T-Mobile

I called asking about the internet service for TMobile and to see if it was available in my area. When it was not, I was told that a MiFi Hotspot was an ample substitution for internet service, no mention of data caps or anything. I was actually guaranteed on the phone that this was a suitable replacement and even a better option. There is a 100GB data cap on this device and for someone doing work from their home (stated on call) I'm not sure how anyone could suggest this. TMobile then told me that I would be responsible for shipping this device back (it still has not been received) before they would cancel anything.

I've been a customer for several years and can't understand what happened. Why would a sales person essentially lie on the phone and say that 100GB is a "suitable"…

Five months of incorrect billing, my standard bill is $160, last month I was told if was $970. I have been over charged again this month paying by $470 this month. I have now cancelled autopay. I have called at least three times a month every month for the last five months, I am constantly told conflicting inconsistent policy info.

They have created tickets to research my international calling issues, I have spoken to supervisors to no avail. If there was any other phone provider that had a comparable international policy I would move immediately.

I was a satisfied, loyal Sprint customer for over a decade, sharing the account with my military son. On December 28, 2019, I established my separate Sprint account. I entered into a Sprint Flex lease on the iPhone 11, intending to pay the phone off after the 18-month lease expired.

In between time, the merger with T-Mobile happened. I spoke with the Sprint-TMobile representative in June of 2021, stating that I wanted my equipment payment credited to the pay off of the phone, which would be paid in full in 6 months.

Also, to cancel the insurance. I started paying a reduced bill in July 2021, assuming my requests were in effect. Later in December 2021, I was informed that the phone payments were credited to the lease instead of the payoff of the phone as requested.

So, my six months of…

Continue to receive bill for equipment I already paid off. Contacted customer service and after an hour of discussion the representative put me on hold and never returned. I need a call back from a representative that can resolve this issue over the phone instead of stonewalling

my team of experts are in the Philippines and I don't want it over there anymore, so if someone doesn't do something about this I'm going move all my lines to at & t or verizon call me kellie butler 321.440.0900

I ended up switching over to AT&T because they have a discount for teachers. I was told that I only owed $200 dollars left on my phone to pay it off. I just received my final bill for almost $600 dollars!

They were charging me for a device I never even had. They also said that I never called them to end my service which I did right along side an AT&T agent. I fought with two people in a respectful way.

Both were nice but really weren't helping. WHAT A SHADY company. watch your back! Don't go to T-Mobile they will try to rob you right under your nose.

Signed up for Tmobile plan for my 17 year old daughter on Monday, December 27th-assured of delivery 2-3 days later, however recieved an email stating it would be delivered sometime between February or March 2022. On the initial phone call back to rep, he stated his system showed delivery in 2 days and to wait.

Called back to inquire, sales rep avoided phone calls. Spoke with a different rep who said we are being charged for plan currently- without phone. This is unacceptable -plan activation should hinge on delivery of the phone which was promised within 2 days.

Been a sprint customer for over a decade. Had to switch to tmobile and my life has never been the same. Customers who switched over needs to sue tmobile for misleading and cheating customers. They lie just to keep sprint customers so they wont completely leave.

After they get you to sign on they treat you terrible. The customer service is a nightmare , the billing cycle is a ripoff, the phone service sucks, my phone has never been the same since the migration, they ripped me off for my two phones.

Its been a total mightmare and i plan to file a civil lawsuit and write to congress. , they woke me up 1:54 in the morning and the rep was making jokes. I was not in the mood after waking me up 1:54 in the morning.

I was livid and disgusted. He hung up on me because i refused to converse with…

00 a month flat rate. 40 was for the month. So it all comes down to that everything that I was told was a lie. So therefore I will not be recommending anyone to this company since I was lied to from the beginning.

I was planning on getting phones through this company and the lady told me that oh we have free phones, that was a lie because their not. Why can't people just be honest and truthful anymore. Very disappointed in this company

I have waited for over 4 hours and nothing has been done. I have tried to go on line and get help. After 6 hours nothing is done.

I have been a customer for over 2 years. Our family is trying to survive with cancer and dealing with Covid. I have two lines. My daughter is also on my line and is my only connection. Today was miserable and the customer service is poor. I am going to Verizon in the morning.

the customer service they put you on hold for 2 to 3 hours

I signed up for T-mobile's wireless internet service in October and decided to cancel it in December. It was then that I realized i couldn't cancel service online or with the T-mobile app. I had to call. Waited over an hour to talk with a live person.

Rep was polite enough, and cancelled the service saying I'd get a refund. All good. A week later, I got a bill in the mail saying that there were two monthly service charges applied to my account plus 2 additional fees charged because they were unable to charge my account.

First of all, there should be no charges since i was told when i called that I would get refunded. In any case, even if I didnt get the last month's refund, why should there be two charges equivalent to two months' service charges?

And now there are the additional…

I had been calling T-Mobile since 700 pm regarding my SIM card. I reached someone who stated they would call me back in 5 minutes, well 5 minutes turned into hours. I finally got someone unfortunately she was unable to assist me, so she transferred me.

She transferred me to someone who stated that they were unable to assist at this time. I should wait 24-48 hours in the meantime do not call back. He is telling me this with DMX blasting in the background as if he was at a party celebrating the incoming year.

My child is away from school and this is the only way i know she is safe, now the New Year is almost here and I cant contact her. this is outrageous. I have been on chat for hours as well.

One person would come and transfer to someone else and so on. Then i continued to get a message…

My phone was not working properly and the T-Mobile team member made a Warranty claim then 2 weeks later after not receiving a phone or call I waited on the phone for 3 hours to be told it was accidentally canceled. Another claim was made and once again a week later they have no record of this.

I have been a customer for 15 years and never been so disappointed in the customer service and willing to help a long term customer. I am currently looking for a new provider for my entire family due to this.

Yesterday I received my new phone in the mail. I was told that I had to change my plan to be eligible for the current promotion. I was also told that I would be able to return my old phone to get a credit toward the new one.

When I received the new device there was not return label. I went back to the store and they told me that they did not have me down for a trade in just for a purchase. I spoke with a T-Mobile associate over the phone today and she.

Told me that I was not able to trade in my old phone because it was not paid off. This was not mentioned to me in the store when I originally made the upgrade. 43 I would have either paid it off right then and there or I would not have upgraded.

I am trying to figure out how to rectify this situation. Can I return the new phone and go…

I recently switched my sim card for my phone from Sprint to T-Mobile. I had the iphone 6s and the new sim card wasn't compatible anymore. T-Mobile offers a deal where you can receive a new iphone 13 for a lower price if your phone is not compatible.

However, the person I was on the phone with at T-Mobile never offered this deal. I bought my own new phone. I would appreciate if I can receive some sort of compensation.

I was chatting to make a payment for the company I work for and this person named Joevinajen was unbelievable rude and unprofesional. He didn't help me at all when I have made payments through there before. That's why I don't use T mobile anymore in my personal life.

It's a shame as a company and almost always the customer service is awful.

T-Mobile has over charged my account and seems to don’t give an shit about it.

Hi, I spent the entire day with T mobile phone and each time after 2 hours wait they transfer to other line then again wait another line for almost 90 minutes, walk through entire issue and Imei # etc. then he hung the phone.

Just for unlock the phone from T mobile and activate at sprint. I wish you can do something. This is really bad bad for your organization. Thanks, Indravadan (Bob) Mehta 847-322-6824 cell

I went into the T mobile store today in Raymore, missouri Location. And had Warnae I believe was her name and she was completely disrespectful and very unfriendly from the get go. Not willing to help me at all or answer any of my questions.

Basically treated me like my presence was a bother to her the entire time I was there. Was there for almost 2 hours and wasted my whole time just for her to end up walking away from me and went directly to another costumer and help them, when she should of finished her first task which should have been with a customer that was present in the store for over an hour.

I will never return to this store and don’t know how the hell this women still has a job and is working in customer service. She thought just because she was a manger that she was entitled…

I want to make a complaint about a t mobile worker at the portsmouth blvd location in chesapeake virginia. He was black with a mohawk. He was very hostile threatening and nasty and rude. This is the location in shopping center with 7/11

T Mobile is the home of the single bar. Poor signal 1 bar at home hours online with to India or the Philippines no resolution. I intend to show my loyalty to TMobile with my feet walking to another mobile provider.

Eight lines for 15 years and they do not care

Hi, I have been dealing with an on-going issue with Tmobile for several months now with billing. 36. My phone service has been discounted more times then I can count on a weekly basis and have had to contact tmobile to restore service and to again ask about the credit that they promised would be applied within 1-2 billing cycles.

On November 5th I spoke with a tmobile rep who confirm with Assurance that they had the returned device and the credit would be applied in 1-2billing cycles. At that time the Tmobile rep supposedly put a hold on my account so my lines were not suspended due to this $547 charge.

The rep also credit partial amount for restoration fees of $46.

However, the restoration fee charge every time the phones are suspended is $20 per line. I have 3 lines, so that is $60…

a new customer. i have been waiting for a SIM card. I paid my activation fee of $30 on Dec 14th . I have called several times spending over a hour on the phone and nothing has been resolved. Transfer to different depts having to explain the same situation.

finally got through to a rep 12/22/21 who informed me that there was an issue with UPS and I had up until go pick up my sims card where UPS dropped it off. I told her it was not my responsibility to leave my job to pick it up, asked to speak to her supervisor to be told she didn't want to speak to me and transferred over to sales .

Had to explained the situation again to be transferred to another rep from the expert dept. At this point i was very upset and asked to speak to a supervisor. Now this supervisor advise me that she will take…

Was sold a flat rate plan for $120/mo. Didn't realize my lines allowed international calling. kid placed a call and racked up $120 for a 30 minute international call that she wasn't aware of what she did. I called immediately to dispute and they told me they couldn't adjust the bill until it came out.

Called back when the bill came out and now they say they could have reduced it to $15 but now it's too late but I declined. I declined international calling and I was never given the opportunity to block international calling until it already happened.

I've spent hours trying to resolve these surprise charges and the story keeps changing depending on who you talk to.

For the last 2 days my phone will only allow me to make phone calls, no text, no 5G. Says I have 2 bars of service but I cant get on the internet or anything else.

On 11/12/21 I went to the store T-Mobile - 3fsv 8290 26 mile rd. Shelby Twp. 28 per month. The people who assisted me were Shaw, Stephanie and Selma. 00 a month with Auto pay. I said would the cost of the plan remain the same if i cancel the 3rd line due to no use.

They said it would remain at $110. So we completed the purchase. 10 with auto play which we signed up for. On 12/16, I went back to the store and asked why is the bill more. They researched and said because the 3rd line was cancelled.

I stated if you explained it correctly I would have kept the 3rd line. Selma and Stephanie apologized and said they did not explain it properly. I asked if they had a format and check off list to explain these options to the customers that they and the customers sign.

They said there was none. T…

I have had sprint service since 1999. I am not happy over the merger. I was told that I had to make an appointment to move my line from sprint to T-Mobile. I made an appointment then got an email saying it was canceled with no explanation.

I made a second one only to get to the store and was told we don’t know the sprint side. I took a chance and went to a third store. After already having had to replace my SIM card back in February I was told they had to do it again.

After my billing was moved from sprint to T-Mobile and a new card replaced I started having issues with no service. The next day I went back to the store and waited over an hour and received no help. I left.

The next day I tried yet another store. The young lady was helpful. She removed the SIM card and said it was all…

I reached out to Tmobile regarding the equipment that needed to be sent back due to it being a faulty box. This was the 3rd box that was sent to me that was not able to be used due to issues with the refurbished product they sent me.

I was never sent a brand new box as I originally purchased, but all boxes from the initial 1st purchase were faulty. After several attempts, I then decided to cancel their internet purchase and go with an alternative carrier. I was then hit ith cvoid which took me out for 2 half months during that time I was hospitalized and was unable to move.

After being released I nearly forgot the box until I was alerted about my bill. I then reached out and explained my situation which I was told that they will hold my account. That I should only pay my balance and that…

Hi I am a T mobile customer and pay for the T mobile Magenta plan, On 12/18/2021 I attempted to use the discount for the up to 40% off Hotel's perk, upon doing so I my transaction was denied by T mobile because of a rare system error, is what the service tech that emailed me labeled it as, I was told that I would not be able to receive the discount and

just bite the bullet on this. I spent 15 mins on the phone with someone that I had a very hard time understanding because poor phone quality on their end, is what the service tech informed me on, and to which after putting me on hold 3 different times was unable to see the reason why my transaction had failed and to confirm if my bank card had been ran, in fact I had to wait 24 hours I was told before I would be notified that my money was…

I chatted with rep online on 12-15 and was told I was being offered upgrades on my 2 children's lines with no deposit and no out of pocket fees and also even told me what my new bill would be. When I went to the store yesterday 12-18, I was told that the online chat reps were incompetent and had no right to provide information.

They wanted me to pay hundreds of dollars to upgrade, which I can't afford. Now not only do I have nothing to get my kids for Christmas, but my Sprint auto pay that use to be $227 on 12-25 is now almost $1000!

Please help me, I am so disappointed, I have been a very happy Sprint customer for many years and am now looking to go with another company.

their data is utter sh*t. More than anything it takes 5 minutes to load a damn page. I don't even use much of my supposed "unlimited data",they arenso full of crap when they talk about fast speeds

Extremely unprofessional experience with Sales Rep Bobby from Tmobile Store at 270 New State Hwy, Ste 4, Raynham, MA 02767 on Dec 18 2021 at 2 pm. Below is an email I sent to awais.saeed@tmobile.com. This email was provided to me by RJ (the manager in the store) who I called and spoke with after the incident.

A quick summary - I wanted to buy an iPhone 13 mini and the rep Bobby told me 'He could be careless if I bought the phone'. So I left and am seriously thinking about finding better customer service with Verizon.

Hello Saeed, I had spoken to RJ to come in to buy an iPhone Mini 13 - He asked me to ask for Calvin when I come in. Ten minutes later I arrived and Bobby said that Calvin was busy. I asked if he could help me. He said yes.

Bobby got the iPhone and started taking my…

Location: 1501 W. New Haven, W. Melbourne, FL. Went to the store on Thurs 12/16 at 10:20A for service. Was not greeted for 20 minutes. Waited 1 hour and 20 minutes with no service. Noted that others had appointments but noticed they had some waiting time as well.

Suggestions: Have a way to greet customers and track when they come in, keep customers updated on status. Have a sign that encourages appointments and advises potential wait times and alternative ways to get service. Had another similar experience at this location before.

However, once we got service the agent was very good.

I wanted to buy 2 phones and a Galaxy watch today 12/17/21 my call started at 1038pm I was hung up on by two different Reps. , It was just a question of Clarity but was hung up on when I called back the 3rd time the Rep. stated the last Rep.

wrote in the notes " I DIDNT WANT TO PAY THE FEE" which wasnt what I said The notes the two previous Reps. let where horrible and each time I called I had to state what I was calling about each time which lead to futher frustration Each Rep.

continually tried selling me things I wasnt asking for which lead to more frustration, this back and forward headache lasted 3hrs and I still didnt order my 2 phone and 1 watch . Tmobile has changed and not for the better , also I may add my wife and I qualify for the 55+ discount and all 3 Reps.

continued to…

I am submitting this complaint for the second time. The first one h I have been a T-moble customer for several years and was satisfied.

However, last several months I have experienced degrading phone service (data service was OK). I have a family plan with 4 lines. Recently, day after day number of dropped calls has been going up until at some point service eventually stopped working.

Calls either went immediately to the mailbox or just got dropped without anything. I contacted your customer service online several times, was hung on the line for hours just to hear some inconsistent story that some modification of a tower is going on in my area.

To my naive question, how long it will take, I was told that this is unknown. My calls had a minor effect and some mild improvement happened,…

Just needed updated my payment via 611 to update my credit card info so they could send me my iwatch... they had to cancel my order and have kept me on the phone already over 45 minutes. What in the heck are they doing that takes so darn long to get my shipping address and watch ordered...

this is the worst experience with any cell phone company. I was with Sprint before the merger for 17 years.....

My wife, a non-native English speaker, was discriminated and disrespected at your outlet here at Supestition Mall in Mesa, Arizona. Your people are a bunch of morons, they need cultural sensitivity training- better yet fire them Call me for more details (562) 455-0538

Today I said to myself "enough is enough". Last several months I have experienced degrading phone service (data service was OK). I have a family plan with 4 lines. Recently, day after day number of dropped calls has been going up until at some point service eventually stopped working.

Calls either went immediately to the mailbox or just got dropped without anything. I contacted your customer service online several times, was hung on the line for hours just to hear some inconsistent story that some modification of a tower is going on in my area.

To my naive question, how long it will take, I was told that this is unknown. My calls had a minor effect and some mild improvement happened, but still very far from what can be considered as a normal, reliable service.

Finally, today my daughter…

Previously a Sprint customer. Today, 12/14/2021, I went to a T Mobile store in Rochester Hills, MI to change over the account, (4 active lines), to T Mobile and to upgrade 4 phones based on the current promotion. We were assisted by a T Mobile person named BREYA.

First this took forever, over 2 1/2 hours, and they only had one of the new phones. When ordering the first new phone, I was sent an email and told I had to confirm it, for the full price of the phone, for something like 33 months.

There was no mention of the $400 promotion off the price of the phone. When I said that agreement looked incorrect to me, I was told by BREYA to just sign it, and the promotion would be added later. I said I was not comfortable with signing a contract for the full price with no mention of any promotion.…

My local T-Mobile center sold me a new iphone 12 during their iphone on us program. I asked if it was available to existing customers and they assured me it was if I upgraded my plan by an extra 15 dollars a month. No problem.

I was told I would be credited for the monthly payment on each bill for two years. I gave them my iphone 11and took my new phone home. Then I get my first bill charging me for the $15 upgrade but only crediting me $9.

I called the company and was told I would get a call back in 3 days from a specialist. No call came, I called again and was told that yes, a mistake was made and would be resolved in 5 business days. Nothing.

I called again and was told that in their notes it said I should go back and complain in the store. They never said that. They then told me that…

My family and I are Sprint customers. Happy with their service . Loving our phones . We are also a family of lawyers . Unhappy the merger went through . Unhappy we have to buy new phones which t mobile s own reps have said are inferior to what we already own .

Furious T mobile is offering us only $200 per phone when they're offering $800 to buy ppl out of a contract . Unhappy the t mobile reps we have met are rude when we went to discuss the sprint texts indicating our phones will soon be paperweights .

We suggest you offer better compensation or have the merger recalled.

Deptford NJ store, approximately 3 years ago. I received a letter stating I must go to this store to get a new sim Reasons were not explained man at store said he was trying to open a new store Asked if I minded a screenshot once daily, at most, sometime not at all. Later it was discovered, screen record was on constantly. I had so many passwords stolen, accounts breached as a result

Hammonton NJ About Month ago I decided to try an Apple device Iphone 13 Big mistake Apple is the worst My windows for return was rejected by the store However, customer service via 611 said I could mail or arrange an exchange at the store in Hammonton. I chose the exchange Showed up, and agin they refused Just yesterday, I noticed I am being charged with another device that isn’t mine with a phone # that…

First of all the services is horrible glitches constantly, calls being dropped constantly. The phones we got Samsung Galaxy a32 5g are awful batteries die frequently, when calling you here static, WiFi connection constantly frozen. I think the news should worn people of the false advertisement.

Deceptive promotions services, and phones. They said the phones were free hell no showed up on bill. I am out right upset what was I thinking. I want a refund on phones and will go back to metro or cricket. I want this resolved.

TMobile is a joke! Did you know they offer a teacher discount??? Yeah, ONLY for NEW customers!!! What?!?! I’ve been with them 19 years, time to switch!

I just transferred over to t mobile and I wish I hadn't. Long wait lines. I paid and my phone was never activated. Not pleased at all. i am disappointed and would like a refund of my money.

I switched to T-Mobile. And all do respect the service is horrible. Glitched videos all the time, drop calls, and can't even call out multiple times , slow 5g , I had metro before and they never had a issue.

And I am paying for two Samsung Galaxy a32 where other services give them free. I am so mad. I switched over for what? The phones are I have are bad. Metro has better phones with no issues. Verizon ,atat, are giving Fold 3 with new service. T-Mobile is plain garbage.

I am almost to the point where I am going to leave. I am hoping someone can help. Need phones, service, adjustment or I am going somewhere else. And your customer service agents are completely illiterate. Sincerely Ramona

I have been unsuccessfully attempting to resolve an ongoing issue with TMobile's Billing Department. They claim I owe them $70, which I do not. When this issue initially began, way back in August (2021), and I could not seem to get this resolved speaking with the Customer Service people, I sent a registered letter to the TMobile Customer Relations in Alburquergue, NM.

) in the Customer Relations Department (Sandra) who said she had reviewed my situation and that I had no financial obligation to TMobile. Since then, I have received an invoice every month, for this same $70 unpaid balance. And, every month, I have called the Customer Service people -- who tell me the matter has been resolved and to just ignore the invoice(s).

Last month (November), I received notice that TMobile had turned…

One and a half months time in over 30 hours and T-Mobile has yet to get an order right, do what they say they’re going to do or figure it out. I am stunned at the inability this company has to follow through and actually give good customer service. Stunned!

I've ordered this phone maybe a week ago.

First i was told that it would take 2 days for the package to come. It took 5. Then when I called to activate the phone I was informed that I had been givinga faulty chip that T Mobile has knowledge that its faulty and that I needed to go into a store to have someone there fix it for me I went to.

Tmobile store where I was speaking to one of most disrespectful, horrible agents I have EVER worked with. After a while of going back and forth about the activation he still wouldn't help me. I come home to call customer service and twice I was hung up on.

I still don't my phone activated. Every time I call its always a hour wait and sometimes I don't even get a call back. 3 days I've been trying to activate my phone and the only thing I've gotten is a…