T-Mobile

I opened a contract with T-Mobile in April of 2020. I selected a plan for 18 months for the iPhone 11 with the option to pay one lump sum at the end of 18 months or six payments after the 18 months.

It is now 22 months into the contract and I called to make sure that after the six payment installments I would own the phone. T-Mobile representative informed me that since I did not call at the end of the 18 months, I would not be able to purchase the phone and also I would have to pay another 9 months on the phone starting that day.

I never received any email or text that stated I had to call at 18 months to be enrolled into the six month payment option. It is ridiculous to have someone paying for an iPhone 11 for 31 months just to own it.

Also, there was no notice and this is usery.…

I took over a family account. All I did was a change of responsibility. Turns out they been charging my own grandma still for the last couple of months and me.

Also the rep said the first charge was due to her final bill even though I was charged as well. They basically double dipped from us because it's all the same lines! Nothing changed but me taking over payments! Screw t mobile.

15 years of being loyal and this is what we get. Fuck them, I really only stayed for the military discount but no more. Taking our business elsewhere.

I was lied to several times over the last month about upgrading my daughter's phone I literally spent 6 hours on the phone today trying to speak to a supervisor I'm just done I know my business makes no difference in the grand scheme but I'm switching I'm just done

FEB 18, 2021

FROM: STEPHEN MCGOLDRICK 901-648-5408

TO: T-MOBILE

SUBJ: PHONE

I BOUGHT THIS PHONE FROM GERMANTOWN PARKWAY BACK IN DECEMBER FROM SALES PERSON (KAT) AND STATED I WAS MOVING AND OLD PHONE HAD SEEN ITS USE. WHAT THE SALES- PERSON FAILED TO TELL ME THE PHONE WOULD NOT WORK WHERE I WAS MOVING. I HAVE TO DRIVE 5 1/2 MILES IN ORDER TO USE THE PHONE. I TOOK IT TO T-MOBILE CORINTH MS TO TURN PHONE IN AND WAS TOLD I WOULD HAVE TO KEEP IT. I ASK FOR THE CHEAPEST PLAN SEEING I WOULD NOT BE ABLE TO USE IT, AND HAD TO GET A PHONE FROM ATT.

THE FIRST BILL WAS LIKE $75 THAT WAS MONEY OUT THE WINDOW SEEING THAT I COULD NOT USE IT, THEN IN FEBUARY GOT A BILL THAT WAS LIKE $375 FOR A PHONE THAT WAS NOT BEING USED. I THINK THIS IS UNFAIR AND I WAS A T-MOBILE CUSTOMER FOR YEARS. THIS NEEDS TO…

TMobile is responsible for hacking into my account and selling my data monitoring my conversation and using it against me.

Customer service is horrible. Store managers are very rude and attacking me each time I go in their store for service they want to something.

Fraudulent billing, false advertisement, failing to live up to their own contract. Are interfering with this complaint as is the second attempt to post a complaint.

First one, my internet was interrupted. Lured me in with false advertisement to transfer for free from boost to tmobile. Free phone and particular required payment plan. Have recvd their monthly payments on time(early) but keep shutting my service off randomly and demanding hundreds of dollars to restore service.

This is not what I signed up for. They are creating billing issues for greed $$ and demanding 100s of dollars for no reason. 5 month customer with 1st 2 months only home internet hot spot. In november after verifying requirements to transfer phone service from boost to tmobile, in December made the transfer.

Free…

I have been having a billing issue since October 2021. My account was charged the warranty exchange fees for devices I NEVER RECEIVED. I still have the same phones that I purchased in July. I have called almost everyday. I have transferred and given ticket number after ticket number and no one has done anything about my problem.

i was told that the ' Research" department was looking into finding the lost devices and never found them. My bill is now over 2400. 00 because no one has done anything and I refuse to pay for something I don't have.

I am beyond mad every time I call and have to explain the situation all over again. No notes are being taken and I keep getting lied to about follow up calls. No one has done their job yet and for me to have a business account, 4 lines and 2 digits…

This has to be the worst customer service experience I've ever had. 5 months I have been waiting for entouch wireless to assist me whose mobile provider is T_Mobil because I keep getting told, T-Mobile has not provisioned me on the account..

I have not been able to do any international calling to Canada, I have called every day three and four times to try to get an answer. All I get told is that the back end technical department hasn't gotten back to us yet so we don't know what's going on..

in the meantime my mother is not well I haven't been able to call her I'm supposed to be able to call with this plan this has been the absolute worst experience in my life and I do not recommend this company. Often the tech just hangs up because they don't have the answer so they just hang up on me…

TMobile lied to me about a an offer just to get me to sign with them when I was about to leave Sprint. I have now been trying for weeks chatting and explaining everything over and over, each time different rep/different supervisor and I literally spent hours trying to get what they offered me.

None of the supervisors followed up as promised, my case was forwarded to someone who would be able to actually honor what was promised to me by T-Mobiles sales dept but it's been weeks now and I still haven't heard anything about that. One of the supervisors I chatted with few days ago told me that I'm supposed to be getting $1000 off my iPhone but then left me a message that unfortunately it's not going to happen.

This bate and switch isn't legal I believe but how do I even go about pushing this…

I am currently going through a divorce. I wanted to get out of my family plan and obtain my own account. I was told I couldn't transfer my old phone number unless my ex wife was there to relinquish the number.

I returned with her, a few days later, and was told it would be three to five business days to get my number back. I walked out of the store and now am a happy customer of Verizon. My number was instantly changed to my new phone and the service was impeccable.

The lack of help was what caused me to leave T Mobile, and I will not be returning. Poor employment at your 74 Long Pond Road, Plymouth MA, is what caused me to drop your service.

I have been with TMobile for over 4 years now and this last year has been a disaster. I upgraded to a Google Pixel 4a 5g and it's not compatible with the cell tower in Minden La. Three times the phone has been replaced and everytime the same problem.

Looks to me that team of experts could get their caca together and figure out the problem! Now thanks to them I will take out a loan to pay this POS off and cancel them for good. Whatever you do don't trust the lying POS at T-Mobile.

They dropped jump on demand and looking at the bill this morning the insurance on this POS. Everytime I take a vacation a tech has to be called to work on phone just to have service. In the last year I have talked to a tech more than my girlfriend.

By far The worst customer service that I’ve ever had in my life! It is unbelievable to me how they can get people to spend money at their company when they’re close front that they call a team of experts is a complete lie! I am so disappointed that I moved to T-Mobile I thought AT&T was bad until I came to this company hands-down the worst that I’ve ever had in my life I’m disappointed that I even have to give them one star because they deserve zero

Been having problems with your hotspot for 4 month. Sometimes I have internet, sometimes no internet. Most of the time it's non-responsive to no internet. I'm fed up. I'm no longer paying the bill. Technical Support has done nothing to resolve the issue.

Scot Dault (920) 396-4863

Hello, My name is Monika Rayford . I just called and spoke with an agent regarding my bill. My bill was much higher than usual. 85 to start the pay arrangement. I was so out done that this is what T-Mobile is doing as a company.

As a country when we see so many people struggling ,and unemployed ,but they are needing their phones for jobs interviews, and family, and medical reason. Why would a company charge a consumer, their customer a fee to make a payment arrangement to pay a bill.

Why and where does that say customer service, are that we care about our customers? I'm saddened by this choice as a customer, and I will be leaving this company along with sharing my experience on my social platform. Thank You

Attached hereto is a letter to T-Mobile Corporate Offices dated February 7, 2022, which shall serve in lieu of a complaint.

Hello, My name is Eder Gonzalez, currently a T-mobile customer for the last six years. I am writing this email to express my thoughts on a recent visit I did today, 02/08/2022, in a current location.

Specifically, the store 7904 located at 4545 E. Pacific Coast Highway Long Beach, CA 90804. The reason for my visit was to do a trade-in for my two phones and transfer the data onto the new devices. Ivan ( expert associate) did an outstanding job in helping me out.

However, I was inside the store with my two teenage daughters and my two year old son. My son was tapping on the desk where Ivan was helping us out. Until, another associate named Judy rudely approached Ivan and in a loud and rough tone ordered Ivan to tell me that my son couldn't do that.

I understand my son is at a young age…

I had Sprint before T-Mobile merger. Was required to add a SIMS card to phone. I have experienced a lag in reception along with not receiving voicemails immediately. Several voicemails left on 6/18 just came thru today 6/27. Called *2 to inform and was placed on hold and eventually call disconnected. (Call time 18mins) no return call and of course it's required to confirm the phone number your calling from. Not Ok, poor service all around!

Joshua Lake was the representatives name from Boise, Id location.

Bits 7 With a new phone from beyond the Pacific, I was in need of a carrier’s SIM and plan. The Internet told me not to bother with Verizon, that AT&T could be made to work with suitable complex gyrations, and that T-Mobile would work right out of the box.

With the phone fresh out of its box I went to T-Mobile store No.1 near a Barnes and Noble. They had thoughtfully provided chairs for those in wait. I declined to sit and so stood for 48 minutes. A woman had the bench to the right of me and a guy had the bench to the left of me. Up front was one employee chit-chatting with a customer that had finished business and was about to depart but lingered. Two other employees were preoccupied with a guy trying, I believe, to buy a phone. He was there when I arrived and he was still there when I…

Nothing but trouble!! Supposedly a free iPhone 13 when you switch, +500 off with a come probable trade-in. I bought an SE to trade in for the price reduction on the iPhone 13, and another SE for second line. Come to find out two months later you don’t get the free phone for 12 months, and for some reason they didn’t let go through the one that I purchased a trade-in for $500 discount!

Then I try to change my billing for a week earlier to have a check it out on the third instead of the 11th and they charge me $68 for this! From day one is nothing but lies and deceit

very slow like waiting 2 mins to connect if they ever do. Sporraticly. have been to 4 different stores for help. which can't help only trays to sell you new phones. And never do. Very Dissatisfied With T mobile.

Please help me to understand my experiences with T-Mobile. It started on 11/10/2021 5:45 pm. Package order with T-Mobile (one call one order) representative Edgar id # 61770513 order made 11/10/2021 5:45 pm by credit card on phone also texting online.

24, C-Type, order #110115143520, Promised UPS delivery within two days tracking #CTM050T6974. 57 was paid to T-Mobile on 11/10/2021 at 5:45 pm. I have phoned many times, texted many hours and had many calls dropped several times. 1:25 PM 11/19/2021 texting with operator online 2:00 PM 11/19/2021, then on phone given order numbers 110115143520 and order number…

Walked to T- mobile storr on 01/27/22 and have been told to come tomorrow to get $600 for my Iphone7 trade in. So I did traded my phone and was told that my bill will go up 6-8$/month. Brought my wife six hours later and she traded her IPhones X for $800and ad this time we were told that bill will go up by $27.

Also attempted to return charger but was told that person who sold me it, is not here so I cant do it - wierd. Next day 01/29 I called T mobile and was told that my monthly bill will be $109, that is 49 more that what I was told.

This to me looks like byte and switch sell practice expacted from used car dealer not T mobile with witch i have been more than 10 years.

Dear T-Mobile: We have had an issue with one of our phones from T-Mobile. Phone number: 540-383-2690. The phone quit working on Friday, January 28, 2022. The phone will not receive or make calls. The message is call failed for both.

I called customer service on Friday, January 29, 2022, and spoke to several representatives. I talked to a rep named Joe, he was wonderful. I had been on the phone for a total of approximately 3-4 hours. I made a trip to the Burgess Road T-Mobile store on Saturday morning (which is approximately 30 mins from my house).

The rep in this store put a new sim card in the phone, which was recommended by Joe, after nothing else worked. Got home from the Harrisonburg store on Saturday morning and the phone did not work. Monday, I left work and went to the T-Mobile…

I signed up for T-Mobile Home internet and was told by the customer service rep that the units would work at my new address, 312 Huckleberry Lane. This was in late August/early September 2021. I ordered 2 units. My account number was 976082591.

However, when I received the units, I found that they did not work in my area as I was told. My father called on October 4, 2021 and spoke with a representative for nearly 2 hours. The T-Mobile representative told my father that he would be emailing a return label for the 2 units and not charging me for the service.

Neither my father nor myself received an email with the return shipping label.

Furthermore, T-Mobile continued to charge me a monthly fee. This culminated in a bill in excess of $800 when my father was told this would cost nothing and…

Switching from Sprint to T-Mobile and upgrading my phone from a 3G phone to a Galaxy A13 5G. I received the phone but no sim card. So I called Sprint (T-Mobile) to ask for a SIM card that the first caller said I would received.

I got the NEW Galaxy A13 from T-Mobile but my account showed no records that a phone was sent out or I received the phone, (Order number: DM14-O-35011190, Enterprise number: 3H0KT39, Device: SAM A136U 64G BLK KIT) so a SIM card couldn't be sent out under my old phone Galaxy 6.

Finally on the same day they was able to work out sending a sim card. The guy helping me at the end of the call ask would I give him a 10 rating on the survey, which I said I wouldn't because of what I had to go through for the sim card and the phone wasn't added onto my account. After the…

Switched 3 lines from AT&T to T-mobile (and paying more for Tmobile than I did at at&t by $10 more per a line). I have horrible service that Tmobile claims they have true 5G. I can not surf the web at I95 and Palm Bay rd for any reason.

I have to go into a Walmart and use their free wifi. Been to the Tmobile store and they switched out my sims card. Same issues. It takes roughly 15-20 seconds to even get a partial page to down load.

My bars on my iPhone 13 goes to one. My friend that rides with me has Verizon 4g lte and it's super fast at the same places I can't get to surf. Calls are spotty and can't understand conversations due to the broken up voices.

Tmobile claims they are the most covered 5G network here in Florida but I doubt it very much. They have this thing called 5G extended…

This message is intended for management. My company will be leaving T mobile due to there mandatory covid vaccine policy.

Come to Tmobile store 01/26/22 to trade in my Iphone 7 for new phone. I was told if you come tomorrow there is new promotion, you will get $600 for your phone and don’t even have t change plan. I was there next day 01/27/22 was told by manager same thing, the difference will be 6-8 dollars on my new bill.

So I did it and brought my wife. She was told $800 for her iphone X but difference on the bill will be $27. OK, we agreed with hesitation. I checked today my new plan and it went from $60 to $110, with that I do not agree.

Will return phones tomorrow 01/29 for full refund. Will report this situation to BBB possibly change carrier. Typical bate and switch. I thought dishonest salesman are only those on used parking lots, I was wrong.

We walked in and he told us it would be a second and we said okay and 30 minutes later he’s still having a personal conversation with this lady. We didn’t have all day and it was very inconsiderate of our time. Definitely will have to find another phone company thx.

My name has changed due to divorce. There's no place to change it online, so I called. The "customer service representative" besides offering platitudes about my divorce being so sad told me there's nothing she can do. I have to do it myself online.

What a waste of a call. I tried again online ... there is no place to change your name. So I clicked on the chat icon. The chat person not only offered platitudes about my divorce being so sad, she actually went so far as to say I would find someone who would love me for me. Really?

I finally told her that I had to get to work, could she please just help me. She gave me a link that didn't work. I told her it didn't. She gave me another link that appeared to work, but wouldn't submit. I told her.

She said tey on a desktop or laptop. Really? I…

One of the worst experiences with T-Mobile. Went to this store earlier in the day, looking to upgrade my phone/plan. Everything went fine, was presented with amazing promos, that seemed to good to be true so wanted to go back with my wife.

Decided to go later that same evening with my wife, ready to upgrade when all the info that I was given was false, no amazing promos anymore, totally different prices from the SAME sales associate. T-moble just lost a long standing customer.

Other companies are offering better deals.

On 11 December 2021, I went to the T-Mobile store to setup a new account and purchase a new iPhone 13 Pro. During this transaction, I was told I would need to call T-Mobile’s customer service to port over my existing phone number to my new T-Mobile account.

That evening, I spent over an hour trying to talk to someone and eventually was dissatisfied and gave up. My paperwork indicated I had 10 days to cancel my account. I went in to the T-Mobile store on 12 December to turn the new iPhone in and cancel my account.

I returned the iPhone and was charg d a “restocking fee” of $70. Having thought I had cancelled my account after returning the iPhone and being charged this restocking fee, I was floored to be then be told I would need to call T-Mobile’s customer service to cancel my account.

I…

Reps can’t speak English

Purchased a new device that came without a sim card in November. I finally got around to opening the device to use it and a sim card was required. I went into the T Mobile Eastvale, CA location, and a young extremely condescending, rude young man named Eric gave me the hardest time. I explained I had Purchased the device about a month again. Eric argued you Purchased the device on November 8 that's almost 3 months ago.

What Eric fails to realize is I work overseas often and travel. I don't wake up and go to work at T mobile in the strip mall every day. So, yes, it was back in November it still needed a Sim card.

What Eric also didn't realize is I have two other tablets. So, Eric kept asking do you need a sim card for an existing line or new line.. Eric, I need a sim card for the ONLY T…

I had a very bad experience with this store. The only person who really ended up helping was Allan. It all started last week when I tried calling for an appointment so that I transfer my service from AT&T. The webs site at the Cochran store in Simi Valley indicated they open at 10:00 am.

I started calling at 10:00 and rang for an hour but no one answered.

Finally I decided to try the t-mobile chat. I was told that someone would help me right away but I waited for more than 15 minute before someone answered at which point I got a completely lazy inadequate person that kept asking me questions which I first responded.

It sounded like I was chatting with a child, I would pro described that person as absolutely not as art person. I would respond but the person will take for ever to respond…

No service in Canada. I payed for service in Canada and l didn't get it. I was lied to by the people who said they would call me back and didn't. I'm definitely leaving bad reviews on as many websites as I can.

I don't want anyone to go threw what I went threw with his horrible service from t-mobile.

My refund T-Mobile mess up my order so the phone is back in the ware house and I still haven’t still haven’t receive my refund this is bad business and I been with T-Mobile for two years 6 different people told me lies bout my refund even the managers did I’m a pissed off customers and I wouldn’t recommend T-Mobile to nobody my refund not on my card they owe me 445 dollars and the representative rude and they hang up on you I attach everything

Stop charging your customers reconnection fees! We have several devices on our accounts and it’s per line. Stop acting as if you care, meanwhile ripping us off!

Stop charging us as if you’re climbing a telephone pole to reconnect your customers.

First let me say that I am not one who usually complains about service. If the service is bad then I simply do not frequent those establishments again. I do believe, however, that if you don’t know you have a problem then you can’t fix it.

Today I decided it was time to upgrade my phone so I went to your location at 1132 Bichara Blvd, The Villages, FL, 32159. When I arrived at the store there were two employees behind the counter. Male employee # 1 was working with a couple. Female employee 2 with blue hair was working with someone at the for end of the counter. There was also a man and a woman sitting next to each other on one of the benches. I decided to take a walk around the store looking at devices and accessories.

When I returned to my position at the end of the counter, I noticed…

M. i went to T-Mobile, located at 10130 Crossing Way Ste 375, Denham Springs, LA 70726. There was1 other customer in the store. The customer rep with the store told the other customer and myself the system was down and he couldn't assist us.

I then contacted T-Mobile customer care and was advised that the store lied, since he contacted the store along with the IT department, who advised the system was not down at the store. I spoke to a supervisor with T-mobile customer care via telephone and advised them of this issue.

The store did not have a manger present, since i was told the manage was off today. I feel like this issue will not be resolved, but simply swiped under the rug.

my complaint is with the t mobile store in boca raton,fl on state road 7. the store manager last name is lazures. after ordering my screen saver on january 10 and was told it would be mailed to me in 7 days and on day 10 didnt show up i called t mobile.

after 45 minutes on the phone and going back and forth between the ins co and t mobile over a screen saver that i should have received with out an issue. now Brian a t- mobile rep very helpful. he does a 3 way call with the store that i was in on january 10.

mr lazures the store manager. mr lazures tell me to come in and he will take care of me. now i am in the store and i meet this store manager and he tells me to sit down and he get's the information from me and we start to talk and

i told him what has happened and that i was in his…

Last week on two seperate dates (Jan. 10 & 14th) I called to request that T-Mobile add my recently deceased daughter Jenna's cell number to my bill. During both calls I was told that someone would get back to me with 2-3 days to port the number over but I have not received any response to either call.

I have offered to provide both a Death Certificate and an Affidavit but was told to wait until someone gets back to me. It has now been 8 business days since my first request and I have heard nothing.

The agent Mario didn't know the plans or phone specifics. We asked him about the plan he said it was 65 dollars a month then all of a sudden now it's $80 a month. As far as the equipment he couldn't answer simple question nor did he find out but asked me to look it up.

He seemed upset when we said we'd rather stay with her current carrier because his customer service was non-existent.

To whom it may concern. 00 dollars for 3 lines from my credit card, and we were not happy about that so the next day I came back to the store on 2990N Campbell aveste140, Tucson, AZ, 85719-2994 to ask for keeping our old phone numbers, but

we couldn't, so we decided to cancel the service from T- Mobile and was promised that our money will be return back to my credit card, and it's never happen until today Jan,16,2022 with 8 trips back and forward to the store without success with many promises . Mr .

Mark he is store manager spent a lot of time to deal on the phone for my problem, but nothing happened. He worked the best he can to deal with his own customer service and his own network without success.

T- Mobile has been lied to its own employee and its customer. I was promised many…

I ordered a new phone On Or about December 23rd 2021. About 10 days later I decided that I wanted to upgrade my phone To a nicer phone. 99 To receive overnight shipping. They shipped the phone the next day but once it was in UPS's hands they were toldThat T-Mobile requested the phone back. I.

I called T-Mobile asked them why they requested the phone back and they couldn't find no reason why that was done so so not only did I pay $227 but also another $26For overnight shipping. So because of my bad experience A T-Mobile representative told me that they would refund me my $227 also ship me out the phone.

I was told that the refund would be given once that original phone was in their possession. So I have been told by 4 different representatives that there is a refund going to be deposited…

After numerous hours at store and getting told to hang on, then told to call a different number....this process continues. My conclusion is that since my phone is covered under insurance...the carrier(TMobile) doesn't want to pay for a warranty issue. Mt phone was deemed to have an internal malfunction. Store is Huntington station, NY (Also very bad customer service) I do not trust TMobile. Very dishonest and terrible customer service training... pathetic and I am embarrassed to have been bought out by them from Sprint.

Jeb Cohen

Good day,

I am very disappointed in T mobile and the service I received. I'm still contemplating if I want to cancel my services with you or not. That answer would surely depend on the outcome of this complaint. I received an email offer from T mobile about the iPhone 11 and decided to check it out on your website. On your website, it clearly states that you guys are offering 2-day shipping.

I've been out of the phone for a few days and wanted to place my order right away. I decided to chat with a specialist to ensure my order went through correctly and that was the worst mistake I've made. On December 29th, 2021 the expert (Ernest) quickly took all of my information and informed me, several times, that my order would ship within 2 business days. He also gave me a date that I should…

Zero customer service

My son who is a military and I was charged fir the same number under 2 accounts In addition we were charged $90 instead of $60 Plus additional call to Cyprus that we never made

As if it was not enough t mobile shows another $214.96 bill and cancelled my services even though I had an autopay since 2012.

Sprint customer service people should be laid off or trained like a T-Mobile customer service .. I never seen such disservice and rude people they act like they are the power snd even hand up or hold an hour maybe two with no solution

I have been the primary account holder and my son was suppose to be added as an authorized user but someone took my name off snd created a separate account., yet calling it military support while double dipping..

We want our refunds

99. When I tried to purchase 2 phones for that price I was told there was an error and the rep sent an email to the technology team to correct the price. I stayed on the phone with that rep for more than 36 minutes.

only being told that I could not purchase the phones for that price. I have had it with T-Mobile but I going to move all of my 8 lines because this was a bait and switch.

At around 5:15 my husband and I walked into t-mobile store. The guy ask us may he help us I told him that we wanted to upgrade our phone and he took my phone looked at it and said my phone will take one hour to upgrade and

transfer and they are about to close at 6 so he could not serve me. I told him why not I am here 45 mins before closing and came straight from work. He told me i would have to come back sat on a day early enough.

I had to drive to another store and have my phones ordered when that store has phones in stock and refused to serve my husband and I. I have been with t-mobile for over 8 years. I felt like he was discriminating when he served others.