Sprint

Have called at least 3 times and was told they would credit rental to pay off a phone and they never did. I know that the reps have an incentive to not let you talk to a supervisor. They either hang up on you or say they are in a meeting and just won’t put you through.

It is a horrible policy and if the people in charge don’t know it they should! We have had an account for a while but we won’t for long! I can’t believe the total disregard for honesty and integrity! The policy of charging someone for rent and not notifying them and then not taking it off the payoff price is stealing!

I know you will be sued at one point and give the lawyers lots of money! Really disappointed in your service!!

I was a ATT customer for years until a guy knocked on my door from sprint promising lower bills, better service, etc. at first our bill was never smaller than Att now 2 yrs later? 600 bill!!! No service!! We’ve moved to a different home but towers are close.

You tell me sprint if you paid a 600 a month phone bill wouldn’t you want to get on internet and not have dropped calls? I will NEVER recommend sprint to anyone!! I am out an about with my company everyday and I have been telling everyone to not use sprint ever!!!

I hate my phone, I hate my service! I’m just about to say screw this all together! Can’t call because every time I do I get someone I can’t understand and they blow me off!! I’ve tried to resolve this!!

Like you sprint I deal with vendors everyday! Not recommending you and…

12 hours on the phone and my issue wasn’t resolved. This is the worst company ever

00 charge on my bill from the month of May. For damages they say that was on 2 phones that I had returned. Which wasn’t true. I have pictures to prove there wasn’t any damage. So the First Lady I spoke to about told me there wasn’t any notes in the account about the damage that there must have been a glitch that caused the charges.

She was going to credit me back. After about the 5th phone call the credit finally happen. Now my service has been disconnected.. for what? I paid what I was suppose to pay.. 00 on the account is Sprint’s probably NOT mine.

I have now been on hold for 25 mins supposedly waiting for a supervisor to handle my call.. I’ve bern a loyal customer to sprint for 2yrs now. I guess y’all enjoy losing valuable customers.. attached are pictures of the phones returned..…

Terrible customer service at the store when we started our service. The service personnel didn't give us all the information about our plan, we ended up being overcharged. It took a long time to resolve that. Our service was terrible, no data more often than not, dropped calls. It was awful.

We switched back over to at&t, when I went into a store to ask how to end my service and send my phones back(we fulfilled our 18 month contract) I was told to go on line and cancel our service and request a return kit, because the man working at the store said they wouldn't be responsible for anything happening to our devices so he wouldn't handle our return at the store.

I then sent the devices back only to be charged for them because they said one had cracks in it and the other wouldn't power on.…

Besides Boost Mobile, Sprint has got to be the poorest modt unreliable service out on the market. Ive had them for 1 month and have not had steady service for 1 entire day yet. i live dead downtown in my city so there should be absolutely no problem with service but for instance the data fluctuates between 1mb and 5 mb at perfect timing.

I find myself reconnecting to the internet 20 to 30 times a day and thats the truth. Iam totally disatisfied with Sprint there terrible Coverage providers.

Hours of time spent on the phone with no solution for a problem Sprint creates! Sprint representative told me my phone was unlocked and when I went to switch service because I moved out of the coverage area, my phones were not unlocked!

Sprints best solution was 3-5 day wait to be able to use phones again. Absolutely terrible service and clearly untrained employees. Taking no responsibility for their mistake!

They give you defective phones and will not do any thing about it. Thats why the phones are so cheap. At 9.00 per month lease.

I have been trying to take 3 numbers off my account since May 31st, Called custoner care 5 times since May 31st, numbers are still there, keep getting the run around, and they say they can only credit me 95.00, not even what I'm paying for 2 phones. I have been a customer with sprint since 2003, you should treat loyal customers better than this. I refuse to pay anything other than my phone bill and tablet bill

Well one of your employees at the store 10222 gulf freeway in Houston was very very rude to me and my husband when we went to get our phone activated

I bought a phone on May 15, 2019. Four days after I got it the phone was overheating and then would not come on. Made a claim and they told me to take it to apple store. I am disabled and can not get to the store it is 50 miles away.

I barely got to the store to get phones. So while I was trying to find a way to the store. my phone was stolen. I have insurance which said that they was no usage of the phone. It was defective.

I want to pay the bill and I want my phone. please.

I have called about 100 times I have been treated like crap they li d made off will not honer their word I never asked for anything it was offered. I called 20 times just to terminate one of my lines. I hate sprint.

Then call me a liar after paying my bill every month for over 15 years wow

They have the worst customer service and their call service is just as bad. I can't make calls out of my house unless I use wifi call, it's ridiculous. Many of my calls would drop and missing many calls. I have family and friends who have told me that they have tried to call me and can't get through and I have no missed calls from them.

I have called the customer service departments many times and even spoke to a few of their managers and one promise to call me back and never did. I have been a SPRINT customer for many years and they treated me like a nobody.

They got me locked in a contract in which they can't provide a service for me to make a simple phone call. After so many attempts of trying to work things out with SPRINT, I get nowhere. I still can't make calls and can't get any…

Solicitor (wearing a grey sprint polo) by the name of Brandon D came to our door, which has a giant 'No Soliciting' sign in the middle of it. Proceeded to knock loudly, waking up our sleeping baby. Upon my wife telling him that we're not interested and we have a no soliciting sign, his initial response was a sarcastic 'I can't read' followed up with 'your dog woke up the baby, not me!

Wife then asked him to leave, while he continued trying to solicit to me, completely ignoring her. Wife asked for his full name but all he wrote down was 'Brandon D.' with a call-back number of 907-927-1492.

Please instruct Brandon to respect no-soliciting signs.

Since dec 5th 2018....when i signed up...there has been so many issues. I cant even count. I want to get out of sprint....

DON’T GET THIS COMPANY!!! YOU WILL REGRET IT!!!!! BY FAR THE WORST COMPANY ON THE FACE OF THE EARTH!!!! They have terrible service and terrible customer service representatives to match. They charge extremely high rates and give poor service in return.

Also if you set up new service or any service they do not give you a full 30 days of service.

For instance I set up the service over the phone on 12/16. Phones arrived 12/18 Activated the phones on 12/21 (Christmas present and I had paid for service with another company that ended 12/21. Bill due on 01/09. How?!?! Then I recently set a payment arrangement.

I was told to make a down payment. I made the payment. Then I was told to make another payment. Even though that didn’t make sense I made it anyway. The arrangement was made on 6/7 to…

Says i have to many trees in my town that is why I'm having issues. I have been a customer for 19 years. They don't care about longterm customers only about getting new ones.

Hello my name is Felicia I been with Sprint for 17 years. I decided to add my son on my plan as a graduation gift, to my surprise I order the wrong IPhone. So I call Sprint customer service and asked if I could return the phone to my nearest Sprint Store.

I was made aware I could do so. So I get off work and go to your Sprint Store on 2500 S Green Bay Rd, Racine, WI 53406 (Manager is Cameron). As I walk in I did not receive the young man name but he did not address me, he seem like he did not want to be bother so I address him.

I asked if he felt like helping me his body language and face expression said he did not want to be at work nor did he want to help me. So he asked me how could he help. I explain I talk to Sprint Customer Service and was made aware I could bring the phone in for…

I'm disappointed me and my fiance were at the sprint location in Albuquerque New Mexico and I talked her into switching service for the family. She left Verizon for Sprint and the customer service rep stated since I been a loyal customer me and her were to receive gift cards for the referral and special which she was receiving getting 3 phones and 3 lines.

It's been several months and nothing has come in the mail now I don't feel confident of making her switch was a great idea. I hope this can be resolved and keep good faith.

This by far is the worst company I have ever dealt with not only am I calling the retention line that is supposed to help you but I have been promised four times by four different supervisors that I would have a return call I also have a case number and an ID number and none of it has been resolved I will be in the process of filing a grievance against this company

Called to set an appointment for a warranty phone repair was told 1pm I even called back to confirm since it seemed like I was cut off. The store in Aurora IL. I arrive no appointment found so its 1hr and no one can help.

Everyone seems to not care at all. The customer service person is of zero zero help!!

Been with sprint since 02. Network problems now for 10 months. Called, sprint says. Theres no problem. Well, come the end of July. There will not be a problem at all. I will be with Verizon for the next 17 yrs.

53 owed for the return of a Google Pixel 3xl phone purchased on May 9,2019 and returned without activation on May 11,2019. I am sick and tired of being put on hold and switched from one representive to another. I am filling complaints with every organization available.

Sprint has absolutely no concern for their customers.

So we have paid our bill fathfully and tgen they say we havent. Sent all bank statements to them and still say we owe money. I call bullshit there mistake not ours we had all the proof of payments no refunds preiod.

Not even an im sorry for the mistake no credit fid not take late charges off nothing. Been with ya all for a minute. Right now your Customer Service Skills Suck. You should Tske off Charges and give Credit... very sad.

Towers have been down 30 days totaling not please w sprint customer service and resolutions Bird’s on towers dropping calls roaming low signals dropped calls etc... call Ty Perdue 7142807326... contacting better business bureau if not resolved

When I chatted this morning to cancel a payment arrangement an agent made for promise to pay when I didn’t I was informed I owed more money from a February bill that was just added now! No agent ever told me this everytime I set up payment arrangements then another agent rudely threatened to suspend my service if payment not received and charged full amount for a phone. Point is nobody told me in 3 months I owed more money and app didn’t show either

Hello my name is Asha Williams I have been a loyal customer with sprint since 2016. Last week I received a promotional call asking if I wanted to upgrade my galaxy 9 to a 10 with $30 down no activation fee and still pay $33 (and some change) for the new phone.

I told the rep I wasnt sure on the upgrade but I'll try the sprint drive for now. I call sprint back on Sunday because i had a change of mind and i wanted to upgrade the young lady was very confused and had me on hold for over 45 min.

I became very aggravated because she seem like she couldn't remember what I was calling about it was so bad she place me on hold to come back to tell me she could get me a new iPhone ( which it shows that I have always used a galaxy phone) why would I want to switch over to an iPhone and I never…

I would give ZERO STARS or negative stars. I have never been so frustrated, angry, upset, and crazed in all my life. Talking to Sprint is like talking to a brick wall. Requests are IGNORED, assistance is nonexistent, we have called in to cancel phone lines and unlock them so phones could be transferred so my adult children could get their own lines.

IT TOOK 8 WEEKS AND MULTIPLE PHONE CALLS!!!! And then they didn't do it after 3 requests and hours on the phone. Everytime we call in, they start reviewing our billing before they will do anything else. That is NOT WHAT WE CALLED FOR!!

We even called to get our pin changed, as that doesn't work (and only God knows why, because I set it myself). And instead of just changing the pin, we are launched into a review of our bill. WE HAD TO SCREAM…

Wish I could give NEGATIVE stars. But after the 4 call into Sprint customer service I STILL haven't been able to get my voicemail reset. All they wanted to do is sell me another line and wouldn't help.

SPRINT SUCKS! Quitting them and going to company known for stellar customer service like T-Mobile.

I was told my bill would be $300 and we been billed $500???? Went back to the store and they see my point! It's been months and the bill os is still $500......

I was upgrading a cell phone and wanting to pay in full for the new phone. It required 6 transfers to 6 different reps explaining each time all I wanted to do was upgrade and pay in full for the upgraded cell phone.

This ordeal took over an hour. To top it off, I finally gave my credit card information and was put on hold for the process to complete. About a minute later, the rep's phone hung up. He never called back.

This is the most obnoxious, rude, unacceptable customer service I've ever been involved. Sprint should be ashamed for the lack of service that is provided. Management should be fired. I call back and the rep I'm talking to can't find our order.

YOU took my credit card information. You took all the account information. You had everything and you can't find the order? Trump…

I seemingly made 2 payments on my account! The first one was on Jun 1, 2019 and another one on Jun 3, 2019. I didn't make the first one I wasn't even home but it came out of my checking account!

I didn't know this when I made a payment on the 3rd! I checked my banking statement and it showed a duplicate payment! I called and was told by Noah in collections that a refund would be made in 3 to 5 days.

I think the case was #264559266 and not to worry the refund would be made in 3 to 5 business days. I looked on my account today and it didn't show a credit and neither did my bank! I called today and was told they need bank statement to prove they cleared!

Why didn't he tell me Monday when I called! I am on a fixed income and I can't afford 2 payments in the same month! Because of this I…

5 year old, and I went to the Sprint store in the Lycoming Mall to upgrade my phone that was damaged by my toddler. We arrived at their store at 7:10pm, 50 minutes before they closed. We had also called ahead to inform them we would be coming and were told it would take up to 30 minutes to complete the transfer of my old phone to my new phone.

There was a woman behind the desk when we arrived. She said that EVERY phone I liked was "out-of-stock". I expressed how important it was for me to have a new phone asap because I use it to edit photos for my photography business and that I am currently working on a wedding album and have three photo shoots coming up within the next five days.

Because I wasn't going to settle for their cheapest phone or stretch my budget for their most expensive…

My wife and I have spent 10 Hrs. YES 10 Hrs trying to switch from an old prepaid plan to a new sprint plan with a phone we purchased on our own. Absolute nightmare my personal info was given 6 times or more each resulting in a new application and still no results on hold switched put on hold, hang up call back on hold switch to another person, on and

on NO EXCUSE so pathetic 10 hrs and at least I have a temp number, but their are people trying to contact me but my old Number is discontinued and this whole fiasco was done to keep my old number, because I have business contacts which, as of this posting is another absolute failure. Monty Python could not have written so stupid a script absolute incompetence followed by abject apathy does not make for a good experience.

Still waiting for…

On a scale of 1-5 sprint has a 0. I have been trying to get a final bill which i can not access it online. When i called and canceled the service i specifically asked for the final bill to be mailed to me and now its 2 months later and I'm still trying to get a final bill.

I asked for a manager amd marian was unable to provide me with a manager. I now have to wait another 3 business days to get this taken care of. They were unable to email me my final bill as well as they are charging me for a whole months bill in which i did not receive a full months service.

Worst customer service i have ever gotten. I will put an official review on your website. You guys are failing at your customer service.

Service connection communication between stores all out bad customer support was just tired of out of it could never get the phone to work right for five days at a time a $1000 Phone and I can turn in my 4 phone from T mobile I be stuck paying back and returning there phones back to Sprint also I got took......

This is my second message. I’ve been mistreated by your Financial dept in the last two weeks. I was told that if I paid my account to the current payment amount than I could get a payment arrangement. I am now told that I have to pay more money to get that arrangement.

If for any reasons my phones are interrupted, I will be seeking legal advice. My overall experience has been horrible and I will share this experiences with everyone I can. I need to hear back from someone in the Corporate office as soon as possible.

My phone number is (757) 879-4393 either before 9am EST tomorrow or Afternoon 6pm. Thank you!

I called this morning to your Sprint Store on 26921 Alilso Creek Rd. Aliso Viejo CA. I asked it to u still had the two phone deal. He stated he was too busy to answer my question. I stopped because I thouhgt he was kidding. so I went as my question and he repeated. his last answer. I reminded him I was going to be a new customer his reply was sorry u need to set up a appointment. I n a push person but I am telling u I will NOT BECOME A NEW CUSTOMER.

THANK U GOOD BY ex

They changed my rate plan without my consent, then when I received the bill it was totally wrong, it took me 2 hours on the phone with them for them to see they made a mistake, then the adjustment that was promised was never made so I had to call back!

Once I called back I spoke to a different rep, who had no clue as to what I was talking about. That conversation took 1 hour. Then after she advised me my account would be credited, it wasn't. I had to call back again.

That call took one hour. My bill is still not correct and Sprint is overcharging me. I will be filing a BBB complaint as well! I also called on 6/4/19 and spent 1 hour and 30 minutes on the phone to get my watch plan canceled and I didn't get anything accomplished!

I finally got through to a supervisor named Amiees today…

My overall experience with Sprint has been very horrible especially within the last few weeks. I would like to speak with someone at the Corporate office only please. I can be reach either at 1:15 pm EST today or anytime after 7 pm this evening. Thank you!

My best phone number is (757)879-4393

Worst customer service, worst service , they lie all the time. After I cancelled my service they kept taking money out of my account, I asked them to pull up the calls where they told me that I was not going to be billed, but

I was told I could not be refunded because I did not have an account, several times they promised to call me back but they never did. Do not switch to this company you will regret it. My account had notes since I open the account and what one rep told me that I should have canceled.

Last month I checked with an agent and your department that said my bill was going to go down because it went up from $99 in May of 2018 to $117. In May 2019 and this month I got my bill and it went up $12 it’s $129 now.

I am confused I went to the store today at 41st and Yale . I talk to a representative named Tashiya And that girl had an attitude. Very displeased with the service. So instead of my bill going down last month .

I did request to talk to somebody else and he was nice enough but he said my bill went up because of my taxes went from 4 or 5 dollars up to $16. Can you tell me why my bill went up $30 basically in one your time.

And why did they lied to me last month and say my bill was going to go down and they hit me up on some kind of plan that said my phone will be paid off…

I live near MIS NASCAR raceway, every time there is a race or a concert, we loose out cellular signal. so for a 2 week period, 1 week before and one after the event at MIS in Brooklyn MI, we have no data signal service.

It is the same every year. They alter the tower configuration and the locals loose service. very frustrating. can it be fixed? there is a race this weekend.

If I could provide zero stars, I would most certainly do so. For the past several months, I have had reoccurring issues with the service and continuous dropped calls. I use this phone for business purposes as well as personal.

I chatted with about three representatives and cannot believe the level of incompetence of these "customer service" reps. I had emailed the chat transcript to myself and advised the representative that I was sending a copy to their corporate office as well.

For the first time ever, I did not receive my chat transcript. She was in a center overseas(Biggest problem with Sprint) not supporting American jobs. Her communication skills were horrendous and she kept contradicting herself. She asked me what I thought my credit amount should be as if we were negotiating in a…

The analysis discovered that T-Mobile led the way in customer satisfaction and received a score of 76 out of 100. Meanwhile, U.S. Cellular and Verizon both tied for second at 74 points while Sprint came in last with 65 points.

I could add to this with a list of complaints but it makes little difference in the end. They (SPRINT) are beholden to investors and damn the customer at all costs.

Got iPhone XR in Nov. Drop calls, weak network, no one could hear me, text messages would not send, internet very lousy. Called Sprint literally 8 times, went to repair store, no one answered my live chat. They wouldn't do a claim.

Bill was much higher than Verizon. I missed a lot of calls from child school. This phone was a danger to my family. Shame on you Sprint. They still will not answer or help me.

After 15 years of being a customer with Sprint I found out my lease contract ended 12 month ago and I was being charged month to month service when I asked to be put on a ownership plan I was told that I would have to pay $594 dollars more for the phone that the lease contract had expired. They charged me me month to month lease service for three phones, now I don't own the phones unless I paid and additional $594.

What a rip-off for a 12 year customer. One of my phones is damaged and they want me to paid through insurance $294 for a refurnished phone. what a rip off for a loyal customer I asked to be on a 6 month ownership program and this insist that would cost even more.

Good afternoon, My name is Shanteria and I have an account with Sprint. I have been a customer over 10 years. Over the past few months I have experienced the worst customer service in my life. This all started back in March and I still have not received a complete resolution.

I have had customer service agents laugh in my face, keep me on hold over an hour. I have received so much misinformation. I have had billing issues, with the bare minimum service. Supervisors have lied, I spoke with one of your corporate representatives and thought he was a level 1 agent.

I did receive some help from Maria at the corporate office she assisted me and broke my bill down. Now barely a month later I am still having issues. I have called sprint more in the last 3 months than I have with my duration of…

I've been a customer for 18 years and as if June 2018 Sprint's network and service has been completely horrible! I have had several conversations with agents, technical support and even supervisor or two and I am fed up because the issue has yet to be resolved.

I live in a major city yet the service has been crap since last year. They sent me that Magic box which is a complete waste of space becaus eit has done nothing to make the network run better. It takes forever to open emails, to send emails, to download apps, and to watch streaming apps and this service is not free.

I pay my hard earned money and I want great service. I have been nothing but loyal to Sprint in all these years and I expect the same in return. Being that I have been a customer for almost 20 years should come with…

I did a change of ownership that was supposed to be transferred over 3 lines. I now learn after I was told that my lease was over and I am on another carrier that 1 phone was never transferred and now I am being penalized for supposedly canceling a lease that I was told was over.

Now I have to pay 223 dollars for bring mislead. Unacceptable. Wont recommend them again!!