Starbucks

Ordered a grande caramel machismo and it was only 3/4 full

I live in Santa Cruz, Ca. There are four Starbucks I frequent here. I always order a venti iced cappuccino. The price ranges from 4.45 to 5.25 for the same drink depending on location and or server. Sometimes it comes with cold foam, sometimes not. Once it was served with no ice. Once I was told Starbucks doesn’t make an iced cappuccino. Once the drink came half coffee half foam. All the time the price varies. Please tell me how to order this drink to have it priced and made the same each time I order it

Sincerely, Alberta Patterson

My husband and I visit the Starbucks store in Glendale, CA on 1360 E Colorado St, 91205 on a regular basis. This is our ultimate coffee house experience on weekends, however for the past several times we noticed the homeless male wondering around the store.

He uses the restroom several times and parks his belongings on several tables. Most importantly this individual hasn't taken a shower for several months most likely and creates an unpleasant environment for customers. These are the customers who are willing to spend money at the store and enjoy the experience.

I understand that the company has gone thru some social media scandals, however the corporate and store management need to take responsibility ensuring the store is clean and welcoming for Starbucks customer. In addition, my…

I won’t be using the mobile ordering anymore. I am tired of it not being correct. Today I ordered a hot drink and was given a cold one. I’m done. I just complained a few days ago and I am just done.

I will use up my money in there and stop using it. I’m FED UP. Below is what I ordered and then what I got. And I also ordered the same thing on the 10th at a different location- they gave mine away and then remade mine but did not put the vanilla in but charged me!

I am a regular at your store on K and 40 in O'Fallon, MO 63368, we are supposed to have a manager in that store, Hannah.

However, she is on bedrest and they brought in someone from California, Ashley. We have yet to see her and customers are starting to feel this. Your staff, who is excellent in the regulars opinions are working very hard to please all of the dissatisfied customers.

This store has been out of green tea for a month and other product is getting very limited. You took out the manager, Konoko, that all of us regular have a very high respect for. She was bringing a lot of the staff up to be responsible team players.

Now, you can see the street on their faces, they are doing the very best, however, they need a manager in there that has their back and can provide them with the…

I purchased a venti cafe latte at the drive throu. The coffee was Luke warm with not much froth. I was very disappointed.

I went to store 2013 at 8601 South Freeway Fort Wort, TX off Everman this morning. I ordered a white & black mocha venti, blueberry oatmeal & banana bread. I confirmed it on the screen. About 3 mins after I left I looked in my bag & discovered my banana bread was missing & I was given a classic oatmeal.

I called the store & asked if I had been charged for the banana bread. I was driving & didn’t have the receipt and had not looked at my checking account yet. The barista who answered told me I had not been charged. 83.

I realize $3 may not be a lot but I don’t appreciate being lied to.

Victoria location sucks! Line of customers in the store and all they are waiting on is the drive thru!! I’ve seen 50 cars or more go through the drive thru, while customers inside are waiting for a fucking coffee that’s over priced and not that good!!!

Glad I don’t spend money in there!

As I was carrying it to my local Starbucks to use it slipped out of my hands and the lid shattered. so I looked around the internet to see if you could purchase a new lid and I can’t find one, I saw others review about the lid being cheaply made which sucks because Starbucks is usually a very good quality of cups.

So now I have a brand new cup with no lid and was asking if you could help me out on finding a lid.

On Friday 14 of December 2018, I went to Starbucks located on Webster in Alameda City, California to get my regular coffee, Ms. Katelyn was talking to a customer after she gave her a receipt but kept talking, I was waiting and did not have much time, so I asked her for a regular coffee, she said that she was talking to the customer and

I did not like the tone of her voice, I had to tell her what I needed 3 times when she replied: Tall Pike , I said that what I said. She looked up me with an attitude then she got me the coffee and the way she put it on the counter, she slammed it on the counter until coffee came up the lid and

all over the cup as well as the counter, she also put it at the edge of the counter closest to her, I did not say anything. I got $5 bill and placed it on the edge of…

Very slow service at the Bartram Oaks Julington Creek Florida location. Possibly not enough people working here.

The whole load of banana was almost rotten, I search thru the lot and found one that is eatable

Secondly , lemon pound cake cannot warm up But at another store in Aurora ave me Possible

The store I am having bad experience is at north gate way , Seattle opposite total wine

Starbucks quality is really getting worse

I visited the Starbucks located in Centennial Colorado at Smoky Hill Rd. and Buckley Rd. It was 7:45 PM on Monday December 10th. I went through the drive through and asked the option of having a blonde pour over for a venti coffee with hazelnut and almond milk, I was told my only option was Pike,that is all they had at the time. Ok...

that was fine except for the following experience, when I arrived at the window I waited until someone appeared and quickly handed my coffee through the window and walked away. I have never received a cup of coffee from any coffee company where the cup was lukewarm, its always hot.

I tasted it before fully pulling away from the window. Sure enough the coffee was lukewarm! I waited until the window clerk who took my order and payment returned, I mentioned my…

Drive thru took forever and not opened on time, then no one inside made the almost $6 coffee, almost 7min. later at the drive thru window, and i had to get their attention by using the horn on my car, i was the only person at the drive thru and there had to be at least 4 ppl in the store, when the cashier finally came back to the drive thru she made up an excuse as to why the ordered coffee wasn't ready,(venti white chocolate mocha) the girl who made the coffee made it wrong, and

it tasted very watery and it was the wrong size. she had an attitude about fixing a syrup pump, didn't ask for help from anyone to get the coffee out in a timely manner and her focus was more on chewing gum behind a serving line with an attitude and talking on the damn headset.

it's unacceptable and ridiculous…

I ordered a grande chai latte from the Concord in Arlington VA and when I received it it tasted like coffee instead of chai tea. I go to this Starbucks a lot so I was definitely surprised by this. I was really busy at work and could not leave to go back.

I sent my daughters to buy 4 caramel frappe. When they got there, and asked for the drinks, the person behind he counter (Maya was her name) rolled her eyes at them and thoughout the transaction she gave them a really bad attitude. When my daughters got the drinks they said “thank you” as to Maya responded “don’t come again”

Shane Stroh 640 Springhouse LN Murray, UT 84107 Cell Phone: 801-949-7741 Email: shanestroh67@yahoo.com

November 29, 2018

Starbucks Corporation Seattle, WA. 2401 Utah Avenue South, Suite 800 Seattle, WA 98134 Re: Your insured: Starbucks Employees Date of incident: 08/03/2018 through 11/21/2018. Store Location 6835

To whom it may concern:

I notified Starbucks complaint line on 8/3/2018 to report a complaint regarding an employee Katie. First, I’m a Registered Nurse is my provision. I’ll provide a brief description of what my daily activities consist of when I come to Starbucks and Chipotle which is usually around 11:00 or 12:00 both stores share the same parking lot. I’ll pull in park and wait in my car texting, listening to music, documenting patient’s notes sometimes up to 60 minutes…

Recently, a group of legionnaires disease old retirees have haggin out at Starbucks, inside when cold and outside with a dog when hot. The inside legionnaires disease men have one individual who is always talking so loud I can't hear the music or my name called for the drink I ordered. It's a shame. I started going elsewhere just until these legionnaires disease men croak or go away. so sorry for the lose of your business due to dementia of old folk.

Marble Falls TX

I used to stop by Starbucks at Chula Vista Mall at least twice a day. They have a manager who does not know how to interact with customers or his staff. I do mobile orders and when I go in to pick it up still not ready.

This morning I ordered several items. My order has not been started and the young barista behind the bar seemed surprised that I was standing there waiting for my order. I told her to canceled my order then she called Shannon who started my order.

It was just the worst experience. It’s too bad you don’t see welcoming faces in the morning at Starbucks Chula Vista mall. They should just close. All the familiar faces are no longer there. Only a few baristas that I’ve seen for years are not there in the morning to greet customers with a smile and a simple hello.

while visiting your store at 800 Rue de la gauchetiere in montreal I asked to use the restroom. It was quite a hike for a 70 year old Vietnam vet with a disability from agent orange. I was upset by this treatment and will not return any time soon. thank you

On Black Friday 2018, I placed an ordered at the Lake St and Jefferson location which started with a coffee beverage that they said couldn’t make because they didn’t have all the ingredients. I also ordered a almond chai latte, chocolate croissant, sugar sprinkle cookie and a berry danish.

I was is a hurry.

However no one was warming up the chocolate croissant nor the berry danish. The staff was working very slow. I got very upset because I did not receive all my order and I had left out. The sprinkle cookie was missing and I was given the wrong danish.

I had to return back to Starbucks with the possibility of getting to my son basketball game late. The sadness of all this drama is that not one of your employees apologize or admitted to making the mistake. They have made mistake with my…

I want to complain about your Starbucks on Hwy 111 and Deep Canyon in Palm Desert, Calif 92260. I went in and there was a dog in your shop. There is a sign that states service dog and this dog is not a service dog.

They have been letting people bring dogs in the shop and need to stop this crap. and start telling people not to bring their dogs.

Also they try and say they are companion dogs which is not allowed. They do not observe the laws and tell them anything. I would like them to do their job as I go there everyday. I would like a call back at 760-8612395

Atlanta airport concourse c waited in line 15 minutes get to line the guy 2 in front of me ordered coffee he said they were out !!! I said no coffee at a Starbucks ? He said no ! I I said maybe tell people before they wait in line ???

No response from him ! I had to go to my flight no time to go run around Thanks Starbucks ? No coffee at 7 pm ?

Having used starbucks for years i am standing in s dmall queue at the premium outlets mall food court in international drive orlando Must be the slowest service i have ever experienced 20 mins for a coffee is ridiculous

Around 8:30 am, 11/20/2018 I went to pick up my mobile order at the Starbucks located at: 7090 Deepage Dr, Columbia, MD 21045. When the Barista called my name I picked up my hot tea and it spilled all over the back of my left hand because he did not put the top on properly.

I cried out in pain and told the Barista that I just burned my hand because he didn't put the top on properly. He said: "Sorry about that" and continued with his work. " So I asked the next barista if he was the manager.

He said he was not, but pointed me to the correct person. I explained to the manager what just happened to my hand when I picked up my Venti Citrus Honey Mint tea. He did apologize and offered to give me burn ointment for my burn.

I proceeded to put the burn gel on the back of my hand in the store…

Asked for a coconut milk decaf maciatto and I have allergy to milk and have anxiety so I need decaf. The lady gave me a hot latte and I saw her put whole milk in my drink! And give someone else what I asked for and when I complained they said it was coconut milk and that it just prints latte I’ve been to Starbucks before ordered same thing never got it wrong !

I had ordered a peppermint mocha Frappuccino and it wasn’t made right. It was so bad I couldn’t even drink a quarter of the drink and at this point I was a 1/2 a mile away from the (target) Starbucks so it was pointless to run back.

I spend a lot of money on Starbucks drink to be walking out unhappy. Totally unacceptable!

Just went to Starbucks on 9000 and Redwood in West Jordan Utah ordered two hot espresso coffee’s, Venti size. Picked up my drink, I was like, these are pretty light, took the lids off and yep, both coffees are about an inch and a half down.

So basically received medium coffees for the price of venti. I think this store is cheap!! Just ridiculous and not okay. Thieves!!!

The Minneapolis NICOLLET Mall store was supposed to be open at 5 AM but it wasn’t. The two workers make and female just looked at us and ignored us. They could have yelled thru the door why they weren’t open yet.

It was rude and they should be reprimanded or fired for not being open at hours posted and not communicating with customers why. Date of occurrence today Tuesday 11/6/18.

I’m complaining about a specific Starbucks Hwy 550 & NM 313 Bernalillo NM. My husband and I go to this Starbucks usually twice a day and spend about $20 a day on coffee. We have been going there for 3 years but have been customers of Starbucks for at least 14 years.

In the last 8 months the manger has changed multiple times. Every time we think it will get better but it’s only gotten worse. I can’t tell you how many times we have got our coffees home and tasted like warm milk.

Not only do the drinks taste bad but several times they don’t have Grande cups or Venti and wanted to put them in tall cups and I have been sold coffee and told sorry we don’t have lids. Yesterday I was excited for the holiday drinks to come out and it was early morning and no reusable red cups.

Today I ordered a…

We have been waiting in a queue to be served for iver 19 minutes and there are still 4 people in front of us. Very poor service

I went to the newly opened Starbucks in Kroger in Logan, Ohio. I waited in line for 45 minutes. I understood it would be a long wait because they opened three days earlier. I ordered a grande chai tea latte and a grande double chocolatey chip Frappuccino for my daughter.

I took hers to her. I hadn’t tried mine yet knowing it would be too hot. While I was waiting for her, I took a sip of mine and gagged. It was green. I went back to the store and told them they gave me the wrong drink.

I was told it was chai tea. It is green because it is made from a green powder. They offered me a different drink. I said no thanks because it is the only drink I like. I don’t think Lydia knows the difference between a chai tea and green tea latte.

I looked it up online.

I receive emails from Starbucks advising me that I have a birthday drink waiting, or a promotion that I will have a free drink loaded if I buy a drink. When I go to Starbucks to redeem, the award is NEVER loaded on my card.

I chatted today with Raul M and it took abut 45 minutes to resolve NOTHING. : Thank you for contacting Starbucks, my name is Raul M.. How Can I help you today? Erna Donner: Did you read what I submitted?

Erna Donner: My rewards are not being loaded. I had to pay for my birthday coffee last April and now I couldn't redeem my free drink again today Erna Donner: So the barista said today that I need to contact you Erna Donner: ?? : Hello Erna.

: I am sorry to hear about the problem you are having with your Rewards.…

Downtown Noblesville, IN Starbucks 530 Westfield Rd, Noblesville, IN 46060 I ordered (drive through) a grande non fat, no whip, white mocha frappe when I received my drink, it had whip cream on it. I asked them to remove it but I notice the barista who made the beverage stir the whip cream into the drink instead of taking it off!

nothing was said or done. I went to a different Starbucks where they made me a new one, but when you witness first hand of your barista staff; not have very good “Customer Service “!

I order coffee from my app 5x a week. The App notes order will be ready in 3 to 5 minuets. Today, as it is most days, 35 minuets later,coffee is not ready. This is the store in the US Steel Bldg in Pgh PA.

Total chaos is typical at this store.

Visited Starbucks in Sunrise, Fl. Today on 3500 block of University Blvd. went into ladies room and shortly in the next stall I saw men’s shoes . There was a partition but I waited to be sure and it was a man (I am female).

I went to the Manager and told her. She apologized and proceeded with the next customer. Though the men’s room was unavailable or out of service still the manager should’ve quickly had someone do something to put up a sign or something so that no man is going to walk in the ladies room next time.

For all the many many visits my family and I make to Starbucks that experience was a very disappointing...

I ordered my drinks off the app. There was no one in the store or at the drive-through when I arrived. There were three barista‘s standing behind the counter talking next to the printer. But nobody bothered to make my drinks so when I got there I had to wait and I was in an extreme hurry.

Then they proceeded to tell me they don’t have any almond milk. And this is the way I receive my drinks smashed with a lid. The one time I’m in an extreme hurry and this is what happens.

I would rate the Delta Highway Eugene, Oregon store a zero if that were an option. I was treated rudely by an employee while I was sitting outside on a work break with my boss. We were minding our own business, enjoying a break from work, when an obvious homeless man pushing a heavily loaded shopping cart full of dirty clothes and trash, decided to leave.

As he was pushing his cart, he began to have trouble getting it over an unlevel section of the drive-thru area. ” She then walked over and placed her arms (wearing short sleeves) and upper body onto this dirty and disgusting shopping cart to help push.

I then watched her walk back near us and…

I ordered the new Starbucks protein drink. I didn’t like it, so I went back and kindly explained. I proceeded to ask if I could be refunded what I paid onto a Starbucks card. The manager was not very kind in telling me that he can’t do that.

I explained that I’ve been to many Starbucks where my friends have been refunded for drinks.

I moved to Seattle 5 years ago and since have been a very loyal customer. I'm a working mother who is always on the go. About 3 years ago I was introduced to your mobile app and it changed my world.

Those extra 10 minutes I'd spend in line were now spent helping my daughter get ready for school. I valued that. Roughly 2 years ago I started using your Juanita Village Kirkland WA Location and continue to be disappointed. Today was the last time they won't have my order ready in less than 10 minutes.

Today is the last time they don't greet me when I walk in. On the plus side, today they at least had my order in stock versus being sold out and not informing you until you're there to pick up.

I've had as much patience as I can take with this location. I'm sure you can see the amount I spend…

At 5:13 on 10/12/18 I took my son to Starbucks at 3520 Massachusetts Ave in Lemon Grove, Ca. for breakfast. After leaving the drive through and dropping my son off at school, I received a photo of his Smoked gouda bacon sandwich which had no gouda chees or bacon. My Vente latte, was 2/3 full. It does not take a person with an MBA to figure out that every forth cup of coffee sold at that rate would be pure profit. My wife and I are true fans of Starbucks, I'm sure this was just a QC issue.

Regards, Michael H Tucker

Last Sunday October 7th my daughter and I visited your starbucks coffee café in the red mall near the lego shop Metro Centre Gateshead for coffee at 11am. I and my daughter had our coffee and needed to use your toilets my complaint is these toilets were absolutely filthy, they had not been touched that morning.

There was a cleaning chart on the wall and had been signed to say these toilets had been cleaned or checked at 9am and 10am if they were someone was not doing their job. It makes me think if the staff cant be bothered to make sure the toilets were not up to scratch what else is not.

I end by saying we were not the only people mentioning to each other about the state of your toilets

This is the second notice of the issue with charges to my Debit card. Since January my card has been charged double for my morning coffee 12 times. I do have the evidence to support this claim. I always go to the same location before work and only receive 1 coffee.

I do this every day, Monday to Friday. The staff there know me very well. Could someone please respond to this email and see if we can resolve the issue. Thanks, Klaas Pauli

I was the only person in line, Sarah took my money for my order, then ppl started walking to the counter so she pleasantly served those ppl, ignored me and my order, she served 2-3 ppl before she started on my coffee, I saw what was going on and stopped her, I asked for my money back and asked her why she ignored me and served those ppl before me her answer was she was the only employee working at this time, I stood there for 10-15 min for a coffee!!

I received a refund and vowed I will never do Starbucks again! I476 south Allentown service plaza Pennsylvania her name is Sarah

Billerica, Ma 9/22/18. 3pm. Service was unatenative , extremely slow. Continue taking orders with out a Barista. 50. If anyone one making coffee. Blond on drive through yells out “no, not yet” with major attitude while 10plus empty cups sitting at at bar waiting.

Partrin stayed I want my money back. Blond then yells out. no Problem even more attitude we had three call outs. I’m sorry that isn’t my problem that’s yours. Poor customers service, “I would be fired in my profession with an answer like that!

Got our money back with no apologies or “we’ll make that right!!! The amount of money my husband and I spend in Starbucks, and that’s our thanks! All set. NEVER GOING BACK. This isn’t our first issue. It is our first formal complaint and LASt!

some of your employees do not know how to make a simple hot latte. you get 1/2 foam and 1/2 latte. please train all of your employees. this is the good for the Starbucks company.

The Starbucks on 19151 S. Dixie Hwy Miami,Fl is ridiculous in time! Waited 12 minutes for ONLY a bacon and gruyère sous vide! Customers who walked in after me got their orders first! This should not happen ever.

Services in airport kiosks is very very bad; I insist, very bad!!

My experience is mainly at Miami airport.

Line is constantly over 15 people and very often up to 30. The reason why it is not higher, is because people goes somewhere else. waiting time: minimum 15 minutes and up to 40 minutes!! 3 people to serve; including one cashier and 2 slow helpers. SUGGESTION: - Your list of products and possibility to serve them is unlimited. List of products should be shorter and cooking and serving options much more limited. Please "fresh products" and no need to re-heat! - 2 Cashiers minimum would be a MUST! - you need a visible and active manager.

Today was my last Starbucks visit unless you reply to this message.

Thank you!

Normally I have a great experience. This morning the line for window service was around the corner, this is before 8:00am. I waited , as I work down the street, time was still a concern, but then decided to go in. There was still a line. Finally once I was able to order my regular tomato mozzarella panini, I was told by the attendant, " they should be in the case in front of you" There were none. she replied , "then there are no more". Really at that time of the morning?!!!!! and she did not apologize, check with anyone ……….. The worst service I have ever had at Starbucks.

I

I went to a Starbucks inside of the target in Windsor CT. I got there at about 8:35pm and there was nobody in the Starbucks kiosk. I asked a target employee if Starbucks was still open and she said they are open until 9.

She told me she thinks he went out to take the trash out and should be back in just a few minutes. I waited 10 minutes and the employee came back at 8:45 and said he was closed for the night.

I let him know that I was told Starbucks was open until 9 and the Starbucks employee said he “had to close up early because he had too much to do”. I was very frustrated with the situation because not only did I waste 20 minutes driving to this location and waiting but any other Starbucks nearby would be closed by 9 (there scheduled time to close).