Sprint

The underhanded way that Sprint Flex Lease has quietly let my ability to buy out my IPhone 11 after making 18 payments is borderline criminal, and I’m not going to stand for that type of treatment/con job. This will become a lifelong obsession until I see pain inflicted on them for their unscrupulous tactics.

How the Attorney General has not taken this up has got to be another one of those legislative payoffs. The New York State Teachers Union will be MOST AWARE of this situation, LOUD AND CLEAR.

I purchased a bulk order of used and new electronic devices at a cash action and i contact your company because it has a service lock on tbe phone and i have called customer service alot i have provided the information i have and its new and never been actively put on any accounts and i still can't get a unlock code and i waz hung up on at least 4 times today alone

I have been trying to pay off my phone for 4 mouth’s now. They told me to go onto my sprint and select pay off bill . It would not let me… then all this runaround started .. so I called sprint the agent told me… oh I know what is going on you can’t pay off your phone until your contract is done … so I waited one more month went back in my sprint and it still would not let me payoff my phones!!!!

Call back again … got this shit from a agent .. well your contact has expired so the Delaware law Is you can’t pay off your phones . I JUST WANT TO PAY OFF MY PHONES HOW HARD IS THAT… can you hire people that knows how to do there job……..

We have spoken to multiple representatives since we left sprint in April and are still receiving bills. Everyone we have talked to has assured us there is no balance, our phones are paid off and to disregard. I literally just got another bill.

This company is completely incompetent and I’m tempted to sue for harassment. They keep sending emails stating we need to pay for phones that were paid off years ago.

please help long term customer can not get upgrade message that m iphone 5 will not work customer service not trained

I pay for a knew phone and I pay for insurance than my phone has a crack I had to pay $106.00. For get this a refurbished phone that’s bs as soon as I can I’m leaving sprint after 10 and some years

Name: Ronald Maurer Address: 20 Vale Ln Apt F Email: rmaurer08@yahoo.com Phone: 914-843-5596 City: Croton On Hudson State: New York Zip Code: 10520-1347

Country: USA What happened I purchased 2 phones and accessories over the phone from Sprint. When the items arrived there was a phone and charger missing.. They had already charged me $270.24 for taxes. When I saw the invoice said 'out of stock' explaining why I did not receive some items, I cancelled the order and returned everything to Sprint the next day. They refunded me $64 and owed me $204.24. Weeks went by and after literally hours on the phone they alleged they refunded the month to my Chase account. Not so. I( finally sent them my bank statement showing there was no refund form $204.24. I also filed a disputed. Chase did a charge…

I just spent 71 minutes on the phone with SPRINT customer service, asked for a supervisor ten times and never got one. Issue not resolved........absolutely APPALLING service, totally disgusted.

Sprint has added a virtual phone line on my account in September 2020 that I did not ask for and that I’ve been paying for without my knowledge and will not give me a refund or the full 280$ I paid for this line (that I did not ask for or sign a contract for) service reps told me they can only give me a 35$ credit this is FRAUD this is STEALING from customers how does a rep add things onto my account that I did not ask for ?

I’ve been a customer over 7 years this is very disrespectful this is a SCAM this is FRAUD

I did several attempts with Four consecutive calls to upgrade an IPhone. When we were almost closing the deal I got disconnected ( the operator Risia had my contact information) however she did not attempt to reach me. The second call with Jorgensen the same path we got disconnected almost at the same time as the 1st.

( I asked him at the beginning if we get disconnected Please call me back, you have my information) he didn’t. 3rd call Greg ( we got disconnected in less then 3 minutes). On The last call the 1st operator (Risia) answered, again almost closing the deal, she was not able to processing the payment ( according with my credit card company it was denied because she summit the wrong expiration date or CVV).

She stated that her system had to be restarted and have to hang up…

There is a long distance call on my bill which is not mine. I have called Sprint now five times. Each time I get on the phone with someone. They tell me it Hass to go to another department and we sit on the phone and wait.

They never reach the department and I believe they’re hoping I just eventually hang up. When I have to call during the workday because they’re not open after hours, I’m not usually able to wait more than 45 minutes or an hour.

When operator tried to offer me a $50 credit against $120 Long-distance charge that wasn’t mine. How is that even helpful? Now they restricted my phone despite the fact that I have disputed this and paid the amount it does not include this call.

I am so totally done with this nonsense. Every time I get someone overseas and every time I have to…

n my hands by 6pm so I can make it up to this little boy....and 6 hours later your 'bots' just keep saying the same thing..."we can't help you sir".

The only other company I have had a relationship with for this long with is USAA. Now they stand alone.

I am so upset, I am writing everyone I can at sprint to let you know how bad this experience was for me. And I will forever be vocal about getting people to forget about Sprint (or tmobile or whatever you are) and go with ANYONE ELSE!!!!

Thanks for nothing!

Signed - a 20+ year, pissed off, FORMER customer!

P.S. I don't expect a response. no one over there seems to care.

P.P.S. - All you knuckleheads had to do was look at my account and do some basic figuring if not letting me have another watch on my account was worth giving up the…

My bill went from $150.00 to $200.00 to $230.00 now over $300.00 for only two lines with both phones paid off. Now with coronavirus going on Im expected to pay my bill in the store when I cant go out.

First of I would like to say to anyone who is reading this that I hope you and your family are healthy and doing well during this worldwide crisis. I know we are all going through some very difficult times and our stress levels maybe higher than usual.

Today my stress level has been through the roof! As most of you probably are right now, I have had to start looking for changes to make to ensure my family is financially comfortable during these hard times and decided to go through my bank statement and activity.

86 and realized I have been charged this amount every month for the past 5 months. Now this came fo me as a surprise because I cancelled both of my lines with Spring Oct 12, 2019 when I decided to switch to another carrier.

At 11:30am this morning I called the customer service…

please help me.. My confirmation code: ELJCQB. I requested full refund due to the COVID 19 Pandemic. I received an e mail stating your company Spirit has issued me a credit. I don't want a credit!! I want full refund to my credit card account listed in the records.

I have called customer service at lease 10 times. They told me they cannot help me. I sent 4 emails to your email staff. Please help me. com

My son who is in the Air Force in Seattle, WA is on my plan and has an Apple 19 phone. I had assumed that when his phone payment went from $20 to $41 he had arranged to purchase the phone.

I spoke to a manager in Toronto last Saturday and he offered me an $80 credit toward the phone. I told him I did not want $80, but a full credit for the month to month lease payments for the phone.

He said he could not do that and when I asked to speak to his supervisor, I was told there was no one else that could help me. After speaking to my son, he decided to simply upgrade to an Apple 11 to resolve this issue.

We have tried twice and have not been successful. Again, I am in Grandview,MO and my son is in Seattle,WA. I have added him as an authorized user, but it appears that something that your…

My wife and I leased two S9+'s in March 2018. 00 credit on the other for 18 months. Then in Sep 2019 my bill went up because my credit stopped. I had been notified by Sprint that was eligible for an upgrade.

I did not want to upgrade because I would have to turn my phone in. I continued to pay on both phones for 6 months. When I went to upgrade today 3/6/20 i was told I had to pay $160 to pay off my phone.

00 a month for 6 months. I was told I was suppose to contact Sprint if I wanted to continue and buy my phone. 00 on both phones. According to my flex agreement at the end I can pay $228 to own my phone or $456 for both. 00.

SO WHAT ARE THE OTHER PAYMENTS FOR!!!!! I paid for my phones. I just did not notify SPRINT. i HAVE BEEN A CUSTOMER FOR A LONG TIME WITH A 2 YEAR BREAK TO GO TO…

II'd like to report Haisley , Emily and Winda P on chat. They will not end chat so I can get a copy emailed to me. All three need to be fired ASAP for the way they treat a disabled person !!!

My calls are being dropped for absolutely no reason.Unable to get service and sending texts messages is absolutely ridiculously SLOW!Have only been with Sprint for one month!!

When I walk into a cell phone store either Sprint, Verizon or AT&T, one of the first thing I see is how the staff are dressed. I was at a Sprint store on 69th Street in Upper Darby PA on Friday around 5:15 pm and noticed that one employee (Malik Osborne) was dressed very casually with a black hoodie covering his head and black denim jeans sagging with red underwear exposed. This is a negative and very unprofessional appearance.

My recommendation would be to set clear expectations of what type of service you want your customers to receive, what experience you want them to have while in your stores and what impression you want them to leave with.

Contact me at the email above if you need more details.

Your service attendant/employee don’t know what she’s doing very rude blew me off and I’m a veteran and she basically wasted the rest of the time the store was open shush me out this door without a working phone try to save my phone number didn’t exist what it does is to try to say there’s different kinds of sprint whenever Sprint is Sprint I thought but mine is K Sprint whatever the differences between Sprint factors didn’t like how I was treated have no service and said that they could buy myself own and sell me another one and

then basically didn’t even try to do that just continue to fuck with the phone or isCompatible and I said I needed a phone before I left it’s a business phone and I lose business and money and I feel that I should get something in return for her rudeness this was…

I understand customer service has a job to do but when a CUSTOMER ASK 3 to 4 TIMES TO SPEAK TO A SUPERVISOR and NEVER did upset me. I had to hang up on her because she would NOT transfer me to a supervisor AT ALL...

I do t know what your protocol is at this million dollar company but today you did not provide excellent service with me today ...... the time of this call was 11:10am. The number one thing you MUST REMEMBER DO WHAT THE CUSTOMER ASK.

I then called back and spoke to a MAU which I’m not sure if she was a supervisor but she took care of the issue I had which was to extend my payment a week later. I don’t know how one agent CANT BUT YOU CALL AND ANOTHER ONE DOES IT ....

I would like a call back on this matter ..... Donetta Simmons 619-962-5424. I would like to talk to a manger…

My bill is never consistent. I am on an unlimited plan and my bill fluctuates 50$ Or more every month. I was told it was due to taxes charges based on my usage. If I am on an unlimited plan my bill should be consistent!

I pay on time with auto pay and yet still do not have consistent monthly amounts. There are also hidden charges from one service contract to another.

I wanted to change my payment arrangement because I already paid the past due bill. Spoke to (Johnathan)supervisor that wouldn't give his last name to let them know I no longer have a past due and only owe the bill for January 17, 2020.

He threatened to have my service interrupted if I didn't pay the January 17th bill now or keep payment arrangement. Why would I keep payment arrangement for $440 when I only owe $294. Been with Sprint almost 20 years and never had my service interrupted.

Finally I will be moving my business to another carrier. Can't deal with the rude, unprofessional customer service reps.

20, 2020. I needed help with transferring my Sprint service from one phone to another phone I bought. Instead of offering me help with this process, an employee gave an (877) customer service number and told me to call for help.

I explained that I had gotten help at this location and the Springfield location before. " This encounter was very dishearting to me considering it was approx. 28 degrees and windy outside. Fortunately, the (877) Sprint customer service rep. helped me with the transfer.

She said to me "I do not understand why the store employees are…

We just got new phones on Dec 8th 2019 and the Samsung A50 are the worst phones we've ever had, and sprint will not help us to get a different phone. I have called customers service and been to 3 different stores with no help at all.

I tried to take the phones back 28 days after I bought them and the Troy Mo 63379 store would not honor the 30 window to return phones. We had LG G6 phones before and they worked fine in our area, I've talk to teck people at several stores and the said these A50 phones are a cheaper made phone compared to the 750 dollars phones like the Samsung 10s, but

I still got no answers to help!!! Customer service just gives me the runaround with no answers??? this sucks!!! I have been a customer of sprint for 5 years, that is going to change!!!

I am so disgusted and disappointed by the way I have been treated by sprint at their store , customer service including their supervisors, I am so frusterated and have lost so much time and money because of their incompetent workers, When I tried to explain to them their mistake their answer is that they don't compensate for loss of time. I am going to have to have a judge decide and I am 100% sure that no judge will

I am trying to turn my leases phone in and terminate the line. I went to the sprint store in Dartmouth mall, he told me he can not do it there have to go to the store on mount pleasant at in New Bedford.

So I drive over to that store the sprint representative came out of back room did not seem like she wanted to be helpful at all. I tell her what I am trying to do. She keeps interrupting me waving her hand saying no no no we can’t help you.

Very rude and did not seem to have any customer skills at all. I finally lost it and said how many stores to I have to be sent to??? I am seriously considering changing my carrier If this is how your company allows people to be treated.

My wife signed us up for this pitiful wireless service and it has been nothing but a nightmare. The idiot's can't even straighten out our monthly bill. We should be able to drop this service because they violated the deal.

They were supposed to pay off our phones through our other carrier and send us 2 gift cards for signing up for their service. Please don't get service through this company, you will really regret it. This company sucks stay away from them, they are all idiot's.

U get NO Stars for treating me a customer for 7+ years like TRASH!!For $22 UR STORE AND 1-800 CUSTOMER SERVICE(A JOKE) will lose a loyal customer for Sprint’s mistake of sending a return kit to the wrong address since October 31st 2019 Well I guess this company would prefer to lose a Customer and ALL THE SERVICE OF 5Lines because of SPRINTS MISTAKE!!Clap ur hands Sprint GOOD JOB!!!

Horrible customer services. They will tell you anything on the phone. Make sure you do the chat so you have documentation on what they have promised you. Even with the documentation it is very hard to make them do what they promised.

I'm definitely switching as soon as my contract is up.

is well over $300 a month. 3XL, had insurance on it, and after 5 months I broke my screen. them the high priced insurance monthly, and then will not cover the repair. Sprint is a scam!! What good does it due to have insurance when its no good when it comes to a claim? self.

I've been with out a phone for a month, I have health problems, and we dont know what to do. Any Advise on resolving this would be greatly appreciated. Thanks! Pam

I bought my husband an Ipad for Christmas from a sprint store in Las Vegas, NV. 00 extra a month for the payments. I talked to the manager Rupert, he told me to take the Ipad back to the store if i wasn't happy with the extra charge.

I will never get a phone line through your company after i was on hold for 1 hour waiting to talk to a manager that didn't care to lose a customer. I was told i have to have your service for a year with the Ipad purchase, I can't wait to cancel the service with your company.

I think your company is a scam, your employees need to give the customer the correct information when we purchase items with you. I will never get a phone or any other items with your company. YOU HAVE A BIG SCAM GOING :(

Got new phones!!! Rep gave us FREE gifts... FREE!!!! Now I’m stuck with paying over $200 a month while they process a credit.... I want nothing to do with Sprint!!!! I WILL GET A LAWYER if this isn’t taken care of.....

Went to my local Sprint Store on Howe ave in Sacramento ca and was promised one price for a new phone and I pad lease and of course when my monthly bill came and I had a chance to review it I found I was being charged much more then I was promised and when I complained I was just laughed at and told that I could not have any resolution that looked like what i was promised and

it was past my return date so I would be charged a huge amount if I cancelled and I still would not own the equipment ??? it was simply a bait and switch Scam and now I'm left holding the bill ???

I tried to ask a question about my upgrade and was talked to very rude. I told CSR I'm done and hanging up. He called me back 2 times scolding me and questioning me why I don't like him which I stated I am hanging up do not call me again. He did. So over Sprint.

Ive been customer for 15 yrs+ unacceptable.

I had a house fire and lost everything. I called because me and my family had just got new phones and had to return the old ones. It took a while to return them because we had to find them.

I did send them back and gave sprint my tracking information. They then starting continuing bothering me about a payment even though I had sent the phones in already. They turned my phone off for the holidays even when I told them I needed it to work to pay my bills.

They suggested that I get a prepaid phone until I could pay the balance. I have been a customer for over 9 years and this is the way I get treated. Me and my kids are staying in a motel and sprint cant cut us any slack. Thank you sprint

00 a month I was credited for about a month or 2, decided it was done no need to inspect my bill, looked at my bill 2019, yhem bastards been charging me. I called spoke to a rep 11/16/2019 Clair says she will make sure it's done, NOTHING CALL back cursing and angry 11/20/19 FINALLY got number removed but they refuse to credit my account.

Saying I should check my bill, sprint should do what the customer request, bot STEAL FROM THE CUSTOMERS

I asked for a one day extension because I made him arrangements for him to pay 311 and they refused to do it my grandson is helping me pay my bill this month and he got off work late so his check won’t clear until tomorrow my daughter usually pays the bill but She just went back to work a couple of weeks ago so

between work and getting off of workers comp and getting paid once a month she hasn’t gotten a full check yet and my grandson is going to pay the 311 like I said before and I needed was a one day extension and of course they were very nasty I haven’t had a problem whispering like there’s been about four years I’ve been doing really good Sprint’s been awesome until today like I said if it wasn’t for the fact that my daughter is just getting back to work and

hasn’t gotten a full…

I don't even want to give 1 star because Sprint is such a bad company. No wonder they have to merge. Hopefully T-Mobile will take over their management because their management is in the trash can. Sprint has to be the worst phone service and customer service in the country.

they have terrible coverage and the sales and customer service reps are clueless. The instore rep I contacted for help in Flint Michigan was one of the rudest people I have ever dealt with. I purchased a phone two months ago and in the three day allowed grace period took it back and I have all the paperwork for deactivation and the phone return and yet sprint keeps billing me and everyone keeps putting the blame on everyone else.

I have called two stores and been on with reps who can't speak or understand English so…

I hate the way customers are required to make an appt. for everything. Was better when you could walk up to a counter & ask a question or buy a cord.

Wanted to upgrade from an IPhone 6S to an 8... I was given a person named Saveon, he certainly gave me the impression he was doing me a favor throughout the visit. I said I wanted to trade in MY IPhone 6S for an 8 and what would it cost out of pocket.

He spent some time clicking away on the screen and told me under $40. I asked again, “it’s $40 to upgrade - no other fees”? He nodded and I asked “no additional monthly fees”? I asked for his business card (he scratched out someone else’s name and added his) and I wrote that information on the card and told him I would be back with my wife and get two phones.

You know where this is going - I ordered $100 worth of wireless charging equipment and went to the store to upgrade. The people who helped me had no idea what he was talking about and…

Sprints customer service is horrible they don’t help you at all and don’t try to I spoke to a nick supposedly his id number is 1884653938.... Very rude and not helpful at all I am having issues with my payment I made in cash in the sprint store not reflecting on my account I have the confirmation number and

I received an email from sprint giving me my receipt for my payment but it’s not reflected on my balance this guy just kept saying sorry about that and had no solution didn’t even want the confirmation or bother to look In the system a complete waste of time trying to contact sprint

per several conversation ending with being hung up on and instore visit about my bill no result was achieved i am being extort 275 per mo for 1 phone and 1 tablet i said i want serviced stopped and it was not and although i have no serviced they still billing

Since no 0 stars guess they get 1 star. I was told a price from Tony in morning, and then drive to store only to be told they will not honor it. Called in and spent over 2 hours being pushed around from one rep to another.

Alex was so sweet but unable to help. Ashley no so much so they loss my business thought they obviously don’t care. They burned me the last time I upgraded a phone and took over $200 for the signed me up for insurance I did not free to and called numerous times to cancel said next cycle and never gave me my money back and oh no notes in the system.

Great deals but like a used car lot, get in writing or tape your calls.

I have to say the worst phone carrier i have ever had. c. guess we will let the courts decide being that my college degree achieved after serving these United Statea OF America was in Criminal Justice Ido believe I do have a little insight on the topic.

So I decided to go from t mobile to Sprint I walk in to a store in port Jefferson and got the buy one get one free iPhone everything went threw fine I out 100$ down as they ask for now they ran my credit with I hate to do I said fine they said my phones will be here in 3 to 5 busness days / phones never came they said do to the fact of a serious back order now it's a month later they ran my credit and

I still have no phones now I called customer service and there asking for a 500 dollar down payment unbelievable im a military dad just try to get two I phones for my daughters as a gift please help thank you

for two months I've had poor service every call I get drops I have no internet when I leave my house I can't use the phone at all unless I connect to hotspots all over town you only come back home I have to login to Xfinity my home network in order to use Sprint phone they sent me a magic box it's been stuck on the same screen for a month now I've sent emails I've chatted I've been told time and

time and get everything fixed it hasn't yet I asked for a new phone nothing yet I constantly have to speak to brand new agents tell my story over and over again and they sound like Daryl repeating the same exact thing this is a hold I've lost business I haven't asked for much I recently went blind so I depended on my phone at least they could have did was replaced it

Sprint is literally the biggest crooks in the worst customer service in the entire world! So if I call ahead to make an appointment to avoid waiting in the store for an hour, shouldn’t that appointment be honored? I’m just not understanding the point of making a reservation?

If someone walks in at the same time as your appointment, they are taken care of first. I am contacting Verizon To buy out my services because I’ve been with sprint for 10 years and have received displays good bowto buy out my services because I’ve been with sprint for 10 years and

have receive The most rude disrespectful despicable shit for customer service I’ve ever gotten in my entire life. But it continues and it will never stop because these cocksuckers are allowed to do whatever they want, even at the corporate…

I recently did an upgrade online, only to find out when trying to download the apps to transfer my media from one phone to the other, they weren't working. Fast forward, i went to a local store and they tried to charge me $30 to switch my media (pics, contacts) over, i said no so they suggested i go to a corporate store and they would help me plus send the phone back for me.

Once i did that, and i paid the normal billing amount i have EVERY month... i now find over $200 worth of charges still on the account. I do the online chat, they tell me after 45 minutes that they can't help me and i would need to call Sprint directly.

Ok fine, now on the phone with their customer service dept, they tell me its because the adjustments haven't fallen off from returning the other phone. BUT... now…