Starbucks

I’ve been a Starbucks loyal customer for years. Yesterday morning my coffee was not even warm and it had lots of coffee grinds inside my cup? I mentioned it to my barista this morning. She simply said o well! I ask if I was not satisfied with yesterday coffee it should be on the house , she says I should of reported it that day?

I have a work schedule can’t be late. She charge me my coffee! It’s been a few unpleasant service here jamacha in spring valley. My history shows which Starbucks am texting about. For now on I will be going to a different location spend more of my morning traveling further to another Starbucks and spend more gas.

In order to not encounter bad service. Hopefully this takes care of my problems! Luis E.

I ordered a caffe almond milk latte after a hard days work and just wanted to have my cup of latte . ” And what I got was half cup of latte with foam and same temp that is made normally .

When I reached home I talked with Josh and he said I can get another one if I come back . So today I went to get my coffee and guess what I get ,again the same damn thing and this time it was literally less than half cup .

Please hire people who are smart and pay attention to the customers and deliver what is asked !! I am not paying for half or 3/4 cup of latte . And you are not doing me a favor by replacing the previous cup and saying we are giving you free this time .

DON NOT FORGET YOU ALREADY CHARGED ME FOR THE ONE I HAD ORDERED FOR FULL CUP !!

Ordered a fruit and cheese box this am. The fruit is completely rotten. This is not typical, but I wanted to make you aware. I was extremely disappointed, especially with as expensive as it was, and not in a position to return.

They were out of a lot of stuff

Waited 25 minutes for a lemonade at Winchester and Magliocco in San Jose. I think the two young guys are smoking too much week and enjoying messing around with customers.

Likely the poorest back office (customer service) system I've ever dealt with. Can't log on to my account. Tried everything. Changed password, get a "successful password change", but still doesn't allow me in. Unbelievably poor system.

Wrong order, when I told the clerk it’s not my order she ignored me, I wait about 7 minutes waiting and about 5 customers after me got their orders, tried to ask her about my order she ignored again, another clerk came an fix my order, then I asked her about her name she also ignored me with a very rude way.

This is location is at west Belfort and grand parkway. Richmond tx

I got off I-80 in York,NE 2 days ago to grab an iced coffee at the Starbuck’s right off the interstate. I purchased the most unenjoyable stale chocolate chip cookie I’ve ever had. Didn’t even eat it. Found that out about 20 miles down the road.

I’d appreciate my money back! 50 or so (wasn’t provided with a receipt, so I don’t know), but I know it’s headed for the trash. Disappointing.

hwy, the girl was new! Not even trained, I ordered a venti starbucks double shot on ice, she handed me a venti cup with a shot of espresso and a scoop of ice!! When telling her this is not what I ordered she raged that she was new and it wasn't her fault she was alone!!

She went to "call" someone on how to make my drink, I told her never mind I could tell her how, she continued with am attitude!! I then asked for my $$ back, she then kept mumbling unfer her breath , asked me how much it was and then proceeded to throw my money @ me, having to pick the change up off the floor!!

I then asked for a manager, " she said, sorry she's gone" I said that was ok I would ask to speak to the Safeway manager, she then leaned over in my face and said, "remember my beautiful face" !! Who say's that!!…

This past week on 4/24 at the Dallas Airport I purchased a grande frappe. I ordered a mocha but realized after I had left that they gave me a caramel. I was hurrying to my plane so I didn’t have time to take it back.

I don’t like caramel and threw it away. I would ask to please reimburse me 150 stars to make up for my lost purchase. Thank you. Pat

I will start off by saying I'm not complaining about customer service. What I am complaining about is the quality of the drinks that I get there. I go to Starbucks almost everyday and have had to start actually parking and walking into the mall (Charleston Town Center or driving 5 miles out of my way to get a good tasting coffee.

The one on the Kanawha Blvd in Charleston WV is just not good most days. I will go there every now and then when I'm in a bind and it's the only one around with a drive thru (very convenient) thinking well today will be the day that my drink is going to be good, but

always seem to be very disappointed, spending over $5 for a coffee that you just can't drink is not good. I know that I should take it back in but I don't have the time and I'm just not that type of…

I tried to walk into the above location and while I was in the doorway a young woman stated that they were closed. I asked what time do they close and she responded 11pm. I looked at my phone and it was 10:58pm. I told her that it was not yet 11pm. I said don't worry, I will go to another location. She responded by asking me " are you sure"? I said why even ask me that? You didn't even give me a chance to enter the store before you stated that you were closed. There was another gentleman there who heard everything but didn't respond at all.

All I needed was a $50.00 gift card to give my employee tomorrow morning. I was so upset that I didn't explain that all I wanted was the gift card. The lack of hospitality by your employee was astounding. Thank god there is a Walgreens nearby where I…

I was at the Orlando airport for an early flight and the barista made my drink wrong I went up to the counter and told her this isn’t what I ordered she argued with me that it was I spoke to someone else and they also stated that was what she made you.

i three the drink away and have called the phone on the receipt to file a complaint each time they tell me someone will contact me with in 48 hours I never hear a thing so I’m filing another complaint in hopes of getting some resolution for this horrible experience!

Every time I decide to try Starbucks again. I get more disappointed! As I see it your only job is provide a cup of coffee with a good experience!? None of which I get ever. Visiting the Kirkland store today.

10 people behind the counter and at time no one was working the register. 3 people looked at me like we will get to you when it good for us. No acknowledgement what so ever. How long you you believe it should take to get a shirt double cap?

I would say 20 minutes is too long.

On 4/13/2019 I was loaded $100 on my Starbucks Card but it never go to my card until today I check with the girl but they said I have no receipt it nothing they can do . I hop next time there should do a better job so I don’t have to lose my money.

Fort Knox Starbucks customer service has went down .. The employees the management are very rude. The store cleanliness has went down food looks old like been sitting for days . Heather is the worst never smiles. I love Starbucks but I will drive 20 mins to go to Etown just for better service .

On 4/13/2019 I was loaded $100 on my Starbucks Card but it never go to my card until today I check with the girl but they said I have no receipt it nothing they can do . I hop next time there should do a better job so I don’t have to lose my money.

I completed a a star dash on Monday and was supposed to get 150 stars. I do not see that I received them.

On Sunday, April 07, 2019 at the store located at 743 N. Lake Ave., me and my grandson went to get a birthday cake pop (one year old) I notice when he was eaten it the color was wrong. I took it from him and the inside of the cake pop was raw. Please help me understand how that could of happen?

Angela Myles, Consumer amyles@dveal.com 626-318-5716

On 2/14/19 I went into the local Starbucks located on Williamson Road/Orange Avenue, in Roanoke, VA 24012. I was the only customer in line with (4) clerks behind the counter. I stood and stood at least (5) minutes making eye contact with several clerks as they fixed drinks for others?

One customer at the window and no one in the line but me. I turned and left the store, no one spoke to me nor addressed me the entire time I was in the store. When I got to my car, I decided to return and ask for the manager, Robert Mullins I informed him as to "Why he would allow any customer to walk out of the store without being addressed by staff".

He offered a lame excuse, I left and then called customer service to report my experience to this date no response. On 3/15/19, went to the other Starbucks…

My birthday was in March and I never received my birthday reward.

Hello , April 3rd I was in Vegas airport .. Being a regular customer in my home state of indiana. I stopped In the terminal for a coffee . had to throw it away. but it didn't taste like your normal brand of coffee ,I had to throw it out. I ?

If they are using your products or sliding in something else. Note It was bad . I am a share holder

I went to a Starbucks today, ordered the same drink that I’ve had for months. The girl said it would take a few minutes because there was no iced coffee so she would need to make it. Got my drink. It was horrible.

I told her it didn’t taste right and it was lukewarm. There was no sticker on the cup so i wasn’t sure what it was that was made. I told her the order again. I was the only customer ordering and the only one waiting.

There was no drive thru. She remade the drink. This time it was at least cold and i saw her choose the right milk but i order sugar free and it was so sweet that i could t drink it.

So i took it as i walked out and didn’t try again. I hadn’t ever had this problem with baristas before. But the before and after cups were both horrible. There was not a sticker on…

Bought a hot green tea this morning, it had zero flavor, just tasted like hot water. I waited 20 minutes for this mobile order. Because it was busy I waited to come back to ask for a different tea. I was told that was how that one tasted.

So I said then I would rather have a tea with taste. I was told again, that’s how it tasted, it’s very light. They just stood there a stared at me. I got angry and left, they offered nothing to replace.

As you can see we have been a Gold customer since 2006, this was not service as you advertise or that I have experienced in the past.

, they told me I was only able to order one birthday cake pop. Although, when I went back 30 minutes later, they gave me another; therefore they were not out of birthday cake pops. This doesn’t include the many times I’ve been that they haven’t had ANY birthday cake pops whatsoever.

They have also gotten my order wrong multiple times. I’m am very disappointed in their work ethic.

I was on vacation and forgot to purchase a gift so I stopped at the Starbucks in the Nashville TN airport and bought a coffee mug. When I got home I noticed that the handle had a crack and it appeared to be glued back on and there were coffee spots on it.

I thought this was rather odd. I know this may seem odd but the photos are taken as soon as I got home. I am not asking for a hand out just a exchange on my mug and I can send the old one back.

My service was great I was just dissappointed that I couldn’t give this as a gift. Thank you for your time and awesome service.

I purchase a cup from Starbucks and asked them to put my drink in it. They paced the order sticker on my cup and when I tried to remove it later, it was impossible. It wound up destroying the surface of the cup.

I paid over $12 for this. I can’t return it because I purchased it at Dallas airport during my business trip.

I go to the same Starbucks at least 3 x a week. I order the same drink every time. I went Saturday March 16th ordered a grande triple mocha frap. Got a triple mocha frap in a grande cup but it was filled like a tall.

The whip cream didn’t even go into the dome. It was below the dome. So I paid for a grande but got a tall. I went again on Monday March 18th ordered a tall triple mocha frap. Got a tall mocha frap. I ordered triple!

I won’t be going back to that Starbucks. Hall rd and Hayes Clinton Twp mi. Or maybe that’s Sterling Heights mi. I will be inconvienced and go to a different one. It’s not the only 2 mess ups. It has happened in the past but two days in a row is too often for the price I pay.

I do have a photo but it won’t download. Thank you, Christina Chester.

Went to your Taunton location to try your new Green tea Matcha! My husband got the venti iced with 2 shots of expresso and it tastes like water . He received his after waiting about 15 min . I then continued to wait for mine, after about another 5 min the server said it will be awhile longer be Ouse it was hot not iced as she continued talking to her friends!

When I did get mine , I left and the first sip was a lump of green tea! It was so strong I could not drink it. When I did dump it out , it was nothing but clumps of green tea! Customer service 0.. Quality of drinks 0.

15 dollars down the drain

almost everytime i go they mess up my order. like today i got a white chocolate mocha frappe chino and it’s hot. not iced and blended like it should be. another time i got a pink drink and they gave me some refresher that was disgusting.

then a different time i got the pink drink again and they gave me someone else’s order!! i’m tired of it. i’m done going there, i never get what I want.

I visit my Starbuck’s every single day I’m at work. 92 each day. I order my coffee with LIGHT foam because it’s so expensive I want to get as much coffee as possible. Two weeks ago on two separate occasions I picked up my coffee and I could tell by the weight that it wasn’t full.

When I opened the lid, I could see that it had inches of foam. I didn’t want to complain, but I wasn’t happy. Last week when it happened again, I decided to say something. I stuck my finger in the cup to show them how much foam and how little coffee I was receiving.

They offered to remake it and I said no, that was okay, but I wanted them to know so when they see my name to please make sure my coffee is full with light foam. I order every day. They know me. it happened yet again!

This time I told the manager…

I order a 7 pump chi tea nonfat no water no foam xtra hot and it was not made right. It tasted like hot milk. When I asked them to remake it the reply was we are really busy right now if I wanted to park and come inside and wait they would remake it. This was not okay.

02 for a drink that was not drinkable.

February 13, 2019, between 3 and 4pm we were at Sea-Tac International Airport Main Terminal waiting for our departure on Alaska Air for 10 days in Kona/Hilo, Hawaii. We stopped by the Bistro in the main terminal. It was very busy due to all the weather delays but your staff were organized though swamped. Very pleasant.

We received our drinks and I sipped my latte, it was super hot. I let it cool down before drinking more. By the time we boarded our plane I felt a blister forming. I got a glass of cold water to relieve the discomfort.

The blister the size of a marble formed on the roof of my mouth. When it broke a couple days later leaving a painful open wound. This experience certainly put a damper on a long awaited vacation but the only positive thing was the 10 lbs.

I lost instead of…

The worst drink I have ever had. When asked for your barista to correct it they argued. I have gold status w/ Starbucks because I’m there so I often. Copper Mtn location sucks.

There should be a different approach to your mobile orders. I stood inside Starbucks for 20 minutes before they even made my drink. The only reason we went inside was because NO ONE was there. This is completely ridiculous. Staff was rude after I asked if my order was being made.

this week I went through the drive through and bought a hot chocolate, it was half full and half hot. It cost nearly $4.makes no sense why anyone would pay $4 for a drink like that??

Three times recently my drink has taken so long my friend has been ready to leave by the time I get mine, and she even ordered after me, First time it happened they did not even have my order, When I ask about it, which I have had to do all three times they say they are really busy. I see that, but people who ordered after me have already got their drinks and left already. I frequent this location quite regularly and by the third time this happened I am not happy about the service, and not happy about the response when asked why it was taking so long, Your attention in this matter will be greatly appreciated

thank you Nancy Moore

orderedCecafe coffee k cups received Cafeescapres chai latte

ordered Dunkin Donuts original DECAF coffee k cups received instead Cafe escapes chai latte keurig.

I have been to this target Starbucks and there is only one person to take orders & make coffee. It always pretty awful.

I’m a Starbucks loyalist usually visiting a drive thru 5-6 days a week. The Starbucks in Muskego WI needs help. Drive thru times consistently range from 15-20 min sitting in line during weekends. They are under staffed and not efficient at all and it continues to be very frustrating for the regulars.

I go to several others throughout the week and never experience this type of slow service. Please talk to manager get them son training, help and more staff to handle the large volumes of customers.

Unable to use happy hour discount. Doesn’t matter if I have the valid code the system won’t take it even if the instructions says just scan it. Attached the screenshot of it. I wish I could give zero star.

Went to Starbucks in West Sac. CA. It was cold and I wanted a hot drink. The machine to make hot drinks was broken. I had to get cold drink! So dissappointed. As I needed to have a caffeinated drink at they time to finish my work day.

Why is Starbucks only located in Kroger supermarket in Smithfield VA. This store is not a real Starbucks. You can’t get specialty coffees. It really be great to have a Starbucks store — drive thru or standalone either in my area!!! Will that be possible???

On Feb.4th I tried to use the rest room at the 770 8th ave ,NYC 10036, location. The restroom indicator showed Vacant, when I asked the Barista for the code she told me that there was no bathroom in the store. Suggest that a sign be placed on the door that is apparently is the bathroom for customers to indicate that this is not a bathroom.

There’s a new Starbucks in Malden South Carolina there are coffee cold or hot doesn’t taste the same or as strong as the new one up on Lawrens road South Carolina so we drive a little further to get a better coffee

I often stop at the Belle Meade Shopping Center Starbucks, Harding Road in Zip Code 37205, on Sunday mornings. It’s always painfully slow, so reliably slow that the slowness is the usual topic of conversation of those in line.

This morning was particularly maddening. When I walked in 4 employees working. One person ordering, one in line, so I became the second in line. 12 people by actual head count seated and reading or talking. From speaking first word of my order, with no hemming & hawing, 12 minutes to receiving my Chirizo & Cheese toasted sandwich. I asked why so slow and the counter person, with no irony, said, “Oh, we have a big back log of orders”. Total bullshit !

Then one of 3 of us waiting for our orders said, “Oh, the slowness of this Starbucks is believed by it workers to be…

I was sitting at an 8-person table in the back of the Santa Ana (17th & grand) location @ around noon on 2/2/19 which was incidentally the first rainy day of a 4-day storm. ’ Promptly, I got my duffel & took it outside to sit in the rain & then returned inside to my seat.

’ EVERYONE but me got their things & exited out into the pouring rain. Now, I had decided earlier that I would get a cup of regular cuz I’m a ‘gold rewards member’ & gold members get free refills of regular coffee.

However, her actions & ultimatums APPALED me!! I googled starbucks’ policy’s & quickly found that NOBODY is forced to buy anything to enjoy the cafe OR the restroom(s) & this ‘open-door’ policy statement is found in different words in countless articles.

SOO here I am, voicing my EXTREME disappointment in…

Have not received a replay from your concerning replacement of my Gold Starbucks Card. You issued me a #190115-008731 . My old card is almost ten years old and information on front is gone. The charge slip is still good.

I can barely see the information on the front of the card. I would appreciate an issue of new Gold Card. Do you still issue them? Thank You . Mr. Randolph

I went through the drive thru this morning and ordered Venti black ice tea sweet and double smoked bacon sandwich. The order was repeated back to me. I received and drove off. The tea was unsweetened and I was not able to turn around and go back.

I had no sweetener and had to throw out. Th sandwich was also different than the usual. Seemed old and not really hot as usual. I very seldom ever have a complaint but this really frustrated me. Thanks for listening. Nancy Foster