Sprint

Internet to slow

I have been complaining since January regarding the poor service I have been experiencing since Sprint and T-mobile has merged. I have voiced on several occasions that my phone in many areas would read SOS in the upper right corner or would have all the bars and have an E at the end or my calls will drop.

I spent most of my work day trying to contact sprint to resolve the issue. I contacted sprint three times yesterday, for my phone to drop the call. You think anyone from sprint tried contacting me back? Yeah I'm not sure either because the service isn't working properly.

I finally was able to use a landline and was on the phone with someone for two hours in trying to troubleshoot my phone for whatever troubleshooting for it to not even work and finally admit there's something going on…

I had originally purchased a brand new phone last year in 2022 a fold. 3 but by January the phone had software problems so I called Sprint to tell them about it. They couldn't fix it so they sent me out an ultra. S22.

I had originally 3 accounts on my phone. I have been with Sprint for over 21 years come to find out. They quoted me one price and also told me that they were giving me to trackers to my account.

Find out that was a lie. Not only did they lie about the Trackers they lie to me about everything they change my service telling me. It was a better pla all of it was a lie not. Only am I paying more?

I'm almost paying double the amount from my service. I don't believe in rewarding bad behavior so I will be taken my service to another company. I don't care if I'm gonna be paying…

I upgraded my 4 phones on 3/10/2023. Terese, who helped me upgraded my phones, promised me that the $140 one time activation fee will be waived. She even provided me with an Interaction ID: I2284303059. I received my new bill last night so I called Customer service, spent 1hour and 15 min, just to get a ran around.

I explained the situation and the Manager who helped me basically said there's nothing they can do. False advertising and scam. that's what Sprint did to me after staying with them since 2009.

I Purchased SyncUP tracker from T-mobile store in Pace, Fl. Fall 2022. It became defective Jan. 2023. Attempted to return it to the store for a replacement. Store told me because I have a Sprint account they cannot replace it and I need to call Sprint. Called Sprint.

Was repeadtly told they would replace the tracker for free. I would have to return the old tracker; Which I did. I originally purchased the device from the store and have been paying the service fee. Now, I'm being charged for the replacement tracker device even when they told me it was at no charge to me.

I dred calling Sprint customer service anymore because each time I feel like they say one thing but then do another. I've been a Sprint customer for over two decades . I think I deserve better customer service than I've…

I left my account on sprint about a few months ago I had a friend who was still on my account and was looking to transfer to his own account. Upon doing so, he transferred over to T-mobile which somehow is not sprint but, is sprint?

When he transferred his information, we were told to call sprint and do a change of ownership which got me in the situation I am in now. I was charged for the remaining balance of his phone which made no sense to me due to him transfer everything including the balance of his phone over to his new account.

I, as of today (3/24/23) spent over nearly 2 hours on the phone trying to rectify this situation the best that I could. I was told more than 3x that I will not be charged anymore on my closed account and that his information is in the process of being…

I had closed my account and I had an old bill. I tried on several occasions to get into the account but had no access. A couple of months later without no prior interactions with anyone from sprint, all of a sudden they withdrew $1200 out of my checking account and they said it was because i had an old bill.

Can anyone explain to me how is it they have access to my checking account but i dont have access to the sprint account? Yes when i was with them they automatically took my bill money out but when it was closed, they had no right even have access to my account.

When i asked for a refund of monies that technically they had no right to they stated being i was on the automic withdrawl they could take it out. They never gave me the opportunity to make arrangements or anything they just…

i have been a customer since 2017 and I'm fed up. I called a month ago as my bill is $2 shy of $400. I wanted to know what I could do to get my billed lowered as I can go to another carrier and get a sweet deal for a couple years. 00.

It was better than before so I accepted that. Little did I know he cancelled my husband tablet plan. I called back last week to get it reinstated but I looked at my bill which showed that my upcoming bill is still the same.

The person I spoke to reinstated the line and was better at explaining my bill but when he switch me to another plan and my bill would be $269 he didn't explain that there was equipment charges. My husband got a new phone today so I called to get phone service added to it.

While waiting for her to the phone active which it still isn't…

I have no service. There are no sprint towers or T-Mobile towers here and I need my phones 3 of them so I can use other towers They refuse to unlock them. I have paid $400. A month for no service.

And they are charging me $33 a month for a phone that is suppose to be free I want my phones paid for and unlocked and credit for 8 months

I recently attempted to switch companies my phone has been paid off for 2 years. At the time of switching carriers I was told my phone that is paid off was locked so I paid to get it unlocked lock it states my phone would be unlocked immediately I’m on day 4 without a phone they’ve cost me employment and

and every time I call they just told me I’d have to wait 2-5 more business days I just relocated and have no idea how to get around anything can happen I wouldn’t have a phone to even inform anyone f me or my whereabouts and again they have cost me a job and continued to talk as if this ok this unacceptable and something need to be done immediately

Sprint has strung me alone for 2 mths regarding a bill Then they had the nerve to charge my debit card $1600 without authorization!!! Bank made it fraudulent Sprint are thieves and liars They have all these non English speaking people that one could hardly understand They hang up on you when they aren’t being rude Been with them for over 6 years leaving them if prb not resolved Worst cell phone company to date Filing a report with BBB as well

I would have liked to give no stars.

Very poor customer service on chat and over the phone. No one gives the same information. They want money but don't want to restore device after promising to do so. They refuse to let you speak to supervisors. I'm sensing some fraud going on. The constantly repeat themselves and don't have good listening skills. They have taken advantage of me and I'm pursuing legal action.

To whom it may concern: On Tuesday, January 31stat 4:34 pm I contacted Sprint now T-Mobile through the “questions about your bill” option, regarding an email about “avoiding interruption”. I have never received an email like this, ever when being past due.

And I’ve been past due numerous times. I believe I spoke with Isabell, maybe that’s not the correct name.

However, I proceed to ask questions like I never received this type of email, the representative goes on to say well that is because you’re 8 days past due. Ummm, yeah I know I’m past due. But only 8 days.

Now, things may have changed or I just haven’t been receiving these types of emails, but even if I am past due I never received an email? As the conversation goes on, I’m laughing loudly because I’ve never heard anything like that,…

I have been trying to complete an upgrade of two phones on my account since December 18. One of the phones was supposed to be a Christmas gift fit my daughter - the original sales person was misleading & screwed up the order - ruined my daughter’s Christmas!

I was assured the issue would be rectified by her birthday, January 14th. Now, one MONTH, over TWENTY phone calls totaling nearly FIFTY hrs, the issue STILL hasn’t been rectified!!!

Since the merger between sprint and t mobile the customer service has Devolved to a call center regurgitating a script of useless words designed to push off any real possibility of solving issues. In November of 2020 I paid the last of my lease payments on 4 tablets.

The following January the tablets became useless. They were no longer compatible with the new network. In an attempt to placate me I was given tablets that were 40 percent smaller. When I refused I was assured T mobile would make it right.

Needless to say I have never heard from t mobile in regards to this issue. I tried to rectify today and was told that they would replace with the s7fe5g and there would be no down payment. At the last minute that agent shuffled me off to another agent that dialed up the speed at which they…

Every sense Sprint has be bought out my T-Mobile it has went downhill! Worst customer service experience EVER.

In 2018, I called sprint about the damage on my cell phone, the face was damaged unrecognizable, from my understanding I was told if damaged badly not to return. Now, I called to resolve this matter on January 9, and spoke with a Erew, which wasnt helpful in trying to solve the matter. I don't mind paying for portion , I don't feel that I'm responsible for the full amount.

I have been a customer with sprint since 2017 this last month has been the worst with them I have had problems with billing and them taking money out my account that I did not authorize and then when I call them to try to resolve the issue I was on the phone for over an hour to be passed around hung up on twice and then when I got someone they over talked me did not listen to me I asked to speak to a manger and

then I had to be placed on hold for 30 minutes for a manger who still did not listen to the reason I was calling and was talking over me my issue was never resolved I felt like I was a bother to everyone I spoke to including the manger who is supposed to be a call center manger named Drew located in the Philippines

I contacted everyone in Sprint,T-Mobile and Assurant to have phone replaced again . I was send from Department to another and everyone denied service and blamed each other to be responsible I went to a t Mobil store and tested the defective phone for a so called free phone after getting a new account.

I changed my mind to get a new account and tried to cancel as I was told T mil would not give trade in phone back claiming company policy . Reluctantly I kept the new account . Want to cancel the new extra account and get my I phonr 11 pro plus back

973-873-8045 Sprint customers team removed my international calling plan with out my permission nor sprint’s t/mobile notify me which I pay every month $15 now they charge me $23,000 Please look in this matter!!!!

I was with sprint since 1999 I recently left to go to TMOBILE in September. When I left I was told that I had a Zero balance after paying my last bill. I asked about transferring my watches and a sprint agent advised that it was no problem.

00 off and that we owed nothing else. On Dec 12 we just found out that we owe 600 plus dollars and now it's in collection after one month and that there isn't nothing they can do. After being with sprint since 1999 this isn't right at all.

We didn't get any help from and agent or the supervisor.

Worst service ever they don’t care if you’ve been a loyal customer they talk to u nasty on the phone my bill goes up every month.

I been with sprint nearly 9-10 years and this by far the worst service I ever had since I got with sprint. The service is awful ever since it joined t-mobile I’m ready to drop them and move on. I don’t understand why my app don’t work anymore amor why I can’t see my bill.

Whenever I try to go in the sprint app just freezes at the loading page in the beginning as you can see in the photo below

I have never had an account with ( account # ending in 2846) I went to purchase a phone through sprint for my daughter and ended up not making the final purchase. ( While in the store the sales woman opened the account and she should not have and I have been charged ever since for service that I have never once used.

As you can see, there was never once service/ texting ever used on the account , However I am expected to pay??? I now have a collections company calling me fore this and I will not pay this bill as I have never had services providied.

I have called Sprint Customer Service numerous times and spoke with representatives each time and explained the situation and each time they took the charge off the bill. I do not know why I keep getting charged. Please help to resolve this…

i got seven phones in march2022 since that day every month i have problem i have to call every month to straight my bill and this call is atleat one hour,today i called this man give me run around i was on the phone and long hold it was on the phone one hour thirty eight mintes it is sad after wastinghour and thirty eight mintes he didnt corect my bill and he told me my supervisor will call you in one hour no one called me, i am very un happy customer i wish i never have to deal with this and

every month they promised this is last call you made it will not happen again but it is going on nine months i wish i never get phone through this company nothing but lie every thime i called diffrent story very un happy customer if there is below 0 that is this company deserve,

The absolute worst company, PLUS T-MONILE, that I’ve ever dealt with. You are the Sorint Stepchildren…..T-Mobile tells you that!! It’s incredibly shameful what they do to old Sprint customers!!!

I am providing a written complaint with Sprint and T-Mobile Team. I am very disappointed with the services I received from Sprint/T-Mobile. At this my services have been suspended for non-payment and I spent my entire day on Friday attempting to speak with manager (since being told my case was escalated and one would call me back) as of 9:03 EST, no call has been received.

After being told at 0930 this morning that it would be 5:00PM EST to receive this call from a manager and no call has been received as yet. I would appreciate a call from a manager not an expert who is not able to do provide any assistance.

I am requesting a review of my bill on 17 Nov I was told by Minq that she would be reviewing account (after I made a payment) at no time during our conversation, was I informed my…

Upgraded to a Sprint family plan at TMobile store with a store employee calling sprint customer service. Since we could not transfer the service to Tmobile Magenta Max, they agreed to match the price of a sprint family plan for $140, received the bill for $214, called customer service and was told that the agent gave us the wrong price...

I have never! Well this is just the last 7 days. I had been out of work and called about extension s on my bill I had to do it twice . The last time I got one the agent told me it was approved.

And gave me a confirmation num. The next day one of 3 phones were cut off . when I called I ended up on the phone talking to 9 different agents and 2 supervisor s. Some of them blamed the computer.

The others said no it was because they use third parties . They also said they could not honor them. I don't have a clue what that means . Seems like if you call Sprint that's who you get .

when I went to tmobil and the guy working there called to tell Sprint I was paying and to cut back on service. He also made sure if I had to give him 20 in cash would that be ok so I did.

Once paid the same woman…

I've been with them a little over 5 yrs and they wanna charge you 10.00 cause you need to extend your billing due to death in family....come on....Sophia was horrible...I will be changing

I received a letter that I was behind on my bill 2 months so I contact them made arrangement to make to payment and asked for an extention she gave me until the 24th. 46 on Oct. 75. I called them the same day and explained what happened He checked my bill on he computer and saw I was talking about and told he would take care of it and my money would be in my bank account between 3 to 5 days I never received it.

I called an talk to a woman and explain to her the problem. I told her I was 73 years old and have sick and my husband an I only get get SS and a pension and are living paycheck to paycheck and need my money to pay our other bills and

I asked to speak to a supervisor and when the supervisor got on he said that she was working on it and they were going to expedite my money and I…

the worst service, and no tower function up in shingle springs, ca no care can do their follow up, until I finally got one assigned to my case and business account, an amazing support rep, Brian. so many years for bad service, no service and billing errors and mess ups took Brian the dedicated account rep months to untangle and now to have this agitation and rudeness is totally unacceptable, I had two failed porting and

the last few weeks, been in hospital two times and had to call today to find out that this was in fact not handled, because the porting took longer and it went into a new cycle, they wouldn't credit the remainder of the bill due to this bs. I can't accept this and I am flat out insulted by the behanvior of the sup.

Sandra that was unable to even read or understand the…

Sent my phone back to Sprint for a promotion of $800 and to switch to team mobile. They received my phone but haven’t sent me money and had to go back and forth between company’s to try to get money to no avail. Total rip-off.

It appears I’m out of $800 - no small change for the retired average person.

I mailed a Iphone to sprint for a promotion to buy new 13Pro IPone which you received. 00 back. You have my phone and I never received my $800 00. 00 and then don’t do it. My cell is 6129405543. 00. Sprint can’t be trusted.

And not Team mobile either.

I have had ongoing issues with Sprint for years. I will start in between. I went the Arundel Mills Mall Sprint in 2017. They told me there is a promotion for two phones and one Motorola free for a total of $150 per month taxes included.

I advised them that I didn’t want the free phone even if it was free. They told me I should keep it because it was free. The first month they billed me $240 plus dollars and a plan for the free phone.

I called customer service and they told me I should go back to the store. When I went to the store they told me to call customer service. This went on for two years snd I had to pay 249 plus.

I was advised I would own the phone after 18 months. When I tried to leave they told me I had to pay 189 each phone to own it.

Finally, it got to March 2021. TMobile…

I've talked to at least a dozen people over the past week or so, I'm trying to change back to sprint. Currently can only make 911 calls out, nobody seems to know what to do. 00 per month. I didn't agree to that.

For past 3 days I've asked to talk to a supervisor. That also is beyond their scope of expertise. Yesterday sat on phone for over an hour, today over half an hour... was told for half an hour I 3as being transferred to a supervisor It shouldn't take half an hour and 5 transfers to speak to a supervisor and being put on hold 5 times. I'm tired.

If could give no stars that would be my review. 2 months have been dealing with your customer service department (if you can call it that) over a warranty replacement for my phone. Only had phone for 1 month and it needed to be replaced and since your company has sent the first to wrong address, the second device made it to the correct address only to find out it was the wrong device.

Called them and was assured that the correct device would be shipped by a supervisor and low and behold, it's the wrong device AGAIN! Call back ck to let know what is happening and then I'm told that you are no longer stocking that device and the downgraded model that was shipped to me is what I'm supposed to accept. Absolutely NOT!!!

Customer service is not a thing with this company, as they promise call…

I live in a rural area 40 miles South of Las Vegas in Goodsprings,NV . I recently upgraded to S22 phone simply because of 5G compatibility issue.? This is what was recommended for me at the TMOBILE store of course, which additional cost was involed and even had to pay activation fees? WHY?

I had reliable signal with Sprint for years and now I make calls based on "IF" I have a signal or not. I frequently have "Emergency Calls Only" or service unavailabe, not registered to a network!!! mesage. Months ago, I received a new sim card for TMobile which upon installing it , I had no service so, I drove to the store (40 miles +40 miles home) where TMobile sim card was reinstalled and worked fine until, I tried to use it after returning home!!

Long story which, ended up with reinstallation and…

Chat disconnects me, sprint customer service lies and says a supervisor will call back, never any name or info and nobody calls. Every month my bill increases and they refuse to fix it. Returned a phone 4 months ago in perfect working condition, they are charging me full lease price, never contacted me about it, kept my phone and are giving me the run around.

The stores have the worst customer service ever!!! GO ANYWHERE ELSE BUT HERE!!!!!!

I sent the following email to T-Mobile/Sprint on June 29th requesting help with this issue. I got an automated reply stating they would get back to me regarding this within 2 days. I still have not heard anything back and I'm still getting text messages from Sprint that my account is past due. Please read the following original email:

My name is Victoria Blackburn. I am a Sprint customer and have been since 2013. My attempts to get an error in my billing statement via phone calls and chats have not been successful. On the phone calls as well as on the chats each time I have been told that I have no overdue amount, but my statement still shows an overdue amount of $93.74.

My phone number is 865-406-6131. My acct number is 184260041. On my last chat, I chatted with Mae on 6-25-22 who again…

Over charging

25 year customer with sprint. After merger told I had to get new phones. They offered free phones but not galaxy which I had. 97 a month per phone until paid. they are liars and place no value in their word or customers...

after 25 years really pissed the way I was treated

46 since October 2021. I have called Sprint 19 times about this. I have been told 10 times that the credit was approved, that I would receive a prepaid Debit card for the amount of the credit, that credit would be sent within 3-5 business days.

Every time I call I speak to representatives who barely speak English, who keep me on the phone for an hour, and refuse to transfer me to a supervisor. It’s been 6 months of hell dealing with Sprint. How do I get this resolved? Donna Norris 901-590-5708

Phone lost or stolen from granddaughter. She was behind in bill. I (as account holder) paid a collection agency over 460 dollars for past due service. I called sprint to cancel service. Several departments later was told account would be cancelled.

Two months later another collection agency with demand for over 380 dollars. I assumed this was the balance she owed on device. Never called sprint this time. Two weeks ago another collection agency asking 705 dollars. Called sprint several times. Was told acct.

was not cancelled as requested. Solution to not having my credit rating hit was to pay the money. Can I sue them in small claims court?

So how is it I called T-Mobile to open up account because I’m tired of boost mobile and I found out that there’s a count open and Sprint and my name so I’m questioning him about the situation and I’m accent how is it that sprint can let this happen to me two times one has committed open up account in my name twice and

Sprint okayed it now I’m calling to speak to the fraud department and I’m just getting a run around about the situation in which is making me very frustrated because it was so easy for someone to open. Account and you giving me a hard way to go with finding out about that account and it’s literally in my name I verify myself with my Social Security card and

my license ID so it’s not like sprint don’t know it’s me and also have a picture of me and you can’t get a license…

The worst phone company when it comes on ripping people off

I have been getting the run around to a new phone for the conversion to the G5 network. I tried to order a phone and couldn't, I was sent the wrong Simcard, I have been on the phone for over 3 hours, at a local store, 4 times offered a phone I didn't want, spent time waiting and repeating my situation. If I didn't need a phone I would give up this after this madness. What more can I do other than look for a new company. I have been a longtime customer. What more can I do? Can someone please help me? !!!!!!

William M. Day 231-736-4418 wmday14@comcast.net

This about sprint and tmobile. It has been over 24 hours since my husbands phone has worked. We haven't gotten any help. I actually am sitting in my car crying as I type this because of how frustrated and defeated I feel.

We have tried 3 new sim cards and we keep getting an error. 2 tmobile employees have looked at the phone saying it's not broken. We didn't get insurance on it because we paid good money for good covers. It's not broken.

It's a malfunction and everyone keeps telling us to try inserting the sim to reset the network. We have done that multiple times. We've been in 2 different stores, I've been told multiple times that we won't be helped because I'm "yelling at them".

Been told to contact insurance when I said we aren't paying for a phone we haven't broken. I cant tell you…

I order a Note 20 Ultra and they sent me what they wanted me to have, i call to tell them to send me a prepaid postage so I can send it back. 18 money, why would they do that and the bill is not due until 9/11/21 and today is 8/24/21.

I called to talk to the CEO Marcelo Claure and they just kept moving me around in the system why would the CEO let something like this happen. I would NEVER recommend Sprint/T Mobile to anyone. Why is it still going to take you 7 days to refund my money.

I think the CEO or someone from Corporate should call me before I call BBB. (734) 502-9667.

It doesn't stay charged. Calls and texts drop. Won't connect to internet anywhere but home. Most of all bill is HIGH. One phone paid off and one over year old. Sprint paid 126. T mobile 171. Why?