Starbucks

I went to a Starbucks inside of the target in Windsor CT. I got there at about 8:35pm and there was nobody in the Starbucks kiosk. I asked a target employee if Starbucks was still open and she said they are open until 9.

She told me she thinks he went out to take the trash out and should be back in just a few minutes. I waited 10 minutes and the employee came back at 8:45 and said he was closed for the night.

I let him know that I was told Starbucks was open until 9 and the Starbucks employee said he “had to close up early because he had too much to do”. I was very frustrated with the situation because not only did I waste 20 minutes driving to this location and waiting but any other Starbucks nearby would be closed by 9 (there scheduled time to close).

If I could I would give you “0” stars. I’m really upset with Starbucks. I’ve been a customer for years, and a rewards member at least 2 years if not more. You have done away with your light base so those of us that are diabetic or are trying to be a little healthier cannot get a Frappuccino.

Now all of your specials are ONLY for Frappuccinos. So I guess we just don’t count anymore. What do we have to do to change thus? I know many angry people. I’ve made many phone calls myself. This is DISCRIMINATION pure and simple!

Mission Beach Starbucks on Mission Blvd. the people who work here are not the generally friendly Starbucks crew. They rarely greet us when we stop to get a $6 drink and they are rarely able to make the drink we order right.

My husband goes every morning during our vacation to pick up a London fog latte, some breakfast sandwiches and OJ. 2 of the 4 trips this week have had absolutely the wrong drink. That’s 50% accuracy... if they treated him well, it would at least be tolerable.

This is Starbucks at it’s worst. Tomorrow we will go to the local coffee shop. I don’t want a free drink. I just want you to know.

I have been disappointed in starbucks coffee quality for some time now.

Also, when you closed your stores for the “workshop” then raised your prices to cover your loses that was the last straw for my husband. He won’t give starbucks any more business. Today I went to get coffee and it took 3 tries to get a hot cup of coffee.

The barista could not have cared less. It took another barista to get me a hot coffee in a blend I did not want. I don’t know what happened to starbucks quality or customer service, but if you paid as much attention to paying customers as you do to non-paying customers you would be better off.

00 depending on location. About half the time I get a White Chocolate Mocha and the other half just a Mocha. The price doesn’t change only the quality. So I was thinking that between diversity training sessions you might throw in a quality training session and teach your baristas to the pump all the way down all 5 times like the customer paid for.

I live inTulsa Oklahoma which borders Broken Arrow and the cascara flavoring repeatedly over the past 4 years gets discontinued. I think this flavor doesn’t get the recognition is deserves. Just as a vanilla or mocha, this happens to be my favorite.

Please bring it back and stop taking it away.

Also if they could get more chicken sausage egg sandwiches that would be great too!!

For the Plantation Towne Square to be one of your busiest locations, please hire more baristas. The three people you have in here are trying to do their best but between the number of customers in the store and the mobile orders, everyone is waiting 15 minutes to get a drink.

This one barista is having to apologize every time he finally can gelive someone their drink. This one woman had to have her breakfast sandwich reheated waiting on her drink. The employees are pleasant but they need help.

I went to Hilton Starbucks in Alexandria and for the third time over the course of at least 6 months I was told the starbucks card machine was not working, but the credit card machines were or I could pay cash. I told her no thanks if you don’t accept my pre-loaded card I won’t be purchasing here anymore. Why don’t you just be honest and say you don’t accept the card because you are in a hotel, similar to a lot of the vegas casinos which want to see cash.

I go to the same Starbucks and have been for over 2 years now - in the last 4 months or so the “price “ for my drink Changes DAILY! I I am aware there was several increases for the coffee prices however literally I went yesterday and paid 1 price and today another .

I asked the manager and she explained yet I went the next day and stated it how she told me to and it was more . Why am I constantly being overcharged ? I can tell you the other sb by me I NEVER ever have this issue and will start to use them instead but I am troubled by this and wonder how many customers this is happening to.

I work at the Dayton International Airport and we have 2 Starbuck locations. I buy coffee with the app on my phone and the machine that accepts that app has been down for 2 days. Things are not maintained properly in airports.

I am missing my points on my purchases because he can only take cash or credit.

7/5/18 1:45 pm Starbucks at White rd and story rd. San Jose Ca 95127. Jose was chatting with a friend who was holding up the line , so I went before him with a other attendant who helped and had no idea what flavor was cookie I had a question about She then

directed me to Jose I asked questions about cookie and was very rude in answering. The friend Jose was chatting with was given a discount by Jose just for being a friend . After I ordered he placed his friend’s order at the register of the attendant who helped me.

He then went to the prep room to get drinks ready. When it came to get me my drink,which was only 1 drink, Jose bumped my order after his friends and made me wait! His friend had 5 special coffees made.

I don’t understand the whole special treatment .

First the discount ,…

Your Primm location is hands down the worst location I have ever seen, super under staffed and not a care in the world to work fast, will never come back to any Starbucks again, it shocks me how a company this successful can allow this

Last year I did not get my FREE BIRTHDAY DRINK. I received no e-mail. The location in Wyomissing, PA was quite rude to me about it and said there was nothing they could do.

Now, this year the same thing happened. I contacted customer service via phone on July 11, 2018 and spoke to Nick who told me that an e-mail would be sent to me after 12am on July 12, 2018 which is my Birthday. No such e-mail arrived. Called again in the a.m. on July 12, 2018 and spoke to a girl who said it would come later in the day today. Was told it is only valid for the actual day of my Birthday.

Well, it is 7:35 p.m. Eastern time and I have received NOTHING.

I have been supportive of Starbucks totally throughout the year even though the drinks are quite expensive and yet, when it comes time to give me a FREE…

We went through the drive-thru right before the New Brunswick turnpike entrance on route 1 in New Jersey. It took 22 minutes from the time we ordered to the time we got to the window and we were only the 5th car in line.

My egg white egg bites were cold and my fiancé’s food wasn’t even ready. There was no apology for our wait and we were then late for our appointment.

7/5/18 1:45 pm Starbucks at White rd and story rd. San Jose Ca 95127. Jose was chatting with a friend who was holding up the line , so I went before him with a other attendant who helped and had no idea what flavor was cookie I had a question about She then

directed me to Jose I asked questions about cookie and was very rude in answering. The friend Jose was chatting with was given a discount by Jose just for being a friend . After I ordered he placed his friend’s order at the register of the attendant who helped me.

He then went to the prep room to get drinks ready. When it came to get me my drink,which was only 1 drink, Jose bumped my order after his friends and made me wait! His friend had 5 special coffees made.

I don’t understand the whole special treatment .

First the discount ,…

I placed my order through the app including reduced fat cream cheese. It did not go through the first time and said it could not be processed. I read did it thinking it was the Internet and it went through.

When I arrived my bagel is not ready they did have the sticker for it I went to the restroom came back out and they said we do not have reduced fat cream cheese. No worries. Three more times they tell me that I could not order reduced fat cream cheese in different way I placed my order through the app including reduced fat cream cheese.

It did not go through the first time and said it could not be processed. I read did it thinking it was the Internet and it went through. When I arrived my bagel is not ready they did have the sticker for it I went to the restroom came back out and they…

Location in Stow Ohio could not of been less helpful with an order. Give excuses on why they don’t have boxes, did not help carry out large order and generally walked around with arrogance and indifference. Manager with glasses and beard gave excuses and never once thanked me for a large order.

If you don’t care, don’t do a customer service job.

Marble Falls Texas 1 Starbucks. I drove through ordered a Grande coffee with 2 pink sweet lows and some cream. The barista repeated order correctly except asked if I said 3 sweet n low I said no 2 sweetnlow in a grande coffee with cream. They repeated order correctly.

When I drove up the window barista took my debit card and handed me my coffee. He then handed me my card with 4 sweet n low packets. I asked do I still need to add this and they said yes I don’t want to get your order wrong oh and here is a stir stick.

I said ok I pulled out stopped to fix my coffee there was no cream. I parked and went in to add my cream asked to speak to manager and I was told she was on break. I did voice my complaint to 3 people my concern about paying a price for coffee and it was still an incorrect…

I’m Gerald Patterson, retired Soldier and I’ve been a frequent customer at the 1649 Crystal Square Arcade Space, Arlington VA 22202 location for years. Approximately six months ago I reported to the store manager that her barista (Rose) seemed to have issue with me for some reason unbeknownst to me where she’d ignore me when I came into the store and when I mobile ordered she would not acknowledge me.

When I’d ask for my Mobil order she would eventually get to me and then not acknowledge that it was in fact my order that was ready. I spoke to the manager, Susan about it and she acknowledged that she had had complaints about Rose and she appreciated me bringing it to her attention and she would address the issue which I believe she did.

I had shared my experiences with my colleague who said…

This just fell out of our bag of beans. Smells good though!

At the Tampa airport I tried to order my usual order but the woman behind the counter was being extremely difficult. She actually had to call the manager over to argue about my order. Venti light ice lightly sweet chai tea latte with no liquid cane and one pump of sugar free vanilla.

I order the same order almost every day and have never had someone argue with me that they didn’t put liquid cane in their drink and that the sugar free vanilla had sugar in it.

Starbucks Lynden- I ordered the same drink, the same way I’ve ordered it for over 10 years almost daily at Starbucks. The blonde haired, fair skinned with a ring in her nose girl who was working the drive through window at 5pm on June 10, 2018 was the rudest I have ever been treated.

She insisted that she couldn’t add milk because I hadn’t paid extra for it. I’ve never had a single issue, but not only was the fact that she wouldn’t make my drink the issue, it was how rude and arrogant and combative she was. Ridiculous.

I will be switching to the local coffee shop because I refuse to do business with someone who treats people that way. I spend well over $150 a month at Starbucks. Very unfortunate.

I have been a Starbucks lover and supporter for many many years! I frequently stop at my local Starbucks throuout the week and have never had any issues with customer service until today. The employee who waiting on me was extremely rude from the very beginning.

Upon asking for my order at the drive thru, I felt extremely rushed as she asked me several times if I was ready, which I felt I wasn’t taking long at all, just reading the new summer drinks that were out. When she finally said are you ready yet!!

At the window I gave her my money and felt as if she snatched my card from me. After handing me my watered down drink, the window was slammed without the usual thank you or have a nice day that I usually get.

I sat there another few minutes honking my horn because I didn’t receive a…

I went to Starbucks today and ordered a Carmel Macchiato, and the coffee it’s self was fine but the straw made it have this weird taste.. like old and musty. I don’t really know how to describe it, i let my mom and my sisters try it and they all agreed.

Hey, as a former employee, I’m the biggest Starbucks fan! Heck, my wife and I incorporate Starbucks coffee cups into half of our family traditions.

However, the manager at the 84001 Overseas Hwy Islamorada, FL 33036 United States Location was so aweful I almost publicly confronted her as she was openly shaming a new employee. The other employees followed suit. The manager goes, “who had the card last!

I know it was you! I swear if you lost my card it had my debit card! ” Embarrassed, the poor girl bowed her head and kept denying and then all of the others jumped in her and the whole process stopped with her hiding her face and everyone biting off her head.

She was so flustered that she got our order wrong. Normally I wouldn’t complain about this type of stuff, but because I respect and…

My complaint is more of an observation. I go to the Starbucks on Henry street in Alexandria Virginia. Lately the staff has been newer and very inexperienced as a result it is very slow going there. They really need more people in the morning when I go out about 8 o’clock there’s only three people and sometimes two people taking care of customers.

A little later as I sit and drink my tea a few more people come in. As a business owner. It’s aggravating to see a huge long line and customers come in the door just to turn around and walk out because they don’t want to wait in the line or they wait in the line a little bit and

decide it’s taking way too long and then they walk out. Lately the line has been very slow and it does take way longer than other Starbucks to get through the line. I…

We wanted to order for a sandwich !! But the sandwich in display had developed fungus on it !! When told the waitress she said that’s okay anyway you guys are getting the fresh ones from inside But on the display sandwich with fungus grossed me out !!!!

That’s your hygiene standard Starbucks ?? I mean really ??

I am very disappointed in how Starbucks keep raising their prices on coffee.

The example - Breva Latte' - I usually order a small. When I started ordering that just a few short months ago, it was $3.18. Then you all raised it to $3.80 per small cup (and l/2 the time the coffee is not filled to the top but l/2 way to the middle of the cup). Now you all have raised the small Breva Lattte to $4.15 per cup. Again...it's filled l/2 way in the middle of the cup - not to the top. How can you keep doing that to your customers - overcharge? It's getting ridiculous. I'm very disappointed. Please put a long freeze on raising the price of your coffee. I then volunteered the information to the girl when she undercharged me the other day for a small cup of Breva Latte. She charged me the previous lower…

Received the wrong order. Asked for a triple grande latte and received a French vanilla flavored latte. When I asked the staff to replace it with the correct order, I received poor service. They acted as if I did not know what I was talking about. They finally replaced the correct order after arguing with me about it. I also mentioned I knew the difference in the flavor because I have a triple grande latte every morning at a location on Westheimer near Voss/Hillcroft.

In addition, I mentioned to them their restrooms were disgustingly filthy. There was pee all around the toilet bowl and splattered underneath the lid. It was dripping down the bowl. The floors were dirty and sticky. The sink had mold around the faucet and the drain. Overall, the restroom appeared not to have been cleaned in…

Very bad attitude barista. I ordered dry cappuccino and I got basically a cup of hot milk ... no foam just a 1 lb cup of hot milk..... twice even I asked her to make it again she wanted to argue ... worst Starbucks experience ever....

at 245 pm on 5/15/18

first, the store @ Bi-centennial parkway and Sun city anthem in Henderson Nevada is managed and run by a great manager, Summer Ard. Myself and 10-12 other gentlemen are in that store 7 days a week 364 days a year for the last 7 years that i know of.

The store re-opened and seemed not to be condusive to groups of more than 4 people. ( 4 small tables). Our group, taking up the 4 tables were discussing the remodel, the lay out and how it seemed to bottle neck the serving area and tighten the seating area.

During the discussion regarding seating a women (Ms. JEN SIMMONS) who we recognized as your district manager interjects with a shocking comment…

Hello, incident at 13th and Chestnut Street Philadelphia PA. I purchased a coffee with my Gold card. When I asked to use the Restroom I was denied based on the fact that I hadn't made a purchase. The manager who had waited on me said that he didn't remember the purchase and that I would have to leave the store, and I did so.

I am a senior citizen and I am appalled by a lack of respect and courtesy. This is the second time that this has happened at this location to me. I recognize store policy however when I abide by said policy I should be allowed to use their facility. Angry much, Yes.

On a lighter note the coffee here is always good.

Ordered a Vente non fat mocha two days in a roll and got a regular mocha. Yesterday I did not notice until I drove off. Today I noticed in store BUT no time for it to be corrected.

I am perplexed about how to communicate my issue with the Center Place SB, located in Greece (Rochester suburb) NY. A barista, by the name of Alyssa, is seemingly scared to wait on me. She ducks in back when I enter the store.

This happens each time for about a week. All the baristas seem to be in on the problem. When I first was attended by her, she was attentive and did her job well. I worked as a busboy, waiter, and cook.

I know when a person working in the food service business does a good job. I chit chat with everybody, enhancing my SB experience. I love SB. Even down in South Beach, Fla. I probably said something stupid, for I work night shift, and don't get enough sleep most of the time.

I was going every night to pick up my order of coffee or Tervanna tea, but I will desist…

I am perplexed about how to communicate my issue with the Center Place SB, located in Greece (Rochester suburb) NY. A barista, by the name of Alyssa, is seemingly scared to wait on me. She ducks in back when I enter the store.

This happens each time for about a week. All the baristas seem to be in on the problem. When I first was attended by her, she was attentive and did her job well. I worked as a busboy, waiter, and cook.

I know when a person working in the food service business does a good job. I chit chat with everybody, enhancing my SB experience. I love SB. Even down in South Beach, Fla. I probably said something stupid, for I work night shift, and don't get enough sleep most of the time.

I was going every night to pick up my order of coffee or Tervanna tea, but I will desist…

My granddaughter left her purse at our local starbucks as the store was closing for the evening. She was one of the last customers out the door. She called the next morning when the store opened and was told by the manager that they did not find the purse. m .

Asked to speak to the manager, it took her about 15 minutes to come out of her office to speak to me. " She turned to walk away and I ask her to wait, I wasn't through talking to her.

She was very distracted and obviously didn't want to talk to us. I told her the purse was left at closing. They were mopping the floor and locked the door when my granddaughter left. I told her is she didn't find the purse when she opened the store than she had a bigger problem then we did because she has a thief working for her.

She stated, "someone…

Michael Nelson 6107 9590 5463 2868 (858) 336-7139 801 Palm Ave, Suite 104 IB,CA 91932

(1) Asked for Vente ICED Carmel Latte w/ Whole milk (Received Hot) Redo (2) Asked for Vente Iced Carmel Latte W/ WHOLE MILK (Received w/ 2% milk) Redo (3) Asked for Tall Carmel Machiatto w/ SOY MILK as wife is lactose intolerance (Received w/ 2% milk (she got very sick) (4) Asked for New Tall Mable Pecan Latte w/ Almond Milk this morning (Received very bitter w/ chunks in it (trashed it)

My wife and I have been members for a very long time and go to Starbucks everyday. We know this Starbucks is new but something needs to be revisited. I don't know if they need more training, or just not paying attention to customer requests. We have to go into the store and can't go thru the Drive-thru to verify or…

Taking over an hour for counter service , at new location Vermont & western, not coming here again,even if this is the closest to me,

I am a Gold Card Member and usually have no problems with Starbucks. I stop in the 301 Oxford Place in Pittsburgh, PA. in the mornings for a breakfast sandwich, which is always excellent and I wanted a Peppermint Latte.

This by far was the worst Peppermint Latte that I have ever tasted, landed up pouring down the sink. I realize that there was a new employee making this. It tasted like brown water, no froth and no taste of peppermint.

The young man looked like he was struggling while 2 other girls were talking down the other end. They could have been helping him as he was new to this store and probably new to Starbucks as an associate. This time I didn't ask for my receipt or I would have walked it back over to the store.

I love your coffee and food items and just wanted you to know…

I go every morning to get my ice coffee and today Starbucks was out of Whole Milk and another time brown sugar. Don't understand how Starbucks Coffee can run out of milk and brown sugar in the morning. So I had to go back home to get my whole milk cause I only drink the ice coffee that way. Very disappointed today.

Ordered coffee specific way but was incorrect and too strong. Asked for another coffee and it was just like the first one. Didn't have time to wait for another had to pick up kids from school. The quality of Starbucks continues to go down in my opinion and the CEO should know about it.

Maybe they should try to focus more on customer service and less on profits.

Tiia in Starbucks at tower bridge refused my 9 year old daughter from using their facilities, despite the fact that I have been a loyal Starbucks customer for 20 years, just because I had bought my beverage from Starbucks down the road. Tiia could see my daughter was in distress but she wasn't budging, great customer service and empathy Starbucks NOT! That's one less family to support you.

Starbucks - Shameful - I ordered a Grande Strawberry Acai Refresher - I received a 12 oz size drink - when I questioned the size of the drink - the service idiot stated a Grande is 12 oz - wrong - your website states Grande iced size is 16 oz - what a rip and all for the low price of $3.72 - loaded with ice and so only about 6 oz of actual liquid in your Grande sized drink.

I feel compelled to write this note to you because what I witness today, Saturday, April 9th at around 11:30am is not the first time and as a customer it is bothersome. You may not realize but it is a bad reflection of Target and Starbucks management. It certainly did not give a good impression of your establishment to customers. I was not the only customer that was bothered…

I am a regular customer of the Target on Capitola and basically always get my usual at your Starbucks kiosk. Today while I was waiting in line, and there were several other customers also waiting to be serviced, I witness Target employees inside the kiosk area questioning the Starbucks baristas while they were trying to service customers. I will assume these were either Target supervisors or managers by their tone…

I visited the Service Plaza on the Ohio Turnpike today at 8:30am. There were 3 of us. There was no person attending the counter. I shouted "Is anyone here"?

Finally, the Starbucks employee surfaced with a frown. Shes was upset because she was working 12 hours (5:00am - 5:00pm). I refused to purchase anything from such a rude person. I went next door to Panera. I was greeted with a warm smile.

I want Starbuck Management to be aware of this employee. She is not looking out for your best interest.

I got a coffee today and it tasted burned and horrible. I complained to the manager and she ignored me!

My wife and I had cappuccino's (20 Nov. , along with the recent upgrade of the café. While we are not complaining, we found that the sugar supplied, was in a glass jar. We are not sure why the sachets of sugar have been replaced with a glass jar.

We were not supplied with separate sugar spoon, so we had to put the coffee spoon into the jar ,again, to get the right amount of sugar. Just concerned about contamination.

The bathroom at Starbucks west 86th st and Columbus Ave has been out of order for 2 days due to a light bulb not being change. This is a little much don't you think New York City? I know Starbucks as a company makes a ton of profit, especially at this location.

You would think that they could at least have a working bathroom.

I have been buying starbucks by the bag from the grocery store. The bags use to have printed on the bag that if it was empty I could get a free cup of coffee. Not so any more. Its not printed on the bag and no starbucks will redeem an older bag even if a free cup was printed on the bag.

I am sure you know what I am talking about. Is starbucks that hard up and to hell with customer satisfaction? I keep seeing more complaints online about their coffee. I will not purchase any starbucks bags of coffee any more.

Why do I feel like Starbucks makes 99% profit off their coffee? I mean it only costs a few cents to make, but they charge customers an arm and a leg. Wow! Their executives must be rich off the markups.

I guess I like my coffee like every one else, but the problem is I am not willing to pay 5 dollars for something that cost them 20 cents to make me.