T-Mobile

I’ve recently installed the T-Mobile 5G home internet device. When it is up and running it is a very good solution for cutting the cable from Xfinity.

However, the unit tends to drop the internet connection every so often for 10 to 15 minutes. This has happened almost every day since getting the device. I’ve been in contact with their customer support and after about an hour with them, all they had to say was that they were making improvements to their network and that caused the outages.

I had done Google searches on the issue of internet dropping using the 5G home internet devices and there are over a thousand reports of the same issue with the device starting in 2020. Some think it’s an over heating issue.

You would think they T-Mobile would jump on tracking the issue to come up with…

March 28, 2022

To whom it may concern

On March 23, 2022 @ 6:05PM I called to do a change of ownership. I spoke with T-Mobile rep Win who looked into the account being change and said we must pay the balance of $213.50 which was paid in full (confirmation # 1771618056). I wanted to verify some information previously quoted to me so I asked Win is it true if my mom is added to my account my bill would be an additional $20 added to what I pay monthly and he stated yes, that is correct. Win then said in order for me to do the change of ownership I needed to contact 855-808-4185 or email EAG change ownership sprint.com to add mom as authorize user. I choose to call 855-808-4185 and spoke with T-Mobile rep Jojie. Jojie walked me through how to process the change of ownership forms for the…

I went to T-Mobile Metro on Holcomb Bridge. I'm 69 and have Never been treated like this Ever!! They were blasting music right outside the door and you couldn't hardly hear! But the attitude towards me was UNREAL! They weren't even busy, I just wanted to switch from the old phone to my new phone.

My Son sent it to me. The account is in his name They weren't interested in helping me in any way! I'm white and they were black and I have never had a problem with that!! They don't need to represent your company in any way!

I have a black daughter in law and a black son in law. I left the store because they dismissed me as if I wasn't in the store! They spoke fluent Spanish. I left and went to a different store in Cumming and the young man greeted me with a smile and took care of me.

I don't…

I received a text message from TMobile to call them to speak to a customer service representative. I need to trade in my iPhone 6s+. I could not get him to understand that I was responding to a text message.

He had no idea that the 6s+ has to be traded in for a newer 5G phone. He insisted I had to order online, although I’m going into a dealer tomorrow. I told him repeatedly I wanted to see the phones.

He told my location did not exist. He further told me that even if I went to a dealer my order would be placed with him! I assume that he thought if he badgered me enough I would place that online order.

My respect for TMobile and trust is over.

Just spent the better part of 2 hours trying to update my auto pay on my t mobile internet. Took a total of 5 calls one I was hung up on another I received a call back after waiting and no one was there.

No one could help and continually they tried to connect my daughters account because I am on her phone plan but the internet was mine alone. By the fourth time I called back waited on hold was told to hold my place in line was called back I had lost my patience.

A very nice young lady tried to help but again wanted to connect the accounts and suggested she call my daughter for help. This was ridiculous I hadn’t planned on spending my Thursday evening arguing with T mobile/ Sprint or whoever you are now but you damaged my opinion of the service to a place where I’m not sure it can be…

Why do you have a customer service team that is difficult to understand and are generally unable to answer questions.

The voicemail application that came with the change over from Sprint is unacceptable. I want the voicemail messages on my phone. I don't want to have to 'call' some one, enter another pass code just to get my voice mail.

This is more corporate BS that changes without consulting the customer. Change it back!!

Charging me for a phone the store told me was free,I've been calling and been told the fee would be removed,it's still there.

In early February we signed up for T-Mobile’s Home internet based upon the fact their website showed it was available in our area and was advertised as being faster and cheaper that what we currently had. We ordered it through the website, but once we received the equipment (Including the 5G Gateway router, Synch UP Drive device & a set of headphones that were part of the deal-though you must pay for them in installments) we found that we were not able to get a strong enough 5G signal for it to be effective. We live in a small rural town, so we knew that was a possibility. It was disappointing, but not a huge deal.

The issues started with the return/cancellation process and then charges after the fact. In calling to cancel the account they couldn’t do it over the phone because we needed a…

Racial profiling of a Black man who is buying a $800 phone, poor technology, poor customer service, non responsive management and had police outside by my car when I left. Is this how you treat T-Mobile customers? Lakeshore, Oakland 3.21.22

They charge you when we already cancel the service, the customer service people are aggressive, they do not help you.

I bought Tmobile internet Promised 100 download never above 35 sometimes as low as 5 Open work ticket 60015195 Call every week to fix issue. Never fix problem never get back to me

A fraudulent account was opened in my name. TMobile knows it was fraudulent. I have called seven times and been hung up on 3 times. Now the account has been sent to collections, but your representatives tell me I don't have an account with T Mobil. 9591 ASAP.

For the past few month i have been receiving the following message as a reminder that my payment was due, "Your T-Mobile service has been suspended. " i resent the message. it is threatening, intimidating,and it goes against the good standing of T-mobile.

i would prefer that T-Mobile send me a text message reminding me of a due date, as it had previously done several months, maybe a year ago. the remediation is appreciated. Thank you. Germaine Smith

Dear Sir,

I have had to deal with T-Mobile customer service more then a few times. It is frustrating dealing with outsourced customer service from other countries. Number 1, the outsourced employees don´t seem to have a command of the english language, Number 2, the service employees are overly polite and repeat so much of what I have already. Today, March 18, 2022 I was in two different T-Mobile offices. I was instructed to call my original plan with Sprint and then directed to go to another T-Mobile and told my situation could have been handled my first visit to T-Mobile.

Sincerely,

Steven Sheffer

How can u spend all the money on ur commercials and promising bill to stay the same when i have to call every month for same issue!!! and every time some unexperienced rep answers who tries to understand my bill!!!

hours and hours of waste of my life for the WORST carrier customer support!!! I want to give you minus stars if I could

I returned a new iphone 13 unopened because I wanted an iphone 13 pro. Your warehouse has said they did not received the iphone 13 i mailed back unopened. I have a receipt that states I mailed the phone back to you.

Now I am being charged $900+ for a phone I mailed back to you. I am getting the run around. I have been promised I will get a call back. Multiple times no phone call back. I do not have the phone.

How can you in good consceince charge me for a phone I don't have. Now customer service has just hung up on me after being on the phone for 40 minutes. I need someone to call me and resolve this matter.

Thank you, Nona Price - Primary account holder - 562-394-2705 Laconia Fennessy - Authorized user on account - 562-256-4558

I spoke with an agent on the phone and told me that getting new apple13 phones were free by trading our our iphones for free. She said that I only have to pay the sales tax. It did not turn out to be free.

The worst conversation that I ever had with T Mobile.

I am a 71-year-old handicapped male that has been a Sprint customer for many yearsEntered into a lease in 2019 with Sprint for 4 lines of service and was to receive 4 new phones at end of lease in 2021 iPhone XR we received from Sprint Are not compatible with the 5G network that T-Mobile supplies In 2020, they merged with T-Mobil and I have had nothing but problems. Terrible service, cell and customer. I have a ongoing 6 month issue that they have used every loophole possible to get out of replacement for 4 phones that are not working properly on the 5G network Pushed from person to person with nothing ever resolved.

Very disappointed, very misleading about migration to T-Mobile and receiving a $800 per line towards the purchase of new iPhone they originally claimed that the Sprint…

I get the run around to help get access online - everyone tells you to go somewhere else. I was in store and told bill wasn't due til 26th otherwise I was going to pay but figured still had time to get online.

Then Monday, account is suspended for non-payment. I made a payment on the phone and was then told will be a charge of $20 per line. The business rep helping me will not respond to text or calls for months now.

The store can only help with so many things. I just need access to get online and set up auto pay like I had previous business accounts. Customer service should not be this difficult!

I trade in my 2 I phone XS on December 2021 to get $800 credit for I phone 13 , but when the first bill came the promotion I got is BOGO I had been chat and call even went back to the store many many times everyone told wait 24 hours it will change back to trade in credit, today I back to the store again the manager said he can do nothing about it because call the customer service already I need to deal it myself and

treated If I don’t leave he will call the security kick me out

Simply put store on Pacific coast highway with one sale rep busy with customer and two others involved in non business discussions made no attempt whatsoever to address me with a basic hello or what can I help you with. 35 minutes sitting on a chair close enough to hear their conversations clearly without even eye contact.

So I got up went right up to the other sales reps and told the to have a good evening and walked out. My question is this. Can I get a job like theirs? Do nothing and get paid. Where do I sign up for that?

Failure of a account credit from a returned piece of T Mobile 5G wireless modem equipment from October 2021. Several phone calls to several different customer service specialists and countless hours of sending proofs of returns to the company which have not only not getting my credit but now T Mobile has added surcharges to the account and turned it over to not less than 2 collection agencies.

Had to contact Discover card services to get my original charge credited back to my account. Had to submit all the documents to them, they in turn contacted T Mobile and after about six weeks more of waiting Discover ruled in my favor and returned my original charge on my account from T Mobile.

All this for a piece of equipment that was returned to them in two buisness days from the time I received…

Could you list any smartphones for Aspies Spectrum Disorder, because Apple had failed to add an affordable calling function for ASD that displays text at the bottom of the screen?

I have troubles calling Support.

I am a t Mobile customer who has been lied to about my phone service, call back calls, pricing of my service. I have been sent several times to the t-mobile store to pick up my devices but no devices were available.

I have received several different quotes for my service. The worst service ever!

My complaint is that I have been a customer with T mobile for several years and today I get nasty phone calls and harrasing text messages in regards to disconnect of cell service. I was wanting to make an arrangement to pay my bill on the 11th and customer service stated that would not be possible.

I recently did a upgrade on my phone (803) 567-0043 which I had paid more than half of my current phone balance. When it was processed t mobile informed me that I did not have jump coverage so my phone was not paid off.

I know pay for two phones and was told my customer service that nothing could be done. Your C S department is not trained and I am very disappointed. I have been with you for more than 5 years. I need your assistance....

We recently purchased a WI-FI to get access to T-mobile internet service. 00 purchase was made referring to the T-mobile service coverage map that is accessed via the T-mobile web site to ensure we had coverage. After multiple calls to T-mobile service as we had little to no service we were told that according to the service map the service techs use “internally” that we had little service here in Arizona and

would have none at our son’s house in Washington state, which was the primary driver for getting the unit. This is NOT what shows on the T-mobile web page coverage map which shows 5G-extended coverage for this location and our son’s.

Using an accurate coverage map internally and a fake map for the public is an outright lie that misleads the public into buying their service.

I got an offer from T-Mobile store, Mesquite, TX mall for a service offer. They never promised that offer and argued and mad. I called at least 6 tech experts and each technical experts do not want to promise my offer.

No one helping in T-Mobile. "Horrible experiences".

In Jan a fraudulent account was set up in my name. I have spent 4-5 phone calls and hours over the last 2 months to rectify this situation. I went to a corporate TMobile location and provided 2 ID's to prove that it was me and I called in to close this account.

I recently continued to receive a bill on this account. I called again and the rep said she read all the notes on the account and the account was closed and I would not receive another bill. Now in todays mail, 3/7/22, I received another bill on the account as if the account was still open.

I need a Regional representative or higher up to address this situation for me. The account is reference is 979067351. My ATT cell number is 817.996.0390. I have never been a TMobile customer.

Regards,

Michael Mercurio

Our I phone has been locked even though we had only a prepaid plan with TMobile and we purchased the phone from Best Buy I mean we are not in any monthly payment plan with T Mobile.Talked with customer care.

On February 27, 2022, I purchased a new phone S22 online. I received the phone on March 2, 2022. I noticed there wasn't a charger inside. I called asking why the charger wasn't included and was told due to environmental issues. I couldn't believe this so I asked why for so many years there were no environmental issues until now. I informed the rep that I wasn't satisfied with this and would like to return the phone. The cost of the phone isn't an environmental issue. He informed me that he would be shipping out a return box and label for me to return the phone.

I called this morning between 7:40am-7:45am and spoke with a female representative. I don' recall her name. I informed the rep that I was calling to reinstate my new S22 phone and that I was going to keep the phone and activate it.…

I am writing this on behalf of my brother. My brother is 76 and relentless. He will contact you everyday multiple times until he gets what he wants. Really, T-Mobile, this is how you treat your senior community. He has completed all the steps you even requested of him on line. Don't get it twisted, he is in the current century and is very understanding of how we communicated via email, text, social media.

Based on what I have witness with his communication with T-Mobile, he was not taken serious. He shouldn't have to call you every freaking day. This shit has gotten on my nerves.

Please help him with claim # 864557. He has completed his steps and he next he needs to obtain his phone. Treat your Senior customers with dignity and respect.

Best,

I received a text message that I could pick up my warranty exchange phone up to March 5. I was at the tmobile store at opening at 10am on March 5, the tmobile employee found my replacement phone with my name on it but could not make the warranty exchange stating their inventory system was not able to process the exchange even though the new phone was here and

she had to send back the new phone and request another warranty exchange. Its obvious tmobile has issues with inventory systems and I am sure many customers are facing a similar frustrating situation. Your T-Mobile exchange order S116282936 for SAM G991U GS21 5G 128G GRY EXCH is ready for pickup at 17425 Hwy 99 Suite E, Lynnwood, WA 98037.

Bring in your old device & pick up your replacement SAM G991U GS21 5G 128G GRY EXCH by…

Was told manager approved releasing our contract due to husband's work/lack of service around the country. I confirmed/clarified what I was told before changing carriers for each family member. Had I been told that I would owe nearly $2,000 dollars we would have only switched carriers for my husband's phone to ensure he could do his job.

Long story short I have made many, many calls over the last few months trying to get the account/situation resolved. I have been told on numerous occasions it would be taken care and/or called back to confirm with no follow through.

I am talking MANY MANY calls, hours wasted on the phone repeating myself over and over again trying to resolve the issue with no avail. AGAIN. and still not return call. I am beside myself not only with the debt that was…

00. This was on 2-3-22. I got 2 phones, they give me a watch, start putting screen protective glass on. I get 1 case (paid for 2). Still haven't received the other one. Switched my service over from XFinity which took 4 days.

And now I am getting notices that my bill at XFinity needs to be paid. 00 in cash the first day I was at store. This is some kinda crazy BS. I have went in many times to give these items back.

Now my service is interrupted because of nonpayment. I WANT MY MONEY BACK! T-Mobile can have these over priced items right back.

I was told to reject a package and that would start my cancellation. I did as I was told and now I being harassed by a creditor that I owe money for services I didn’t receive. Do I need to hire an attorney?

T-Mobile is epitome bill fraud, mismanagement, poor customer service and FCC is ineffective. We have service with TMO since Jan 2021. On Dec 24th 2021, my TMO account was hacked from TMO side and somebody has ordered additional service and an iPhone using our account.

We came to know immediately by message alert. We have called the TMO immediately notifying the fraud. In addition to this, TMO has includes additional charges in our bill based on this fraud and never agreed to take it out.

They keep on saying since last two and half month that they are look at it. Not only they keep threatening to us that you need to pay these amounts otherwise they will suspend our account and in-fact they just did that.

They are charging an amount $186 for their own inefficiencies, mismanagement and…

I called today to see how much will it cost to upgrade both lines, the guy told me only taxes. I ask are you sure no deposit he said no and I am also waiving, shipping. After having me on hold for an hour, the phone disconnected, I called back and was talk to rudely by another sales person as if I was lying about what I’ve been told.

I ask her to listen to the call she told me no I misunderstood. I ask for a manager she refused to put a manager on the phone… Then after all that, had the nerve to say, thank you for being a valuable customer

I will start by saying I have been a loyal customer for 20ish years. I started with Nextel, then to Sprint and now T-Mobile. I have never had issues until T-Mobile moved in. My husband is in construction and NEEDS a durable phone, and he had one until January of 2022 and T-Mobile said that his phone is no longer compatible with their new 5G services.

So, they gave him the bottom of the barrel, non durable phone as a replacement 5G phone. This phone lasted 2 months until it was no longer able to turn on, and mind you it had issues from the start.

He then called customer service to explain the situation he is in, they said in order to get another construction grade phone he would have to pay $600 for a new one and they put him on hold for at least 30 min and then was disconnected. So he…

I had a problem with ear piece of my wife's iPhone. You can barely hear anything through it and the only way she can answer calls is through blue tooth or speaker. Called T-Mobile was transferred to insurance, insurance said it was mechanical T-Mobile will cover with a $5 service charge it was not part of the insurance I pay for monthly.

I was transferred back to T-Mobile and was told by the insurance rep that he discussed it with the T-Mobile rep I was transferred to and it would be handled. Then that T-Mobile Rep told me I had to talk to tech support and they would run diagnostics and handle the exchange.

Then after being told he was not going to run diagnostics because it was hardware related and also told me that T-Mobile doesn't sell phones transferred me to apple care. Apple Care…

The internet services for T Mobile were horrendous. Leaving us often times with no internet for days,weeks and months over the summer. I finally, after being told many different reasons and zero resolution, returned the home internet tower 9/30/21 and requested my services be cancelled 10/9/21.

I was assured this was handled. November 2021, I had $50 withdrew from bank account. I called 11/26/21 and requested refund, again, explained I returned equipment and wanted my account cancelled. I was assured this was done by Rhea from the Care Team.

I have since been receiving bills for $231 and being threatened to be reported to credit bureau. Called again today 2/28/22 and was told that no one ever cancelled out my account and it's been billing this entire time! I was told for the 3rd time,…

I just became a T-Mobile customer after years with Verizon. I had 2 lines ported over at your 5 Quality Way, Iselin, NJ 08830 location. The line everything went well took 15 minutes. The second line took over 6 HOURS. That's correct I arrived in your store around 1:30 in the afternoon and they finished porting and transferring my data to a New phone at 8PM. I lost an entire day. The staff was pleasant but was not until the last 2 hours of this ordeal did I seam to get anyone component. Matthew K was finally able to get things working but it even took him 2 hours.

I do feel that T-Mobile really need to compensate me for an entire day I spent standing in your store. This was no way to start off.

I do expect to hear back from T-Mobile

UPSET CUSTOMER

Marlene from t mobile store in new Orleans was very rude at me

DO NOT SWITCH TO T-MOBILE -

BIGGEST NIGHTMARE AND CONSTANTLY GOING AROUNG IN CIRCLES WITH THE SAME MESSAGES NO MATTER WHAT NUMBER YOU CALL . IT IS A REAL JOKE.

FIRST TIME I SWITCHED AFTER 30 YEARS AND I WAS NOT ABLE TO SET UP SECURITY CAMERAS WHICH HAS CAUSED A SAFETY CONCERN WHICH WILL BE PURSUED AGAINST T-MOBILE DUE TO THEIR IGNORANCE and LACK OF KNOWLEDGE OF THEIR ACCOUNTS AND THEIR STATUS.

I was charged for SEVERAL MONTHS OF SERVICE AFTER returning my items and being credited for the taxes I paid on those items. I had to go to a store on working hours to provide my ID and have the rep contact their office to obtain my pin. Not once did they ever advise me of the data breach. IT HAS BEEN A JOKE SINCE AND I HAVE WASTED HOURS AND HOURS. I have been dealing with this since August 5th…

At on time we had excellent service with you but lately you guys have been screwing with my hotspot and cell connection. T. department is fooling with my service because I am not willing to update my phoe service. All of my phones I own.

Unless you change your tactics with my contract you might not have me as a valuable customer. Respectfully Lindsey

The T-Mobile sales reps when you call in to order devices lie and mislead you to get a sale. They directly lie about the accessories, capabilities, and facts about their devices, upgrades, deals, and service packages just to get you into a sale or contract.

When you call back in to verify or ask questions, the new rep is all apologetic, confused, and doesn't know why the previous rep would do such a thing. I have had this happen to me on numerous occasions and in the same manner.

I called in and asked what current promotions you have and what am I qualified for under my plan? I repeatedly asked the rep several questions about the transaction and he deliberately lied about the product, the upgrade, and the transaction involved with my trade-in.

After pointing this all out, since I know…

Set up an account after t mobile Advertise their great service come to find out my 80-year-old mother has no service in her area in less than 30 days I’ll purchase a new phone I have been on Verizon 20 years and will stay with Verizon they are no better at least I don’t lie I have nothing but aggravation with the customer service trying to explain the situation he blatantly hang up

Their rating should be 0. I have been a T Mobile for 16 years. I purchased the newest samsung galaxy s22 ultra. I contacted the customer service and spoke to Nathaniel from Oregon. I asked him what kind of promotion T Mobile have when purchasing a samsung galaxy s22 ultra.

I asked about the jump program since I have one. I forgot that I paid off my phone so I am not qualified for that. 00 for your trade in. I asked him how much will I have to pay once I trade in the phone.

Nathaniel asked me how may gb do i want. I told him I have the phone and i have 256 gb. you can tell from his tone that he is getting frustrated at me. I told him that it seems he was getting frustrated at me and his response was because I changed my script on…

I purchased 2 Motorola One 5G ace phones from a T-mobile store in Glendale Az. in May of 2021. One for myself and another for a friend. Before purchasing I checked the T-mobile 5G coverage map which indicated my home was in the 5G ultra area and was confirmed by the store representative.

Shortly thereafter, in June of 2021 my doctor's office and a few friends told me that my phone did not ring so I tried calling my cell phone from my home phone and sure enough my cell phone did not ring. So it did not ring on the callers phone or my phone.

I did not receive a missed call notification. If the caller waited long enough (about 20 seconds) the call would go to voicemail without ever ringing.

However most people would just get frustrated and hang up. I have contacted T-mobile technical…