Mauricio
On March 26th, 2023 we stayed at this hotel for 1 night. The following day, we exited the hotel at approximately 10:45 am. At approximately 2:00 pm, my wife realized that she had left both rings on top of the bed at the hotel. I called the hotel and spoke with front staff Roo and informed her about our situation. Minutes later, Roo called me back stating that nothing was found by the cleaning staff.
At approximately 3:30 pm, we arrived back at the hotel and spoke with front staff Shiraz. He was very kind and allowed us to check the room we had stayed at, Room 215. Unfortunately the room was already cleaned by the cleaning staff, and had left for the day. Shiraz feels that hotel policy states if anything is found in the rooms, normally the items are brought to the front desk and logged in…