Sprint

we were logged in on our account attempting to set up a payment arrangement which then they had to get us to the finance dept. Would appreciate you looking at the transcripts of that conversation. It is not what i would say was good customer service.

I would like to believe it was that the person was doing something else or not truly paying attention to the conversation. Still not good service but it would be better then if that person was doing that intentionally or on purpose.

We reach out to set up arrangements and then the person wants to tell us about where the auto direct draft payments did not process then also wants to state that the card on our account has been rejected which it had not. we attempted to work on getting the matter resolved and then your employee wants to go that…

It is unfortunate that the unprofessionalism of Sprint Representatives, Sprint Escalated Managers to Corporate Personal are to paying customers. I was with Sprint for five years when they were called Nextel and did a port over to Verizon in which I returned to Spring January 21, 2012.

I am mortified and utterly disturbed since day one. Not only was I disrespected by Darsheen's direct Supervisor in Corporate, but she continued to lack professionalism by not allowing me to talk, interrupting my complete thoughts, talking over my voice and not thoroughly listening to the situation at hand.

I have been paying for services that "do not work part of the time" while paying on time via auto-pay since 2012 with a 12% dropped call rate. Sprint Representatives, Escalated Managers, and Corporate…

Disgusted Sickened Customer ~ PLEASE HEAR ME and HELP As of Friday, April 12, 2019, I received I called from Sprint 1-800-639-6111 about my formal complaint. After telling my unprofessional services received at Sprint Store, Florence SC on Wednesday, April 10, 2019 requesting my old phone back after updated/trade in getting a new phone.

On that same day going to Batteries Bulbs, Florence SC to purchase a battery to transfer my information, I purchased a battery charger instead. Within an hour returning to Sprint, Florence, SC, gave the salesperson the charger to charge the battery of my old phone and stating I would like to get my old phone back due to all my information/texts on it.

The salesperson told the store supervisor and she stated “NO” and get her orange and banana and left the…

The absolute trash of all trashy companies and customer service. I have spent hours and hours trying to get them to give me the port in credits they promised and other credits as well. I have been mysteriously “disconnected” multiple times and my phones restricted when I have an “unused credit” that’s greater than my balance due.

I hate these scum bags!!!!!!!

You have three lines on your account, why is it you call to make a payment and they never add the taxes and fees, they don’t even think of splitting it amongst the 3 lines they expect you to tell them and before you know it you have $180 in taxes and fees you owe.

I’m sorry but isn’t that customer service job, to help and guide the customer. Nope they don’t! And when you call the amount is always different from the automated teller. Get it straight sprint your customer service sucks! It’s starting to feel like a rip off!!

I have had the worst experience in my life with Sprint I have had cell phones since they weighed 30 pounds and you carry them in a bag over your shoulder I have never ever been deceived or treated the way I was treated in December and in January I went into a store in New Hampshire Merrimack New Hampshire dealt with Louis and I can't remember the other guy's name real tall guy for it started with a v but

anyway we talked about what I was looking for now I had had service forever like I said I told him how much I was looking to pay per month and they led me into a deal told me that the phones were free told me that it would be so much per month and it matched what I was looking for and

I walked away happy until about two weeks later when I got the bill so I go down to the store where I…

I have been a customer since 2009. I am going through a hardship and called the cancellation. Department to see if anyone could hell me and two supervisors would not help me with my bill. They said there was nothing they could do.

I have always paid my Bill's or have called to set up a pay extension. I am struggling right now and have been honest and they told the representative I was speaking to there was no help to be given to me.

I am so upset and I will be looking to move my service to another carrier. Very disappointing since I have been loyal since 2009.

50 a month, and $120 for the phone. Not true! 00 a month! That includes $55 a month to 'lease' the phone for a year, then I may purchase it for $120. Your supervisor told me even if I cancel the service, I'm still liable for the $55 a month lease which she says I signed by voice agreement.

We can go to court, you can play your recording of the transaction, and I'll play mine. I'm interested in this as a case ' at law '. Let me know when our attorneys can talk.

My service was suspended although it hasn’t been an entire month since the last payment of 229. I called to see what was wrong since I hadn’t received any notification via text that my service was in danger of being suspended.

I just got a new number in January and the guy said they were sending the notification to my old number. He argued that the number still shows active yet I don’t have any device that has that as a number.

I’m being demanded to pay 25% of 267 but I informed them that I don’t get paid until the 15th and since I had no clue this was going to happen can they just let me set up the arrangement without paying the 66 dollars. I was simply ignored and reminded again that I had to pay it.

I won’t be with this company much longer. The service is as bad as the customer…

My husband and I visited a Sprint store at 1830 E Broadway, Tucson, AZ 85719 in August 2017. We set up a family plan at that time. We had 5 cell phones under my name. Communication regarding overcharging on our account could NEVER be accomplished after numerous attempts.

When we established service, we did not sign a contract. My husband turned in his Iphone 5 and got an iphone 6. I chose a Samsung in return for my iphone. We were told by Sprint service reps that as long as we paid 12 months of service we would own the phones we received.

After months of poor service with Sprint, with customer service non-existant we decided to change providers. We went with AT&T. Today, we went to the store where we got our service asking for someone to remove the penalty of $1,100 as we had fulfilled…

Last week Monday (April, 1st 2019) I went to New York City for a 3,5 days sightseeing trip with my daughter. Early evening my phone let me know that i didn't have a SIM Card - tricky, when i rely on my phone away from home (google map, information online, subway plan and still two kids back home who couldn't reach me.

We went to the first Sprint store we could find - on 885 8th Avenue, New York. There I had Adonys Marte helping me - or better, not helping me. He took a look at the phone and said it is too old (IPhone 6s in perfect condition and I never took the SIM card out since I got it).

He didn't do anything else than sending me to the closest apple store. And we went there. They checked the phone for an hour just to realize it is totally fine. Now I'm into this for 3 hours, and I…

I have been a Sprint customer since 2001. There was a time when Sprint was a company that cared about their customers, however, that time has passed. While Sprint offers deal and free phones to new customers they refuse to help customers who have been loyal for over seventeen years, I guess they figure they have you by the short hairs. That is very, very sad. To add insult to injury I am a U.S. Veteran and a Senior citizen and this is how I'm treated!!!!!!! Today I have been on the phone for over One Hour and Thirty five min's, by the way, I'm still on hold and counting. How sad is that?

The last Rep I spoke with was going to get a supervisor, however, that was twenty min's ago and the clock is still running. By the way, the last Rep's English was so bad I had a very hard time…

Sales manager lied to me and my wife. His lie cost us $1200. When I confronted him he gave every excuse possible. When I said we would be willing to accept half the loss and sprint the other half he said he couldn’t help us.

I told him that if we had to suffer the entire loss I would use my union attorney from work to settle this issue. He threw me out of the store with a horrible attitude.

I order some phones on March 21,2019 and ups would not deliver were I live my account was charged $188 and some cent I have every day since April 1,2019 I have been able to get service my was not ringing and you could not leave me a voicemail I have called two and three time a day I was dissatisfied with service I have received one of your employees that I need to get a cab to go the ups I home no money I be switch from one person to another one person told I didn’t pay my bill I went holding on the phone one to two hours a day I told I am a loyal customer I would hate to see treat if was loyal I want my account to be credit for the day I have not been to use my phone I very upset the service I have got I was alway told my account could not it the phone on the caller I’d and

I ask the…

I was enrolled to an international plan fraudulently under the pretense that it was an 6 months free trial. In addition the agent did not disclose that the country I intended to call was not one of the countries with preferred rates.

00 and only given a $60 dollar credit. All the agents were rude specially the last one who I could not understand his English at all. This is horrible service. They should minus starts for this kind of service

I spoke with a manager/supervisor over a month ago. When I explained the legal actions that I was planning to take against Sprint, because they put my life at risk by having me go 11 days without cellphone service, because they never unlocked my phone as promised, I also had a debit card from Sprint that did not work, even with Sprint when I tried to pay them with it. He told me "do not worry about the bill" that he was "going to waive my final bill."

I called Sprint (Customer Finance Services) today (4/7/19) (855.696.7423), because I received a "final notice bill" from Sprint this week. I initially spoke with an African-American woman, who had very slow southern linguistics. She told me that my case was "pending." I asked her "how could I be sent a threatening bill, while the bill is…

This is to notify you that I am very disappointed with the current services I am getting from your tel company. Since beginning the past few weeks, there have been many many occasions/periods where I was unable to connect to the internet or even the apps on my telephone.

I have called numerous times to file complaints with your representatives, yet nothing was done to fix the problem. Maybe it is because you are unable to improve the service. I will be shopping for better service connections with other providers. Thank you, Alex Salazar

This is to notify you that I am very disappointed with the current services I am getting from your tel company. Since beginning the past few weeks, there have been many many occasions/periods where I was unable to connect to the internet or even the apps on my telephone.

I have called numerous times to file complaints with your representatives, yet nothing was done to fix the problem. Maybe it is because you are unable to improve the service. I will be shopping for better service connections with other providers.

Thank you, Alex Salazar 702-806-2423

Sprint is charging us money when we had autopay and giving us a hard time about unlocking our phones ... saying they will not unlock them unless we pay on a bill we never had we cancelled the service end of February so they said that payment was for January..

auto pay took the money every 24 th we should have no money to pay ... please contact me about this situation, the representatives have no clue . Every single one of them always told different things and the out sourced ppl could not speak clearly and could not explain exactly what was going on , constantly repeating and

saying that’s it and nothing could be done , call me at this number 718-662-1542 I expect someone to get in touch with me because this is outrageous and never had any problem with paying my bills but it became a…

Flat out the worst customer service of any company I've ever dealt with. Overseas call centers, impossible to reach anyone of authority and an endless exercise in frustration. I can't wait to move all of my lines to another carrier.

I can't speak badly enough of my experience with this company. From equipment issues to disappearing discounts and escalating phone bills, Sprint is the worst.

I have been a Sprint customer for over 5 years and have 4 lines, at the end of March my lease was up, I called Sprint on April 2nd to see what my options were. I wanted to option were there to upgrade the phones and plan.

00 phone credit for each line. We went through the pricing of the phones and plans and was advised that the upgrade fees and activation fees wold be waived. Mona advised me that once the promo was activated I would only have 5 days to make the change.

I advised Mona not to activate the promo that I wanted to talk to my wife about it and I would be making a decision on the next couple of days. I called Sprint back on April 3rd with the intention of upgrading the phones and plan. I called and…

Customer Service is terrible. If I could rate it ZERO stars, I would. The first time I ported a number over it took 45 minutes on the phone to switch from Verizon. To port the second number over, I was on the phone for one hour and 57 minutes.

I wish that I was exaggerating. Then, to apply for the prepaid VISA cards, I needed my account number which isn't readily available online. Apparently, it is top secret. I again had to call and it took nearly 15 minutes to be provided my own account number. Absolutely. Crazy.

I never should have switched providers.

PLEASE HELP ME.....

I closed my account with Sprint and wanted a box sent to me so that I could return my leased phone. Went to 3 different Sprint stores and was told that I had to call and request a return phone box.

Called Sprint several times and either the representative could not understand English or asked for a 4 digit pin. I gave them the pin number and was told it wasn't the right one. I have been a Sprint customer for more than 10 years and have watched your customer service deteriorate.

I am requesting a return box for my phone because after making payments on this phone for 3 years, I still have a balance due! 99 for a premium service that I never ordered. (Feb. ) Please take care of this as soon as possible. Thank you.

I can be reached by phone at 734-377-4420 My cell number: 734-658-6222…

Beyond words for the incompetence of the company and the employees it hires. Promised one thing in store to sign up. Once signed up it was a constant battle over the phone and in store to get answers. No one can do their job and if you try to call you get transferred around with no actual end to the madness they create. DO NOT USE SPRINT.

Service sucks customer service is lowest of low and it’s just not worth it.

I was told several different things and guaranteed things by agents over chat and on the phone, I would like to talk to a supervisor because you guys did not honor your guarantee and that’s something that I can file a lawsuit for, which I am prepared to do

when I purchased an upgrade LG phone during the transaction I was never informed that my text messages would not transfer from my old phone if I had been informed of this I would never have made the purchase when I attempted to return the very next day I was told I had to pay a 45 dollar stock fee or to avoid this I would get a return kit in the mail however I was told the accessories which were a case, cover sheets and

a charger were not refundable and also would not able to be used in my old phone SO I AM STUCK WITH ITEMS I NEVER WANTED! they said in the complaint dept there was no record of accessories bought when I went back to the Altamonte store I was told it was a third party sprint deals with and there was NOTHING they could do!

A DISGRACE I HAVE TO HAVE ITEMS TO A PHONE I NEVER…

I've been experiencing signal issues with my Note 8 recently after an android 9 update. I've tried multiple methods for trying to fix this problem but none worked. The tech support rep over the phone suggested I take it into the store and since I was near I stopped in this repair center.

Upon arriving I was greeted by a gentleman who listened to my issue and directed me to tech support. There was only one rep available helping a lady with her phone, but I could hear someone having a conversation with them behind a wall the about different topics not of assistance to the lady.

The lady left and now I'm still sitting there waiting for assistance. This rep never acknowledged my existence but the person who was behind the wall came out( with a long red winter coat on) and asked if I'd been…

I paid my bill yesterday and my internet speed STILL SUCKS. I have to turn my phone off then on just to get on the freaking I internet which I pay 82.00 a month, about ready to go back to straight talk

My son has been on my Sprint account for many years. It was time for him to have his own line and he wanted to keep the same number. I have been trying to do this since December 2018. I was told online that it had to be done in the store.

I went in the store and I was told it had to be done online. I called sprint and they told me it had to be done in the store. I gave my son permission to the account and he went in the store and they told him it had to be done online.

I went back online and was told it had to be done in the store. I went back in the store and they told me I had to bring my son into the store with me. Today, 3/31/2019 I took my son into the store with me; he is 24 years of age and they told me I had to go online.

I called Sprint and they told me my son could not have…

Whenever i go into the Sprint store-I know I will be there forever. And I like the gentleman who helped me who was super helpful.

However when I came in , I was first was helped by another gentleman and I was handled off like buffalo to Fernando. Fernando was not given the right information about my purchase. Fernando was trying to help but if you are not given the right information-how can you help your customers properly?

Because of that the customer service process took much longer than needed. No wonder everyone looked irritated. Employees needs to get trained or it holds everyone up. And it doesnt give the people in charge the right to look at your employee like hes untrained.

Maybe hes doesnt know what to do, but maybe no one taught. Maybe he wasnt told my the previous…

Had a interview today at 4:30pm at the Sprint Call center on 6880 Bermuda Road with a Recruiter Named Deirdre Ross. I had emailed him stating that I would be late due to unforeseen circumstances, did not get a reply or phone call from him.

I ordered a uber to take to the location and was waiting for 15 minutes outside, all the doors were locked so I walked around the building and tried all of the doors until I finally saw people walking out a certain door. I walked to the door to open it but it was locked, I emailed the recruiter to let him know that I was outside and still did not get a response via email or phone call.

A few minutes later a security guard finally opens the door, he did not even apologize for making me wait and seemed like he was in a mood. I stated to the African…

Hello, I made a payment of 374.00 on 3/11....I was told to call back before the 24th to make a payment arrangement....I was denied it when I called...My services are interrupted and I feel like that's not fair....My bill is very high each month and that's unacceptable.. How can I pay almost four hundred dollors on 3/11 and turn around and make another 400 hundred dollar payment..I told them that I can make a payment on 4/4....it looks like ill be taking my services elsewhere.

First I was pasted on hold for over a hour by David which he lied about my bill. 00 sprint over change for service that's horrible. And also I had to tell them how to do there job. And I dont work there learn customer service .

And stop lying I know math and your math skills are off and I will see how to take you guys to court.

I ABSOLUTELY LOATH SPRINT!!! I have nothing but one issue after another with this service since I signed with Sprint. To began with when I got the account the sales people were so busy signing me up for crap that I ended up with so call free items that I’m not being charged for (drive device, which I don’t use at all).

I was told I had the free music app and guess what NOPE that’s not included, free Hulu, after two months of calling it finally worked TODAY. I have called and been on hold for OVER AN HOUR until the phone just hangs up.

My biggest issue that really really pissed me off is I have called countless times about not wing able to get online while on the phone and TONIGHT is the very first time the agent tells me this is not a future that is available for my phone. First of its…

My first complaint is that sprint customer service lacks the ability to give out correct information they are extremely rude refuse to get a manager when requesting a manager have come back now for over an hour saying there is no supervisor available and this is what they told me you need to do so it doesn’t matter if you get a customer service representative they’re going to tell you the same thing I just told you you need to go somewhere else.

It is absolutely absurd that I have been on the phone for over two hours after Sprint called me this morning and I’ve spoken to six different my first complaint is that sprint customer service lacks the ability to give out correct information they are extremely rude refuse to get a manager One requesting a manager have come back now for over an…

someone up an account in my name i found out when i went to a story location i have filled out a fraud packet but there have been nothing done to my account no one have reached out to me nor can i get a hold of the fraud dept i just need to get this issue resolved my contact 405-509-8504

Added on a HC SPRINT DRIVE THAT WAS DEFECTIVE . 99. I BOUGHT IT BACK BECAUSE IT WAS DEFECTIVE. 00 TO RETURN THIS DEFECTIVE DEVICE. I WANT A FULL REFUND! 00 FEE & IT WITHIN THE 14 DAYS. THEY WOULD NOT. SEEKING A FULL REFUND!

If I could give Sprint a zero star rating I would. Every single month my bill is incorrect. This time I had charges from a tablet that was canceled and I’ve had to call Sprint customer service 7 times since January to get it resolved and it’s still not resolved!!!!!

I’m now paying an extra $30 because I just want to cancel my sprint plan. Which I can’t do without paying the bill that has the extra charges still on it so thank you sprint for being absolutely useless and causing me to waste my money!

I am very upset with Sprint. I have a contract until June but was never told you can change my plan. So sprint change my plan in January. The people I have talk to tell me my contract has nothing to do with my plan I am very disappointed. My number is 804-986-9207.

Looking for a new carrier in June if this is not resolved.

I have 4 active phones and 4 active phone lines and I am being charged for 8 phone lines. I am being told I would need to pay over $2000 to get rid of those phone lines that I do not use and that I have no devices for.

Customer service has been useless. I am basically screwed. 6 year loyal customer and this is how I get treated. AWFUL CUSTOMER SERVICE and FRAUD.

completely misleading the promotion,gave 3 Motorola phones for “free “ that I didn’t need or use, This guy Name Bobby at the Menlo Park mall store, he repeatedly insisted and reassure that was at no cost to me only to start charging me ( whiteout notice) $60 mor a month, i call the company to try to understand what was going on, every person was nice and well mannered until this person Shannon, starts raising her voice and making accusations that I was accusing them of fraud, I never used the word fraud, I used the word “ mislead “ but

I guess fraudulent is best,Completely unprofessional and unacceptable to speak to a customer with that attitude when I was not disrespectful in any way or manner when I asked to speak to someone else she hung up the phone on me, I just hope they recorded…

Went to Sprint office in Temple ,tx on General Bruce Dr last Saturday my 83 year old dad needed another flip phone he been with ya for 12 years the guy told us that it would be here wedesday that day came nope call over there they siad Friday that day came nope again so I was talking to the asst manager and after wait all that time she siad that we need to order online which my voice got loud but never siad a bad word so

she hung up on me the manager siad he told her to well they took a 1hr to set my dad phone up we left got on highway and I siad let me make a call got on it and it wasn't working keep in mind we leave across town so we had to turn around and go back went in there and it took another HR again but that manager never apologize to us he was very rude

I changed 3 phone numbers from AT&T to Sprint approximately 2 months ago. Today Sprint cut off the service. I called and they said I owed them o $447.86. I have received no bills from Sprint. I Paid money to the Sprint store in the Philadelphia Mills Mall. 19154 Zip code. I believed this was to cover front end cost. No bill has been received at my only residence 3707 Genesee Drive. Philadelphia Pa. I also believed that my monthly cost was less than $200 a month for the three phone numbers. 215-964-8244, 215-964-8241 and 267-708-9555. I would loke some help on this as I do not trust the print dealer and would like to resolve the problem ASAP.

Regards

Frank Mc Entee

I had poor service with an Iphoe 6S that I payed off back in 2018. I called sprint customer service several times and my problem was never resolved. I made the decision the cancellation my service and go with another provider. Sprint then told me that If I had a new phone I would get better service. I did explain to them that I live on a fixed income and can not afford a new phone. They told me "We would hate to see you go so how about we give you a new phone just pick out the color at the store or we can mail you one?" I went to the sprint store near me and they game me an iPhone X. They said I would just have to pay the fees to activate it.

A month later (February)get a bill of $107.00 and call customer service. I spoke a supervisor after being on the phone 2.5 hours. Supervisor said he…

I bought a phone back in November as part of a promotion we were supposed to get a tv with the phone but we never got the tv

Hi

My name is Nichole, I been with sprint for a while now and I attempted to cancel my second line on more occasion my son lost his phone I put phone on stand by and when I could not locate I advised on more than one occasion to cancel line I always seem to get a person with a very heavy accent and they always or never help me almost 2years ago I been getting Charged over $200.00 for almost 2years for 1phone line and a standby line that I have asked to have disabled . I need some help ASAp and a credit to my account I am disabled and I feel taken advantage of . I can be reached at 773 454-0090

Have tried to cancel and unlock two phones you guys keep ignoring me. I will not make a payment until it’s done and I will be contacting the BBB

I have been with sprint for over 19 years. I have never had a bad experience until today on March 08, 2019. I come in and of course they do the hello welcome to sprint intro.

However, Leslie Lopez approaches me and does not ask what brought me into the store today and what I wanted to do. So, I told her I came in to do an upgrade on my iPhone X. And that I wanted the XS Max that has the same GB.

Well she did not go check to see if they have that phone in stock. She snatches my phone and starts to take everything off and try to reset my phone before even to find out if they had the phone available.

Then I kept bouncing back to one computer to another computer. Terrible customer service. Then I took back my phone so that she can go check to see if they had the phone that I wanted before I…

VERY dissappointed in the way our service with Sprint was handled. 50/month. 37! I was given a Sprint Drive (that I didn't ask for) which required another line (an additional charge) that I didn't ask for either. We were charged 4 activation fees at $30 each.

The assistance we got with activating our new phones with Sprint was pitiful. Noone could tell us how to move our apps from our old Iphones to our new ones. WE had to figure out how to do that ourselves.

I asked that the activation fees be removed from our bill since the tech support for activation was not sufficient. But Sprint is still charging for two activation fees. Was on the phone for about 2 hours trying to work out the activation.

two tech supports hung up on me when I politely told them that I was having a hard time…