StubHub

I spent more than $1000 on a pair of Eagles ticket. I endured two reschedulings and in the end got screwed because i refused to participate in their vaccine scandal. This promoter practiced discrimination against those that do not need the fake vaccine, (covid cured by natural antibodies).

Stubhub created unconscionable clause to a contract. 5 years they held that payment. Stubhub lacked the good grace of even informing their paid customers that the rescheduled concert was upcoming. This I heard on the radio. I cant imagine how many people they screwed out of the ticket proceeds.

5 hours haggling with their "customer service", pretenders. right up till the call dropped in their transfer shuffle. they would at least have the decency to call you back. i have not heard from this company…

I purchased 3 Tickets in May for a concert scheduled for August 28, 2021 through PayPal on Ticketmaster. In August I listed them for resale on Stub Hub. I listed them for $300. They Sold on Aug. 19 and I got a Statement/email that they sold and that my payout was $255.

I have a picture of it on phone and it is still on my stub hub account. The site lists their policy that they pay out 5-8 days post event. My event was August 28th. I have not received the money in my PayPal account.

I contacted both Paypal and my bank which is linked to Paypal and both said they cannot help me since the transaction was with Ticketmaster. What are my options? The 800 number keeps you on hold for 3 hours only to disconnect you.

There is no email to reach out to the company. Utterly frustrating and horrible…

Only reason I put one star is because you did charge me. I bought tickets on stubhub.com on 10/14/21 and never received my tickets. Now I recieved plenty of other stubhub emails, but never got my tickets email...

This was for the MMRBQ in Camden, NJ on 9/25/21. I looked for my tickets on my email a few times since the 14th. On September 14th I called the number because emailing or on site messaging was never an option. I called and a pre recording statement stated that I call when it's was 24hrs to event, alright then. My event started at I believe 11am so I started calling at 8am figuring I be on phone for 15min then me and my son can get ready and then leave for show. First time I was on the phone it was for an hour so I hung up to check if there was another option I could choose, there…

I have spent over 20+ hours on hold with your customer service team that is nonexistent. I have NEVER done business with a company so SCAM oriented and difficult to get a hold of. I have reported your company to the BBB and will be reporting you to any channels necessary so nobody has to go through what I have experienced.

I have sold 2 tickets on September 4th to Chelsea Handler in San Diego, CA. I “transferred” the tickets and received an email with transfer. This is my first time selling on Stubhub and did not realize I HAD TO CONTACT BUYER DIRECTLY to coordinate transfer.

I have never had a company so un streamlined and disorganized. The buyer went to the show and the tickets did not work. He contacted stubhub and NOBODY called me to sort this issue out. I could have brought the…

I had ordered Eagles tix for a concert in Denver pre pandemic through a reseller. I got the tix emailed to me fine. Due to covid, the date of the concert was rescheduled to 9/18/21. I went back to the email prior to the concert and the tix wouldn't open.

I tried calling Stubhub customer service. The day before the concert, I was on hold for 1 hour before I was cut off. 5 hours with noone picking up... Just horrible customer service. Fortunately, I was able to reach the person who sold me the tix and they ended up scanning the original tix over to me and they were able to work through the gate.

But this was not the route that all the StubHub info online told you how to get the new tix with the right date. Super frustrating service. But, in the end, with thanks to a responsive reseller, I…

I, along with hundreds and possibly thousands of other people, have had issues receiving tickets that I paid hundreds of dollars for. My event is tomorrow, I’ve been on hold for a very long time, and there is no way to contact StubHub customer service outside of just a phone call.

This is a lousy business model and leaving many people angry. It’s unacceptable in my opinion and worth a class action lawsuit.

I've been trying to call them at customer service on stubhub many times but nobody picks up. I can be on hold for at least 3 hours and no one will ever pick up and try to get a representative for me.

The reason why I been trying to get a ahold of them is because I need a refund on some tickets that I bought recently on a pancho barraza concert and no one has been able to help me with this. I need a refund is because I didn't know we needed to have the vaccine in order to attend this concert and I had to work this day so that's why I wasn't able to go to the concert.

This is why I need a refund, I need my money back please. It's really important.

They are impossible to contact and have owed me money for weeks now. HORRIBLE service and not to be trusted!!!

I have been on hold for over an hour about a refund

Ok. So....you guys need to resolve this ASAP.....I bought a 3 day pass to go see ween in las vegas, october 1st, 2nd, and 3rd.

This company has the worst customer service ever. After spending hours on-hold and speaking to multiple customer service reps to fix payment mixup that Stubhub created, I got charged for tickets twice and now have to wait 2 weeks for almost $5k refund to my checking account! Are you kidding me???

This is after they charged almost $1k in fees for services they simply didn’t provide at all. I will never buy a ticket through them again. Awful experience!

Due to Covid an event has been rescheduled few times and I can't attend anymore (health reasons). I have been unable to get a refund or resell tickets due to a Stubhub website malfunction. Impossible to get hold of them by phone (nobody answering), contact form (link broken) or chat (robot).

I bought tickets to Rent Dallas for last year in April 2020- the show was canceled because of COVID at which point StubHub told me they were waiting on a decision from Dallas Summer Musicals on if they were going to cancel all together or reschedule. It was eventually decided that they would reschedule some, and cancel others (mine was canceled).

I called a few times, some times being hung up on, sometimes getting through to people that had no idea what I was talking about. Eventually I finally got through to someone that was really helpful and apologized and said that basically they could either refund the money to my card or give me credit on my stubhub account for 120% of the amount that I paid.

I took the credit and they said it would be posted to my account in May of 2021 (over a year…

I've been a total of 13 hours on hold waiting for someone to answer StubHub number since the day I was supposed to receive my concert tickets and did not. I didn't even order them during cold bed or the rescheduling of the concert I ordered them when they were supposed to play July 24th at the amphitheater I was supposed to receive the tickets July 23rd that never happened I was not able to accept anything I have a developmentally disabled son and

another handicapped person who I had to explain why we could not go to this concert and then for them not to answer anyone or have any way to contact that my mind is ridiculous I will never ever use them again ever and they owe me $324 which I paid over 400 for the tickets I'm sure it's the third party that never got ahold of me I'll also be…

ORDER NUMBER: 555254 purchased event tickets on March 1, 2020, event was re-scheduled 3 times in over a year, and when it did take place it was scheduled on a Wednesday and we could not attend because we're out of town and tickets did not sell because originally we purchased tickets for a Friday evening and rescheduled event happened a year and a half later on a wednesday?

If I had the option to give it a 0 out of 5, I would've clicked that. 0 would have been more appropriate because their customer service is LITERALLY nonexistent. Frankly, it makes me wonder if there is even actually any employees at Stubhub, and if so, what do they do with their time?

Before actually submitting my tickets on sale for Stubhub, I was under the impression that I was selling through something secure and easy to navigate. On Wednesday June 02. 2021, I submitted my music festival tickets for sale because I no longer was able to attend.

There is obviously a service fee included in your price, which is the portion that goes to stubhub.. I believed this was to "secure" or "insure" your selling experience if something were to go wrong, or if the buyer were to falsely accuse you of…

I provided that with three different team members and all they say my account is blocked I say why they provide me with no explanation. no call yet!! I have given prove of purchase and confirmation numbers all three times no call no action has not being taken at all today I told the team member I will like to wait TO MAKE SURE A SUPERVISOR CALLS ME AND

HE HUNG THE PHONE UP TO A COSTUMER THAT HAS BEING LIED TO AND CANT EVEN LOGGING TO HES ACCOUNT FOR ANY GIVING REASON!!!! GAVE ALL INFORMATION POSSIBLE. SOO NOW THIS IS A JOKE AND STUBHUB HAS NO COSTUMER SERVICE I WILL NEED A RESPONSE AS SOON AS YESTERDAY IS OVER 700 DOLLARS WITH TWO DIFFERENT PURCHASES WHICH I WILL PROVIDE AT THE BOTTOM.

THIS IS MY CONFIRMATION FOR ONE OF THE PURCHASE I PROVIDE AND IT WAS BEING RECORDED I WANT MU ACCOUNT…

WORST PLACE TO GET. Tickets they take your money and don’t even care! THEY TOOK MY MONEY WHEN I DID NOT AUTHORIZE IT!

Hello, I was just informed the Dodger tickets (order 557882842) I purchased last week are only valid if we have been vaccinated. I was not informed of this when I purchased the tickets. I would like to know if I will be getting a full refund or exchange for similar or better tickets. I believe this is a violation of HIPAA and there should be a disclaimer. Please resolve this issue.

Thank you, Ernest Lopez

In 2019 I purchased tickets for several concerts. Specific concerts on specific dates. The concerts were cancelled due to the pandemic. Stubhub will NOT refund my money. They issued coupons to me which I cannot use as these concerts are cancelled.

I believe the no refund/coupon policy was implemented AFTER I purchased those tickets for those events. I do NOT want the coupons, I want my money back. I have been ripped off. I had even sold some tickets before the event was cancelled.

I received my money for the sale, but when the event was cancelled the buyer got their money back and I sales was cancelled. They got their money back but I did not. I was ripped off.

I sold my tickets last year for an event that was supposed to take place in March 2020. I got an acknowledgement email date March 17, 2020 Thanking me for delivering the tickets and that I would be getting paid.

Due to COVID the event was rescheduled for April 21, 2021. When I called last year they told me about their policy and I'd have to wait 7 days after the event to be paid. I patiently waited till this year, but now the event has been rescheduled again to April 22, 2022. 2022!!!!!

I called today and they said I'd have to wait another year.

Meanwhile, Th person who purchased the tickets - HAS THE TICKETS!. StubHub has been PAID. Me, I've got NOTHING! the venue is offering refunds. I asked StubHub what happens if the buyer turns in the tickets and gets a refund and I've waited…

Purchase tickets pre covid - 19 and event has cancelled and will not issue a refund because of policy change even though the transaction was made before the policy change . This is against the law in Massachusetts and action will be taken.

I have opted out of receiving emails from Stubhub several times and the emails keep coming. You are stalking me. This is very unprofessional. If I get one more email I will plaster social media with how Stubhub relentlessly stalks anyone who has ever been on their website.

Get yourselves together and muster up some professionalism.

I sold tickets to Stubhub for a concert called Tropicalia, taking place on November 9-10th. 50. The buyer of the tickets submitted a dispute claiming the one of the tickets were invalid so a representative reached out to me about the dispute on November 21st.

She asked me to participate in the investigation. I participated in the investigation and contacted the venue for any information about the tickets and provided this information to Stubhub. 50. There was no investigation on thier part. I went back and forth with the one representative that was working on my claim.

I sent her 3 emails and left 2 voicemails and it took her several days to a week to respond. This whole process was stressful and disappointing. I believe the buyer submitted a dispute just to pocket the money. I had to…

In August, my husband and I planned a trip out of town to Knoxville to see Greg Gutfeld. We used your company, Stub Hub, to purchase our tickets. We have a confirmation code. We were told the tickets would be in my husband’s email by 10pm the night before the show.

No tickets came that night. At 10 am the day of the show, December 8th, we still had no tickets. I called customer service. We were told the seller of the tickets was having issues with their account and they were working on sending the tickets.

When we did not receive the tickets, we called again. There was an hour plus wait to speak with someone, so we opted for a phone call back. In the mean time, I sent a online chat to one of your representatives.

Again, I was told we would have the tickets within 2 hours. This was at…

Called to ask simple question of why it takes 5 days to get paid and of course the rep blames my financial institution. When I pressed “jayleen” hung up on me. This service charges extremely for their ticket scalping service.

Buyer/seller beware of the fine print and the surprise charges the access for doing nothing.

) So at the last minute the person who purchased the tickets cancelled the order, leaving no time for me to get the tickets back to resell or go to the concert; and I was not notified until the following morning in an email, saying I was being charged $128 for delivering the wrong tickets.

I called several times about this, talked to a supervisor, asking for the policy about returning tickets and why it's not made clear on their website. Ended up being hung up on, lol. Their customer service folks are actually pretty nice, until they refuse to help you anymore and refuse to connect you to a supervisor, and then hang up while you're still talking.

Basically StubHub screwed me over and owe me a lot of money. )

9 for the Rock in Rio festival. 9. 10, one day before the event and I havn't got the tickets yet. I have been contacting you for the whole week, have been spending a lot of time and energy. On the last thursday I was told that there was a problem with the tickets delivery so I'm going to get an express delivery until the day of the event and a confirmation email until friday.

Today is the day of the event and I havn't got anything!

Stubhub failed to deliver my tickets to the Ultra Club at the PGA Championship although they charged my credit card and confirmed the purchase by email. The problem was they were confirm by Stubhub until the 8:30 am the morning of the tournament and I had no time to find replacements.

They offered GA but at a cost above market. All I got was a poor excuse and an apology. There ticket guarantees are worthless. Never again will I use Stubhub and I am posting on all social media I can find. Steve Hicks, Chattanooga Tennessee

I ordered two tickets for Hamilton in San Francisco for Oct. In the process of finishing the order, and after I submitted my payment option (credit card) a window popped up indicating that these tickets (initially for Oct. 16) were no longer available...

I then chose the next date for Oct. 23, 2019. When I checked my email to find out about this transaction confirmation, I found that I had purchased two sets of tickets, one for Oct. 16 and the other for Oct. 23.

I called the 1-415-222-8400 number to try to resolve this problem. I was told by Christopher that the tickets would be resold at face value. I called back with the information required to resell, I was then told that I needed to submit price to sell the tickets, although I already been told that they would be resold at the face…

I have been a StubHub customer for many years. 50 each. As I am CHECKING OUT and PAYING, they raised the price to $200 per ticket. 50. I called StubHub and was unfortunate enough to receive an extremely rude male employee with a thick eastern European accent who put me on hold for nearly half an hour only to tell me that the ticket seller has the right to raise the ticket prices even if they are mid checkout.

Apparently, price gouging is totally legal and acceptable on this site. 50. I asked him if it would be OK for him to shop on my site, purchase tickets for one price, and then have me hike them up $100 WHILE he is PAYING for them.

He said "No, that would not be OK". Then WHY is it OK for them to do it? How did the conversation end, you ask? HE HUNG UP ON ME AFTER LAUGHING ABOUT IT TO…

In September 2017 regarding my stubhub account I was told by Amy Monroe, Executive Customer Care Department at StubHub, regarding complaint #51538 asking that my bank account information be removed from Stubhub, that "At this time due to ACH payment option being a new feature, StubHub does not have the ability to delete or remove ACH information from a StubHub account after it has been added. This is because the information is not stored on our systems. This option is being added to our system and is expected to be available by mid-year 2018"

PLEASE REMOVE MY BANK ACOUNT INFORMATION NOW!

Beth Guay baguay @umd.edu

Subject: StubHub Order # 248617035 - Invalid Ticket Claim

My wife recently sold two tickets to the 7/5/19 Dave Mathews concert at Alpine Valley in Troy, WI. They were sold for $400 which $60 of that was taken as a StubHub service fee. We received an email from a William with Marketplace Investigations on 7/9/19 at 8:31 PM. Essentially, stating one of the tickets was invalid. The email went on to direct us through the StubHub required process to participate in this supposed investigation. We did everything possible on our end to participate in the investigation to move towards a resolution. As you will see the barcode referenced in Williams email did not match either of the two tickets sold. The investigation was a complete joke and entirely unacceptable. I had inquired several times…

)Was supposed to get tickets by 12am the day before the show. Wake up the morning of the concert and check e mail guess what NO TICKETS!! After multiple calls to Stubhub they tell me you will have your tickets in 1-2 hours.

45 minutes later I get an e mail saying call us at stub hub. So I make the call and you know what? The tickets I purchased 8 months ago are not available and would I accept differnt seats! The frustration in dealing with this was so bad that I WILL NEVER USE STUBHUB AGAIN and will tell anyone who listens to avoid your ticket service!

Totally dissatisfied we your service and the only good thing about the whole experience were the service reps who I spoke to on the phone (Abbie was one). Sure would like to hear back with an appology and some type of explanation as why…

Listing No. 1489121764

Hello I listed this event with Last Minute Services. I brought the tickets to the Manahattan Stubhub Office in early June so they could be listed for last minute services. Everything was fine until the day of the show (7/11). At Noon I went tocheck the status and the tickets were not listed. They had been deleted. Not by me. I called Stubhub and they tried to recytify the situation. Afetr a few hours, it was rectified nbut the lapse in time probably cost me the sale of the tickets. There was only 3 hours left before the show when the tickets were relisted. The tickets did not sell but I am upset because they were not on the site in the prime time wheen these tickets may have sold. I have no explanation as to wjat happenned, and neither did your agent on the phone…

I paid $194 For tickets to NY Yankees vs KC Royals game in Kansas City on May 24, 2019. The Game was postponed because of Weather. I could not stay next day to see the RESCHEDULE game on Saturday May 25 .

Because I live out of town, Iasked for refund and was told I can only try and resale tickets. TICKETS did not sale and now I'm out of $194 which is so unfair. Money should have been refunded in full from the seller her /Him who sold the tickets should be able to refund me if StubHub can't.

I don't have money to give away and to not get a refund is robbery. I thought that StubHub was great service and now I feel totally different about the company. Can someone help me please. $194 is a lot of money .

After selling my tickets I was told there is only two ways to get paid, giving them my routing number and PayPal, totally unacceptable.,

Tried to purchase a ticket to SJ Sharks. They sent a transfer email and told me to update my password. When I did that the transfer email disappeared. So far it has taken me 1 1/2 hours on the phone to correct this.

They apparently have no method in house when something goes sideways. I was disconnected twice during this process. Never will I purchase another ticket online.

My son bought tickets for Elton John this Saturday in Feb. He misplaced the= m and said he put them in a place where they no longer are. Dumb, I know. W= e have the receipt from Stubhub and PayPal. Upper 210. Row 6. $515. The se= ller bought a row of 20, has sold 17, has 3 more left. He did not keep track= of which seats he sold to whom. Stub hub will not contact him to ask if he= would be willing to send an inquiry to the recipients (prob 4-5 or so. 15= minus us. Prob groups of 2, 3, or 4) to check their seat numbers.=20

I have been mistreated by the foreign agents on Stubhub. Very low class corp= orate co. Problem : can we possibly show up and wait for the 2 vacant seat= s out of 20? We will wait until all are seated. We have our receipts. Amo= unt paid. We are not trying to get away…

I sold 2 tickets through stubhub on June 19th. I was supposed to receive my payment within a few days after the event was over (July 7th). I made numerous phone calls and wrote several emails and I am still waiting to be paid.

Incidentally, stubhub received several hundred dollars in commission from the buyers as soon as the tickets were sold.

99, and I bought 6 for friends & family!! A friend of mine sent me the link to the Alan Jackson concert here in Charlotte, NC to order tickets. I did not question it or do any research on Stub Hub, I just thought they were like Ticketmaster.

I am 60 years and have not gone to a concert in about 25 years. Back in the late 70's there wasn't a concert that came to town that I DIDN'T SEE!! Back then you bought the ticket at the door and you knew exactly what it cost and exactly where you were sitting.

Back then IF the tickets sold out, there were "SCALPERS" outside selling tickets for a "bit" of a profit AND if they were caught doing so, they went to jail. Now I guess it is all perfectly…

I purchased two tickets (Order #522062148) and the concert was cancelled 40 minutes prior to the live show. It was then rescheduled for a later date and I cannot attend therefore, was attempting to relist and sell my tickets to recoup monies lost. I have repeatedly contacted Stubhub as the system has a glitch and not allowing me to list them. They have repeatedly advised that someone would phone me back and it has now been one week. Your system inability has shortened my window of opportunity to sell these tickets. I need this matter to be resolved or to be refunded 100% for the cost of these two tickets. Please advise what Stubhub is going to do to address this system failure.

Emily Cook

THIS COULD BE WHY I HAVE NOT SOLD MANY TICKETS ON YOUR WEB SITE.

I am beyond upset right now with Stubhub right now, and am currently on hold with customer service. I am visiting my cousin in Houston and we just got tickets to the Houston FC cup game.

I hope for their reputations sake that they can resolve this. What happened? I ordered tickets online for a game and was told the tickets were available for "Instant Download" -- however, now I am finding out that I have to wait several hours to get my tickets!

Here is what the customer service rep said when I tried Stubhub live chat...

"I see your order is still processing. Some orders can take longer to process than others depending on the event, and some as long as a few hours. You will receive an email when your order has finished processing. Please call us at 1-866-788-2482 and they will be able to…

I've bought exclusively from stubhub for the last 5 years and the only time I had any problem was fixed to my advantage. I purchased 3 tickets to a Texans game, 40 yard line on the 3rd row. The seller couldn't supply the tickets, so Stubhub offered some 50yd line 2nd row tickets and a 10% credit.

I've been loyal ever since.