Put in a order to have a picture enlarged app 10 x10 to12x12 b/w said it would be ready in 5 minutes paid $6.82 noticed express quarantee for $1.57 told employee I was told I was not told there would be 30% fee did not need copy right away gave me back $6.82 and come back in a few hours got text 2:24 pm that it ready paid for copy 11:51 it was ready 11:56 what a ripoff just another fee but a 30% fee for nothing give me a break.
Staples Store #1860, Address: 1919 Taylor St. Houston, TX 77007, complaint date 01/04/2023, time of incident: 04:37PM CST. Store Employee: First Name: Diana Last Name: Unknown. Assistant Manager in duty.
First Name: Felicia, Last Name: Unknown. Store Manager not on Duty: First Name: Jennifer, Last Name: Unknown. Department: Shipping Print & Marketing Services Department. Complaints: intentional of none service, discrimination from store employee named: Diana at the shipping area UPS Drop off packaging area.
I’ve been dropping off UPS packages at this same store (#1860) for over last 10 years. Every time this employee manned this area, she managed to make up stories and excuses NOT to accept or refused my drop off packages for UPS pick up.
Her excuses and made up stories are always, 1)…
Manager is rude and ineffective
This incident occurred today, Monday the 12th of 2022, at approximately 9:30AM. I was speaking to my daughter as she was preparing to leave for her Assistant Manager position at Rue21. I was checking on her because she just had a major surgery performed on the 29th of November of 2022.
My daughter also works at Staples (#0642) as an Operations Supervisor. This store has had many issues with the effectiveness & efficiency of its General Managers over the past several years and I can understand why this is the case.
While I was on the phone with my daughter, the temporary/new GM named Rob called and my daughter answered via speakerphone while I was able to hear the conversation in the background. I was left aghast by his highly unprofessional & frankly misogynistic tone that he had whilst…
Im very frustrated with the advertisement for your courier service. When completing a same-day print request, your site gives the option for courier service. This option says delivery within hours.
However, every time I have selected this option it only gives me next-day courier availability. The next-day options do not even have delivery times until the afternoon. This is a false advertisement. This is very frustrating when trying to look for a solution to a problem.
I enter your site believing I have found a solution and get all the way to the end of check out to be disappointed.
1hour and 2 phone calls and I could not place an order using 2 forms of payment . Not sure where calls went but the English language was very hard to understand with both assistants and the first one had a baby on her lap and a noisy child in the background, the second one was also in a very noisy atmosphere which made communication hard.
I went to use the self-service printing center in North Wales, PA. I had a docx file on a USB drive. The IBM printer wouldn't load the file, and the clerk told me that it would only read PDF files. There was no attempt to help me; in fact, I was told that I shouldn't expect more from the self-service area and that he had an important job in progress and couldn't help me.
I went home and changed it to a pdf file, then called the store to confirm that it should then work. I was told maybe it would, maybe it wouldn't. When I returned to the store, I spoke with the manager, who was no more helpful or conciliatory. There was no offer to assist me. He listed a dozen things I might have done wrong that would mean the machine wouldn't do what it was, in fact, built to do. Yes, I felt like a…
The customer service here was terrible at 6 PM on November 30th 2022. I don't know if it was because the staff was young and inexperienced or if it was because I was a black guy. I write this as I sit here in the parking lot and I really need help printing off some documents for my job and I am on the clock.
This is the only staples that I can come to the next one is about 25 miles Away. I need help
I just attempted to order ink cartridges from Staples using my credit card. I've used it hundreds of times with other vendors. O. Box number), it flags the entry as "no special characters allowed". I even tried to input my street address, but the same result.
I've never encountered this with any other transaction with any other company. You need to get your stuff straightened out.
com site. The ink that was ordered for our largest Xerox MFD. This order was placed by my former employee and I believe she used her personal email to place the order. While on the customer service call, we were unable to accertain the exact order number of this particular order and together, we phoned my closest store to secure the details of a possible exchange for the correct ink.
The store Manager, John, came on the line and was very nice as the rep and I explained the ink situation to him. com. We all 3 were happy with the conclusion and then John added that he would have to make sure that Staples actually sold the ink in question because ,"People like to buy ink from Walmart and
try to bring it to his store" I assured him I wasn't trying to "trick him" and only then decided to take…
I called to get a price on a service. The associate that answered the phone told me he "wasn't sure." When I asked if he could find out he said: "I have to log in and then look it up and I think it's just double that price." I asked him if there was someone there that knew what the price was and he said "I would have to look." He wanted to call me back once he logged into work! This is totally unacceptable to me as a customer. 1. Why are employees answering phones when they are not logged into work ready to work? 2. When a customer calls to ask about the price of a service the proper, professional response is, "Let me find out" not, "I don't know," "I think," or "probably."
I don't mind holding and I understand things get busy, however this experience was completely unprofessional. I was…
The manager mike Belanger in the windham Maine location is utterly appalling to his employees. I was in the store this morning and he publicly humiliated his employees in front of others. I have witnessed this several times and to bring up someone’s pregnancy in front of others is discrimination.
He is rude at all times and doesn’t his staff and is a lazy manager. A customer came in in an angry mood and thought the girl was being rude I assure she wasn’t I was standing behind the whole time.
The managers exact words “ I don’t care what you said” he has had every female employee there notice in the particular I know many of them for I am a regular customer. gov. I would suggest finding new management I am tired of every time I go in there of his disgusting behavior towards his employees,…
I am extremely upset by the incompetence at your store on Stevens Creek in Cupertino CA. Apparently you have a new manager who does not give a shit about her customers. It was a lot better 5 years ago when you had a middle age guy named Patrick who used to treat all customers nicely, but you fired him and you hired a bunch of Indian people. And, you hired a manager who does not care about customers.
I aked for a small printing job at 10am, was told it would take 30 minutes, came back at 1pm, and it was not done. In fact it was not even started.
And then the asshole new manager had the gall to ask if I wanted to cancel the job, and I said no, I just wanted them to do their work properly.
Staples, your store on Stevens Creek in Cupertino is extremely fucked up. Sorry for the crude…
I purchased a printer through the Staples web browser. As I needed it immediately (for business reasons), I opted for the immediate delivery. I did not realize that Instacart is a separate company. As such, my company (Moody's Investors Service), after speaking with multiple help desk personnel to get my printer to work with my business laptop, told me that the printer I purchased (HP 9015e) was not compatible with our interfaces.
I went to return this and the Staples store would not work with me because it was purchased through Instacart. But, here's the problem: the receipt clearly shows "Staples invoice". 62. This is a reflection of marketing bait and switch in my mind.
Staples should include some kind of banner on the website when consumers use Instacart to let them know that Staples…
STORE ON BROAD ST. COLUMBUS OHIO. GENERAL MANAGER SHANNON AND STORE MGR BRIANNA. I WENT IN TO GET 1000 BUSINESS CARDS MADE AND AS I HAVE DONE IN THE PAST SEVERAL TIMES, BROUGHT THE BUSINESS CARD WITH ME AND ASKED THEM TO MAKE ME MORE.
THE GUY SAID SHANNON THE GM TOLD HIM THIS NOW HAD TO BE DONE SOLELY ONLINE AND HE WOULDN'T HELP ME. I SPOKE TO BRIANNA, THE STORE MANAGER AND SHE SAID SHANNON WOULD NOT ALLOW ME TO BRING IN THE CARD FOR THEM TO SCAN, THAT I HAD TO DO IT ONLINE.
IN THE PAST, I GAVE THE GUY THE BUSINESS CARD AND IT TOOK 2 MINUTES TO PLACE MY ORDER. I JUST DON'T UNDERSTAND WHY A STORE WOULD BASICALLY TELL ME TO EITHER DO IT ON LINE OR GO TO A COMPETITOR.
I THINK THIS IS PRETTY STUPID, SO I WILL HAVE TO FIND A STORE THAT WILL MAKE ME BUSINESS CARDS INSTEAD OF STAPLES. THATS…
Got a $10 coupon that's good for the issue day only.
Also had a $5 coupon from the day before. Can't be combined. The list of items that the coupon can't be used on is practically everything. Would be easier to list the items that it can be used on.
Poor service. Did not give me original receipt or receipt by e-mail. Lady at the checkout not knowledgeable.
I have tried all day to get someone to answer the phone in ANY department and no one, not one person has answered the phone. ALL DAY!! It's now 6:57 pm and I'm giving up. This is ridiculous.
, that this could be possible. I never received my order on November 1, 2022, so I checked the website on November 2, 2022 to see where my order was. Only to find out it was cancelled. com at 1-800-333-3330. The call was disconnected.
In an attempt to find out what happened to my order, I called 1-800-333-3330 and someone picked up, because the music stopped.
However, the CSR kept the phone on mute for 55 seconds, because the call was still connected. I hung up and called back and was told "I can't find that order number. com center. " I denied that request and asked to speak to his supervisor. com.
25 minutes after my very 1st call, I am transferred to Staples Card Holder Services where I am told the credit card was never declined, because no order for that specific date was ever sent…
Want to thank you very much for the free drop off service of used electronics stuff, even for free! Wow.
Was the first time dropping stuff like this; not much of an electronics wizard at all.
Have always been treated well when needing help with stuff to buy, great people. Today was another story. Came in with a box of used electronics of my wife’s; wasn’t quite sure what to do with it, nor how it works.
When I came in the individual, a male, didn’t seem too thrilled to have a customer come in, and stopped his jovial conservation with another employee to work with me. Nothing terrible, but just a rather snippy attitude. Wasn’t sure where the stuff went, so asked if we could keep the box that we brought the stuff in. At that point I noticed a big box at the front of the store, and…
I went into the Staples store in Timonium, Md on Thursday 10/20/2022 to print a document for the first time, never used the self print before. So I was able to email document to the staples print email address. I had a question and asked the associate for help at the printing station.
Mind you there were no other customers there. She stated, I am in the middle of doing something, I will be with you in a few minutes. I waited a few minutes then a couple came in for the UPS Store and the older lady was helping them.
She then asked the print associate a question pertaining to the couple and the print associate immediately stopped what she was doing and proceeded to help her and the couple and never even attempted to help me. All I had was a question to ask, which would not have taken but a…
Good day,
Please find the attached receipt.
After an extended conversation with the manager from the store in NJ, (Store 532)I was directed to purchase the HP Laser Jet Printer (24395857). I explained to the salesman/manager Douglas Carless that I was nervous as I needed to purchase the right printer for my needs which was to print my self-published book and to produce several hundred copies. Doug assured me that the HP Laser Jet Printer is the one that will work best and if for any reason at all, it turned out not to be sufficient, I can return for the proper printer. The printer was purchased on Sept 3 and I immediately began trying to produce my book. However, the 8.5 x 14 did not fit in the tray and it took several trips back to the Staples Store to figure out there was an extension…
she was rude and very unprofessional customer service . but she was not . simply sh didn't feel like helping me .
I went into staples today , 09/04/22 . To print something . I enter the store & there are 3 employees sitting around chatting , not busy at all no one said “ hello , how can I help you “ I sit down to try and
figure out how to print myself , a Caucasian lady walks in & all 3 employees greet her & assisted her right away , one even came from behind the counter to help her make copies for something she needed . I then proceeded to get up go up to the counter where the worker had returned & still was ignored and got no help , another customer comes in and come straight to the counter & the worker helps her immediately .
I don’t appreciate it & something needs to be done
I purchases a computer with replacement insurance and service repair work The store in kelowna on HWY 97 is full of liars and extremely rude mangers that do not honor the replacement insurance i paid for. I have caught them in 3 different lies now regarding my computer and will not be spending another dollar in Staples until i receive my replacement computer. They stated 5 days and if we dont have it back we will give you a new one and that was August 10th. These are the most disgusting liars i have dealt with my entire 10 years being a loyal staples customer, unfortunately this Kelowna hwy 97 store is the last straw and will no longer support staples in any capacity.
I run a technology company and will be sure to tell everyone i know in Kelowna how poor this service really is and that…
On June 29, 2022 I bought four $200 Mastercard gift cards at the Staples store, 1801 E Camelback Rd, Suite 102. Phoenix, AZ 85016. A few days after the purchase, I attempted to set the pin on the cards on the website "mcgift.giftcardmall.com".
It worked on three of the cards, but on the fourth, I received a message to the effect that the card was not activated, and that I would need to return to the store where I bought the card to have that establishment activate the card.
I returned to Staples the next day, and was told – repeatedly – to call the number on the back of the card. The number on the card (877-322-4710) says to return to the store.
I think that's what you call a runaround.
The driver of one of your Staples trucks almost ran me over yesterday. He didn't look before pulling out of his parking space at the end of University Road, Cambridge, MA. I banged my cane against the side of his truck, and he stopped the truck. He never apologized.
This driver should be reprimanded. I've attached a photo of some identifying information on the side of his truck as well as a photo of the driver. He's unworthy of employment at Staples.
Just enrolled myself on your site. The tried to buy C4 envelopes. Got to Payment and when I clicked on card payment got a message saying could not proceed. can't remember exact words. Please remove me from your system and confirm when this has been done
I have been a customer of Staples for a long time. My rewards account has been active since 2003. all of a sudden with no explanation my account was cancelled. Someone from staples tried to call me on May 6 and left me a voicemail asking me to call back.
I have called at least five different days and I receive the same voicemail. No person ever answers the line or returns your call.
I came n Monday to get some stuff. When I couldn't find what I was looking for I asked a guy name Jeremy who is supposed to b n management and he told me no..... He would not help me.
He proceeded to walk off with his face buried in his phone ignoring me. This is very unprofessional and I will not be back to this store we're I spend a lot of money weekly at .
If there is a choice to take this one start away, I want to take it away. I just called Steples to get some information on the product if the product is available.
The person was so rude. He said if I do not have the product code, he cannot help. When I asked him can I speak to the store manager? He said you are talking to one.
When I said if you are a manager, then you should know if you carry this into the store or not. Then he said I cannot help.
His name is Alex. When I asked what is your last name he hang-up on me.
What kind of customer service is this? Is it Staples culture to speak to customers like this? Hung up on customers is a very BAD practice. It is, VERY VERY RUDE to do this type of behavior.
Person name : Alex ( said he is Manager) Store Address : 9091 Snowden River…
I was at Moose Jaw store for shipping my item. There is one lady named "Tricia" was rude to me and that was pure racism. She asked for my name and I offered her my ID to make spells clear, she refused it!
Which is now new in Moose Jaw!! Not just that I had to wait for her almost half an hour while she was watching me and talking with other employees. What kind of service is that?! If that would me my store I would just kick it out.
This kind of people should not allowed in direct action with any customer service. Stay home and make spot empty so others can be there. Not sure about any others but I am not going staples ever in my life again.
You hired one , you lost one customer permanently. I would recommend others to report if you experience the same and choose other options rather…
They sent items I didn't order. I ordered one pkg paper and got two. Then I received a box of envelopes that I never ordered. Will not shop there again!!!
I am currently in your Waldorf, Md location. I went to the self service machine as always. Swiped my card to authorize and scanned my code to print. I completed this process twice and nothing printed. When help came it was a guy named Von.
He was very UNCOOPERATIVE, unnecessarily aggressive, crass, not knowledgeable and had no sense of customer service. I come here faithfully and have no issues with the service. Joe was a great help.
To whom it may concern:
I am a frequent shopper at Staples and a member of the rewards program, number: 3394211159.
I recently went into a Staples in Sherman Oaks, CA to purchase my son a pair of AirPods that I saw displayed on the rack for $119.00. When I took the box to the counter I was informed by the checkout person that the item was not in stock and the only available AirPods were $199.00. Given that I was with my son who was eager to buy them with his Christmas money I had little choice but to buy the more expensive ones.
Then the checkout person tried to sell me AppleCare or the Staples extended warranty plan, and was told that if I didn't buy one of them, if the product didn't work I wouldn't be able to return it or have any recourse. I didn't buy either because I dislike these…
holiday scam like seriously. inglewood store on century and crenshaw. my card was charged-approved. no reversal, no decline APPROVED AND PENDING. scam-additional FOUR MORE CHARGES declined. had i not transfered ova the EXACT AMOUNT plus taxes THERE WOULD HAD BEEN MORE money that was taken.
i'm not happy about it at all when brought to hte mgrz attention HE DIDN'T SEEM TO REALLY care to know that such activity of fraud was going on within his store. had the bank charge, had the recorded call from the bank that the money was deducted.
REAL BANK REAL DEBIT CARD bank of america. doesn't make sense does it. 94 to charge of 16:05 big difference right? we were informed that no slip, no paperwork what so eva can be given or that no paperwork is PRODUCED to prove a decline-is that not ODD?
i've…
I have been tracked by staples employees. The business strategy staples using is totally Unethical. The general manager "Joe" from the Vaughan location rejected to agree with a 1 year replacement plan that i got. When i brought the tablet a year ago the manager told me about a 1 year plan which is " if i buy this plan and within 1 year a new model comes then
i can change my tablet with no cost, as long as my tablet is in good condition i can replace with a new one". 30pm. And the guy said yes you can do that or take a store credit. But after traveling 1 hour to the store when i was ready to replace the tablet the general manager "Joe" told me that "No" it's not how the plan works.
I will not replace you device for sure. I wrote the situation down to the attachment. Please read it. I got…
Warn minority who plans to go to Staples San Juan Capistrano. On Nov 13th, I went to this store. A manager Ron saw me enter the store when he was still outside. I know exactly what to buy, so I checked the floor, not there.
I then found it on the top shelf. I asked Ron to take it down. Surprisingly, the 1st word said from his mouse is "You are a reseller. I don't sell anything to you". Oh my god. I never saw him before and he never saw me before either.
I asked him to explain more. He lied that he saw me purchased Epson ET5850 printer in his store. 1st, I even never heard about this model before. 2nd the logic is so ridiculous-- people like me will be defined as reseller if they have purchased something before.
D degree and have a decent job nearby. I am well treated in the big company…
I need to submit two complaints for my receiving extremely poor customer service, one each from the Woburn, MA and the Reading, MA Staples. m. with the intent to use one copier to make just four copies of something. This store has three copiers, but one of them was "temporarily" unavailable when I arrived there.
Then I was stunned to see one customer using BOTH copiers at the SAME TIME to copy something that took 15 minutes or so at each copier. As a result I had to wait 15 minutes to use a copier just to make four copies, My complaint is against the employees who were working in the copy center at that time, for allowing this customer to use TWO copiers AT THE SAME TIME and
using these copiers as though they…
I was in Staples this morning to make an HP printer ink product. There were none on the shelf. A clerk offered to look in the back room for me. She left, started helping a man and never came back - even finding what he wanted and then going to check him out.
I went to the check out counter and the clerk there found the product. I started to check out and to give them my used cartridge. I was not in the system - yet the last time I had been in (and returned 8 empty cartridges for $16 credit) my telephone number was added to the system.
Today I turned in another used cartridge and would have had to start over and give them my telephone number again. I did not bother. Obviously I will never go back to the store. They were incredibly rude and inept - I've not had this happen before in any…
Re Order # 9835953514 I recently purchased an HP printer from you along with a 4 year protection plan. The plan claims that it provides “...support when you want it…” and that support includes “…setting up a new product.”
Yesterday, I installed a new modem and router and tried to connect them to the HP Envy 6475 printer I purchased from you. (The printer had been connected to an old modem/router.) When I had difficulty doing that, I contacted Asurion through my Protection Plan. Here is my experience:
-I first chatted with a representative who told me I had to find the WPS button on my router. I told her there was none. She insisted there had to be one, that I should look on top or underneath. Having no confidence that I was getting to a solution, I decided to end the conversation and…
I was In Staples Asheboro North Carolina my computer said I could not get a secure net work I couldn’t figure out how to get it off I am 73 years old a nice young man came up to me and asked how he could be of assistance so I was in the middle of telling him and showing him my iPad and that’s rude lady come up that works for you and
said he’s not allowed to do that he can’t help you so I said thank you ma’am and I left not being able to solve my problem in the past Staples has been very helpful in the Asheboro store but I am not accustomed to being treated rudely don’t like it I have dealt with Arliss over there for years Call us and the entire staff I’ve always been very nice so
it was quite a surprise to see that you had someone in the customer care position that is not gonna continue…
0075-506 W Mt Pleasant Ave Livingston, NJ customer order # 2227213677. Michelle in your copy center-complained to me that she was backed uo and needed time to process my order of 25 copies of 12 sheets, stapled together. We agreed that I would return late in the day to retrieve the copies.
It took Michelle another 30 minutes to make the copies and she started to staple each 12 sheet segment instead of having it done at the star of the order. How did Rachel lose my order and why wasn't my order stapled as requested and why was I charge for the stapling service.
Is Michelle qualified to represent your company and does Michelle have the skills required to service small business customers and how can you have her representing your company? This was a totally miserable, unpleasant and…
We pay for the Advantage services; we moved in Jun, have new address 4 location & delivery. I understand new address needs adv acct "added to new" delivery. Had to use company cards since problem start, can't six issue BUT can send us renewal invoice for Adv?
WHY would we pay this to not be able to use billing Acct-we avg $7-9,000 per year We have long list to order would hate to make chg but if not fixed will have no choice, PLEASE JUST GET THIS FIXED!
poor custumer service. the only two person willing to help are busy the both light skinned over there yesterday evening one of the black men the one that look younger i tell him i need help with the printer because i have a memory and
i did not see the place to insert it in the printer ,he told me to go to the printer station i thought he going to come to help me but he never came and them i went to ask the boy by the front desk he was busy but he help me.
i went there because i live near but that was my first and last. thanks
I placed an order via phone on Aug. 25, but the CSR spelled the address wrong, so I cancelled the order about 20 minutes after I first made it, knowing the order would go nowhere. Both calls were VERY difficult, especially when I could barely understand the CSRs' accents.
When I filled out the feedback thing online, I gave the service a very low score. 48 for the messed up order. At this point, however, (Sept. 26) nothing has come through on my card. So I would like someone to let me know why nothing has been done. Thank you, Carrie Hitchcock
Staples truck, license plate number JTG8537. Wednesday, 9-22 at 5:40 pm on the Sam Houston Tollway going North, just before Hwy 290. I merged into a toll tag lane in front of him, before the no passing lanes began and I guess he didn’t like it.
In the no passing lanes, he honked at me then he whipped around me really fast to get in front of me! That was rude, dangerous to all of us. He should be reprimanded and change his ways before he hurts someone! Terrie Cardwell 713-208-4923
I have been a customer of the Marlboro location for many years. My business requires frequent printing needs. On Mon, Aug. 30 I cued up on line for the printing dept.at 540pm.There were four other people in front of me. At 555pm a “Larry” approached us and informed us that the dept will close at 6 pm. we protested as we were waiting long before the closing time stated by him. He nastily stated that he does not have enough staff and if need be we should complain To Corporate. We complained that we were in line long before and all of us should be given service. He ignored us and walked away. Is this what Sycamore projects as policy? A response is much appreciated.
Gary Goldstein 732 786 0314 Blgtravel26@aol.co
I would like to call your attention the condition of the rest rooms at the Staples store in Mahwah, NJ on Rt 17N.
The bathrooms were very dirty and there was no paper on the toilet paper roll. The trash can needed to be emptied as it was filled to the brim. I noted there was a second employee rest room down the hall which was extremely dirty too. At this time we need to be most vigilant about the cleanliness of the public rest rooms. Please put this this on your priority list of things that must be addressed immediately.
Thank you.
I went store #0439 1690 Boston Rd Springfield, I went to ship a Package to NY, it was not received I sent another package to the same address it got there in 2 days, the first trip first package I asked to take a photo of the Item the man said no you have the tracking number , not thinking I left now the first package that was label made, were my engagement rings to be repaired ,I’m just devastated ,frustrated seeing the second package sent by a young lady got there . I hope you have video you can go back to view to see where my package went is it on the floor stolen I’m un sure I do have a claime started Alex is her name This is a Valid complaint hope you can understand my frustration
Gina M Molina