Super 8

The super 8 on palisade parkway in mentor ohio 44060. They have dog crap all over the property. It's disgusting. Especially stepping in it

I have taken my time to write, giving your franchise owner time to try to make sense of his behavior and the treatment of customers as he represents your name. On Saturday night, July 8th, my two companions and I came to Your Super 8 to get a room for the night as we traveled on motorcycles from Rapid City, SD, to Minneapolis, Minnesota.

When we got in the room, one of the ladies stated a used towel was hanging over the shower rod in the bathroom. So I said I'd go to the front desk because I was going to my motorcycle to get something.

I advised the owner there was a dirty towel hanging in the bathroom that we did not put there over the shower rod. He said I'd come to get it. Puzzlement I asked how do I know the room was clean.

He started yelling and screaming at me about it being clean…

I rented a room for someone who was in my employee. My employee called me two days later and said they, the housekeeper and the Manager named Kim, said she smoked in the room. My employee has not smoked in over 20 yrs.

Also, she said the manager told her that the housekeeper whom she has never meant said that they called her lady bug. Neither my employee nor I know who that is. t her name was lady bug, who ever that is I will be filing a formal complaint.

Clearly they have done this sort of thing before. I am not going to allow them to keep my security deposit. Because my employee is African American, and the women they assumed she was is African American. That is called racial discrimination

I stayed 1 night paid for my pet to stay we had pizza went to bed left next morning the next day they charged me 100 dollars when called asked why they said there was dog hair in room and stuff left in room now I paid the deposit for dog and only thing left was pizza boxes they now say base of toilet cracked Wich already was it had rust calcium build up around crack they are stealing money from me

When we arrived at the super 8 in Colorado Springs, 1790 Aeroplaza Drive, walking up to the entry door, there we’re homeless people standing by the door. When we entered our room, we noticed there was a towel hanging on the back of the bathroom door .

The toilet was stopped up as soon as we arrived and used it. I asked for two day at the front desk to be fixed. The curtain hooks were broken and the curtain hanging down. Stains on the carpet, like kool-Aid stains, black tar stains.

The bed spreads had holes from cigarettes and this room was supposed to be a non smoking room. The knob on the air conditioner was gone. The fan cover in the bathroom was missing. No coffee pot in the room.

No ice bucket in the room. I had to ask for more towels during our stay there. Had to ask for more…

Differential treatment based on race is discriminatory, I was denied a hotel room at the super 8 in Thunder Bay on the date of July 3 2023 , Refusing to rent hotel rooms based on protected characteristics - refused to take my Indian status card as a government ID , so could not rent a room due to this , which is wrong because I took further actions to call above and ask if my Indian status card could be used as ID and was told yes ..

I use my Indian status card to cross the border and for ID all across Canada this is the only hotel where I’ve been denied and to me it was very discriminating as I am a very respected guest anywhere I stay , but at this super 8 I felt I was treated differently due to my nationality of being.

Aboriginal I felt my Self respect and dignity as racism is a big…

We stayed at your super 8 in St Louis at your 6200 n. Broadway location room 218 we was supposed to stay from June 28-July 3rd and there was an outage Saturday July 1 due to the outage the manager said he would give us a refund because the outage would be out for 3 days at least we didn't get a chance to stay in our room none of the day July 1 which is when we left.

Nasty no house keeping. Roaches

Over charged for a s A room that smell like old packed down clothes. $120 for one night plus $100 deposit because I paid with cash The room looked ok about what I expected. Lafayette, Ga. is the location. I had been on the road and am tired that's why I stayed.

Dirty rooms unfriendly house keepers not doing there jobs . Asked for a handicapped room couldn't get one. We stayed there 2 weeks because getting bathrooms remodeled insurance paid for it tried to make reservations for an extra 3days gave them my credit card number good to go come to find out it was never made from front desk.

Overall just a terrible experience will never go again Will not recommend to family friends. housekeeping did a half-assed job very noisy. Had phone calls Trying to come to our room front desk no answer ,nobody on front desk. You lost our business.

Thank you so much for your time. I would rate my experience 1 star and that's being generous. Please call me or email me

Floors not swept and not mopped Dresser top broken and drawers not working properly Tub unuseable Roaches 1dead 5vlive [killed0 TV 1 channel only could not turn volume down or turn TV off Hallways were littered with food and trash Candy wrappers on window sill in room Door saftey lock didn't work Peep hole gone stuffed with paper Toilet sounded like it might break everything it was used From what we observed the only th8ng done in the room was clean linen.

Which we were great ful for. Otherwise the toom was a failure Not the Super 8 we're use to. We have photos but don't know how to send them.

Pure trash at sulfur okwatervleaking on bed no way I will EVER stay there.

There was no hot water after running ten minutes , there was no wakeup call at 7:30 after requesting the night before and there was a faulty plug in my room so the dryer or mine was unusable.

We stayed 1 night at Super 8 in Be ton Harbor Michigan. So many things wrong. Front desk staff was very nice. When we got to our room, the room smelled like someone was smoking weed and the window was left open.

Later, I attempted to turn on the lamp at bedside only to find it was u plugged. I plugged it in and the lamp didn't work. When I reached behind the nightstand, it looked as if the floor had not been swept for a long time !!

ake up on and get ready for the day. He said he also had trouble seeing to shave. I accidentally bumped the switch and the lights became brighter ! Obviously a short in the switch and a fire Hazzard !!!!

Needless to say, along with other smaller issues, we were not happy at all with our stay at Super 8. e major help.

14 for myself as well as my girlfriend Jessica at about 2:45 am. At this time I had came to greet the gentleman at the desk named Muni. 00 fee for pet deposits. My dog is also ESA certified for the help of mental illnesses that was Registered by an professional psychologist and or a person that is licensed in the medical field and/or a person that is entitled to study mental illnesses.

My dog is serviced for the following conditions, Anxiety Disorder, Bi-Polar, Depression Disorder, Emotional Issues, Mental disorder, Mood Disorder, Seperation Anxiety disorder, as well as Social Anxiety disorder. A basic training for the 3 full courses. 14 for another day at the super 8 motel.

00 in the amt for two days of pet fees. 00 then she would have me removed from the premises and my room would be…

My husband made reservations back 8n March this spring. a walker to get around. And he told who he talked to I used one. When we checked in on June 9th there was no ground floor rooms or that was what they said.

So we were put on the 2nd floor and the house keeping staff made it difficult to get down the hall. Then on Saturday night there was a drunk person spinning their tires waking people up and another person staying there with a large dog that barked waking people up and the staff did nothing about it.

When I called to talk to the manager , her name is Katie. She told me they didn't get complaints about the dog and she was very rude to me about the dog and about our reservation.. We won't be staying at another of your hotels because of the rude was we were treated.

And we refuse to…

Me and my family have been singled out by the night desk clerk. He's accusing us of smoking weed in our room and we do not do drugs of any kind! He's asked me and my mom if we smoke weed and we tell him the truth that we do not he just keeps harassing us please help.

We're at super 8 in Bonne Terre Mo

I stayed at the Super 8 in Boise ID. After a few weeks I notice a charge on my CC for $75. I called the Super 8 they said I took the comforter from the room.

First of all I didn't take anything from the room. I was traveling with a buddy on our motorcycles. I wouldn't even have any place to pack something like that. I called told the person that picked up the phone i didn't take anything.

She told me she would get hold of the GM. I called back later the GM wouldn't talked to me. They claim to have a video. I have asked to see the video but they refuse to allow me to see the video.

The m Super 8 in Sterling Co was the most disgusting motel I have ever been in. It should be knocked down and closed!!!!! There was mold in the shower, disgusting furniture and a bad TV. It smelled . Upon arrival, a dog attacked me and several scary looking men were in the lobby.

I will never book another SUPER 8.

One day during our stay we found the pool closed by local health department. That is totally unacceptable

The hotel was disgusting! smelled like weed on my floor. Went to get breakfast in tje morning and a dog pooped and peed all over the eating area and they wouldn't clean it up.... waiting for the owner of the dog to return to clean it up.

Rooms Needs lots of maintenance attention! No smoke detector and pics indicate level of "attempting to maintain " do NOT recommend!

Now I truly understand why they have to act the way that some of the people do but to b down right hateful n ugly is uncalled for..The super 8 calmont n ftw tx is one of the worst places I've ever stayed at in my life..

Had 2 day reservation in Galva, Il. Went to wash up no soap in room. Sign in room states, forgot something get it at the office. I forgot toothpaste. Got the soap but was told we don’t have toothpaste. Tissue box in room empty just like the vending machine in hall, totally empty.

Coffee pot in room but no sugar or cream. Asked for cream but was told we don’t have any. Then went to take a shower and the tub is dirty. So no shower. It was disgusting. I left a very polite note asking to clean the tube.

Light on phone flashing I had a message but there wasn’t one. Clock in room not working. Came back the second day and found room exactly how I left it. Bed not made tub not cleaned nothing was done. No one was ever at the front counter.

Always had to use the phone and dial O. Never again…

I have been here about a week and a half. I have thus far been accused of setting stuff on fire when I don't even smoke cigarettes and that's what set the fire because he'd showed me. And everybody here seems to be smoking but they triggered me.

I'm a priest I don't even smoke cigarettes when 2 people address this with me then yesterday and day before yesterday I was accused of doing something to. Someone that lives here because he disappeared and all I did was give him lunch because he was hungry.

And didn't appear to have the money to buy it. So? If this is. The way you treat your people in your hotel. You should close your doors sincerely Ted Allen Brooks.

I rented a room for my daughter for a week. Well over $700. They were rude and demanded my daughter had to come up with $100 cash before she got the key. Then to her she cannot have visitors there period and told her friends that they have to get off the property and were not allowed back.

They have never been there before. They were extremely rude and talked down to my daughter who has done nothing to these people

Super 8 by Wyndham Little Rock/Otter Creek First I'd like to say this is not the usual experience. I had made a reservation on line a few hours before showing up we had ot planned on stopping however, my disability was becoming a problem and I needed to rest.

I was traveling with my wife and daughter and my service dog. Apon stopping I informed the front desk that I had him with me. At this point the lady at the front desk demanded I state my disability or she would deny me a room.

what my disability is should and is mone of her business as far as I am aware she could only ask two questions 1 Is the dog a service animal required because of a disability? 2 What work or task has the dog been trained to perform?

Asking if I have a disability it much different then expanding. I do feel as…

We stayed at the Super 8 in Red Wing MN on Friday may 12th, and it was terrible.

First off, we couldn’t get to the motel because of construction, so after driving around for an hour in unfamiliar surroundings, we finally found the back route in. Someone should have emailed me and let me know about this so we had a clue.

construction, that’s bullshit, that’s one of the reasons we picked this motel, so we had to make different plans for the morning. Then we get on our room and it was a dump. I have honestly stayed at better Motel 6s, and that isn’t saying much.

From the loose toilet seat that my wife almost fell off of, and we had to hold handle down about 10 seconds for it to flush properly, to the ceiling in the bedroom that clearly had water damage and got vey poorly spackled over (see…

m. my hotel window has been broken into. The police were called and I filed a report. When I requested to move to another room the gentleman at the front desk. That the owner was mad that his window was broken and refused to switch to another room and requested that I just leave or that I would be held responsible for the $2500 window.

I requested a refund multiple times with Priceline (through which the room was booked) and also through the super 8 in Norman Oklahoma where the incident occurred. Both sites refused because I had been there multiple nights had just renewed my room.

Though I believe personally, it's due to the person breaking the window was my husband. My husband domestic violence from. My issues is that I had to leave because I wasn't safe in the room my attacker had…

Yes I rented room three nights last night NY husband started afught he left but ten minutes later they putnriut in coldz 290 in the morning kept mydepizit abdno ey

The front desk employee let someone in my room and my purse, my everything got stolen.

The staff is rude. The rooms are shitty. They try to over charge. One staff member yelled at my daughter for playing w her ball. He’s yelled at us because we didn’t check out yet even though we’ve paid day by day which is 73$

Hause keeper using drugs in my restroom I walked in I forgot some thing. When she was gonna make a a little cleaning and I see her smoking a glass object my restroom was smoking I don't smoke I told her what was going on she told me please don't say anything is not what you think.

I thought about it I ask for her name. She said rosaura tremper. Not only desrespecting my room she dresses like she was. Berly weiking up. I believe she has year's working there how could you guys don't know. And for how long. I don't have children.

But most believe I make not only a complaint a will be a lawsuit I hope. If I ever go and stay I won't see this woman thank you.

Super 8 Groton ct. nasty place. I do not recommend at all. Rooms are nasty. Staff is useless. Manager Amanda lives in the hotel and can barely ever be reached. Rebecca seems nice on the phone but is also useless.

Asked her to save my monogrammed Yeti cup I left that my late father gave me so my wife can pick it up two weeks later and was promised it would be there. Well suddenly it’s now supposedly thrown away.

Sorry but no one throws away a Yeti. Someone took it even though it was supposed to be held for me. Scumbags Amanda and Rebecca and whoever stole it should be fired. All they ever start the conversation with is (we are not responsible for stuff left behind).

Even though I had about 15 phone calls to them over the two weeks reassuring that it stay put till a specific day which I…

We checked into your hotel in Chillicothe, MO on April 14th. After checking in we discovered the room door would not lock. The person behind yhe desk said they had no other room available and asked what we wanted to do.

We went to another hotel and got a room. Our credit was charged for the room anyway, now we have not heard from the manager after several calls about a refund and wanto know why.

The worst hotel ever. I was in town for my son’s basketball game and selected this hotel because it was close to the Raleigh Convention Center. I called around 4 pm to schedule a late check in. Upon arriving around 10:30pm to check into my room I was greeted with a smoke filled room with drug addicts in the parking lot, cigarettes holes in the blanket. The room was disgusting.

I made reservations at another hotel and checked out of there immediately. I didn’t even sit down. The guy at the front desk didn’t even bother to ask me why I was checking out 15 min later after I had just checked in. This place is awful.

We paid a $100 cash deposit when we checked into super 8 in Middletown New upon check out the room was reviewed for any damages and one of the maids found a coffee cup with cigarette butt in it and said that was grounds for a smoking in the room when we're telling them that they can watch the cameras and see game go outside and smoke and put the cigarette butt in the cup and

bring it in the room and throw it in the garbage there's no other proof they wouldn't hear us they wouldn't last management the contract they have for the cash deposit was never signed or offered to us and we were refused management refuse to speak to management and refuse to have cameras with you to see go outside to smoke they were rude and neglected to negotiate the return of our deposit at all

Stayed at your Super 8 on 2nd St. in Williamsburg and was very disappointed at the communication level after I left my phone this went on for over a month. Nobody seem to know what the other was doing. They didn’t seem to know when maids returning stuff in. I was told they had it and sent my son and they didn’t so, so I called they took my name and address and said they would it. It has been 2 weeks and today I went by there and now can’t find it .

I would like to be reimbursed for having to purchase a new one.

Every time I called I got a different person who said they had to wait on maids or other front desk person.

72537732128041 is my artillery number and I like to file a complaint on super 8 for charging me and not allowing me to stay there cuz I did not have a major credit card and they will not reimburse my cancellation I think that is bull and that's the way you guys are making yourself money that's not right and that's not right at all so

if you please can do whatever you can to get my $87 back $88 back I would appreciate it and fire the front desk lady cuz that lady was very very rude and disrespectful and prejudice the way she went at me and judge me by the way I looked it's the first thing she greeted me with do you even have a major credit card I already have a reservation okay but

you need one or you can't stay here that's exactly what she said so that's the way you guys greet your…

Very upset the rooms are no where near what they promised. Clean and safe. Roach infested, broken smoke detector no batteries in the remote or smoke detector no cords to watch any tv broken doors missing coffee pot so no morning coffee missing blow dryer no phone and

they told sorry there is nothing we can do about it then to top it off the price is ridiculous almost 100 bucks for this crazy very upset plus the hotel environment is horrible I don't feel safe at all people every smoking and hanging out all hours broken windows next door to our room this is so sad I can't believe there not shut down.

This needs to be fixed I'm going to do whatever it takes to be heard and get them to change this im here to relax and get a break and I can't even watch tv plus I heard security is checking…

Not enough space to list all the problems at the super 8 in Batesville Ark. It needs to be closed down. From nasty bedding, doors that won't shut and lock, bugs, no cleaning service, the smell is aweful, the floors are nasty, I could go on with more complaints.

This place was absolutely horrible! Bedding was stained and had cigarette burns in them. Carpets were stained and gross! The smell in the rooms was horrible! Mold on the bathroom walls, the faucets and the ceiling! The chairs were filthy and black!

The smoke detectors were ripped from the ceiling! Liquor bottles were found in our "clean" room. Was told they could not make a key for our door so staff had to come unlock it for us or we were told to "prop it open" when we leave.

We were given 1 towel for 3 people to share. " The floor in the bathroom had a hole around the toilet!

Overall, we could have stayed in a tent outside and it would have been cleaner than the garbage can they called our room.

I had planned on stay at the Super 8 hotel in Mokena Illinois for 2 days. After 3 hours I receive a phone call that there was a family emergency and had to check out. I asked the girl at the front desk for a refund for the second day.

I was told that a manager would call me. Didn’t receive a call. Went back the following day and was told the manager was gone for the day. Went back again the next day and was told the manager was out sick.

I called again today and was told she won’t be back until next week. I think it is absolutely ridiculous that I’am being charged for 2 full days. I don’t mind paying for 1 full day but I would like a refund for the second day.

I really think that this is good customer service. I also called the customer care service which was a complete waste of my time…

We booked a one night stay January 4-5 at Super8 white river Junction,Vermont. The room was arranges so no night stand on one side. Got out of bed hit my head on rack. Tv was on side so couldn’t watch it without sitting up to watch over husband.

Tried to sit to read,but chairis next to tv. Heater kept blowing cold air . Was cold during the night so used the bedspread. About 12:30am ,woke up sneezing,eyes watering and itching. Got up to put a facecloth on my eyes. I’m allergic.

Next morning,went to leave and my husband brought it to my attention,a note on the next neighbor door,please don’t let our cat out. I believe they had the room before us,no one washed the bedspread. The pictures on the site is nothing like the actual Super 8.

I tried lodging a complaint,but needed the reservation…

Wow what a long day. The AC in my room #128 did not work. The lady from the front desk came to check it put its not cooling at all. Good thing I had a box fan. It's was over 88 out side.

Then my non smoking room smelt of smoke. I have a lung disease & smoke makes it where I can't breath. Doesnt help when the room next door sits outside to smoke and it was also coming from the fan in the bathroom. I. very upset.

I work hard for my $$. When I made the reservation your web site said tax and such was includedin the price! Then a $50 hold on my debit card what in the world! Not suŕe if i will stay with you guys again. Very disappointed.

I stayed at super 8 and Madison / man over Indiana. The room was disgusting. The room had mold above the sink. The hot tub had dirt and filth on it. The mirror above the hot tub was just so bad it was hard to look through it and angle.

The toilet was disgusting and never been cleaned after many uses you could tell. There was holes in the wall. There was sprinkler head hanging which I'm sure was a violation of local code because of safety. I have many pictures but I am only allowed download one.

It's a shame I can't show you the full pictures. Please do not hesitate to contact me.

Was the must dirty trash filled place I've been to the first room was flooded from the toilet over flowing when we walked in (not there fault I guess ) are 2nd room smelled so awful trash behind the bed dirty and stains on sheets worst of all junkie out front working on there car until 2am was the worst stay I would never come back there and would not recommend it

Was very nasty to me at check in, could not give me a valid reason why I was not able to rent a room I believe it’s discrimination!!! Would not look at my ID for my birthday and middle name Front desk receptionist was really nasty about it April 1, 2023 at 3:00 PM

Front desk claims room smells like weed. We informed them as soon as we checked into the room it smell and our deposit was not given back to us.

Found front desk unoccupied. Rang bell at least 10 times, shouted for help 3 times, called motel 2 times. After 15 minutes, Ria (employee's name) finally showed up, smoking. Said she was "cleaning the stairs" and "phone went dead". Said she would probably "go down for this one".

I assured her I would report it. I asked her if she was having trouble at the motel or something crazy going on. She assured me everything was fine.

Also, our room was not very clean. Stains on carpet and toilet needed cleaned.

My family was in Prattville for a base ball tournament. We decided to stay at super 8 because location to field. we were asleep between the hours of 4 am-6 am someone tried to break in our room twice .

The only reason they didn’t come in is we had safety lock in place. my children were terrified we call the front desk the receptionist to see if she accidentally gave a room key to another guest she was rude and said no I didn’t I said well someone came I to our room she said if you feel like your in Danger call 911 well I asked her name she said she wasn’t giving me her name I asked for manager name she hung up.

I tried to call back for an hour the phone was disconnected I call police they went and got managers number for me. I will never stay at this HOTEL again it’s not safe