARUE ABOUT EVERY BILL OVER THEIR EFFORTS TO RESTORE THE SERVICES THAT I PAY FOR.

I’m an so tired of being quoted one price and then I get billed something else. My wife has been otp going on over an 1hr because we were told to pay a certain and we didn’t but still see we still owe a previous balance after suppose to be credited.

Smh to speak with supervisor is a crime with these ppl. Just correct your wrong. The bill amount is not really the issue but don’t tell me I’m getting a credit back and then say I owe you. 00.

Spectrum, I'd like you to simply explain to me why your commercials say all these amazing things about being able to keep a whole family happy w/ your internet services, yet when I'm home alone w/ one other family member your service is jack shit. I'm on 250 ping w/ 5% packet loss, and I'm hard wired.

I'd recommend you fix your shitty services. I've called your customer support line once and they sold me a load of bullshit. Really, at a loss of words. How somedays every 5 minutes my internet goes out for a few minutes, comes back.

and does the exact same thing 5 minutes ago. I've friends that have bigger families then me w/ better internet companies, and they still manage 10 ping. Fix your shit. Service is the worse I've ever experienced.

So I recently changed internet providers to Frontier from Spectrum. It was a lot of cheaper. I called them that day and cancelled my internet. They verified my info and then cancelled. 99. We have had their service for a few years and have always paid on time.

I waited a few weeks thinking their system hasn't updated. After a week or so, tonight, I called and asked why it still shows that I owe the amount when I cancelled. The lady put me on hold and came back and said my cancellation was never processed.

She then tells me that I owe the entire month since the day I cancelled and my billing period crossed in the system. I told her that didn't seem fair. She said well, the supervisor 'completed' the transaction and now couldn't be 'undone'.

She said there was nothing she could do. She…

I am writing following an ongoing dispute with Spectrum.. Spectrum has restricted use of both my debit card and checking acct without reason. I have offered to show bank statements of none of these payments ever even trying come out of my account.

They stated I had 2 or more returned payments which is false and the representitives have even agreed there was only one, and that one does not even show on my bank statement. There have been numerous calls to them trying to resolve this..

As a result I will be turning my equipment in.

Contiual weather alerts they are garbled and in spainish they screw up the sound on my tv have to shut it off and restart why all the amber alerts this is destroying my enjoyment i think ill go back to dish or use a attenna

I have no service on 2 of my 3 phones, 2nd time this has happened in 2 days. I am experiencing dropped calls all the time. Your service sucks if this is not fixed immediately I am gone.

I am disabled and so that means I am always a month behind,but always pay my bill on the 1st, I contacted spectrum today via chat and talked to 2 reps asking if I could get a 4 day extension to pay my bill without interruption and was told no, I never had a problem before, now since spectrum has taken over I have had nothing but problems and grief. Service is terrible and prices are outrageous....I need someone to help me with this problem

A very courteous rep referred me to your online site for asking questions about issues I have with the Spectrum email. I formerly had Roadrunner email service. It became very slow. I called and was transitioned to the Spectrum email login which was much faster.

However, I cannot any longer execute many functions that were available at the Roadrunner login site. I have written to you all about this already and never received a response. Just today I requested online assistance because I could not open a pdf file that had been forwarded to me by my spouse.

None of your online tools, including a chat line, was capable of addressing the question. I have wasted 30 minutes trying to find an answer, only to be told that I may have to talk to a live representative. It should not have taken 30…

I am still waiting for a contractor to finish installing a cable from the "plant stick" to my house. It has been 2 and a half weeks w two calls and no committment to have a spectrum supervisor ensure this job gets done.

I have been waiting since April 2019 to have this plant extension done to improve my channels signals. I have repeatedly called to get this service done. Spectrum service fails in meeting customer service.

The absolute worst! I called to downgrade my services on 5/25/19 its now 7/16/19 and its still not downgraded. Why is this taking so long so send out new equipment? what is the problem, if reps say they are going to call you back, they should!

I had 3 reps tell me they were going to call me back and never did. that is so much worse, just say you can't figure it out and give it to someone that can. Being overbilled, all the extra time and energy its such a horrible experience.

I will be canceling my service soon. Its not worth all the time energy and grief. One rep told me my order can cancelled the other said that if I didn't call the order would have stayed open. They have no way to track open orders.

How is this okay, and in the meantime, they tell me its done and I'm still getting…

I started service on May 24 and have had issues with my wi fi since the beginning. I have been lied to by sales and repsetatives have conveniently left out charges and information that should be provided starting service. I was never informed that I would be sharing my bandwidth with my neighborhood, which now I understand why I can't get the services I pay for.

I have been misinformed about a cloud service which I was told I could get, after three calls and three departments later, I find out I have to puchase more equipment for rental, never being advised I would be charged a self install fee. I want to get out of this service because no two technicians can tell me the same thing with minutes of each other.

As much as I hated my prior carrier I would love to go back to them because, if…

I am waiting on a contractor to bury a cable from the plant stick to my house to improve tv channel signal reception. The plant extension was implemented in April 2019. It took 2 months to get the first cable buried.

I have made numerous calls to get this upgrade completed. It has been 2 weeks now that i was told it would be 5 days to get completed. Spectrum customer service supervisors are not making this job get done. This is my 2nd complaint in over a week with no response.

On demand- was told it was available just by pushing button on controller. Two Customer reps told me same thing. Wrong! They are in some other state and didn’t know On demand wasn’t available in my area. Only if I have a smart tv.

Reps and techs don’t have a clue what I should have.

Also, we aren’t in some third world country here in AL. WHY can’t we have On Demand service? No wonder your company only ever gets one star for service. Just because you merged doesn’t make you better. When will we get On Demand?

The button is on all three of my remotes so of course I assumed it should be available. When???

What's going on with Spectrum/Time Warner San Antonio tonight????? I hate your service. I am also a Direct TV member, not that they are much better, but for 'cable' YOUR SERVICE SUCKS!!!! I am so close to dumping Spectrum/Time Warner, just give me a few more hours of this crap and I will.

If you want my money - FIX IT!!!!

Have not had internet, cable tv, or phone for 4 days now & no indication from Spectrum when my services will be restored. Customer service is no help, they just say there is an outage in my area, yet I am not hearing that other customers are experiencing an outage.

No indication when the outage will be fixed. Poor service. Spectrum does not treat its customers well, absolutely no communications skills with their customers.

I am still waiting for completion of the plant extension to provide better reception of my tv channels. I'm fed up with the delays since April. I've made numerous calls and your service provision has failed. I'm rating Spectrum at an "F".

I'm considering dropping tv service.

Have a line down in my back yard, called 4x, chatted 2x, promises to call back or be out next day never kept. It has been 11 days since a tree knocked down the line and still no one out to repair the line.

I am Spectrum customer for long time and worked from home. Internet monthly rate is increasing every 12 month bases and they're willing to let go customer so I don't feel valuable to them. After 12 month promotion they increased 14% more than what I used to pay.

SEON answered and gave me two option. You want to continue or LEAVE so I told him before you do reinstate my account I want to know if there is any chance you can lower my rate and start giving me an attitude and transferred me to different customer service without letting me know WHAT THE HECK!!!

How can you call your self as a major provider. You wish!! It is time for us to change now. I wish all of the Spectrum customer leave this shitty company!!!!!!!!!!!!!!!!!!!!!! NOT EVEN A SINGLE STAR ISN'T WORTH IT FOR SPECTRUM

I have talk to so many people about the mobile phone service I didn’t want yes they did give more then 30 days because the phone was lost and when I returned it it was not scratched after they received it they say it was but all this time Digna kept saying you have to pay for it your customer service lies to customers your supervisors are not very nice but I guess that’s how big companies get rich

We had a spectrum rep trespassing in and out of our neighbor's yard as well as ours. She also walked up our private driveway never identifying herself or pulling out an ID badge. She was asked to leave and told she was trespassing several times and asked to leave. She refused.

The next time a Spectrum rep comes up in our yard we will be filing trespassing and soliciting charges as both are illegal. She also proceeded down to my brother in law and sister in law's house even after my husband explained that my sister in law had bipolar disorder and could not make sound decisions and her husband was not home.

not much of a way to run a business is it? We will be calling the police and pressing charges and filing a complaint with the Better Business Bureau

I just recently acquired spectrum cable and a technician came and put the boxes and wiring in on 7/1/2019 and he left my house a mess. He left the tv in the middle of the floor, he left furniture in the middle of the floor, he left wires everywhere very sloppy.

The tv in one room keeps cutting off. I am starting to regret this decision. My address where the incident happened is 4676 E. 173rd Street Cleveland Ohio 44128. If you have any questions my phone number is 216-662-8228- or 216-609-9126.

I am contacting you because I am tired of the total incompetence of the several service people, supervisor and dispatchers I have spoken with. I had my property marked prior to have drainage work done. When cable line was unearthed work was stopped we called Spectrum and asked for a drop line.

The service man came out told us it was a dead line and not to worry and we didn't need a drop line. Well he was wrong. Line was active. I and my neighbor lost service. Since then we have had exposed cable wires spanning the front yards and street of 3 properties.

I was told they would bury it. That would be done within 10 business days. Well that has passed. Called again spoke with a supervisor who said he would have dispatch call me. Someone called told me it would take 10 business days.

Told…

I am constantly not receiving channels iam paying for. I message shows on the TV screen saying, channel unavailable. When I call spectrum, they want me to go through a factory reset. I am paying spectrum for service and expect to receive it.

I am not a cable TV repairman. I scheduled an appointment and they were 30 minutes late. I couldn't wait. They are a true embarrassment to cable TV

I have several channels that I watch(mostly sports channels where the picture is distorted and the static is so bad that I can;t hear the commentators. This is not on just one of my t,v,s but all of them. What causes this problem?

I hate to pay what I am paying and can't watch the channels that I am paying for.

Spectrum has taken away two of my religious programs in the last month!!!

I moved out of my former residence at 1550 w. plano parkway apt 1121 on feb 5th of this year. before I left, I called your service. I asked for my service to be discontinued as I was moving. I paid what was the outstanding balance on my bill at that time.

I left believing my cable service would be discontinued till I got resituated and was ready to resume service. (I moved from the residence in feb. ) it would now appear that you did not shut off my service, when I tried to reestablish service this week, I was told I was $400 dollars in arrears from my last residence.

I don't care what your records say, someone screwed up. I have quit your service till this is corrected, And very well may not want your services again. But I do want this matter addressed, The service…

I am the business owner of Gearhead Auto Repair in Wylie TX. We opened in August of 2018, at which time we set up internet and phone service with Dataline Communication. We had multiple issues due to them being a small company who were not set up to handle a business account, at which time, we switched to Spectrum Business.

The young man who installed everything used our cable coax for our television in our waiting room, so now we don't have tv for our customers. We were also told that our phone number would be ported from the old company. It never was.

We called dozens and dozens of times, every single time we were told that the last person didn't put the order in right or this or that and that the number would be ported within 48 to 72 hours. It never happened. It still hasn't…

) the person that came up with the NEW way for an individual to handle their E-Mails. com and turned it into a labor intensive Job. The new way is POOR. Other than that the service has been very good with no other complaints. Martin Robic

As of last week my spectrum promotion expired. BRITTANY in customer service quoted me a new price. I go on line to my spectrum account and not only was the price not correct spectrum wouldn't take responsibility for the quote she and I finally agreed on.

I have all my paperwork in order and will be taking further action tomorrow, I hate spectrum. My name is Gail Gallinot. 330 429 4046

I have a tech appointment at 10-11 A.M. Monday. After 1 week of trying to resolve my tv problem it is now fixed. Please cancel appointment. I also want an adjustment on my bill. I was handled very poorly and I am VERY dissatisfied with my service. I have not had cable for a week. It came back on at 1 A.M. Sunday morning. Sprectrum has a lock on my 100 unit senior living apartment. Otherwise I would cancel and go elsewhere. You are terrible when it comes to customer service.

Worst customer service I have EVER experienced.

Henry Carleton phone 678-787-0055 3812 Forrestgate Dr. Apt 9 Winston Salem N C 27103

For over an hour I have not been able to get past your auto answering........and it is frustrating. I cannot remove Nomorobo unless Spectrum gives permission from what I have read. Not happy with Spectrum.........

I've been a Spectrum customer for nearly 2years and have received nothing but POOR Internet Service and a HIGH monthly bill. I've contacted Technical Support over a dozen times due to our Internet timing out during movies, PC usage and phones, this is RIDICULOUS!

The worst part you all removed Epix and Cinemax but DID NOT reduce my BILL!!! We are still paying a $280 dollars and do NOT have all our stations SOMETHING IS WRONG WITH THAT!! Our DVRS are refurbished and old, when are you all UPGRADING???

LIES its 2019 and nothing has changed! I need someone to adjust my monthly BILL and or add all stations back ASAP and look into replacing our boxes and fixing these internets INTERRUPTIONS

Impossible to talk to a human AI is so limited it's embarrassing We know your time is valuable, so we will be with you as soon as possible. Miserable failure Customer service rates a zero Getting the drift I'm unhappy?