Sprint

Sprint Rep offered free accessories to us on two diff occasions and we where tricked and charged into a lease. I am writing to make a complaint about a worker at the Spring Valley Sprint store by the name of Alexis. I think corporate and the manager of that store need to know what she is doing on two different occasions. You can also look on YELP for the negative remarks about this worker .

On March 5th my daughter went into the store to upgrade her Iphone upon purchasing the worker name Alexis told her she could get a “FREE” case since she was purchasing the Iphone. My daughter continued with the transaction came home told me every thing went great the customer service was good and that she even got a “FREE” case with the Iphone. IPXXS CSE-MATE WATERFALL & IPXXS INVISSHIELD GLASSPLUS…

I switch from t Mobil, thinking the promotion sprint had was a good deal but never thought was going to be a nightmare. Your team or customer service is horrible, not help at all repeat the same, every time I call I get a difrent person with different answers.

The young people at the store they don't know what they doing, just want to sell, sell, sell don't care about anything else. I was told I will get $50 dollars for every line we switch but my husband was told $100 and then when we call to find out nobody was able to answer me.

So I'm not sure where to go to get this situation take care, please don't want to talk to any customer services person. I regret so much doing this.

But I have not received anything but made to feel like I'm begging for something that is not gonna happen my phone is damaged and has been for a little while say 3months give or take my phone is my work without it no work and no money all I want is my phone fixed and I was told I would not have to pay since I pay for the insurance monthly or I will just go back to my old carrier us cellular

On 4/20/19 My old iphone went out when i went to have it fixed i was told i would need another one but was told i had NO insurance and after 19 years of service i would never do that because i know better. So I was sold a new phone which has never worked correctly after 5 days i am out of the cancer clinic which is why having a phone was so important and

now Im trying to get a replacement but was told i have to go back to the corporate store to get it, when i explained im in a wheelchair i was told i still have to get there and of course it will cost me more money.

Im done with the Sprint blood suckers and will have to get a new carrier and phone. After 19 years of service im being treated like a second class citizen and can get no answers from Sprint and have decided to tell people DO…

Trying to drop Sprint and they won't let us leave!!! My wife and I (each have separate accounts w/ Sprint) are done with Sprint and their worst in class customer service. I've been with Sprint since 1998 and my wife since 2008. After my wife was charged HUNDREDS of dollars by Sprint for a phone that was returned to Assurian (she could never get this resolved because of the constant run-around from Customer Service and broken promises) we decided to leave.

We first went to pay off new phones that we each had purchased. I kid you not: It took me 1 hour and 45 minutes on Sprint chat to get this done because they kept trying to see why I wanted to leave and what they could do to keep me. Despite my repeated attempts to tell them nothing and to please process my payment, this dialog kept…

one star, no it should be a zero. Start with I switched to Sprint and brought my business to them to be treated like trash. from the initial switch customer serv and tech was excellent. once the phones came and an decision was made to swap a S10e for a S10+ I received the most dirty customer serv ever.

Sprint store on Hall Rd-M59, mgt Wendy was working with us and then when another customer coming in. we was pushed/pass off to an emp. that has no experience, customer serv manner, this emp. was arguing with us. as we explain that the restock fee was wave from the rep.

on the ph, we agree to pd as she suggested. 00 up front, we knew about the $45 but where did the $100 come from when all we were doing was swapping a S10e to a S10+. he prepare to transfer everything and we HASN'T agree to…

This morning a nice lady answer the phone and she transfer me to sales , and again they star offering products.... I just stopped him and can take this situation any more ... I guess I’m forced to change to another company after so many years doing Businnes with Sprint .. it’s intolerable

My first complaint happened in December. I wanted to take advantage of Apples battery replacement offered. There is a Sprint store in my city that is an authorized Apple distributor, that was listed on the Apple store to have my battery changed.

I called the store, and was told they didn't do this. I decided to switch carriers in February. I called Sprint and cancelled service. Sprint continued to bill me,I called back in March, They could see where I had canceled Service and promised to fix the problem, I have been receiving emails from Sprint to pay a balance I never should have been billed.

They have no evidence that I canceled my account even though I have been with another carrier since February. This piss poor customer service is why I quit sprint. I am more than discussed that I…

Sprint fucking sucks their customer service is ass and they are fucking liars. Do not ever switch with them and you sure as hell should not lease a phone with them. Their service is terrible half the time I can not even use my lte while making a call.

I also have never had so many problems with a carrier and they are also rude.

i spoke with a rep ID# : YD963985 she started the conversation very nicely i needed my phone unlocked and had already placed a request the day before i was told my phone would be unlocked the day previous and even got an email on the matter when i attempted to change phone carriers i discovered my phone was not unlocked.

so i called and got this rep she told me many false info along the way 1st by telling me my ticket was incorrect and she would need to re do it thus restarting an already bad process i stated no i need to speak with a supervisor she told me ok. she then placed me on a very long hold( i didnt mind because i am experienced in the customer service field) however she later came back on the line to advise me i would be getting a $40 credit for my trouble and

she would…

Hello,

My name is William Aerts. I have been a Sprint customer for over 20 years. Recently I have been trying to upgrade my 5 phones. Here is what has transpired:

Last Friday April 19,I spoke with retention and made a deal to upgrade 4 iphones and 1 Samsung

I was promised NBA discounts of $300 per phone on iphones and NBA discount of $200 on Samsung with waiver of $30 activation fee on all 5 lines

This past Saturday April 20, I called to get the upgrades done. I was on a combination of phone calls and chat lines for nearly 5 hours and spoke with 11 people

I explained the deal I had been offered and that should be in my file but everyone I spoke with had different information about my deal and said they can’t do this they can’t do that etc etc until I got so frustrated and gave up.

I…

I stopped in the store at Greece ridge mall to question my bill. Was there for almost an hour the Sprint rep could not tell me why they were charging me an extra $100 dollars on my phone bill. Then after an hour she said she would contact corporate and I should receive an email from either her or someone from corporate with in 2 days to explain my bill.

Here it is almost a week later and no one ever contacted me. Very upset and feel like I am being ripped off and of course my whole family just upgraded so I am stuck with Sprint for another 17 months. NOT HAPPY. Horrible customer service!!!!

I had a wreck in my phone got broke and so Asurion said to fix it had to keep it a week I called to have an old phone activated that Asurion sent me through Sprint and they couldn't find the meid number and so they said they'd never had that problem swap me back to Sprint they swap me back to Asurion it was 11 people I talked to nobody could fix the problem 3 and

1/2 hours on the phone and then the 11th person I talked to said he could fix it disconnected my cell phone I had to walk down the road borrow a landline and call Sprint to have my phone reconnected and one guy named Hunter helped me and tried to get me to upgrade they ought to be giving me a free upgrade and

a free phone after all that it was a horrible experience three and a half hours and 12 people on the telephone and still…

I lost my job, my bill is 600 for 3 lines no payment plan available, 4/18/19, offered to pay $250. And make arrangements to pay balance off, I was told nope, go to another carrier, sprint does not care about people and try to help them when going through a difficult time, uncaring, poor customer service, this really opened my eyes, I will go to another carrier, thanks for the help and advice

Is this untrue??????? I need answers!!!! Total 100% Satisfaction Guarantee

ight If you’re not 100% satisfied within the first 30 days, return your phone and we’ll refund your phone costs, service charges and related fees. No gimmicks.

It is unfortunate that the unprofessionalism of Sprint Representatives, Sprint Escalated Managers to Corporate Personal are to paying customers. I was with Sprint for five years when they were called Nextel and did a port over to Verizon in which I returned to Spring January 21, 2012.

I am mortified and utterly disturbed since day one. Not only was I disrespected by Darsheen's direct Supervisor in Corporate, but she continued to lack professionalism by not allowing me to talk, interrupting my complete thoughts, talking over my voice and not thoroughly listening to the situation at hand.

I have been paying for services that "do not work part of the time" while paying on time via auto-pay since 2012 with a 12% dropped call rate. Sprint Representatives, Escalated Managers, and Corporate…

Sprint ~ Total 100% Satisfaction Guarantee ~ Where is the Justice???? Disgusted Sickened Customer ~ PLEASE HEAR ME and HELP As of Friday, April 12, 2019, I received I called from Sprint 1-800-639-6111 about my formal complaint. After telling my unprofessional services received at Sprint Store, Florence SC on Wednesday, April 10, 2019 requesting my old phone back after updated/trade in getting a new phone.

On that same day going to Batteries Bulbs, Florence SC to purchase a battery to transfer my information, I purchased a battery charger instead. Within an hour returning to Sprint, Florence, SC, gave the salesperson the charger to charge the battery of my old phone and stating I would like to get my old phone back due to all my information/texts on it.

The salesperson told the store…

Started with Sprint on March 1st. On April 2nd the same salesman who signed us up logged into our account and upgraded our plan to a higher plan. We never authorized any changes nor have we ever been to the Store where the changes were made.

He is the only person who had access to my security questions and PIN number. I also have the email showing it was him. This is FRAUD and I want him fired he has no right to touch my account or anyone else’s account.

If he changed my account I’m sure he has done it to others. I spoke to c/s and the fraud dept is looking into this. But I want a update on this. 727-207-9927. I will not let this drop until it has been resolved.

This is sad that someone like that works for Sprint.

Started with Sprint on March 1st. On April 2nd the same salesman who signed us up logged into our account and upgraded our plan to a higher plan. We never authorized any changes nor have we ever been to the Store where the changes were made.

He is the only person who had access to my security questions and PIN number. I also have the email showing it was him. This is FRAUD and I want him fired he has no right to touch my account or anyone else’s account.

If he changed my account I’m sure he has done it to others. I spoke to c/s and the fraud dept is looking into this. But I want a update on this. 727-207-9927. I will not let this drop until it has been resolved.

This is sad that someone like that works for Sprint.

Account # 947213699 This is a complaint about the poor service we received when we reached out to set up payment arrangements on our account i know that is not the normal for our interactions with you so i would like to assume the person was not paying attention or was doing other things at the time as well.

Still it was poor service. We reached out to you to do this and then get stuff thrown at us in reference to our account yes there was auto draft payments that did not go through but where we have paid with the card on the account there has been no issue yet your person wanted to say that as well.

It should not have gotten to the point where we the consumer has to restate can it be done multiple times. There are many companies of which people can receive services and we do not feel as…

I lost a phone and this lost was communicate to sprint for close this line and do not charge for this, and Sprint still charging me a line which is not was used since 6 months ago, also I was paying for more than 2 years a 4 telephone and they charged me more than $200.00 for the lost phone. I do not want to used Sprint any more, bad services and also are charging too much money, besides charging a line which is not in used since 6 months ago.

we were logged in on our account attempting to set up a payment arrangement which then they had to get us to the finance dept. Would appreciate you looking at the transcripts of that conversation. It is not what i would say was good customer service.

I would like to believe it was that the person was doing something else or not truly paying attention to the conversation. Still not good service but it would be better then if that person was doing that intentionally or on purpose.

We reach out to set up arrangements and then the person wants to tell us about where the auto direct draft payments did not process then also wants to state that the card on our account has been rejected which it had not. we attempted to work on getting the matter resolved and then your employee wants to go that…

It is unfortunate that the unprofessionalism of Sprint Representatives, Sprint Escalated Managers to Corporate Personal are to paying customers. I was with Sprint for five years when they were called Nextel and did a port over to Verizon in which I returned to Spring January 21, 2012.

I am mortified and utterly disturbed since day one. Not only was I disrespected by Darsheen's direct Supervisor in Corporate, but she continued to lack professionalism by not allowing me to talk, interrupting my complete thoughts, talking over my voice and not thoroughly listening to the situation at hand.

I have been paying for services that "do not work part of the time" while paying on time via auto-pay since 2012 with a 12% dropped call rate. Sprint Representatives, Escalated Managers, and Corporate…

Disgusted Sickened Customer ~ PLEASE HEAR ME and HELP As of Friday, April 12, 2019, I received I called from Sprint 1-800-639-6111 about my formal complaint. After telling my unprofessional services received at Sprint Store, Florence SC on Wednesday, April 10, 2019 requesting my old phone back after updated/trade in getting a new phone.

On that same day going to Batteries Bulbs, Florence SC to purchase a battery to transfer my information, I purchased a battery charger instead. Within an hour returning to Sprint, Florence, SC, gave the salesperson the charger to charge the battery of my old phone and stating I would like to get my old phone back due to all my information/texts on it.

The salesperson told the store supervisor and she stated “NO” and get her orange and banana and left the…

The absolute trash of all trashy companies and customer service. I have spent hours and hours trying to get them to give me the port in credits they promised and other credits as well. I have been mysteriously “disconnected” multiple times and my phones restricted when I have an “unused credit” that’s greater than my balance due.

I hate these scum bags!!!!!!!

You have three lines on your account, why is it you call to make a payment and they never add the taxes and fees, they don’t even think of splitting it amongst the 3 lines they expect you to tell them and before you know it you have $180 in taxes and fees you owe.

I’m sorry but isn’t that customer service job, to help and guide the customer. Nope they don’t! And when you call the amount is always different from the automated teller. Get it straight sprint your customer service sucks! It’s starting to feel like a rip off!!

I have had the worst experience in my life with Sprint I have had cell phones since they weighed 30 pounds and you carry them in a bag over your shoulder I have never ever been deceived or treated the way I was treated in December and in January I went into a store in New Hampshire Merrimack New Hampshire dealt with Louis and I can't remember the other guy's name real tall guy for it started with a v but

anyway we talked about what I was looking for now I had had service forever like I said I told him how much I was looking to pay per month and they led me into a deal told me that the phones were free told me that it would be so much per month and it matched what I was looking for and

I walked away happy until about two weeks later when I got the bill so I go down to the store where I…

I have been a customer since 2009. I am going through a hardship and called the cancellation. Department to see if anyone could hell me and two supervisors would not help me with my bill. They said there was nothing they could do.

I have always paid my Bill's or have called to set up a pay extension. I am struggling right now and have been honest and they told the representative I was speaking to there was no help to be given to me.

I am so upset and I will be looking to move my service to another carrier. Very disappointing since I have been loyal since 2009.

50 a month, and $120 for the phone. Not true! 00 a month! That includes $55 a month to 'lease' the phone for a year, then I may purchase it for $120. Your supervisor told me even if I cancel the service, I'm still liable for the $55 a month lease which she says I signed by voice agreement.

We can go to court, you can play your recording of the transaction, and I'll play mine. I'm interested in this as a case ' at law '. Let me know when our attorneys can talk.

My service was suspended although it hasn’t been an entire month since the last payment of 229. I called to see what was wrong since I hadn’t received any notification via text that my service was in danger of being suspended.

I just got a new number in January and the guy said they were sending the notification to my old number. He argued that the number still shows active yet I don’t have any device that has that as a number.

I’m being demanded to pay 25% of 267 but I informed them that I don’t get paid until the 15th and since I had no clue this was going to happen can they just let me set up the arrangement without paying the 66 dollars. I was simply ignored and reminded again that I had to pay it.

I won’t be with this company much longer. The service is as bad as the customer…

My husband and I visited a Sprint store at 1830 E Broadway, Tucson, AZ 85719 in August 2017. We set up a family plan at that time. We had 5 cell phones under my name. Communication regarding overcharging on our account could NEVER be accomplished after numerous attempts.

When we established service, we did not sign a contract. My husband turned in his Iphone 5 and got an iphone 6. I chose a Samsung in return for my iphone. We were told by Sprint service reps that as long as we paid 12 months of service we would own the phones we received.

After months of poor service with Sprint, with customer service non-existant we decided to change providers. We went with AT&T. Today, we went to the store where we got our service asking for someone to remove the penalty of $1,100 as we had fulfilled…

Last week Monday (April, 1st 2019) I went to New York City for a 3,5 days sightseeing trip with my daughter. Early evening my phone let me know that i didn't have a SIM Card - tricky, when i rely on my phone away from home (google map, information online, subway plan and still two kids back home who couldn't reach me.

We went to the first Sprint store we could find - on 885 8th Avenue, New York. There I had Adonys Marte helping me - or better, not helping me. He took a look at the phone and said it is too old (IPhone 6s in perfect condition and I never took the SIM card out since I got it).

He didn't do anything else than sending me to the closest apple store. And we went there. They checked the phone for an hour just to realize it is totally fine. Now I'm into this for 3 hours, and I…

I have been a Sprint customer since 2001. There was a time when Sprint was a company that cared about their customers, however, that time has passed. While Sprint offers deal and free phones to new customers they refuse to help customers who have been loyal for over seventeen years, I guess they figure they have you by the short hairs. That is very, very sad. To add insult to injury I am a U.S. Veteran and a Senior citizen and this is how I'm treated!!!!!!! Today I have been on the phone for over One Hour and Thirty five min's, by the way, I'm still on hold and counting. How sad is that?

The last Rep I spoke with was going to get a supervisor, however, that was twenty min's ago and the clock is still running. By the way, the last Rep's English was so bad I had a very hard time…

Sales manager lied to me and my wife. His lie cost us $1200. When I confronted him he gave every excuse possible. When I said we would be willing to accept half the loss and sprint the other half he said he couldn’t help us.

I told him that if we had to suffer the entire loss I would use my union attorney from work to settle this issue. He threw me out of the store with a horrible attitude.

I order some phones on March 21,2019 and ups would not deliver were I live my account was charged $188 and some cent I have every day since April 1,2019 I have been able to get service my was not ringing and you could not leave me a voicemail I have called two and three time a day I was dissatisfied with service I have received one of your employees that I need to get a cab to go the ups I home no money I be switch from one person to another one person told I didn’t pay my bill I went holding on the phone one to two hours a day I told I am a loyal customer I would hate to see treat if was loyal I want my account to be credit for the day I have not been to use my phone I very upset the service I have got I was alway told my account could not it the phone on the caller I’d and

I ask the…

I was enrolled to an international plan fraudulently under the pretense that it was an 6 months free trial. In addition the agent did not disclose that the country I intended to call was not one of the countries with preferred rates.

00 and only given a $60 dollar credit. All the agents were rude specially the last one who I could not understand his English at all. This is horrible service. They should minus starts for this kind of service

I spoke with a manager/supervisor over a month ago. When I explained the legal actions that I was planning to take against Sprint, because they put my life at risk by having me go 11 days without cellphone service, because they never unlocked my phone as promised, I also had a debit card from Sprint that did not work, even with Sprint when I tried to pay them with it. He told me "do not worry about the bill" that he was "going to waive my final bill."

I called Sprint (Customer Finance Services) today (4/7/19) (855.696.7423), because I received a "final notice bill" from Sprint this week. I initially spoke with an African-American woman, who had very slow southern linguistics. She told me that my case was "pending." I asked her "how could I be sent a threatening bill, while the bill is…

This is to notify you that I am very disappointed with the current services I am getting from your tel company. Since beginning the past few weeks, there have been many many occasions/periods where I was unable to connect to the internet or even the apps on my telephone.

I have called numerous times to file complaints with your representatives, yet nothing was done to fix the problem. Maybe it is because you are unable to improve the service. I will be shopping for better service connections with other providers. Thank you, Alex Salazar

This is to notify you that I am very disappointed with the current services I am getting from your tel company. Since beginning the past few weeks, there have been many many occasions/periods where I was unable to connect to the internet or even the apps on my telephone.

I have called numerous times to file complaints with your representatives, yet nothing was done to fix the problem. Maybe it is because you are unable to improve the service. I will be shopping for better service connections with other providers.

Thank you, Alex Salazar 702-806-2423

Sprint is charging us money when we had autopay and giving us a hard time about unlocking our phones ... saying they will not unlock them unless we pay on a bill we never had we cancelled the service end of February so they said that payment was for January..

auto pay took the money every 24 th we should have no money to pay ... please contact me about this situation, the representatives have no clue . Every single one of them always told different things and the out sourced ppl could not speak clearly and could not explain exactly what was going on , constantly repeating and

saying that’s it and nothing could be done , call me at this number 718-662-1542 I expect someone to get in touch with me because this is outrageous and never had any problem with paying my bills but it became a…

Flat out the worst customer service of any company I've ever dealt with. Overseas call centers, impossible to reach anyone of authority and an endless exercise in frustration. I can't wait to move all of my lines to another carrier.

I can't speak badly enough of my experience with this company. From equipment issues to disappearing discounts and escalating phone bills, Sprint is the worst.

I have been a Sprint customer for over 5 years and have 4 lines, at the end of March my lease was up, I called Sprint on April 2nd to see what my options were. I wanted to option were there to upgrade the phones and plan.

00 phone credit for each line. We went through the pricing of the phones and plans and was advised that the upgrade fees and activation fees wold be waived. Mona advised me that once the promo was activated I would only have 5 days to make the change.

I advised Mona not to activate the promo that I wanted to talk to my wife about it and I would be making a decision on the next couple of days. I called Sprint back on April 3rd with the intention of upgrading the phones and plan. I called and…

Customer Service is terrible. If I could rate it ZERO stars, I would. The first time I ported a number over it took 45 minutes on the phone to switch from Verizon. To port the second number over, I was on the phone for one hour and 57 minutes.

I wish that I was exaggerating. Then, to apply for the prepaid VISA cards, I needed my account number which isn't readily available online. Apparently, it is top secret. I again had to call and it took nearly 15 minutes to be provided my own account number. Absolutely. Crazy.

I never should have switched providers.

PLEASE HELP ME.....

I closed my account with Sprint and wanted a box sent to me so that I could return my leased phone. Went to 3 different Sprint stores and was told that I had to call and request a return phone box.

Called Sprint several times and either the representative could not understand English or asked for a 4 digit pin. I gave them the pin number and was told it wasn't the right one. I have been a Sprint customer for more than 10 years and have watched your customer service deteriorate.

I am requesting a return box for my phone because after making payments on this phone for 3 years, I still have a balance due! 99 for a premium service that I never ordered. (Feb. ) Please take care of this as soon as possible. Thank you.

I can be reached by phone at 734-377-4420 My cell number: 734-658-6222…

Beyond words for the incompetence of the company and the employees it hires. Promised one thing in store to sign up. Once signed up it was a constant battle over the phone and in store to get answers. No one can do their job and if you try to call you get transferred around with no actual end to the madness they create. DO NOT USE SPRINT.

Service sucks customer service is lowest of low and it’s just not worth it.

I was told several different things and guaranteed things by agents over chat and on the phone, I would like to talk to a supervisor because you guys did not honor your guarantee and that’s something that I can file a lawsuit for, which I am prepared to do

when I purchased an upgrade LG phone during the transaction I was never informed that my text messages would not transfer from my old phone if I had been informed of this I would never have made the purchase when I attempted to return the very next day I was told I had to pay a 45 dollar stock fee or to avoid this I would get a return kit in the mail however I was told the accessories which were a case, cover sheets and

a charger were not refundable and also would not able to be used in my old phone SO I AM STUCK WITH ITEMS I NEVER WANTED! they said in the complaint dept there was no record of accessories bought when I went back to the Altamonte store I was told it was a third party sprint deals with and there was NOTHING they could do!

A DISGRACE I HAVE TO HAVE ITEMS TO A PHONE I NEVER…

I've been experiencing signal issues with my Note 8 recently after an android 9 update. I've tried multiple methods for trying to fix this problem but none worked. The tech support rep over the phone suggested I take it into the store and since I was near I stopped in this repair center.

Upon arriving I was greeted by a gentleman who listened to my issue and directed me to tech support. There was only one rep available helping a lady with her phone, but I could hear someone having a conversation with them behind a wall the about different topics not of assistance to the lady.

The lady left and now I'm still sitting there waiting for assistance. This rep never acknowledged my existence but the person who was behind the wall came out( with a long red winter coat on) and asked if I'd been…

I paid my bill yesterday and my internet speed STILL SUCKS. I have to turn my phone off then on just to get on the freaking I internet which I pay 82.00 a month, about ready to go back to straight talk