T-Mobile

I recently had transferred my mobile # 732.406.0531 from my employer to my personal account when I changed jobs. I am the primary account holder again. I was formerly an ATT customer but due to my job having TMobile, I switched. When I changed jobs, they released my number back over to me.

I called 11/2 since I had an issue with seeing my data when I logged in. Logging in has never been an issue. Its just that I cannot see my data or have any options available to me. On the app or web. Everytime I had called, they'd say to restart the device or clear cache. Obviously a rep that didnt do their job or solely depending on these templates as a customer service rep. 11/13 still an issue called back. No resolution or tickets created by the way.

11/30 I called and someone was finally able to…

First contacted them 11/27/21 to get in on the Black Friday special promos. Over 4 days I had scheduled appointments for a phone call to set up service (transferring 4 lines plus iPad). The first 3 appointments were not kept by the T-mobile reps.

Every time I found someone new, that person promised to keep the appointment but did not call at all. The 4th rep promised to call and did, however she called over an hour and a half late, and I was not available.

With each interaction, I stressed that I wanted to make sure I got in on the Black Friday, which was now Cyber Monday deals and was assured that I would.

Finally the 4th rep called the following day. After a 2+ hour phone call, I was assured that everything was set up, however was informed that I would not get the "free" AirPods because…

For over 7 months now, my husband has ZERO service in Huntsville, Tx, which is his place of work. He spoke to one of your reps over the phone who was to credit our account $60/month, this was about 2 months ago, still no credits.

Allegedly, a tower has been down this long. NOW, it’s happening at home. I left ATT because y’all were supposed to have better coverage. What a crock. I’m paying for a service I can’t use. You’re nothing but a bunch of crooks.

Nobody can get the LTE watch connected on my account. They will sell the LTE then find out after hrs and hrs that they can't work w cellular on data. Misinformation across 2 states

I cant login. Unable to get username or password reset. Customer Service disconnected me during chat. I never had these problems with Sprint. I'm just trying to pay my bill. Phone hold times are forever. I don't want to pay in person because of covid.

Besides, the stores close to me are now closed. When I try to connect it tells me to try later. Try later has been the response for 3 months. Perpetual lousy technology from a tech company. Can you say Verison?.... I can.

I signed up for the first responder magenta phone plan with 4 phones. 20minutes after leaving the store my oldest son and i(who are firefighters)had our phones suspended. He is on call tomorrow and the store closed. We can not even get back to our original verizon carrrier.

I can not receive a call back because phone is suspended. when I finally received a customer service rep i was hung up on in less than 10 seconds. I did not have an aggressive voice or use profanity. I got like 3 words in.

I called back and now I am on hold for an estimated 2hours more. I want to never use this company again but I handed my moms phone in to trade and they deactivated and have it. I have to spend 3hours on the phone in hopes that they can lift the suspension s my son does not get in trouble..

so far…

I don't even know where to start with the saga of s*** that has been my experience dealing with T-mobile. All I was trying to do was get a new phone and a new phone line. Sounds simple right? Not with this company it isn't.

In total I spent an hour with their live chat, another hour and a half driving down to a store, only to be told the phone they specifically told me they had in stock wasn't in stock. Then it's back to the house to try again another day.

The next day I attempt to order the phone online. Got to the end of the process and was informed that 'they couldn't verify my identity'. Despite having given them my DOB, SSN, address, Drivers License number and expiry date.

Perhaps they want fingerprints as well, maybe a DNA sample? Cut to calling customer svcs and attempting to…

Not honoring agreement

I have been in contact with T-Mobile business "dedicated expert" to inquire about any promotions for upgrading our devices for our business. We would be looking to upgrade to at least 15 IPhone 12's and 4 newer IPads (at the minimum).

Since July I have been emailing back and forth asking about upgrading and promotions and I keep getting told there isn't any or I'm given a list of devices that we aren't interested in. I have requested an in-person meeting with my boss and keep getting swept under the rug with "sorry for any inconvenience, we will be in touch" but I the only time I get any type of communication is if I keep initiating the contact and

its met with a canned response or if I call in to talk to a different specialist and they relay the message and still nothing happens. I'm…

My wifes phone broke. Was told I could file a claim on line after I sat in the store for 2 hours. Recieved the phone 2 days later went to t mobile and sat there for another 2 hours and brought my phone home unactivated.

I watched 3 employees work and in 2 hours I seen only 1 person leave and they came back in a half hour with issues. BestTechnology my ass! Was told if I wanted to make an appointment it would be Dec. 7th. Not acceptable!!

I work long days my wife works from 6 pm to 6 am. I watched 2 employees leave early with 4 people waiting. Guess I'll spend another night at t mobile. People have more important things to do with their time than sit there and not get the service they deserve for the money they pay.

my last call was 6;00 pm 12/01/2021 I was put on hold and left no one came back I waited 30 minutes. the call before that was 11/29/2021 9;29 am talked to rep and her supervisor and the supervisor assured me that it was taken of and that I would get a text and

a phone call with 48 hours Hasn't happened I don't need this stress I need somekind of response Please!!!!!!!!! Thanks Gary E Bodiker

I decided to switch to T-Mobile on Nov 16th I have since come to greatly to regret that decision. first with receiving the wrong phone, then not being able to reach a service representative to help correct the order and finally spending over 7 hours on hold in the span of 6 days and being disconnected when i reach T-Mobile's "Care" department. I will be seeking legal action against T-Mobile!

I been a customer of sprint ( T-Mobile now ) For many years and today for the first time I had a horrible experience. I contacted sprint through the app and the customer service representative did not seem to know what she was doing, I reach out to them because I wasn’t getting text messages on my new phone, instead of fixing the problem she did something to my phone and

I couldn’t use the phone at all. She transferred me to another’s person and this person was rude and couldn’t fix the problem after all. I was on this chat for an hour and half and didn’t solve anything, they only made it worst, I went from having a working phone to a phone with no service. I’m very disappointed.

You provide telephone service, but you provide no customer service via telephone.

It has been impossible today to reach a customer service representative. T-Mobile's disregard for customers is just plain creepy.

Please call me at 440-850-6101. I am considering dropping T-Mobile service.

Furthermore, the company must be violating some state or federal regulation or policy.

Clayton Hallmark

Our household has seven t-mobile lines with t-mobile. We have been a longtime customer of your company. Today I went to your store in Westlake, Ohio, zip code 44145. It is on Detroit road in a shopping area. There is only one t-Mobile store in the area.

After a long wait, we met your customer service representative Lexy. A girl with one leg on the chair, ripped jeans on the knees and poor manners. I have one purchase to make. Also, I had a question regarding t-mobile 5G setting on my brand new Apple iPhone 13 that I had purchase just three days ago. My phone was downloading data at 8MB/sec. It surprised me as I was inside the store and had no WiFi on. When asked Lexy, your employee, she did not even bother to touch the phone that I put on the counter in front of her. Then I asked what is…

Customer Service is a joke. I'm not able to get up on the line to resolve my problem. I've been on line for over two hours. One time, the lady laugh and hung up the phone. So I call the Complain Line to register a complain.

They no longer accept phone calls. Now I'm thinking of going to another carrier.

5 2021> Phones were received were delivered on Nov. 26, 2021 and when I called the store and the guy said that the phones wasn't there. I asked are you sure and he place me on hold again for more than 10 mins and the a young lady came to the phone and said they were not there.

So i checked my account again. Called back to verify again and i was placed on hold for more than 20 mins and then they picked up and hung up. I tried to call again and they wouldn't pick up the phone.

So i had to call customer service line to get the issue straight and it shouldn't even had to happen like that. The CSR Mark was very helpful and went the extra mile to assist me. He verified with UPS and they told Mark that the phones were delivered and left at the front desk with a guy named CD.

Mark got the store…

Tmobilr took money out of my account for a service I NEVER got and talking to the so called team of experts I'd a joke I've made 4 calls today with two promises of a supervisor to call me and that never happened the last idiot I talked to couldn't find me and wants me to go to the tmkbile store and call them to verify my account that was NEVER completely set up yet 2 other "team experts" found me no problem when I asked to speak to someone else she advised me she was working over time and

there was no one to transfer me to.. I will be calling the FCC my states attorney General and the BBB to file complaints as the second employee told me this has been happening to a lot of customers and mobile having to issue rwfunds

99 for. After installation I complained to the sales rep (Joseph) that the screen proctetor had bubbles and small dust particles. He's answer to me was that that doesn't affect the phone performance to which O answered that if I wanted it with bubbles and particles I would it done ot my self.

At thist point he removed and re-installed the same screen protector in my phone and I was worse than before. I requested from him to replace the sreen protector with a new one or return my money. At this time he gave me a speech about how the way I reacted wasn't appropriate and instead of intalling new protector he returned my money.

I requested to speak with manager to which he answered that he was the manager at the time. I'm so disappointed with Tmobile at this moment. It is been like 24 years…

I wouldn't even have given 1 star after what I have been through and would never recommend T-Mobile to anyone I know. I first tried to chat on November 20,2021 after the stupid Sprint merge (whom I was with for 21 years) after being forced into this crappy company.

Changing Sim cards didn't work for my sons phone and after 3 chats one disconnected and two women who asked what my issue was then never answered back I call and an informed I will need a new phone. Ok so Monday I order the new one because my so is going to be with me 3 hours away from his house for Thanksgiving and 2 day shipping we will have it by Wednesday.

Well never got the email confirmation she was going to send so I get a bad feeling on Tuesday and call back talk to customer service first an order was never placed. So…

I went to a local T-Mobile store to get my service restored on my standalone internet account. I had already paid the bill online but couldn't get my service restored after calling six or seven times I decided to go to the store.

I got there 5 minutes before closing time and walked into the store where I saw two employees were helping other customers. I sat in the chair and quietly waited and then one of the employees the female came over to me and told me that they wouldn't be able to help me that I would need to come tomorrow.

I pointed out to her that it was still in the stores business hours and she stomped off, obviously upset by me. After ignoring me for about 20 minutes she finally walked over to me and asked how she could help me I explained I just needed my service restored that…

I went to a T-mobile store and inquired about switching from AT&T to T-Mobile. I was very specific with the T-Mobile Associate that I wanted to move 6 lines from AT&T to T-mobile and trade in 6 iPhone 10X for 6 iPhone 13’s.

The T-Mobile Associate told me they could make the transaction. The first 4 transactions went smoothly but when we tried to trade-in the 5th and 6th iPhones the transaction would not go through. The T-Mobile Associate told me it was a glitch in the system.

After trying for an hour, they told me to go home and call Customer Service and they could complete the transaction. They told me I’d have to pay for the two phones upfront but I’d be reimbursed on my phone bill over 30 months.

I called T-Mobile customer service and they informed me I could only trade in 4 phones.…

Have spoken to several representatives for more than a week resulting in several hours. THis is in regard to charges amounting to over $400 on my statement 561 5730461. Spoke with Matt 11/20/21 at 12:30pm who stated that charges were not correct and and would be reversed however still appearing.

On 11/24/21 spoke with customer service who said they would contact Matt to resolve however have not heard back from him. Today spoke with supervisor Jane who after hour on phone still could not provide concrete information re: charges and also stated something about having a device in our home to boost signal which we do not.

Charges in accordance with Matt's confirmation MUST be reversed. Thank you.

My son’s phone stopped connecting to data. After going to the store and then spending 2 hours on the phone with tech support, they couldn’t fix it. They told me to go through insurance. I couldn’t get into the insurance system because it claimed my PIN was wrong (even though I used it multiple times to get through to customer service).

Finally, they said they could do a warranty exchange at the store. I asked multiple times if the cracked screen would be a problem and they said it wouldn’t. It worked fine on wifi, so that was obviously not the problem.

I went to pick it up and they wouldn’t exchange it because of the cracked screen, so either they flat out lied on the phone or the agent was just an idiot. Not sure which. I then tried to get through to insurance online but it told me I…

I can not reach anyone at corporate or customer service..I was at work and used the communication chat on line. It took me 5 hours to try and work out payment. I finally just gave up.

My husband, Robert Trausch and my daughter, Addie Trausch, visited a T-Mobile store at 8355 15th Ave NW in Seattle today, 11-21-21. They spoke with an employee named Mohammed to ask a question about an email my husband had received from T-Mobile regarding international calling on his bill.

The employee, Mohammed, was extremely rude. He told my daughter she can keep talking, but he wasn't going to listen to her, he is just going to keep doing what he is doing. He argued with my husband about the time he was out of the country, instead of explaining why he as being billed for international calling after he had returned to the US, and why he got a warning message from T-Mobile.

This employee should be fired; it was that bad.

T-Mobile shut off our Internet service for about a week and he told us it may be another week with low or no Internet service With no Internet service we cannot pay our bills and we’re having a hard time communicating with other friends You would think if they were going to shut down our Internet service that we would be notified at this time we have to wait another nine days they said before the Internet comes back up to normal operating speed A lot of my neighbors have T-Mobile Internet service and

they will be dropping you as soon as the new Internet service comes through

On November 16, 2021, I received a text message from T-Mobile warning me of the high-price billing cycle for about $288 for an international call. When I called the customer service number, I was advised that the call was for an international charge to Germany.

To my dismay, I would have never made this call to my cousin in Germany had I been aware of the unreasonable fee / plan change on my account. I have conversed with my cousin multiple times over the years as Germany was on my calling plan for an affordable rate / or no charge at all.

Please remove this fee as it is completely abusive, deceptive and unfair. At no point was I notified of this calling plan “change” to and/ or from Germany.

Very very very poor customer service. I get that people are young and it’s cool to not care about actually helping a customer when they should be helped….I get that.

My friend was talking to T-Mobile online asking questions about their cell plans and spent two hrs with them trying to get answers to his questions and never did. The T-Mobile person couldn't stop asking him for his credit card info,which was not necessary for answering questions.

At one point she told him to go to a store to get help there and at another point bought in a manager and he didn't answer anything either. My friend really wanted to get a plan from them but these so called "experts" were absolutely terrible.

Obviously not trained to answer people's questions. Worst experience ever. Would not recommend these people in any way.

You have recently "fixed" the "scam likely" ID. Now you have "fixed" it to "number verified". That is not a fix! Every call I get that says "number verified" (which is 99% of my calls), is a junk call. And to make it worse, it rings 10 or 12 times before it can go to voicemail. I have a Galaxy A32 and I cannot reduce the number of rings. So if I am not beside my phone to swipe the "reject call", I have to listen to 10 to 12 rings.

I have been forced to make my ringtone silent. I can't have my phone on my desk at work and have it ring constantly because a "number verified" call has to complete the 10-12 rings before going to voicemail (and they never leave a VM). Hence the silent treatment. But I am vulnerable to missing an emergency call because of this. That is a HUGE problem.

I had…

On Sep. 23rd, I went to my local T-Mobile to upgrade my phone to the Samsung Galaxy Z Fold 3. 512G. This is my experience....

My local T-Mobile store had a promo to upgrade from my Note 10+ to the Z fold 3 for a $1000 trade in. GREAT DEAL!!! I had to pay off my Note 10+ which was $116. I also had to upgrade my line to Unlimited Plus, $10 more monthly. I also paid $30 to upgrade, and $235 for taxes on the new phone. I paid just south of $400 after all was said and done. I have a receipt that they emailed me that proves it. I left with an installment agreement in place and a delivery date of 3-4 weeks.

It is now Nov. 8th and I do not have the phone, nor is there a delivery date anywhere in sight. This is the best information that I can get after going to the store 2 times, talking with the…

My Sprint phones were not working properly. I called numerous times and was told to get new T-mobile sims cards. I received mine and my phone worked properly. My son wanted to get a new sims card but he isn't an authorized user. I tried to add him via the internet and customer care but to no avail. I later found out my Sprint plan was being discontinued and that was after I received 3 of the same e-mails. I wasted 12 hours on the phone with customer care reps and suoervisors. This was by far the worst customer care I ever experienced. I believe I am going to another carrier. I have 7 years with you guys and previously 18 years with at&t. So I dont switch for better prices.

Totally disgusted, Gerald Evangelista

Terrible customer service. They bounced me around and could not figure out how to get me a replacement phone or how to file a claim. Everyone was clue less. Long hold times and they could not resolve My issue .

The reps were laughing in the background when i called like they were not even working i said hello several times and had to hang up because nobody would speak to me they were just laughing. WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE.

I just wanted to get my phone fixed. Been working on this for 2 days! So stressed out.

Every time I go into Eastview mall to discuss Sprint transitioning to tmobile I'm greeting by a worker who looks as if she's been tortured to see me. Very rude . shooing me out of the store basically. Failed to sell me a phone case the first time.

Had to go back as I forgot 1. Wasn't Friendly at all. I miss SPRINT!

This has to do with the people who work in the TM retail stores Disrespectful flip arrogant unprofessional had five visits to store in brand new phone nothing resolved except a threat from customer service

The customer representative (An over weight Latina Famle), with very poor customer service quality, repeated mistakes on products introduction and apology after each time! She had a little clue about what she's talking about, She seemed very unfriendly and unwilling to explain the features and advantages about the handset we were interested, she just pushed the information page about that device towards us and said read what it is!

when I asked her couple more questions she angrily throw my ID towards me and said I think I have to call my supervisor to talk to you bacause she just disliked my critics about previous device I bought from them! ) didn't even ask us as a customer what happened!

But nstead delivered the lies and misleading that his worker injected to him at his room and…

I was told that I was getting 3 free iPhones and would be paying $90 a month. Instead, the phones were not free and I was accused of buyers remorse. I will have to pay for 2 phones and I’m paying $170 a month for 2 years.

Their callers are lying to customers to meet their work quotas. They need to be held accountable. I have to pay because if not the company will ruin my credit. I filled a complaint with BBB.

2 months ago I updated 2 of my lines to the Iphone 12's. 00. 00. 00. I then this past month upgraded the 3 line to an IPhone 13. 50, which he confirmed for me. 40. 00 a month. I've been a customer for years and have always paid my bill on time.

The frustrating part is your associate tell you one thing and you all bill do another. I need this fixed or I will seriously look to take my account elsewhere. Even if that means having thousands of dollars to pay for phones we just upgraded..

which I would do over months. But at least I would be with a company that will stand by their words and not pull this on their customers. My brother is a lawyer and to be honest I'm seriously thinking of having him call the Better Business Bureau.

Good morning, I just moved into this beautiful neighborhood and I noticed a T-mobile store behind me. I was having a cup of coffee and I noticed the store employe opening up. I also saw a delivery guy placed packages in front of the door. She was on the phone and I over heard her conversation in which she said that omg this guy just left these pancakes in front of my door and I'm not even open.

I kindly told her, oh the guy said he will be back with more. Very friendly.

This young woman latched on me and said mind my f$%@& Buissiness. I was shocked and told her I was just trying to be helpful. She then said it again and I said miss you have a really nasty attitude and she stated to continue to curse me out.

I never write these things, but that type of attitude isn't tolerated.

This all…

For 8 months I have reported that some people who send me text messages get reply messages from someone not me. That person is angry and wants the messages to stop. Each time I have been promised results with no followup or solution.

At Tmobiles recommendation, a replacement phone and SIM card were to be sent to me. The phone arrived but no SIM card. I spoke with a supervisor and asked for resolution and all I was told was that the same approach would be used.

There has been NO followup, no resolution, and the problem persists and someone out there is pissed at me becuase of this issue.

There is no effective escallation and I have clients who are annoyed at me.

You removal of corporate escallation, your banal promised for customer satisfaction , and the failure to produce any useful…

The young man who works at the Shelton Connecticut T-Mobile store might no his job well but he should not deal with the public. To be talked down to by someone half my age and then call me a liar is not acceptable.

My phone only has one and two bars of signal. Sometimes none at all. At my HOME, I left AT&,Tover this issue. Every time this happened while I had Sprint they would get my nearest tower serviced and the problem would be corrected.

I have called customer service mutilble times over this issue with no results.

My phone works fine every place except at my home. And there are two towers within THREE miles of me.

Trying to get ahold of customer service? Be willing to wait on hold for 30 minutes. Even if you go to one of there stores they have to call the same number and the wait is the same!! Bought a new phone 2+ weeks ago and still do not have voice mail!

So buy something that is not fully operational and they won't refund my money. After being with them for over 6 years it may be time for a change.

Yesterday I purchased a 3-month package that included new phone. The girl who sold it to me neglected to include my receipt. I called and she said she would email it. m. Salesman Brian told me their computers were down and I had to come I. And get it. " ???!!

I am 74 and do not live near. if I come in. I don't see why it cannot be emailed or even mailed to me.

Went to your store in Fleming Island FL to activate my wife's new phone. We were almost done, when the girl in the store advised me she had added my wife's old phone back into inventory. I told her she could not do this, I had to send it back to Sprint.

The other girl in the store told me I couldn't have it back, and if I took it they were calling the police on me for stealing. I did get loud, I was very Mad, and then some other customer in the store decided she needed to add her two cents into what was going on.

The girl I was working with, then made a comment about Sprint people vs T Mobile people, and went into the back room. Yes, we are Sprint people have been with them for over 20 years. Then a young man came out from the back room, walked over to where we were working on getting my…

was a at&t customer, T-Moble said there was a rebate program for customers that switched over to T-Moble. i called them today and was told that i did not meet the requirement. Also called the store and they said they did not remember. The only reason i switched was for the $650 rebate. I even purchased 2 new phones from them.

Stay away from these people. I can see why they have a poor customer service rating. On my rating of them i would not even give them a 1 store.

My sister passed away 10/5/21. My 84 yr old father has made 6 phone attempts to close her T-Mobile cell account in the week following and customer service says we have to deal with the Resolution Dept. I took over this week and 2 calls and hours later plus 2 store visits and we still have gotten nowhere.

They claim they call back and that this is the only way. Poor business

I was sold a iPhone 12 Mini it has turned out to be the worst one I’ve ever had in the last 10 years of iPhones I went to T-Mobile to trade it in for a new iPhone 13 and apparently now I have two phones that I have to pay for first of all no one told me this second row is bullshit

Phone is awful, didn't work at all first three weeks,your tech did finally get it to work mostly. 57 a month. It was not! Over an hour and half on phone again. Was told Nier would return my call he didn't.

Not happy was a Sprint customer for over 20 years. Both Nier and I recorded the conversation