Sprint

If I could provide zero stars, I would most certainly do so. For the past several months, I have had reoccurring issues with the service and continuous dropped calls. I use this phone for business purposes as well as personal.

I chatted with about three representatives and cannot believe the level of incompetence of these "customer service" reps. I had emailed the chat transcript to myself and advised the representative that I was sending a copy to their corporate office as well.

For the first time ever, I did not receive my chat transcript. She was in a center overseas(Biggest problem with Sprint) not supporting American jobs. Her communication skills were horrendous and she kept contradicting herself. She asked me what I thought my credit amount should be as if we were negotiating in a…

The analysis discovered that T-Mobile led the way in customer satisfaction and received a score of 76 out of 100. Meanwhile, U.S. Cellular and Verizon both tied for second at 74 points while Sprint came in last with 65 points.

I could add to this with a list of complaints but it makes little difference in the end. They (SPRINT) are beholden to investors and damn the customer at all costs.

Got iPhone XR in Nov. Drop calls, weak network, no one could hear me, text messages would not send, internet very lousy. Called Sprint literally 8 times, went to repair store, no one answered my live chat. They wouldn't do a claim.

Bill was much higher than Verizon. I missed a lot of calls from child school. This phone was a danger to my family. Shame on you Sprint. They still will not answer or help me.

After 15 years of being a customer with Sprint I found out my lease contract ended 12 month ago and I was being charged month to month service when I asked to be put on a ownership plan I was told that I would have to pay $594 dollars more for the phone that the lease contract had expired. They charged me me month to month lease service for three phones, now I don't own the phones unless I paid and additional $594.

What a rip-off for a 12 year customer. One of my phones is damaged and they want me to paid through insurance $294 for a refurnished phone. what a rip off for a loyal customer I asked to be on a 6 month ownership program and this insist that would cost even more.

Good afternoon, My name is Shanteria and I have an account with Sprint. I have been a customer over 10 years. Over the past few months I have experienced the worst customer service in my life. This all started back in March and I still have not received a complete resolution.

I have had customer service agents laugh in my face, keep me on hold over an hour. I have received so much misinformation. I have had billing issues, with the bare minimum service. Supervisors have lied, I spoke with one of your corporate representatives and thought he was a level 1 agent.

I did receive some help from Maria at the corporate office she assisted me and broke my bill down. Now barely a month later I am still having issues. I have called sprint more in the last 3 months than I have with my duration of…

I've been a customer for 18 years and as if June 2018 Sprint's network and service has been completely horrible! I have had several conversations with agents, technical support and even supervisor or two and I am fed up because the issue has yet to be resolved.

I live in a major city yet the service has been crap since last year. They sent me that Magic box which is a complete waste of space becaus eit has done nothing to make the network run better. It takes forever to open emails, to send emails, to download apps, and to watch streaming apps and this service is not free.

I pay my hard earned money and I want great service. I have been nothing but loyal to Sprint in all these years and I expect the same in return. Being that I have been a customer for almost 20 years should come with…

I did a change of ownership that was supposed to be transferred over 3 lines. I now learn after I was told that my lease was over and I am on another carrier that 1 phone was never transferred and now I am being penalized for supposedly canceling a lease that I was told was over.

Now I have to pay 223 dollars for bring mislead. Unacceptable. Wont recommend them again!!

I have been a Sprint customer for many years. Their customer service has gone worst. One it is extremely difficult to understand the representative English as it looks like call is routed offshore God know where.

Second the courtesy and respect of customer service we are used to here in USA is absolutely missing. I changed my plan future dated and then I tried to get new phone from Apple. I just could not get new phone because the change plan which I did there was no option to cancel, apply immediately.

Only option was to wait whole week. I called and I was put on hold for hours but in vain. Still my issue is unresolved. Absolutely mess.

The manager at Town Center Plaza is very rude and has a mager attitude she said her name is Callie . Not only with my self but also the customer before me the customer told her she didn't need to have an attitude but kept on being rude to her .I've been with Sprint for more than 15 years and I'm am rethinking my next move.Thank you. Virginia Pierce 816-674-5282

My wife has been calling for 10 days to get my phone unlocked. All she gets is the runaround and people that are supposed to call back, but of course they never call back as promised. My next option is to make complaints elsewhere.

Our Account Number is 160474113. My phone number is 863-838-7137 - Pin #0905075 and the case Number is 241549211. Would you please look into this and call back to either me or my wife. Her phone number is 863-838-7990. Thank you

Re: contract 215603305 Leonard Scheff

On 25 May 2019 in response to your TV ads, I went to the Broadway store in Tucson to get a cell phone and an account. Your ad said it would be $35 per month and a free phone. Neither was true. I went ahead anyhow when I was told I could cancel and get my refund within 30 days. That was not true. The monthly charge was $40 not $35. I bot a LG Tribute Empire for $195 plus tax. When I tried to use it, I discovered it did not have a manual. It also did not seem to permit contact with an App Store. The purchase took two hours.

I therefore took it back on May 29 2019 well within thirty days. with the paper work and requested my money back. When I told the employee that I couldn’t use the phone because it lacked a manual. He said he knew that. He agreed to…

Approx 3 weeks ago I had called and spoke to a man and set up payment arrangements. Yes it’s my fault I’m 2 months behind. I had a death in the family and it hit hard. But after being with sprint for over a decade and never being late or had service interrupted I surely thought they took care of their loyal customers.

The gentlemen and I agreed to have past due amount paid by the 1st and the remainder paired by the 11th. Today is the 30th of May. I still have 2 days to make the payment, I’m about 20 bucks shy but I get paid on the 31st...

well apparently the language barrier between me and the representative was an issue or he was just lazy and didn’t make my arrangements because my phone is now shut off on the 30th!! They can not give me 2 more days like I had agreed upon...

told me…

My husband and I went to your Plainwell, MI store to get a new phone for him and add me to his plan and purchase a phone for me. He has been a Sprint customer for many years. I recently retired and no longer have a phone through work.

When asked for ID, we both produced our drivers license. The young man helping us did something on his computer. It evidently didn’t go through at which time he called his manager to the front area. The managers name is Nadina.

After he explained to her why we were there, she told us that since my husband had renewed his license (the paper renewal was attached), she could not help us. When I told her I didn’t understand why she said his license was not valid.

I asked her to check with someone else as his license is valid and her response was “I am not…

Notgettingmybillinthemsiltheyarenotmailfromyouroffice.Notpleasewithyoursericepayingtohighbills.SprintlosemypaymentinJanIAMTRYEDGETTINGMYPHONECUTOFFFORNONPAYMENTAtthistimeiamgoingtohiredalawertofrightforme

There are alot of locations in Daytona beach without coverage. And my unlimited internet is not working like unlimited. Especially the last week of the billing cycle. Not happy with the service.

I have been lied to since the beginning, when you call no one gives the same answer. Never got rebates, I drop calls all day, and tech support don't know what to do to help you. Soon as I can I will be leaving Sprint for Verizon.

My cellphone with T-MOBILE is getting 1 switch over advertising every 5 minutes. I had Sprint I left Sprint because I have no reception in my living room. I don't want Sprint again. I have several blocking programs but add is still getting thru.

the ad had actually caused me to miss regular incoming calls. this must stop now.

I switched from Verizon to Sprint to try it out and have been tremendously disappointed. The cell phone service is about the same as Verizon, with some dead spots where I had service before. The people who helped me at the shop were friendly but didn't seem to know what they were doing and signed me up for an unlimited plan even though I said multiple times I wanted only 2gb.

When I called customer service, the agent was still trying to sell me on the unlimited plan and was unable to change my bill even though I had signed up for only 2gb in the store and was assured multiple times that's what would go through. This all seems like a scam to make me pay for the unlimited plan...

I am really disappointed and am considering switching back to Verizon after this experience.

Sprint has the worst CUSTOMER SERVICE EVER! I been on hold 45 minutes after a rude account representative Gina i17833542269. I need to speak with some immediately! Or I will be canceling all existing service!

I have been waiting for a stupid print out of my bill. I have been overlooked once. I have been getting charged an extra $50 on my bill. There should be a better customer service at your store. I honestly hate coming into your store. Because of this reason.

There are things one could do to be more professional and costumer oriented. But you guys don’t care you get paid either way so that’s why I can’t wait to drop you guys. An hour just for a print out to see why you are taking more of my money

I would not give Sprint even a 1 it would be a zero. I have been a customer since 2004 and recently just got the S10+, this phone is horrible . I can not get service 50% of the time, they sold me a defective phone and they know it is defective yet I can not get a replacement phone.

Horrible customer service they have lied to me multiple times. They are charging me a outrageous amount for a phone that is not reliable.

com/iPhone/restore I tried several times to plug the phone in and turn it on however the button would not move as if it was locked in place I returned with the phone and was told by a man who refused to identify himself that they could not help me. He informed me that they could only take the phone back if it was returned in the same condition stating that I was at fault for the button.

After trying to reach cooperate he finally reached his general manager who sold me the phone she also had to convince him to help me however this guys attitude while I am here is very disgusting and he seems upset that he could not just turn me away. I do not appreciate this disrespect as a longtime customer

I am still waiting to be assisted after over 30 minutes without the employee even acknowledging my presence or apologizing for the wait. I am about to leave and go somewhere else, as in a different carrier. For the amount of money I spend per month for my entire family's phones and services, this lack of customer service is unacceptable. Two people came in after me and left already. How do you plan to make this up to me as my time is valuable and I pay for these services?

M. Luann Fuller

They do not care about people. They are only out to sell and push more product. You ask how to get your bill down and they tack on more and more until you are paying more fo a phone, not less.

When you go in to store for assistance, plan on at least one or two hours. Unless you are buying, then they push you right through. Your phone will not work or unlock after first two days you have it and they tell you you have two pay $250 for a new one.

After you just dumped a ton of money with them. Big RIP off. We have been with them fifteen years and have grown extremely dissatisfied over last two years. Changes in this case are not for the better.

I was tryin to find out how much it would cost to cancel my account with sprint... I was told because I was upset and had bad reception I was going to get $100 of my next bill got a email confirming never got the discount and when I called about it ...

they told me there is no record of an email ever being sent to me and couldn’t help me... I was also told that if I can proof I have bad reception I will receive a waiver for some charges of what I owe on my phone also received an email but

when called they said they never heard of that and no record I was told that or that an email was sent to me.... I called 5 different people so far and they all told me different stories... I am currently on hold with the fifth person on hold for 10 minutes now and counting....

⚠️Sprint has been dishonest since I agreed to switch companies. I have been with Sprint since August and I have had an issue every single month. They offered me an IPhone X and an iPad along with the assurance of a great international contract.

While I am traveling I was told that I should use FaceTime Audio or FaceTime video. This is not true because when my bill came in October I had overage charges that were close to 400 dollars. I had to call the international department who gave me the run around before telling me that the service is to weak to place calls using your data so when you are having a video call that time is actually roaming minutes.

Then they told me that if I used wifi calling and turned off my data that my roaming minutes would not be used. So from November to January…

My husband and I have been customers of Sprint since 1998 and up until the last two weeks have been very satisfied with our service In April my Husband upgraded his phone at a store on 34th St. South in St. Petersburg Florida.

We have worked with the staff in this store in the past (hence the return to work with them) and had great customer service until 5/24/2019 I need to explain what happened prior to this incident. At the time my husband upgraded his phone we agreed to have the Sprint Drive installed in our car.

We were pleased with the explanation of how it worked and were pleased with how we could track what was happening with our car. In fact what started this was when we were traveling about 50 miles south to a doctor's appointment and we received a warning about mechanical…

I see this commercial for satisfaction guarantee. the first 30 days right! What they wont explain is how when they tell you to set up with autopay to lock in your low price for the full 18 month term. Then surprise!

After 30 days my bill go's up $40 a month. Then after 12 months my bill goes up another $60? After complaining for over an hour, they can only give me $25 off a month till term ends. This is still over $75 more a month than i was supposed to pay? Than it gets better.

They tell me i wont get to keep the phone after the 18 months without paying a fairly large amount. They really need to watch the sales representatives which are selling lies. I was told after 12 months i would have the option to pay off the remaining 6 months on the phone or upgrade, or just keep until 18 months…

When upgrading my son's phone we were told that they had a promotion with that phone and son could select some accessories completely FREE. Noticed my bill increase by $31 a month and when I inquired, they said I signed for them and there is nothing Sprint will do.

They told me I was signing for the phone and said several times FREE. My son is a witness and when I called the store where we purchased phone, Store Manager, Christian, said I was about the tenth person who had complained about the individual, Bartholomew Dewitt-Sutton.

I spent over 90 minutes on the phone with Sprint and was promised a phone call the following day for resolution if I would call the store and talk to them. I never got a phone call from the supervisor, Shondra (sp).

I have contacted an attorney for advice and…

My rating experience would be negative 5 for the simple reason that the representative gave me the run around and denied giving me corporate office number pressuring me to stay with sprint me having talk to 8 representatives for a period of 5hrsand not getting nowhere always getting false information

There was a promotion running around Christmas time with LG where if you bought an LG phone, you were to get a free LG 55" TV. At that time, we bought 4 new phones, added 3 additional lines to our account.

An i-phone 10XR new phone number 936-499-6917, 2 were Android Samsung - phone 936-329-3230 (which was a free phone) ported over from AT&T, second Android Sansung - phone 936-444-6672 (was supposed to get a free LG large-screen TV) also ported over from AT&T. The television was supposed to be a promotion from LG.

We were told this would be shipped to the store in Conroe. Julian Landaverde was our salesman who said he would fill out papers. That was just after Christmas. We have been in the store multiple (probably up to 20 times, by the various people on my account, my husband (3 or 4…

4 years ago I switched to sprint. Service was great. Now I upgraded my phones and now my coverage sucks. Drop calls all the time. Calls time out. a lot of dead spots while traveling. Calls not going through to another sprint carrier Not sure if it’s Sprint needs a updated system or if my NEW Apple iPhone XR is a piece of crap.

And the monthly cost is 200 per month. I am not getting what I pay for. Between my adult children and myself whom all now have sprint experience the same services. Crappy service. And we all have updated 2019 apple iPhones.

WORST CUSTOMER SERVICE AND THEY WILL SUCK YOUR BLOOD by stealing your money and charging you extra fees

I had insurance on my phones I called the insurance claim number only to be told that my phones were obsolete they stop making that model and that they could not help me to buy a new phone. when I ask so why would you sale insurance on obsolete phones they claimed that it was sprints fault. I have been a customer since 2006 preferred customer my a**.

I went the the Sprint Store at 997 Central Ave. to pay my Virgin phone bill. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch.

Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so. I said can you get a mgr. and he just looked at me like I had two heads.

Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt.

Again he just stood there giving me and indignant looks and said not til I get to the screen to do it. At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long…

I can’t make calls. There is sometimes a delay before the call connects. This poor service comes and goes. Right now it is very hard to make calls in 32224 zip code.

Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones. Good thing I'm a preferred customer since 2006. garbage...

The service sucks I can’t use my phone ever unless I’m connected to WiFi and yes my cellular data is on.

I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please. The number who calls here is 678-345-0727 form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer.

I thank you for your help as blocking this number to my home number.

I call at sprint because my Bill Due Date was 15 of every month, and another agent and a supervisor front sprint 1800 were I spoke 2 weeks ago told that I should call between 21/22 to change before my next cycle bill starts. And this woman agent told me: 1: I couldn’t change my Due date because I did a contract with Sprint and I have my 18 months to Done in order for me to Change.

2: I order her I want to speak with Supervisor she said I couldn’t talk and I told as I’m the costumer of sprint I have the right to speak with a Supervisor and she told no you can’t. I order here transfer and finally did but put me hanged on the phone waiting and waiting.

On 03/08/2019 I went to the sprint store at 2109 E Franklin Blvd Gastonia, NC 28054 Store number 2094 to look at new phones and consider an upgrade. I was greeted by sales rep Elizmar Montanez. There was sign in front of the phone stating it was $29 a month. I asked if I could get the phone and only add $29 to my monthly bill repeatedly and she answered yes. My bill was about $79 dollars and she gave me a new price with the phone including taxes and fees of under $110 a month. My first draft was $170. She asked me if I wanted the Sprint insurance on the phone and I told her no. She offered me a Sprint Drive device and service that came with a one year membership with AAA and that if I signed up for it it would lower my bill by $5. I told her to proceed and sign me up for it.

I have been…

I decided to leave my current provider and switch to sprint. I was looking for two lines and devices. they assured me nothing was going to be charged. a couple weeks later I was looking to get the…

Betany Christown mall Sprint. RICKEY is the Manager. I went in because I needed more RAM ( better phone ) and I explained that I milti tasc with this device. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months..

NO ONE WILL HELP> ESPECIALLY HIM. I will be calling 3 on your side to expose this FRAUD if this is not resolved soon. the account is for phone # 5305522570

I feel as though the online chat customer service help are not understanding at all. I have been having financial difficulties due to being sick was out of work for weeks. Yes I fell behind on all my bills. But have always made a monthly payment to sprint yes late.

I’m currently still a month behind on bills and asked if I could make the 213 payment on May 31st . I explained the situation and absolute compassion. I don’t want to change service I just want to have an arrangement for the 31st.

Man what an experience! I called to see if I could get my bill reduced being as I have been a customer for 14 yrs or I was going to switch providers . so the representative talked me into new xr phones. The price was right.

After an hour talking to her and picking colors and etc. she transferred me to another representative which then gave me a higher price. Had to get a manager involved and he could care less if we were going to switch and said he would connect me with the disconnect department.

Wow that’s how they treat loyal customers. Guess I’m going to t- mobile.

Y'all customer service agents are rude I asked to speak with a supervisor multiple times and the agent still didn't get a supervisor until I really got pissed off and curse basically I was called a liar then when the supervisor got on the phone he was rude as well when I try to explain to them what was going on this is the worst service I ever had in my life I can't believe how sprint agents treat people that use their service I'm looking to terminate my service with y'all unbelievable

IT SO SAD FOR ME TO HAVE TO DO THIS. I HAVE BEEN WITH THIS COMPANY FOR A WHILE AND SLWAYS GAVE SPRINT KUDSO BUT NOW IAM A VERY VERY UNHAPPY CUSTOMER. GOT TH PHONE IN MARCH PHONE NEVER WORKED RIGHT TH COUNTLESS TIME I SPENT ON TH PH WITH CUSTOMER SERVICE TECH SUPPORT AND TRIPS TO REPAIR STORE.

ALL SAID IN DONE U WANT TO GIVE A $40 DOLLAR CREDIT. WOW INSULT SO THEY LET ME GET A NEW PH IN APRIL JUST TO FIND OUT THEY PUT TH PRICE ON MY BILL BUT TH PH WAS TURNED IN TH SAME DAY I GOT TH NEW 2ND PH.

AFTER THIS I WILL BE TAKING MY HARD EARN MONEY AND TIME TO ANOTHER CELLPHONE PROVIDER....

Sprint , I was told by a sprint customer service representative holds peoples payments from one to eight days in thier mail room before processing it. If your payment is due in two days and it has been recieved at thier mail room two days before your due date but is held for six two eight days you get an unwarranted late charge to your account.

This is so discusting and wrong and has to be illeagal. Calling Sprint to correct this situation is nothing less than a joke to them. I tried to complain to sprint but was told instead to call the county consumer fraud unit and start an investigation.

Also the federal trade commission , federal communications commission , and better business bureau and file complaints. If you have sprint and have been charged late fees it was probably caused by…

I have been a customer for a long time with sprint (if this matters). My lease was up few months ago then my monthly bill went up. Called customer service inquiring about it n I was told that I still owe on my devices.

How can that be possible when we were leasing the devices while in contract n after the contract we still owe? So that means your company is falsifying the information to the customers? Can someone help me figure it out please.

When I call customer service ther speak like robots n seems like they r reading from a given way of telling customers what sprint wants them to say. I hope someone can explain this ASP

Definately NO COMPLAINT. Just want to acknowledge one of the Sales person: name"FRANCISCO" at the OCEANSIDE CALIF. Retail outlet #1252 store. SUPER HELPFUL, Knowledgeable, Wanderful personality. ANYTIME! When myself or my husband need assistance Francisco is so willing to help..

Actually what I noticed all the Associates were so polite. THANKYOU! For this Experience. Leo & Sherry Soward.