Sprint

I just encountered a very rude International customer service agent..... I called to schedule my payment and after explaining why I was calling, I was told the arrangements could be made for a fee of $40 - I was then asked how would I like to make that payment (card or checking account), after telling him checking.....HIS NEXT WORDS WERE "MAKE SURE YOU HAVE THE PAYMENT AMOUNT IN YOUR ACCOUNT".... First of all it is NO ones business why I needed to make arrangements on my account and second every time that I have called and reached International locations - they are RUDE I have been with Sprint a long time - I do not want to deal with someone being disrespectful and then I give my money - there are many many other companies that sell phone services.

Unhappy Phyllis Patton 678-431-1282

lier company over, lier store, lier store customer service, all the way to lier phone representative, stay away!!! ZERO STAR please

Before signing up for the plan I asked how long the 5 lines for $100 and free Hulu was good for. They told me it didn't expire. I would only be charged $100 per month for the plan as long as I have the account with them.

I asked them to show me on the contract where it stated that it doesn't expire. We reviewed the contract and they said it wasn't in print that it was only good for a year so that meant it doesn't expire.

Now my service is $160 per month. After signing the contract I had to go back into the store at Daytona One two more times within a week and each time I asked the same question. They would pull up my account and advise me that the price didn't expire every single time.

I then had to go to their "corporate" office on Bill France Blvd. I asked them the same question and…

why can't we rate a ZERO! store level and call to corp # absolute incompetency at all levels. )they refused to refund $ to my brothers account. BAD, BAD, BAD SPRINT

I need someone to call me back please from corporate office so I can explain. My number is 2039827812. Please leave return number in case you do receive my vm. Thank you

Unfortunately, I was late in paying our monthly bill (which was higher than quoted initially). My service, which was already poor (no one could hear me or calls were disconnected before completion) was put on "restricted" which meant every time I went to making an outgoing call, it automatically went to Sprint, not the party I was attempting to reach.

Sadly, I became stranded on the highway and unable to reach my husband, or anyone, for help. As a 73 year old senior citizen, I found this extremely upsetting, unsettling and I believe unlawful! When I got home, I attempted to "chat" with a Sprint representative (Sam, Nica and Salena J) about my concerns, they simply said the only way they could help me was if I paid my bill.

I told them I would be happy to do so the next day when I…

I changed my carrier from Sprint to Verizon (poor service) on April 30, 2017. I paid for my iPhone in full and was assured that I had no extra charges. 21!!!!! I never received a bill from Sprint nor do I know what the charges are for.

I have been disputing the charges but to no avail. 21, why is it that I never received a bill from Sprint but was sent into collection for charges that you can't explain to me. I would like some answers!!

760-521-9710 Acct#227667107 Escalation# 246252920

This is what I passed on to your employees

approx 2 years ago I was going thru a divorce. I contacted SPRINT to remove my future ex wife/stepson’s lines from my account. I informed that BOTH I and my wife wanted to stay w/ SPRINT and would like separate accounts. We were INCORRECTLY informed that we could not do this and had to wait for our contract to expire and then she (Gloria Danielle Blake) could have her own line. Several months later I called. I removed her from my account. She got a new account and I specifically asked that all lines but my 760-521-9710 be removed from my account. 1.5 years later I discover I have been paying for two additional lines w/ ZERO USAGE. I also discovered that I was paying approx. $120 more than I…

I'm being charged $5.99 a month for sprint family locator which was discontinued 2 maybe 3 years ago and they es any to give me 3 months credit how can you still be charging me for something that you disabled

Imagine contacting sprint due to your bill being incorrect for 4 straight months. This is rediculous. It doesn't seem to matter how many associates and supervisors you speak with everyone simply lies to you or passes you off to the next person and nothing gets resolved.

The exact same billing issue every month on a new account. I will definitely be cancelling my sprint service and I would never recommend this service to anyone. Failed promises, no follow up from leadership, incorrect Bill's, spotty service.

Sprint is the petty petty service provider. I was a member for it for almost 3 years and then I left it. I had paid all of my phone and when I left it, I asked to unlock my phone and they said okay, it will take 24-48 hours.

But it didn’t happen, so I called again and they said it takes actually 3-5 business days. That didn’t happen either. I called again and they said 7 days and its been 11 days and it still hasn’t happen. I was planning on joining sprint again after a year when my lease ended with ATT but this is just honestly the most horrible thing that could happen to me.

I’m sorry but your pettiness should make you ashamed of yourself.

On 8/4/19 transaction # I1817394004 i Spoke w/Taylor from Tennessee,an acct rep. Taylor talked to her supervisor who said because im w/sprint for 14yrs that he "pulled strings" & i was able to get a double upgrade buy 1 get 1 of 2 iPhone xrs without adding a line & $200 mastercard.

I was then transferred to sales to complete the transaction & sales told me they couldn't do it without adding a line. I told them i wanted the call submitted for review. the rep said it takes 5-10 business days to get an answer.

He "set up" a courtesy call back on the 10th day but i didn't receive a call so I called on the 10th business day which was 8/16/19 & spoke to Rome in acct svc & he said i didn't recieve the call back because the was no time frame put into the system. But he said corporate approved…

I would rate SPRINT NEGATIVE stars if possible.

I have attempted to close my account on three separate occasions and CONTINUE to receive a balance due under an account that customer service cannot even view because it's been closed. Either that or they are completely incompetent and erroneously enter your "challenge word" more than 7 times in a row and then hang up on you.

The last time I called, the account specialist who I was transferred to (five separate times) even was frustrated at the lack of ability for her peers to assist. She took care of my problem and AGAIN closed my account.

This issue has been going on SINCE MARCH. It is now AUGUST.

I have wasted COUNTLESS hours dealing with this issue due to a complete and total incompetency of staff. ALL of these calls have been…

I paid off my phone and was told by 3 people it was unlocked then a week later it still wasn’t then that lady said they never even sent in a request for it to be unlocked. Not to mention TERRIBLE SERVICE

Called in to add a line on August 11th spoke to a sales rep to add a new line. As I was adding this new line I told her I was looking for the best rate (as I am a sales manager for a call center) she later came back to me and

stated that she could pay my phone off ending in 2165 and also give me a 50 dollar credit towards my next bill, then proceeded to tell me that the new phone with the added line would be paid off in 6 months and I “ WOULD NOT” owe anything more going forward.

00 plus cents a month. 00 and cents a month. As she was going through her pitch she would continue to try and sell me the protection plan which I kept declining. ) She was all over the place. Then I received a lease agreement form to electronically sign showing I would be paying on the phone for 18 months.…

I have been trying to get my phones unlocked since Aug 5 when I paid off the remainder of my lease. My iphone 610563 682. Was unlocked internationally but not domestically. I discovered this when trying to change to a different carrier. 8.

I called customer service multiple times on Aug 8, 9, 10, 11, 12, 13 and 14. A rep finally opened a case # 249212752 on the 10th. Each time I have called I have been told 24 to 72 hours starting on the 9th.

The rep I talked to on the 13th refused to bring a supervisor to the phone, she also refused to request the problem be expedited. She also promised she would call back by 1200 on the 14th, but she did not.

The rep today also would not bring a supervisor to the phone but she promised to have a supervisor expedite the resolution and call me back. I…

I went to the sprint store located of 1765 N Town E Blvd, Mesquite, TX 75150. I had made an appointment to pick up my phone at 11:30 am. I waited 45 minutes before anyone helped me and I was very upset due to the fact that I made an appointment so I could go in and out.

The employees here will not acknowledge customers at all. They will have a 20 minute conversation with each other before they help a customer what kind of service is that. When I went it 3 people where wanting to cancel their service that speaks for itself that sprint is loosing customer due to the employees lack of customer service in the stores.

This store has bad management and employees. I cut off my line and will never go back to sprint due to the way I was treated.

We moved from one state to another i had been on the phone with sprint for 2 months about my phone not working and for two months i got technical support and not once did they tell me that sprint does not work outside of the west coast we call in tonight and a lady from the billing department told us!!!!

So for two months i spent on the phone trying to fix the phone it wasn't even that!!!! WORST CUSTOMER SERVICE EVER!!!!! and they lie out there asses to get the money.

Also if they say they will call you back THEY NEVER DO!!!!!

Also make sure you update your adress 5 to 7 times cuz they never actually update there system!!!

I bought a phone and added a line for my 11-year old yesterday (321-217-5100). She just started middle school and we decided to get her a means for which we can communicate. She's had the phone for less than a day and today she came back from school and I saw she had about 8 missed phone calls during the day. All from solicitors and random numbers throughout the country. One of them called again (From Mink, MN), I picked up and said can you please remove me from your phone list? He said "Go f&$k yourself bi&$%". Then he hung up.

I was literally shaking to hear that. What if my 11-year old answered that phone? I was already nervous to get her a phone to begin with, and feeling wary about it and this happens THE FIRST DAY SHE HAD THE PHONE. I'm sorry but this is entirely unacceptable. This…

This is honestly the worst phone service/ scam I have ever experienced in my life. They are nothing but lies and when you keep calling and keep calling and try to reach someone to help you, no one can ever return a simple phone call.

Or when you call Customer service (if you even want to call it that) The people on the other line transfer you to a department that can NOT even help you and when they try to transfer you back, it always hangs up. And Who wants to call back to go through that process again after being on hold for 30 min or more to begin with.

There is NEVER any service when I need it and I can always use my phone in certain areas and my calls are always dropped!!! I have no idea how Sprint is even in business anymore after everyone I have spoke to about these issues and they…

Why will no one hello me with a 8+ month long issue with my service. I can't even sit in my kitchen or bedroom and use my internet. I pay for unlimited. Sprint will not help me.

00, I asked about that with the customer rep and he said that is for a new line only that was not stated on the display, and I called and spoke to 2 customer service rep and told me they couldn't honor the promotion, and I spoke to a supervisor and they couldn't honor the request, I requested for there supervisor to call me within 24 hours and

that has past and no call, I am considering calling the FCC, my Lawyer and writing the CEO/ President of the company for false advertising, sprint is the worse customer service in the stores, I was told they have a 30 day money back, I am not giving my phone up its not the product its the service and if sprint would stop hiring illegals that can understand English then we might get something accomplished.

the store I went to was the Franklin RD SW…

What seemed to be a positive, helpful experience turned out to be one where we were lied to & swindled... & Sprint is not trying to make it right in any way, shape or form. Long story short, almost a year ago we were in the mall & convinced to switch from AT&T to Sprint.

We were only doing 2 of our 3 lines at the time but, we were told the current special was an additional 3 lines with 3 Moto phones free for a year. (One of my friends was offered the same thing a few months ago in a store.

They called Sprint the same week after & were told that wasn’t a legitimate offer. ) We said we had no need for them but, they kept “selling” the free part until we said ok. ) We were told we could cancel them without penalty & decide to give the phones back or keep them.

) We did mention we would…

My first bill Sprint didn’t send me any text or notification of payment due date. I waited and waited I didn’t know how I got a bill I thought Sprint mailing the paper bill but I didn’t get any bill until I got the text saying my bill past due date, I didn’t know how much I have to pay when was due date. I when to store and make payment they told me Sprint don’t send paper bill, if I want I have to pay and next bill charge me late payment.

00 amonth I would never upgraded if I new the hassles it would be. now when i call it was never applied someone need to call me back immediately before i go public this is ridiculous how i have been treated as a customer.

I went into sprint store and asked to pay off both phones so that I may cancel my service. They told me it’d be $206 to pay off both phones. I paid the $206 then a month later got a $160 bill and when I called they said I ONLY PAID OFF ONE PHONE so I still owe another $206.

When I told them the store I went to said I paid off both already they told me to go back to that store to address it! Made me pay another $206 to cancel my service, I have NEVER experienced such terrible service.

Was told the plan was for 18 months then after 12 months sprint added $53 a month and said it was a 12 month plan and 18 month lease . When I asked if they could lower the bill or had specials sprint said no .

Two months before the contracted ended my grandson needed a phone that would work so he went to Verizon . After he did that then sprint called and offered 4 phones for $140 a month instead of the $223 I was paying .

Since I wouldn’t bring my grandsons phone back they retracted the offer so I told them to give me a new number to keep my 4 line plan and they refused . I had also had sprint put a block on all 4 phones so they could not have outside down loads when I saw an extra charge for a game download around $30 .

they lied and said it had never been done and I had to pay it but…

You claim to be within 1% of Verizon when actually you are not. Even your reps in the local store will say you are not. I bought 4 iPhones and 90% of the time we had terrible or no service at all.

and your commercials are misleading which would be considered false advertisement.

My complaint is on the Sonim XP3 Direct / phones . We were very satisfied with the device so over the years we would upgrade for my business . In July 2019. Kyocera were no longer compatible to the phone towers .

So Sonim is Sprints answer for a substitute for the Kyocera . Well the phone is not user friendly . The direct connect keeps sticking on the last person you spoke to . The connections are sporadic, it doesn't make any difference if it is bad weather ,or distance .

I have been with Sprint for 19 years and have had issues along the way but I am loyal. I back in march, I talked with two gentleman one of which told me he was going to shut off my line for me and send me an iphone and I would have a new number.

I just had to pay 171. Because I had been paying for a service I wasn't getting, which was unlimited, he also said he was going to void out the rest of my Samsung contract and I could keep my phone.

I just recently found out that this whole time I had TWO lines on my account. I don't look at my account, instead I just pay what i was told my bill was. Now I am told I owe 290!!!

I am an older woman who lives off of SS and cannot afford this kind of issue. I am sorry to say, that after all of this treatment, and paying for service that I have not…

The internet speeds of Sprint are so abysmal. I barely even get 3G connection, and Sprint advertises for 4G connection anywhere. I don't know how they came up with the name "Sprint" when the internet speeds you get are more like a light crawl.

I was set up with a new account and we had a great plan selected. Turns out they input our plan incorrectly. My mother was in 4 times and called at least twice as many times to get this corrected.

While being told it was fixed and not to worry a bill came due. They said to pay $60 less than was owed, it wouldn't affect the service, and they said not to sign up for auto pay so that she doesn't get overcharged.

She paid that amount and was told the service would not be interrupted. A few days later, today, my phone was turned off because of the $60 deficit. My mother and grandmother (also on the account) are 3 hours away.

Unable to contact them, I was forced into pay the $60. I do not appreciate being strong-armed in this way considering I brought you 5 new clients. I called the store,…

Worst customer service ever. I have been with sprint for 10 years and the service seems to get worst. The agents are very condescending and they tell you one thing only to find out differently. They talk to you like your are beneath them and quite frankly, I’m tired of it. Seriously thinking about carriers

On Friday afternoon July 19th at 1:30pm our Sprint Connect 3 went down for the count. Our cell phones were intermittent . Icalled Sprint Customer care and for the next 2 days spent a total of 7 1/2 combined hrs explaining my Sprint problem .

During that period I was given many promises of service restoration by customer care off shore people who merely kicked the problem to another Sprint care person that would tell me the problem was being escalated to higher levels . In one case I was told it would be 5-7 days to get to the right level of technical solution. I never heard back.

I was directed to a Sprint repair store some 60 mile rond trip for me to take my Sprint Connect 3. They checked my Sprint device and said it works and call customer care to get a replacement. S. based customer…

The supposed store manager , refused to help, corporate told me by phone to go to Corp Sprint store. I wanted to return my 5 phones that’s all.. Instead My wife and myself, were harassed, and discriminated against. We were told after his refusal to take phones back, call another manager, corporate, or anyone else. Instead he called police.

I simply stated and showed the instructions that were provided by sprint.. The manager refused to give his name, I’d # or who he reports to. So I took his picture to give ya??

After 4+ month of technical support, 30+ people that I spoke with I still have network problems.

I am beyond frustrated with Sprint and are almost at the tipping point of leaving for another carrier. We've tried to get our billing figured out ever since we started our phone plan together earlier last year and no one can give us a good explanation of what's been going on.

I have been with Sprint for over 10yrs. What I have noticed the last few months that there are charges on our bill that we never authorized. 00 monthly, amongst all the hidden fees and surcharges it's ridiculous. Every month there are charges on our bill that we never authorized.

on top of that terrible customer service usually transfer you from one agent to the next to the next with none of them having any knowledge of what any one has said. You are told one thing in one conversation only to be told something…

I have been with Sprint for a long time.

However, my bill has crept to over $400 per month. I paid off one tablet and requested for the data plan to be cancelled. Only to find out you have been charging me for a data plan for a tablet that is not being used.

This is not the first time. When i upgraded from my Samsung tablet to the IPhone Air, I was still being charged a data plan for the Samsung. I had called and requested for the plan to be discontinued. When it was brought to the attention of Sprint, they apologized then stopped the service.

This was nearly 6 months after I initially requested the change. No refund, just I am sorry. I am now experiencing the same thing again. Not to mention, I paid off a lease agreement for an IPhone. Sprint continued to charge me the lease amount. Just…

Sprint lies every time I buy or try to make arrangements with the company! They are charging me for extra everything without my authorization! You need to have professional people that keep what they are offering!!! I need a refund soon for all the extras you are charging me!!

I’m done with this company and not recommending it any more!! I use to brag about you, NOT anymore!!!!!

My Samsung S10 started having several issues one of which was overheating to the point where the technician said my goodness you could fry an egg on head started burning my hand.

Also the screen would freeze four or five times a day and after about 20 minutes would work again also apps started opening themselves especially the phone app and a few other lesser issues that were very annoying. I took it into the Sprint shop where they have tech support that works on it they worked on it four different times in five days still was unresolved and open ticket.

But I made comment and I thought the guy totally understood me and realize now I voiced it in a wrong way, he reported to the manager that I had threatened to get an attorney he called me and said she instructed him to have no more…

I had the horrible pleasure of being on a phone call with your customer service agents for 2 hours, 35 minutes. It would have been great had we resolved my issue, but we didn't. I have been a Sprint customer for a very long time, and this has been by far the absolute worst experience for me.

I ordered 2 new phones on July 25th. I was told that they were going to be overnight delivered, imagine my surprise when I was told by UPS that they were shipped standard delivery and I wasn't going to receive them until the 31st of July.

I needed both phones because my son's are leaving for college on the 29th which is when I would have received them if they were shipped overnight. I have never heard so many excuses as to why Sprint failed my family.

It would have been so nice to hear, we made a…

Account # 246149898

To whom it may concern,

I am current seeking legal representation to solve this on going situation with your company, but I’m hoping that it will not come to that. But truth be told being a Law Enforcement Officer since I was 18 I know when I am being robbed and lied to.

Robert,

Let me start by first thanking you for offering to give a hand.

My wife and I have been in a constant battle with Sprint phone service over returned phones. We returned four phones to the company to receive upgraded phones of the same kind. By returning the old phones without damage you receive for new phones for free and don’t have to pay for the ones that you returned. Attached you will see the UPS receipts dated May. 10th, tracking numbers 1Z9R08859042133459 and 1Z9R08859042133468. All…

I have never been able to get my online bills and as simple as it sounds it has been 9 months since I joined, and no one had been able to help me. The day I joined Sprint the first line to finish was the transferred from the other company was the iPhone XS.

The sales rep did the account for my son for my sprint (user and password). Little that I know that Sprint will consider his account as the primary one. My son does not remember his user nor a password. When I created my account on my sprint the only equipment, I can see details is the Samsung Galaxy S9+.

I have visited the stores, I have made calls to the customer services representatives numerous times with no success I still cannot see my bills thru the app my sprint nor on line.

I was on the phone with Victoria (interaction # I1813837283) very rude/dismissive/short. I was on the phone for 90 minutes to resolve something I had called about the month before. All the notes were available to her and it was until I made sure to confirm the changes made in the last 2 minutes that anything was actually done.

We have had promises made that our account will be credited on numerous occasions, each time we are told wait a few days. Sprint’s Customer Service is impossible to deal with, we have numerous references, and the story remains same the “back office” will deal with it.

Does anyone out there have a solution? By the way our experience would be minus 5 stars.

Don't really have a complaint about the phone service I was just wondering why in the world you guys would hire the guy from Verizon's ads to do your ad if he wasn't dedicated to Verizon why would he be dedicated to you every time I see him on your. Ad I just want to throw up you guys could have done better

I need assistant on my account to get new lines add. I was told over the phone by sprint 1-888 number that I could go into the store to get the phone that I had Oder and was sent back.

The manager refused to sell the the phone and when I contacted customer service and they said everything was ok. The manager at Fashion Square mall store sprint, still refused and said he did not care if someone told him to do it by phone he was not going to do it.

Sprint 1-888 number indicated, there was no note on my account not able to let me purchase phone. He was rude, not helpful and refused to call Sprint 1-888 to get it resolve. He was to busy up in Kay jewelry store instead of being in his store that he manage.

Bad customer service experience ever

I have had my sprint phone (iphone XR) for 1 month throughout this time there have been several occasions where my phone does not work. The main location my phone stops working is in my home. At least once a week my phone drops to one bar in my home for the ENTIRE day.

The next day all is well I again have 3 bars ( never 4 bars). This is happening often and it makes it difficult to do things quickly such as check email. The service is spotty in many places and just drops multiple times a day!

This is the worst service I have experienced, ever!

hi, i have been having poor experience with sprint its all started 5 months ago when i have called to speak with a specialist about a payment arrangements of my account, i had made one arrangements online, next day my services was suspended i had to see what was going on and the specialist told me that they didnt had no record of the arrangement then i told them that i set up two arrangements, they just giving me around about it, now i having same issue this time i had arrangements made and

i didnt want to charge my visa that is on file they told me that i have to have a visa card on file to make a arrangements, so they charge my card and didnt gone through so sprint had suspend my service again.

i am thinking of canceling my service.

I need to speak to someone from corporate office I been with SPRINT for over 18 years plz call 310-877-4481