T-Mobile

I have been dealing with this issue since March 2023 the Supervisor Cayden reassured me that she fixed my monthly bill to $141.55 every month and every month I have to call in and get that corrected from $157.66 to $141.55 a $16.31 difference. It is very frustrating. I just called and spoke with an Alvin and he was not listening he was trying to do the breakdown and telling me no no your bill is $157.66 and it is not Cayden reassured me going forward my bill will be $141.55 it is very frustrating dealing with T-mobile it is now 4 month's later and today was very frustrating dealing with Alvin.

Sincerely,

Paula Lyman

I am a new T-Mobile customer as of two days ago on Monday 6-12-23. I just received my bill and it is incorrect. I'll be working with the T-Mobile store at Valley River Mall in Eugene, OR to resolve that, but I'd like to share my experience with the customer service rep. 'Reeve' who I spoke to this evening when I dialed 611 for support (6-14-23 at approx. 6:00p PDT).

I called 611 to explain that my bill showed I had two lines when I only have one, and the bill was more than it should be. The customer service rep 'Reeve' from the Philippines was extremely condescending, laughing during the call, kids screaming in the background, and asked to place me on hold three times. She stated there was nothing she could do. She said I was incorrect and that I only have one line at $60 a month. 'Reeve'…

Overall the company promos and customer service is great but their basic thing the mobile network makes me upset . I'm been living on an address which is in 5G coverage area and having an iphone 14 Pro Max still a lot of time my youtube videos don't load , my webpages don't load and sometimes I even experience problems in Voip calling like facetime , whatsapp.

For the following reasons I took an additional wifi subscription and still continue to experience same problems there hasn't been any improvement in internet speed . I've talked to customer service and they were kind enough to tell me that a lot of users experience a similar problem in your area and they're working on this issue.

It is fine until they stop these misleading advertisements in my area promising even 100Mbps speed.

Worse company to do business with. Employees are extremely rude and nasty that it is disgusting. Have a charge sitting on my account for a defective device that was send back 5 months ago. These people literally told me I am responsible for this....

Purchased new phone from t mobile doesn't work. Replacement phone doesn't work. Was offered another phone no charge and was lied to. Technician nam Kai. Spoke for 3 days then she discontinued to follow threw wit promised agreement. She conned me and played me.

I have been threw 3 phones in 8 months. I don't want any of these phones . This is HORRIBLE!!

Refusing to let me depute a collections so IM READY 4 SMALL CLAIMS COURT IN PHILADELPHIA to let me fight

Here we are again, still waiting on a return authorization number. Funny when you call customer service they don’t have the number for corporate. The games t. Mobile plays. DO NOT USE THIS SERVICE!

I traded in my device last year and I never get the credit as they advertise. It is been six months, I had to call to Tmobile every month to get this promotion apply to my account. I spoke to their representative and even their supervisor and they just brush me off and stated they will get back to me and guess what most of them didn't call me back except one girl her name is "Carla".

I am so frustrated with this fraud. They had my old iphone and i been fighting with them for my new phone credit adjustment. Can this carrier be trust?.... Can anyone at T-Mobil do their job right??? I need my promotion apply to my account.

Can you give one star? For two weeks now, I've had no internet (2.49 megs download) and all they can do is apologize. Their engineers just sit in their parents basement eating doughnuts.

I purchased a phone and added a line. I called 611 yesterday and they removed the line (no longer needed) but that also cancelled the monthly credit They told me I had to return phone to a store because that is where I purchased it.

I was also told I was still within my 14 days I never received a receipt at the store. I spoke to a Denis yesterday nfrom 611. I would not have cancelled the line and removed my credit if I was not within the return time.

He assured me I was. I went to the store today and was told it is past the 14 days and kept pointing at the return policy taped to the desk like I was an idiot. I have been with tmobile since 1999 with no issues until today.

I will be finding a new carrier as soon as fI can.

Why can I not get service. Is it because I am african American? Should I contact channel 8??

I have not gotten decent service since The beginning of April. My calls drop I can't get data and my son is also having problems with service. I called customer service three times the first time I kept getting dropped calls so I'd have to call back.

The lady there said she tried to fix the problem but you didn't know it was going on and she told me she would credit me $33 for the price of my payment for my phone for the month which never happened . Then I called again and talked to supposed supervisor and he said he would credit me $50 for the month which they did credit it but the added it to our bill didn't take it away.

The bill ends up being close to $300 when I call and complain they did take the 50 off by the event but after I talked to the second guy the first time I talked to…

Sold phones for tradrle in based on 800 off and trade on. Didn't apply 800 off or trade and charged full price. They lied to me. They then offered to return the phones for 70 each restocking fees. Deceptive and fraudulent practices. The customer service people were also not helpful when called to report the issue.

Stay far away from tmobile.

Customer service representatives have helped me alot… but here recently they have helped get a cheaper bill but they told me I could still keep my Netflix and I had to wait 48 hours to set it back up but come to find out today I don’t have Netflix on them after they told me I did… and the first person I talked too just never messaged me back now I know why they didn’t… I am really upset about that I don’t like getting the run around… I’m very tempted to change providers

I am a new customer as of May 1st 2023. I got my home internet device in store, was very happy with the service and product. Right away I started getting emails, most with conflicting information. My daughter has an account as well and my phone is under her account.

I got an email regarding that and realized they had meshed out two accounts together. I called to find out why and have it rectified. I was told it was because of the phone number and it would be separated.

I then got an email telling me my bill would be due on the 22nd. I called about that, full price for 21 days of service? I told the rep I started my service on the 1st because I am disabled and that is when I get my money I’d also signed up for auto pay so there wouldn’t be any interruptions.

What she said made no sense…

Hello my name is Linda I have been with your company for some time now.. It seems every other day that u guys are cutting off my phone saying I two to three hundreds dollars even when I could have paid a bill for $300 u turn my phone off then say I owe five hundred dollars..

You once have turned my phone off . I use to love T-Mobile now I’m over the way u have done me I’m a loyal customer I’m really disappointed in your service.

I purchased a phone, the new Z fold, from T-Mobile 6 months ago. Shortly after purchasing the phone, I started having problems. Once I informed T-Moblie about my phone inability to send text messages and constantly dropping calls, they tried to fix it.

They told me to wait a few days and it would start back working and I shouldn't have anymore problems. That was in December. In January, I started having the same problems. Once again, I called in and they worked on the phone.

I was told to wait a few days and it would start working again, and it did. In late January, I started having the same problem again. This time they sent me a new Z fold phone. I thought the problem was solved.

Two weeks later, I started having the same problem. SoI called T-Mobile and they worked on it and told me…

FOUR DIFFERENT PHONE CALLS TO TMOBILE CUSTOMERSERVICE SO I CAN GET AN EXTENSION ON MY PAST DUE BALANCE, I WAITED FOR 22 MINUTES AND NO ONE ANSWERED THE PHONE. EXACTLY WHAT KIND OF INCOMPETENT CUSTOMER SERVICE DOES TMOBILE HAVE. I HAVE BEEN A TMOBILE CUSTOMER FOR AT LEAST BTEN YEARS, I AM CONSIDERING PAYING OFF MY ENTIRE BALANCE AND CLOSING MY TMOBILE ACCOUNT AND GO TO VERIZON.

THIS IS SO UNPROFFESIONAL AND QUITE FRANKLY I AM FED UP WITH YOUR LOUSY CUSTOMER SERVICE. MY SIX DIGIT NUMBER IS 073048 AND MY CELL IS 8186695291 AND MY ADDRESS IS 334 WEST DORAN STREET GLENDALE CA 91203. PLEASE EMAIL ME WITH AN IMMEDIATE RESPONSE TO MY PROBLEMS WITH CUSTOMER SERVICE.

I AM A VERY ANGRY TMOBIL CUSTOMER RIGHT NOW

I WISH I COULD GIVE NEGATIVE STARS! T-mobile has constantly lied and screwed my bf and I over! This last time we upgrade our phones and they had a buy one get one free deal which we decided to do.

Ever since then we have had nothing but problems. Where they ended up charging us more and the person working didn't put it under by one get one free so are Bill was outrageously high! After constantly calling the help desk.

TMOBILE store & the 4th time of going to the store in person. They finally resolved that. I decided to get a smart watch. We were told it would only add 10$ a month and it would have it's own phone number line.

I was told I wouldn't have to pay anything up front which was a lie I had to pay like 60$ and each month an additional 30$ is added to our bill. Our bill was 200…

I am literally out of word with this company. It’s a simple issue. I placed an order (new iPhone with a new line) with them on 3/24 and UPS lost the package, since then my nightmare has started… T-Mobile assumed I received the package even tho UPS’s website showed package lost and started billing me.

I called them 15+ times (half of the time was with a “supervisor”) in the last 2 months. Every time I had to state my issue over and over again, and everyone of them sent me their so called personal guarantee to start off a new investigation and claimed to call me back.

Only one person called me back and told me that UPS will compensated me with the phone which sounds UNREAL and of course it’s not real! One time they told me they FOUND the device and I will receive in 2 days!

Another time,…

I had nothing but issues from the time i started my service so I was given an insider 20% off discount for the life of the plan. I was told that I could have first responder plan even though my husband was not on the plan.

Not only was i given that incorrect information, I can’t use the insider code because 1. It can’t be combined with 1st responder & 2. The account was already set up when given the code. I’ve had lies from day 1 and I want it rectified!

At minimum, I want the 20% off that I was promised!

I HAVE NEVER BEEN TREATED SOOOOOOOOOOOOOOOO BAD FROM A COMPANY CHARGING ME FOR A SECOND LINE. WERE SUPPOSE TO REFUND ME MONEY AND CHANGED THERE MINDS. STILL CHARGING ME FOR THE PHONE AND I DON'T HAVE IT.!!!!!!!!!! WHAT A LYING COMPANY NEVER HAD SUCH BAD SERVICE.

THEY DON'T CARE ABOUT THERE CUSTOMERS. THIS SHOULD HAVE BEEN REFUNDED MONTHS AGO I DON'TGET IT!!!!!!!!!! DON'T USDE T-MOBILE. NEVERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR AGAINNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

Called all day just to add ACP program already had approval number. Was told to go to store to set it up. Drove 70 miles round trip only to be told to call customer service. Called customer service back was transferred 4 times before becoming frustrated and hung up.

Can't get no one that speaks English and understands is the biggest problem.

the clerk named carla at the northlake store in pbg fl was abusive confrontational and downright rude and should be FIRED!. came in with 3 sims cards for myself and 2 daughters who were also with me. The online agent set up my account sent 3 sims cards told us in a written transcript that i have in writing..

told us to go to any tmobile store and that they would activate the phones. CARLA the uneducated clerk spoke like a street vendor would not help spoke over me and laughed when i told her i could even see where the cards go.

she wouldnt look up my account and basically kept repeating herself like a bird saying to call online help and have them do it that she wasnt going to. Such disgusts should not be in customer service they should be washing floors ALONE!!

im an older person with…

The customer service is nonexistent. All they can do is take your money. They have thousands of people working in stores and call centers and you will spend days upon days and countless hours and receive NO CUSTOMER SERVICE. BUYERS BEWARE.

THIS IS ONE OF THE WORST COMPANIES ON THE PLANET. DO NOT WASTE YOUR TIME AND MONEY WITH THIS PATHETIC UNORGANIZED MONEY GRAB!!!

I traded in my 12 pro max in October of last year for a14 pro max. 00 trade in if I bought the new phone which I did but was completely lied to. 00 credit. 04 a months Which is not what they are charging me.

I also found out I am on a business plan , I don’t own a business and am the only person on the plan and was lead to believe I was on a senior plan because I’m 76 years old. I have spoken to Two of the managers to see if I could get my plan changed to a lower amount and and was told they cannot do anything because I signed a contract. 00 for the phone.

I hope this letter finds you well. I have been a loyal customer of T-Mobile for nearly three years and have been disappointed with the recent experience I've had with your customer service. As someone who has entrusted my business to T-Mobile and pays close to $400 a month for five lines, I expected a higher level of service.

One of the key factors that influenced my decision to choose T-Mobile was the promise of the Jump program, which was meant to simplify the process of upgrading my device. However, attempting to utilize this program has been a frustrating endeavor. The countless restless hours spent on hold and the conflicting information I received have left me feeling undervalued as a customer.

Communication has been a significant issue throughout this process. I've encountered…

I was a business customer. When I had the service, it was abysmal and poor, constantly interrupting business continuity. I switched my mobile service to a different carrier and when I called to cancel, only my internet was cancelled. Tmobile continues to charge me and supervisors refuse to escalate my issue. Worst company EVER!!!!

* I was wrongfully charged for a phone call to INDIA via WIFI (Whattsapp) . No other provider (att or Mint Mobile) charges for that. in jan, 2023. * i was told that the call went thru regular network. But it's not my fault.

i did not go thru pathway and dialed regular network phone calling way. *my service was interrupted on feb 9,2023. and i called many times for many hours but it did not resolve this issue. so on feb9, 2023 i requested to terminate my phone service.

*Next day i was billed for month of feb-march, 2023. even though i was not provided service. * $215 for INDIA call + taxes was ~ $279. Then now it was billed to me $339. 89 *My credit is ruined.

And it's not my fault. They had done it month before. But then waived the charges. * T-Mobile KIOSK @ COSTCO. told me that one…

Hello, on Saturday 3/6/23, o went with my husband to trade in our phones (already paid off) and obtain the new 14 models. I ended up trading in 3 phones and my husband who wanted the 14 pro max was told it was not Available in the store.

As a result the representative named Ciara , said she placed an order for the 14 pro max 512 mb and we agreed it would be delivered to store 2770. I have been lied to from the beginning. I was not aware I have now 4 additional lines and don’t know the phone numbers, and was told there is an additional $60 charge for the lines.

Today I was on the phone with T-Mobile for hours and am very upset disappointed. I was told by tmobile that he joke was attempted to be delivered Sunday to store 2770 and that because ups didn’t know where to deliver it they…

This isn’t a complaint. I wanted to let you know that Amy at store 1YSL on Benton rd and Penfield does an amazing job! She was very knowledgeable and professional. I did have to wait while she helped several customers in between helping me, but I saw that the other employee needed her to assist.

I wanted to let you know that a long time customer saw how valuable she is and you’re very lucky to have her. Please recognize her accordingly. She’s definitely a valuable team member to have. Thank you.

I received a Schok Volt SV55 with cellular service from Assurance Wireless. I had problems with the phone from the beginning. I tried calling customer service and the automated system kept hanging up on me. I stopped at two Assurance Wireless booths and was told I had to call the 888 #.

I reset my phone to see if I could get it working properly. I just called the company and spoke to a female who spelled her name as Zldin. I told her about the reset and asked her to unlock the phone.

After running me around for over 40 minutes, she said service in Orange County, California was down right now and she didn't know when service would be back up and running. She refused to give me corporate's number and wouldn't let me speak to a supervisor.

There is an Assurance Wireless booth half a block…

They are limiting my hotspot data with false reporting. It seems the more you use it, the more you'll be penalized the next billing cycle. They should be ashamed of taking money from hard working people for plans that are unethical and fraudulent.

I have been battling Tmobile since my sign up, as noted in our emails below. Lied to upon sign up, SIM card mailed to wrong address because your person put in wrong, I go into an office that tells me they can’t help because they don’t get paid for that, work perks discounts never applied nor my free installs credited… I could continue more.

Now I am interrupted with service and offering up credit card payment plan for a few days from now (even though part of that money is owed to me in credit ) and I am transferred 3 times - twice blindly. (One gentlemen In the Work perks department really tried and was kind) the others could not critically think through this issue and did not offer options to work out all these complex issues. (My payment, their credits, fulfilling sign up promotions…

I open an account in January of 2023. For the promotional deal 4 lines for $100 for the life of the contract. In addition to that, I pacifically asked the gentleman that I was speaking with how much extra would it be if I add my watch to the account.

He pacifically told me it would be a $10 extra fee for the watch. And that would be for the life of the contract. my first month bill was $121. My second bill was $184. I called and disputed these charges since then my bill has been $156.

These are very poor business practices to agree to a contract, and then arbitrarily charge you more than what was agreed-upon I was hoping to resolve this at the customer service level.

However, this matter is still unresolved, and I hope that the adjustments will be made and I will be reimbursed the extra…

My fiancé and I went there to look and get a phone. Everything was set butt our debit card was missing. We waited a month to go again there but this time everything went bad from he start. The manager there the first one we were there Gavin the manager he activated my fiancé account without permission so we had a bill that we didn’t even know about.

Which screwed everything up when we went month later. get, then he took everything off my phone service plan I have with cricket, my hot spot, mins, everything was gone. We not only didn’t get the phone we wanted there but Kyler gave me my phone back with no…

I called to see if I could reduce my bill. Whoever I spoke with, never was told a name, or if I was she said it so fast I didn't catch it but I really don't think she ever said it.

She informed me that my bill couldn't be reduced at this time due to promotions I have, but there may be promotions that you would let me know about that I could use to get it lower. I asked her how they would let me know about promotions, she then said that I would have to check the website and that is how they be would let me know.

To me that is me doing the leg work, not being notified. While I was on hold, I spoke to my dog. Thank you" I tried to tell her I was speaking to my dog, but she was gone, had me back on hold.

Pretty much everytime she asked me a question she ended it with "ok? Thank you" and…

Tmobil customer service department was HORRIBLE non empathetic and rude when I called in on April 28th 2023. My issue was a major one. Tmobil decided to SHUT down my outbound text messages the previous night of my phone call.

When I called up they told me I sent out too many text messages even though I have UNLIMITED texting. I am in sales and this is a business phone as well. So they decided to suspend me until may 8th 10 day suspension.

I had to have my father call all day long to get this suspension off. They gave no warning or any form of communication. No one has ever heard of such a thing neither did tmobil themselves and did not help.

I happened to get one customer service rep that said she took the lock off and i had to wait 24 hrs which she was correct and kept her promise. But…

I have a business account with T-Mobile, just trying to add 2 lines to get 2 watches for kids. Trying to pay with card, this customer serine is so bad that they try to charge 1 card, 2 card, 3 card, none of them work, I even gave them American Express business card, she came back and

ask me to call my banks, I even call them , they said it’s not them. T mobile only inquiring not taking money. When I call again she said same thing to call my back, it’s just $166 and none of cars had issue and customer service don’t want to listen that it’s their problem.

If I got exhausted by situation and want to speak with super visor, they are not available. T mobile customer service is 0. I am moving my company account and 7 lines to AT&T or Verizon. Thank you t mobile

I have a copy of a chat with a "T Mobile" expert, that she would call be back in 2 week so re set my payment arrangement, because I told her that the second payment was going to be too high. She said no worries.

I'll call you and we will change it. I know it says payment arrangements can't be changed, but since she said she could, I trusted her. No call came. I tried calling and the wait times were so long, I never got through.

So, the date came for second payment and over $800 was taken out of my account. Come to find out- once I got a Supervisor on the chat- that the previous expert gave me "misinformation". But this Supervisor said, she could refund the $ within 3 business days, then we got disconnected.

I went back to the chat to re connect- and chat chat transcript was GONE. The next…

No phone service fir 7 days now on a new galaxy s23 plus no one is even trying to correct the problem

sprint took over T-Mobile and the promotion which was to be applied to my account when i traded in my old phone was never applied. So, T-Mobile kept my old phone with no credit to my account and is charging me the full price of the new phone.

No one from T-Mobile or sprint is helping as my line is no longer with sprint and T-Mobile states they did not make this agreement. Me the customer is to pay for the negligence of two-billion-dollar companies.

Hello

I have been a teen mobile customer for about 5 years

I had no idea that my plan included international calls

I have been paying an extra 25.00 a month

I went into the store on 4-19-2023

The lady took off the 25.00

The next day I called and spoke to someone

I asked the lady if I could get a credit I have been paying this for 5 years

She said she can only credit me for 3 months I ask to speak with a supervisor

The supervisor was on a call she put me on hold and said they can only give me a credit for 6 months

I wanted to speak to the supervisor I was told if I wanted more than 6 months whe would not call me back

I called the corporate office

I explained everything she said she would call me on Saturday

No call as of today

I want someone to help me or I will just take my…

Customer service non-existent. One has wait on the phone for more than 30 mins to talk to someone. What a disgrace

65 for nothing He never said there was a possibility of it not working I have been a long time customer of T-Mobile not happy with this My receipt says I have 14 days to return I called customer service they said go bank to the store Don’t appreciate the run around Any help is appreciated Thank you Lynne Mager

4/19/23 I called t mobil a Customer Rep answered her name she said was Kailyn , I wanted to know about the jump on demand on my acct and olso about payment. She didnt know. in that office was a terrible noise like a party.

i felt I was in the Philippines. Not USA

I recently purchased your T-Mobile revel 5 it is by far he worse phone I have ever purchased I can't send photos the phone has a mind of its own sometimes apps don't work I'm trying to ask the employees at Metro if they can do anything and all they do is tell me they can't do anything why didn't you recall the phone instead of letting people buy it and then find out they're stuck with a piece of s*** soon as I get the money I'm getting rid of this phone and

and buying something different and won't be a T-Mobile phone I've been with Metro for over 10 years I've never had this much trouble I'll never buy another T-Mobile phone

I was in a horrible head on collision and escaped with my life, but lost my phone and all my identity. I purchased another phone but need a sims card to activate my phone number. My husband is the primary on the account and cannot remember his PIN number.

I have been attempting to get my sims card for the past month, however because I don’t have that PIN number i cannot get one. My husband and I are currently in a Rehab facility, I am bed and w/c bound.

I was told by staff I will have to pay the bills incurred even though I do not have access. They cannot help me and no one in the corporation can. I cannot go to a store, I requested they mail my sims card to my billing address and was refused.

I was able to get my passport, drivers license, Medicare ID, but not a sims card. What a joke!…

I was lied to during the entire set up process, we were told we would get 200 each for switching to your company. Now it's denied because of the company. Not once was I given a list if places I can't transfer from nor was I told no this could not happen. 2.

Paramount is not free, in fact nothing is free, because you guys are charging way way over ever other company in America. So falsely you make people think that you are giving them bonus to switch. No we are paying for all this crap.

Because 150 for service lines??? Give me a break. Everything you have told me has been a lie. I'm disgusted and gave not paid my bill until this is solved. You guys. Will say whatever to get people in. Then screw them.

Lip service to fixing internet issue. They have a congestion problem they are doing NOTHING about.