Sprint

00 per month. 00 per month. The contract ended June 18, 2019. The representative who I had spoken to advised that I had four plans to worked with. 00 plus.

First of all, payments, Sprint take payments out of my account each month and never send a paper trail and if you are going to up with a payments, the payee should have been advised. My first encounted with the sale person, was they never ask me my name and kept telling me this is not my account.

Had informed the individuals that all I wanted was to closed the account due to lack of funds, one phone was stolen, and the others phones had cracked glass.

80 from my checking account on 7/12/19 without my authorization. I do not have an account with Sprint. I was told since I made payments on an account that you used the same credit card on file to deduct this amount. This is theft!

I need ALL FUNDS RETURNED IMMEDIATLY TO MY ACCOUNT! I have spoken with several customer service reps and they have been useless. This has created a hardship and is unacceptable!! I need someone to call me ASAP! Louise Lawson 209-251-5115

Sprints "unimited plan" is the only one that does not offer free voice and text unlimited in Mexico. ATT has it, Verizon, etc. Only Sprint does not which resulted in a 300 overbill to me last month. 25 a minute while the competition includes it for free.

I want to be let out of the contract on that phone since you do not offer the service that your competition does, depsite advertising to the effect that you DO!

I have been with Srint since 2009. I have never paid less than $200 a month. 00. I am a low class american. I work, I have children and a house. The cost of living in Boston Mass is extremely high but I manage to keep up.

Speaking about keeping up, I have to keep up with my Sprint bills of almost 300 monthly to be able to communicate, because in a good business world communication is key. With that being said, I fall behind payments here and there, but always pay and always pay the late fee.

This month I had a minor set back and I needed some partial payments to be done. Sure enough they shut my phone off twice. I made a half payment scheduled the next payment, failed they shut it off again I paid another $51 and only having a left over balance of $64.

I asked for another 7 days they…

I needed my Sprint account number and I called on 071019 at about 8pm. I gave my PIN number and the guy acknowledge my name and info in the system.

However, he told me the system was not done processing my request. For 30 min he tried to sell me other services while I kept telling him that all I needed was my account number. The guy seemed to be playing a game that I didn't appreciate.

I was rude at the end because he was just putting me on hold and coming back with the same offers so I hang up. I will like to file a formal complain...

Have a member of the family plan that is switching off of Sprint. Went to the other cell phone store to arrange and didn't know what the PIN was that they needed. Mobile MySprint didn't have the info. So called customer service.

Went through a series of very lengthy automated prompts and finally talked to a rep that gathered my info and continuously put me on hold approx 5 different times. When she would talk it was about promotions.

Finally said she would email the PIN and there were 2 emails. One with promotions and one to reset my password. Nothing about the PIN. So I tried online chat. The first Sprint rep gathered information and listed more promotions, promising to send the temp PIN to my email.

After turning away all of the offers I was transferred to a supervisor who finally…

I bought a family 4 line plan from your store in spring lake. Since my purchase I have complained to that office once that i was getting no signal and the phone would not make calls or acsses the internet.

I also went in there and told them the microphone for this phone will not work neither will the Jack port on the phone. They told me that I would have to drive an hour and a half to get to a service store.

I work 6 days a week and have no way to get that far. We also got cases and screen protectors that totaled 300 and some change. They have taken two payments a month so at the end of this first year I have payed them $600.

I am very upset with the service and signal not to mention the theft of over $300. If I do not get this problem resolved by the time for the next payment I will…

My daughter and I are in the Autism Spectrum and I had been with Sprint for three years with two phones and two lines and the customer service wasn't great but when we upgraded our phones in March they promised to help us load the new phones but didn't, they promised us a discount on the activation fees and didn't give it and

they up-sold me a Sprint Drive for free if I paid for a third line which didn't fit in my car (it blocked the emergency brake and knocked us on the leg (it is a small car and both my daughter and I are tall)) I called and asked for a return kit within the 14 day period and the agent acted like she misunderstood me (or English isn't her language) and

kept transferring me to technical support as if the problem was I didn't know how to use the thing. I called several…

Its the worst service I've ever had in my life. Equipment doesn't work and then charged for it anyway. Customer Service Agents are not helpful at all. I would run from Sprint as fast as you can.

I was promised a credit to international charge on 6/16/2019, 6/17/19, 6/22/2019. I called in today and was advised that it is not documented. I am requesting a FOIA for the calls on these days.

Hello my name is Marquita Johnson with phone number 916-475-3681. On June 4th I open up two lines of service. I register to receive my bill by email. On June 25th I receive a text message that stated due dates was near.

On June 29 I received another text message that state phone bill was pass due. I dont understand how a bill can be pass due if I the customer never received it by email. I had to knowledge of when the bill was due.

I was forced to set payment arrangement to get account out of default but I don't understand how it got into default after a couple of weeks of services. I have many Multiple cross to customer service explaining this situation and have gotten nowhere and received no help.

On July 2nd I spoke with a representative who was supposed to be trying to figure out…

If i could give a zero i would,worst company i have ever dealt with.

Waited an hour with 3 customers ahead of me! Two workers stated short handed. This is a common excuse!!!!

Went to the next town over to our nearest Sprint store in Damascus, MD. Store was to open at 10:00. No one showed up after I waited until 10:15 with one other customer. Very frustrating! Now I have to go another day probably to anothet location. Not happy.

If I could give negative stars I would. I purchased a phone online for pick up in store. Went to the store to pick up the phone, but couldn't because the lady said I needed to repair my old phone before getting the new one. Understood. I was told I would get a refund for the phone I purchased online. 4 days go by no refund. Contact Sprint, they say that they do not see a refund issued on the account. The chat agent "SARAH" states that I had an agreement with the store, therefore I need to talk to the store. WHAT DAMN AGREEMENT! There is no agreement, its common sense that I do not have the phone so I should have a refund, period. Why are you still holding $162 of some money that you have no right to!!!!!!!!!!!!!!

I STILL HAVE NOT RECEIVED A RESOLUTION!

i have requested a copy of my final bill with itemized charges on it several times and can not get a copy. This is my last time to ask for a supervisor and an itemized bill before I seek an attorney and take Sprint to small claims court.

I would prefer to come to an agreement with a supervisor after one who would be authorized to adjust my final bill of he feels it is right to at least hear me out. Thank you!!!

we are not happty that we are being over carged

Sprint maliciously is refusing to unlock my phone. I have NOT had the use of my phone since July 2, 2018. Promised the phone would be unlocked by July 2, Now I'm told it will be unlocked July 11 !!!!

I will file a lawsuit for the cost of the phone plus punitive damages. case Id 245599756.

I have been with sprint for over 20 years And the customer service I got at The Valley stream store Green Acres mall was the worst I have ever had. I usually get great service with Sprint but this compelled me to write.

The person that was supposed to help me activate my phone was the worst first he told me that it would take an hour to activate my phone so I walked about the mall for one hour only to find out it wasn't done. Then he gave me my phone told me to put in my password and disappeared.

Eventually another person help walk me through it to activate. switch over my old files to the new phone I might as well had called the 1 800 number. This customer service rep Fernando has given Sprint a bad review what a shame

I have been with sprint over 4 years. My mom passed away and I needed more time to pay the bill. The customer service department representative was so rude to me, telling me I need to pay my bill if I can’t then my service will be disconnected started screaming when I asked to speak to a supervisor said no my account doesn’t have options to speak to anyone but him.

I was so shocked at the unprofessionalism a customer service gave. He then hung up in my face. I’m going out today to look for another service provider. I’m paying over 700 a month for phone service .... I REPEAT DO NOT GET SPRINT

48. Speaking with customer service was a waste of time. They have to be the most inept people in customer service. I have bank statements proving it was taken out twice but the idiots at Sprint claim only 1 payment was taken.

Over an hour on the phone with no less than 5 different people and 1 supervisor who ultimately hung up on me and nothing accomplished. I apparently will need to get the services of an attorney to have my money returned. Absolutely pathetic!!!!!

My problem with Sprint is everything now.... they have the worst customer service and WiFi connectivity. I just got an IPhone, but it sucks when connecting to WiFi, it is stuck on x1, and once in a while it will switch to 3G, this happens everywhere I go. Sprint sucks! worst service carrier.

I am a long term member, I believe since 2002 or close. I have had several and I mean several problems but for some reason I stay with sprint.

I currently am having the worst experience every.

On June 6, 2019 I called the customer service line and stated that I have the 7 plus and I would like to buy another I phone but I wanted the I phone with the largest face and she ordered the I phone XR.

I called Sprint back and stated that the person I spoke with gave me the wrong information and that I asked for the largest face and was told it was the XR, when in fact it was XS Max, so the customer service representative at that time stated her name was Blaise, my reference number was I1788427264. She confirmed that she would cancel the original order and place a new order for the phone I asked…

Sprint store located at 1199 Pontiac Ave, Cranston, RI 02920 >44 days waiting on repair Average hold time >30 minutes

May 17, 2019: I called the store and told them my screen was broke and needed a replacement for a Galaxy S10 plus. I tried to make an appointment (45 minute drive) told "walk in's" only. May 18, 2019: I went to the store. I told the employee at the front desk that my screen was broke. The clerk said someone would be with me. 35 minutes later a different employee asked if I needed help. I told him my screen was broke and was waiting on the technician. The clerk informed me there was only one tech but would re-add me to the list. 1hr 15min later (total 1hr 50min) the technician told me they did not have any in the store and would have to order it. June 7, 2019: (20 days…

I am with SPRINT for more than 2 years and last year I added my wife to plan. She took Iphone-x in flex plan. I was enrolled in auto bill pay hence never bothered to verify my bills. After 14months my wife being added to plan, one day I was going through bills to see 19$ being charged every month for SPRINt Complete coverage which I never opted for.

I contacted customer care and they found it was mistake from sale representative but they said they cannot return full money. They started with 38USD and after an hour of chatting they came with 80$ refund. SPRINT actually took more than 240$(without my consent) under SPRINT COMPLETE protection and returned only 80$.

Just an advice, make sure you check your bills timely for all charges. I never had this experience with AT&T and T-Mobile.

Unbelievable that you have to pay for an upgrade! This should be a benefit as a loyal customer so actually you can only upgrade with iPhone forever if you pay to do so! Not what I thought sprint was!! Very disappointing!! Chad combs 5022164631

I’ve been with sprint for some years my bill is 189.00 a month which 65.00 of that is the lease amount of my two phones. I’ve been asking about my bill being so high and never receiving any deals for being a long time account holder!

I changed over to Sprint about 6 months ago from Verizon and it may be the worst decision I have ever made in my adult life. I figured sprint was number 2 in the nation behind Verizon so it can’t be that bad…boy was I wrong.

I don’t know how you can advertise legally and say you are a good provider. I lose calls driving by hospitals in the second largest city in Michigan (Grand Rapids). You can’t instantly send or receive texts when you are around more than 6 people – it literally takes minutes to send a picture to my girlfriend when I am at my father’s house, which again is in a large city.

It is like sprint only has so much broadcasting power and you have to share it with anyone in a 100 yard radius. I don’t know how you are still in business – the coverage is such shit, like its…

Im trying to upgrade my device and went to 2 stores in one day and the customer service was awful. Staff in silver spring the representative (Muska Nazar Ahmad) had a melt down when trying to assist me, In my perception I did not say or do/say anything to intimidate her or reflect anything to make her uncomfortable but sighing.

I would like to see her handle a irate or angry customer, in middle of another rep trying to help she interrupted us by bringing out the manager in the middle of communication while I was being serviced to explain herself on why she terminated her with me. Why she didn't want to help so that made me uncomfortable in the middle of my transaction for her need not mine.

Went to PG Hyattsville to he trying to do the same he asked(no name) what color phone I wanted and…

3823 guess rd suite z Durham nc. The Male employee onsite was rude rushed and did not act professional at all. I came in to return my phones due to horrible customer service and he said we don't take them here I said why noni was told this was the closest store and I had email chats to state that he said I don't need your attitude!

This man should be fired for his rudeness he isn't even try to ask professional he acted like a spoiled college student he is one reason why I left this company after only 3 weeks

I've been with sprint for over 10 years and just recently i decided to switch to another company because my bill kept going up every month and i was told there was nothing i could do to get it lowered. I called to cancel my service back in March, paid the balance that was due, and now in June, I'm still receiving bills.

I called because i got an email about a past due amount, and was told that the line wasn't cancelled, but suspended. I was also told that the account would be sent to collections if not paid asap. I'm no longer working and can't afford to pay 2 phone bills when it's not my fault that the account was cancelled when i asked for it to be.

We are trying to get our phones shut off and sprint still won't do it. For 3 days now we are getting the run around. We turned our phones in and paid our bill in full. Sprint won't shut the 3 lines off.

Keep telling us in 24 hours they will be shut off. Still not shut off as this morning. Called again and told them to shut our phones off. They say oh we are sorry.. that is not the answer. Why does it take so long???

I will never recommend sprint to anyone... Poor customer service.... Very frustrated.....

someone needs to fixed this i am going to pay 2000 for 2 phones that don't work.. I will not recommend sprint to no one they lie and don't fixed nothing ..

Customer Service Representative insinuated several times, during our conversation that, I was incorrect, and lying, abt my 6/21 conversation with a rep.,abt a Arrangement. And when told , verbatim what was explained and instructed by the 6/21 rep,,insinuated I could know the Sprint Representative job due to the fact my longevity with the Sprint Company, making me lyer,,an would know,Sprints politics ,Totally RUDE AND ABSURD, and this is why I am adding this reveiw, and will look at other wireless reviews, because Sprint does not value longevity with customers!!,

Have called at least 3 times and was told they would credit rental to pay off a phone and they never did. I know that the reps have an incentive to not let you talk to a supervisor. They either hang up on you or say they are in a meeting and just won’t put you through.

It is a horrible policy and if the people in charge don’t know it they should! We have had an account for a while but we won’t for long! I can’t believe the total disregard for honesty and integrity! The policy of charging someone for rent and not notifying them and then not taking it off the payoff price is stealing!

I know you will be sued at one point and give the lawyers lots of money! Really disappointed in your service!!

I was a ATT customer for years until a guy knocked on my door from sprint promising lower bills, better service, etc. at first our bill was never smaller than Att now 2 yrs later? 600 bill!!! No service!! We’ve moved to a different home but towers are close.

You tell me sprint if you paid a 600 a month phone bill wouldn’t you want to get on internet and not have dropped calls? I will NEVER recommend sprint to anyone!! I am out an about with my company everyday and I have been telling everyone to not use sprint ever!!!

I hate my phone, I hate my service! I’m just about to say screw this all together! Can’t call because every time I do I get someone I can’t understand and they blow me off!! I’ve tried to resolve this!!

Like you sprint I deal with vendors everyday! Not recommending you and…

12 hours on the phone and my issue wasn’t resolved. This is the worst company ever

00 charge on my bill from the month of May. For damages they say that was on 2 phones that I had returned. Which wasn’t true. I have pictures to prove there wasn’t any damage. So the First Lady I spoke to about told me there wasn’t any notes in the account about the damage that there must have been a glitch that caused the charges.

She was going to credit me back. After about the 5th phone call the credit finally happen. Now my service has been disconnected.. for what? I paid what I was suppose to pay.. 00 on the account is Sprint’s probably NOT mine.

I have now been on hold for 25 mins supposedly waiting for a supervisor to handle my call.. I’ve bern a loyal customer to sprint for 2yrs now. I guess y’all enjoy losing valuable customers.. attached are pictures of the phones returned..…

Terrible customer service at the store when we started our service. The service personnel didn't give us all the information about our plan, we ended up being overcharged. It took a long time to resolve that. Our service was terrible, no data more often than not, dropped calls. It was awful.

We switched back over to at&t, when I went into a store to ask how to end my service and send my phones back(we fulfilled our 18 month contract) I was told to go on line and cancel our service and request a return kit, because the man working at the store said they wouldn't be responsible for anything happening to our devices so he wouldn't handle our return at the store.

I then sent the devices back only to be charged for them because they said one had cracks in it and the other wouldn't power on.…

Besides Boost Mobile, Sprint has got to be the poorest modt unreliable service out on the market. Ive had them for 1 month and have not had steady service for 1 entire day yet. i live dead downtown in my city so there should be absolutely no problem with service but for instance the data fluctuates between 1mb and 5 mb at perfect timing.

I find myself reconnecting to the internet 20 to 30 times a day and thats the truth. Iam totally disatisfied with Sprint there terrible Coverage providers.

Hours of time spent on the phone with no solution for a problem Sprint creates! Sprint representative told me my phone was unlocked and when I went to switch service because I moved out of the coverage area, my phones were not unlocked!

Sprints best solution was 3-5 day wait to be able to use phones again. Absolutely terrible service and clearly untrained employees. Taking no responsibility for their mistake!

They give you defective phones and will not do any thing about it. Thats why the phones are so cheap. At 9.00 per month lease.

I have been trying to take 3 numbers off my account since May 31st, Called custoner care 5 times since May 31st, numbers are still there, keep getting the run around, and they say they can only credit me 95.00, not even what I'm paying for 2 phones. I have been a customer with sprint since 2003, you should treat loyal customers better than this. I refuse to pay anything other than my phone bill and tablet bill

Well one of your employees at the store 10222 gulf freeway in Houston was very very rude to me and my husband when we went to get our phone activated

I bought a phone on May 15, 2019. Four days after I got it the phone was overheating and then would not come on. Made a claim and they told me to take it to apple store. I am disabled and can not get to the store it is 50 miles away.

I barely got to the store to get phones. So while I was trying to find a way to the store. my phone was stolen. I have insurance which said that they was no usage of the phone. It was defective.

I want to pay the bill and I want my phone. please.

I have called about 100 times I have been treated like crap they li d made off will not honer their word I never asked for anything it was offered. I called 20 times just to terminate one of my lines. I hate sprint.

Then call me a liar after paying my bill every month for over 15 years wow

They have the worst customer service and their call service is just as bad. I can't make calls out of my house unless I use wifi call, it's ridiculous. Many of my calls would drop and missing many calls. I have family and friends who have told me that they have tried to call me and can't get through and I have no missed calls from them.

I have called the customer service departments many times and even spoke to a few of their managers and one promise to call me back and never did. I have been a SPRINT customer for many years and they treated me like a nobody.

They got me locked in a contract in which they can't provide a service for me to make a simple phone call. After so many attempts of trying to work things out with SPRINT, I get nowhere. I still can't make calls and can't get any…

Solicitor (wearing a grey sprint polo) by the name of Brandon D came to our door, which has a giant 'No Soliciting' sign in the middle of it. Proceeded to knock loudly, waking up our sleeping baby. Upon my wife telling him that we're not interested and we have a no soliciting sign, his initial response was a sarcastic 'I can't read' followed up with 'your dog woke up the baby, not me!

Wife then asked him to leave, while he continued trying to solicit to me, completely ignoring her. Wife asked for his full name but all he wrote down was 'Brandon D.' with a call-back number of 907-927-1492.

Please instruct Brandon to respect no-soliciting signs.

Since dec 5th 2018....when i signed up...there has been so many issues. I cant even count. I want to get out of sprint....

DON’T GET THIS COMPANY!!! YOU WILL REGRET IT!!!!! BY FAR THE WORST COMPANY ON THE FACE OF THE EARTH!!!! They have terrible service and terrible customer service representatives to match. They charge extremely high rates and give poor service in return.

Also if you set up new service or any service they do not give you a full 30 days of service.

For instance I set up the service over the phone on 12/16. Phones arrived 12/18 Activated the phones on 12/21 (Christmas present and I had paid for service with another company that ended 12/21. Bill due on 01/09. How?!?! Then I recently set a payment arrangement.

I was told to make a down payment. I made the payment. Then I was told to make another payment. Even though that didn’t make sense I made it anyway. The arrangement was made on 6/7 to…