Sprint

for two months I've had poor service every call I get drops I have no internet when I leave my house I can't use the phone at all unless I connect to hotspots all over town you only come back home I have to login to Xfinity my home network in order to use Sprint phone they sent me a magic box it's been stuck on the same screen for a month now I've sent emails I've chatted I've been told time and

time and get everything fixed it hasn't yet I asked for a new phone nothing yet I constantly have to speak to brand new agents tell my story over and over again and they sound like Daryl repeating the same exact thing this is a hold I've lost business I haven't asked for much I recently went blind so I depended on my phone at least they could have did was replaced it

Sprint is literally the biggest crooks in the worst customer service in the entire world! So if I call ahead to make an appointment to avoid waiting in the store for an hour, shouldn’t that appointment be honored? I’m just not understanding the point of making a reservation?

If someone walks in at the same time as your appointment, they are taken care of first. I am contacting Verizon To buy out my services because I’ve been with sprint for 10 years and have received displays good bowto buy out my services because I’ve been with sprint for 10 years and

have receive The most rude disrespectful despicable shit for customer service I’ve ever gotten in my entire life. But it continues and it will never stop because these cocksuckers are allowed to do whatever they want, even at the corporate…

I recently did an upgrade online, only to find out when trying to download the apps to transfer my media from one phone to the other, they weren't working. Fast forward, i went to a local store and they tried to charge me $30 to switch my media (pics, contacts) over, i said no so they suggested i go to a corporate store and they would help me plus send the phone back for me.

Once i did that, and i paid the normal billing amount i have EVERY month... i now find over $200 worth of charges still on the account. I do the online chat, they tell me after 45 minutes that they can't help me and i would need to call Sprint directly.

Ok fine, now on the phone with their customer service dept, they tell me its because the adjustments haven't fallen off from returning the other phone. BUT... now…

I’ve been calling all day and week. I was told I had made one payment knowing I made about 3. Look on statements and showing there were payments made. One payment isn’t showing on sprints end. When they took the money.

Went thru 7 different reps 5 hung up on me. Now I’m being told I have a past due pay it or service will be suspended. Reps are rude. I got the feeling some reps were taking money. With some questions they asked.

I would like to now where my money went. My bank isn’t allowing sprint to take anymore money out on top of that I had to get new cards.

So I asked to speak to management and he came on with an attitude and said to me what part of the information of the 30 day return policy do I not understand.

I need to get out of my contract (lease agreement) and sprint is trying to charge me thousands of dollars. The reason I need out is I have no service at my house, they sent me a magic box and that does not work at all just says poor connection and I have talked to tech support.

When I went into the sprint store the tech told me to look for a company that will buy out the contract. Not very happy with sprint. Very unprofessional.

As requested by Sprint Corporate, I am posting this madness with the hope and expectation that someone looks into Account No. 965075860 for $561.18. I have had an ongoing issue since August with your Preferred Retailer Sprint Store at Pembroke Lakes Mall, here in Florida.

Back in August of this year, my wife entered the store. There, she was cajoled into accepting an upgrade from an iPhone 10 to iPhone 11. I was not with her at the time. The sales lady ordered the phone from corporate. My wife never signed for, nor requested the upgrade.

Once I learned of the undesired change, I called the store and canceled the upgrade. The sales lady was angry and upset at her loss of commissions. She stated that cancelation is not permitted. I asked, how can any entity force me to accept a product not…

The policies in place for delinquent accounts and retaining clients is horrendous. Because an account is late, lother lines of communication are turned off. How about getting in bound calls only and somewhat being civilly your customers. I am pla ning on leaving this company for good.

The practices and treatment of your customers are inco moderate and inhumane e. The prior policies were better. I will let all my friends and family know not to use this company. I am sending a formal complaint to corporate in Hope's that they may place better policies. Signed, A dissatisfied customer

I been with you guys for 15 years and Never been late with a payment. Tried to upgrade a phone on my account it's been two weeks and still dont have the phone. Try to pick up at store and ask would they horor the promotion they have like if I ordered it with them, they refused saying they would place the order.

Along with that sprint locked my account the first time saying fraudulent activities the after settling that to let them know it's me they send OUT the phone without asking for a signature upon delivery and what happens UPS steals the package!! This is just ridiculous that I have to be going through such nonsense after being a LOYAL CUSTOMER for 15 years.

Like my mo ey is no good. I decided to move to another company that has not merge with sprint I'm totally done.

I received my new phone and transferred everything on it. I deactivated the old phone before activating my new one. I couldn’t receive my code that was text to me and it told me to visit my nearest sprint store.

That store is in Burleson, 1351 Wilshire Blvd Ste 108 Wilshire Crossing. When I first got there and explained to the girl what I did on (11/22/19) she told me I needed to call customer care. I told her I just needed my phone activated and it told me to come to the store that they couldn’t do that on line.

Then she started looking up my account and said she couldn’t find me so I pulled up my account on my daughters sprint app and then miraculously she found me. She needed my pets name which I gave her and she told me it wasn’t the correct name.

Then she called her GM and they…

Can someone call me back? My issue is too much to type. Charma Taylor #859 684 4190. Thank u

My complaint is relation to in-store customer service. The Sprint store in the South Mall in Allentown PA is horrible on a good day. This was not my first bad experience there, just the worst one so far. Took my daughter there today to upgrade her phone from a 6S to an 11 (64G).

Sales girl mumbles and makes no eye contact. She has no idea that we have trade in value for our 6S. She tells us we have to buy he insurance at the time of purchase or we can't ever get it for that phone again. Pretty sure that's wrong.

She talks with her fingers in her mouth. She is more worried about having my daughter pick a new case. Doesn't begin the process of actually transferring the phone for like 20 min. In fairness she did make sure all my daughters stuff was backed up to the cloud.

But never tells…

On August 22,2019, I went to your Pulaski Highway store to close my account and paid for the balance amount of my phone so I can own it because I am leaving the country.My account was closed effective August 30,2019.I am wondering why I am still receiving an email about unpaid accounts.Can you please check on this?I can't call because overseas calls are very expensive here in the Philippines.

Attached herewith is my e-receipt.Thank you.

Gemma

Krystal Wolfe

I have been a customer for almost a year now, besides the TERRIBLE service, every where I go, I get terrible customer service on line and in store. I tired to pay off my device on line, they took the money alright, not telling me on top of the pay off price there is a $35 dollar fee, and they didn't even put it on the pay off they put it on my bill!! Which was not due for a nearly a week. Then as my bill is not due till the 14th of November, they start posting on my account page on the Sprint website that my bill is past due!! My bill has NEVER been past due, EVER!!! They then require 3 more payments to update my bill, So on Saturday morning I go into the store, for help with resolving my billing issue and some tech support for the crappy service I get from them, instead of…

25 a month which was a complete lie now they’ve been charging me $235 each month and I’ve done my chat with agents no help they are basically stealing with who ever has that deal which is there cheapest one it’s completely bull there nothing but money hungry I’ve never been this customer no one is trying to give me any solution I would like to stay but they don’t care I have to take off insurance to have decent bill complete bull I’ve spent $1,604 in the 5months and

I’m stuck in a 18month contract and the only way to get out is if I pay over $1,300 to get out of the contract so they want me to spend almost 3,000 not to deal with them absolutely sad lie worst online contact worst phone communication never had a problem till now won’t credit me or nothing wont refund me or nothing I could…

Terrible experience since we joined sprint March of this year. S10 not compatible with Sprint carrier, called Sprint a million times to address the issue, each time had horrible customer service and was on the phone at least an hour each time.

Tried every fix you can think of and our phones still aren't working properly, now they are saying we have to pay another 4 months to get an upgrade when all we want is a phone other than the S10 since we already went through 3 S10 phones and still experiencing same issue.

So over customer service, today I spoke with Jeffrey (supervisor) and he said his manager Chris would call me back shortly and I never received a call. The worst experience I ever had with a carrier, going to go back to AT&T!

Y’all store in Peoria, Arizona on Bell Road is the worst it would take more than 100 words to explain what but the end result was they talked my handicapped daughter into buying a two for one phone deal and when she tried to take them back they would not accept them and in order for me to rectify this problem I have to pay 400.46 for their mistake I have reached out to sprint several times without results except to pay my number is 3107367899 please have some contact me ASAP

I went into the Sprint store on August 13th 2019 for the 5th time trying to resolve my issues with my I-phone. I have reported many times about my phone over heating and shutting off and my service and WIFI continues to turn on and off.

00/ month so I decided to make the purchase with the new Samsung. I should of walked out the employee took 3 hours trying to figure out how to hook up my phone and bill me. I new something wasn't right.

After I left Sprint I tried using my new phone and it stopped working. I called up to the Sprint store to report the new phone and the employee told me there was a recall on the A-50's. I told them that I would like to return the phone and they said I would have to wait until the guy was in who signed me up.

He was out of the office all week. I finally…

11-4-19 I spoke to Lester at 1877-3656413 who is a resolution supervisor at 6:25pm. I am extremely appalled by the abusive demeaning manner that I was treated by him. I was trying to explain the situation and he yelled over me so he wouldn’t listen to anything information that I was trying to tell him so I can get the help I needed.

I asked him several times to please get me to a manager and he refused. I have NEVER BEEN treated so harshly by any company before. I had to call back but it was too late to get the assistance I needed.

He upset my husband also. I hope you can train your employees to speak to customers respectfully with courtesy.

I find the service poor for the pricing. My data is slow or at times I am unable to access completely within my area. I need constant Wifi on decent service I feel like its 1G or 2G service. I can't make decent payment arrangements.

I want to know when will I have decent service and a two month credit to my account.

hello my name is lionell Dotson I 'am a totally disabled vet, who walked into the sprint store on skibo rd here in Fayetteville NC. On11/1/2019 @12:15pm I spoke I proceeded to look @ the iphone11 because I was interested in purchasing one and also bringing my son in to look @1 but I got a uneasy feeling about the store employee, named candace s.

who serviced a woman named bobby carter the person named candace S. kept looking @ me as if I was poor I'M black she is black as well . that discouraged me to want to purchase a phone from sprint at all I served my country and that is the thanks I get I've done what most Americans don't have the heart to do so

now I' am highly offended, I am willing to take my story to the news ,and to the better business bureau . so please tell me how you would…

I cancelled my service with you because your service was AWFUL!!! No one in my account could ever get in touch with anyone. We tried your service for 2 months, and we just could not handle it anymore!! In an emergency we would be dead!

I called to cancel, and was told I would be charged $450 a line, which in fact is a lie! This is straight from your website... “If you've entered into a one- or two-year contract and choose to terminate or cancel your service before your contract ends, you will be charged an early termination fee of up to up to $350/line for Advanced Devices & up to $200/line for all other devices.” But in fact, I am being told I owe over $2000 if I do not return the phones!!! I had your AWFUL service for 2 months!!! Owing $2000 is INSANE!!!! Your customer service is AWFUL…

Everyone I spoke to in Europe for Sprint were RUDE. What has happened to Sprint??? The customer service is at an all time low. Every person I spoke to outside the USA were all male and extremely Rude to me as I I am shocked.

I have always had Sprint. Please correct the path Sprint is headed down. Sincerely, Betty L. Barnes, D. Ph. 2914 East Jefferson Pike Lascassas, TN 37085 615 414 5377

Taken money out of my account with out permission that stealing I call to complain got nothing this company is stealing from people and I didn't no help on trying to get my money put back in my account. I help my daughter pay a bill and now the taken every payment out of my account with out my permission. That's stealing sorry ass company.. I want my money backOctober 27, 2019 Account Name Ledger Balance Available Balance DDA 3791 $2.87 -$197.13

DDA 3791 Ledger Balance: $2.87 Available Balance: -$197.13 Transaction History NO TRANSACTIONS WERE PROCESSED FOR THIS ACCOUNT LAST NIGHT. Pending Transactions Date Transaction Type Description Amount 10/27/2019 PRE-AUTH - SPRINT *WIRELESS 800-639-6111 KSUS -$200.00 Available

Called because my service is being interrupted. Had called before to set payment arrangement but the person I talked to didn’t write notes of the conversation. Called back this morning and talked to a supervisor ( Ray i1861190429) was very rude.

Every time I got ready to talk he would start talking. Ask if sprint valued me as a customer because I’ve been one for 2 years. His response was ma’am we have customers that’s been with us 10,11,15 years. Felt very offended.

These are the type of supervisors that make your customers leave owing you money. Maybe he needs some more training or a vacation.

1 star is being generous. I made a 3pm appt. They said I did not. I e waited an hour and half with no end in sight. They are charging 240 a month for crap. They lie They suck at customer service

I called customer service and tried to get some information about my account but the customer service representative left me hanging on the line for 10 minutes and then hung up. Assholes

The amount charged was not the amount quoted. I was told I could get out of contract for 24 dollars. As I was being charged a dollar a month. I paid the 50 you said I would owe and you cut me off during a emergency.

Because of the delay in getting help water went through my floor to basement ceiling. I could not call for help

Drop call every five min. False advertisement. When we sign up our paid phones which was in good shape six and a 6S iPhone apples. We were told that we needed to buy new phones of course we brought these phones and they have been terrible from the beginning dropping calls freezing up the screen We have called many of times to try to straighten up this phone issues unsuccessful, it’s going on three weeks or more.

Also was told there were no contract now they telling us we have Pay to turn in these phones so where did iPhone go? Every time we call there’s something new given us a number to put in ourselves to update.

We like to have our phones back and to get out of this so call contract that we never sign into. 4072561082

I have not been able to open several websites for over three weeks. I have called support at least five times. I was given a ticket and told I would be contacted within 72 hours. I still have not been contacted.

When trying to open up Mysprint I cannot open the despite three calls to Apple and following their instructions. I cannot open PDF files, especially important ones.

I am beyond frustrated with Sprint and are almost at the tipping point of leaving for another carrier. I been with SPRINT for almost 20 years. You would think I would more appreciated as a loyal customer…It started yesterday when I tried to upgrade 3 phones.

The amount of time it took to upgrade these devices was unbelievable. I was on the phone with Sprint sales department for a total of 2 hours. Apparently they didn’t know what promotion I was speaking about. I was transferred 4 times, and not counting the time after I signed the E-file contract.

So the next day, I realized I made a mistake with my upgrade, I place an order for the wrong phones, I didn’t realize I-phone 11 pro was the smallest phone. I’m 50 years old, and I in need a bigger phone, so I called back to change my order to…

Been a sprint customer for 15 years tried to up grade. Been Lied to been placed on whole been hung up on Worst service I have ever had been Treated awful please before you try sprint contact me I will share the treatment I have gotten from their reps 859-248-6349.

Verizon looks a whole lot better to me that why I will be switching my loyalty of 15 years is worth nothing to sprint. When did it change?

For the past 2 and a half years Sprint has cheated me on my employee discount. When I’ve asked for my discount, Sprint told me that my plan is already discounted. It has been 2 weeks since I have not had internet on my phone.

Sprint keeps telling 4 towers are down by me. My 8+ was working except for the search finder that was not working. I’ve Sprint and technical support told me to go to a Sprint store. I took the phone to a Sprint store.

A young lady did a configuration on the phone. The phone is turn on but my screen has frozen. I have not been able to trace the pattern to login. 9 years with Sprint. I have been paying over 300 dollars for 4 lines. Sprint stop robbing consumers. Fix your towers.

Stop overcharging hard working single woman like me

00. Before I brought the phone I chatted with a rep and was advised my plan would not changed etc.. 00 plan.. i was on the chat again with sprint for 2 hours. 1 hour getting the rep to see where the increase was.

They could do nothing for me because the plan I have no longer available. Ok but how is that my problem. It was existing before I brought a new phone. The rep offer me a discount if I go on auto pay.

again why should I . It was not error. The rep again. Tried to offer me a movie channel and go on auto pay! I have large tv's in my house for movies. THEN A supervisor comes on and offer to return the activation fee..

that does nothing for my monthly bill. I am calling today to see what the return is and cancel the 4 lines I have. I Can get a iphone from another store. Loyalty to…

I signed up for a sprint on Oct 2nd. My journey begins in best buy, being sold too, and then ends with me doing most of the work. Read on for the gory details.

My journey begins buying a fan for my apt and then being sold on a new carrier plan with great cost entry and 5g service.

1.) BESTBUY Salesperson at BEST BUY who guaranteed they had 5G. I said my phone is apple is it possible to get 5g on this. Yes, we have 5g for that. Whoa, that sounds great, and whats the cost 25.00 bucks a month. Cool how long will this take 5-7 minutes tops. Cut too 2 hours later, I get to the last part to sign up, and they say wait im sorry, we can't sign you up; you have to call sprint customer care. Should have known then smh.

2.)1 GREAT CALL I get home and call sprint, where I have the best interaction,…

I did not give permission to charge my debit/ credit card at 110 dollars all i agreed on was to pay for my sprint drive deductable / submission fee of like 9 to 10 dollars. My first sprint drive was stolen so i was trying to get a replacement.

So to sum this all up one hundred and ten dollars was charged on my card plus i got hit with over draft fees due to i did not have enough on my card to cover that so now it is more than 110 that was hit on my card behind this mistake.

com or 8053665376 thank you and God bless

Customer service not available to resolving another incorrect bill. I haven't received the same bill since I switched phones in February 2019, when I go into a Sprint office I am always told, the Manager has to handle the bill dispute.

However, the Manager is never on site for the bill to be resolved. How I miss Cricket......

I was suppose to receive an upgrade promotion for one of my phone lines and it has been a disaster, I have so many ref # for this issue, I have chatted on line so many times and everyone says it will get taken care of and it doesn't. I have spent many of hours on the phone and I cant do it any more.

I have 3 lines on my account due for upgrades but I'm not going through this again, I have talked with some really nice people all promising me it would be resolved. This started in July and it is now October.

I think when you are this dissatisfied you should be free of any commitment and free to go to another carrier.

My husband was treated very poorly by the staff at the Sprint store in Flat Rock, Michigan today. We have been loyal Sprint customer's for years. That is about to change. We all vote with our money and where we spend it.

I choose to no longer spend my money with Sprint. I will be moving to a company that offers better customer service. Sincerely, Wendy Cottone

Your agents are rude and unhelpful... i spoke with Alan and Niyonika who told me “you can return the device if you do not like it” i have a past due balance of $167 and was treated like A piece of garbage not a longtime loyal customer...

and all I asked was a 3 day extension... wow Bad Business

Dealing with Sprint on billing issues. Spent 3 hours on the phone 3 times and all I get is more lies and more headaches. Worst company to deal with. They lie to get you off the phone and then lie again when you call back.

Can’t believe I am paying for service with them. I will be sure to tell everyone about my horrible experiences lately. Stealing from me.

y a un q llame a servicio al cliente nada logre . Mi tiempo también vale. El lunes fueron más de 2 horas en la tienda ayer otra 2y media mas una hora y media hoy mas una hora en el teléfono hablando con un supervisor q tampoco me pudo ayudar .

Yo se q no va a cambia en nada mi comentario pero por favor mas respeto

Sprint has the WORST Customer Service (I use the term lightly).

I've spent three hours on the phone with them today, with no results. I've talked with 11 reps. My bill was wrong, I'm trying to view it online. The site to sign-up online to see your bill doesn't work. There's so much more and I don't have time to write the rest of the horrific experience I've had.

Have someone from corporate call me. Maybe they aren't the horror show that the reps are.

Arg.

Some one at your company is attacking non stop and I want to press charges now here it is 99.2ect ECT is a Sprint ip so this is how you treat people that have unlocked phones from you I'm maddd

I have had a sprint for over years, I have 4 phone lines. Customer service sucks. Every month I'm calling to find out why my bill is coming high. I spend more than an hour on the phone and they tell me that you will be resolved and that the call will be returned to me.

But, they never return the call.

New Account Holder. The representative told me about the safe tracker free trial. You can cancel, no problem. Well took it back to cancel it before the 30 days ended. Guess what?? My first month bill is now $115 MORE FOR RETUNING THE DEVICES!!

The safe trackers were part of an installment plan total of $120 (which is why I returned to avoid charges) So sprint wins regardless! Beware of the safe trackers!!!

I used express pay and the money went to the wrong account. I called to have the funds reversed back onto MY CARD. They told me they had to call the account holder (which was the wrong account) and get verification that the funds could be reversed?!?!?!?!

After yelling and screaming and demanding my payment back after 20 mins they finally agreed to reverse the payment. THE WORST CUSTOMER SERVICE I HAVE HAD and the reason I DO NOT HAVE SPRINT. They are terrible.

Sprint suport is who i was talking to and I was trying to get iphone se they tode me to go into my local sprint store and I could get the phone unlocked and when I call my Sprint store I was tode they do not unlock phones that i would haph to call a number to get my phone unlocked pritty much I was lied to

Sprint processed an transaction on my bank account without my authorization. Regardless if a customer owes money sprint cannot take money from a customer account without their authorization. I want my money back I no longer have service with sprint due to overcharges on the account.

I transferred my service to another wireless provider. There’s a balance but I will settle it at a later date I didn’t authorize sprint to take money from my bank account. I demand my money back.

and before they take care of the problem with the device. They have me as the customer going to different sprint locations to resolve the problem and they still can't fix the problem. For 5 months this as been going on sometime I'm on the phone with sprint for almost a day for hours they keep lies after lies just to get me of the phone every time I call they keep asking me the same question over and

over again ask them to look at the notes the last person I spoke with should leave a note on file nothing is there. They put me on hold for long periods of time then the phone hang up the last supervisor I spoke with have me pay 225$ to insurance, saying that they will send me a new phone.

And customer care will apply the credit back to my account. The insurance company send me a return kit I…