Staples

I Have an account with staples, but I always pay direct, I wanted to buy toner ink, I wanted it the same day. 02 + vat. I went to the shop it was £17 including vat. they would not give me price match with online price.

I will not shop with staples again, if staples stick to this policy they will have no shops left.

Staples 1250 H St. N.W. Washington D.C. I checked your weekly as I usually do on Sundays & noted that there was a 15% coupon, further reading indicated that this coupon "Could Not" be used with Canon products which was not a problem for me as I had already picked the Staples Re-manufactured (Refurbished) Product & I stated this "Fully" when I called !!! My only Questions were if I could use this coupon & if it was there on the shelf.

Let me 1st state that being a Senior Petty Officer in the Navy I clearly understand the "Importance " & the "Problems" involved with "Communication". I tend to speak "Clearly & in an effort to efficiently 'PASS INFORMATION'". I Never just talk !!! My 1st questions had to do with the coupon & I stated that I was looking for the Staples refurbished 210xl &…

My experience was a zero. I wanted to order something personal (wrist rest for work) to be delivered to a Staples store. I went online and for about an hour I had no luck bringing the item up and put it in the shopping cart. I called Staples to find out the correct item number, they gave it to me, tried again to no avail - the item # would not bring up a product (570951). So, I called Staples directly to order. I had two Asian folks who were very hard for me to understand. They asked for an account, I said it was personal, but they still wanted an account. . . I gave them my cell number and work number. First Asian gal said she couldn't find me and I couldn't understand her at all, so I called again.

Second Asian man (Mark) used my work phone number (and thus work account) to place this…

Went to Medford staples to ship item between 7:00 - 7:30 handed the gentleman a package he quote me a price of $12 for UPS, he told me USPS would not ship my item and didn't know why. I left this store and went to Patchogue Staples to ship same product. Item shipped USPS.

Medford employee should be retrained to service USPS Products and treat customers better. Will never go their again, Kudos to Patchogue Staples.

I had trouble with my Staples rebate card. I went to a store to use it and it would not allow me. It said signature was not valid. The line behind me at the store grew to about 5 people who were getting mad and being rude because i was holding the line up because the rebate card did not work. I was embarrassed and got out of line. I called the rebate # on the card and was treated like an idiot. I got hung up on. I went home and called 2 more times again I was treated rudely and the gentleman told me to call back in 3 hrs. Then I called again and once again another rep. who was rude and i asked to speak to a manager.

The manager seemed nice but just gave me lip service and said he would call me back in a couple of hours. Well hours went by now were on days. No call. I would never buy from…

On 4/20/2015 at Staples Sore located at Georgia Ave in Silver Spring, MD 20910, TEL 301-588-3977, I purchased an Office Home program good for 5 devices. The software was installed by an employee who opened an account. I went back to the store on December 26, 2015, to have the program installed on my laptop.

It was discovered that the Outlook had shut down site for abuse. I had never used the email account. I tried to change the password but Outlook told me that the account was not established under my identity and my identifying information.

So they opened this account, which I cannot access and to which I not know the password, so that my Office 365 is useless, and an account bearing my name was abused. I need to be compensated. My identity was forged. My software is useless.

I bought Office 365 Home, Kaspersky Internet Security, and paid for installation on 04/20/15 order no. 2113601541 at Silver Spring, MD store 301-588-3977. The associate who did the installation on one computer was Emmias, B. In order to install the Office 365 Home. I bought another computer from Staples, a laptop, and went on Saturday December 26 to have the Office installed on the laptop. It turned out that the account which was created on 04/20/15 with password Microsoft was blocked by Outlook because it was created using another person's identity and was used for illegal purposes. So I could not get my Office 365 installed on my laptop. I could not get the account changed because the identity was not my identity.

So here it is a staples employee used my user name to create an account…

I had requested Christmas Calendar to be printed as promoted for $9.99. The tech was insistent that she had to charge me $15.99 cuz no promo for my camera disc. We discussed this issue for about 45min. while she was pulling customers to assist them she had a very poor attitude then I found it was her last day working at Staples. I asked to speak to the supervisor then she told me that their new program will not process the photos from my camera disc/cartridges and will try the old program.. I told her I had spoken to a photo tech 2days ago and they told me I could make my calendar for 9.99 & again I asked to speak to Mgr. I had to go back to Staple to correct what this tech did about 4 times.

She 1st typed my entire name wrong so they couldn't find my order, then she typed my t/p # wrong…

I visited the Staples store located at : Queensbury Plaza 752 Upper Glen St Queensbury, NY 12804 P. 518.792.6900 F. 518.792.7497 Store #0254 about 3 weeks ago and asked a store manager for some help only to be told to look for it in the Kiosk myself. The man was Rude and could not be bothered to help me in the least. I have never been spoken to like this in my life. There was a new employee working there that saw what happened and so came over to me to help . I forget the mans name now as its been so long but it is in the initial report phone call if they even bothered to write anything down.

I do know the employee said that it was his 2nd or 3rd day on the job. He also commented that the store manager was in a really bad mood and he was avoiding him. There happened to be another manager…

Bought Toshiba Laptop Tech indicated all info from old computer could be transferred and Norton 360 was free for one year. Picked up computer tech indicted this computer would not accept Norton 360 Cost me $100 for security. Next issue transfer of documents. Could not transfer e-mails. They were in outlook.

Cost for outlook package $232 Transferred e-mails in old computer but could not send new e-mails. Did receive new e-mails in Microsoft mail but could not send.. Spoke to RCN my service provider. They sent me directly to webmail on the rcn server for incoming and outgoing e-mails.

Bottom line is the Staples tech people either took advantage of my computer iliteracy or are just not competent. I went to Staples because of tech support and it cost me an additional $332 for nothing. I did…

I have just had a very unpleasant experience purchasing goods at Staples in Finnieston, Glasgow. Loud pop music is bad enough and I usually get in and out as quickly as possible but today was more torturous than usual. It may have been the Christmas songs, it may have been the fact that I have a lot to think about and trying to figure out what supplies I need is not helped by the loud music.

Why can we not have a serene shopping experience with time to browse etc? Why does the Staples corporate office think music is an essential part of my shopping experience?

On Nov 6, 2015 I brought my computer in to Staples store #693, New Castle, Pa. to have my computer updated to windows 10. Brought it home the next day and didn't like it. Took my computer back on Nov 8, 2015 to have my computer put back to my original windows 7.

Even brought my boot disc don't know if they used it. Picked it up the next day and tried to get into my internet explorer. Couldn't get in. Called Michelle at the New Castle, Pa store. She said to bring it back to Staples service department and they would see what they could do.

Michelle called and said there was virus on one of the drives. Brought my computer home the next day. Has AT&T come out on the 9th and they couldn't get my computer to work. Called a man that works on computers.

He said, when they went to bring my…

I made a calendar and took it in to be bound with a spiral binder. They put the one binder in wrong and when they took it out they tore my calendar and had to re-copy it, their copy was not near as nice as mine.

it took the girl an hour to make the copies, she kept putting them in the copier wrong. The other calendar they got bound but the holes punched were off center, I did not make them redo it because I had already been there for an hour.

It was bad, she then threw away one of my original calendar pages so am missing that. I was not happy and was still charged for the service.

On Sept 29, I brought my laptop into the Jersey City store on Rt 440 to the tech assoc. Khalil J. The problem was the computer was shutting off unexpectedly. He looked at it and immediately concluded that I had viruses. So he pulls out a card that broke down the cost for the service plan. I realize now that it was not the official brochure for the service program. He explained the service and quoted a price in the $150's for one year coverage, then he said a two year plan would cost $300 something. But note, that he never showed me the official brochure. He assured me that I would be covered for 2 years for anything that would happened to the computer. So I purchased the two year plan.

I picked up the computer a few days later and discovered that the problem had not been solved, in fact…

Have a broken tablet and wanted repairs ASAP! Staples was the first name to pop up when doing a search. GREAT! They're not far and I can get it done today! They guy who finally answers the phone is talking so fast I can't even understand what he's saying!

If I hadn't known who I called I would have hung up! I explain, "I understand you repair tablets" he's all flustered and transfers me to another guy. This guy is just as bad, what are they all on speed or something for God's sake! Take a breath!

He tells me that in FACT they do not repair tablets! What is this world coming to! In the first place it should NOT be listed on the web. Not after ONE class. What a bunch of BS. This is why business's go under.

Word of mouth is a very powerful thing STAPLES.

I ordered a refurbished laptop computer online (order # 5409534535). It was delivered October 8, 2015. I proceeded to set it up and then plugged it in to charge overnight. When I booted it up the next day I got the following error message "The system has found the storage capacity of the battery to be less than optimum.

The battery may have to be replaced". Surely one of the first things to be evaluated by the refurbisher is the state of the battery. This did not appear to be done in this instance and that is unacceptable. As Staples is the seller of this product it is your responsibility.

I am returning the computer to the store at the first opportunity. I have ordered another computer and hope I have no problems but I should not have been inconvenienced in this way.

On 9/15/2015 I received a Staples advertisement and on the bottom half of the paper it stated Get a $15.00 iTunes Gift Card with your purchase of $75.00 or more HP ink. Shop Now, Available online and in store!. Those are the exact words on the left side of the page in this green block. In that same green block on the right side it said ink & toner deals. All ink & toner ships free. Deals just for you. Nothing else is on the bottom of this page. I go to the Staples store in Chapel Hill on Franklin Street to purchase 4 HP Toners.

I was going to make 4 separate purchases to get 4 $15.00 iTunes Gift Cards. I talked to the Staples clerk and she agreed, I could make the purchase and get the iTunes Gift Cards. However she was having a problem putting them in the system. The manager came over and…

I'm asking that the rebate system should allow the rebates to be given at the time of the store purchase instead of asking the customers to submit the rebates via an email to Staples which may or may not be working since the easy rebate system does not always work properly. It would be better for both the store and the customer, and I believe would allow for more store turnover and would certainly add to the value of Staples sales volume. The last time I did this, I had to badger the store to get my money refunded.

We were in the Vacaville, Ca store on Sunday morning, July 12, 2015. The store was filthy!!!! The floors were sticky, the door had hand prints all over them, the counters are taped together, the restroom we unusable, the employee were talking about needing breaks and not paying attention to the customers (one lady had waited over three minutes to be acknowledged with a question.

I could continue, but think this should be enough that the manager should be notified of the poor upkeep. You can tell this is not an overnight problem, but one that is on going. The dirty has been accumulating. We usually go to the Fairfield, Ca store, it is clean and the employees are attentive.

I hope you can visit this location and see through our eye the lack of care the manager and his/her staff give to you…

Trying to buy plastic page covers. 1st time in store late April they were out. OK come back next week, so, I did. Well nothing has changed. Still out, I find the Manager of the store & ask what is up. All he could say was to place order & they will ship to me. Well if I wanted it the next day, I would have come into the store the next day. I need them now.

So, if I can order & get the next day, why the H*** doesn't the manger order them for the shelves of the store. 3rd trip to store and they still aren't in. But there is a picture for a reset of the shelves. So, since you have NO care for your customers, I will BUY ALL MY OFFICE NEEDS at Office Max or Depot.

Since my wife is a teacher, we purchase a great many supplies at Staples. I'm asking that the rebate system should allow the rebates to be given at the time of the store purchase instead of asking the customers to submit the rebates via an email to Staples which may or may not be working since the easy rebate system does not always work properly. It would be better for both the store and the customer, and I believe would allow for more store turnover and would certainly add to the value of Staples sales volume.

My wife is a teacher and we buy quite a lot of products at staples often using the rebate as an incentive or additional sales for school and home. The rebate is helpful but wouldn't it be easier and better for the company and the customers if the rebates were issued directly at the time of purchase in the store.

It could be dated for four weeks later, and would certainly make more friends for staples which could mean additional sales for each store. The easy rebates as they are called are not always so easy to use, computers don't always world and the company system might be out.

At any rate I like stapes and enjoy shopping at your stores, but the rebate issue is sometimes a problem where many people don't even bother to use it, and that should be addressed.

4-30-15, Heather very RUDE as I explained how I needed programs for my husbands funeral. Told me I was being difficult and that it would take her hrs to edit, my fault for putting info on a Word Doc. Eager to give our money back.

Took jump drive to friend who edited and Staples was gracious enough to print. Very unprofessional, will not ever use Staples for ANYTHING.

Went first time out of 4 on Tuesday April 15th, 2015 every day last visit on Saturday April 18th at around 2:00 PM each day. The very worst customer service of any Staples and any where. First visit asked to copy 40 and 50 items with Dan he finally took my order and came back next day and wanted to purchase box tape pens to mail a box home. looked for items and asked help with boxes and just pointed to where they were which I knew. Got items needed and no help in how to cut my copies after asking many in store almost was in tears then ready was ready to mail UPS to send packages had to ask many many times finally Teri was suppose to check me out put tape pens and had a hard time for Dan to give me my order from previous day.

Told terri she needed to put pens tape and order so I could…

yesterday 4/20/15 went to your Staples store in Cold Spring Ky to purchase a mini ipad 3. 00 off a air ipad or mini 3. It took me at least 20 mintues to get waited on! Then told them I wanted to purchase 2 ipad minit 3 and that had coupon!

He looked on his computer and stated they had none in their store!. He checked the surrounding stores and they didnt either. The closes store to have only one was mile and miles away! This coupon was for in store use only!

Now how can you put out a coupon like that when no stores even have them!!

Secondly this is truly false advertising if you don't carry them in stores. Then the salesperson agreed to order them online and to issue my coupon and would be sent to me.

First this was for a childs birthday present,…

I am a 71 year old grandmother with problematic hips. So, I carefully plan any walking trips. In this case, I called the Staples at 6th Avenue and 20th Street and asked if the shredder was available for me to have papers shredded. I was assured it was. I arrived with my bag of confidential papers to be shredded and was told to leave it with the store. I explained that I wanted to watch it shredded. After all, if it wasn't confidential material, I could have thrown it in the garbage! I explained this and was told something about "an outside company" that did the shredding.

So, even if I knew and trusted the Staples staff, there was a third party involved! By now, I was very frustrated and, in all honesty, astonished at the stupidity of having a shredding service, but no process for the…

I am writing to tell you about Store #0314 located at 9906 E. Roosevelt Blvd. They have an extra long dumpster outside of the store in the back by the loading dock for the past week. The past few days I have noticed that the employees/workers are not putting the trash in the dumpster.

The bags are landing outside and it is an eye sore to have to look out my window and see this.

Also, this will only attract rodents. I would appreciate it if someone could look into this and correct the situation. If improvements are not made, I will be contacting city officials to look into it.

99. 88 was put on a staples gift card!!!. Did not happen!!! Very Un-Happy with Return Policy... Will not make any more purchases at Staples...

I have been going to your Huntersville NC store since it opened. Ever since the previous manager transferred to your Mooresville NC store the service has continued to decline. You can be looking for a product and the staff will just pass by and not offer you any help.

On March 15, I was looking for styluses for my Android. For the first time in a long while a black young guy offered to help me look for it. He was new and had to ask a bearded guy how to do it.

The guy seemed too busy to help him. He finally found the ones I wanted were not in stock. He helped me order it almost asking the bearded guy a question every other step of the way. I asked for it to be delivered to the store.

We received a call on March 18 that one order was deliver so we picked it up. On March 21 we passed by to…

I brought my computer in to be repaired due to a crash. Jay in the tech department did a restore and couldn't save any of my files or software and I can understand why. When I got it back this Friday it was filled with malware, pop ups, and garbage and it took me 4 hours to get it under control.

Bogus software was installed and the computer was slow as molasses going up hill on a winter day. The only bright side was Matt. He took the time on Sat morning to walk me through the fix and I spent the next 3 hours getting my computer fixed.

99 and all I got was garbage back. This should never happen. Unless Matt is there and doing any of the repairs I will not bring my computer in to Staples again.

Ordered a refurbished computer from Staples online. It was to be delivered in 10 working days. I checked my order on their website and it said it would be shipped in 10 working days, so I contacted customer support. It seems the ability to understand English is not a requirement for employment.

I asked about it being shipped and told them I would be away two days after the listed shipping date and did that mean it would arrive on that date or be shipped that date. I never did find out, so I phoned and cancelled the order (this was on the second day after the order).

The order did not show as cancelled on their website, so I contacted service again by email, they assured me it was cancelled. So, I purchased a replacement elsewhere. Then 12 days after I had ordered the computer was dropped…

I went to my Conneaut lake store (Meadville, PA 16335) and found myself looking at one of your laptop in front with a screen saver of President Obama with ugly alterations (big lips and monkey ears -that ilk) it's disgraceful to say the least. I will no longer shop at your Staples.

It was downright racist looking. You don't have to be Black to despise racism.

One star rating because it is required, otherwise there would be no stars. Does staples now employ just anyone in a managerial position? Mr. Riley let me know that I was a "neighborhood" customer. NOT. The worst example of a manager I have ever encountered.

I will not give him or that store a penny of my money and will discourage anyone who asks from doing business with Mr. RIley and his store. THE ABSOLUTE WORST EVER!!!!!

On Feb 03, 2015 I took my Toshiba laptop to the Staples store on 6101 Calhoun Mem Hwy in Easley, SC. Their techical department had the laptop for three days over the weekend. I was called on Monday Feb 2nd and told it was fixed and ready for pickup. I paid $149.99. When I got home Windows 7 would not boot up. After much effort I was able to get it up. Prior to bringing the laptop to Staples I was running MS Security Essentials which failed miserably. I downloaded ZoneAlarm anti-virus and their firewall. (rated #1 by pc magazine) After a full scan the software found a Trojan and several virus's and got rid of them. I then downloaded Malwarebytes and ran it. It found 317 malware objects and took care of them.

It said my Windows boot program was corrupted and numerous MS and Windows files…

On January 29,2015 I purchased a Wireless Computer Mouse that was on sale for $9.99... along with another Item for just a few dollars more. When I got home I looked over the sales slip and noticed that I was charged $12,99 for the mouse.... I called the store and mentioned this and was told that I should come back to the store within the next day or so and they would refund the #3.00 to me.... Well it's like this.... round-trip back to the store is 11 miles, and time invested to make this trip = about one hour.... I'd spend over half of my refund to pay for gas alone, not to speak of the embarrassment of crying for my three dollars... So if they can't wait for me to complain when I am again in the area, I guess I get it stuck to me one more time.....

Wouldn't it just be nice if they would…

Dear Staples, I sent a UPS package from your store and also got insurance for peace of mind. When going through the process at the Uniontown, Pa. Staples store I received the very best of customer service and rate that experience A+. The package was sent and in a few days a received notice that the package when received was damaged. Ups states that the box that it was shipped in was not up to UPS standards and will not honor the insurance that was purchased for that item. I then called the CEO of the manufacturer of the item, he stated and that the box that the item was initially shipped in and was designed for that item. The Manufacturer stated that they had no problems or issues with that shipping box.

However that is the same box with a Styrofoam mold to hold the item in place while…

00 dollars you will not get cash back you will receive a corporate check that you will have to wait 14 days for. I purchase some computer equipment of 1-15-2015 at 104 West Agency Rd. in W. 58 cash for the merchandise.

( no one mention anything about the return policy because if they had I would of not purchase the product because I know I do not have a…