Sprint

I was told that sprint had really good coverage where we live and as soon as I got home my phone went straight to roaming and my wife and mother in law have each been having there own problems as well. To be perfectly honest I kind of feel like I was tricked and we just want to either get our problems fixed or give everything back and we'll go elsewhere.

1ST. Tried to upgrade phone online and lost contact in the middle of conversation on 4/27/2019 2nd Went to store in Temple Tx ( General Bruce) on 4/28/2019 and did not have phone in stock , offered to mail , I accepted on to find out later the it was mailed to the store not house a week later.

Never received a call that the phone had came in. I called on Friday 5/3/2019 am was told that she would have to call me back, but never received a call. That same evening I called again and was told it was at the store ( we close at 7) .

I went on 5/4/2019 to pick up phone. Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around…

0 on May 3 2019 I called at 8:00 pm and talked for 1:24 minutes I spoke for so many agent and were telling me different information and I requested to talk to an manger his name was martie he supposedly was helping I told him the story of my phone call and I wanted to record my phone call because each agent was telling me different information from other and I told him then I was ready to give him my credit card number to make the payment then

he hang up the phone on my on purpose He said it if the phone is recorded I wont assist u And then he hung up After that I called again and I was on phone for 24 minutes after that they hung up the phone on me Only one agent his name was Justin helped me well The rest is 00000000 This is the short part of the story The worst company and

worst…

They placed charges on my bill, when I called to dispute them I was placed on hold for over 1 hour and finally I hung up. If you are looking for a good company do NOT USE SPRINT!!! Stay away from them!!!!

You will not save money because you will spend hours of your time trying to fix the fraudulent charges on your bill!!!

I wish I could give 0 stars. I am no longer a sprint customer however, I keep getting bills sent to me. I have had this happen previously and I was told that everything was paid in full. When I try calling Sprint about this, I keep getting hung up on.

I was supposedly transferred to a Manager twice and each time the manager would put me on hold and hang up. No one ever calls back either. I keep getting sent mail threatening to send me to collections but each time you try to address the problem no one helps you.

Many people at their customer service line have a hard time understanding English; they are rude and inconsistent. Every time I call I get a new balance and new reason why there is a balance and then after waiting hours I get hung up on.

I was even supposedly given a direct # to…

I have been a Sprint customer for many years. I had no problems until this year. I had three separate encounters with horrible customer service. I called the 1800 sales line because I’m looking to possibly upgrade my phone. In the past sales jumped at a chance to sell me a phone.

This call basically told me she couldn’t really give me any information & I’d be better off going into the store. Literally gave me no information except I was eligible for an upgrade. Well I already knew that. So I called the corporate store closest to me (Ridgepark Square in Ohio) and I was put on hold 3x for over 15 minute each & no one ever answered the phone.

I hung up all three times. Where the last incident I went into the store & I said I’d like to trade And upgrade two phones. The disinterested sales…

Switched to sprint from Verizon. 00 so notes. 00 a month. 1 for each line I ported over. 00 per line for Verizon contract. 8 months later I am still fighting with them as NONE of the above has happened.

1st month when I brought it to there attention in the store ,was told I need to call customer support. And I have been bounced back and forth since then. Last week was the best yet. 00 a month. Not an exeragation!.

Was told that she would reach out to head service rep in my area and get this taken care of. Following day went to store to see if anything had been done. Girl there went over my bill and told me flat out that the person who did my plans LIED her words and that I am not eligible for any promotions and that my bill is correct.

And there is nothing that can be done. 00 more than…

I have been loyal to Nextel/sprint 18 years. I had a air card for10 yrs. It has not worked for about 2 yrs. 00 per month. I went and called sprint to help me to get a new air card.

I was told to get zing. I never agreed to change plans and had no knowledge sprint didthis till i went in the store! I want my plan back.....

I have been a customer for 18 years and have 4 phones with (5 at one time) you.. My wife and I pr-ordered the new S10 and S10+ and received them on March 6. Shortly after that My wife's phone started acting up.

Roaming often, could not send MMS messages and got very hot. 5 hours today) with various Sprint representatives. We tried every possible troubleshooting, then they escalated it up to a higher level. Wash,rinse repeat. During this time I found out there was an issue with many of these…

After 19 yrs w Sprint, I am fed up. What a bunch of extended of schemers and run aroind. Play w my gigs, then slow me up repeatedly. Then I Increase my gigs again & its more money. Add a line for a senior, no discounts for them, OR for being a loyal customer for almost 2 decades.

Call to resolve a matter and they switch you around countless times or have you call another number after a bunch of questions they dont do anything about. You call the number and it a bunch of agents again then they put you on hold forever.

8 minutes on the phone (yes I was checking my wait time. They disconnected me, i called back lividand told them NOT to put me on home again & again that I was care for my 95 (ninety five) year old father,i cant be on hold for 30/40 mins.

She said, yes let me check this for…

Sprint has horrible billing practices. They add on items to your bill and then refuse to credit you for those items. They also will end your chat session in the middle of it without resolving the issue.

My sister passed and I called to discuss the phones and hot spot my sister had. I informed them my sister lived in Los Angeles and I was in Dallas. When I went to see her and take care of her burial arrangements, I only got the one phone back from her daughter.

I could not go into the house to get the hot spot, iPad, and other phone. I paid the difference on the hot spot and iPad. The phone was lost. I and was told to just bring in the death certificate with the one phone I had and all fees and remaining charges associated with those items would be waived.

Went to the store when the death certificate arrived and was told I needed to email it in and they would send a kit for the phone. Tried to request the kit and was told one would be sent to me and that I needed to mail or fax the death…

I wish I could give zero stars. I switched 3 lines over from Verizon about three weeks ago and its proving to be the worst cellular decision I've ever made. The service is not reliable, in fact I don't even think it can compete with some of the sub par prepaid companies out there.

At this point spring is guilty of false advertising as I'm sure they know that their data is horrible, the network is slow and unreliable, the overseas reps that they entrust their customers with are incompetent, lacking in proper English as well as proper resolution and problem solving skills. When I initially changed over to sprint it was to save money.

they offered me a certain amount per line to switch. later I found out that I didn't choose the right phones for that offer. if that's the case when I clicked…

SO DO WE LEAVE SPRINT, BECAUSE SERVICE FOR PEOPLE SUCK ,IS IT THAT HARD TO KEEP SOMEONE WITH SPRINT AND HAPPY,????

On Wednesday May 1, 2019, I reached out to the Sprint Customer service line. I asked what my eligibility for an upgrade was and was told. 00 in order to upgrade. I informed the representative that I was not charged an upgrade fee for the last time that I upgraded, so why am I being charged an upgrade fee now.

The representative was unable to answer my question and told me that he had to place me on hold while he "asked his colleague what I would be eligible for". He placed me on hold for 10 minutes until I finally had to call back because he never came back to the line.

I started the entire inquiry all over again. The second representative told me that the first one was correct, that I did have to pay an upgrade fee. I told him that I was already told that and wanted to know why before…

I have been promised a device to retrieve service from outside but always told on back order. I am a Legal Shield Associate and my lawyers will be proceeding. Patience has EXPIRED!!! Sincerely, Deborah Newlin

I am a Sprint Customer for over 10 years of service. I was currently hospitalized in the car accident and I called Sprint to ask for 4 days up until the 6 and which is a Monday to extend my service I even spoke to a supervisor I spoke to six different personnel.

No one was willing to help me extend my services due to the fact that I was even in a hospital. I will only ask for a four-day extension so I can pay my bill they wouldn't even help me after all these years I was a loyal customer with them.

They was so arrogant and disrespectful they act like they had no compassion for their customers who been with them for 10 years or more the only want to comply with what was on their monitors as robots they said I had to give them some money before they could help me. So I leave this note and…

Was supposed to be over nighted a Magic Box when spoke to rep on Saturday. Package never left wear house. Still sitting there yesterday on Tuesday. When sent out, they never added my apartment number to my address (I discovered this when I received confirmation email)!!!

3194 who had an attitude. Assured me this will be fixed. When I called UPS within a half hour afterward, they informed me that that package that was supposed to go to my address here in CA had JUST been rerouted to a Las Vegas Nevada address!

Did Martin (in the Dominican Republic) do this? Spent hours on the phone with Sprint between yesterday and today. HOURS! Not threatening to leave Sprint. I just cant stay if I cant connect to the network. Inadequate Sprint employee on Saturday who started this up? One upset customer…

I started my service with Sprint in November of 2018. 00 per month. 00 period. After her reassurance I decided to leave cricket and sign up with Sprint. What a nightmare this has turned out to be. 00 the first month.

I freaked out went down to the Sprint store in the Pueblo Mall in Colorado. Angelica assured me it was a mistake and she would take car of it. 00. Every month I am down at the Sprint store talking with Angelica she tells me it a mistake. Not to worry.

00 and my service was disconnected. I went ahead and paid the balance because I need my phone. I have tried to resolve this issue for months. I have tried to contact Angelica a number of times she NEVER returns my calls.

I have tried contacting the store manager his name is Thomas Floyd he has not returned my calls either.…

they couldn’t help,,,than the last person that I talked to was a supervisor and she try to help me but it was no help,she said that a manager from corporate was going to call me,,,I did get the call from some guy name Steve and he basically blame me for everything, said that he couldn’t help me,,,,so at the end of the conversation I told him I guess I’m screwed like always he said yes!!!

What I can tell people from experience don’t choose sprint as a carrier because they suck, service is not good and at the end no body can’t help you, don’t go to the sprint at the Citrus mall because they really lie to you since they are a 3rd party store, it’s not an actual sprint store,that’s what Steve from corporate told me.

Where to begin!

First, I started having issues with my Samsung 10S+ immediately after receiving it. I called and was given the run around. I was told on April 1st (April Fools Day) to take the phone to the local Sprint repair store. I did.

As I walked in I was told by a sales grunt (commission paid) that they couldn't help and that a "patch" would be sent out to me via text or email within a few days to repair the issue. Never received it.

He blew me off because there was no money to be made from me. They I again called Sprint only to be told that there was a software issue that Samsung had created and Sprint was replacing the phones. I was told both via voice and email that I should expect the replacement phone within 2 to 3 business days. NOT!

When I followed up on the 17th of April…

Hello Sprint I wanted to get a wireless service plan that includes my daughter for her school Boston trip. I signed up with sprint on 4/28/19, on 4/29/19 the order had to be cancelled because the activation charges were not waviered.

On said day a new order was created again, which were suppose to be 3 lines, 2 iPhones 8 and my own phone which is a note 8. I was told to visit a sprint store and purchase a sim card for my phone, which I did.

On 4/31/19 I received an email stating that my order was on hold because I didn't have enough phone lines. I drove to a sprint store after calling customer service. While in the store I was told my account had only 2lines.

(I'm so confused and vix at this point) after spending almost 2 hrs on the phone in a sprint store i still did not get to…

You lie, misleads and takes advantage of your long term customers and definitely don't stand by what you say. I have been with sprint for 12 years plus. I went into a store to repair my daughter's screen. I was asked while waiting if they could look at my account to see if they can save me money.

i agreed and they came back saying i can get an i pad which i will finance for a couple years but they will adjust my charges on my other sprint services to a bill total of $394. I agreed to this under the condition that I would not have a data plan, which they said I wouldn't.

I asked this many times to the MANAGER and was told there would be no data plan. Well a month later my bill went up to 430 due to the data plan. I have tried to fix this now going on 3 months and all they have done is…

The customer service reps are not helpful rude and my bill is extremely high. Then when I call to try and talk to someone about my bill they have the nerve to tell me how many times I’ve called so what I’m trying to keep my bill low.

Sprint has the worst customer service I have EVER heard of. I have paid off my phone and last bill statement months ago. I first called sprint to find out amount owed then, I went down to a sprint store directly to pay off all balances.

I have continued to get bill after bill even after shutting off service with them. Each bill threatens to send me to collections. I have tried repeatedly to talk to a supervisor. I did get a hold of supervisor Devarious who acted just as clueless about anything on the matter, then he HUNG UP ON ME.

I wasn't being rude at all. I called back several times and each time I would be told I was being transfer and again would be hung up on. Once a customer service agent gave me a new # and told me it was a direct # to Sprint Management.

I asked her if I could…

The worst costumer service by far. You can spend well over an hour on the phone and not even resolve the problem. If you have a medical emergency they do not care at all and will shut off your phone even when payment isn't due just so u can call and spend an hour reconnecting your service because of there system glitches.

They don't even have an email you can send a screenshot to explain what your viewing on your phone. I over paid my bill and then they suspended my service and wanted me to make a payment arrangement for a future bill due in a month.

When it clearly states on my sprint app that I don't have a payment due till next month. They sell you on an international package then you get stuck with a 900 bill because this is how it works if you travel to Bermuda and you can call…

44. Now I get a bill for over $190 plus. 44. Period. I feel I was misled of outright lied to. I left one company for the same reason and now I’ve been screwed again. This bill is now higher then with the other company.

I also talked with customer service and got nowhere in the end. One of the ladies I spoke with was extremely rude and nasty the way she spoke to me. Is this how you want your business to be. I will continue my issue as far as I need to go with management.

I hop I don’t have to go to the BBB over this.

Yes to whom it may concern I was giving a new contract for my phones that I had purchased and it was for 18mth contract. And the total monthly bill that I was quoted was 182 Dollars and however many cents. For my monthly bill.

If you go back and review my Bill's each month it's been way higher than what I was quoted and if called several times more than I should have to try and get this matter fixed. I know what I was quoted and they keep giving me the run around about fixing this problem and think it's very unprofessional and unfair to me as a paying customer of sprint.

Or if someone from corporate office call me asap 540-688-7204 thank you and have a blessed day.

I called Sprint last week to unlock 3 cell phones and to deactivate 2 phones because I was switching carriers. They deactivated the phones which meant we couldn't call out but they didn't unlock the phones. I have switched to a new carrier, even have the sim cards inserted and we are still locked to sprint.

I have called numerous times and I'm told that the phones are unlocked but I don't think they are. I just called to have the 3rd phone cancelled and she tells me that the phone will be available for usage until the end of the month of my cycle in which my bill will be over $202.

I said well why is that when my other phones were immediately shut off and I couldn't call out on those using Sprint. I was told that they hold your phones hostage when you're leaving them. I see that it's…

Literally the shittiest provided out there.

Five stars is a bad thing.... since it's demerits. 20yrs and I'm soooo glad we have no children. This is a bitch ya whish twists a kanckle while walking into a waffle house and rolls tits first into the griddle.

While texting your Sprint provider. I hate you Sprint. Pay ya Att bill so I can get the unlimited wifi I pay you for instead of my cable provider. I'm sending this on my unrelated wifi provider because it would take a week of buffing to unlock a file name with your LTE bullshit fuckoff deal a meal bamboozle.

Fuck you and fuck ya kin in da arse. Twice and I want better service (what I've been paying for over a decade)than you've been giving. Feel free to email me at your discretion. Be prepared for verbally abusive WAR.

Nothing was as it was promised. Bill doubled and coverage is terrible. Customer Service is a joke and u are doing good to even understand what they r saying

I have been a customer with Sprint for 13 years. It's never been a great experience. Every few years my husband and I need new phones EVERY SINGLE TIME. We are put on 2 year lease, etc... This last time I emailed the CEO and of course he passed it one to someone else who was NO HELP at all.

Sprint did not honor our request for new free phones as we asked. They WERE happy to put us to a higher plan than we are paying now.

I figured it out. At 80.00 a month for 12 months it's about 960.00 a year Multiply that by 13 years and it came out to about 12,400.00.

That is alot of money for poor customer service.

I wish I did somethng sooner. We plan on going with another carrier in the future.

I have been reading complaints and see SO many otheer people that were long time loyal customers with…

Sprint doesn't have the phone I want . The Samsung Galaxy Fold is not available @any sprint store

I am being charged for phone lines that were cancelled months ago, I am getting a run around. I upgraded and they added a line that I did not authorize and my bill went up 400.00 more a month. This is UNFAIR

I’ve been a customer for six years now, and right now I’m very disappointed on how customer service was not able to fix my issue I wasn’t able to make phone calls for about a month or send text messages for about two weeks. When I called customer service I was put on hold or hung up on and now they want to charge me extra and add fees that I was never aware of.

It’s ridiculous and a waste of my time to be on the phone for 30 minutes explaining my issue asking for a supervisor or to speak to someone else and representative denied it and saying it would be the same response.

Service is horrible. Everyone of my friends had service but me at the ball game. I was the only one with Sprint.

Also lose service when driving. That’s if you get it at all. Unable to get service in my bank and other areas. A whole lot of dead spots. Sprint admits this. Don’t get Sprint! They know how bad there service is that’s why they only have contracts so you’re locked in.

In my case it would cost me $1000 to get out! Every month I was over charged and on the phone for more than 6 hours each time getting it corrected. ( The Saying— right hand doesn’t know what the left hand is doing).

They said they wouldn’t send me and email stating the correct bill! Because of this I would have to fight it each month! Stay away from Sprint! It’s a nightmare!

Mr. Michel

I know for sure my email will not get a respond from you or any high level representative from sprint. I been customer since September of 2018 and I'm sure I had a big mistake leaving Cricket to sprint. My name is Mason Yassine and I had to say I will be glad when my contract is over with sprint. Since I joined sprint I have to call customer service about my bill and I had to say they have no idea what they are doing. First off all, The quality of the drop signal is very bad where I complained about it many times but nothing is done. I was promised a signal booster since I have 4 lines and guess what sprint do not have it and they have to order it.. That's fine and the sale person promised when sprint have it on stock he will send me one. Since of last year I been waiting for…

When you call *2 and talk to a customer service agent, they are so rude. Every time I call I get attitude & some one who never listens. Why are they not trained to be nice? I’m always on the phone for almost a hour every time I call. This is ridiculous.

I have been transferred to so many people for just getting what I need. Hardly anyone wants to be nice, they all seem angry & not wanting to basically do their job. I have been a sprint customer for a LONG TIME.

After I got off the phone today, I’m thinking of canceling my service & going with Another company that cares.

Ive never had worse sevice then i have had as a customer of sprint. My service is so slow i cringe at the thought of useing my phone

If I could rate a negative number I would ! I literally want to cry ! I cannot get any help ever on the phone. I’m told different information every time I call. My bill is never right. My service is awful.

Data never loads on any of my 6 lines even when there are full bars and LTE . You cannot even receive text messages while on the phone. I was told I would be able to use the internet while in the phone a key feature I need for my job ! Lies!

Sprint is the only company that doesn’t have this capability. Once you have been with the company past 30 days they slow your internet service . Verified Fact! The majority of customer service is handled by off shore vendors who do not speak English well and read from scripts!

I’m trapped in a contract and am now having to get a second carrier…

I get charged 103 for switching my bill from 26 to the 1 of month really when I told them I couldn’t pay till then when I switched service and the guy said ok we will set it up really I’ve had issues for get go if I would of known this I would of stayed with Verizon sprint seems to be a scam

I have lodged a complaint with the Better Business Bureau. This has been the worst service. Dropped calls, payments not on a schedule payment agreement, price fluctuation two often.......I could go on an on, but life is too short.

Sprint Rep offered free accessories to us on two diff occasions and we where tricked and charged into a lease. I am writing to make a complaint about a worker at the Spring Valley Sprint store by the name of Alexis. I think corporate and the manager of that store need to know what she is doing on two different occasions. You can also look on YELP for the negative remarks about this worker .

On March 5th my daughter went into the store to upgrade her Iphone upon purchasing the worker name Alexis told her she could get a “FREE” case since she was purchasing the Iphone. My daughter continued with the transaction came home told me every thing went great the customer service was good and that she even got a “FREE” case with the Iphone. IPXXS CSE-MATE WATERFALL & IPXXS INVISSHIELD GLASSPLUS…

I switch from t Mobil, thinking the promotion sprint had was a good deal but never thought was going to be a nightmare. Your team or customer service is horrible, not help at all repeat the same, every time I call I get a difrent person with different answers.

The young people at the store they don't know what they doing, just want to sell, sell, sell don't care about anything else. I was told I will get $50 dollars for every line we switch but my husband was told $100 and then when we call to find out nobody was able to answer me.

So I'm not sure where to go to get this situation take care, please don't want to talk to any customer services person. I regret so much doing this.

But I have not received anything but made to feel like I'm begging for something that is not gonna happen my phone is damaged and has been for a little while say 3months give or take my phone is my work without it no work and no money all I want is my phone fixed and I was told I would not have to pay since I pay for the insurance monthly or I will just go back to my old carrier us cellular

On 4/20/19 My old iphone went out when i went to have it fixed i was told i would need another one but was told i had NO insurance and after 19 years of service i would never do that because i know better. So I was sold a new phone which has never worked correctly after 5 days i am out of the cancer clinic which is why having a phone was so important and

now Im trying to get a replacement but was told i have to go back to the corporate store to get it, when i explained im in a wheelchair i was told i still have to get there and of course it will cost me more money.

Im done with the Sprint blood suckers and will have to get a new carrier and phone. After 19 years of service im being treated like a second class citizen and can get no answers from Sprint and have decided to tell people DO…

Trying to drop Sprint and they won't let us leave!!! My wife and I (each have separate accounts w/ Sprint) are done with Sprint and their worst in class customer service. I've been with Sprint since 1998 and my wife since 2008. After my wife was charged HUNDREDS of dollars by Sprint for a phone that was returned to Assurian (she could never get this resolved because of the constant run-around from Customer Service and broken promises) we decided to leave.

We first went to pay off new phones that we each had purchased. I kid you not: It took me 1 hour and 45 minutes on Sprint chat to get this done because they kept trying to see why I wanted to leave and what they could do to keep me. Despite my repeated attempts to tell them nothing and to please process my payment, this dialog kept…

one star, no it should be a zero. Start with I switched to Sprint and brought my business to them to be treated like trash. from the initial switch customer serv and tech was excellent. once the phones came and an decision was made to swap a S10e for a S10+ I received the most dirty customer serv ever.

Sprint store on Hall Rd-M59, mgt Wendy was working with us and then when another customer coming in. we was pushed/pass off to an emp. that has no experience, customer serv manner, this emp. was arguing with us. as we explain that the restock fee was wave from the rep.

on the ph, we agree to pd as she suggested. 00 up front, we knew about the $45 but where did the $100 come from when all we were doing was swapping a S10e to a S10+. he prepare to transfer everything and we HASN'T agree to…

This morning a nice lady answer the phone and she transfer me to sales , and again they star offering products.... I just stopped him and can take this situation any more ... I guess I’m forced to change to another company after so many years doing Businnes with Sprint .. it’s intolerable