T-Mobile

I’ve been filing for a refund and transfer of lines rebate. So far, I’ve just been passed around the store staff and the customer service representatives, got a lot of promises of it getting resolved, but so far I’ve gotten to nothing but stress and frustration.

I also am just irritated that every time I try to call and follow up they keep asking me the same questions. So where can I file official complaint that someone will positively respond to and get the PROMISED refunds?

I have reported T-Mobile to BBB, Consumer Financial Protection Bureau, as well as States Attorney General Office. I have also began a dispute with Credit Karma and Transunion for the Fraudulent charge that T-Mobile has apparently sent me to collections for.

My account was closed in November 2021. I demand information on this matter. I am willing to take this case to a court room to fix my credit because I had no knowledge of this "charge" which I DO NOT owe.

I need someone from T-Mobile to give me information on this fraudulent charge since you failed to send me a bill for this and no notices were ever mailed to me for this. I left nothing owing when my account was closed.

An account that I only had for a couple days! I had Sprint before switching on November 3rd 2021 and the…

I went in to my local store to resolve an issue with my online order, I’ve been dealing with online customer service for last 4 days about a refund that was not by choice also a miscommunication from T-Mobile online also but right now my formal complaint is about the store in Grants Pass Oregon .

Customer service online was eventually trying to get the refund resolved as they recognized my frustration as to why this was happening in the first place and realized T-Mobile online was at fault. I proceeded to go to store as they said they can take your return and get with the telesales department to progress the refund process quicker.

The employee at the store ( Bobby) , and manager was instantly rude and defensive about what I was informed by online customer service. I then asked him to…

after 9 months of getting a variety of different answers of why you have chosen you send an account I never activated back and forth to collections I have begged somebody to fix this problem and every time Iam told the problem has either been resolved or a ticket has been placed to have someone call me back in 24 hours (this never happens) I give up! I am filling a complaint with the FCC and the BBB

The tower that supplies the phone connection has been down for 6 weeks. I am 70 years old and live in a rural area. I cannot call out or text. The wifi calling is not usable. No one can understand me when I use wifi calling.

This is a safety issue. Zip code 93222 Please get your tower up and running ASAP

Your operator told me to perform a function on my phone that wiped out all my data. It's taken me hours to replace what has been deleted. With the help of Apple ID, only SOME functions have been restored. Apple told me that the function t-mobile asked me to perform was THEIR last resort - something they've rarely done.

I am SO angry. Also, when I voiced my complaint, the supervisor said he'd call me at a designated time. HE DIDN'T

I am very dissatisfied with t-mobile

have been a customer of Sprint for years and a valued customer from what I am told every time I spoke with your company, which was countless calls since October 2021, but actions speak louder than words. I do not feel valued.

I had fraud on my Sprint account. Someone bought three iphone Pro 13 on my account via online and opened three lines also on my account. I called Sprint immediately when I saw this and filled a fraud claim. I also spoke to a D. Mays who was in administration twice. At the same time, I had had my identity stolen on my Chase banking account in which someone opened credit cards online, etc. I was told by Sprint that I was responsible for buying these three phones, that they were delivered to my home. I DID NOT BUY THESE PHONE OR RECEIVE THESE PHONES.

This claim with…

I'm constantly losing internet service I'm talking 30 to 40 times a day I have called and talked to their people that you can barely understand and they say we fixed your problem two minutes later I'm losing internet again I'm paying for your service which I'm not getting I'm tired of being ripped off by your poor service

I would give 0 if I could. I am having mechanical issues with my phone I work in crisis intervention they sent me a phone of lesser value stating that they no longer have my phone. They say I need to pay off my current phone for the phone which is lesser value with lesser storage.

I need help as they refuse to let us speak to a manager or anyone and they refuse to send me a phone of the same value.

We have had a HORRENDOUS experience and its never endling. Someone from your company must care about customers? On May 27 I called and placed a order over the phone for TWO sim cards. After being passed through 5 people and 1 1/2 hours on the phone. Yes... Wait... FOUR? I ordered TWO? Never does.

I call back that afternoon. Get another " supervisor" She is so sorry etc etc , no worries... all fixed. We will resend you the TWO sims and corrected the mistake. Then she asks... Do I still want that Apple Watch? WHAT apple watch? Huh? I do?

How did that get there? Now she starts a investigation into this this. Nope... no one called me back. Call again. 2 hours later after being endlessly on hold and passed around explaining the issue OVER and OVER and OVER. Im told...

oh, someone will call…

I called 6 times to release my account from my uncle and set up a new account Last call was the longest 5 hrs And still not able to fix the problem Worst customer service Worst experience ever in my life Total waste of time

The worst customer service ever. Should be called the un care ier. There is no customer service, not even at the top, Corporate Office. Beware, when you join TMobile, you are actually joining Sprint. During the merger, all the executives & 75% of employees resigned.

Even there CEO is from Sprint. Sprint always had the worse service & worse cutomer service. Consumer Reports noted this for years. Don't be fooled. Sometimes, i woud take me 4 hours to reach a live human being. I filed a complaint with the FCC. Don't do it.

Comment: Hello Howard and Patrick, I am turning to you because I have been dealing with this issue for 7 long months now and I do not know who else to contact other the team that get results which is you guys. My issue started back in X-MAS 2021.

I decided to surprise my wife with a new Iphone. Back then T-Mobile had a promotion “if you purchase an IPhone 13 you get a second one FREE” So I went to the T-Mobile store and purchased a brand new IPhone 13 for $999 for my wife and was given another IPhone 13 for myself.

The Rep also told me about another promotion that T-Mobile was offering where you get a “Free Andriod Phone for opening an additional line for $20” I decided tro get that promotion as well since it would a great gift for my father. I was told that as a First responder my…

I WAS A EXTREMELY SATISFIED SPRINT CLIENT. NOW AFTER WASTING MY TIME AND PATIENCE IT WOULD BE NICE FOR SOMEONE TO STOP STEALING MONEY FROM A 70-YEAR-OLD SENIOR. YOUR CHAT AGENT ENDED THE INCORRECT LINE THAT BELONGED TO MY SISTER.

THEN THEY PROVIDED HER WITH A NEW LINE AND LEFT MY LINE WITH CHARGES FROM HER NEW IPHONE MINI THAT I PURCHASED FOR HER BIRTHDAY. THEN IS TOOK 5 MONTHS TO CANCEL THE LINE FOR THE PHONE REPORTED LOST OR STOLEN.

YOU KEPT BILLING ME $54 A MONTH FOR ANOTHER FIVE MONTHS. I KEPT CHAT LINE DISCUSSIONS FOR AT LEAST 10 TIMES. WENT INTO YOUR SAN MARCOS CA T MOBILE STORE AND WAITED FOR 4 HOURS WAITING FOR INCOMPETENT PERSONNEL TO PASS THE BUCK DOWN THE LINE.

THE MOST UNREAL CUSTOMER SERVICE BLUNDER OF MY LIFETIME. I LIVE ON SOCIAL SECURITY ONLY AND CAN NOT AFFORD NO…

I am so so so upset. T-mobile's customer service is AWFUL. I was with Sprint for over 20 years and never encountered anything like this. Not only am I unable to make calls or receive texts, in order to log in, I need to verify my account. But get this?

Verifying my account means that I need to be able to receive calls and texts. " If I had a landline, I wouldn't be writing you hateful chat messages. DUH? Not only did they shut my phone off, I NEVER received a bill, a statement, a message saying it was overdue---NOTHING.

I paid over $1800 in June so how could i be that over due in a month with no communication from them whatsoever. I have read other comments here where many many former Sprint customers are experiencing the exact same problem.

T-Mobile is the absolute WORST in the cell…

THIS HAS BEEN THE WORST COMPANY TO HAVE PHONE SERVICE WITH AND THEIR CUSTOMER SERVICE IS THE WORST. I WASTED 2 HOURS TO GET A REPLACEMENT PHONE. THEY HAVE A CON FOR THE CUSTOMERS TO BE SENT TO SEVERAL CUSTOMER REPS UNTIL THE CUSTOMER GIVES UP.

I HAVE BEEN PAYING $200 AND INSURANCE AND NOW I CANNOT EVEN USE THE INSURANCE TO REPLACE MY DAUGHTER'S PHONE. EACH REPRESENTATIVE PASSES ME TO THE NEXT WHO CANNOT HELP ME. THEY OPENED A CLAIM AND THEN CLOSED IT SAYING IT IS A MECHANICAL ISSUE AND CANNOT PROCESS MY CLAIM BECAUSE TMOBILE HAS TO HANDLE IT.

THEN TMOBILE TELLS ME IT HAS TO GO THROUGH ASSURANT. THIS IS NOT THE CASE. TMOBILE IS A PIECE OF CRAP COMPANY THAT IS LOOKING FOR WAYS NOT TO COVER THE CUSTOMER WHO PAYS AN OVERPRICED SERVICE!!!!!!!!!!!!!!!!!!!

I canceled my account with T-Mobile over a month ago. Recently got charged again by T-Mobile due to an active line on the account I was gifted but never used... so I called customer service. They said they could not access my account without a pin/acct #, but did confirm that the account said "closed" on it. We got charged again...

My wife went into a T-Mobile store to see what was going on and they explained the extra line was still active, but since she was not the owner of the account, I just needed to call in and request that it be fully closed. So I called again... same thing...

no pin/account # so they can't verify my account. They could also not send a temp pin to my phone number because that number is now with my new provider. I offered my birthday/email/all phone numbers on the…

On 07/07/2022 I tried to get Insurance for my phone. I was told that because I had cancelled my coverage in 2021 that I was not allowed to get coverage Wow,I had been with sprint over 20 years as a customer.

What a shame since T Mobile took over. I have 4 phones on my plan and will start shopping else where for phone service.

T mobile offers promotions , get 2 lines paid and 1 free. Than a month later they charge you for that free line. You call their "billing specialist" who take 1 and a half hour of "trying to figure out" and tell you all taken care.

The following month its all over again charging for the third line. Meantime they try to sell you stuff that no one needs, like a watch (which is worse less as New model is about to be released). The following month, again they charge for the third line.

And now they claim there was no such promotion nor do they know why charge was taken off prior month. This from a customer who has been with them more than 10 yrs when they were the smallest of the big 4

The usual. Dropped calls. Can't get connected calls. Can't access the network. Type a query in for a local locksmith Google thinks I'm someplace else. Customer service in the store really sucky and rude. The main tower falling over in the middle of winter.

Paying for 5g and getting 4g. The employees here in Moscow, ID are not T-Mobile employees and are a subcontractor. Definitely not the best arrangement. Signal strength is low and get bumped off in the middle of town it's like they're not even powering up the tower(s).

It's so bad I don't even go into the store anymore except for when the phone gets broken. Obviously I would have to then. Can't wait for this contract to end. Re-up? No way in hell.

You did upgrade on the cell site on 1302 e sand flats Moab, Ut 84532 There is now a lot of rf interference impacting other services. 435-259-8319 or 435-719-6505

Home internet service is spotty at best. NO SERVICE at all on weekends or holidays. Have been in contact with many reps numerous times with no solutions. Last conversation in June 2022, they were to send me upgraded gateway, never happened.

Just going to cancel and return to AT&T.

This cpany for a long time offered the 4 lines for a hundred dollars at month 1, was well above the 100 dollar promise and 2 ally phone's broke And I'm way more gental than others!

My grandmother has been on my phone plan for 10+ years and we have been nothing but loyal customers. She unexpectedly passed away this past week which you can imagine is a very difficult time for our family. When we called to cancel her plan we were the charged almost $700 for terminating her contract early.

I am beyond disappointed in T-mobile and there lack of sympathy during our time of grieving. Will be filing as many complaints as I can, passing the word yo everyone I know, and finding a new cell phone company as soon as my families contract is up.

So extremely disappointed in this company.

The worst cell phone company. I have just texting and talking the cheapest plan. And I can't even get clear calling or calls that are cut off. The best chopping in and out because the connection sucks

Good morning,

I have an issue with my account, as well as the customer service I have been provided with. I switched to T Mobile from AT&T back in November due to a claim of "cheaper prices" as well as "top" customer service. However, I have yet to receive either one. It began with 3 lines, for $160, no problem. Then, a promotion came around claiming to trade in your phone for up to $1000 for a new iPhone 13. Once I heard of said promotion, I went to your Mchenry store locate @ 3848 McHenry Ave Ste 305, Modesto, CA 95356. I spoke with (I believe Manager), Lizbet. She told me that the promotion was no longer available. She then told me she would call HER boss and see what they could do. After waiting a long period of time, we finally received an answer. Which was, add (2) additional lines,…

I have been a customer of T-Mobile Spence 2016. I’ve purchased about 11 phones. For the last year and a half my billing account has been wrong every month. I call over and over again and am told they will take over charges off.

Then the next bill is over charging me again. I’m told then that my bill will be $185 from now on. Please get in touch with me immediately at 717-300-0759 Cheryl Pizzuto

Returned a phone have tracking # plus proof of delivery plus message guaranteed saying phones will not be turned off it is now month 3 still can’t find phone 1196 charge and my phones are turned off!!!

In Dec 2021 i tried buying a phone and pay as i go plan. Jan 2022 they didn't take payment for the phone and i got a salesman call. I thought i was only buying a phone. I get a late payment for phone usage before i get phone then sent to a collection agency!!!

I've called and called and been to store many times. Manager avoids me now but for a couple months now the employees say im getting my money back. So ive waited and continue. No money. 25 STILL!!!! 57 PLUS $$$ Maybe. #979261428

1. Cannot change the billing date: I am a senior citizen. Ssi come 1 time a month. 00 plus for phone service and I get a bill every 21 days?!?!? The WHOLE PLANET BILLS PEOPLE every 30 days… your are legally cheating me out of 9 days Plus a reconnect fee!!!!

I am going to find a cheaper and better service. 2. I don’t own my old outdated ARRONS RENT A CENTER equipment/ fones. Then I have to play pictures games????? I am not a robot????? C’ mon folks really???? This is 2022, not NAZI GERMANY,THE UKRANINE, or some foreign county!!!!

00 and counting. I have made several complaints and have requested the number be removed and my money refunded as the number is not connected to ANY phone on my account. Recently I was told that T mobile will not remove the account until my bill is paid in full.

This is not only an admission of over billing but coercion to collect funds on a bogus account. This is illegal and an extremely poor representation of your companies policy.

Burglers

T-mobile s charging me monthly payments for a phone that was paid in full in their mobile Best Buy. No possible links to give the copy of the receipt is possble. Promises of trying to resolve by their customer service and Corporate office and 6m later and hours of 1 hr holds, no resolution.

I have been with T-Mobile for about 3 months. Friday (June 17th,2022) My Wi-Fi box just quit working, I called and they immediately sent me a new box. It arrived Monday (June 20th,2022) opened it that box also does not work.

Call them they try to blame it on UPS (saying they probably threw it all around when delivering it to my house) said all they could do was send me ANOTHER box. Received another new box Wednesday (June 22,2022). IT DOES NOT WORK!

Called and had the rudest person on the other line asked to speak to someone else and then the whole time she's asking me to repeat myself constantly because her background noise is so loud and told me they could not guarantee a box that would work because she is just the sales person not at the warehouse where they come from.

So basically…

Dear T-Mobile Customer Relations: I feel T-Mobile owes me money for all the incompetence my husband and I have endured since becoming T-Mobile customers for all the time spent online getting things corrected the previous “T-Mobile Expert” messed up or did incorrectly. Time is money and we are busy people.

Each interaction with T-Mobile has been something that was messed up, each situation is bulleted. • T-Mobile sent a notification that Sprint customers needed to bring their phones in to ensure the phones had migrated properly over. My husband and I went into the T-Mobile store that was in the old Sprint store in Knightdale, NC and the agent tried to look up my information because I was the primary account holder.

The agent said he couldn’t find the account and to come back in two weeks.…

First off I have been a loyal Sprint customer for 17+ years. Since I am now with T Mobile I feel like my loyalty doesn't count for anything. I have had to make several calls within the last month spending close to two hours of my valuable time on each call.

On may 27, 2022 I made a phone call regarding my bill. My wife switched our billing date and the rep did not tell us that we were going to be charged on the original billing date and the new billing date.

The supervisor was suppose to make adjustments to my account that were never maid. He also told me that going forward with the adjustments my bill was going down to $218 a month. In June that was what my bill was but in July it is now $281!

So I called back for the third time on June 21, 2022 and no one could explain logically why…

I am a long time customer since Sprint. I have always had great service except at this location. I paid off my Samsung Galaxy Note 20 Ultra 5 G and ordered a new Samsung S22 Ultra 5 G. The new phone arrived 06/20/2022 at my home address.

They did not include a sim card for the new phone. I switched the sim card from the older phone to the new phone and customer service was able to activate it. Everything was great so far. I wanted to activate a 2nd line of service on my account with the other phone and went to this location on 6/21/2022 around 6:25 pm.

The first lady I spoke with was named Jess. I explained what I wanted to do and she immediately said we do not give out a sim card without a line of service. I decided to call customer service while I was there to see if I could get the…

Cannot even get International Roaming activated! My wife has travelled to South Africa and we purchased the 15 Gig International roaming data plan etc. She needs to work receive calls and text messages from the US but does not even have any connectivity.

I called T-Mobile at 10h26 am this morning to try and resolve the matter. After being pushed from pillar to post I eventually had a supervisor call me to tell me that it was sorted but when I chatted to my wife she told me that it was not.

When I told the supervisor that it was not working she took my wifes SA number and told me that they will call her back. As we stand now it is 6h34PM and no one has called her back. I called T-Mobile again earlier at 4h26pm and was on the call holding for 1h26 and then got cut off.

I had to call back…

I'm a new customer I called for one single line and for the last two weeks it has not been shipped out and every time I call talk to customer service they tell me they're going to personally take care of me only to not take care of me and I'm left without a SIM card being sent again again and again.

I'm confused on why they keep telling me they're going to ship it out to three day and they don't ship it out You give me a logical reason why they're not shipping it out when they have it?

I lost my phone then I found it. In the mean time T-mobile sent me a re placement. I went to Fed-Ex to send back the phone. Tracking #777143326677. 00. Jun 16, 2022 Merchant name is AGI*TMO SERVICE FEE 866-866-6285 PA 83850437K46XJW3Y Merchant category is Merchandise Amount is $99.

Now they are telling me I have to wait 10 or so days before you refund my my Money?. Not acceptable. Bad service. I have been with T-mobile for some time and never experience this kind of treatment. You took my money quick but not quick enough to refund my money. Ty for your time. Sandra Napolitano 407-701-0450

I’ve had T mobile for a whole year now and I’m telling you I had better luck with boost mobile in the 5 years I had them then a phone company that gets broadcasted on commercials and websites. You guys are literally the worst.

The first 3 months I had you guys I had to fall every time I got a bill because it was ALWAYS something different and not what was discussed at signing. And then after that the pandemic was bad and I’m considered low income so i qualified for the broadband wireless that was only supposed to make my bill $50 a month.

WELLLLL I called and called and CALLED you guys about it I was ACCEPTED through the company but because YOU GUYS couldn’t figure out what was wrong on your end no one called me back or helped me get it figured it out so I never got that. Now the last 3…

Hello. I have 13 pro max that was purchased from Sprint T-Mobile. I lost the phone on the 16tg of June and reported it as lost. I pay for insurance so they sent me replacement phone from their insurance company assurant.

I have spent the last 4 days for many hours on chats shxcohone calls that were escalated and I could not get my phone to work . I have contributed to call and they send me through their procedures but the phone will not disk and just says call ended .

I went to T-Mobile store at Rosedale mall in Roseville mn and they tried for hours with tech support for T-Mobile and they could not rectify this . I am still without a phone . I paid 249 for the replacement and I’ve had no phone service since June 16 and the iPhone 13 pro max I’m paying for and have made several payments…

I ordered a flip phone that I need to return. I have tried calling six times each time wasting multiple hours getting sent from person to person. Last night I received someone who now said it's too late to return which is ridiculous as I have tried for 2 weeks!

I was also promised to call back that never happened.

Paid my phone off so I could trade it in for a new phone with the promotion they had. In store rep gave me the wrong promotion. of course they keep giving me the run around. I've spoken to several "supervisors" who each tell me something different and nothing has been done, just keep getting lie after lie.

I've been ripped off and no one wants to help so to me this is fraudulent. This has left such a bad taste that I'm ready to leave tmobile after being with them for 15+ years.

We had a bad storm last week and ever since your service in MICHIGAN. Especially Jones, Three Rivers, Kalamazoo, Cassopolis is shite. When will this be fixed? Or should I just go somewhere else?

I am being charged $400 for a replacement phone, even though I had JUMP insurance. The customer care agent wrote up the order incorrectly and now I'm being penalized for their mistake. I had that phone for over 4 years and thought it was paid for, so why the cost??

I have been with T Mobile for over 10 years, I can't believe they would do this to a faithful customer.

After 3 trips to T-Mobile and 4 hours on the phone with Sprint customer care, I got my phone upgraded. The reason for the wasted time was I wanted to get my name off my sons account and open my own account.

Well that never happened I am still on my sons account. Why is this so difficult? I’ve been on this account for years. I thought it was time for me to get my own account. The people were helpful. They just didn’t know what to do! 240-203-2298.

This matter is very serious, starting March of 2022, T Mobile systematically disable three of my phones, about one per month,they told me it was caused by their newly installed software being presented as seriously faulty. According to one of their staff told me, a team was assigned to fix the software problem.

00 credit and also they are very capable to disable my fourth phone in the near future. I am very concern. In general, bad service, long waiting time, made me spend money I should not have spent if they did not damaged my cell phone.

I was recently added to my father's plan in mid May because it was part of a buy 2 lines, get one free deal. I switched from a different service provider to team mobile. I went to go to a separate team mobile to activate my service and I was told by an employee that I could have gotten a free 5G phone when I was put on my father's phone plan since I was the 3rd line, but

it is too late now apparently. I was NEVER offered a phone at all. The gentleman helping us was polite, yet distracted because he was training another employee and I believe that is why he never offered me this option.

I would like to resolve this issue with someone asap. Thanks in advance!

Poor svc. Gentleman behind counter enjoys too many breaks and is identified sleeping in his car and uses the excuse computer is down and I can't pay bill!!! My bill is due on the 13th many times I am shut off for three days before I catch him and the door is locked during business hours and it's not at the same times either!

Next month I will be switching to another company with more dependability and better customer service!

I have been a customer for over 17 yrs and LOVE the time, attention & savings I get from the company. They also don't outsource services. For 8 yrs I had AT&T phone for a business I managed. It was a nightmare.

I paid the bills and every month there was a billing error. Move to T-Mobil, you will not regret it.