Super 8 logo

Super 8

1.0
394 complaints

Address

22 Sylvan Way, Parsippany, NJ 07054

Super 8 locations face severe cleanliness problems including bed bugs, dirty linens, and inadequate room cleaning, with 68% of complaints mentioning hygiene issues. Staff rudeness and unprofessional behavior compound these problems, while maintenance failures and billing disputes further deteriorate the guest experience. Safety concerns and the presence of suspicious individuals create an unwelcoming environment at multiple locations.

Common Issues

68% (233)
dirtyfilthystains
32% (109)
rudeunprofessionalno manager
28% (96)
brokennot workingleaking
24% (82)
overchargedno refundextra charges
18% (62)
unsafemarijuanascary people

Complaints

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Mauricio

Mar 28, 2023
0

On March 26th, 2023 we stayed at this hotel for 1 night. The following day, we exited the hotel at approximately 10:45 am. At approximately 2:00 pm, my wife realized that she had left both rings on top of the bed at the hotel. I called the hotel and spoke with front staff Roo and informed her about our situation. Minutes later, Roo called me back stating that nothing was found by the cleaning staff.

At approximately 3:30 pm, we arrived back at the hotel and spoke with front staff Shiraz. He was very kind and allowed us to check the room we had stayed at, Room 215. Unfortunately the room was already cleaned by the cleaning staff, and had left for the day. Shiraz feels that hotel policy states if anything is found in the rooms, normally the items are brought to the front desk and logged in…

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Maulik vala

Mar 27, 2023
0

Room was not clean there were bugs in the room and owner rudely behaved with me, when I showed the pictures. There is now fridge in the room, shower was broke. Extremely rude staff worst experience. Stayed on 3/26

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Leroy Lammey

Mar 25, 2023
0

The place was filthy. Smelled really bad when you walked in the front door. Big holes in the walls they were trying to fix. Beds was not even made in the room they gave me like they just pulled the blankets up.

Looks like they have not used a vacuum in weeks. I will never stay there even in the dead of winter. I would rather sleep in the gutter in sure was cleaner. So I will never stay at the Laramie Wyoming hotel.

I’m still waiting to get my money back.

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Michael Genova

Mar 25, 2023
0

I booked and stayed in room 212 at the super 8 motel in Pasadena, California on Colorado St. From March 17 through the 24th 2023. I checked in at 3pm pacific time, brought my items in, took a shower and left in the evening to spend time with my loved ones.

When I returned that night a few hours later and turned the lights on, I was horrified to see roaches everywhere in the bathroom and running on the floor in the main room area. I immediately went to the front desk and complained I saw and killed 12 right before I came down to the office.

She said she will let the manager know. When I returned to my room there were more. On the floor, on the walls, on the furniture. I tried to sleep with the lights all on to keep them away. Nothing was done about it.

Every day I came back from work,…

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Joann Lambert

Mar 19, 2023
0

We were kicked out in the middle of the night accused of something that was not true was not provided with any proof of the incident had no money for another room both of us are on prescription medication that makes us sleep we believe it was racially motivated because as we were leaving Mexican and African American people were laughing at us We had 2 rooms for 2 nights my son was across from us and heard nothing going on we were there in the area shopping for a house to buy had been shopping all day had some dinner got to the room around 9pm and

spent the next couple of hours talking about buying a house then we were accused of arguing and fighting our TV and heat was on There was no screaming some laughing and talking and still hearing our TV we couldn’t hear anything from another room…

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Evelyn Jackson

Mar 16, 2023
0

I slept with roaches.And I paid 470 I want some of my money back Roaches every where.Super 8 on 13 mile and little Mack

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Melessia Riddle

Mar 14, 2023
0

Well i’m not going to include all super 8s, because I have stayed in some very clean ones. But i’m shocked at the filth I saw in the one at Buttermilk apart Fort Mitchell. We have stayed her several times in the past with no issues, but they have changed soooo much.

The coffee hadn’t been cleaned in ages, black around the bathroom sink, door walls and window seals were absolutely gross. Dead cock roaches the the drawers. The heating unit has never been cleaned from the looks of it. Just no excuse fir this kind of nastiness.

Don’t think i’ll stay here again. Room was tended in my Husbands name, 3/13/2023. And i’m not a complainer unless i feel it’s the right thing to do. Plenty more images. bug won’t upload.

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Jason bundy

Mar 10, 2023
0

After booking the room I was told I could not use my debit card to guarantee the room and then pay with cash. I was told the manager would need an extra $200 cash deposit. Or just pay by card.

So me n my dad decided we would just use the cacard. Then the manager tells my 73 year old father that I'd he doesn't have valid military I'd he can't receive a veteran discount.. granted he served in the air force in 69-75 and obviously isn't caring 47 year old military paperwork on him.

Said all vets must show I'd.. my dad has never been required to produce I'd to get a vet discount. Ever. So we said ok fine let's just get the room. And when I gave the guy my debit card.

With both me and my father's account he said he couldn't take the debit card because it was in my father's name . . I…

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Jesse Lara

Mar 5, 2023
0

I stayed at the Waxahachie, TX location. I'm state certified disabled and when booking requested a first floor due to my disability. Upon checking in I was not given a first floor. I again asked for one and was told no, I asked if there was an elevator since I cannot climb and was told and was not offered help.

I once again asked if there was anything to help accommodate me with the stay and was told no. I would like a response to a satisfactory remedy or I will file a complaint with the American Disability Association. Thank you.

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Kimberly Stover

Mar 2, 2023
0

I had booked a reservation for 2 days from March 2nd to March 4th and I called the front desk to see if they could help me I have blisters all over my left leg that are not allowing me to walk if I walk or if I get in my wheelchair they're going to be my first and I might have mercy then and I just wanted to know if I drove to the front of the the hotel and somebody could help me get my money and stuff like that and

the lady Chelsea at the front desk told me that I had to do it all on my own cuz I was the only one in the room and I'm they were supposed to add my boyfriend yesterday but they were too busy I can't get up to the front desk I can't because I don't want my blisters that's very painful for somebody who has to go through that all I was asking for some help was if I gave him the…

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Mark Zimmermann

Mar 1, 2023
0

Room not clean, nasty vents in bathroom looks like dead bats that’s all dried up and never been taken care of, been here 2 nights and management says i have to request my room to be cleaned and I’m a Construstion worker so if I want the vent cleaned I should have the tools to do it myself-I’ll never be back-I’ve lived in this hotel for 4 summers before these owners-never again

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Mary Duke

Feb 27, 2023
0

We had no heat. We stayed the 24th and 25th. The heater wasn't working very good the first night. The second night we had no heat at all. The man tried to fix it but it was broke. We asked can he give us extra blankets as it was my friend and myself she had 1 bed I had the other bed.

He said they didn't have enough blankets to give only 1 blanket and a think bed spread. He couldn't give us another room he said they was full no vacancy. Then a man and a woman was screaming outside in the parking lot by us they caught for way over an hr.

I tried call front desk get him call police as I am not local anyways our phone all of a sudden wasn't working it was still plugged in and work couple hr before when I called about the heat. I called the number to the front desk I told him he said they r…

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Christopher Green

Feb 27, 2023
0

Booked this hotel, confirmation # 72500518586805, for my 6 adult kids as online it said room could accommodate 6. When my daughter questioned it as the reservation didn’t list a pull out couch, I called hotel and they confirmed the room did not fit 6 and they did not have roll away cots available .

com immediately to cancel reservation. During this time my daughter found an alternative hotel room that could accommodate 6 people. com is claiming this hotel will not give a refund or credit. I would like a refund or full credit for the cost of the room as what was advertised on line was not correct.

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Christina Ashley Williamson

Feb 17, 2023
0

We booked a stay for 4 nights. The first night we found bedbugs crawling on the pillows. My daughter and i got bit up but we had no choice because refunds arent an option after you book. There were roaches outside of the door.

The microwave stopped working although the front desk did replace it for us. The ac didn't work and it was almost 80 degrees outside. It got extremely hot in the room and the window was stuck shut. We had to sit outside to cool down.

We only got 4 towels and 3 rags total for the 4 nights. The remote didn't even work for the TV. It was just overall pretty gross and uncomfortable.

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John and Sherril Nephew

Feb 17, 2023
0

Our advice to anyone considering staying at the Super 8 in Mount Hope Motel, Ontario, Canada is DO NOT STAY HERE. Without a doubt it is the WORST motel stay that we have ever had and we travel a lot.

The motel appears run down. NOT ONLY DID the TV not work, but alarm clock and wall heater in the room did not work either. The bathroom toilet leaked onto the floor so badly that a towel had to be placed on the floor, to prevent wet feet.

The motel is not near a restaurant, so if you are without a car as we were because we were between flights at the Hamilton Airport there is no where to get anything to eat. The motel serves breakfast only and after that you are on your own to find food other than vendor machine chips.

There is no shuttle at the motel, so that is not an option. 00 plus…

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Terrell Phillips

Feb 17, 2023
0

We reserved a room here at 5151 B Allentown Rd Camp Springs, MD 20746 United States. The front desk clerk was a Wendy frloa or something close to that I did get the spelling. The room that we where giving at first did not have any heat and the tv did not work.

I have full videos of what happened. I would like a phone call I pile a refund of my money we where basically forced to stay here she didn’t have access to give a refund and said it would take up to 7 days we are traveling we have a FIXED budget $80 is a lot right now and

didn’t have money to go else where and sleep. I want to take this matter all the way up the chain of command. The way these hotels are run is not ok they need to be upgraded at the least to start with them management and the employees I would like a phone call…

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Richard Weaver

Feb 16, 2023
0

I cannot get a confirmation email from this location. Every time this is a huge hassle.

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Theresa Joniec

Feb 12, 2023
0

I am staying at the Super in Roseburg OR. Last night when I was falling asleep I heard my door being pushed open. Thank goodness I had the latch on. I jumped up and went to the door only to find a couple and their pitbull outside of the door.

The receptionist booked them into the room I am staying in. I could have been raped had it been some crazy person. I understand mistakes happen but that mistake could have cost me my life. I am a travel nurse from NJ and am jere on assignment.

I will be reconsidering staying here in the future. There should be a system in place that prevents this from happening.

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Joshua Harwger

Feb 12, 2023
0

When ! went to breakfast this morning 02-12- 23, the juice machine was only putting out water. I then walked to the front desk and informed Kathy, the desk manager that the juice needed to be replaced. She said, in a not so polite tone of voice "yep, !

will fill it up if there is any left". And then kathy proceeded to continue her conversation with another employee. When ! then walked back into the breakfast area,! very politely informed one of the other lobby staff that the juice was out.

" There was between 6-8 guests in the dining room at that time and everyone got quiet and tried not to look at me. I have never felt more belittled or disrespected by any hotel staff, from any hotel chain l've ever stayed with, and i travel quite a bit.

Also, I was charged nearly 300 dollars for three…

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Kashena L Spann

Feb 10, 2023
0

The blond girl is constantly telling me that I'm rude and it's like she needs to make this case that I'm rude and she must be having a bad day and then also there is an Indian guy at the front desk who says it is as well I'm at T-Mobile cellular store and I was folding clothes in my room I had to do not disturb sign on my door if it's such a big problem to have do not disturb sign on the door why even offer it at the motel

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Marie chin

Feb 10, 2023
0

I'd rather speak to a representative over the phone because I got 2 complaints here so please tell corporate to call my personal cell number at area code 845 423 1460 thank you this super is the one located on route 211 middletown ny thank you

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Crystal Ansuini

Feb 9, 2023
0

I stayed at Super 8 in Canandaigua Ny last night and got almost no sleep because I was being bit by bedbugs all night. I caught one and brought it to the front desk and said I wanted my money back.

She said she didnt have the authority to do so. They did it me in a different room but that meant having to wake my child up in the middle of the night to do so. They have yet to refund my money at this time.

If they don't, I'll be plastering all over every social media how this place has bed bugs.

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Bruce Kraus

Feb 9, 2023
0

Super 8 20 Birmingham Hwy Chattanooga TN Room 226 2/8/23

Dirty and obviously unlaundered bed sheets. Disgusting!! Whole place smells bad. Floors sticky in replacement room.

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Tina Wagner

Feb 5, 2023
0

Tub was backed up , top blanket had stains on it room was filthy. But main issue is front desk clerk degraded a guest because she requested a roll of toilet paper at night . Told the poor girl she had to wait til housekeeping came in , the lady was in tears because they weren’t going to let her stay an extra night .

Why collect a $50 deposit on shitty rooms ?

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Jennifer Cash

Feb 3, 2023
0

Was in omaha Nebraska. Over priced for what was available, no breakfast, dirty room, blood on toilet seat, everything was out of order, no coffee in rooms, towels was thin you could see through them. Bed was to hard. Found a smoke butt behind night stand.

Was not pleased at all.

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Emily

Feb 2, 2023
0

This place has absolutely rude people that work here especially the night shift guy. Im not sure of his name but he was sexually harassing me and this has happened a couple other times I was here too . I don’t appreciate it nor find it professional then they be rude at the end like that’s not cool. You need new employees.

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Jen LITTLE

Jan 31, 2023
0

Ceiling fan hanging from ceiling Non working phone Non working fridge Bathroom tap fell off Drunk patron in hallway following my children Broken thermostat Broken door release

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Medhat Elsayed

Jan 29, 2023
0

I booked a room in Ticonderoga ,ny at 1144 wicker street . While staying there the front desk gave my personal information to someone and i don’t feel safe staying here now I gotta sleep in my car . This is unacceptable as they violated federal law by giving my personal information out and telling someone I was staying at the motel.

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Aaron Colmus

Jan 23, 2023
0

From the get go I was charged for 3 extra nights on my debit card that was paid in cash full. Then I was told to leave property due to vaping outside the room and cops were called on me for being accused of smoking dope and blowing it in employees face. Top it all off they don't want to refund my deposit and nights stay paid in full for the day I was thrower out.

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J.H.

Jan 23, 2023
0

A friend of ours that just had his leg removed due to diabetes was released from the hospital, and went to Super 8 in Little Rock at Otter Creek. He had a room booked for Tuesday, tomorrow, and was trying to get one for tonight, and another friend of mine was going to pay for the room since he was out of work, and out of money.

He had all of his belongings with him in some bags and the snippy little girl called the police on him, since he didn't have a reservation, and had him removed from the property to across the street out in the cold. My friend said she sounded like she was Palestinian or Indian.

She had absolutely no compassion for this poor guy that totally down on his luck, even though he would have had a way to pay for his room, if she would have let him. this was her excuse. I…

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Johnny Padilla

Jan 20, 2023
0

towels were stained with what appeared to be paint (stains were stiff). Disgusting. I will no longer stay at Super 8 Motels. They were once our go-to motel. No one care about service or quality any more.

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Tasheka

Jan 14, 2023
0

I had luggage that was left in my hotel room and I was planning on extending a day then we had a death in the family it happened right on State line the car caught fire and they died so plans changed the lady that was working there Ashley said she got my things removed them from the room and put them in the storage area where they hold luggage for guests in room 101 behind the office and

I told her I'd be there in a day or so back in town to get my things well it took about 3 days so I got back around the 12th or 13th and no one knew where my things were just listening to the two girls that work there I believe they literally just kept my things and I mean I have a Tommy Hilfiger purse which has my children's documents a sensitive information like you know social and

things like that my…

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Tammy Lee Gallen

Jan 13, 2023
0

They charged my credit card for a room and I called back 5 min later to cancel they were very rude couldn’t even I stand them get getting detected back to the same person. Charge me for a too I didn’t ask for and when I asked for the room I ordered they didn’t have it .

So they’re telling me if I don’t stay or come there they’re charging my credit card . Very bad business and will be contacting higher up as well this is highway robbery.

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Steve jackson

Jan 13, 2023
0

Stayed at Super 8 on 3301 Black Gap Road, Chambersburg, Pa. on the night of 9-23-22. 62 to my credit card over the phone. I chose Super 8 because it was far as I could drive while trying to get home which was another 400 plus miles.

I was diagnosed with covid 19 2 days before and I was getting sicker and desperately needed to lay down. I arrived in the afternoon and from the outside the place looked inviting. Looks can be deceiving. It advertised pool, which I had no intention of using, and also a breakfast buffet.

The pool appeared as if it had not been operational for several years by the damage to it.. The buffet I wanted because I hadn't eaten much in 2 days from being sick as a dying dog. I waited while a couple checked in and once the paperwork was started they mentioned they had a…

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Vicki Handsaker

Jan 11, 2023
0

Stayed in Super 8 in Corvallis, Oregon on Saturday, January 8 The hallway floors appeared to not have been vacuumed for a week or so; smelled strong of urine; there were dark hairs on the bathroom counter and there were 4 or 5 straight pins holding the hem of the window curtain up; and what appeared to be a tine from a plastic fork embedded in the carpet by the bed; and

you could write in the dust on the night stand; and of course the pool was closed; unknown to us Really, really disappointed in Super 8! Too late to get another motel.

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Gary Smith

Jan 9, 2023
0

I have been in the custodial arena for many years with school districts. I booked a room at your Super 8 in Elko, Nevada for Jan. 7 & 8, 2023. When we arrived and checked in to the room things were too obvious until we got somewhat settled in.

then we started noticing things that were quite concerning, out of code and some even possibly dangerous. Too many electrical cords plugged in some electrical outlets, some outlets not working and very loose within the wall, lights flickering on and off, dirty carpets, unhealthy debris and trash behind bed stands and I could go further with this list.

This all trying to be held together by a C clamp! I requested another room and the agent at the desk put us into another room. Upon entering the different room we found the same filthiness as the room…

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marissa ank

Jan 8, 2023
0

we paid for a room at Shelton super 8 motel and when we got there they told me that they were not going to give me a room because I did not have my ID and the incidental card in hand it was on my phone I don't have it in hand card it's on my phone ultimately we were not allowed to get the room that we paid for. already.

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Deborah Garza

Jan 5, 2023
0

I was traveling and the weather got bad, so I pulled over and decided to get a room. I stayed at super8 Tucson/Marana 8351 N. Cracker Barrel Rd. Tucson, az. New years day (01-01-2023) just for one night. This room was the dirtiest room I have ever stayed in.

There was dirt in all the corners of the tiles, behind the door and in the bathroom. The toilet was nasty with black stains and you had to hold down the handle for it to flush. The bathrub wouldn't drain right and I was standing in dirty water while taking my shower.

The fridge didn't work either and I called the front desk to inform them the the fridge was not working and if there was something I needed to do. " I would not recommend this hotel to anyone!!!

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James Rife

Jan 2, 2023
0

I stayed at the Super 8 in Pounding Mill VA on 12/30/22. I stayed there 10+ times in 2022 and at least another 6 times at Super 8 in Lebanon VA. I am a Wyndham rewards member, 129600982H. I was asked for a card for incidentals when I checked in however there was no mention of a charge being posted to my account.

On Sunday, 1/1/22, I was reviewing my online bank account and noticed a $60 charge to Super 8. I called the hotel and confirmed this was the “incidental charge” which is ridiculous as the hotel does not have a restaurant or bar, or any other service that I am aware of that a guest would incur incidental charges.

Please understand it’s not the amount, however I do not feel that guests, especially frequent guests, Wyndham reward members who have stayed at the hotel 10+ times and…

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Jessica Jennings

Jan 1, 2023
0

The hotel had a very bad smell, it was making me sick. My room had a smoke detector that was beeping every minute. The website states that breakfast is included but when you ask for it, they give it to you in a bag.

I paid to stay there for 2 nights but only got to stay there for 1 night due to me having to come back home bc my grandfather passed away and I was refused to get reimbursed for the 2nd night.

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Naresh Dwarika

Dec 31, 2022
0

This hotel is the worst the floor carpet is dirty the bed sheets look nasty cigarette burn on them the breakfast it’s no breakfast a buns a water or tea a apple U have to pay for parking and it smell funny I have no choice to stay here I already paid : hour to get a bed sheet and the the old man in reception say they busy with a attitude

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Tina Pierce

Dec 31, 2022
0

I went through booking .com and got a room for 4 nights. Everything was fine until the next morning when another employee started working seeing me come down to get the breakfast and we had three employees show up at our room trying to kick us out for reasons that they can't show up tell us why

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Alvin J Goodman

Dec 31, 2022
0

Me and my lady Judy Frone booked a room for 3 nights in Salem va. At arrival Judy checked in , the manager said he was not told we have pets the former she filled out stated we had pets , we decided it was best to leave we never stayed in a room at all.

61 which my visa has been notified of fraud by this Corp. I'm in the process of notifing the state attorney of VA. I want my money back if this is the way your Corp. Does business, I can tell you I will never stay at a Wyndham place again .

I see why you have a rating of 1

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Mildred Carter

Dec 30, 2022
0

Room was dirty, towels had been used, lamp was broken,you could smell urine in the room and front desk assistant was very rude and would not change our room. A deposit of 50.00 Had to be paid in case the room was damaged when we left, l need someone to contact me at 919 763 4874. I have a video with everything and I will see that the inspection team gets a copy.

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Wayne C. Anderson

Dec 29, 2022
0

Stayed there for 3 nights. Room was dirty when I checked in. Dirty toilet bowl, no shower curtain. Wall plugs without covers. Dirty microwave. TV only got one channel. Said they had WiFi. They did not. No breakfast the 3 days I was there.

No one came by to clean the room the 3 days I was there. Microwave and Fridge were dirty. "Bed spread' looked like an old blanket you might put down for your dog to use. Good thing I travel with with my own bedding as I was afraid to pull the 'blanket' down.

I was looking for a cheap place to stay, BUT not a dump. It wasn't worth half what they charged me.

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Megan Ord

Dec 28, 2022
0

On December 26th, 2022, My husband and I went stay at the Super 8 hotel in Omaha Nebraska when we went in to see if there were any rooms available there was. so, we decided to stay there after the day we had.

we very tired and ready for bed. When we got our room that evening, I first noticed that bed sheets where dirty and stained from something, then decided to take a shower, the towels that were in the bathroom smelled awful and looked uncleaned.

but I was very tired and didn't care at the time. The next morning, we decided to go eat breakfast what a joke there really was nothing to choose from. My husband had the biscuits and gravy was cold and biscuits were so hard it would take a chainsaw to cut them.

We had a better breakfast from last hotel we stayed at night before. Then we decided…

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Yvonne Champlon

Dec 27, 2022
0

We stayed at your motel in New Albany Indiana on 12/25/22.

First complaint they were not going to take my Service dog then they said ok after i stated we would go else where. 99 plus tax. We got a room w/2 beds. People above us stomped around it sounded like they were fighting. 2.

In the wee hours someone was leaving n they were very loud. 3. 99. Called asking for and itemized bill to be sent and she didn't understand what I was asking for then said she was very busy and hungup on me.

When you are talking to potential customers you do not hang up on them. 00 for a ice bucket. I think they. 00 for the dog and said it is an ice bucket. I guarantee I will Not stay at Super8 in New Albany Indiana again, I will go to Comfort Inn or Hampton Inn.

I will tell my family about this as well. My…

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Matthew lamb

Dec 26, 2022
0

They took the money from booking.com and also charged my card at the front desk. For one nights stay on 11/1/2022 to 11/02/2022

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Victor

Dec 24, 2022
0

I recently started at super 8 Austin university everything event ok at first but the next day after i PAID TO RENEW MY ROOM I LEFT leaving all my belongings in the room when I returned however the door was locked the windows and the curtain were open and I went to get the key came back to my room and all my belongings were gone the room is cleaned and all my things were gone I went to the front desk and

asked what happened to my things they act like they were oblivious to what happened to it so they were going to review security footage yeah they didn't get back to me basically I'm getting the runaround i list everything i had there my wallet 400$ cash clothes personal belongings.... Every time I try to get an answer about what happened to my things I get to run around or told to call…

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Sheila Polkinghorne

Dec 22, 2022
0

You need to check into who’s representing your name. We just spent 1 night at the Super8 @ 7134 NW Loop 410 San Antonio TX. It is the most disgusting place we’ve ever been and should be shut down. It’s a place of squalor…I could go on in great detail, but don’t have enough room here.

Promoting no breakfast, no room cleaning, etc, etc due to COVID restrictions! What a joke…the place is a cesspool.

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