Sprint

I have been waiting for a stupid print out of my bill. I have been overlooked once. I have been getting charged an extra $50 on my bill. There should be a better customer service at your store. I honestly hate coming into your store. Because of this reason.

There are things one could do to be more professional and costumer oriented. But you guys don’t care you get paid either way so that’s why I can’t wait to drop you guys. An hour just for a print out to see why you are taking more of my money

I would not give Sprint even a 1 it would be a zero. I have been a customer since 2004 and recently just got the S10+, this phone is horrible . I can not get service 50% of the time, they sold me a defective phone and they know it is defective yet I can not get a replacement phone.

Horrible customer service they have lied to me multiple times. They are charging me a outrageous amount for a phone that is not reliable.

com/iPhone/restore I tried several times to plug the phone in and turn it on however the button would not move as if it was locked in place I returned with the phone and was told by a man who refused to identify himself that they could not help me. He informed me that they could only take the phone back if it was returned in the same condition stating that I was at fault for the button.

After trying to reach cooperate he finally reached his general manager who sold me the phone she also had to convince him to help me however this guys attitude while I am here is very disgusting and he seems upset that he could not just turn me away. I do not appreciate this disrespect as a longtime customer

I am still waiting to be assisted after over 30 minutes without the employee even acknowledging my presence or apologizing for the wait. I am about to leave and go somewhere else, as in a different carrier. For the amount of money I spend per month for my entire family's phones and services, this lack of customer service is unacceptable. Two people came in after me and left already. How do you plan to make this up to me as my time is valuable and I pay for these services?

M. Luann Fuller

They do not care about people. They are only out to sell and push more product. You ask how to get your bill down and they tack on more and more until you are paying more fo a phone, not less.

When you go in to store for assistance, plan on at least one or two hours. Unless you are buying, then they push you right through. Your phone will not work or unlock after first two days you have it and they tell you you have two pay $250 for a new one.

After you just dumped a ton of money with them. Big RIP off. We have been with them fifteen years and have grown extremely dissatisfied over last two years. Changes in this case are not for the better.

I was tryin to find out how much it would cost to cancel my account with sprint... I was told because I was upset and had bad reception I was going to get $100 of my next bill got a email confirming never got the discount and when I called about it ...

they told me there is no record of an email ever being sent to me and couldn’t help me... I was also told that if I can proof I have bad reception I will receive a waiver for some charges of what I owe on my phone also received an email but

when called they said they never heard of that and no record I was told that or that an email was sent to me.... I called 5 different people so far and they all told me different stories... I am currently on hold with the fifth person on hold for 10 minutes now and counting....

⚠️Sprint has been dishonest since I agreed to switch companies. I have been with Sprint since August and I have had an issue every single month. They offered me an IPhone X and an iPad along with the assurance of a great international contract.

While I am traveling I was told that I should use FaceTime Audio or FaceTime video. This is not true because when my bill came in October I had overage charges that were close to 400 dollars. I had to call the international department who gave me the run around before telling me that the service is to weak to place calls using your data so when you are having a video call that time is actually roaming minutes.

Then they told me that if I used wifi calling and turned off my data that my roaming minutes would not be used. So from November to January…

My husband and I have been customers of Sprint since 1998 and up until the last two weeks have been very satisfied with our service In April my Husband upgraded his phone at a store on 34th St. South in St. Petersburg Florida.

We have worked with the staff in this store in the past (hence the return to work with them) and had great customer service until 5/24/2019 I need to explain what happened prior to this incident. At the time my husband upgraded his phone we agreed to have the Sprint Drive installed in our car.

We were pleased with the explanation of how it worked and were pleased with how we could track what was happening with our car. In fact what started this was when we were traveling about 50 miles south to a doctor's appointment and we received a warning about mechanical…

I see this commercial for satisfaction guarantee. the first 30 days right! What they wont explain is how when they tell you to set up with autopay to lock in your low price for the full 18 month term. Then surprise!

After 30 days my bill go's up $40 a month. Then after 12 months my bill goes up another $60? After complaining for over an hour, they can only give me $25 off a month till term ends. This is still over $75 more a month than i was supposed to pay? Than it gets better.

They tell me i wont get to keep the phone after the 18 months without paying a fairly large amount. They really need to watch the sales representatives which are selling lies. I was told after 12 months i would have the option to pay off the remaining 6 months on the phone or upgrade, or just keep until 18 months…

When upgrading my son's phone we were told that they had a promotion with that phone and son could select some accessories completely FREE. Noticed my bill increase by $31 a month and when I inquired, they said I signed for them and there is nothing Sprint will do.

They told me I was signing for the phone and said several times FREE. My son is a witness and when I called the store where we purchased phone, Store Manager, Christian, said I was about the tenth person who had complained about the individual, Bartholomew Dewitt-Sutton.

I spent over 90 minutes on the phone with Sprint and was promised a phone call the following day for resolution if I would call the store and talk to them. I never got a phone call from the supervisor, Shondra (sp).

I have contacted an attorney for advice and…

My rating experience would be negative 5 for the simple reason that the representative gave me the run around and denied giving me corporate office number pressuring me to stay with sprint me having talk to 8 representatives for a period of 5hrsand not getting nowhere always getting false information

There was a promotion running around Christmas time with LG where if you bought an LG phone, you were to get a free LG 55" TV. At that time, we bought 4 new phones, added 3 additional lines to our account.

An i-phone 10XR new phone number 936-499-6917, 2 were Android Samsung - phone 936-329-3230 (which was a free phone) ported over from AT&T, second Android Sansung - phone 936-444-6672 (was supposed to get a free LG large-screen TV) also ported over from AT&T. The television was supposed to be a promotion from LG.

We were told this would be shipped to the store in Conroe. Julian Landaverde was our salesman who said he would fill out papers. That was just after Christmas. We have been in the store multiple (probably up to 20 times, by the various people on my account, my husband (3 or 4…

4 years ago I switched to sprint. Service was great. Now I upgraded my phones and now my coverage sucks. Drop calls all the time. Calls time out. a lot of dead spots while traveling. Calls not going through to another sprint carrier Not sure if it’s Sprint needs a updated system or if my NEW Apple iPhone XR is a piece of crap.

And the monthly cost is 200 per month. I am not getting what I pay for. Between my adult children and myself whom all now have sprint experience the same services. Crappy service. And we all have updated 2019 apple iPhones.

WORST CUSTOMER SERVICE AND THEY WILL SUCK YOUR BLOOD by stealing your money and charging you extra fees

I had insurance on my phones I called the insurance claim number only to be told that my phones were obsolete they stop making that model and that they could not help me to buy a new phone. when I ask so why would you sale insurance on obsolete phones they claimed that it was sprints fault. I have been a customer since 2006 preferred customer my a**.

I went the the Sprint Store at 997 Central Ave. to pay my Virgin phone bill. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch.

Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so. I said can you get a mgr. and he just looked at me like I had two heads.

Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt.

Again he just stood there giving me and indignant looks and said not til I get to the screen to do it. At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long…

I can’t make calls. There is sometimes a delay before the call connects. This poor service comes and goes. Right now it is very hard to make calls in 32224 zip code.

Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones. Good thing I'm a preferred customer since 2006. garbage...

The service sucks I can’t use my phone ever unless I’m connected to WiFi and yes my cellular data is on.

I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please. The number who calls here is 678-345-0727 form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer.

I thank you for your help as blocking this number to my home number.

I call at sprint because my Bill Due Date was 15 of every month, and another agent and a supervisor front sprint 1800 were I spoke 2 weeks ago told that I should call between 21/22 to change before my next cycle bill starts. And this woman agent told me: 1: I couldn’t change my Due date because I did a contract with Sprint and I have my 18 months to Done in order for me to Change.

2: I order her I want to speak with Supervisor she said I couldn’t talk and I told as I’m the costumer of sprint I have the right to speak with a Supervisor and she told no you can’t. I order here transfer and finally did but put me hanged on the phone waiting and waiting.

On 03/08/2019 I went to the sprint store at 2109 E Franklin Blvd Gastonia, NC 28054 Store number 2094 to look at new phones and consider an upgrade. I was greeted by sales rep Elizmar Montanez. There was sign in front of the phone stating it was $29 a month. I asked if I could get the phone and only add $29 to my monthly bill repeatedly and she answered yes. My bill was about $79 dollars and she gave me a new price with the phone including taxes and fees of under $110 a month. My first draft was $170. She asked me if I wanted the Sprint insurance on the phone and I told her no. She offered me a Sprint Drive device and service that came with a one year membership with AAA and that if I signed up for it it would lower my bill by $5. I told her to proceed and sign me up for it.

I have been…

I decided to leave my current provider and switch to sprint. I was looking for two lines and devices. they assured me nothing was going to be charged. a couple weeks later I was looking to get the…

Betany Christown mall Sprint. RICKEY is the Manager. I went in because I needed more RAM ( better phone ) and I explained that I milti tasc with this device. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months..

NO ONE WILL HELP> ESPECIALLY HIM. I will be calling 3 on your side to expose this FRAUD if this is not resolved soon. the account is for phone # 5305522570

I feel as though the online chat customer service help are not understanding at all. I have been having financial difficulties due to being sick was out of work for weeks. Yes I fell behind on all my bills. But have always made a monthly payment to sprint yes late.

I’m currently still a month behind on bills and asked if I could make the 213 payment on May 31st . I explained the situation and absolute compassion. I don’t want to change service I just want to have an arrangement for the 31st.

Man what an experience! I called to see if I could get my bill reduced being as I have been a customer for 14 yrs or I was going to switch providers . so the representative talked me into new xr phones. The price was right.

After an hour talking to her and picking colors and etc. she transferred me to another representative which then gave me a higher price. Had to get a manager involved and he could care less if we were going to switch and said he would connect me with the disconnect department.

Wow that’s how they treat loyal customers. Guess I’m going to t- mobile.

Y'all customer service agents are rude I asked to speak with a supervisor multiple times and the agent still didn't get a supervisor until I really got pissed off and curse basically I was called a liar then when the supervisor got on the phone he was rude as well when I try to explain to them what was going on this is the worst service I ever had in my life I can't believe how sprint agents treat people that use their service I'm looking to terminate my service with y'all unbelievable

IT SO SAD FOR ME TO HAVE TO DO THIS. I HAVE BEEN WITH THIS COMPANY FOR A WHILE AND SLWAYS GAVE SPRINT KUDSO BUT NOW IAM A VERY VERY UNHAPPY CUSTOMER. GOT TH PHONE IN MARCH PHONE NEVER WORKED RIGHT TH COUNTLESS TIME I SPENT ON TH PH WITH CUSTOMER SERVICE TECH SUPPORT AND TRIPS TO REPAIR STORE.

ALL SAID IN DONE U WANT TO GIVE A $40 DOLLAR CREDIT. WOW INSULT SO THEY LET ME GET A NEW PH IN APRIL JUST TO FIND OUT THEY PUT TH PRICE ON MY BILL BUT TH PH WAS TURNED IN TH SAME DAY I GOT TH NEW 2ND PH.

AFTER THIS I WILL BE TAKING MY HARD EARN MONEY AND TIME TO ANOTHER CELLPHONE PROVIDER....

Sprint , I was told by a sprint customer service representative holds peoples payments from one to eight days in thier mail room before processing it. If your payment is due in two days and it has been recieved at thier mail room two days before your due date but is held for six two eight days you get an unwarranted late charge to your account.

This is so discusting and wrong and has to be illeagal. Calling Sprint to correct this situation is nothing less than a joke to them. I tried to complain to sprint but was told instead to call the county consumer fraud unit and start an investigation.

Also the federal trade commission , federal communications commission , and better business bureau and file complaints. If you have sprint and have been charged late fees it was probably caused by…

I have been a customer for a long time with sprint (if this matters). My lease was up few months ago then my monthly bill went up. Called customer service inquiring about it n I was told that I still owe on my devices.

How can that be possible when we were leasing the devices while in contract n after the contract we still owe? So that means your company is falsifying the information to the customers? Can someone help me figure it out please.

When I call customer service ther speak like robots n seems like they r reading from a given way of telling customers what sprint wants them to say. I hope someone can explain this ASP

Definately NO COMPLAINT. Just want to acknowledge one of the Sales person: name"FRANCISCO" at the OCEANSIDE CALIF. Retail outlet #1252 store. SUPER HELPFUL, Knowledgeable, Wanderful personality. ANYTIME! When myself or my husband need assistance Francisco is so willing to help..

Actually what I noticed all the Associates were so polite. THANKYOU! For this Experience. Leo & Sherry Soward.

After a year being with sprint i longer get data service. After several phone calls the only thinh they can tell me is my roaming data is suspended. That happened 1 day into my plan. Not doing anything different. So long story short there is nothing they can do for me.

Stuck with no service or pay a bunch of money to leave. Straight robbed and pissed off.

They put 63 dollars more on my bill why for no reason. They told me that my bill will be the same for two year 197.00 know is 261.00

I pre-ordered the galaxy s10, very excited to received. I should have kept my old phone. This phone will not allow me to place calls or texts from my home. I have spoken with numerous people via phone, chat and numerous visits to the store.

I was told there was an issue with the towers need my home and they were fixing as soon as possible. Every time I speak to Sprint it is a different story. I was told I would receive credit for one month for this issue.

NOT ACCEPTABLE SINCE I HAVE BEEN DEALING WITH THIS ISSUE SINCE I RECEIVED THIS PHONE!!! I would prefer to pay my bill and have a phone that works.

Finally after 4 visits to the sprint store they told me it was a phone issue and they would have to replace, new phone on backorder for 2 weeks, lol!!! and then was told that it was a 50/50…

TO PRESIDENT C/O COMPLAINT DEPARTMENT STORE -CORPORATE KIGHTSDALE,NC TIME 5/11/2019 TIME A AROUND 10;45 AM DEAR TO WHOM IT MAY CONCERN THIS COMPLAINT IS TO INVESTIGATE AGAINST THE STAFF RUDE,UNPROFESSIONAL BAVIOUR. MY NAME PARAJIT SINGH SANDHU AC BUSINESS ACCOUNT-ATCM I HAVE BEEN SPRINT ACCOUNT HOLDER 25 YEARS AND PAID MILLION DOLLARS PLUS THROUGH OUT MY SERVICE WITH SPRINT AND NEVER CHANGED.

WE HAVE MULTIPLE PHONE LINES. MY GLAXY PHONE NUMBER 919-296-0000 HAVE CHARGING ISSUE SO I WENT TO ABOVE MENTIONED BRANCH. AS I ENTER ASKED TO SIGN THE PURPOSE ON THE COMPUTER SCREEN AND ASK TO WAIT TECH WILL CALL YOU IN FEW MINUTES.

IT WAS NOT RUSH 3 PEOPLE IN THE STORE AND AFTER 15 MINUTES I WAS ASKED BY GENTLEMAN AND WALKING TOWARDS COUNTER WHERE THE AFRICAN AMREICAN LADY WERE ONLY TECH SHE CLAIMS…

My son dropped his 2 month old Galaxy 9 and the screen cracked. Thank goodness I decided to get the insurance on the device. I brought the phone to the sprint store (Tyrone Blvd in St Petersburg, FL). They had to order the parts and called me 2 days later to tell me to come in and it will take 2 hours to repair it.

I made an appointment and brought it in. I was told it was a busy day (why bother with an appointment) and it would be 3 hours and they would call when fixed. I said ok as I had no other choice. This was at 2pm.

At 5:30 I tried calling the store to find out if it was done since I hadn't heard from them yet. From 5:30 to 6:30 I called the store repeatedly only to listen to it ring and ring then go to an automated message "we're sorry, all store representatives must be busy with…

Went into store ID 8516 Thursday the 9th of May at 7:30 pm. Was taken care of by Agent ID #CV88635. I thought it was a relatively good experience but he wouldn't budge on the upgrade fee even after I told him I received a notice.

Said I need to call customer service to have it waived. Called customer service on Saturday, May 11 and they were unable to do anything because I didn't go through them. Agent ID AT397191 (very nice by the way) offered to call the store and ask if they would refund it.

I asked her to also let them know I didn't receive my lease agreement or receipt for the upgrade. She got back on with me and said the guy that took care of me remembered me and they won't budge on it.

Also had not nice things to say about me which totally perplexed me because I was so nice and…

I have been a customer for 13 years As of today I believe I will be leaving Sprint due to the lack of knowledge on their staff

Over the last 6 weeks I have had a store staff increase my bill then when I returned it 48 hours to have my bill adjusted they told me they were unable and I would have to wait for the next billing statement

I purchased a new phone for my son who by the way is a current college student that I have never been told I could receive a discount Once I purchase the new phone I paid off the old phone

I requested to have the old phone unlocked Now a week later I am being told I can not purchase the old phone

I’m sorry I already purchase the old phone Also I am to return the old phone

This is a complete utter mess

I am requesting a return email or send gone call to…

You are sick the way you sign people into contracts and give them the worst data possible you’d think for that price you’d be getting better there’s a reason everyone talks about you and it’s true I’m humiliated to have you as a carrier and you should be Embarrassed

Was told back in December when I joined sprint that my cell phones would be paid off with my previous carrier and they still have not been paid off. Plus when I try to make phone calls I can't it says either emergency calls only or no network cellular.

I want my phones paid off and something done with my services. I never had this problem with my other carrier the only reason I switched was because there customer service rep sucked.

Dear Sirs: PLEASE PULL UP MY ACCOUNT. My problems started on Friday of last week. 5 hours on Friday the 3rd of May!! my problem has not changed only worst with the lies I have received from CUSTOMER CARE SUPERIVISORS " Linda, Michael and the one that would not give her name at 8:50 PM Central Time Zone.

My problem has not changed since Friday!!! Tech Service sent me to Corporate Store in Panama City, Florida took off a half of day to go there. More lies from management told me my plan did not include Mobile Hot Spot.

… More BS lies my plan includes everything. New CUSTOMER CARE SUPERVISOR on Monday afternoon after being at your Corporate Store in Panama City, Fl. after being directed there my Tech Support. the Store is not a repair center!!! Your Supervisor moved my plan to 4G LTE at…

have had problems since the day i have signed up. call every month since i have had them. wait over an each time for a manager. never speak to someone in the usa.... im looking for a new company. they have the worst customer service i had in my life.

charging my phone for something that i wasnt suppose to be charged for 6 months and have yet to talk to a manager.

This altercation occurred at the sprint store located on 3741 Mall Dr, Texarkana, TX 75501. There is an employee there who curses almost constantly. In front of customers and preachers. She was fired today, but somehow, rehired because apparently, someone with a foul mouth and no manners is worth more than a customer's experience in your store. I am very disappointed.

Sprint insists on overcharging then refuses to do a refund. I have tried to discontinue a line for almost 3 years. No one returns my calls after numerous requests. My rates have increased for no apparent reason and no prior call to explain about increased rates.

Customer service is sooooo knowledgeable about their company policies. Trying to call in to get help is a joke! On hold for 23 plus minutes now. I would appreciate someone calling me that is authorized to handle my issue. 208-206-2369 Lorri

Took 4 days to Unlock phone, took a rep and her manager to get the correct pay off number to payoff my phone, 45 min, 2 reps, 1 manager to let me know I cannot Disconnect my service in the middle of a billing month and let me know it can only be done at the end of the cycle and they do not Pro-rate.

Bill Date 15th Cycle ends 21?? WHY R you billing me 3/4 into the cycle. Just a bunch of dopes who are Not on the same page at customers expense

I had applied for a work from home job on Facebook & was hooked up with google hangouts, I was asked questions and then told I would be perfect for the job. i figured it sounded good and he said the name of company was home solutions or housing solutions, I can’t remember now, I am so upset.

They told me everything would be done on laptop & phones, he sent me two phones by fedex and asked me to send these to a address in California so that all the information would be programmed into these phones, so I had my aide take them and mail them to the address I was given.

He then went on my sprint account and added these phones to two new lines. I have the IMEI numbers and phone numbers that were put on my account. He also ordered a phone , told me it would be mailed to me.

But I never…

I canceled my service February 21, 2019 to go with Verizon. " I did not keep that phone number and I traded my phone in to Verizon. I get a bill in April with a balance of $158 and change.

I called customer service and they said they would take half off my bill. I get another bill in May stating I owe $158 and change, but when I call it is now up to $165 and change. I called back and they gave me the worst time on the phone.

I ended up paying the bill because they would not back down. I don't know how Sprint can charge me when I canceled my phone, traded in my number, and have a whole different phone number. They state that I never canceled which is not true at all and they as much called me a liar.

I have 3 witnesses to my conversation with the Sprint representative. I will never…

I was told that sprint had really good coverage where we live and as soon as I got home my phone went straight to roaming and my wife and mother in law have each been having there own problems as well. To be perfectly honest I kind of feel like I was tricked and we just want to either get our problems fixed or give everything back and we'll go elsewhere.

1ST. Tried to upgrade phone online and lost contact in the middle of conversation on 4/27/2019 2nd Went to store in Temple Tx ( General Bruce) on 4/28/2019 and did not have phone in stock , offered to mail , I accepted on to find out later the it was mailed to the store not house a week later.

Never received a call that the phone had came in. I called on Friday 5/3/2019 am was told that she would have to call me back, but never received a call. That same evening I called again and was told it was at the store ( we close at 7) .

I went on 5/4/2019 to pick up phone. Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around…

0 on May 3 2019 I called at 8:00 pm and talked for 1:24 minutes I spoke for so many agent and were telling me different information and I requested to talk to an manger his name was martie he supposedly was helping I told him the story of my phone call and I wanted to record my phone call because each agent was telling me different information from other and I told him then I was ready to give him my credit card number to make the payment then

he hang up the phone on my on purpose He said it if the phone is recorded I wont assist u And then he hung up After that I called again and I was on phone for 24 minutes after that they hung up the phone on me Only one agent his name was Justin helped me well The rest is 00000000 This is the short part of the story The worst company and

worst…