Sprint

My son has been on my Sprint account for many years. It was time for him to have his own line and he wanted to keep the same number. I have been trying to do this since December 2018. I was told online that it had to be done in the store.

I went in the store and I was told it had to be done online. I called sprint and they told me it had to be done in the store. I gave my son permission to the account and he went in the store and they told him it had to be done online.

I went back online and was told it had to be done in the store. I went back in the store and they told me I had to bring my son into the store with me. Today, 3/31/2019 I took my son into the store with me; he is 24 years of age and they told me I had to go online.

I called Sprint and they told me my son could not have…

Whenever i go into the Sprint store-I know I will be there forever. And I like the gentleman who helped me who was super helpful.

However when I came in , I was first was helped by another gentleman and I was handled off like buffalo to Fernando. Fernando was not given the right information about my purchase. Fernando was trying to help but if you are not given the right information-how can you help your customers properly?

Because of that the customer service process took much longer than needed. No wonder everyone looked irritated. Employees needs to get trained or it holds everyone up. And it doesnt give the people in charge the right to look at your employee like hes untrained.

Maybe hes doesnt know what to do, but maybe no one taught. Maybe he wasnt told my the previous…

Had a interview today at 4:30pm at the Sprint Call center on 6880 Bermuda Road with a Recruiter Named Deirdre Ross. I had emailed him stating that I would be late due to unforeseen circumstances, did not get a reply or phone call from him.

I ordered a uber to take to the location and was waiting for 15 minutes outside, all the doors were locked so I walked around the building and tried all of the doors until I finally saw people walking out a certain door. I walked to the door to open it but it was locked, I emailed the recruiter to let him know that I was outside and still did not get a response via email or phone call.

A few minutes later a security guard finally opens the door, he did not even apologize for making me wait and seemed like he was in a mood. I stated to the African…

Hello, I made a payment of 374.00 on 3/11....I was told to call back before the 24th to make a payment arrangement....I was denied it when I called...My services are interrupted and I feel like that's not fair....My bill is very high each month and that's unacceptable.. How can I pay almost four hundred dollors on 3/11 and turn around and make another 400 hundred dollar payment..I told them that I can make a payment on 4/4....it looks like ill be taking my services elsewhere.

First I was pasted on hold for over a hour by David which he lied about my bill. 00 sprint over change for service that's horrible. And also I had to tell them how to do there job. And I dont work there learn customer service .

And stop lying I know math and your math skills are off and I will see how to take you guys to court.

I ABSOLUTELY LOATH SPRINT!!! I have nothing but one issue after another with this service since I signed with Sprint. To began with when I got the account the sales people were so busy signing me up for crap that I ended up with so call free items that I’m not being charged for (drive device, which I don’t use at all).

I was told I had the free music app and guess what NOPE that’s not included, free Hulu, after two months of calling it finally worked TODAY. I have called and been on hold for OVER AN HOUR until the phone just hangs up.

My biggest issue that really really pissed me off is I have called countless times about not wing able to get online while on the phone and TONIGHT is the very first time the agent tells me this is not a future that is available for my phone. First of its…

My first complaint is that sprint customer service lacks the ability to give out correct information they are extremely rude refuse to get a manager when requesting a manager have come back now for over an hour saying there is no supervisor available and this is what they told me you need to do so it doesn’t matter if you get a customer service representative they’re going to tell you the same thing I just told you you need to go somewhere else.

It is absolutely absurd that I have been on the phone for over two hours after Sprint called me this morning and I’ve spoken to six different my first complaint is that sprint customer service lacks the ability to give out correct information they are extremely rude refuse to get a manager One requesting a manager have come back now for over an…

someone up an account in my name i found out when i went to a story location i have filled out a fraud packet but there have been nothing done to my account no one have reached out to me nor can i get a hold of the fraud dept i just need to get this issue resolved my contact 405-509-8504

Added on a HC SPRINT DRIVE THAT WAS DEFECTIVE . 99. I BOUGHT IT BACK BECAUSE IT WAS DEFECTIVE. 00 TO RETURN THIS DEFECTIVE DEVICE. I WANT A FULL REFUND! 00 FEE & IT WITHIN THE 14 DAYS. THEY WOULD NOT. SEEKING A FULL REFUND!

If I could give Sprint a zero star rating I would. Every single month my bill is incorrect. This time I had charges from a tablet that was canceled and I’ve had to call Sprint customer service 7 times since January to get it resolved and it’s still not resolved!!!!!

I’m now paying an extra $30 because I just want to cancel my sprint plan. Which I can’t do without paying the bill that has the extra charges still on it so thank you sprint for being absolutely useless and causing me to waste my money!

I am very upset with Sprint. I have a contract until June but was never told you can change my plan. So sprint change my plan in January. The people I have talk to tell me my contract has nothing to do with my plan I am very disappointed. My number is 804-986-9207.

Looking for a new carrier in June if this is not resolved.

I have 4 active phones and 4 active phone lines and I am being charged for 8 phone lines. I am being told I would need to pay over $2000 to get rid of those phone lines that I do not use and that I have no devices for.

Customer service has been useless. I am basically screwed. 6 year loyal customer and this is how I get treated. AWFUL CUSTOMER SERVICE and FRAUD.

completely misleading the promotion,gave 3 Motorola phones for “free “ that I didn’t need or use, This guy Name Bobby at the Menlo Park mall store, he repeatedly insisted and reassure that was at no cost to me only to start charging me ( whiteout notice) $60 mor a month, i call the company to try to understand what was going on, every person was nice and well mannered until this person Shannon, starts raising her voice and making accusations that I was accusing them of fraud, I never used the word fraud, I used the word “ mislead “ but

I guess fraudulent is best,Completely unprofessional and unacceptable to speak to a customer with that attitude when I was not disrespectful in any way or manner when I asked to speak to someone else she hung up the phone on me, I just hope they recorded…

Went to Sprint office in Temple ,tx on General Bruce Dr last Saturday my 83 year old dad needed another flip phone he been with ya for 12 years the guy told us that it would be here wedesday that day came nope call over there they siad Friday that day came nope again so I was talking to the asst manager and after wait all that time she siad that we need to order online which my voice got loud but never siad a bad word so

she hung up on me the manager siad he told her to well they took a 1hr to set my dad phone up we left got on highway and I siad let me make a call got on it and it wasn't working keep in mind we leave across town so we had to turn around and go back went in there and it took another HR again but that manager never apologize to us he was very rude

I changed 3 phone numbers from AT&T to Sprint approximately 2 months ago. Today Sprint cut off the service. I called and they said I owed them o $447.86. I have received no bills from Sprint. I Paid money to the Sprint store in the Philadelphia Mills Mall. 19154 Zip code. I believed this was to cover front end cost. No bill has been received at my only residence 3707 Genesee Drive. Philadelphia Pa. I also believed that my monthly cost was less than $200 a month for the three phone numbers. 215-964-8244, 215-964-8241 and 267-708-9555. I would loke some help on this as I do not trust the print dealer and would like to resolve the problem ASAP.

Regards

Frank Mc Entee

I had poor service with an Iphoe 6S that I payed off back in 2018. I called sprint customer service several times and my problem was never resolved. I made the decision the cancellation my service and go with another provider. Sprint then told me that If I had a new phone I would get better service. I did explain to them that I live on a fixed income and can not afford a new phone. They told me "We would hate to see you go so how about we give you a new phone just pick out the color at the store or we can mail you one?" I went to the sprint store near me and they game me an iPhone X. They said I would just have to pay the fees to activate it.

A month later (February)get a bill of $107.00 and call customer service. I spoke a supervisor after being on the phone 2.5 hours. Supervisor said he…

I bought a phone back in November as part of a promotion we were supposed to get a tv with the phone but we never got the tv

Hi

My name is Nichole, I been with sprint for a while now and I attempted to cancel my second line on more occasion my son lost his phone I put phone on stand by and when I could not locate I advised on more than one occasion to cancel line I always seem to get a person with a very heavy accent and they always or never help me almost 2years ago I been getting Charged over $200.00 for almost 2years for 1phone line and a standby line that I have asked to have disabled . I need some help ASAp and a credit to my account I am disabled and I feel taken advantage of . I can be reached at 773 454-0090

Have tried to cancel and unlock two phones you guys keep ignoring me. I will not make a payment until it’s done and I will be contacting the BBB

I have been with sprint for over 19 years. I have never had a bad experience until today on March 08, 2019. I come in and of course they do the hello welcome to sprint intro.

However, Leslie Lopez approaches me and does not ask what brought me into the store today and what I wanted to do. So, I told her I came in to do an upgrade on my iPhone X. And that I wanted the XS Max that has the same GB.

Well she did not go check to see if they have that phone in stock. She snatches my phone and starts to take everything off and try to reset my phone before even to find out if they had the phone available.

Then I kept bouncing back to one computer to another computer. Terrible customer service. Then I took back my phone so that she can go check to see if they had the phone that I wanted before I…

VERY dissappointed in the way our service with Sprint was handled. 50/month. 37! I was given a Sprint Drive (that I didn't ask for) which required another line (an additional charge) that I didn't ask for either. We were charged 4 activation fees at $30 each.

The assistance we got with activating our new phones with Sprint was pitiful. Noone could tell us how to move our apps from our old Iphones to our new ones. WE had to figure out how to do that ourselves.

I asked that the activation fees be removed from our bill since the tech support for activation was not sufficient. But Sprint is still charging for two activation fees. Was on the phone for about 2 hours trying to work out the activation.

two tech supports hung up on me when I politely told them that I was having a hard time…

Tried to file complaint. Called 3 x's put on hold hung up on! On 11/20/18 went to Sprint to obtain phone mine broke. Apparently there was a glitch in system concerning phone took 3 hrs to transfer info to new phone lost contacts!

Everything was fine til later that evening phone did not work went back given new phone later glitch in system was given another phone. Next morning same thing, phone not working! This was Thanksgiving eve. Went to store, could not fix problem. Total 8 plus hours.

Returned phoned told fees would be waved and would receive credit on my 11/8 payment. Proof sent of returned phone by manager Adam. 40 would be put back per conversation on 3/1/19 at 11:24 am to card ending in 2382.

With all grief caused by incompetent workers Sprint has audacity to charge me added…

I have trying to exiting my payment for my bill until fri March the 8 I just paid ex amount of dollars couple woks ago and they refuse to reset my bill on my pay wk and I need talk to someone from office customer service reps are awe full at 864 363 3211

My problem is that for 11 days I have been trying to get service on my home phone which is my primary phone. Sprint provides the home service through Phone Connect. This service requires a modem from Sprint which looks like a computer modem but has a small antenna.

It has three lights on the front for signal mode and power when it is working. I have been a customer of Sprint since the year 2000 and have had Phone Connect since 2012. My modem ceased working 11 days ago since that time I have spent hours and hours and hours on my cell phone and computer corresponding with agents, techs, and chat lines.

I was promised at least three callbacks which never happened. I was promised a new modem to arrive on February 21 which never happened. I have asked to speak to supervisors on at least three…

I cannot use my phone as I have used the same pin number for years and a factory reset is not acceptable, due to having photos of friends no longer alive plus several pets.

Also having approximately one thousand contacts and being able to use my phone for about 2 /1/2 months I have not had the use of my phone. I have been paying my bill since day one, and never missed or been late EVER.

I am willing to work for a peasefull solution, to reset my pin number and repair the the ear piece on this phone that never worked CORRECTLY (VERY FAINTLY) from the beginning. I did not receive accessories for my phone such as ear buds or Sim Card tool.

my wife's phone works OK and her phone home page is completely different set up then my phone. I believe that i got a used phone because they should be…

Visited the Sprint store on Ford Road, Canton, Michigan 48187 several times for the same reason. Each time , I was treated rudely by the young, white tall employee male with a man bun. He refused to help me transfer my phone to another account and when asked a question, he would roll his eyes and smirk.

He asked me why, i didn't buy the cell phone from him. This store is a waste! Corporate needs to either fire their rude, condescending employees or close this store. I had to go to a Sprint store three towns over to get help!

Sprint is the worst carrier i have ever experienced!! $200 dollar service and the customer gets 10 cents worth of that service. Buy a phone that costs almost $1000 and can't get the great experience of using it cause service only works 10% of the time.

I have made a call to Better Business Bureau and filed a complaint with them. Sick of being ripped off by these kmart blue light special people!!! I had an emergency the other day and because i could not get no signal to text or call, I could not reach anybody.

(mind you the guy standing near me had great signal of course he did not have sprint).

However don't pay your sorry ass service bill and they shut your phone off. SUPER UNPROFESSIONAL BUSINESS!! I will continue to make as many calls to BBB aI feel necessary.

I had been a sprint customer for many many years since 2002 til the end of 2018. We were having issues with sprint and were very disrespected and we chose to go with T-Mobile and we PAID OFF all 6 phone lines to get out of being with sprint.

My daughters phone has NOT been working since before Dec 2018 and she was covered though ASURION. My husband and I have done the chat with multiple people we have contacted sprint customer service many times and even after they say it will be 24-72 hours of the phone being unlocked if has yet to happen.

Friday my husband was told we had to go to a corporate office and have them do it. So we did but then there they said they do not unlock phones! So we refused to leave the store until they spoke to someone at the international sprint and so we get…

Lack of knowledge and poor customer service skill. Called in December 2018 to cancel all five lines and spoke with Shawn Smith cancellation dept. He said he cancelled all lines and I don't have any outstanding balance on my account.

I checked my credit card statement online last Jan. 81 charged from Sprint which I never authorized since I already cancelled all lines back in Dec 2018. I called Jan. 24, 2019 and spoke with Margaret said the 5th line was active and was never cancelled.

She transferred me to cancellation dept again and spoke to Jonel and I asked him to cancel the 5th line. He transferred me again to Sky from finance dept. 81 charge and she said she submitted a request to remove that charged on my credit card.

She said it will take 3 to 5 business days for the refund to show…

I have had several issues with the Sprint Samsung S8 that I purchased from Sprint in May 2018. I have been to the Sprint store three times regarding the mic not working and the phone powering itself down randomly. The Sprint service center replaced the battery and changed my back cover from silver to black - unbeknownst to me.

" and even though they offered to send the phone off for repairs, they did not have a loaner phone for me to use. The second location fixed the mic but the phone still shuts down. Now I am on my 4th visit. Why?

I decided to contact Samsung since the phone is supposedly under warranty. I was told they (Samsung) could not work on my phone…

I closed my sprint cell account less than a year ago. While at the sprint store, the representative working with me informed me that I owned my phones and that I did not have to surrender phone. After I closed my account at the store, I called sprint and asked if I needed to do anything else to complete the closure of my account.

I was informed that the closure was complete and that I had a zero balance.

Speaking with the "customer service" reps are ridiculous! I was transferred 3x to a different rep and they each told me a different excuse why they couldn't help me. I was charged for an activation fee and my phone was never activated!

how do you keep someone when they weren't a customer in the first place?

Also, these customer service reps really need to take a customer service class! I asked for a name and JOY snapped at me as to why I couldn't hear. Very rude and rushing to get me off the phone. I don't recommend Sprint at all!!!!

We cancelled one of my phone lines in January the day after our contract ended which is when we were told to come in. We went into the store on veterans near williams in Louisiana. It is my undestanding that the line was closed by the vendor did not cancel the service and now I am being held responsible for the payment of this bill for a phone and line I don't have that was closed and supposed to be cancelled.

and I was also told that in 6 months the other 2 phones I have could be purchased but I am told as of today that they can not. I am not an employee of SPRINT and feel that as long as I have been a paying customer I should be able to get better service than this.

I have been disconnected 4 times, put on hold for forever, then given a bogus sales number to contact for assistance. I'm…

Wifi will not stay connected. Connected to chat, I have. Extreme difficulty typing due to rheumatoid arthritis. He or she kept giving me the same directions and it just wadnt working. So I tetminated the call. I looked at settings and figured out what the tech was telling me.

I tried to reconnect but they arent answering. com site that I coould find. To no avail. Why tge heck cant you put a human on night shift tech support??? I think that I will start looking for an alternative phone carrier.

I am so fed up with having no one who will help me when I need the assistance!! Deb Blancett 314-479-6930

I went to the 135 W Highland Rd, Highland, MI 48357 store to upgrade my phone on 2/2/19, which was my first mistake because I normally go to the Novi MI store which is always nice, helpful and fast. But at the Highland store I was told if we change our # we could upgrade 2 phones and get BOGO free on the lease.

After 2 hours "Jackie" rushed us out of the building before updating both new phones and sent us home with the old phone and new phone to "finish ourselves" and then we would have to come back the next day, because she had to pick up her kids which I totally understand but the phones should have been completed first.

We went back the next day and after another hour the new phone was finally updated and they took possession of the old phone. The manager LaMar was so rude and had no…

I cancelled my Sprint account because of the inadequate customer service and misleading sales. I was a new customer and only switched over to Sprint for the $15 month special they were having. After several months, I inquired about a hot spot to connect to wi-fi while I was at work.

I was assured that it would be less than $50 a month and I had 14 days to return it if it was not what I expected. I called on day 13 to ask how to return the item. Conveniently I was transferred several times and not one person even supervisors could tell me how to return the hot spot.

This continued until my 14 days were over then they had NO PROBLEM telling me that the 14 days were over. I have yet to get information on how to return the device. I am not happy with customer service at all.

This was…

Around October 26, 2019 my daughter and I changed mobile phone services. We changed services due to poor reception with Sprint service after we lived from one state to another. We notified Sprint that we needed to cancel service the day that we signed up with a new cellular company.

We were informed by Sprint that we could not stop services until the end of Sprint’s current billing cycle. I informed Sprint that I would not pay for services after 10/26/18, the date we notified Sprint we had obtained new cellular service.

Sprint mailed us return boxes so we could send back our I-phones that we had through the I-phone forever program. We placed my daughters phone and my phone in individual boxes provided by Sprint. I took the two boxes to UPS.

I took pictures of the front and back of each…

Awful customer service lie to you and I have a signed paper from the store and it has 1 price and my bill has another. Talking to those people is like talking to a wall and a 3 year old understands more. Please do not use SPRINT

Terrible service!!!! I've called and emailed multiple times with no results. I've fulfilled my obligation of the contract to date; paid monthly statements, sent Sprint our 3 old iPhones when we enrolled in leasing program to receive a credit for over $300. Sprint stated they never received the phones. I provided a receipt of delivery. They said they found them in their warehouse and not sure why my account wasn't updated or credited. Started service August 2018, now January 2019, still no credit and they don't know why. I have a job that requires me to use my phone 24/7, calls drop ALL THE TIME. Our other 2 lines have the exact same issues, doesn't matter where we are, we never have good reception.

I'm on the phone with them right now, 1/28/19 5:05 PM EST, now 5:42 PM, asking for the…

I went today to sprint repair center in Bronx to get my phone screens fixt. Paid $125 for it. Asking for bill was told that I will be notified by email. I didn't. Please check did my payment went thru.

I don't want to be robbed by unhonest employees. Thank you.

A fraudulent Sprint account was attempted to be set up in my name. Thisnis still showing up on my credit reports. I have asked this to be removed and it has yet to be removed. Sprint I refusing to cooperate with the police investigation in releasing the location of where the account was opened.

The encounters with their fraud department, legal department, call center, and management have been extremely unprofessional. The company is intentionally trying to avoid contact with me and is refusing to cooperate with the investigation. This is the worst company ever!

Sprint is the worse customer service I have ever experienced. I signed up with Sprint on 28 Aug 2018 because the representative chased me down to parking lot, and told me they have the best promotion for Military, with $300 gift card for accessories, and best Military plan.

So I felt for it, and now I'm stuck with Sprint (not good). It took me multiple times, about 4 hours every time to address the issue that I have without any resolution, time I spent to fix my issues is very frustrating, and sucks to be with Sprint transferring from AT&T.

Until now, today is 01 January 2019. I'm still asking for what they have promised me when I signed for my $300 gift card, and only thing they can offer is half of it so I did not accept it.

This is the reason why I'm writing this survey. I will not…

Trying to get my upgrade has been the worst pain in the butt ever. I first started by calling a corperate office and discussing my options over the phone. After finding out they would not ship my upgrade to me, i went into store number 1, on 71st and lewis and they treated me like i was a burden.

Like i didn't just walk three miles to their store because i don't have a car. The lady who "helped" me said that her "computer wouldn't let her" complete the process. After a 30 second staring contest i realized that was all she had to say and she could be of no further help.

2 bus transferrs and a short mile walk later i end up at store 2. On 41st and yale. They were much more friendly and i was happy to spend AN HOUR with them trying to complete my upgrade. THEY ASSURED ME THAT MY IPAD WOULD…

I'm hoping that you may be able to help me. I feel helpless with a problem that was resolved by your escalation team. Sprint Escalation team had it set up for me to return my unused Ipad g6 because of the nature of the order and miscommunication.

I was supposed to have received a return pack for this and still have not.

Meanwhile I get charged every month for this item when it is approved to be stop being charged as soon as it is returned. Now I have contacted customer service multiple times and spoke to a couple managers about this problem to confirm my address and get this return packet.

Sounds like even customer service managers are unable to communicate with the Escalation team. They are like ghost. Can you please help me with this or get me in contact with someone with enough pull to…

I bought our phone and plan from 3902 Koehler St Ste 200 Houston, TX 77007, on August 2018, Assistant manager Lee came to helped us and we agreed to following opting, My phone LG G7: 12$/ per month lease and my husband motorola 8$/ month lease.

However after one month they were charging me 33$/month instead of 12 dollar. From last August to now I made numerous call to customer service and that sprint store but nothing happened. Even that assistant manager LEE blame me for his mistake.

"He said I entered wrong information why did you agreed to that" I said if you think you made mistake why can't you fixed it but reluctantly denied any help and tossed me to customer service where multiple agents try to tossed me to " Lee" again until finally last person in customer service helped me and he…

Debit card charged $2243.95 my account overdraft and fraud team told me money would be in my acc so far nothing

I changed my service from Verizon to Sprint back in August of 2018. I was quoted a price of $104 a month on two phones. 00 rebate but had to spend it on Sprint products. 00. 00 rebate that I was promised.

I called the store on numerous occasions and was told to wait for my rebate , that they were way behind on the rebate program. I am done waiting and really need someone to fix this now. Please contact me at my email address or phone at 203-530-5104. Thanks, Joel Coppola

I have been dealing with issues with Sprint for a while. They always seem to be caused by a Sprint store associate but then find that no matter who I speak to, no one will help resolve. The 1st being when my son's phone died suddenly, which was because of an issue with the phone itself, it apparently had been recalled and pulled from shelves because of this, but

I had not received any communications on that recall and to get it replaced was an absolute mess. Every single Sprint employee I spoke to wanted me to pay a couple hundred dollars to have his phone replaced (which I had the best insurance offered at the time, on it).

After spending from morning until quite late in the evening trying to get it resolved, FINALLY a supervisor of customer accounts helped me, which he even said he…

Dear Sirs, My Name is Mikhail Shenouda Account Number: 252479301 (for Phone #: 714-609-1126 and 714-609-1130) I would like to inform you that on September 25, 2018, We purchased 2 new phones S9 from Sprint Balboa and switched our Phone numbers to be through Sprint instead of Metro PCS, Name of person in charge at Sprint was “ALEC”, and his offer which he wrote by his hand writing on Sprint Card under his name as follows: (for your information we are still keeping this card with us, in case you wish to see it and

we enclosed herewith copy of said card): 1- Waive of $30x2 activation fee per line. 2- W/AAA give $200 Visa and Pay next renewal. 3- $200 Visa Card for switching. Verbally, He confirmed the following: a) we can get the Visa Cards for above 2- and 3- within 6 to 8 weeks.

b)…

I first signed up for sprint Nov 2018 within one week of my new service, I was having problems. 00 more a month than promised. I called dec 5 and was told my problems would be escalated to management. I called the day after Christmas to be told the manager had seen the acct but wasn't working it.

I asked for the managers name but was told they dont give that info. I have pics of the pricing that was promised to me but again I as i asked to have the problem to be escalated only to be ignored.