T-Mobile

First, I would like to point out that I have been a business customer with T-Mobile for 5 years. Within that period I have had fairly decent coverage and service and any challenges have been resolved by good customer support.

I purchased a LG Wing phone and in about a year's time, I had dropped the phone and cracked the screen. I paid the deductible on the insurance I have with T-Mobile and I received what I was told as being a new LG Wing phone.

After a short amount time the phone would glitch and would not work. The phone had not been dropped nor was there any water damage. Being that this is my only line for my business, I was greatly inconvenienced because of how temperamental the phone was with the glitching problem.

In mid use the phone's screen would turn green and freeze for a…

If I could rate it 0 stars I would. But I can’t. So you get one star. Last nights experience with your customer service reps was BY FAR the WORST to date. And it’s normally subpar. I was pitted back and forth between I don’t even know how many agents.

They were all lying, trying to get me to pay more money. And NOT A SINGLE ONE could ever give me a direct answer. One even went as far as lying about how I had to pay, (all three did really) I guess maybe in the hopes that if I already paid X amount then Im willing to pay the rest!

I am a single mother during a very difficult and trying time! I recently lost my job due to COVID so it hasn’t been easy to say the least. I felt so bad last night during my interaction with your Rea that at one point I even started crying.

With what you are…

I am unable to get anything fixed with my account. Metro pcs was supposed to file ACP credit on my account and in fact me being approved for it was why I chose metro only to be lied to and go 3 months without them fixing the issue.

Phone customer service cant help you and there is no way to complain. worst experience of my life.

T-Mobile is one of the shadiest companies EVER! From Day 1 they wouldn’t let me cancel my account so I had recurring charges for months. I talked to many agents (not from America) who weren’t helpful at all. They kept refusing to send me a code to my phone so I could cancel.

They said it was because I canceled my account. So if I canceled my account, and you have that on record, why are you still charging me??!! I had to spend 2 hours in a T-Mobile store and they still didn’t cancel and refund me until I complained to BBB.

Then after I thought the insanity was all done, they charged me for equipment that I sent back a month ago and have receipt for. Now I have to go down to the store again to make sure they shut-down my account and that I sent all the equipment back.

I have the receipt…

The person that we talk to she told us of the phone I was getting but didn't ever told us about no contract of two years now I'm stuck with 2 phones that don't work poor reception and charging me 200 for each phone to cancel I got one for me and my wife..I don't want to be in no contract otherwise I would not ever gotten the phones this is not right we supposed to get senior discount and didn't happen I'm so upset.

TMobile needs boosters or go back to sprint because it sucks and if I find a better service I will leave after 20 something years ! And will not recommend this serve to anyone .

I've tried canceling a new service order (3 phones) within minutes of placed order. Fees were misquoted. I'm being told I have to receive the order in order to cancel and have my money refunded. Unacceptable rude employees. I don't want these phones and don't want to have anything to do with this other than having my money refunded immediately.

I've spent over 3 hours on the phone with rude employees who refuse to help. T mobile customer service is subpar at best! I can be reached at 228 209 9916

Scammed after finding added protection plan added without my knowledge and refused to allow me to purchase a new phone was told to use protection plan instead of cancelling, providing a used refurbished replacement. Then charge a “warranty fee” of $500 and 4months later stating the phone was lost, still paying on phone replaced and protection plan.

As they investigate and add additional charges. To find they used a warranty that I wasn’t covered under and not to the insurance company that I pay additional charges I pay for. I’m covered under and stating I still need to pay anyways to avoid suspension and then do a payment arrangement for the challenged billing.

stating that you pay for both plans due to changing during a billing period. I was informed they will reach out later today as…

I switched my service from Verizon to T-mobile to save monthly. On the 3rd day of switching my service they deducted $140 dollars from my checking. On the 5th day of switching my service I switched back to Verizon because the service was horrible in my area.

This was back in January and after about 15 calls I have yet to get a refund on the mouth of service I paid for 3 days in.

For the last 4 days my service has been almost nonexistant. I have a business to run and your poor service has cost me alot of money. I have customers that have gone to someone other than me because they could not get ahold of me. These were regular customers!

I don't know how many potential customers I have lost. I am very unhappy with your service this poor service puts you in default of the contract. I need this problem taken care of ASAP otherwise I will find another provider.

I i’ve been trying to receive a copy of the legal documents attached to my T-Mobile account and to my purchases. I have called, I have chatted I’ve had a long conversation I was on the phone for two hours last time but no resolution it was promised a callback which I never received .

the reason I need these documents is because I believe that T-Mobile overcharged me for prepaid service for hotspot service and sign me into a contract after I already paid in full for the hotspot device I need to know if there is a contract attached to my account for the first device because even though I am quite positive I purchased it out right I did not sign a contract I would like to make sure before filing for legal action.

I tried to get service back in March they charged me over $900 i canceled service to they never melt my phone out they never return my $500 then they charge me and so on someone and i just about fed up i want my words back um we're gonna have problems

I went to the local T-mobile store to ask a question regarding 2FA messages. The two young men working the counter were a) arrogant, b) gave me wrong information, c) asked for my T-Mobile userid and password, and d) insisted that my only option for solving the problem was to buy a brand new phone.

My account is a pre-paid one, and I just put $100 into my balance. I hope I can run it down fast, and then find a better carrier. It's no wonder people are rating their service "poor" if this is typical of the people running the stores.

Hi, tmobile, I hope you can reply to this. 40 was spent under my credit card on 4/22 while I was sleeping. Whenever I use my credit card, I automatically get a text message containing information like dates, time, and the amount of money.

(That is how I set) But I am not currently using tmobile and have never used it before. It is not my friend nor my family who used my credit card or tmobile as their phone carriers. I haven’t lost my card and it is still with me right now.

I called both my card company and tmobile and tmobile told me they need at least account details which the card company told me they cannot provide because they do not know it. The attachment below is what they sent me to send it to tmobile for a refund process.

Could I please get a refund?

My first time visiting a store was to switch from Verizon to T-Mobile . I was told my bill would be lower and I would have a better selection of phone that would met my business needs. I went with the Google Pixel which comes with 128 GB but unfortunately the phone has been terrible.

The phone can't even make it a 10 hr day.

Also, my husband that is already an existing customer with T-Mobile did not receive his referral credit . Which I contacted the store to see if there was anything that I could possibly do with the phone and since I was past my days on returning I would have had to wait for an upgrade which was 30 days and

I would have had to pay $500 out of pocket for a better phone,and to get the credit and the promotion. Then they said we could add watches to make our bill lower…

My name is Colton , My girlfriend and I are new T-Mobile customers as of about 2 months ago. Everything up until 04/25/2022 was great! We loved the service, phones, employees, everything was wonderful! Until last monday. I tried to place an order online for a phone for my mother as her mothers day present.

She was so excited as she has never had a brand new phone or an iphone, So she was ecstatic to have a brand new iPhone! But that will not come to be. At Least not with T-mobile. No big deal, so I called to get assistance.

That's when things took a sharp turn from great to terrible. The first agent did not put in the order correctly. I had asked for the protection plan which he didn't add, As well as not putting the overnight shipping that I paid for.

I felt off because the agent…

I have T-Mobile for business, I own a small travel agency as well as drive for Uber and DoorDash on the side, and rely on my T-Mobile phone for voice and data pretty heavily. When I have data trouble in 60% of my local area, it makes it tough to do business or work for Uber or DoorDash as the apps don't work correctly if I'm not connected to the internet.

I signed up with T-Mobile n Feb of 2022, and have had data troubles in my area ever since. I was told that my house was "kindof a dead spot" and just went with it, using WiFi calling at home no problem. But then when driving and data dropping out alot I grew concerned. I did contact customer service on the phone and they did a few things which did nothing really. Today I went to my local store to see if there is anything else that can be…

I wanted to be the first to say that I am extremely disappointed in Tmobile. I have been a long standing customer for over 8 years, and the treatment I received today was unimaginable. So after further review, I am needing just to utilize one ph, I have three on the account.

The other two phones I don’t use or need. Asked for just a one time courtesy to allow me to just keep one line, so I’m no stuck with huge bill each month. Spoke to Rep Chris and did absolutely nothing, He failed to listen to what I needed and failed to accommodate any request.

Just felt like all he wanted to do was sell me on something. Worst Customer service I’ve had in a long time. And to make it worst Chris hung up on me mid sentence, unacceptable. Then, I get a call back from a Nathan (Id: 1247502) and he was a…

I am reaching out to you in regards to a matter that I am dealing with in regards to setting up new service with T-Mobile. Let me start by saying, that my family was a T-Mobile customer for 15 years and then we were persuaded to move to At&t which was the worst decision ever.

On Saturday, 4/25 we went to the store in Independence, MO located at 17820 E 39th St S Ste 102 and was working with a gentlemen named CJ. We told him we were looking to switch back to TMoblie and what did they have to offer.

He explained the bogo deal which was perfect. We would be adding 4 lines. Myself and my one daughter would be getting the Iphone and my husband and my other daughter would be getting the android. He also explained that the 3rd line was free. 00 activation…

I decided to switch my cell phone service to Tmobile because of a "deal" they were offering. I was told I would pay $55 per month for senior discount and family plan. Two months now I was charged over 126 first month and now second bill for 96$. at 96$.

I am stuck for two years because of the phones that came with the deal. Should never have left Consumer Cellular. Now I will pay $30,more per month.

I recently purchased 2 galaxy s22 phones. My wife lost her phone so I bought her a new one. About a week after I purchased her phone she found her old phone. I tried to turn it in at a T-Mobile store to get credit and I was told sorry it was too late. It is within the 30 days but I was told it had to be turned in the day I bought the new one. It was lost. I couldn't turn it in. Is this really your policy and I'm out of luck ???? I've been with T-Mobile a long time and never had a problem.

Also, I received a text saying I could return my old phone to any T-Mobile store, but when I brought it to the store they wouldn't take it. They said I had to mail it in. What is happening????

This happened in 325 Garrisonville road, Stafford ,VA. I don't recall who helped me but he probably shouldn't…

Have been tied up on the phone for 14 hours over 7 days trying to get phone number ported to phone! I have been a sprint customer since 2004! Now with T-Mobile due to companies merging. No manger has stepped in, no one wants to take care of this, now need to wait until tomorrow ( Monday).

Someone is suppose to call me ! WOW never seen such terrible customer service! All most 20 years , now definitely will be looking at moving to another company with my 10 devices!

Hello I returned a tmobile internet box but was still charge a non-return fee of $407. It's been 3 weeks and no one at tmobile has been able to fix the problem.

Sincerely Joe mccarthy Account # 970781506

You keep charging me the WRONG AMOUNT and have been doing so since July of LAST YEAR.!!!!! I called every month between August and December and have called twice more this year. I have talked to your customer service people and several supervisors and one complaint person! I AM TIRED OF IT.

I see you charged me again $133.89 on a card ending in 6983. I HAVE HAD IT.!!!!

I signed up last year for a special, 2 lines for around 30 bucks. I think it was $27.95 or around there. I have rounded it up just to make the math easier. I needed a third line for my daughter. The salesman said I could have it for free (but you reneged on that - I thought it was too good to be true anyway and I did not read the fine print that the lines were $27.95 for each line. So my fault.)

However, I agreed with one…

I have been trying to get someone at Customer Service to explain to me charges on my account that I don’t understand. Either I get someone who has a cold and coffee or someone who speaks with a foreign accent that I can’t understand. I even got hung up on twice!

I rate T-MOBILE....ZERO

I hope you can help me out with getting service. I've been calling for months now & lately every day. I have the saved email to them but no response. My husband has the same phone and problems. We get one tiny bar on the tower. No one can understand us due to speech messing up. We have been very patient and have paid faithfully every month. T-mobile tells me they can't find me in the system but once they do then I'm told they have had several tickets and the problem is fixed. NO it's not. I call back and I'm told they can't help anymore. That the towers are too congested. I'm sorry but that's not good enough for me or my husband. I'm told they will adjust credit for me once this is resolved. I said since we got the phones and hooked up with T-mobile many months ago…

I went to exchange my S10 phone for an S22. The promotion said I would get $400 credit for my old phone. The following things happened.

1. Didn't give me the $400 credit.

2. Told me it would be on the receipt that they would email me. Never received one. When called to questioned it they text me telling me it was processed under the Jump program and I wouldn't be getting the Promotion discount. They said the would fix it. They didn't.

3. Called Customer care they told me I had to go into the store to get it fixed. Went into the store they told me I had to call customer care they couldn't do it.

4. The phone was defective which I found out after spending 3.5 hours on the phone with Tech Support Samsung Support twice in which they hung up on me. They finally decided to send me a new…

I recently bought a phone and the phone that was given to me was not the phone I agreed to buy. I am having technical problems with the phone, it doesn't seem to be new. It's not right that I pay for a phone that might be used and returned by someone else.

I need a phone that is new and that works asap, I used the phone for work and I cannot afford to have issues. I need help regarding this situation.

Mary Ceja very rude and disrespectful. She told me someone would help me and she never returned to help me out. She completely ignored me.This took place at T-mobile store 3SCD in Addison.

00 for 2 months of internet with one month free. Said it was due to a free tablet they sent me as part of the promotion which I was suppose to be able to use in my house for free with the home internet.

00 a month for internet for it. 00 a month. 00 a month. Then after the time limit they didn’t make the changes and said if I send the so call free tablet back I would be billed for the full price of it so it would be better to keep it and pay the monthly charge.

This is not what I signed up for and their customer service keeps me on hold for over an hour and disconnects me and said I keep calling about the same complaint and to stop calling and then hung up on me again.

T Mobile 5g home internet very slow, no where near 50mbs promised. After 4 or 5 calls no solution

I only gave a one star because i cannot put 0 stars I would give you a minus -1000 you get NO stars. I am a customer and it is very unerving for you to have us as paying customers pay you to be disrespected by your staff.

Thye provoke customer to frsution and anger. They do not do their jobs and your cooperate team is never available to help out with these issues. You out source to other countires without thinking about how it affects you customers.

If it was your family your will handle issues and concerns right away but fr your custmers we get yelled at, talk down to, provoked, hung up on, put on hold for hours on end, transferred to rining lines that no one answer and you get hung up on. This is sad and reall horrible.

Their customer service people are in the Philippines and are crooks all the way up the corporate ladder. Trust me, their is a reason half of their board of directors is either in prison, under indictment or being investigated. On top of robbing you blind, (they will steal from you) they screw the Government and steal your stimulus money.

Rule #1 when dealing with T-Mobile - They break every promise to you, don’t believe a word out of their customer service. #2 RECORD EVERY CALL. Get a new company for every thing you do business with T-mobile for.

On 4/4/22, my phone was shut off. I woke up to no service. T-Mobile did not contact me in any way prior that my service would be suspended on above date. No phone call, text or email of their intention to shut off my phone! This has nothing to do with non payment. It has everything to do with forcing me on 4/4/22 to upgrade my phone to 5G that very day!! After much haggling with two reps I was able to get my phone turned back on, but only for a week. Initially, I was told in late 2021, I had until June 2022 to upgrade/new phone to 5G.

How is it legal for T-Mobile to do this to customers?! I am a disabled senior lady with ongoing chronic health condition. I also don’t drive. I was in a panic Monday morning not understanding why my phone was off. Two hours of trying to get service back on…

Our receive signal while in our house is 5 bars. No problem with reception, but anyone else on a call from us while in our home either cannot understand their broken reception or it drops the call altogether. Some of our outgoing texts do not make it.

We have Android 8 phones that are fairly new and had them with US Cellular and had no trouble then from our home. We have a metal roof on the house and between it and the towers being utilized in rural Neosho, Newton County, Missouri, we cannot communicate while at home.

Even Customer Service cannot hear on their end when we try and talk with them from home. Away from this home area its fine, but I cannot seem to get anyone to listen to me that I need some kind of transmit booster from home.

They sent us 4G LTE CellSpot and have all green…

Exceptional poor and deceptive services by t mobile ; traded in a cell phone for upgrade and was advised $100 credit would be applied to discount price of upgraded cell phone. T mobile advised or appeared to advise the discount would be applied up front reducing price by the indicted $100.

Instead the $100 is being applied over 2 years or so for about $3 per month. Called t mobile representative whom was completely non responsive as was the supervisor. Requested the $100 be applied up front as was my understanding and basis for the initial transaction.

Representative and supervisor we requested consideration were non responsive to compliant even after we advised we have been a 19 years loyal customer of T mobile and consider this very poor practice; no need to hold a 19 year customer…

within 1 minute, T-Mobile BOT sent both confirmation of payment and an ominous warning that payment was due. Can you count T-Mobile? eat a bag of dicks! practice counting them while you do.

Agents that barely speak English. Completely wasted close to an hour of my time both times I called and accomplished ZERO. DISABLED MY I7 PHONE! The only resolve I got was to change carriers. I called Verizon, spoke to a representative that spoke CLEAR English and was able to set up new phone service in LESS than fifteen minutes.

Great work T-Mobile! You lost a customer that had been a loyal customer for OVER a DECADE. I wasn't looking for a new carrier, YOU DROVE ME TO IT.

I plan to go viral with my recent experience with T-Mobile.

Adam Holstine

I was speaking to Giavanni on the phone, employee number 1233052. I am supposed to get reimbursed every 3 months for the service that I am paying for the watch because it is not compatible with my phone. So I called about that.

" And wouldn't let me explain that I was sold the watch on the phone and not in the store, so it was never connected to my phone in the first place. I'm really disappointed because I have never been given the help I need on the phone with customer Service unless its about paying my bill.

I went to my local T-mobile store and got a Gpad on 12/2020, said Gpad was $99 on promotion. Well today I see on my bill that they are charging me $299!! I want to know why?? All the years I've been a customer and never had a problem.

I contacted an attorney and was told it's false advertisement. I have my receipt as proof. So disappointed that T-mobile would take advantage of its loyal customers in such an under handed way!!

Switched from Sprint to T-Mobile. Then bought my son a new iPhone on their promotion....$750 off the iPhone 13.

Now I'm standing in a T-Mobile corporate store in Oak Brook Illinois with a $1200 bill on Sprint for the phone that should be $300 and change on T-Mobile.

I've gotten the runaround for the last 2 hours. I get a different answer from EVERY customer service representative they talk to.

I will resolve this by getting a new phone at AT&T and giving the phone back to TMobile. AT&T may cost a bit more but I was with them for 20+ years and NEVER had a problem with customer service.

I was on the phone for over an hour today and had to talk to 3 different people and still do not have a resolution

I've been getting 40-50 robo calls per day on my phone for almost a year. I have made numerous attempts to contact T Mobile customer service, but all I get are people from the Philippines that are absolutely useless. I have tried just about every app available to stop these annoying calls, but they still keep coming in.

First I will start by saying, I worked for Sprint, and was a district manager for over 5 years, so I know how most everything works.

I reluctantly went to a local T-Mobile store (Londonderry NH) after looking at the reviews, speaking to someone via T-Mobile's website, and speaking to someone at the location about porting my 3 lines over from Metro PCS. My son had the iPhone 7, and was experiencing random problems like 'NO SIM' , and his battery dying within an hour or so. I need to make sure he can get in touch with me, as he plays sports and it is imperative myself and my son and husband can keep in touch. I told the 'manager' on the phone, i'd come in, but still wasn't sure I was going to switch. He not only told me what my bill would be on the phone, but in person offered me ANOTHER…

I was watching a commercial on TV about T-Mobile business or corporate accounts everyone had a mascon and I’m tired of the fear mongering on the airlines. Shame on you. At one time I was thinking of being a customer because I’m not happy with my current mobile service I’m also a small business owner.

Thank you for that horrible commercial because now I know your ethical stance

David is rude and not able to help

I WAS CHARGED FOR 7 MONTHS FOR EQIPMENT THE WAS FREE ON A PROMOTIONAL . IT WAS IS GALEXY WATCH. 00 A MONTH FOR SERVICE TO THE WATCH. SOMEONE MADE A MISTAKE AND I STARTED BEING CHARGED FOR THE WATCH SINCE SEPTEMBER .

84 A MONTH FOR 7 MONTHS. 88 I CAN'T BELIEVE THIS .

For the past 4 days I have not been able to get a single bar. Can we please have someone come out here and fix it. The cell tower is down 49266

Stealing money from me after I canceled a line and y’all had it running for 3 years after that

I visited you store in Sterling Heights, MI - located on Van Dyke and 14 mile road. I went in there to get my husband's new phone activated but ended up deciding to upgrade my iphone 11 to a 13 plus.

I did asked to upgrade to the 13 pro with out knowing that you guys have a 13 pro max. Now had they been good representatives, the first question to me should have been for me to take a look at the display to make sure the 13 pro is the right one for me but

that didn't happened; therefore, leaving me thinking the 13 pro was the best one for me. After looking over the phones, I realize the IPhone 13 pro max was the better one for me, so I asked if I could switch and was told no flat out no compromising nothing just no and

if I did I would have to pay a 70 dollar restocking fee. Remind you I…