T-Mobile

I have been trying to cancel home internet since 8/17/22. Called at least 10 times, wasted countless hours on hold just to receive a super rude customer service behaviour. I was told to take my decide to T mobile branch with my ID, they did not accept it there as I did not obtained it from there originally.

I called again and wasted other 2 hours and was told that the shipping label would be emailed to me. Today is 9/11/22 I still never received the label.

Meanwhile T mobile charged me full $50 again on 9/02/22

I got T-Mobile service for my grandson in May of 2022. While I had possession of the phone I set up my account and paid the first months bill. The service worked for ONE MONTH and then quit. I could not get into my account because the website won't log you in without a verification code.

I couldn't get the code they sent because my grandson had the phone If the service had been working I would not mind, but it quit and I could not find out why. T-Mobile had my email and never sent me a single thing about the service. Not once. Never.

Two months later I get a payment demand letter. It's a lousy way to do business in my opinion. I paid the bill for the service that had not worked for two months and cancelled the service. I am very dissatisfied with T-Mobile.

Have called 3 times to cancell lines...they only suspended and keep getting billed....when I call they put on hold and someone else answer's ....very frustrating fuck you TMobile

Very frustrated and unhappy with the crappy coverage from t-mobile. This is exactly what I expected when I heard they bought out sprint. My wife's family have had t-mobile for many years and they always had mobile connection issues. We, on the other hand always had service where they didn't. W.

If any of those in charge at t-mobile were paying for cable and they only got some channels some of the time and constant streaming issues or if their car worked 2/3 of the time but not the rest would they be happy about paying every month?! I pay for a service and since the buyout this service has declined steadily with no end in sight.

When is this going to change? When is it going to get better? I've even been told I need a new phone. Why should I pay a penny for that if it wasn't an issue…

Past 6 months facing several problems like signal internet and voice. Many time brought this t mobile but no action. Problem is going on . In security duties the mobile has an important role. Please resolve the issue. We r paying bill on time last many years.

I talk to 611 on phone many times ZAHOOR kiani

T- mobile account # 983047586 (7) lines

Miss leading by T-Mobile sales representatives in regards to; a) Keep and Switch promotion resulting from switching form different carrier (from Verizon) b) Monthly service charges c) charging for monthly service before transferring the ported numbers and activating of the service for all lines and adding a late fees Over charged a) monthly service overcharged more than what was offered at the time of signing b) charging away more than the sales tax, claiming that the extra charges will be credit back to the account by the sales person (twice).

Upon trying to upgrade and trade my current I-phone by purchasing a new one, a T-mobile sales rep and his supervisor concealed some important info. 00 will be applied to phone bill by crediting $10 a month for the next 20 months instead of crediting a full payment).

Second, I was never told that AFTER the traded phone was inspected, and it was determined that the traded value were to be less than what it was offered by the sales rep over the phone, I will not be able to cancel the trade and reclaim my traded phone.

After fighting for more than 2 hours to have the entire transaction cancelled, another supervisor was able to cancel it. I am very disappointed by the misinformation that runs in your customer service and the inability of your staff to address customer's inquiry correctly.…

September 4, 2022 Re Acct #: 983957937 I am writing to inform you of some of the poorest customer service I have ever received and fraud that has taken place on my account and has gone unfixed and money returned. I am currently a Verizon customer and have 2 lines for my family.

I had upgraded us with new phones and such. When I got the bill there were charges that were unexplained for the start of the service and then the monthly fee was much higher than I was told. At that point I started researching alternative services.

This all started in July 2022 when I went online and saw what T-Mobile was offering for plan types and costs. I called in to the customer service to have an Essentials plan started. I was told I needed to pay $70 to get 2 SIM cards sent to my house. I specifically asked…

They have people that do not understand ENGLISH, want to verify your information multiple times and still can not answer questions. FIRE THEM ALL

to whom this may concern coplaint on manager @ T mobile 262 premier Blvd Roanoke Rapids she in her employee disrespecting me i went the store to buy a cell phone 8/30/2022 manager stated we not going to stop nothing because you work on a car and another employee calling me slow she in her employee bullying me she need be terminated when i respond to her remark she get mad with me tell me not to come to the store again she harassing me

Just signed up for T-Mobile a few days ago. We're off to a terrible start. My phone came in the mail today. It was missing the sim card and the case they suggested does not fit the phone. When I called T-Mobile to transfer my number over, the person I got was completely incompetent.

She couldn't help me with anything. She had no idea what she was doing. Ultimately she gave up and told me to go to the T-Mobile store. She could not even locate my nearest store. So I googled it and went.

I was in that store for over 2 hours. There was literally a problem and complicated workaround at every single stage.

Deceptive company with horrendous customer service. The worst in the industry. I had problems with my new cell phone and service from day one. I was dismissed, given excuses at the stores. The phone was blamed, cell reception, and so on.

I suffered a couple of severe losses and just couldn't deal with all the phone issues, poor reception, dropped calls, people couldn't hear me, the internet went down continuously, I called several times to ask how long I had on my contract, just counting the months. Other than that, I suffered. Suffered for 18 months.

I called today and asked for the cancellation dept. and spent an inordinate amount of time being codded and pacified. I said I was grieving and just couldn't cope with this phone any longer. At my breaking point, really. She offered nothing…

First t mobile allowed someone to fraud my account, second I was sold a phone that has no internet that I paid over $1,400 dollars for and they stated there is no refunds or recourse how is this acceptable?

They drafted funds out of my account before the due date. Spoke to different representatives and they all tell me different things the training it not correct they need to be retrained.

called and did live chat still on hold on your site you agent keeps hanging up me and your phone and online customer support does not address issues my phone keeps going out for no apparent reason but my husbands does not and does your company support workers whom do this to customers??? No excuse

We signed up for T-Mobile internet. After 2 days we could not get a signal so we cancelled our service within the 15 days and sent our modem/router back. 2 days after cancelling we had $50 billed to our credit card.

We would like it returned to our card. We keep getting people we can’t understand and not sure if our problem is being taken care of properly.

To whom it may concern.

We are once again here and I am once again frustrated beyond belief. This email is in reference to 402-578-3936. I would greatly appreciate a call back ASAP

When I tell you I have called over 5 times on this same issue and the same issue persist and not anyone has a care in the world but continue to expect me to pay for a phone I can only use when convenient for Sprint. As I work 12 hour days here at 525 Kansas Ave Omaha Ne 68101 my phone has zero bars a zero service this started a little over a month ago and I did not think anything of it as I get tired of always having to complain about service I already over pay for.

I was given a new phone (same phone but OK) being told that my pone has a mechanical difficulty (which I knew was not true) and I tried to…

A T-Mobile representative mistakenly insured our inactive phone line and we paid for that insurance for 2 years. When my phone screen broke I took it to the T-Mobile store to be fixed and was charged $357 because of the insurance mistake T-Mobile made.

We fought the payment and customer service representatives in the T-Mobile corporate store in Bayshore, New York agreed that we deserved to get our money back because of T-Mobile's mistake. Another customer service rep on the phone told us we would receive a refund within a few days.

We did not and called. Another rep told us we would receive the refund as a credit on our bills. We did not so we called again. A third agent told us she would give us half the money, we said no and spoke to Lacey Duke, a supervisor from South Carolina.

She…

Tmobile tower (Lake County FL) has been going through maintence for the last 2 weeks and my hotspot no longer works. Tmoble customer service tells us not fixed until September 10th. I work from home and for 2 days I had to travel 2 hrs one way to work to go into the office.

Therefore, I went and got a Verizon Hotspot. My phones at home strictly work off wifi b/c of the tower issue. 00 on my hotspot. I have had this hotspot for over a year, paid on time and this is not my fault.

This is Tmobile horrible customer service to not prepare their customers. I have 3 phone lines with Tmobile that I plan to keep however I should not owe any money for this hotspot. I have called 611 numerous times and no manager will approve this.

I have my own business and this is outrageous. I was forced to get…

Don't join tmobile. Just go to metro pcs. They give you one price and charge you another. Then when you get a refund for the money they took without telling you,they charge a fee for that refund that they weren't even supposed to take from the start.

Go EFF yourselves tmobile, fucking low life's that like to get a kick with playing with other people's money. They will scam you just to scam you again.

I was charged a $35 suppport fee for a pick up in store that said tmobile is having dissculties please head to and gave me store well surprise.Order didt go through and they charged me $35 support not my fault your systems dont work ill pay taxes nor support you owe me $35

I purchased T-Mobile prepaid on Aug 5, 2022. The price include the SIM card and one month service. I asked to transfer my existing phone number from Boost Mobile. The employee at the T Moile store (205 North Maple Rd, Ann Arbor, Michigan) activated the phone for me. I made a phone call and it worked, the internet did not work at the time and the employee told me just wait an hour or two and should work. This is my back up phone and only on Aug 10th I found the phone activation was not successful (due to not able to port over the existing number because I cancelled Boost service before I activate with T-Mobile).

I called customer service multiple times and was given different information, some suggest to wait while other told me need to get a new SIM card. I went to the store twice and was…

I am an old customer with t mobile And lately I fill that my loyalty to t mobile Is no appreciate at all What tipped me off was your advertisement that you giving Samsung plip for free. After I called I was notified that it is for new customers or for new line

Si practically I am being punished becouse I am an old loyal customer who pay in time all the time

Well sorry in my opinion old paying customer is better then new unnone customer

.so my options are clear be a new customer or go to Verizon after I get from you the phone let them pay for it and your contract as well

Let me know what do you think

00 payment demanded to bring the bill back to zero to restore service. How many customers must keep a zero dollar balance to avoid service disconnection? Is is all of them? If so many im sure would have no service at all.

I had to call the customer service number for a billing issue. While I was on the phone, the representative said since I had been a loyal customer since 2013, they were offering me a free Samsung S22. All I had to do was pay the shipping and taxes right then and return my old phone which was in perfect working condition.

I returned my phone in the package they provided. Three months later I am being billed for the phone. I got on the customer chat (which is horrible it kept disconnecting me and I would have to explain over and over again what my issue was).

They then proceed to tell me that my phone was damage and I am now stuck in a 2 year contract with them paying $34 dollars a month. I then asked for a picture of the device being damaged and was told they couldn't send me a picture.…

Rude customer service at the Pleasant Hill, CA store on Contra Costa Blvd. Employee whose name is Anthony was very apathetic to my concerns and demonstrated a poor attitude. He did not seem interested in resolving my problem but instead got on the defensive when questioned.

Went in to the located on macarthur rd Whitehall pa was completely ignored then 1 of the reps only took 3 customer sign ins leaving me completely oyt

I called to get customer assistance with Billing. Of course they have a long wait, so i opt for the call-back. Once again an out-sourced company who has no clue about what they are talking about. I ask to speak to supervisor and I got hung up on. Why don't you outsource some more TMobile. I get the business aspect, but you have NO quality control and I get stuck with someone in a room of 400 people and she says she can't hear me.

Maybe you should remove them from their cages.

My IPhone 13 pro max was 5 weeks old and stoped charging. I went to T Mobile and was told I would be sent a refurbished phone in two days!

First why would I pay over $1000 for a refurbished phone and second why would I be without a phone for two days! I was also told the new phones are for new customers! What a way to talk to your customer of 5 years!! Unbelievable!!

I'm a 59-year-old professional, educated individual. I was a prepaid customer for a couple years. A few months ago, I decided to become a postpaid customer. Since that day, or shortly after it, they have treated me like trash. There is not the space here to elaborate on the deceit, lies, antagonisms, and villainous tactics that they have sent my way-- all for doing nothing more than being a dependable customer the auto pay.

The only reason I haven't switched away from them is because the hassle of it all. I spend most of my time dealing with my 94 and a half year old dad, and don't need to be hassled by a wireless carrier.

Everyone file with Public Utilities and Consumer Financial Protection Bureau as I did, and some changes will probably be made.

I have been paying auto pay for a senior plan w/ T-Mobile, since October 21, 2021. 00 a month SENIOR PLAN. AUTO-PAY. In February 2022 a T-Mobile representative sold us on their WIFI @ the Dolson Ave. Middletown, NY T-Mobile location.

He NEVER checked the service area for our address. WIFI IS NOT AVAILABLE AT MY ADDRESS. 00 a month. 00 A MONTH... 00. I chatted with a representative & was told to return the WIFI unit to ANY T-Mobile store location.

00 credit, NOT what they have overcharged since February 21, 2021, with both auto pay's. I had been paying the extra on BOTH WIRELESS & WIFI PLANS since February 2022. I drove the unit back to Dolson Ave Middletown,NY & the manager stated that they CANNOT ACCEPT the WIFI unit.

They have NO WAY of putting it back into inventory. I was told by…

51. I left TMOBILE 6 months ago. 51 on account # 979729039 but it would take 60 days. 51aNow I'm told I could not receive prepaid card but had two options: 1. could receive credit on card used to pay TMOBILE bill.

BUT THAT CARD NUMBER HAD TO BE CHANGED A MONTH AGO BECAUSE TMOBILE's DATA BREECH RESULTED IN FRAUD ATTEMPTS ON THAT CARD NUMBER SO I NO LONGER HAVE THAT CARD NUMBER. 2. TMOBILE could send driectly to my checking account.

TMOBILE's data breech reinforced NOT ALLOWING TMOBILE ACCESS TO MY CHECKING ACCOUNT. DO THE RIGHT THING. GIVE ME THE REFUND YOU OWE ME. ACCOUNT #979729039 KARL VINCENT CELL # 337-519-2280

Its been almost 2 months with horrible service connectivity issues then they still want me to pay my bill

Hi, Every few years we come to Novato CA from the Netherlands to visit family. we always buy a sim card with some money on it to have contact with our family. Same this year, only your employe didn't spell my e-mailadress wright in the computer, so I wasn't able to confirm your mail because I never get it. This fault makes it impossible to confirm the deal and my telephone is worthless. They told me to buy a new sim card and pay $51,13 again, while I made just one call. That was a very expensive call, ridiculous. Then they tell me to go to Petaluma, not really next door.

There must be an easier way to clear this up.

Order CTL TE 16FK72081 PAYZZZ260R070MENT REF. 40602657540 SIM8901260704766782448

I'm a sprint customer forced now to be a T-Mobile, I currently work on a military base/Ft. Riley, KS where their very limited to no service with-in building. I literally have to go outside to make calls, text or facetime.

I don't think its fair to have service I pay for monthly that can't be used. I'm not the only one experiencing these issues, all T-Mobile account. Solders & Civilians refer to T-Mobile as T-Maybe because of non-working service. If emergency was to happen I won't know of it until after work, total unacceptable.

Rep at T-Mobile in Manhattan, KS & customer service solution was get a newer phone while addressing the issue of no Tower support for the area. Please assist with this issue.

I have been a Tmobile customer for o er 17 years. This obviously means little to Tmobile. I broke the screen on my phone yesterday. So, I called Tmobile customer care in hopes of finding a solution. This was not the result.

I made contact with a representative and advised them of my situation. The representative stated if I added a new line they could get me a new Samsung 22. I explained that my wife just left Tmobile for Verizon and got a new phone. She was unhappy with the poor internet service from Tmobile in my area. Therefore, I would not have a use for another line.

The representative sent me to a manager who repeated the same talking points. He advised I had two choices. Get my screen fixed for a trade in or add a line. I explained my frustration that if I was a new customer with…

This store upgraded an unauthorized user on my account. The dealer (1890976) got upset when we asked to have the phone returned. I called customer service and the rep said the phone shouldn’t have been upgraded. They never even contacted me and tried to say the phone upgrade could not be cancelled.

I want to make sure this does not happen to someone else

I lost my phone Sat. eve 07/30/2022. Needless to say, I was upset but I did manage to get the cell # blocked. Sunday I went into the TMobile shop and was given the "insurance" information. " I went back to TMobile and this time I was greeted by John C.

This man was acting curt and disinterested, and informed me that I needed the "code" that was given to me years ago when I purchased the phone from TMobile. I stated I didn't have it, had no idea where it might be, etc.

He was very curt and finally called some source, had me come up with a 6 digit password. So I was able to go online to claim my replacement. When my replacement arrived 4 days later, I went back to the store.

Same guy - John C - said he would set up my phone. During the process, he was so rude, curt and generally nasty I…

My service has been very poor since Jan 2022, they keep telling me sorry for any inconvenience but we're working as fast as we can resolving this issue I'm missing important calls I can't even dial out please fix the tower in Shorterville Al

I was upset that I can't change my date into a different date I set up a payment arrangement and they said they couldn't do it because it was a new thing that they change in August 1st which I did not know about that's ridiculous

In 2017 I purchased a LG tablet for my daughter that did not work I took the tablet into the T mobile store I received it from and the sales associate stated it was not working. i told the saleman to remove this tablet from my account I do not want to be billed for a useless tablet. forward to present day its august 2022 and i have been getting billed for the LG tablet that has been not working since 2017

Switched back to T-Mobile from Verizon on Wednesday July 27, 2022. The cell service from my home is atrocious. Calls intermittently get through. Text messages don't always get delivered. I spent an hour and 20 minutes on the phone today with your customer service and then your technical support only to find out that there is a project to upgrade a tower near my home.

Why wasn't this checked by your staff before they switched my service? And then when I asked to discuss this problem with a supervisor I was placed on hold for quite some time until the technical support person apologized and said the supervisor would be calling me shortly.

it is now an hour and a half and I'm still waiting for the supervisor to call. If I don't hear from someone shortly I will return to the store and demand…

Customer wait time was 20mi, caucasian lady comes in minutes after me and instead of the next in line tmobile rep helped her first after me standing and waiting 10min before she even arrived. My first time ever visiting Mueller location in Austin, can say they cater to that community.

When I finally was helped it's like the agents patience was thin while waiting on me. Agent name was Jaime. To be honest I don't know what has happen to tmobile across the board, the customer service!

I have been attempting to return T-Mobile internet equipment for 3 days. I have called the customer service line 3 - Wednesday, Thursday, and Friday - each time processing a disconnection and being told that I would get a UPS label in "2 to 4 hours" at this email address I'm emailing you all from.

I still don't have a label and still have the equipment.

Today, the customer service person told me that I could return the equipment to the store as I've grown frustrated with talking and getting nowhere.

I went to the store at 9030 Albemarle Road, Suite A, Charlotte, NC 28215, where I was promptly advised that I couldn't return the equipment I was presenting to me and was referred to a "corporate store" some 10 miles from where I reside.

This is unacceptable as I'm trying to be a good…

Yo compre un teléfono y lo termine de pagar . Llame para el desbloqueo y nunca pude lograrlo ,cansada de hablar con el servicio al cliente y explicarles que no les debo nada que necesito mi equipo liberado que es mío y me dicen una y otra vez que está desbloqueado cuando es mentira ,cansada de que me mientan llevo mas de una semana escuchando la misma mentira y no resuelvo mi problema jamás recomiendo esta compañía y si no quiere verse como yo comprando un equipo que nunca será mio .

BEEN WITHOUT WORKING PHONE SINCE 7/19/22 CALLED AND SPOKE TO A SUPERVISOR ON 7/24/22 AND WALKED INTO TMOBLE LOCAL STORE ON 7/25/22 TO HAVE PHONE SERVICED. AT THAT TIME A REPLACEMENT PHONE WAS OREDED, WENT INTO STORE TO PICK UP AND AFTER BEEN IN STORE FOR TWO HOURS AND THEY TRANSFERED ALL MY INFORMATION FROM OLD PHONE TO NEW PHONE THEY SAID MY OLD PHONE SEEM TO HAVE A HAIRLING CRACK TO CAMERA LENS, NOW MIND YOU MY PHONE WAS CHECKED PRIOR TO ME COMING IN AND

THEY TOOK MY PHONE OUT OF CASE AND HAD REMOVED SCREEN PROTECTORS, MY PHONE WAS ON THEIR DESKS UP/DOWN FOR TWO HOURS. NOW THEY ARE STATTING I HAVE TO SUMBIT A CLAIM WITH ASSURANCE INSTEAD. SO IT IS 7/28/22 AND i AM STILL WITHOUT A PHONE.

THE WORSE EVER, I BEEN A SPRINT CUSTOMER FOR OVER 19 YEARS, I AM DONE.

Upgrading a sprint MiFi box with the T-Mobile chip which could not be done in the T-Mobile store it kept saying invalid Sims card so I end up having to call the 800 number twice to activate after that it kept going in and out then I was told by the technician I would get a new MiFi box this Monday past which was never gonna come because he Closed the case so I been very upset over that situation and my number is 304-437-2019 if there’s any more info needed

HORRIBLE customer service. They have known technical issues and don't tell us.

Their tech support people are clueless.

They just follow a script.

Can't even understand them. They speak very fast with a strong accent.

My phone goes straight to voicemail and they cant fix it.

I was passed on to multiple people and told there is no escalation department or customer loyalty dept. My kids sync up watchs screen broke. Apparently t mobile doesn't fix screens on watches, the three options given to me were 1.

Buy a new watch 2. Cancel the line wait 90 days then readd to get a free watch 3. Warranty exchange which costs more than the watch. I was never offered protection when the watches were purchased or any of the times I called.

The warranty exchanges on the account, every one of them were faulty and didn't work. This is ridiculous and you are about to lose a 20 year customer with these types of interactions.

Also I've been passed around last person Joseph #547693. It is Ludacris that you would want to lose a line of service for 3 months then readd and get the…

Ongoing issues for the past year with Tmobile unethical billing charges, the store never closed my daughters account which they sent to collections Month after Month having to re verify a Military Magenta Plan discount. Their communication is terrible they give you a generic scripted answer each time you speak to them they are constantly applying late fees to your account even on a payment arraignment. Not sure why they cant get their act together.