Sprint

Sprint suport is who i was talking to and I was trying to get iphone se they tode me to go into my local sprint store and I could get the phone unlocked and when I call my Sprint store I was tode they do not unlock phones that i would haph to call a number to get my phone unlocked pritty much I was lied to

Sprint processed an transaction on my bank account without my authorization. Regardless if a customer owes money sprint cannot take money from a customer account without their authorization. I want my money back I no longer have service with sprint due to overcharges on the account.

I transferred my service to another wireless provider. There’s a balance but I will settle it at a later date I didn’t authorize sprint to take money from my bank account. I demand my money back.

and before they take care of the problem with the device. They have me as the customer going to different sprint locations to resolve the problem and they still can't fix the problem. For 5 months this as been going on sometime I'm on the phone with sprint for almost a day for hours they keep lies after lies just to get me of the phone every time I call they keep asking me the same question over and

over again ask them to look at the notes the last person I spoke with should leave a note on file nothing is there. They put me on hold for long periods of time then the phone hang up the last supervisor I spoke with have me pay 225$ to insurance, saying that they will send me a new phone.

And customer care will apply the credit back to my account. The insurance company send me a return kit I…

PLEASE REVIEW notes and calls on 8/19/19 Gabby then Eric Interaction ID#'s I1824506461, I18255143465 and on 8/20/19 with Adam or Alex Carter interaction ID# I1825249424 and Diana I34937710 also spoke to Josh I1824572769 other ID# 1817454226 ALL OF THESE CALLS WILL PROVE EVERYTHING I SAID AND WHAT I TOLD YOU WAS TOLD TO ME WAS TRUE AND THAT I DO NOT OWE THIS MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!

There has to be some form of legal action that can take place regarding the way you all handle your customers and the way you guy's agree to things with your customers and don't follow through. We as customers can never get back to the person who made the agree once it is not kept and in most cases what I have been told is never what happens and if it does it takes months of stress, arguing and calls to…

On Sept 30th I received a text from wireless match Telling me that I could cut my phone bill in half. So I made an appointment with the sprint store. I arrived early and still had to wait past my appointment time!

The sale went okay and the young lady (who i suspect was new) but it took almost 3 hours. THE PROBLEM is i switched from a completely switched types of phones and i was not show the basic functions of the phone, I did not know how to answer, the display light did not stay on long enough and I couldn’t even use google maps to get home.

The store is in a completely different city than I live! And i got lost! What was most upsetting is in the morning 10/1 I took the things out of the box and DISCOVERED that the phone was pre-owned The notice was inside the box and that was NOT…

i am tryimg to see if my auto pay was affected by my bank merging with another bank. i feel like fucking dora the explorer. I spoke to all kinds of assholes around the world that cant help you cause they dont speak english. Sprint sucks. thanks assholes.

I Went Into Sprint On Saturday To Get The New Apple Watch. Upon Receiving My Apple Watch & Trying To Connect It To My Phone It Wasn’t Working. The Watch Was Given To Me Not Working. All The Sprint Workers Said Was Take It To Apple To Get Fixed There’s Nothing We Can Do..

How Is It My Fault Or My Responsibility That The Watch Wasn’t Working When I Received It. Instead Of Switching The Watch Out Or Taking It Back They Just Pawned It Off On Me To Figure It Out. That’s VERY Poor Service In My Eyes.

I called to have help setting up my account, as I continually received error codes. Whoever it was that “helped”’me, put me on hold 5 times during our call and told me I wasn’t able sign because I was trying to do it on my phone.

She had NO idea what she was doing and suggested that my issue was that I was using safari instead of chrom??? I spent 40 minutes going back and forth with this woman and after asking Multiple times, finally got a new person to speak with, who solved my issue in under 3 minutes.

My previous rep has no business working for this company with her lack of knowledge and basic common sense. I almost canceled with sprint right there for this

I would give -100 stars if I could. I’ve been a customer for 3 years (unfortunately). I’ve been sucked into a ridiculous contract where it is hundreds of dollars to cancel. I literally have no service anywhere I go, including out of state areas.

And today I received an email exclaiming they were going to up their basic plan an extra $20/line + $35/ 4 GB data with unl talk/text. I DONT NEED MORE DATA, I CANT USE IT ANYWAY BECAUSE I DONT EVER HAVE SERVICE.

My husband & I will be sitting right next to each other and I will have 0 bars, 0 LTE/3G/1x and he will have full bars, LTE/3G/1x and vise versa! I could genuinely obtain myself a pigeon, a string, and a piece of paper, then send it off to my recipient and have better service than sprint.

Don’t waste your time calling them because they…

I placed a order online to upgrade my mother phone who lives In a different state than me. She gets to the store they tell her they need the debit card I used to order the phone or call sprint and update the payment info for the phone.

So I called sprint to update the card to the card she had with her to get the phone then they say it not showing up to cancel the order and re-order it. Okay so I cancelled the order and try to re-order the phone it would not allow me to do so.

Okay then I call sprint back and they tell me I have to wait 48 hours to re-order the phone. They the original price I paid to upgrade the phone went up 3 times the price I originally paid. 00.

I am very pissed at this whole situation.

I was stopped by 2 of your reps that was standing in front of a store near my house back in July of 2019 I was told if I switch from the company that I have right now the will take over the balance of the 3 phones I have and I will get 3 new phones in the mail that I would take to a sprint store to have them active along with a account using my same phone numbers that I have so

they took down my information and 3 phones were being sent to my address I got a email confirmation and I saw it had the wrong apartment number I got in contact with the rep to get the right apartment number down so doing that had the phones sent back to sprint to have the correct apartment number put down I waited for the phones never received them I contact the rep again and

they said they will look into it…

I have not been a customer for 30 days yet. i got a bad phone, was told the phone had water damage (which I had nothing to do with), and that I had to pay the deductible. The chat operator said I could get a new one, but when I tried to do so, I was given the run-around.

The fee was fantastic going out when we lefr on Sunday but we had a family member thst passed awsy and had to come home 1 day early. We could not get thru to talk to anyone at all and it cost double the price to come home. What a joke.

We will NEVER EVER TRAVELER THAT airline again. Its a RIP off. I would not recommend to anyone what a shame

I pre ordered a phone in store on 9/16. Was told by the person who helped me preorder I would receive my phone 9/20-9/23. Now won’t have it it until mid to end October. I have no tracking number, only a order number.

I was told to call customer service, they can’t see a pre order ever made. Store says we gave you an order number that’s how we do it. But customer service can’t see it.

I ordered a new service and was told money down for the phone or first month. after that the "gentleman" hung up on me before finalizing the account. o have spent 7 hours bring transferred back and forth

Sprint customer care: I have been a sprint customer for a very long time. And yes, this is a complaint, involving a miserable experience and extremely disappointing attempted to purchase a new iPhone from Sprint. I began this calamity on a Monday, by Friday I had exhausted all efforts and purchased the phone elsewhere. 1.

When I call Sprint, and request a particular, very detailed item request, I do not want to be told or sold something I do not want for 5 miserable days. 2. The translation problem, is only compounded by the background noise of multiple other sales person’s conversations, all on your end.

It becomes an absolute nuisance repetitively asking “I’m sorry I can’t hear or understand you”. 3. When I decided that I had have had enough, and asked for a supervisor, they just send me…

I am on the phone with you all trying to check on sending my Military ID Card to have my military discount reinstated, but your agent overseas is giving me false information stating I can’t have it on one line. I did have it on 1 line in the past, and was told to reinstate it now.

I took 4 of my 5 lines away from Sprint and went to Verizon, because you have agents working off shore giving wrong info and hanging up on customers. I sent in part of my id card and tried to send the rest of it and it didn’t take it.

I have been trying to get this back on for a few months now. Please have a manager in the United States file a complaint and send me an email I can send the rest of my verification to for my military discount, and I want credit for the past few months I have been trying to take care…

I seriously wish I could give 0 stars for Sprint. Never have I experienced such a run around, shady company that has such clueless and misinformed employees. Every time we had an issue we would call the help line and they would direct us to the store.

So we’d go in to the store and they would tell us to call the help line. We have had nothing but headache for the last year and a half from every Sprint employee, on the phone and in store, and the cell service is garbage.

I will never use Sprint again and I will talk anyone out of it that is thinking about switching.

Hello ! I was trying to upload pictures ,it’s updated only one

I run a Commercial Dept of a company. I have been treated unfairly,lied to, hung up on over 25 times, Taken money automatically from account for services i has not agreed to. Cold transferred to numerous different departments that ask the same questions just answered.

Off site help i can understand but the amount of time i have spent on hold for over 60 days still not complete. Sprint also acknowledges bird nest on a tower causing terrible service. If someone had recorded all the calls i have been exposed to i guarantee that documentary would kill stock.

Sprint as a company is terrible in every way. Customer service,phone service, and phones are all very bad and not reliable. I was with sprint for about 6 years before I was able to change on my own. When I went away to college and was unable to communicate with my family it really became an issue.

Now I am a 3rd year in college and moved away for good so I REALLY cant hold a conversation with anyone due to the terrible service. Every call I ever had dropped. Every text I received was late and I never can talk on facetime without there being poor connection the entire time.

Even connected to The Ohio States University WiFi, My calls drop. This is ridiculous and i couldn't take it. I decided to take my services to T mobile. Sprint constantly harasses me and my family for money. They refuse…

You need to get CSR's on the same page. I called on 8/18 to get a number removed from my account. The girl I spoke with said it was taken care of. On or around 9/10 we received a text that my auto-payment did not go thru as my CC had suspicious activity on it.

I called immediately and put on a new card so payment was not late. At that time, I also spoke with a very nice rep who I checked with to make sure that the line was taken off my account.

I told her at that time the rep never told me it would be the following month. She then gave ma a $10 CR because of the error. I then called on 9/15 to give my permission to have that number transferred to a new account.

well you can't because the girl couldn't open an account until Monday and I kept getting errors. I did a live chat for over an…

I had to go into Sprint store yesterday as my account had been raised considerably. After total review of the account apparently someone in Pennyslvania hacked my account and added considerable amount to the account. They were helpful in the store and I have now filed a fraud complaint.

I am writing this as I was very disappointed that this happened and feel that this does not reflect well on Sprint that this was allowed. I have been a customer for 15 years and was shocked that this happened and I actually had to go into Sprint to discover.

I had called the day before I went in and was assured that Sprint would send me information to contact someone who would help of course I never received any information so consequently I had to go into store to find out what happened. Sprint needs to…

SPRINT COMPLAINTS

Recently Sprint has been billing me for what they say is a past due account. They do not have a place to address complaints so here is where I can do it. # 1 I was promised several times I would receive a mailed bill. The service was so slow I ended up going to the local office to get the bill. I spent several hours at your office and on the phone trying to get it corrected.

#2 I reduced my computer time because it took so long to log on.

#3 My emails were delivered randomly in pieces incoming and outgoing that I was told was normal.

#4 GPS was unreliable. It took so long to find locations I was past the point I was looking for.

#5 I cancelled long before I was in the next billing cycle.

#6 I have already told several friends how poor your service was. At least two…

My phone has been turned off twice for no reason and they are charging me false bills and refuse to fix it. I have every paper and receipt that proves I don't owe them anything but they keep lying and there main people are in on it too. They even went and turned off my 911 and emergency calling and lied about and they even access the account without permission.

I have deal with 2 of Sprint stores, The one on court street 4163 E, Court st. BURTON, MICH , I will give a 10, Very helpful good personality,

But the one on, 3373 Linden rd road, I will give them a 0 If I had to deal with them I would find another Carrier, Very unprofessional, Very rude, And they would try to beat you or your money,

I wish I have a rating even on the negative scale. It is my worst experience from the sprint. Will never use sprint again nor will tell anyone to use it. In July ending of 2019, I went to sprint store in Shrewsbury, Massachusetts I met the sale guy He told me about an iPhone plan and gave me the first iPhone for 15$/month for 18 months and second one free on that.

I was only needing one but as he told another one will be a free upgrade so I took the other one. He added the phone to my sprint network which I was already using. And he told me that 3-4 and 5th line will be free and only 1st and 2nd line will be charged for 65$ and 45$.

Then when the bill came for the first month in it was charged as 1st connection 65$, 2nd connection 45$ and 3rd-4th connection for 25$ each. And he also…

hi my name is BERNARD MCADORY im sending in this complaint because on the day of August 31, 2019 I entered the store on Dale Rd in Modesto, CA and I notice one of the employees in the store were part of an investigation team that's investigating me for child something but its only an investigation not a charge that I have been found guilty on.

I looked and we knew who both were. So I spoke with the oriental looking guy very nice and he was the one printed my receipt that I needed to show proof of ownership. So while I was waiting I was standing behind him and he had his back to me so he couldn't see me and he told his co-worker "HE IS A CHILD MOLESTOR", not he's under investigation which allegations is not true but

im not a child molestor and im going to pursue this to a extreme point so…

THIS IS THE WORST SERVICE EVER! SKETCHY IN COVERAGE AND IN ETHOS.

The worst experience ever!. I cancelled services almost 7 months ago. After cancelling and paying early cancellation fees I was still charged an additional 3 months. I called and the supervisor assured me that my balance was played in full and refunded me those three months.

He also assured me my bank information would be removed from the account. Now 7 months later they took more money unexpectedly out of my bank account claiming cancellation fees. I called again and was told there was nothing they could do.

Back in March of 2018 I had to switch carriers in Hobbs, NM due to the fact that your towers were down. I was traveling from Fort Worth to Hobbs, NM and I got lost due to my service kept disconnecting.

I couldn't even get an outside line, couldn't not get google maps to stay connected to get me to my destination. I finally made it to Hobbs, NM after being lost for hours. I stopped into your Hobbs, NM location and spoke with the manager.

She said the towers were down. I told her I was going to have to work a conference in Las Vegas in a few days and I needed my cell phone for communication for that conference. She could not guarantee the towers would be up.

So she called a Customer Service person with Sprint on an 800 number and they both agreed that I would need to change service to…

Using the Sprint app, I made a payment to a specific bank and the payment was taken from a different bank. As I stated to ALL of the Sprint reps that I either had spoken to or chatted with, the payment method only allowed me to select the payment from the intended bank.

There were no other option of payment, so I don't know how the payment was taken from there other bank. And being that the payment was taken from the other bank, that caused me a $30 overdraft fee. When talking or chatting to the reps, they want to cancel the only account that I see linked to Sprint payment method, which doesn't make sense.

And with the last rep (Norman), he indicated the intended bank account information was just inputted today, which is not true. I have made copies of both bank transactions because Sprint…

Was told I could return a phone. Waited 1 hour to be told by the same person it needs to be sent back. They were rude, disrespectful and showed zero empathy for my situation. Vet disappointed accross the board,

Fraudulent billing. My father passed away on March 25, 2019. Two weeks later, I presented a death certificate at the Sprint store and asked that his phone service be disconnected. I repeated this request in June and July. Still, I am receiving emails to pay his monthly bill online, which I cannot because 1.

the service was supposed to be stopped. and 2. I have no access to his account. His credit card company was notified of his passing and no further charges can be made. That means no automatic monthly payments. His account was sent to a collection agency!

Let me put this as simply as I can. The man is dead. He no longer needs a phone. Cut the service. That means close his account. I am contacting the FCC regarding Sprint’s fraudulent billing practices and failure to close an account…

I was on chat with Eric & He was sooo rude and unhelpful ! I’ve been with sprint to long for that kind of disrespect !!

Two girls going to door to door for Sprint rang my doorbell @ 12:30pm. I told them there was no soliciting. It's posted. This is private property. They argued with me and continued to go thru our community. Another neighbor came and told them to leave. This is private property. We own our condos. In fact, we own the parking spot they used. The blonde with the yellow Sprint shirt not only argued but shook her finger at us and cussed us out. Then she shoved my 73 year old neighbor when she passed her on the sidewalk. I have them on my Ring doorbell as well as a picture of their vehicle. I've calmed down for an hour and still don't feel I can adequately explain how I feel about their conduct. If I try, it won't be nice.

Captiva Condominiums 3401 Townsend Blvd, Jacksonville, FL

Hello: Mr.Michel Combes My name is Cheryl kirby, cell number #404-787-9191. E-Ticket 10700121157987 I8+ phone Email address: cherylkirby2011@yahoo.com I’m a long time customer of sprint and retired after 30+ years at Lucent Technology formerly AT&T.

I’ve been tossed around at this store (Hiram Ga. 4910 Jimmy Lee Smith Pkwy, 30121)over 10-12 days. I came in on August 19th. (It is September 3rd) The rep (Asurion) Patrick M. He reports to Johnathan Johnson, said that my phone would not hold a charge and they would have to send it out. He said if you get a loners phone and if something happen’s to it, they would charge me $350 I declined based on my 6 year old granddaughter use my phone for utube kids. However, when they left my cell in the drawer., for over 6-7 days . They forgot to send it…

I recently switched carriers within the past 2 months to Sprint. Having never had sprint in the past I had little to no knowledge of the service. I signed up for the service and got a phone that I liked.

Within a couple days I went for a run and noticed that the headphones that I was using in my phone weren't working, so I bought a new pair. However I then realized that it was the headphone jack actually was defective, and also noticed that the microphone was having issues as well. On my next day available, I went back to the sprint location that I purchased it from and was denied a return or replacement since it was past 14 days. It was 16 days after I had purchased the defective phone to be exact. I was told to visit Samsung's website and set up a repair through them. I later found out…

More of a declaration than a complaint. I WAS a customer since 2002. After 16 years of good service, the last year has been awful. 00+ a month phone Bill's. Turns out you had my network locked and overcharged me 5 months on my leased phone.

When I called to get a pay off amount, your representative from India gave 3 different amounts. Not to mention attitude. Each rep I got was speaking from a script. I had to go back and review my confusing statement.

Where I was getting charged for descriptions unknown to me. I'm glad you feel outsourcing is "cheaper". It must certainly is. Cheap, erroneous, cheating service. Bye Bye Sprint. Go ahead and lock my network. 00 per month INCLUDING my phone. Good luck keeping customers.

The service, the customer service, the quality of business, etc: it's all garbage. Absolute garbage. It's no wonder they are going out of business. I HATE SPRINT! Hasn't worked in 4 months and they refuse to fix it. Yet keep adding on to the bill.

This is the worst company I've dealt with. Sprint does not care about there customers.... all they care about is your money.

I just 3days ago I switched my phone service for Sprint .no internet connection at all terrible Text no voice transfer on call .call getting discounts all the time.calling customer service evrybady say something other than echother.i need go back my perivise phone company.

They are giving me the run around about unlocking my daughters iPhone XR that Is needing to be Verizon, purchased through Best Buy. Is locked by them by somebody putting their sprint SIM card in her brand new phone. And have been told that phone is probably unabled to be unlocked permanently.

I have never had this problem with metro pcs, boost,or T-Mobile... you guys need to get your shit together. APPLE AND BEST BUY HAVE TOLD US ITS YOU HOW HAVE IT LOCKED! So come up with a solution. AND I WILL NOT CONSIDER PURCHASING SERVICE FROM YOU GUYS TO USE THIS PHONE OR AND SERVICES EVER IN THE FUTURE.

I have been screwed over from Sprint. It may have been just the salesman itself initially so he can make the sales but Sprint customer service did nothing about it as well. Made me to believe that what the salesman said was approved and authorized by Sprint.

I have filed a complaint against the salesman along in the beginning. He lied to me about how he setup my plan and service and told me what to expect for the next 2 year. After 3 months I never receive my sign-on bonus.

I contacted customer service the pointed me back to the store, I contacted the store they point me back to customer service. Went no one and never got my bonus. 1 year later my promotion expired, supposed to last 2 year per salesman.

Called customer service called store. Nothing was done. After 18 months Sprint start…

Absolutely HORRIBLE! Tried to get the promotion of you hand in your Iphone 6s you can get the new XR for$0 a month for 18 months. So we went to sprint Corp. Store ( pappermill road) handed in my son's iphone 6s in perfect condition.

We just got it new last year. we can get our money back within 30 days and become WHOLE! THERE IS NO RISK. Plus there was other charges that we were unaware of. i was told $55. which I found out later we were charged $18 in taxes plus we had to get insurance which was an additional $15 a month. we got. that protector was $39!!!.

so then by this time we are over our budget and had to get there cheapest plan of $40 with only 2gigs of data. we want all our money back and they can have there expensive accessories and phone. And we want it to be like this NEVER…

As a customer since 2005, I have always recommended your service. As of what happened last Sunday 08/25/2019 at your Sprint store in Yakima Wa, I will no longer do so. This is what my wife and I experienced. I ordered a new phone from customer service.

It was an upgrade we qualified for. we received the phone last week and went to our Sprint store to set it up and have the data transferred from my wife's older phone to the new one we just recieved.

what follows is exactly what happened, (no exaggeration). As we entered the store mid afternoon, there was a female employee sitting at the customer counter closest to the front door. we walked up to her and said "hello". She said "what can I help you with?

She was holding her personal cell phone in her hand. we explained to her that we got…

I have now been to Store # 5502 - East Peoria, IL once to see if I am eligible for an upgrade. Was told no, it would increase our payments and would have to pay off the phones and at the time was $181.

Went to store # 5506 - Peoria, IL twice. 00 towards a battery replacement. Went back to the same store because my battery completely died this past Sunday and was told I need to take my phone to a store with tech support.

That store is Store # 5503 - Normal, IL which is a little over 1 hour away. I called for an appointment for tech support first and drove to store # 5503. Met with tech support and he stated the home button is cracked and cannot replace the battery. I understand this.

Met with Patrick H in sales. He told me the options and it made the most since to just pay off my broken…

Waited over 10 days for my refund I decided to go with other service and I am glad I did. I have never had anyone else give me my refunds back with in days. It has been ten days. I won't use your service or send my family or friends.

And the people on the phones should understand English. Not a happy customer

Skeeviest customer service on the planet. They literally lie to you and make you wait for a fake account number.

I am from India. Recently I have visited USA and I have taken Sprint Prepaid Plan for 1 month. I have clearly told your sales agent that I will need the connection for only 1 month and I do not want auto-renewal. I have also asked him not to put auto pay on it. May be your sales agent did not understand due to language issues.

I am now in India for the past 2 months and your company is still billing me for the service I am not using and now it is sending emails for collection. The Sprint number I was using was 352-414-9389. Please ask them cancel the 2 invoices raised on me and to stop billing for the service I am not using. I have already paid for the 1 month I have used.

Regards

Vijay Kolaventy