Sprint

I have never been able to get my online bills and as simple as it sounds it has been 9 months since I joined, and no one had been able to help me. The day I joined Sprint the first line to finish was the transferred from the other company was the iPhone XS.

The sales rep did the account for my son for my sprint (user and password). Little that I know that Sprint will consider his account as the primary one. My son does not remember his user nor a password. When I created my account on my sprint the only equipment, I can see details is the Samsung Galaxy S9+.

I have visited the stores, I have made calls to the customer services representatives numerous times with no success I still cannot see my bills thru the app my sprint nor on line.

I was on the phone with Victoria (interaction # I1813837283) very rude/dismissive/short. I was on the phone for 90 minutes to resolve something I had called about the month before. All the notes were available to her and it was until I made sure to confirm the changes made in the last 2 minutes that anything was actually done.

We have had promises made that our account will be credited on numerous occasions, each time we are told wait a few days. Sprint’s Customer Service is impossible to deal with, we have numerous references, and the story remains same the “back office” will deal with it.

Does anyone out there have a solution? By the way our experience would be minus 5 stars.

Don't really have a complaint about the phone service I was just wondering why in the world you guys would hire the guy from Verizon's ads to do your ad if he wasn't dedicated to Verizon why would he be dedicated to you every time I see him on your. Ad I just want to throw up you guys could have done better

I need assistant on my account to get new lines add. I was told over the phone by sprint 1-888 number that I could go into the store to get the phone that I had Oder and was sent back.

The manager refused to sell the the phone and when I contacted customer service and they said everything was ok. The manager at Fashion Square mall store sprint, still refused and said he did not care if someone told him to do it by phone he was not going to do it.

Sprint 1-888 number indicated, there was no note on my account not able to let me purchase phone. He was rude, not helpful and refused to call Sprint 1-888 to get it resolve. He was to busy up in Kay jewelry store instead of being in his store that he manage.

Bad customer service experience ever

I have had my sprint phone (iphone XR) for 1 month throughout this time there have been several occasions where my phone does not work. The main location my phone stops working is in my home. At least once a week my phone drops to one bar in my home for the ENTIRE day.

The next day all is well I again have 3 bars ( never 4 bars). This is happening often and it makes it difficult to do things quickly such as check email. The service is spotty in many places and just drops multiple times a day!

This is the worst service I have experienced, ever!

hi, i have been having poor experience with sprint its all started 5 months ago when i have called to speak with a specialist about a payment arrangements of my account, i had made one arrangements online, next day my services was suspended i had to see what was going on and the specialist told me that they didnt had no record of the arrangement then i told them that i set up two arrangements, they just giving me around about it, now i having same issue this time i had arrangements made and

i didnt want to charge my visa that is on file they told me that i have to have a visa card on file to make a arrangements, so they charge my card and didnt gone through so sprint had suspend my service again.

i am thinking of canceling my service.

I need to speak to someone from corporate office I been with SPRINT for over 18 years plz call 310-877-4481

Basically, this company steals money from you and gives you bad products. Don’t ever buy from here! RUN to literally ANY other company!

Very unhappy, unsatisfied and unworthy as a customer. With all the staff that you have at that store it Is really very unprofessional and not so helpful. I haven't been to that store for assistance from the day I got my phone only to pay my bill and I figured out why yesterday.

I took my phone there to see what help I could get only to be told nothing at all the sales person who was assisting me was not even helping at al. You need to better educate your sales team and make them into persons that I like my job or if not happy go find another job because persons or people there is not even worth working for you.

they flat out carry the name sprint with no aloha at all. I am going to be closing my accounts and will be taking my business elsewhere and when you ask for recommendation all my…

Rude customer service, payment issues and would not work with me. I was willing to submit a payment would not accept stated I should cancel services. I have been a customer since 2014

I have been with sprint for many, man years. i wanted to upgrade as my phone has been paid off .

Finally thought a phone would be here today and I read now it has not even gone put in UPS. No phone for many days now and am so very upset - no compensation, gift cards, etc. for my trouble.

Horrible customer service - company has gone downhill by far from when I originally signed with them years ago

I tried one of there phone, took it back and go a bill for $21.00 after they told me it was a free trial

I have been a loyal Sprint customer for 20 years. I am unhappy. I called about two weeks ago to sign up for auto pay. At that time I asked for my auto pay due date to be 1st of each month.

I had to call today because my auto pay due date was not changed. Now I was told for August my do date is still 09 August. I am unhappy. I want my August payment to be taken out on 01 August.

Why did I have to make a second call for this to happen? This is very unsatisfactory.

I am writing for my mom and her husband they old and on a fixed income. They were is per happy one day coming home they got two new phones with 60 down and the only reason they got the phones is because the sales guy said SPrint had the deal and

they would pay 84 a month with a deposit of 60$ they were excited then they were totally blindsided. since when do we not pick our plan and forced upon us a super high rate. Wall mart signed me up with sprint as a rep of sprint now sprint has been rude unhelpful gonna given an elderly a stroke why can't they get a refund you guys turned the main phone off two weeks in and

like ft the other one no sense is being made is this a joke a cruel joke

Attention Customer Service:

I have had cellular service with your company around 10 years and I have never wished to change. But I have never had any luck when it comes to upgrading a phone to the point of fear and anxiety and yet it happened again. It is why a hold a phone until change is absolutely needed or better for us. We had a huge long drawn out mess when we bought a SG8+ for phones ending in 6094 & 1616. Ultimately it happened again. my husband and I bought SG10+ for same numbers. We were told we would receive our lowered monthly payment per phone for the cost of the phone per month after 2-3 billing cycles. I called in April and May for reassurance and was again told yes and when it did not show I called in June, each CS rep stated they made notes in the account of our…

This is my second go with Sprint. Customer service was why I left the first time. Unable to have internet access as I did even a few months ago will be why I dump them this time. I'm not even sure this message will post due to the lousy connection I have now.

They are slowing me down more and more every month. Paying off my phone and moving on. NEVER again Sprint.

I have contacted Sprint about being mislead about my Galaxy 10 and the promotion I was told would apply to me. After doing research and calling customer service, I was told NO promotion applied. The promotion was half off Galaxy 10.

I went to the store. I talked to the manager, he told me he couldn't access the account, because he didn't sell the phone to me.. Everybody knows that was a good face lie. I was told someone would call me ,it's been 8 days. nO call

I bought new phone and seller put me on Sprint. He said I would be contacted by Sprint in a couple of days I received a message from Sprint to tab document link on your sight I cannot find any such link how are you going to Bill me I hope by be mail but I don't know

I have been trying to acquire devices and purchase a plan with Sprint. As a new customer. I have been hung up on and been refused to be transfered to a better tempermented specialist. I have been refused to be reconnected to the initial representative that gained my trust and had already established my needs and concerns.

I just left my last provider after several years due to poor customer service. I know I am just one person but this always starts with one person when left unchecked and unaddressed. I was going to spend money with your company and wanted a long term provider.

My deal breaker is customer service and it appears that is a quality lacking at Sprint also. I have no other words. Wait, disappointment comes to mind.

Sprint has the worst customer service!!!!! I have been strung along, promised a solution but been lied to with every call. Sprint does not want to help you unless you are spending more money!!! I can not get someone that actually has a brain, only people that arehard to understand and only can follow a script!

I would not recommend Sprint to my worst enemy!

I call 2 months ago and requested to have the phone service disconnected the same day I pay off the phone. I explained to them that I do not use the phone. I was assured the service would be disconnected after I paid the bill; I did that and was told that I would have the bill adjusted.

I get another bill and now being turned over to collections. Haven’t used the phone in over 4 months.

On the 7th of May, 2019, my wife and I leased two smart phones from a Sprint shop in Newnan, GA.. My wife, being the person who arranges and schedules all appointments, noticed that her calls were being dropped consistently. She called Sprint tech support and , after relaying to them her situation, they sent an Airave 4 LTE unit to help with our problem. Sounds impressive, right? “THE AIRAVE 4 4 LTE!!!”

After nine phone calls to the tech support number on the back of the Airave unit, still no change. Each of the nine people that she talked to said that they would have to start a process to fix the problem, and that it would take 45 minutes to one hour to complete the cycle, after which they would call back. The Airave was never fixed, and the techs never called back.

It was during these…

My wife and I leased two phones at a Newnan, GA. shop on May the 7th of this year. My wife, handling all doctors appointments and such, experienced many dropped called. We were told that the coverage in the nearby town of Senoia, GA. was not good and they would send us an Airave 4 LTE to help with our problem. It didn't.

My wife called the support tech number on the Airave unit a total of 9 times and was told that they would start a process that would take 45 minutes to i hour, and then they would call us back. They never did.

We went to the Sprint shop again and told them our problem, The manager said that, since we were in a brand new neighborhood, the HOA or someone in charge would have to register this new neighborhood to get the coverage needed. We knew this was crap because several…

Sprint gets negative stars. It is virtually impossible to communicate with their outsourced customer service, the people cannot comprehend in English. You will never speak to an American, it's all people in India or Asia who have no idea what you are trying to say.

I called this time last year to cancel a phone and a line, teenager had dropped phone in lake. They did not cancel the line. It sat dormant on my account for a YEAR, with no activity but yet still being paid and apparently Sprint considers this to be normal.

I had auto-pay set up and the bill was around the same as what it always had been so I had no idea I was apparently paying for an active line tied to an invisible phone that made no calls or texts. For a year.

Two different Sprint call center in India/Asia people today…

As soon as my contract expired my service went downhill overnight. Calls drop all the time, told I am roaming within 1 mile from home, my hotspot drops connection constantly and I use it for woking remotely from home, my Google mail always waiting to load, videos constantly buffering. Horrible!

So obvious in the timing.

On Monday July 15th 2019 I visited one of your stores at 325 Hamilton CommonsSpc 41Hamilton commons Mays Landing NJ. We entered the store approximately 1:35pm . My friend log in and the wait began. After an hour a gentleman came over and ask for my name and told me someone would be with me shortly.

I did ask if I could see a tech so he could check out my phone he said sure and the wait started again. There was another half hour - 45 min wait. What I noticed was there were two sales person per customer I don't understand why, by this time the store was really crowded .

Now I'm still waiting and suppose to be next , and no tech came to help. They call the next person after about 15 mins and its not me, its someone who came in about and hour after me. I did see the man trying to straighten up…

m. he worked in phone repair service and asked me what my problem WAS. I was having issues with the phone keeping the correct time. It would end up an hour behind a lot no matter what I did. I was also having problems with my charger and trying to figure out how to see my notifications.

The man acted as if I was making up something. He didn't really seem interested and he was mean. I really didn't want his help with how he seemed and when he came back to me with his findings I felt awful with how he was talking to me.

I was around other customers and they also commented on his attitude with me. I would like to talk to someone immediately. I have had nothing but terrible service EVERY TIME I go to a Sprint store for help. This time I want to be listened to and HEARD.

I want something to…

I recently acquired a tablet from the Sprint store in Brunswick, Ga. I wasn't told that the particular device I chose was not compatible with my phone. I have an Android phone and I signed on to an agreement with an iPhone adaptable tablet.

I can't use it when using data and it's a terrible inconvenience with my needs. What can I do to rectify this matter? I never would have signed on to an iPhone compatible tablet if I had been simply told that I need a tablet compatible with my Android.

I am 66 years young and not as tech savvy as most, but I certainly wouldn't have signed on to an agreement that would be regretful. Thank you for any help in this matter.

My partner received a message on her phone tonight from a Sprint subscriber in Northern Virginia. That was the N-word typed about a hundred times. The text was sent to 19 other people she didn’t know, and it came from 703-200-5357.

When I texted the number to find out if it was just hacked, he essentially confessed. I have now been on the phone with sprint customer service for more than 20 minutes, mostly because I insist on talking to a supervisor and not the poorly-trained person who’s working at their call center.

The image of the text is below. I would appreciate knowing what you’re going to do about this. Banning this idiot, Noah Sieff, from owning a cellphone would be a start.

I wish I could give sprint ZERO stars! Sprint has been the absolute WORST cell phone provider EVER. I can’t use my phone 3/4 of a flipping day. I cannot sit in my own home and use my phone that is way too overpriced.

Your service is jank and the worst. Should really update your prices and services.

I am very upset with the service that I received at my local Palm Harbor store when I upgraded two phones in June.

The store employee (Tony) and new manager were assisting me - as it was pouring rain and they were not busy with any other customers.

I asked for OPTIONS to upgrade both of my phones. The ONLY OPTION they advised me of was to buy out my lease for both phones to upgrade. This is what I did based on their advise. THEY MISLED ME and it cost me alot more money!

When I got home and reviewed my bill on line - which is exactly what they did in the store - so they knew this when they provided only the most expensive option to me.

I could have and should have been advised that I could PURCHASE BOTH PHONES and it would have been LESS MONEY than buying out the lease for each phone to…

The have the worst customer service EVER!!!! I paid over $200 for a credit that was supposed to be placed on my bill. 52 on July 10th. 00 unfreaking real. I had to return daughters phone and once phone was received the credit was to be placed. 00.

I had to pay an extra $101 on top of the bill balance that was already due. I need answers, this isn't fair. Sprint account 771166110. I need a call back ASAP to 412-901-1340.

I visited a Sprint corporate store in St. Petersburg, FL to exchange a phone ordered through customer care. I wasn't happy with the iPhone and wanted to trade it for a Samsung 10.

First of all my first encounter with the tech was not pleasant due to I did not want to have my DL scanned into his tablet. I explained I have not had to do that whenever I've come in the store.

Austin stated it is necessary in order to get into my account, I stated that they could access it by the security question. Austin replied they have all my information anyway and due to fraud I have to let them scan it or I can just use customer care.

I explained customer care sent me to the store so that I could obtain the phone the same day. I asked for a Manager and a Wesley came out stating he was the Manager. His…

I ask the sprint CST D. 00 include unlimited talk, text and data. Each time she said yes. 00, I contact Sprint was told to go back to that office and have them do a contract for what I was told. The store manager refused.

Worse experience of my life. Another customer was in there complaining as well. The Lexington SC office is the worst.

I tried not to give any stars but it wouldn't let me. We've been a Sprint customer since 2000 listed below is how they value us. Numerous things have happened 1. My husband phone messed up we sent it in for repair.

The insurance said it would take 5 days so we switched service to his old s7 edge. The representative turned my phone off instead of my husbands s9 plus. I have an s9 my husband has s9 plus. I finally got that straight but, my phone kept bringing up wifi calling even though I've turned it off.

When I sent the phone in it said to take out Sim card well we couldn't find it when the phone came back I was told go to my Sprint store to get one that was a lie we could only get it from a Corporate Sprint store, not affiliate after we went to two other Sprint stores. 2.

Next, we were…

Sprint told me my HTC would lose service beginning 5/31/19. I made the first of four visits to sales stores just before that date. The phone that Sprint *2 recommended was not available. Or the next one. A LG Empire was.

Looking back there was no needs prospecting by the sales fellow. I guess I concluded the storage and data and apps on the HTC would speak to my needs. Wrong. I paid credit card cash for the LG and activation.

I had less than 23% of my contacts, 98% of internal storage used, and none of my apps when I got home. I returned to the store for expansion of internal storage later. Salesgirl advised that purchase of a mini sd card at Walmart was needed, so I bought a 64 gig card.

This sales person told me that the device sent by Sprint to transfer contacts does not work. I was…

we have 4 lines on this plan. our phones cannot keep a call. they have extremely poor service and drop calls all the time to the point where we had to buy pre-paid phones. Sprint is aware of the issue and said they are upgrading the tower in our area, but this has gone on far too long and we can’t use the phones we pay for.

we have a contract for the sprint to provide a service for our money. we are not getting our service, but they are getting their money, this is not right. they tell us they don’t know when the service issue will end and when the tower update will be completed but, in the meantime, we are paying them 300$ or more per month and can’t even use our phone in our home.

I have contacted them and had them file tickets to fix the issue I have begged to speak to a manager all to…

Network stop working suddenly and after booting it says can find network. This is a common problem with this service. Calls also drop out of nowhere And the screen freezes when playing videos. Dont know if that's a device issue but I'm paying alot of money for service this poor.

Sprint customer service is the worst I've ever seen. I've worked in cable customer service before and thought that was bad but no where near what Sprint representatives have turned into. Its extremely difficult to get anything done. I switched phones 3 days ago because my phone was water damaged due to my own fault.

So, after getting a new phone, I put my sim card in, logged in online to switch the phones and first the website was very faulty. Extremely slow, kept logging me out and just would not work. So I call in to get it switched instead.

Talk to a nice woman, asks for pin password and a one time verification code that gets dents to my mind phone number as our phones are linked on one plan. So I call her at work and get the code.

The kind woman switches the phone information and I…

We have been a Sprint customers since 2006 and have never missed a payment. My wife and I were on vacation in Mexico from June 16th to June 23rd, 2019. On June 15, we signed up for Sprint Global Roaming plan and received confirmations and all the necessary instructions.

During our vacation, the Sprint service was not available. As the Sprint representative explained to us there were problems with the towers. To make absolutely important calls, we had to interrupt our vacation several times a day and return from the beach to the hotel.

These calls cost us $ 200. After returning to Chicago, we spent more than 10 hours on calls to Sprint International Service. It was necessary to be on hold for about 1 hour. It seems that so many people had similar problems.

And after all, the Sprint…

They are flexible with making payments

I have had issues with the customer service I receive from sprint since joining in 2018. I have emailed this email address before and people called me back but I was given the main phone number and there were no notes in my account about what I am upset about.

I was lied to at the start, when the sales rep came to my door, he said sprint has better service than t-mobile, but sprint is not better, our calls drop all the time.

Also, I was told in August of 2018, that I would get 550$ per line and you lied about that. I received a voice mail a month ago saying we are going to send you 270$, and nothing has come, and actually I have been told that several times.

Also, when I call in I wait for such a long time. Several times I have been on the phone with sprint for 2 hours or more. I am so…

The service was horrible. According to the Sprint representatives and the coverage map, I and my family should have had good call and internet service. Calls were frequently dropped, calls were not clear, the internet wouldn't work. I spoke with sprint numerous times and I was told that my conract would end with no penalties.

I returned the equipment and thought I was done. I received a call this morning (7/13/19) that my account went to GC collections. I asked to escalate the call twice and she said there was no one available. The representative said that I owed sprint for 3 phones, but I returned all 3.

She only had record that 2 phones were returned. They were 919 4001823 and 919 412 2213. She created a case report 246 431 181. I provided the tracking numbers for the phones.

Also the…

I have been with sprint for 7 years. Why is it if I need to extend a payment no more than 2 times that they say they cant do it because a second bill has been generated. That is bull crap.

I feel they are already starting to evolve into TMobil(Yuk). That's why I Left tmobile there customer service is HORRIBLE. My 7 years with sprint doesnt mean squat. Oh and mind you one time my bill was 800 dollars and guess what SPRINT GOT THERE MONEY THEY HAVE ALWAYS GOT THERE MONEY FROM ME LATE OR NOT. WOW. THATS TERRIBLE. AND DEFINITELY CRAPPY SERVICE.

AS SOON AS I CAN GUESS WHAT SPRINT EVEN THOUGH I KNOW YOU DONT CARE BUT ITS TIME FOR ME TO LEAVE.

00 per month. 00 per month. The contract ended June 18, 2019. The representative who I had spoken to advised that I had four plans to worked with. 00 plus.

First of all, payments, Sprint take payments out of my account each month and never send a paper trail and if you are going to up with a payments, the payee should have been advised. My first encounted with the sale person, was they never ask me my name and kept telling me this is not my account.

Had informed the individuals that all I wanted was to closed the account due to lack of funds, one phone was stolen, and the others phones had cracked glass.

80 from my checking account on 7/12/19 without my authorization. I do not have an account with Sprint. I was told since I made payments on an account that you used the same credit card on file to deduct this amount. This is theft!

I need ALL FUNDS RETURNED IMMEDIATLY TO MY ACCOUNT! I have spoken with several customer service reps and they have been useless. This has created a hardship and is unacceptable!! I need someone to call me ASAP! Louise Lawson 209-251-5115

Sprints "unimited plan" is the only one that does not offer free voice and text unlimited in Mexico. ATT has it, Verizon, etc. Only Sprint does not which resulted in a 300 overbill to me last month. 25 a minute while the competition includes it for free.

I want to be let out of the contract on that phone since you do not offer the service that your competition does, depsite advertising to the effect that you DO!

I have been with Srint since 2009. I have never paid less than $200 a month. 00. I am a low class american. I work, I have children and a house. The cost of living in Boston Mass is extremely high but I manage to keep up.

Speaking about keeping up, I have to keep up with my Sprint bills of almost 300 monthly to be able to communicate, because in a good business world communication is key. With that being said, I fall behind payments here and there, but always pay and always pay the late fee.

This month I had a minor set back and I needed some partial payments to be done. Sure enough they shut my phone off twice. I made a half payment scheduled the next payment, failed they shut it off again I paid another $51 and only having a left over balance of $64.

I asked for another 7 days they…

I needed my Sprint account number and I called on 071019 at about 8pm. I gave my PIN number and the guy acknowledge my name and info in the system.

However, he told me the system was not done processing my request. For 30 min he tried to sell me other services while I kept telling him that all I needed was my account number. The guy seemed to be playing a game that I didn't appreciate.

I was rude at the end because he was just putting me on hold and coming back with the same offers so I hang up. I will like to file a formal complain...