Sprint

I went the the Sprint Store at 997 Central Ave. to pay my Virgin phone bill. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch.

Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so. I said can you get a mgr. and he just looked at me like I had two heads.

Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt.

Again he just stood there giving me and indignant looks and said not til I get to the screen to do it. At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long…

I can’t make calls. There is sometimes a delay before the call connects. This poor service comes and goes. Right now it is very hard to make calls in 32224 zip code.

Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones. Good thing I'm a preferred customer since 2006. garbage...

The service sucks I can’t use my phone ever unless I’m connected to WiFi and yes my cellular data is on.

I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please. The number who calls here is 678-345-0727 form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer.

I thank you for your help as blocking this number to my home number.

I call at sprint because my Bill Due Date was 15 of every month, and another agent and a supervisor front sprint 1800 were I spoke 2 weeks ago told that I should call between 21/22 to change before my next cycle bill starts. And this woman agent told me: 1: I couldn’t change my Due date because I did a contract with Sprint and I have my 18 months to Done in order for me to Change.

2: I order her I want to speak with Supervisor she said I couldn’t talk and I told as I’m the costumer of sprint I have the right to speak with a Supervisor and she told no you can’t. I order here transfer and finally did but put me hanged on the phone waiting and waiting.

On 03/08/2019 I went to the sprint store at 2109 E Franklin Blvd Gastonia, NC 28054 Store number 2094 to look at new phones and consider an upgrade. I was greeted by sales rep Elizmar Montanez. There was sign in front of the phone stating it was $29 a month. I asked if I could get the phone and only add $29 to my monthly bill repeatedly and she answered yes. My bill was about $79 dollars and she gave me a new price with the phone including taxes and fees of under $110 a month. My first draft was $170. She asked me if I wanted the Sprint insurance on the phone and I told her no. She offered me a Sprint Drive device and service that came with a one year membership with AAA and that if I signed up for it it would lower my bill by $5. I told her to proceed and sign me up for it.

I have been…

I decided to leave my current provider and switch to sprint. I was looking for two lines and devices. they assured me nothing was going to be charged. a couple weeks later I was looking to get the…

Betany Christown mall Sprint. RICKEY is the Manager. I went in because I needed more RAM ( better phone ) and I explained that I milti tasc with this device. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months..

NO ONE WILL HELP> ESPECIALLY HIM. I will be calling 3 on your side to expose this FRAUD if this is not resolved soon. the account is for phone # 5305522570

I feel as though the online chat customer service help are not understanding at all. I have been having financial difficulties due to being sick was out of work for weeks. Yes I fell behind on all my bills. But have always made a monthly payment to sprint yes late.

I’m currently still a month behind on bills and asked if I could make the 213 payment on May 31st . I explained the situation and absolute compassion. I don’t want to change service I just want to have an arrangement for the 31st.

Man what an experience! I called to see if I could get my bill reduced being as I have been a customer for 14 yrs or I was going to switch providers . so the representative talked me into new xr phones. The price was right.

After an hour talking to her and picking colors and etc. she transferred me to another representative which then gave me a higher price. Had to get a manager involved and he could care less if we were going to switch and said he would connect me with the disconnect department.

Wow that’s how they treat loyal customers. Guess I’m going to t- mobile.

Y'all customer service agents are rude I asked to speak with a supervisor multiple times and the agent still didn't get a supervisor until I really got pissed off and curse basically I was called a liar then when the supervisor got on the phone he was rude as well when I try to explain to them what was going on this is the worst service I ever had in my life I can't believe how sprint agents treat people that use their service I'm looking to terminate my service with y'all unbelievable

IT SO SAD FOR ME TO HAVE TO DO THIS. I HAVE BEEN WITH THIS COMPANY FOR A WHILE AND SLWAYS GAVE SPRINT KUDSO BUT NOW IAM A VERY VERY UNHAPPY CUSTOMER. GOT TH PHONE IN MARCH PHONE NEVER WORKED RIGHT TH COUNTLESS TIME I SPENT ON TH PH WITH CUSTOMER SERVICE TECH SUPPORT AND TRIPS TO REPAIR STORE.

ALL SAID IN DONE U WANT TO GIVE A $40 DOLLAR CREDIT. WOW INSULT SO THEY LET ME GET A NEW PH IN APRIL JUST TO FIND OUT THEY PUT TH PRICE ON MY BILL BUT TH PH WAS TURNED IN TH SAME DAY I GOT TH NEW 2ND PH.

AFTER THIS I WILL BE TAKING MY HARD EARN MONEY AND TIME TO ANOTHER CELLPHONE PROVIDER....

Sprint , I was told by a sprint customer service representative holds peoples payments from one to eight days in thier mail room before processing it. If your payment is due in two days and it has been recieved at thier mail room two days before your due date but is held for six two eight days you get an unwarranted late charge to your account.

This is so discusting and wrong and has to be illeagal. Calling Sprint to correct this situation is nothing less than a joke to them. I tried to complain to sprint but was told instead to call the county consumer fraud unit and start an investigation.

Also the federal trade commission , federal communications commission , and better business bureau and file complaints. If you have sprint and have been charged late fees it was probably caused by…

I have been a customer for a long time with sprint (if this matters). My lease was up few months ago then my monthly bill went up. Called customer service inquiring about it n I was told that I still owe on my devices.

How can that be possible when we were leasing the devices while in contract n after the contract we still owe? So that means your company is falsifying the information to the customers? Can someone help me figure it out please.

When I call customer service ther speak like robots n seems like they r reading from a given way of telling customers what sprint wants them to say. I hope someone can explain this ASP

Definately NO COMPLAINT. Just want to acknowledge one of the Sales person: name"FRANCISCO" at the OCEANSIDE CALIF. Retail outlet #1252 store. SUPER HELPFUL, Knowledgeable, Wanderful personality. ANYTIME! When myself or my husband need assistance Francisco is so willing to help..

Actually what I noticed all the Associates were so polite. THANKYOU! For this Experience. Leo & Sherry Soward.

After a year being with sprint i longer get data service. After several phone calls the only thinh they can tell me is my roaming data is suspended. That happened 1 day into my plan. Not doing anything different. So long story short there is nothing they can do for me.

Stuck with no service or pay a bunch of money to leave. Straight robbed and pissed off.

They put 63 dollars more on my bill why for no reason. They told me that my bill will be the same for two year 197.00 know is 261.00

I pre-ordered the galaxy s10, very excited to received. I should have kept my old phone. This phone will not allow me to place calls or texts from my home. I have spoken with numerous people via phone, chat and numerous visits to the store.

I was told there was an issue with the towers need my home and they were fixing as soon as possible. Every time I speak to Sprint it is a different story. I was told I would receive credit for one month for this issue.

NOT ACCEPTABLE SINCE I HAVE BEEN DEALING WITH THIS ISSUE SINCE I RECEIVED THIS PHONE!!! I would prefer to pay my bill and have a phone that works.

Finally after 4 visits to the sprint store they told me it was a phone issue and they would have to replace, new phone on backorder for 2 weeks, lol!!! and then was told that it was a 50/50…

TO PRESIDENT C/O COMPLAINT DEPARTMENT STORE -CORPORATE KIGHTSDALE,NC TIME 5/11/2019 TIME A AROUND 10;45 AM DEAR TO WHOM IT MAY CONCERN THIS COMPLAINT IS TO INVESTIGATE AGAINST THE STAFF RUDE,UNPROFESSIONAL BAVIOUR. MY NAME PARAJIT SINGH SANDHU AC BUSINESS ACCOUNT-ATCM I HAVE BEEN SPRINT ACCOUNT HOLDER 25 YEARS AND PAID MILLION DOLLARS PLUS THROUGH OUT MY SERVICE WITH SPRINT AND NEVER CHANGED.

WE HAVE MULTIPLE PHONE LINES. MY GLAXY PHONE NUMBER 919-296-0000 HAVE CHARGING ISSUE SO I WENT TO ABOVE MENTIONED BRANCH. AS I ENTER ASKED TO SIGN THE PURPOSE ON THE COMPUTER SCREEN AND ASK TO WAIT TECH WILL CALL YOU IN FEW MINUTES.

IT WAS NOT RUSH 3 PEOPLE IN THE STORE AND AFTER 15 MINUTES I WAS ASKED BY GENTLEMAN AND WALKING TOWARDS COUNTER WHERE THE AFRICAN AMREICAN LADY WERE ONLY TECH SHE CLAIMS…

My son dropped his 2 month old Galaxy 9 and the screen cracked. Thank goodness I decided to get the insurance on the device. I brought the phone to the sprint store (Tyrone Blvd in St Petersburg, FL). They had to order the parts and called me 2 days later to tell me to come in and it will take 2 hours to repair it.

I made an appointment and brought it in. I was told it was a busy day (why bother with an appointment) and it would be 3 hours and they would call when fixed. I said ok as I had no other choice. This was at 2pm.

At 5:30 I tried calling the store to find out if it was done since I hadn't heard from them yet. From 5:30 to 6:30 I called the store repeatedly only to listen to it ring and ring then go to an automated message "we're sorry, all store representatives must be busy with…

Went into store ID 8516 Thursday the 9th of May at 7:30 pm. Was taken care of by Agent ID #CV88635. I thought it was a relatively good experience but he wouldn't budge on the upgrade fee even after I told him I received a notice.

Said I need to call customer service to have it waived. Called customer service on Saturday, May 11 and they were unable to do anything because I didn't go through them. Agent ID AT397191 (very nice by the way) offered to call the store and ask if they would refund it.

I asked her to also let them know I didn't receive my lease agreement or receipt for the upgrade. She got back on with me and said the guy that took care of me remembered me and they won't budge on it.

Also had not nice things to say about me which totally perplexed me because I was so nice and…

I have been a customer for 13 years As of today I believe I will be leaving Sprint due to the lack of knowledge on their staff

Over the last 6 weeks I have had a store staff increase my bill then when I returned it 48 hours to have my bill adjusted they told me they were unable and I would have to wait for the next billing statement

I purchased a new phone for my son who by the way is a current college student that I have never been told I could receive a discount Once I purchase the new phone I paid off the old phone

I requested to have the old phone unlocked Now a week later I am being told I can not purchase the old phone

I’m sorry I already purchase the old phone Also I am to return the old phone

This is a complete utter mess

I am requesting a return email or send gone call to…

You are sick the way you sign people into contracts and give them the worst data possible you’d think for that price you’d be getting better there’s a reason everyone talks about you and it’s true I’m humiliated to have you as a carrier and you should be Embarrassed

Was told back in December when I joined sprint that my cell phones would be paid off with my previous carrier and they still have not been paid off. Plus when I try to make phone calls I can't it says either emergency calls only or no network cellular.

I want my phones paid off and something done with my services. I never had this problem with my other carrier the only reason I switched was because there customer service rep sucked.

Dear Sirs: PLEASE PULL UP MY ACCOUNT. My problems started on Friday of last week. 5 hours on Friday the 3rd of May!! my problem has not changed only worst with the lies I have received from CUSTOMER CARE SUPERIVISORS " Linda, Michael and the one that would not give her name at 8:50 PM Central Time Zone.

My problem has not changed since Friday!!! Tech Service sent me to Corporate Store in Panama City, Florida took off a half of day to go there. More lies from management told me my plan did not include Mobile Hot Spot.

… More BS lies my plan includes everything. New CUSTOMER CARE SUPERVISOR on Monday afternoon after being at your Corporate Store in Panama City, Fl. after being directed there my Tech Support. the Store is not a repair center!!! Your Supervisor moved my plan to 4G LTE at…

have had problems since the day i have signed up. call every month since i have had them. wait over an each time for a manager. never speak to someone in the usa.... im looking for a new company. they have the worst customer service i had in my life.

charging my phone for something that i wasnt suppose to be charged for 6 months and have yet to talk to a manager.

This altercation occurred at the sprint store located on 3741 Mall Dr, Texarkana, TX 75501. There is an employee there who curses almost constantly. In front of customers and preachers. She was fired today, but somehow, rehired because apparently, someone with a foul mouth and no manners is worth more than a customer's experience in your store. I am very disappointed.

Sprint insists on overcharging then refuses to do a refund. I have tried to discontinue a line for almost 3 years. No one returns my calls after numerous requests. My rates have increased for no apparent reason and no prior call to explain about increased rates.

Customer service is sooooo knowledgeable about their company policies. Trying to call in to get help is a joke! On hold for 23 plus minutes now. I would appreciate someone calling me that is authorized to handle my issue. 208-206-2369 Lorri

Took 4 days to Unlock phone, took a rep and her manager to get the correct pay off number to payoff my phone, 45 min, 2 reps, 1 manager to let me know I cannot Disconnect my service in the middle of a billing month and let me know it can only be done at the end of the cycle and they do not Pro-rate.

Bill Date 15th Cycle ends 21?? WHY R you billing me 3/4 into the cycle. Just a bunch of dopes who are Not on the same page at customers expense

I had applied for a work from home job on Facebook & was hooked up with google hangouts, I was asked questions and then told I would be perfect for the job. i figured it sounded good and he said the name of company was home solutions or housing solutions, I can’t remember now, I am so upset.

They told me everything would be done on laptop & phones, he sent me two phones by fedex and asked me to send these to a address in California so that all the information would be programmed into these phones, so I had my aide take them and mail them to the address I was given.

He then went on my sprint account and added these phones to two new lines. I have the IMEI numbers and phone numbers that were put on my account. He also ordered a phone , told me it would be mailed to me.

But I never…

I canceled my service February 21, 2019 to go with Verizon. " I did not keep that phone number and I traded my phone in to Verizon. I get a bill in April with a balance of $158 and change.

I called customer service and they said they would take half off my bill. I get another bill in May stating I owe $158 and change, but when I call it is now up to $165 and change. I called back and they gave me the worst time on the phone.

I ended up paying the bill because they would not back down. I don't know how Sprint can charge me when I canceled my phone, traded in my number, and have a whole different phone number. They state that I never canceled which is not true at all and they as much called me a liar.

I have 3 witnesses to my conversation with the Sprint representative. I will never…

I was told that sprint had really good coverage where we live and as soon as I got home my phone went straight to roaming and my wife and mother in law have each been having there own problems as well. To be perfectly honest I kind of feel like I was tricked and we just want to either get our problems fixed or give everything back and we'll go elsewhere.

1ST. Tried to upgrade phone online and lost contact in the middle of conversation on 4/27/2019 2nd Went to store in Temple Tx ( General Bruce) on 4/28/2019 and did not have phone in stock , offered to mail , I accepted on to find out later the it was mailed to the store not house a week later.

Never received a call that the phone had came in. I called on Friday 5/3/2019 am was told that she would have to call me back, but never received a call. That same evening I called again and was told it was at the store ( we close at 7) .

I went on 5/4/2019 to pick up phone. Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around…

0 on May 3 2019 I called at 8:00 pm and talked for 1:24 minutes I spoke for so many agent and were telling me different information and I requested to talk to an manger his name was martie he supposedly was helping I told him the story of my phone call and I wanted to record my phone call because each agent was telling me different information from other and I told him then I was ready to give him my credit card number to make the payment then

he hang up the phone on my on purpose He said it if the phone is recorded I wont assist u And then he hung up After that I called again and I was on phone for 24 minutes after that they hung up the phone on me Only one agent his name was Justin helped me well The rest is 00000000 This is the short part of the story The worst company and

worst…

They placed charges on my bill, when I called to dispute them I was placed on hold for over 1 hour and finally I hung up. If you are looking for a good company do NOT USE SPRINT!!! Stay away from them!!!!

You will not save money because you will spend hours of your time trying to fix the fraudulent charges on your bill!!!

I wish I could give 0 stars. I am no longer a sprint customer however, I keep getting bills sent to me. I have had this happen previously and I was told that everything was paid in full. When I try calling Sprint about this, I keep getting hung up on.

I was supposedly transferred to a Manager twice and each time the manager would put me on hold and hang up. No one ever calls back either. I keep getting sent mail threatening to send me to collections but each time you try to address the problem no one helps you.

Many people at their customer service line have a hard time understanding English; they are rude and inconsistent. Every time I call I get a new balance and new reason why there is a balance and then after waiting hours I get hung up on.

I was even supposedly given a direct # to…

I have been a Sprint customer for many years. I had no problems until this year. I had three separate encounters with horrible customer service. I called the 1800 sales line because I’m looking to possibly upgrade my phone. In the past sales jumped at a chance to sell me a phone.

This call basically told me she couldn’t really give me any information & I’d be better off going into the store. Literally gave me no information except I was eligible for an upgrade. Well I already knew that. So I called the corporate store closest to me (Ridgepark Square in Ohio) and I was put on hold 3x for over 15 minute each & no one ever answered the phone.

I hung up all three times. Where the last incident I went into the store & I said I’d like to trade And upgrade two phones. The disinterested sales…

Switched to sprint from Verizon. 00 so notes. 00 a month. 1 for each line I ported over. 00 per line for Verizon contract. 8 months later I am still fighting with them as NONE of the above has happened.

1st month when I brought it to there attention in the store ,was told I need to call customer support. And I have been bounced back and forth since then. Last week was the best yet. 00 a month. Not an exeragation!.

Was told that she would reach out to head service rep in my area and get this taken care of. Following day went to store to see if anything had been done. Girl there went over my bill and told me flat out that the person who did my plans LIED her words and that I am not eligible for any promotions and that my bill is correct.

And there is nothing that can be done. 00 more than…

I have been loyal to Nextel/sprint 18 years. I had a air card for10 yrs. It has not worked for about 2 yrs. 00 per month. I went and called sprint to help me to get a new air card.

I was told to get zing. I never agreed to change plans and had no knowledge sprint didthis till i went in the store! I want my plan back.....

I have been a customer for 18 years and have 4 phones with (5 at one time) you.. My wife and I pr-ordered the new S10 and S10+ and received them on March 6. Shortly after that My wife's phone started acting up.

Roaming often, could not send MMS messages and got very hot. 5 hours today) with various Sprint representatives. We tried every possible troubleshooting, then they escalated it up to a higher level. Wash,rinse repeat. During this time I found out there was an issue with many of these…

After 19 yrs w Sprint, I am fed up. What a bunch of extended of schemers and run aroind. Play w my gigs, then slow me up repeatedly. Then I Increase my gigs again & its more money. Add a line for a senior, no discounts for them, OR for being a loyal customer for almost 2 decades.

Call to resolve a matter and they switch you around countless times or have you call another number after a bunch of questions they dont do anything about. You call the number and it a bunch of agents again then they put you on hold forever.

8 minutes on the phone (yes I was checking my wait time. They disconnected me, i called back lividand told them NOT to put me on home again & again that I was care for my 95 (ninety five) year old father,i cant be on hold for 30/40 mins.

She said, yes let me check this for…

Sprint has horrible billing practices. They add on items to your bill and then refuse to credit you for those items. They also will end your chat session in the middle of it without resolving the issue.

My sister passed and I called to discuss the phones and hot spot my sister had. I informed them my sister lived in Los Angeles and I was in Dallas. When I went to see her and take care of her burial arrangements, I only got the one phone back from her daughter.

I could not go into the house to get the hot spot, iPad, and other phone. I paid the difference on the hot spot and iPad. The phone was lost. I and was told to just bring in the death certificate with the one phone I had and all fees and remaining charges associated with those items would be waived.

Went to the store when the death certificate arrived and was told I needed to email it in and they would send a kit for the phone. Tried to request the kit and was told one would be sent to me and that I needed to mail or fax the death…

I wish I could give zero stars. I switched 3 lines over from Verizon about three weeks ago and its proving to be the worst cellular decision I've ever made. The service is not reliable, in fact I don't even think it can compete with some of the sub par prepaid companies out there.

At this point spring is guilty of false advertising as I'm sure they know that their data is horrible, the network is slow and unreliable, the overseas reps that they entrust their customers with are incompetent, lacking in proper English as well as proper resolution and problem solving skills. When I initially changed over to sprint it was to save money.

they offered me a certain amount per line to switch. later I found out that I didn't choose the right phones for that offer. if that's the case when I clicked…

SO DO WE LEAVE SPRINT, BECAUSE SERVICE FOR PEOPLE SUCK ,IS IT THAT HARD TO KEEP SOMEONE WITH SPRINT AND HAPPY,????

On Wednesday May 1, 2019, I reached out to the Sprint Customer service line. I asked what my eligibility for an upgrade was and was told. 00 in order to upgrade. I informed the representative that I was not charged an upgrade fee for the last time that I upgraded, so why am I being charged an upgrade fee now.

The representative was unable to answer my question and told me that he had to place me on hold while he "asked his colleague what I would be eligible for". He placed me on hold for 10 minutes until I finally had to call back because he never came back to the line.

I started the entire inquiry all over again. The second representative told me that the first one was correct, that I did have to pay an upgrade fee. I told him that I was already told that and wanted to know why before…

I have been promised a device to retrieve service from outside but always told on back order. I am a Legal Shield Associate and my lawyers will be proceeding. Patience has EXPIRED!!! Sincerely, Deborah Newlin

I am a Sprint Customer for over 10 years of service. I was currently hospitalized in the car accident and I called Sprint to ask for 4 days up until the 6 and which is a Monday to extend my service I even spoke to a supervisor I spoke to six different personnel.

No one was willing to help me extend my services due to the fact that I was even in a hospital. I will only ask for a four-day extension so I can pay my bill they wouldn't even help me after all these years I was a loyal customer with them.

They was so arrogant and disrespectful they act like they had no compassion for their customers who been with them for 10 years or more the only want to comply with what was on their monitors as robots they said I had to give them some money before they could help me. So I leave this note and…

Was supposed to be over nighted a Magic Box when spoke to rep on Saturday. Package never left wear house. Still sitting there yesterday on Tuesday. When sent out, they never added my apartment number to my address (I discovered this when I received confirmation email)!!!

3194 who had an attitude. Assured me this will be fixed. When I called UPS within a half hour afterward, they informed me that that package that was supposed to go to my address here in CA had JUST been rerouted to a Las Vegas Nevada address!

Did Martin (in the Dominican Republic) do this? Spent hours on the phone with Sprint between yesterday and today. HOURS! Not threatening to leave Sprint. I just cant stay if I cant connect to the network. Inadequate Sprint employee on Saturday who started this up? One upset customer…