T-Mobile

I signed up for a T-Mobile Home Internet free trial in September of 2022. Before the end of the free trial period, I told them I wanted to cancel and started the return. They confirmed receipt of the returned device on 10/17/22.

I still ended up getting charged for the first month of service, $55. I started getting monthly statements in the mail saying they owed me $55. I called them multiple times to try to get them to send a check, they always just assured me it was coming.

I finally got a refund debit card in the mail this week (like 10 months later), and it's virtually impossible to gain access to the funds. The website for activating the card or transferring funds apparently requires using Google Chrome, as every other browser loads a broken image for the captcha. Your session ends…

00 dollar Visa card for transferring my internet service to your network. I will be making my second payment on August 21. The payment is taken automatically out of my account. I called today to find out when I would be receiving the visa gift card.

Your customer service asked for a code number which I don’t have. I gave them the last 4 numbers of my account and that wasn’t enough information. They even told me that I wasn’t with them. Which is crazy. I received the boxes, hooked the box up and the internet is working fine.

Your customer service is not trained very well in how to answer your customers questions. I was told to go to one of your stores for help. Than she said once I got there than they would tell me to call customer service and than I could get help.

I asked her why would…

This company is ridiculous. I signed up for home Internet. I got the email and it had a different name attached. I saw the email before getting off with the agent and was told I would have to go into a store to get it updated with my ID because there's nothing they can do.

I had it less than a week and it wasn't working out for us so I decided to return the equipment had another hassle in the store finding my account then as I was leaving, they told me to dial 611 and make sure that my account was canceled well I don't have T-Mobile for my phone service so I asked him to provide me an 800 number which they did.

I called in provided my Social Security number and without the pin I set up they were unable to access my account. I did not even have this week so I didn't set anything up…

I was forced to upgrade from my Kyocera phone to a Sonim when T-mobile/Sprint moved to 4G/5G. I used the Sonim phone maybe 5 or 6 times and it died, would not even turn on. Called T-Mobile and got put through their Customer Disservice wringer.

on 14 August 23 at 5:00pm I spoke with "Brooke". Was on the phone with her about the dead Sonim phone for 55 mins. s. she told me the phone was eligible for a warranty replacement. Sonim warranties their product for three years.

Brooke said her system told her to contact Tech Support. She did and was x-ferred to FOUR different people in Tech Support while I was on hold. Brooke came back and said she had Fred on the phone from Business Tech Support and she was transferring me to Fred.

I was transferred to Fred at Biz Tech Support @ 5:53pm and…

Worse customer support and outright deception and lies! We tried to get new service and wasted hours online only to have to order done wrong and we NEVER received the 5-SIMM cards as promised. We called and emailed three days later to cancel the ordered and we still received a bill despite going into a T-Mobile store and then calling two more times. No phones were ever activated!!! No services were ever provided as we never got SIMM card and never transferred a single line and they’re billing up nearly $700.00!

Stay away from T-Mobile - we are preparing to file suit to recover all the lost time and monies spent trying to right their wrong!

My internet went out Thursday afternoon. I gave it a little while and reset the gateway, still no connection . I called customer service they told me to go to the nearest store and get a new sim card to see if that solved the problem, if that didn't work said I could exchange the defective modem at the store as they were in stock.

I live out of town so I drove 45 min to get new sim card, new sim card did not solve problem . I was told by store employee they could not exchange gateway, I had to do it by mail.

Got back home called customer service was told I would recieve my new gateway the next day . The next day no modem, checked shipping details, it hadnt even been shipped. Called customer service again, was told I could exchange the gateway at the store he made a cal to make sure they…

T-Mobile has lost another customer, due to Overcharging, Broken Promises, Poor Customer Service and A Senior shouldn't be treated this way... Nobody should! Charged me for $105- for back copies of my own bills, then did not send anywhere near what I paid for, an hour on phone, 6 times on hold, finally Supervisor Lexy said within 24 hrs it'd be resolved...

It wasn't, its not, and T-Mobile's not caring just cost me more $$$ than you can imagine. Shame on you, Angelo & Lexy.

(Should be zero stars) I do not recommend this company to even my worst nightmare. I come here to complain about my own going problem with T-Mobile. They have shady practices to bait and switch people. Deceive and lie just to make a sale. The.

Say the promotion you do qualify for. That's there favorite sentence. I get zero service from this company and cancelled because of it. I was to get two FREE phones and a FREE computer. That's was a total lie. I got the phones free after the first bbb complaint.

But after my second one they are trying to charge me for the computer that I didn't want in the first place. I have screen shots to prove zero dollars. But yet they still say they won't honor anything anyone says in this business.

Funny part I have screen shots of a lady from T-Mobile…

In February 2023, I attempted to transfer phone service from AT&T to T-Mobile. I received the SIMS cards, followed instructions and called the T-Mobile number. The representative was unable to "ping" the cards and said I needed to go to a store for help. I immediately went to the store at 7029 S. Lindberg Blvd. St. Louis, MO 63125. After waiting fifteen minutes for the personal conversation between the employee and another customer to end, I was told they couldn't help me. I returned home and called T-Mobile again and was told they should have been able to help. At this point I decided it wasn't worth the effort. Since the cards were never activated, I didn't think I would get a bill.

In May, I checked my charge card and indeed was charged by T-Mobile in March, April, and May. I called…

On approximately August of last year I was sold T-mobile ' internet service. There is a government program that pays $20. towrds that service. The representative took my order and applied that government help. At least that's what he told me. Miami.

After he left I got a huge bill so I called T-mobile. It escalated to a supervisor handling the call. The guy was extremely rude and arrogant. Since I was on autopay, I honestly never looked at what was being taken out.

For a year I was paying the full $50 for the internet. The representative that sold it to me ,totally lied. I just now asked T-mobile to pull up the recording and they will see how he misrepresented T-mobile and lie d to me just to sell their…

I been loyal customer for 14 years. I just went today to pay my bill at the store like every month. 00 to paid in the store. That really poor customer service.

For the last week and a half I have been trying to get a transfer number to get away from T-Mobile and get a Jitterbug telephone. I have a bunch of transfer numbers from T-Mobile but when Jitterbug tries to get a transfer T- Mobile maintains that it invalid.

I have tried to contact T-Mobile and they keep me on hold and try to get me to get their apps and awful service. Their awful phone will not take messages and they refuse to give me transfer numbers on their awful phone or give the transfer number to me by e-mail for ridiculous security reasons when they know I am the owner of their awful phone and

they have my password and last digits of my Social Security number. Now they want me to go to their store and get the transfer number but I am afraid that they will force me to go back home…

About 2 months ago I had a Samsung s-21 . I had a problem the phone told me I had no network connection. I took the phone to tmobil, they changed the sim card and it worked. Next day the same thing happened.

I went back to t-mobil and they said it is a Technical problem and I needed to send it in for replacement. I did that. A replacement device came. A few days later, I was billed for $990 for a phone.

Tmobil told me that they never got the phone. Later I was tgld me they had received it but it was damaged and that was it. I sent tmobil a device that was damaged but not physically. Tmobil insisted that was that and nothing else would be done.

I have called and talked to many people. One man ( an American named Omar asked me if I thought that I was the only person this had happened to.…

I have a sim lock on my iphone 14 brand phone by t-mobile and I can't contact them to have it removed.

want to send message to CEO T-MOBILE and Verizon don't care about the costumer or the people you have gotten rich from my marriage or 14 years is ending in broke have 10 children 6 boys and 4 girls and my oldest daughter was killed 3 years ago August, because of T-Mobile to start with you aloud my phone to be hacked and locked down twice and it pissed me off so

bad I smashed the phone and threw it out in a field. I paid my bills in cash at the T-Mobile store but after paying $60 the first time two weeks later my phone gets shut off someone else created an online account paid with a prepaid card and

canceled my subscription the manager at the store I paid at you knew that I paid two weeks price 460 out of his pocket and pay my bill again just so it can be shut off and locked 2 hours later…

I have an j termed account through T-Mobile. Since day 1 I haven’t been able to access my account. My service keeps getting disconnected and I’m being charged late fees for something I have tried numerous times to to get taken care!

I’ve been to the actual store several times and Niobe has done anything about it.. Today July 29th 2023. T mobile attempted to take almost 400 dollars out of my account when my internet is only 60 dollars . So I went into the T-Mobile store in Wooster Ohio and they proceeded to tell me that I have 2 lines on my account but can’t tell me how or why a second line was added. 00 dollars..

I told your employee that I’m not paying for something I don’t have and I wasn’t paying the late fee or reconnect fee!! I’ve been doing this for months and it is not my fault…

Good afternoon. I just wanted to write this email so that you are aware of my situation as am pretty sure I'm not the only one that this has happened too. This is also being forwarded to my attorney for documentation purposes.

On 2/3/23, after having issues on the Samsung website, I called T-Mobile to order a green Galaxy S23 for my Wife during the pre-order specials that were pretty close to what Samsung was offering. The order number is S129358711. T-Mobile representative, Pablo assisted with the order and stated that I would be getting $500 credit for my wife's trade in which coincided with the pre-order special I saw online on both Samsung and T-Mobile sites. He said the credit can take up to 2 billing cycles. On 2/15/23, I received an email stating that my Wife's S20 5G was received…

21 on July 4, 2023 at my bank from a phone charge I do monthly. It was not my mistake they did an authorized charged and I've been trying to get my money back nearly a month now! I have spoken with a rep named Daniel, Axis, John, Josheoua, Shy, John Louiesy online, Zia, Love, Mario and his female Supervisor, Corporate twice to be referred to Carl, and Ron now.

It is now July 27, 2023 and they keep giving excuse of repeat failed refund attempts. The charges are unauthorized and I want my refund to my bank at once. Why does it keep failing and all these games? Today Ron tells me I may not be eligible anymore cause more of the month I waited for their refund for ripping me off on my debit card which should have been fixed right away. It is ridiculous!

Good day My husband got me an iPhone from T-Mobile in 2021 . It is locked because it was under a contract . The payment has been completed this month 2023. Called T-Mobile to unlock the phone and they claim they can’t find the phone we purchased from them 2 years ago in their system .

Trying to get help with changing my phone and Kathy at the International Mall t-mobile store was very rude and had an attitude. I realize she wasn't selling anything but I believe customer service is part of her job. I have been with t-mobile for years and the attitude of some of the employees leaves a lot to be desired.

To who this may concern. My name is Camella Bisnott the owner of Lavish Home flips and Cleaning llc. I would never recommend Tmobile to anyone for the simple fact of all there promises that they make, however they don't keep them.

I am paying $607 on a phone bill monthly that include insurance and I'm being targeted by there insurance company. Every insurance claim my company does gets denied even tho I pay 180 an insurance per month. My son was held at gun point for his cellphone.

I had to replace his phone. I was told there was misrepresentations. How could that be when I have a police report and witness? All the claims on my account have been denied. So they have to do a in-house claim, which they ended up doing warranty claims that cause my account to show due for more than what it…

On or about Feb. 19, 2023, T-Mobile induced me to purchase a new phone and upgraded cell phone plan in exchange for a promised $500 prepaid gift card from T-Mobile. T-Mobile's representative informed me I was pre-qualified for the gift card on or about Feb.

19, 2023, and that I would simply need to pay in full and then upload my receipts online and T-Mobile would mail me the gift card within 2-4 weeks. I paid in full, uploaded the requested materials and received a confirm and tracking number from T-Mobile on or about Feb. 19, 2023.

After 4 weeks passed and no gift card materialized, I contacted T-Mobile customer service and was assured the card was on its way. I called again in March of 2023 and was told that T-Mobile would "re-send" the card. Again, it never came.

" Again, it failed…

T-MOBILE CUSTOMER SERVICE SUCKS #611 AND SERVICE AT HAGERSTOWN VALLEY MALL HAGERSTOWN MD 21740.

I would never recommend Tmobile to anyone for the simple fact of all their promises that they make, but they don't keep them. Every insurance claim my company does gets denied even though I pay 180 insurance per month. My son was held at fun point for his cellphone.

I had to replace his phone. I was told there were misrepresentations. How could that be when I have a police report and a witness? All the claims on my account have been denied. So they had to make an in-house claim, and they ended up making warranty claims.

That case my account, I show, is due for more than what it is because they never adjust the bill to show that I don't actually owe it, to return a phone, but rather than them making an in-house claim, they replace it with a warranty phone which I should be returning.…

Hello, I've come to make a quick complaint. Therefore, I essentially have no more than two bars in Collinsville, Virginia, wherever I go. This is bad since it prevents me from loading anything, letting anyone call, or taking a call in perfect working order.

While I don't think any service is flawless, Sprint at least offered us three to four bars over here.

I have spoke to your customer service people in the Philippines so many times to deactivate my husbands phone because he has died. Each time I am told someone will call me back in a week. Can someone fuckin help me

They have went from the number one cell phone company to the worst. The nine professional agents not knowing their jobs over charges lies it is nonstop. Bad customers service. I’m so disappointed in t-mobile

I started my cell phone service with T-Mobile in March of 2022. It only took about a month for the service to start declining, and declining a drastic rate. I've called and made it numerous complaints not only in store also with the customer care over the phone only two will be told a fabricated resolution.

I have sunk more money into this phone service then I have and any other wireless carrier. It was admitted from T-Mobile that the device I was given was indeed faulty. I had requested for a new device and again I was told nonsense nevertheless not getting anything resolved.

I had asked to upgrade I have wasted so much time and energy in trying to do this only to be told the different answers by each different representative low and behold nothing got resolved. This has made me…

I have been with Tmobile for over 14 years. Usually no problems and the customer service had always been great. In recent months I started a job at a company near Downtown Tampa. This location near the Buccaneers Stadium. Since i moved to work at this location the service has been awful, no internet and calls have been dropping.

I have called multiple mullite times, with moment the tell me we will call you back with no call back or the issue has been resolve keep using it and call back if any problem persist. This last interaction they told me that looking at the address provided the area had been modernized that I should not be having the problem any further, but the reason I called Tmobile at the moment was BECAUSE I was having the issue STILL, but

NO impossible I was still having a…

Dropped calls, signal is constantly intermittent even when laying on a table. I tested the bandwidth, it is fluctuating so horribly since they upgraded a tower near the airport, we can’t keep a phone call for more than 10 minutes! I have reported this for over a year with no help in sight!

I wish I could give 0 stars. My phone suffered water damage and was not functional. I did not remember my pin and without a phone T-Mobile is not able to do much over the phone, because my phone is needed to verify my identity.

I was told to go into a T-Mobile store with my ID to reset my pin. That was incorrect. The pin could not be reset in the store, i could only gain access to my account while in the store. My frustration with customer service reaffirmed I needed to go to another carrier. The customer service representative was the opposite of helpful, they intentionally provide incorrect information for my transfer pin to move my number to another carrier.

After a lot of back and forth and several visits to the T-Mobile store the correct transfer pin was provided, exactly 1 digit…

34 monthly discount on 2 new samsung S23Plus phones. T Mobile now refuses to honor this commitment so I am being overcharged by $66n per monty. I have contacted their terrible customer service repeatedly about this and just meet with complete stupidity and lack of understanding.

When I offered to send them the Sprint document that shows the discount they could not provide me with a means of getting the document to them. I have 4 lines with Tmobile and will certainly take my business elsewhere as soon as these phones are paid off.

In fact I may pay them off early to avoid further dealings with these dishonest idiots, In case this complaint gets to T Moble and I have been a customer for in excess of 10 years.

I will NEVER recommend this company to anyone! I ordered a phone but couldn't get service in my area. 14 was taken off my bank card. I have been getting the run around about getting it back. After speaking to at least 5 or 6 people,they keep changing the date that they say I received the phone and now says that I am not eligible to get my money back.

Hello My name is Yoel Torres with Acc # 976826071. In the month of May, I took a cruise through Alaska with my wife. On this cruise, I did not hire internet or telephone services, we only used our devices in the cities where we got off the cruise. 11 for Marine Services.

I have spoken with representatives and they do not give me a clear explanation on the subject, that is why I have decided to send this complaint, where it can be answered. If I use my phone, only in US cities, and I do not contract connection services on board the ship; Why are these charges being made against me?

I have been informed that since I am near the coast the device uses satellite lines (that does not make sense) I live in Miami, so when I am in Miami Beach, do I run the risk of my device connecting to…

I am currently in Europe and Telemach is the wireless provider. They Stink! Cant get or receive texts most of the time and wi fi calling is a hit or miss. In previous years we had A1 Telecom and no issues.

Please get rid of Telemach, they are terrible. I faithfully pay the magenta plan to get service when I am outside the USA. All I ask for is that I get what I pay for and right now I am not.

The only difference between this year and previous years is that Telemach was not the wireless provider. I have a iPhone 14 pro and a new Mac book air computer. I should not be having these problems.

Waiting on my virtual $100 prepaid Mastercard for the "Refer a friend " program. But everytime i call to ask about it no one knows what is going on. I have had to repeat the same information over and over.

I'm frustrated and very upset. When am I getting my card? I referred 2 friends , I did my part now do your part

Chandler hendry is the worse employee you have he is entirely rude . You have lost my services and probaly a bunch more ppl services . He needs to be fired .

I added a phone line to my account and purchased a new phone. It arrived, I activated it, it didn't work. 5 hours to be told it would sent to a supervisor. The supervisor called 24 hours later where I had to troubleshoot more using the exact same techniques to be told it had to be escalated to an engineer and trouble ticket.

I get a call they say the sim card and phone are defective. They perform a buyer's remorse and tell me to take the phone in store to get a new one. The store would not take it. I call back they place an order for another phone.

That phone arrives, I call Tmobile to activate it and ALL the same things happen. I stay on and trouble shoot for another almost three hours, nothing. They have to escalate it to an engineer. I have still not heard back.

This is the second…

I have spoken to the retention department at T-Mobile twice recently to make changes to my account. Both times, as soon as the agent was aware that I was going to reduce my services the line drops unexpectedly. They both proceeded to call me back and (in a very phony manner) act like they didn't know what happened.

I can only speculate that perhaps customers don't always answer the "courtesy call back" and they are let off the hook, increasing their commissions. I have worked in retention for a similar company so I unfortunately understand how these agents are typically paid.

Something needs to be done, whenever I speak with their customer service for any reason it is an extremely frustrating experience. These last couple interactions have left a bad taste in my mouth.

I am being charged for equipment I don't use phone and tablet. Late charges although you take fees automatically out my account. Promotions that are not properly explained that cost me more money when I went to metro pcs a subsidiary to lower my costs as a disabled senior citizen.

Phone number I have never used and a phone number I've had over ten years that you charged me for. Folk who hardly speak English and who are unable to assist me on the phone. This is a nightmare

49 for 2 lines go5g55plus, with NETFLIX, Apple TV plus for free as long as I have an account with T-Mobile and I have home internet 5g. Then I upgraded phones 9973 & 7363 and insurance on 9973 my bill is not to be no more than $115 per month taxes included.

Also a free line 7000 no charge. I have more proof and recorded phone conversation. Please contact me for more information, since I wording is limited in this complaint. 8653217363

I have gone to the tmobile store in Auburn Ma on 3 separate occasions now at 7:45 and their doors have been shut refusing to help anyone. I realize they close at 8 and people want to go home but the reason I have been coming at that time is because it's the soonest I've been able to make it with work.

Regardless hours are listed as being open till 8 and bottom line is they weren't, 3 times now! I forgot to mention that was all within 1 week's time.

From start of the service could not send a text nor receive a text nor could I make a phone call while I had full internet service on the phone and 5G coverage according to the phone screen it would drop the call it would not send the text. Despite calling and attempting to contact the support via text and on the phone and through the app they would not or could not get it situated and get it fixed and now that I have switched services they are still trying to charge me for the phone.

Will not let me turn it back in. I do not have a problem in paying my last bill. Even though I couldn't use the phone

In the month of Jan I was being told that I will get $10 credit in my line every month and that is why I went ahead with iPhone 14 pro from T mobile. Now when I call back to T-Mobile they say that i was misinformed which I don’t agree.

00. I lost my employment as of May 27th and am still waiting for unemployment to be approved. I awaken this morning to my service interrupted. I waited almost 30 minutes for a live voice to answer. Wanted team from SC and was told it wasn’t possible.

I’ve been a customer for more than 20 yrs and I’m tired of the antics of this company so I think I’ll move on. Business today is either to make, embarrass or break a person its just overwhelming

Y name is Vernon Bowden and T mobile customer service and self proclaimed polices have had me to call and fix every issue that was done by T-mobile involving the wrong phone placed on my order, me trying to exchange the phone but told I had to wait til I receive a phone that was still in the ware house, T-moble putting the wrong address on the package and wanted me to call UPS to change it, and

now T-mobile took $90 out of my account for service after I concealed everything after giving me a Hassel about the phone. reported about this issue on the 15th of June and they supposedly had reported about it for a refund that would take 2 or 3 business days.

But told today they would just now report this for the refund today. I need my money today and need to talk to anyone other then customer…

Hostile aggressive behavior amongst T-mobile employees.

tried t mobile under the impression it was a trial got sim cards 5 days after sign up didnt work with all phones canceled same day and a month later got a bill for $220 called and t mobile said it was a valid charge will be contacting consumer bloggers and posting the facts on my face book page to ley people decide their opinion on the matter

As a new T-mobile customer of less than 48 hours, attempts to onboard my new t-mobile I-phone , due to poor customer service, group think, and no active listening by you staff, it took 6 hours by myself and my son, working in tandem, to accomplish what should have taken minutes. I am so disappointed. I was promised my the sales rep this was doable in an efficient and effective manner. This was not the case. This was contrary to what I was assured.

I am hoping lessons learned will behove you and your customers going forward; we should be compensated for the pain and aggravation this caused. 6 hours of it.

My bills is very high every month,ranging from 155 to 132 for 6 months and now they say is $117 and I believe it's 104,they been lieing about my bill every month and my phone nearly works,my phone Is the Samsung s22sms901u,I have three warranty exchanges and I'm fed up with t mobile and going to change carriers if I don't get the phone and price I want for a new phone