T-Mobile

T-Mobile failing to live up to their contractual agreements. After an incident a little over a year ago of tampering with my device my service and my financial side of my account T-Mobile now tries to breach the contract agreement that we came to to settle this matter by increasing my monthly billing rate despite the price lock guarantee and

trying to add a $5 service fee for paying in cash at a local store for my services this has never been an issue in the past and should not be an issue now. My opinion of T-Mobile has deteriorated to the point that I wouldn't even give them a tenth of a star.

I have a outràgous phoñe bill for $400 they are charging me for Internet service. I gòt this phone September. I paid $180 . for phone and tablet there's a promotion for people a certain age. my first bill was$141 my second I paid $86. now it's $400.

I have a text on my phone where they said that they would credit my account. am not paying

They lied and were absolutely no help after being a loyal customer for 16 years. I would never use t mobile again as a carrier.

Back in April I was promised a gift card if I switch over. Since April it's been nothing but lies after lies & switching terms. As a disabled veteran I find this absolutely disgusting. You should all be ashamed of yourself.

Good thing I kept every email & text since April and now everyone will see your lies on yelp,Google, FB, Twitter, etc,etc

I purchased a T-Mobile home Internet system. I change my mind and decided to return it within the 14 day trial. Or Grace. I called got my account canceled. Supposedly sent the hardware back. I then got charged afterwards for a monthly service so I had to call and request my account to be closed like I was already told it was done and asked for my auto pay to be taken off because apparently auto pay doesn’t have automatically stop when you cancel your account, that’s dumb.

OK so sitting here two weeks later I get an email saying my auto pay information has been changed from my credit card to my bank account information on a closed account. Why that is ridiculous. I’ve never even used T-Mobile I can’t get logged in because I don’t have all the information to get a login , your system is not…

The worst customer service. No qualified folks at the customer service.

-I got a phone number belonging to a person who had just given up the number. They have many enemies, as evidenced by my receiving curses by text and e-mail.

-The person before me didn't pay their bills so I kept getting messaging from T-mobile regarding money I owe, despite not owing any money.

-The person before me tried to get their number back and asked to port their number, once it was mine. I spent hours on the phone with T-mobile trying to change my number to an easy number and give up the number. However, T-mobile was unable to offer me an easy number to remember, so I kept the old number.

-The person before me changed my pin on my account.

-Whenever I needed to reach T-mobile, I was asked to call customer service. I wasn't given the option to e-mail them, and the people…

Lost all my hope and respect for T-Mobile! I’ve caught T-Mobile literally serval times over charging my bill!!! I’ve also caught representatives upgrading my plans telling it’s a new promo it’s. lmao so then T-Mobile tells me ok we can fix it just pay the 510$ and your plan will be changed the next billing cycle!! Wow!!

What about pass June July 2023 I found out I had a device I was paying for that I didn’t know bout until I called T-Mobile and ask why was my bill so high and they told well to have 3 watches!! I said I don’t have 3 arms why would I have 3 watches I only have 2 watches one mines 1 for my daughter!

December 2023 representative told me I owed a back balance of almost 200$ from October unfuknbelievable that T-Mobile will actually let you go that long without paying the bill!…

They are trying to charge me for replacement phone I already sent back to their warehouse . Tracking his showing phone was delivered there but there are still trying to charge me . A complete scam

I am Canadian . When I came to Florida in early Nov. I went to T Mobile to have a line added to my iphone till April. I thanked her and said that I didn't appreciate being taken advantage of at 79 years old. The days passed…

I was with t-mobile for over 13 years only for the last six months or more I had many problems with my phone that cost me eight hundred dollars with the same problem never be taken care I cancel them they sent me a bill double the amount from my last bill after costing me 800 and about four different phones and nothing being fix its not right

I have been a customer of T-Mobile for 22 years and I have never been so frustrated. I upgraded my phone on January 13th and apparently the rep at the retail store set up my phone to hard of hearing and I’m was not able to receive or make phone calls.

I can now make calls but not receive them. NO ONE can even help me without hours one hold and transferring. When I called the retail store I was HUNG UP on twice. I just this issue rectified. I need to be ABLE TO RECEIVE CALLS.

I’m so frustrated with mobile and their unprofessionalism. How do you pretend that the person who screwed up my access doesn’t work there and the hang up on me???????????? I spent a ton of money to get upgraded. T-Mobile should be ashamed of themselves.

HORRIBLE, I didn't choose Tmobile, and I never had any problems when it was Sprint. Since switching over to tmobile it has been nothing but problems and frustrating issues. I submitted military discharge papers for a discount, however every time I try to change my plane to save money I get an error and cannot change.

Went into the store and the level of rudeness and and complete incompetence from the sales associates was baffling. I tried to make a simple change online, unable to. Called customer support and while she helped with the initial problem, it took 15 minutes just to get past the ignorant automation to get redirected to an actual person.

Then it took 30 minutes of listening to tmobile advertisements while on hold waiting to actually talk to someone. THEN they actually charge me…

In August 2023 I called T-Mobile to inquire about current promotions. I was told that if I mailed in my 2 iPhone 12s that I could get new iPhone 14s free of charge. I immediately started getting notifications that I was going to get charged for the new phones.

I immediately called and pleaded with them to please listed to the recording. They said that they couldn’t do that. They finally decided to enroll me into a new promo that would give me a discount on my new phones.

I didn’t want to pay but felt like I had no choice. After 4 months I received a new bill again charging me for the new phones. They cancelled my 2 year contract after 4 months! I would have never gotten rid of my 2 iPhone 12s that were paid for had I known I would be paying for the new phones. PLEASE CORRECT THIS! This…

I have been treated after8 years so poorly by the customer service team. Promises of call back. Never follow through they blocked my checking account after the Rep typed in wrong information. It is just one thing after anothet

Thugs and thieves at best. 00 whopping dollars. 00 because I could prepay anytime without penalty. 00? Hell no. Thst was never what I was told by their salespersons in their now defunct dtire

Horrible. I filed a claim to get my device screen fixed. The CPR did not have all of the pieces, wanted me to wait 4 days. I told them no, to put my screen back on and ill go elsewhere.

the claim was rejected by me. I call T-Mobile and they aren't letting me transfer to a different location.

Worst experience in quite some time. They extorted me and were incompetent.

Also, the manager at the T-Mobile store on Bee ridge Road in Sarasota Florida should be fired. Rude, Nasty and other adjectives I could throw in there but I am trying to be a gentleman. Chronology of issues: - I wanted to switch 2 lines from Verizon and go to the senior plan on T-Mobile.

One of the Verizon phones still had to be paid off if I transferred lines - T-Mobile says no issues. They would give me credits equal to the payoff amount for the Verizon phone. - They unpack the new upgrade phone at T-Mobile and put on a shield protector that I wanted while the lines are "being transferred".

2 hours later they come back and tell me there's an issue. My Verizon phone is locked and they can't give me credits to…

I have had the worst experience with T Mobile I'm just getting started I've paid for this phone for 2 years and they said I was leasing it.and if I didn't turn phone in and up grade I get charged another 300 and took my payment for 125.00 and suspended a special needs kids phone

my moto g phone locked up and when i called the company they said to go to t-mobile in madera ca. along with my id to show i was a customer as they would reset a new password as mine was in with my phone numbers that i didnt have access to.

They closed at ten so i got there around 9 with my grand daughter. they said there was nothing they could do. so here i sit at home for the last three days with no phone thats working. i use my grandaughters phone when she stops by to see if i need anything.

Withot a pin number to unlock my phone i cant access anything on my phone.. I have copd and theres no family i can get ahold of and no way to get an ambulance to come and take me to a hospital when my breathing goes bad.

Im on oxygen 24-7 to be able to breathe . and the closer i get through the…

49. After I purchased it, it was all lies. I got promised (after 30 days), they would fix the bill. 50. Even though, I do not have a separate line for the watch. Today, I found the charge is $192 after auto-pay.

I spoke with Chris, Leah, and Charlie and they have been rude to me. Even though I offered to pay the remaining balance for the watch and go back to $152. But they changed the plan without my knowledge. I am not proud to be part of T-Mobile because after 5 months, I will finish the installment for iPhone 13 and I will move to another carrier that respect their costumers.

customer with T mobile over 8 years want to unlock my fully paid iPhone and they didn't unlock I was calling them for weeks. please if you are reading this don't use or transfer to Tmobile customer service is worse. the are rude.

they changed my plan too without explaining me the features that ill lose. now they want $30 each line to add the same features that I had free before.. stay away from Tmobile

On October 28, I accidentally dropped my phone, resulting in a non-responsive black screen. Subsequently, I contacted T-Mobile to initiate a repair claim. Hoping to maintain access to critical communications, I asked if my iPhone 11 could be activated as a temporary solution. However, the device couldn't be linked due to issues with the one-time text verification.

The following day, I reached out to T-Mobile again, hoping to resolve the connection issue. Unfortunately, neither customer service nor technical support could ascertain the cause of the problem. After three unsuccessful attempts, I was advised to visit a store for assistance.

I went to the T-Mobile store located at 125th and decided to upgrade to an iPhone 14, given that the connectivity issue remained unresolved. Although the…

On November 3rd I attempted to return an iPhone from the store i had originally got it delivered to 34760 ford rd located in westland and spoke to a black lady name Ishraq. She proceeded to tell me because i didn't have the box they weren't gonna accept the phone.

She was extremely passive aggressive while i was sure i could make the return having spoke to someone from the same store prior to showing up. I left highly disappointed. One of the members proceeded to make a joke using a sarcastic remark prior to me leaving.

I then called customer care who confirmed I had 20 days to complete the return and proceeded to tell me the box was not a requirement but a recommendation. I called the store again and Camron again begin to tell me he couldn't take it without the original box.

I then…

I had fraud on my bank acct I had to close the acct and open a new one. I called T-Mobile and gave them my information then I get a email saying I owe 92$ so after several attempts to speak w/someone finally I get to a rep and explain my situation AGAIN (for the 3rd time) explaining there was fraud on my bank acct.

etc…she agrees to remove the late fee charge and puts me on hold, then the call drops so here I am AGAIN ON HOLD waiting to explain my story yet ONE MORE DAMN TIME!! I am furious. The rep never bothers to call me back Iand now I’ve been on the phone for OVER an hr for a situation that T-MOBILE MADE WORSE

Your user with number 704-920-0060 is using google voice and other mobile applications to commit the crime of harassment. Sending hundreds of texts and making hundreds of harrassing phone call to people who have sent cease and decist orders

We went to change services and it was a cluster.

First they had us disconnect our phones before being able to provide us with new ones. We had to wait for them to go get our phones and then had issues because of me not being able to remember my password it is do old, my bad.

Then instead of doing a cable to cable transfer she told me I had to wait 6 hours to receive and reset from google. I went back and asked for a cable to cable transfer and the gal didn't know she could do it that way.

I use my phone for work and needed it. When I returned to the store I fell over their curb, injuring myself and when I said something not one of the employees asked if I was ok. I will not return due to lack of customer service.

Yes I'm in a mesquite tx location and ur employees here r talking very loudly about smoking dope and hitting glass pipes I just think and I'm sure I can people to agree with me that shows lack of respect of customers cause for one what there was a recovery addict r maybe nobody just dnt wants to hear that kind of talking. Very unprofessional and disrespectful.

I have been trying to get my SIM unlocked ever since the 9th of October. I was on the 10th I talked with someone in customer service. On the phone for about 2 hours did everything give everything that was asked, was told it would take 72 hours asked to speak with supervisor was hung up on .

On Friday October 13th which was the 72 hours SIM still locked called talked with 2 people one of which was a supervisor. She tells me that there was an error. Don’t understand how when lady talked to assured me that on the 13th would be done.

The supervisor also told me she found it and would take 48 hours. Called back Monday still SIM locked was asked was I told that department isn’t open on the weekends. I wasn’t so told would be another 72 hours. Still no SIM unlocked.

I have been without my…

43 on Oct 21st the summary is wrong and there are items on the bill i know nothing about and a phone number that is not mine i need someone to check this out ASAP ; i'm at work and the reception is poor in here so if someone would text me i would appreciate some info thanks in advance

T-Mobile has a recording that says they care. But no, they do not care. I have not have a Sim card for two days now. And I e been calling and being on hold with T-Mobile for 3 hours at a time.

My phone tells me I'm not registered?? 00 a month for past 7 yrs? This problem shows up every 2 to 3 months average 4x a year for past 7 years. I call them they reset phone works 2 to 3 months problem comes back!!!!

I file a complaint call back a few weeks later they say it's completed and closed out only for it to happen again??? I need to talk to somebody at corporate level Please. 203 895 8601

I have been a loyal customer 17+ years. The customer service has gotten so bad this past year. I have been lied to by customer service. Then the floor manager did absolutely nothig except tell me I needed to change plans in order to get what other service agent told me I qualitied for.

I added 3rd line because of what agent said but when I got my bill I had charges I never agreed too! I was lied too about service I was getting. Then they talked to me as if what I was saying was not true.

When I called to inquire about a third line agent told me I qualified for free line and a free cheaper phone. So I told her to set it up. I paid tax and she wavied overfee, phone case charge and activation fee.

My next bill came and I was charged for a service contract that I never asked for and for the…

T Mobile is impossible to reach in regards to contacting them about billing, payment etc. The wait time to reach someone is upwards of an hour. Consequently, nothing gets resolved as I cannot wait to speak to someone for hours at a time.

I often give up after an hour.

My complaint is they're charging me for two lines I did not have I only have their internet and then suspends my account because I won't pay $300 and some odd dollars I'm a single mom I barely making ends meet to begin with and then was told by a rep that I wouldn't be charged for anything anymore and asked me to pay her $28 in the beginning of August and I would not be charged at all until my Internet bill in September that was a lie I was charged 20 some odd more dollars at the end of August and

then they do my billing early and then charge me 70 some odd dollars and it should be 50 made me get an overdraft at my bank so it's double or what I usually pay I'm just so sick of these Liars this business sucks and I will be changing my internet

I canceled my home internet that i had with t moblie back on june 12 2023. Ive called 5 times to try and get my refund that i paid too much since my service was canceled in between billing cycles.

83 is the amount of refund) i was told it would be credited back to my matercard and it never was. Really think its redicious to have to call and still not get what your company owes me. Should be refunded already.

Hope i can get this refund but i am not holding my breath.

I cancelled my T-mobile home internet service on March 26, 2023. I shipped the equipment back with the return label your representative emailed me.

I wish I could give a 0 star. T-mobile phone insurance is a scam. My phone stopped working and they told me that they only change if it's physical damage. So, do I have to throw my phone to a wall to break it so they can help me? I pay for this insurance for over 3 years, never had to use but when I have to use, I have to pay to get it fix and only if it's stolen, loss, or physical damage?

I WAS ON THE PHONE FOR OVER 4 HOURS. Costumer service is the worst ever. RUN AWAY FROM THIS COMPANY.

Oon or about 5/2021 when I wasn't a customer I've been informed by McAfee antivirus which is a app that T-Mobile is in agreement with. Informed me that my info has been stolen through T-Mobile breech not just once but 6 times or more in the following months And T-Mobile did not inform me of this not through phone email. Or mail.

When it clearly states that suck fraud be dealt with as quickly as possible. How irresponsible is tmobile and it's management to let this happen. Without any effort to help there customer. I'm so angry I can't even beleave what would u do if it was your SSN stolen.

And no one responsible enough to inform u. I think your liable. For damages and I'm going to pursue Thank God for McAfee. Informing me. At a now fico score of 8

T-Mobile got 1 star because it wouldn't allow me to give u a Zero and that's what ur worth to me a big fat 0.... I was with TMobile for 7 years when an accident left me nearly dead for 7 months...

00 that I owed them including the price of a phone TMobile made me start over as a new customer and then made me pay for the new phone upfront they then told me I was a new customer and anything I wanted I had to pay cash for... I wanted an apple watch and they said I had to pay $400 plus tax and activation fee I ask what happened to my 7 years worth of f points...

OOOHHH T-MOBILE STOLE THEM FROM ME.. I paid u the $664 I owed u but u stole my points from me... That makes TMobile thieves ur pathetic thieves who stole from me.. it's only fair u give me my points or my $664 otherwise ur a thief a…

I switched over from at&t to t-mobile. They promised they would pay off our previous bill and said they'd send us new Sims to plug in our phone. We ended up going in store with the Sim cards and grab bottom of the barrel cheap but affordable phones.

My wife got better pricing so they continue getting phones switched. Home a few day with phones &internet box and now I have a bill for 2 Sim cards even though we canceled in store. What makes me the most unhappy is wr just reached the end of our first billing period and it wasn't 28-31 days no, we had a cycle with a full bill for 21 days.

I started a new job I try to change my due date can't do it. Here I had a bill of $198 now $275. Shame on t-mobile we already regret the switch so much they can make so many offers or promises but never…

I went a Tmobile store, spending 4hours trying to open the new line for our business at June,26,2023. In the end they told me the line cannot get successful because of the system had problem. At the middle of july, Tmobile sent me the bill to pay the monthly fee, I was very surprised because this service was not get through, and I did not receive any service from T-mobile. I called them hotline.

and they asked me to the Tmobile retailer store to identify details. So I did spend 2hours traveling and waiting in line to explain why I showed up there. and their staff told me, they cannot do that service for me.

Only way is to contact the service line by myself. I called Tmobile again. they asked me to go back to retailer store again. I m very struggling, and waste a lot of time to solve this…

This place is just wrong and they are criminals i naught my iPhone from the store and about 1 hour after setting it up the Face ID did not work in the phone so I took it to the store and said I want a new one cause this one that I just got is not working properly T-Mobile told me they can’t give me a new phone I have to bring it to apple I did and

apple could not fix it and I was told the device is defective and they will give me a new phone.

However the phone they gave me was referbished and I told them I payed full price for my phone and u just give me a phone u charge people 150 for. I do t want this I want a new one.

They refused to give me a new one and made me leave the store I went back the next day and was told there’s nothing they can do. They also told me there’s a promo that…

We came over to t-mobile from att I don't know which one is worser. after going back and forth with them they finally decided to accept that these phones were garbage and allowed us to upgrade to Samsung a14 which are just as horrible.

When we got the new phone they never sent return labels or boxes to return the raggedy Revvel. When we called them about it they told us to not return the Revvel 6Pro phones which is why they didn't send us labels.

We'll we threw them away and now they are added this non return fee on the account and it should not be there. We have called them over a month and keep getting the run around about it. zero accountability for their employees .

They told me what to do on a claim and I did it and what I did null and voided my insurance claim and they refuse to make it right after I only did what they told me to do. They told me to switch my phone over to another phone and it ended the insurance on the broke phone and now I'm stuck with paying on a phone I can't get repaired and Iris, the so called manager, was obnoxious and rude and clueless!!!!

Multiple requests for a final billing statement and a prorated bill for the final week of service have lead to being charged $35 for refusing to pay for a full month of service and being yelled at by rude customer service reps. All I want is a reasonable final bill and a final statement. Instead they've forced me to needlessly drive to the store twice and deal with several intractable customer service representatives over the past two weeks.

I needed a new phone/company because my phone was dropping calls. I decided to move my service to t-mobile. The first call I made dropped so I called 611 and was told that they were working on the tower that wouldn't be fixed for 6 months.

At this time I knew I made a mistake changing my service to t-mobile. I chose another company within a day. When I had my number ported to the new company t-mobile informed me that it would take 72 hrs to port the number.

It took over ten days to port the number and they charged me a full month for the one day of very bad service. NEVER DO BUSINESS WITH T'MOBILE,Greedy and sorry company.

I had a payment arrangement set up with t-mobile in July. 28 sure on the 18th. 98. In the 17th. T mobile tried to take the payment from my designated card, which was locked, after I had already made the payment.

They then tried to take the payment from an undesignated card, this is after the payment had already gone through on my end. They did this repeatedly, causing over draft fees on an account, that I didn't even authorized for the original payment.

I called them, they supposedly fixed it, and did it again, and again, and again. 00. I SPOKE with them several times, each time thinking that we resolved the issue. Each time they continued to try and take the money from my account.

They have charged me several fees, such as RETURNED PAYMENT fees that I never should have been charged in…

Charged for a warranty exchange on phone that was damaged during the shipping process... UPS accepted the claim and is going to Tmobile for the device but they turned my phones off for non payment. This is a business account with technicians in the field so I had to pay.

I have been dealing with this for months, spent hours on the phone with them & been transferred so many times.

When I switched from AT&T, I was promised in the ad, a $200 gift card. After several calls to customer service in which i was blown off every time I'm considering returning to AT]T. The price was higher, but at lest they have reliable and truthful customer service.