State Farm

My parents bought a house in Lincoln, Ne. The roof needs to be replaced. The previous owner made a claim, and it's been over a week, and nothing. The adjuster can't be reached. My parents can't close on the house, because he has not submitted anything.

Your company in Nebraska sucks. Called the office no one has responded. I will not recommend your company to anyone.

I am a state farm customer! On June 5th I was rear ended by another state farm customer. The assessment of my brand new truck was a structural total loss- the adjuster decided to replace the frame. It's been over three months since my accident and I still do not have to truck due to three toyota dealerships refusing to do the work.

My own insurance company made me turn in my rental once I reached the 600$ on the rental. I've had to put certain parts of my life on hold due to state farms POOR customer service! I have been a customer for roughly 10 years I believe and I have never been treated so poorly in my life.

It is sad that I had to get an attorney to represent me over my own insurance. Wich never would have happened but within days of my accident the adjuster sending me an offer to…

To all this concerns,

My name is Eric J Brunner, and I am the Owner of EJB Roofing. I am writing this on behalf of Mr. and Mrs. Kahl. They contacted me after filing a claim because a tree had fallen on their home. I showed up and tarped the best I could with the supplies I had available. By the time I had gotten to the house, the tree and limbs had been removed. From what I understand, State farm paid to have that down. I noticed enough damage from the tree that a full roof replacement is necessary. The adjuster/inspector came out and informed me that though there is damage on the main roof, I would have to make a video to prove the lack of repairability. I made the video and sent it in with pictures. The next week went by and I got a phone call from a Yesenya, a State farm Representative…

Renter insurance policy clearly states loss of use in renters policy will pay for temporary housing up to 24 months or limit of policy while trying to find housing of equal value. Had a fire and lost everything. Told I could stay in a motel room at $120/day and they would pay the difference of what I was paying in rent ($400/month) till I run out of money or they find me a new place.

I asked if I could stay in a 3-month lease apartment instead at $1600/month and keep renewing so I could have a longer time to live somewhere while trying to either find an apartment between $400-$600/month or get housing assistance (on a waiting list) because in the present housing crisis I know its going to take at least 9 months to a year. I got an approval email about 2 months after the fire that I could…

Agent: Carolyn Wright Location: Charles Street Rushville Illinois 62681

Very unprofessional, and way too scatter Brained! I have been going through her since July 10th 2023, and today August 18th 2023, I received a text message from an employee from her office stating that they need a copy of my license due to them not having it on file! Which they did receive in office on July 10th, others how in the world did I become insured? And why did it take over 5 week's for this to be caught ( obvious unprofessionalism). At 10:08 PM August 18th I have resent a copy of my license to Carolyn Wright email (carolyn.wright.g3ko@statefarm.com) so this issue best not happen again! It should not have have happened in the first place!

Agent: Carolyn Wright Location: Charles Street Rushville Illinois…

I have been rear ended by one of their policy holders and its been well over 2 months and my car is still down, i just now received a rental car couple days ago, keep in mind i have been requesting a rental for the past month and a half.

Lindsay Hamilton is my claim handler but she does not handle anything. She is now telling me that I have to wait another 2 weeks so she can send someone out here to look at my car. this is unacceptable when i ask to speak to her manager she says no and when i ask why she says this call is not productive anymore and hangs up on me.

Statefarm is the worst, and Lindsey or Lindsay if you are ready this, you are a real piece of sh*t, i hope everything bad happens to you.

I was hit by one of State Farm Insurance drivers Mr. Dylan Phelps policy number 476-6310-A05-43A-001 on the 1st of April. A claim was submitted by myself on the State Farm web site on the 2nd April. After two months I made a long distance international call to Matt in California who was dealing with the claim. He was very helpful and sympathetic. He requested that I send documentation to him which I did after the phone call (please see attached). Since that date I have sent additional e-mails to State Farm claim e-mail address but my contact is being ignored. In addition I am also being ignored by the rental car company that I used in April.

I am currently compling a case for legal action as noboby is prepared to communicate with me or refund my losses as the VICTIM DRIVER.

I await…

Demetra Dobbins is by far the worst person I have had to deal with regarding my home owners insurance claim. I had major- thousands of dollars worth of damage to my home, which is paid for on time EVERY TIME.

Yet Demetra avoided my calls, avoided my emails, avoided my contractors emails, and ultimately sent me a piece of mail that stated everything we discussed over the phone. Demetra was extremely unprofessional and treated the situation as if the money was either coming out of her own pocket or as if it was her home that was damaged.

Neither being in favor of my home or family. Thankfully we were given a different handler, but I’ve been unable to find a place to make a formal complaint of this person, so I’m giving it here. If you have the unfortunate circumstance of having to deal…

I was in an accident and contacted roadside service where I was directed to use the tow service provided by the police and have towed to their establishment to await inspection. My claim was denied but that is not what this complaint is about.

I waited 13 days and heard nothing from State Farm. I had to to reach out to them to discover my claim was denied and that my tow was covered but the 13 days of storage at $67 a day would not be covered despite what the lady at roadside assistance conveyed to me.

So not only am I out my vehicle, I have an additional $700 bill to cover. I spoke with several people in the claims department and all either refused or could not help.

The adjusters and the customer service is extremely horrible. I receive no support, no calls in reference to my insurance claim. They were 11 days late getting to my car for an estimate and I end up paying out my pocket for rental.

I did all the leg work and I get no support from the State Farm claims. I’m not happy and won’t be staying as a customer.

State Farm has the worst complaint office 1st thing Payton Davies bother my father in a nursing home while he was suffering from injuries in the car accident they. Didn't want to pay out the money. They owed me for the car and I'm looking for new insurance.

Is so sad that State Farm? Claims. Department? Is. So awful? Several several clave agents have made mistakes. I just need a new insurance.

Something is going on with this car insurance company!!! Every few months they changed my monthly by 10-15% and can't give me a reason why they changing my rate every few months!!! No accidents, same car, always pay my monthly a week before due date.

If this isn't scamming I don't know what is.

Absolute worst experience ever. I was involved in a collision with a State Farm driver and it has been hell ever since. They will not return calls, emails, or respond to complaints. they don't have access to the information I need.

I want to report their abusive insurance practice and deceitful business tactics. My claim has been going on for 6 months now with no rental car, no compensation for lost business revenue, and a truck that is inoperable. All I want is my life back and get back to normal.

I can't even get the proper information to file suit against the driver because they are withholding that information from me as well. I've filed a complaint with the state insurance commissioner, that's hasn't seem to get me much anywhere either, even tho my life is in shambles, my bills are…

State Farm is not taking care of the accident my son was in. Their client is at fault and they have refused to take care of the damages. Laura the one handling the case is rude and hung up on me.

Signed up for Drive Safe and Save and was told it was a 6 month program. At 6 months I was told I had to have it for a year. After a year. I was told to remove the device from my car.

After that, I received a new bill with my discount removed. I called in to Beth Holland's agency to be told because I removed the devices I lost the discount. The agent explained that, during the time I had the device, State Farm in Virginia changed the policy from only needing to have it for 6 months to it needing to stay in the vehicle to keep the discount.

I agreed to put the device back on my account. I was told that I still had to pay the higher amount for the time that the device was bit on my account. When I pointed out that they told me to remove the device and never told me it w pi uld affect my…

Horrible office in Hickory NC I have been a State Farm customer for 13 years, I have finally changed insurance companies as of today due to the lack of knowledge, and issues I have had over the past year and a half. I have had multiple issues with this office in particular but but overall the service has been less than adequate considering the cost etc etc.

If you have any changes you better be ready to have a multitude of issues as I did. Office staff are inadequate with state to state knowledge and then you have to do the all of the work to get things straightened out.

I mean really, I was continually given wrong rates and issue after issue with this particular office. I got a nasty email from the main agent today, Lance Cook stating he backs his office up 100% and that any issues…

If you have or are buying Auto Insurance in Michigan or if you are Disabled – READ THIS. Michigan used to have the HIGHEST insurance premiums in the country, by far. No, not b/c of car theft, it was b/c we were all required to pay for UNLIMITED PIP, no choice.

As of July 1, 2020, b/c of Senate Bill 1, Unlimited PIP was no longer mandated. This is a LAW in the state of MI. But I can tell you, every single auto insurance co. I’ve dealt with has STILL tried to charge the FULL premium for PIP, even if you have your own medical insurance, they do not allow you to opt-out, or they try to hide this fee in their billing.

YOU MUST LOOK AT & KNOW YOUR PIP LEVELS OR THEY WILL BY DEFAULT LEAVE YOU AT UNLIMITED.

I attempted to obtain new Auto Insurance quotes on the providers’ websites. Under what…

Worst insurance to have, want to take your money but when it’s time to pay they want to act like they Sherlock Holmes and they need to investigate stuff to the point it’s ridiculous. A person who had State Farm car insurance lent their car to someone and then they passed away, a week after they passed away, the person they lent the car to drove it inside my backyard destroying my fence and property.

Policy was active and paid for when this happened but they want to bring back the dead policy holder to ask him if he really lent the car to the person driving it, they need to know this before they pay me, of course the dead person will not be able to verify this so I will have to fix my property and my fence myself and spend thousands of dollars out of my pocket for something that it was not…

I was at a Costco in Woodinville, WA on January 10th about 2:30 in the afternoon. The way this parking lot is set up sometimes the line to get out of the parking lot backs up perpendicular to parked vehicles.

As I was waiting to leave the parking lot I was stopped in a long line of other cars perpendicular to parked cars on my right. A guy named Brian Pinney, who was driving a 2001 F150 truck backed into me from his parking spot.

From his bumper to the side of my car was approximately 5 feet. We both have State Farm Insurance, he called his agent, Cheryl Granger, and told them a bogus story about being 80% backed out of the parking spot and, from what I have been told by the claims adjusters (I've talked to many of them) he says that I hit him.

If you saw this parking lot and the way it…

Almost 50 years old never filed a complaint filed my 1st accident denied it Said the dealership never contacted them to change my insurance to new car did not have any records spoke to agent told him I had a different car didn't listen to me therefore I have to pay $3000

My wife fran pitts was in a car wreck and other driver failing to yield caused by another vehicle t-boning her on feb24th. Both drivers had state farm insurance. other driver is from state of Illinois and we live in Texas.

State farm recommended to let them handle all of this thru there company in Illinois. We agreed. on 03/03 we were notified all would be done. On 03/15 i called only for them to say all was set up wrong.

Given a new claim number. On 03/24 car was moved to body shop to be evaluated. On 03/28 was called by an adjuster was called by someone of foreign descent car was totaled. I told him not until they decide what…

Every time I email the representative about my accident, I have to file a complaint that I have not heard back from her. When the complaint is submitted, I then hear back from them that day. There is an obvious delay tactic since they are the ones responsible for paying.

It's been over a year and I have yet to be compensated.

Please accept this letter as an appeal to the above claim’s denial. The claim was in regards to the damage caused by a pipe burst in my kitchen.

Contrary to Mrs. Kosiba’s very poor inspection, without any proper physical examination, the first denial was initially and incorrectly determined to be a mold-based damage. After I contacted Mr. Yancy from your company, he informed me that my claim was in the process of being denied due to mold. As a matter of fact, this decision was based on a very poor virtual inspection. Mrs. Kosiba had difficulty viewing the site on the camera because of lighting. Mr. Yancy then suggested that he would terminate this incorrect denial and to send her for a physical inspection instead. The burst pipe connected to the refrigerator was due to an abrupt rupture,…

Wel;l i called the office in kingwood , Ashley Beighly State Farm , the receptionist was rude and made up some comp story and when I called CHAS DMV i have clean record . So I would advise no one to goto that office . Very poor service .

I have severe squirrel damage to my under hood engine compartment wiring. 2019 Toyota Senna Van AWD. occurred in less than 1 week of sitting. Squirrel built nest on battery and behind overhang cowling on trans. 1/2x 18 inch sticks, leaves,garbage.

(all new cars since 2015). Electrically the wipers are out, awd out, abs out, collision avoidance out, cruise out, warning galore, etc. I file a claim, 02/21/2023 and the State Farm team does not take this seriously. They wanted me to use there1 of 4 shops ( all body shops) which do not want or handle this big wiring job.

I then decide to take it to a Toyota Dealer. I felt unsafe driving the Van with all the safety systems out. On 02/27/2023 they want me to use there tow service. I waited 7 hrs and they never showed up, after calling SF 2 times…

Absolutely no customer service, I own a business and pay high insurance but when there is an accident it take for ever to get help. We were not at fault but the other party insurance has a 25/50/20 policy and my car it valued more than $20,000 and so have to use My insurance State Farm.

The other insurance Geico said that my car was totaled but state farm doesn't care and supposedly need to confirm. called the agent on Wednesday and today it's Sunday and never received a call back!! Has a business owner, this is not acceptable.

Dear Hissing Kitty Staff. Please refer to the following emailed letter I sent to the CEO of State Farm on February 15, 2023. Prior to that, I had stayed in touch with the local manager and State Farm's customer care department. I finally received my refund February 18, 2023 however, there are additionalreasons for my disatisfaction with their operations. Thank you in advance for your time.

Dear Mr. Michael Tipsord, CEO.

I wish you and your company a healthy 2023. My name is Geral Lee. I reside at 34 Christian Avenue, Setauket. My policy number was 32-C3-Z230-5.

This letter is in regards to an indirect letter I received from Mr. Bob Tomaski, Portfolio Manager; Mr. Billy Williams, Manager of East Setauket Branch Operation and a Refund.

The bold dates below detail my experience with…

I am very upset with the decisions being made regarding the deductibles on all of our auto policies.

About our account - I have been a policy holder for 15+ years and have 2 personal auto policies, a business auto policy, homeowner’s insurance policy, personal articles policy and a term life insurance policy.

We have had ZERO what I would call “at-fault” accidents. The only accidents we have been involved in were hitting 2 deer, accidents that other individuals were at-fault for and 3 glass-only claims. 2 of these glass only claims came over about a year and a half span of time.

Here is the thing… the 3 claims were all less than a thousand dollars each. Keep that in mind.

We received a letter in the mail stating that each of our auto deductibles would be increased to $1000 rather than…

00 submitted to Teresa Maynard. Teresa obviously entered the amount incorrect in the computer and informed my 81 year old uncle, Samuel C. 19 due to an error made on their end. The check was never received from State Farm.

On 2-22-2023, I received an email indicating that my uncle would need to cash the check or contact the office if the check had not been received. 19 needed to be made to reactivate the insurance policy. I realize this particular insurance company is independent sole proprietorship, but the mission of State Farm Insurance should reflect all.

If I had not received an email today, I would have never known there was no coverage on the vehicle. The office knows to email or contact me if there is a concern because the email was provided today. I must state that I am very…

Saturday, February 11th my brand new 2023 Nissan Rogue, 1 month old vehicle was hit by a driver reversing with a fast rate of speed. I have waited four days now and no callback. I called customer service several times only to be told , 1- I can't handle this I have to transfer the call as this is out of my jurisdiction as the accident happened in New York.

2 Hold on - have to get you to someone who can help then transferred 3 times and have to explain all over again and identify who I am . I can't believe that these employees get paid to take clients money as salaries and treat customers and clients like garbage while the CEO /CFO / Manager sits in his office totally oblivious to this nonsense.

No wonder why such companies crumble an no one takes responsibility for their actions.…

I moved to a new state and called State Farm customer care (after hours) and cancelled my policy as the car was now registered and insured in a new state. I also emailed my local agent, but that email was ignored. Accordingly, the next day, I called my agent’s office and spoke to a lovely woman, Megan, who told me she saw my cancellation request as “pending” and State Farm and I had to process. After two days, I called the office back and told Megan that State Farm still hadn’t sent a cancellation confirmation.

After 3 business days, I called customer care back and I was told that they couldn’t help me because it was in “underwriting,” their hands are tied just like Megan’s.

In the years I purchased two policies with State Farm and this agency. I never met the agent, she was never in the…

I called for a wrecker on Feb. 2nd at 10:00am. They just called February 6 at 11:56 AM saying they were on their way. I’m sorry, but this is not acceptable. Could you please tell me what happened to Thursday Friday Saturday Sunday and now today’s Monday?

On the rate thing can y'all please take the one star away it doesn't deserve that much. I'm so sick and tired of being treated like a fuckin idiot by state farm who the hell do you really think you are?

After almost 20 years or better I am done with state farm and all their lying manipulative business tactics to fail to cover on their behalf til we get to the end of the month then back date the insurance as if I had insurance the whole time knowing damn well they wouldn't have covered my accident if I would have had one In the time mentioned.

Then when I want a refund for my weeks insurance they back date it actin like they had me covered to keep all my money

My car was hit by a state farm client. We were both merging left, I was on the inside lane,, when my car was knocked into concrete barrier.. other drivers car had my car pinned against barrier.. I had to crawl out passenger window.

A witness came forward and gave statement at police department, saying he saw my car getting rammed. Car diagram shows other driver at fault. I was merging left on inside lane. Its not humanely possible for me to have collided into his car..

my car sustained thousands of dollars worth of damage. Same driver that hit my car hit another car in front of him because he was speeding The adjustor, garrett owens, denied my claim. Stated his client was 100% NOT at fault.

One week ago I spoke with Jerry at State Farm agent Rhonda McMahon's office regarding a loan on my whole life insurance so that I could purchase new hearing aids. Jerry told me he would need to call me back.

He did not call me back. The following day I called again. Jerry told me that there was a check being mailed to me that day. After five days of mail delivery, I still had not received the check. I called and spoke again with Jerry and was informed that the check was in the mail.

Yesterday I called and Jerry once again told me the check was in the mail. When I asked to speak with someone else he told me that the other person in the office was at lunch. It was 3:15 in the afternoon and the office closes at 5.

I find it difficult to believe that someone would work from 9am until 3pm…

It has been 14 days now since my auto claim. No updated status--"estimate pending". No movement and no definite update. The people are polite in customer service on the phone but they are only as good as the information provided to them by the appraiser office.

Very disappointed with the urgency and lack of clear updates on my claim

00 deductable that i have to pay i am having my daughter take pictures to send to Trisha claim #3042H 156H Please Help US in some way //////////////// my agent is not that good either ////////////// Thank You Mr & MRS M SIANO

Accident happened 11/30/22. Repair complete 12/30/22. 01/03/23 my car is still at repair shop because insurance hasn't even looked at the estimate. And on top of that claims giving me the runaround claim it's because of this it's because of that....

I have full coverage, I have over $100,000 in homeowners, I have over $3000 in jewelry and I have never missed a payment or filed a claim in the 10 years I been with state farm and this is how I'm treated. I will be going with Farm Bureau from here on out.

As of October 28th 2022 I have been given the deed to 2221 N. Buchanan St. in Arlington, Va. This property is part of an estate settlement that my brother Dan Feriozi was handling. He has a insurance policy with State Farm that is handled by Ty Nguyen in the State Farm office in Alexandria, VA.

The address is 1705 Centre Plaza. The policy is bi-annual and according to another agent Ty referred me to it was paid on Nov. 50 and goes through May 9th 2023. I have been calling Mr. Nguyen for weeks about having my name put on the policy so I will have coverage.

He has on several occasions said he would call back but he did not.

Also, he claimed my brother paid in August 2022 and the policy was good from November 2022 to November 2023 which is not what the other agent said. I do not have her…

I hate constantly being tract by State Farm. Even when car is in garage that want location turned on. Too invasive of my privacy

Claim #24-41D4-16B Our complaint is three parts. 1, The cost estimate is based on unit costs for drywall installation which are far below those for our zip code (39571). This difference amounted to a reduction to our claim of thousands.

The cost estimate for insulation replacement is based on inferior R-26 blown-in instead R-38 batts an made no consideration to have another contractor to blow it in. 2. Your company failed the “good neighbor” slogan by not answering phone calls, no returning calls and zero explanations or question answers.

All our attempts to communicate have been ignored. 3. Delayed adjustment resulted in missing an opportunity to approve immediate roof repair. The delay cost $1000 for temporary tarp protection before final repair.

Claim #24-41D4-16B Our complaint is three parts. 1, The cost estimate is based on unit costs for drywall installation which are far below those for our zip code (39571). This difference amounted to a reduction to our claim of thousands.

The cost estimate for insulation replacement is based on inferior R-26 blown-in instead R-38 batts an made no consideration to have another contractor to blow it in. 2. Your company failed the “good neighbor” slogan by not answering phone calls, no returning calls and zero explanations or question answers.

All our attempts to communicate have been ignored. 3. Delayed adjustment resulted in missing an opportunity to approve immediate roof repair. The delay cost $1000 for temporary tarp protection before final repair.

Complaint is two parts

1st, The offer from state Farm was based unit costs very much under local rates.

2nd, State Farm failed to communicate with us to explain details of the estimate. There has been no phone answers from claim team and zero return calls. The terrible automated phone system has added to the frustration.

Eli On 09/08/2022have called a number of times for information of my refund. Last few times I called and left a a message they haven’t return my calls. It’s been over 3 months waiting on a refund. Robert Wagner 1554FM622 Victoria Tx

We have been with State Farm , house and car, the House policies stopped in 2005 , and our car which we only use In winter when we are in Florida is with State Farm , we had no idea that Charlie Polizzie had closed so we were left with having to take out a new policy with Bill Pancake, we were told we had to pay more , and then 3 months later told we had no policy , now we are told to ignore that notice ..

I think as 80 yr olds we have been treated quite badly , we need the car to be insured form 10 th Dec when we arrive in Florida , is the car insured or not. Crowe Policy number J30 5751 FO3- 59A 4

I am a severe abuse survivor my ex hf topk everything possible I have nothing left no money no furnace and she made her name on my hone insurance because she attempted to kill me. The law in edina is helping her!!!

My lawyer office was arson burned down by them. She left our sone with me and took everything we had that she could take furnace included. Chad Davis won't help he yelled at me because I became upset I have cptsd I spent 2 years recover from the face damages 20 surgery and she has had friends still attack us hers.

Chat issued a check 1609 for my roof my hone he knows it always been my hone he won't help and told me never call back. I am crying now to keep telling the facts he told me get a lawyer.

I CANT SHE TOOK EVERYTHING SHE BURNED DOWN MY LAWYER OFFICE BARRY CUNDIF ARSON…

I was in a wreck a year and four months ago! It was the other person's fault!!! I settled with the agreement state farm to pay my medical bills! I go to rent a home to find out NON OF MY MEDICAL BILLS WERE PAYED!

CAUSING my credit score to be lower! And collections on my credit Causing hardship on me as my family! Of not being able to get house because they check ur credit! I called to discuss this matter! They looked into it and found out the gentleman handed my case never payed them!

They immediately right then started paying some!! But that doesn't help me as this company hurt my family's situation to get a home!! For causing collections on my credit and dropping my score!! Now we are about to be homeless!!

a hardship on my family I think they should owe me the pain they have causey…

In a total loss claim (where I was not at fault at all) they want to offer me only 2/3 of what it will take to purchase the same car again. The comparables State Farm sent are not available, within a reasonable distance and some are not even the same body type (this is not in keeping with the law).

I have been a loyal customer for 34 years with both home and auto on our policy- I valued loyalty, State Farm does not. I have dis everything the claims department asked me to do- submit actual comps (that can be purchased in the area- $13K-$15K) with VIN numbers and was even told on the phone by the total loss department that yes- those are more in line with what we can purchase in our area- but received another lowball offer.

This company started out great, but ever since the daughter ran for and sat on City Council- and the Pandemic- you cannot get them to return calls, answer questions- NOTHING. Worst customer service of ANY insurance co- really any company- I have ever dealt with.

It is disappointing, frustrating and totally unacceptable. My daughter had an accident in MARCH, they are still making a mess of everything!!!!

On the phone for 1 hour, disconnected twice and had to call back again. Total incompetence by these so called representatives who could care less about assisting customers!