T-Mobile

I am being billed for a service that I ported out, months ago. They ask for a code that I no longer remember and they are not able to reset or assist. How, in this day and age, can you not verify another way. So frustrated.

I can't get emails,texts or play any games since I transferred from Sprint to T-Mobile. Spent hours in the store and have connected to customer support 3 times. All 3 times I was disconnected and nothing was accomplished. I am really aggravated now.

I have been trying to get help for 4 hours now and I got nothing.

I'm appalled at the amount of negligence of T-Mobile/ Sprint. 74 when the representative had told a specific amount. I called on the 16th to address the issue, I was on the phone 3 hours and 24 minutes after I had spoke with 6 different agents who couldn't grasp why I had called.

My issue got resolved but why after 2 supervisors and 3 care reps? The gentleman in account specialist department had it solved in less than 10 minutes and seen what I was saying. At the end I was right. SMH

Hello, my name is Margot Mendoza, I have a Tmobile since 2004, The magenta plan for me costs 160 but for new clients it only costs 120 that is not right I am a client for 17 years And that is why I am very upset I will have to move with the company Verizon they are offering me the same plan for less money that same I did with the Xfinity company because they did not give me good specials I had to leave this is how they are going to lose a lot of customers the customer service in Spanish is excellent in English is terrible

My wife lost her phone (832-353-6113 - motoe). We got another phone (galaxy A12 - 281-771-9731)under the 150 on us pre-paid. I was not supposed to be billed for month of Oct. I got a notice that i was being billed and that i needed to pay for month of Oct.

I called into first line support and they were not able to handle. I got a supervisor named Judy next(after quite a wait). Judy reported that the new phone was not provisioned under my account(832-388-8957)like the motoe was before, but rather it was provisioned with it's own account and that this is why the billing was not accurate.

She also mentioned that the motoe was still associated to my account - which it was not supposed to be. After an hour to two later, she said that all was taken care of. That the A12 was now under my…

I will never be a Tee mobile customer again I was with Sprint since 09 and Nextel before that since they bought out sprint and the coronavirus happening they were fused to work with me on my payment plans and keeps shutting off my phone so where I have to pay $20 a line to get it back on. So all they doing is making it harder and harder for me to pay off my bill during the coronavirus outbreak they should be ashamed of themselves

Back in June, we received a promotion from T-Mobile (they had recently merged with Sprint - - we have been a long-term Sprint customers for over 2 decades). T-Mobile was offering $.99 for iPhone 12 upgrades. We immediately said we'd take it and they didn't respond, they ignored us... fast forward 4 months later, T-Mobile contacts us, tells me they can't honor the promo because it expired (I have a long paper trail on everything that happened). No, they said we can buy a phone and retail price. When I said I wasn't happy, we have other options, T-Mobile told me she can transfer me to someone to transition us out. Obviously, we left T-Mobile.

I've never been treated so poorly as a customer. I was told they would schedule a call. Never happened. She claimed she called me - - no record of her…

It took almost 2 hours to purchase a phone at T Mobile, Bothell WA. Staff started the transfer and left me to my own device (literally) Other clients came in, and I understand that staff needed to help them, but they could have checked in now and then.

The transfer process failed and It would have taken a very brief time for them to set it right, if they would have checked in now and then. When the manager, Nina Valery, was free, she was making personal phone calls and texting while assisting me.

When I complained about having been abandoned by her, she was contemptuous, angry, and rude. The store manager, Evan, had been helpful in the sale and set up, but I sat close to an hour waiting for them to be available.

This is no way to run a business, and I have never had such bad treatment…

The retail manager Maggie at the Tmobile on Candlers Mt Road was very rude and unhelpful. The address is 3405 Candlers Mountain Rd Suite 90, Lynchburg, VA, 24502. She refused to give me my account number as I had just bought a phone and made an account the day prior.

I needed my account number and it was starred out on my receipt paperwork except the last 3 digits. I was instructed my Tmobile cutsomer service to go to the store with my ID and I would be able to get my account number.

I provided Maggie with my ID and paperwork and she refused to give me my account number. I overheard her discussing with other staff at the front desk about me possibly committing fraud. I was very confused and concerned about her behavior.

I asked several times why I could not have my account number since…

On Sept 20, 2021 I went to the T-Mobile ofc at 17100 Royalton Rd, Strongsville, OH to change from Sprint Svc to T Mobile service before the deadline. I was served by Jordan Currier that day. He was to transfer all my information from my "old" sprint phone to the IPhone IS.

I told him I did not have my apple code and that the email on the phone was not in existence anymore. I gave him the new email address and after an hr he said all OK. When I got home I realized I couldn't get into Settings because it still had old email.

I called store and Jessie said it would only take 5 minutes to correct email. Well after an hour or so with her she says it's all fixed. Now I get home and now I don't have any of my contacts, etc.

And it still shows old email. I am thoroughly disqusted with the…

Please give me an email to send my letter

Thank you

Unauthorized migration manager of store zip code 96814 has not responded in three weeks

Thank lease help

2:26 am. We hear banging noises on my front door. My daughter paused the TV to make sure we were hearing right. We get to the front door and the banging is louder. We open the door to a young lady telling us that T-Mobile had given her the specific address of my house as the place where her iPhone is located. "Huh!

" "T-Mobile told me that my phone is at this address. " She was skunk drunk to the point where her breath was making me drunk and she made it very clear that we had her phone because T-Mobile told her it was at this location.

" My daughter tried to tell her that maybe it was in the road somewhere in front of our house. Four times she told us that sometimes people just find things or pick up phones by mistake after stating again that she could have come with the police but…

I want to close my T-mobile account. I called 3 times and went to the store 2 times in 2 months. To call today, I have to wait for more than an hour each time. The problem is not resolved.

Today, the representative asked me to wait and she helped me close the account. But what I waited for was the signal that the phone was hung up.

I was Sprint customer over 20 years. I went to Sprint T-mobile store to find out about trading phone since i was told my phone would no longer work by January 2022. My "free" phone is not a Samsung and they charged $180 to my credit card and I have no receipt for what I was charged. Customer service is awful.

I returned internet modem the next day but they are billing me for internet service. My "free" tablet cost me $69 I just found out. Everyone I talked to had foreign accent and could not understand them. I asked them to email a receipt and it was account summary with no information about what I was charged for.

I wanted to stay with Sprint who now has no record 8f my account with them after twenty years. I'm going to another carrier. Taking phone and tablet back.. Awful, dishonest…

I switch from Verizon to T mob because your rates were better and I got my very first smart phone. I'm a 76 year old Vietnam Vet who does not want to be lied to. I went into the store because I seen this good deal on my first smart phone.

00 a month that includes EVERYTHING. 00 a month. This is BS. I am on a fixed income. Can someone please help me a little? I love the phone and do not want to go back to my flip phone.

Thank You Dan Cerio 602-405-8015

When to the store in Torrington CT on Friday 10/08/21 to see about transferring our cell phones to T-Mobile and to see about internet service. The young lady informed us that if we selected the cheapest plan that T-Mobile could at times throttle our ability to call in order to service the needs of higher paying customers. I questioned this as this is the first time I have ever heard this and it just did not seem right. She repeated the same line over. When we inquired about wireless internet service she ran a check on our address and said that someone in our neighborhood has wireless internet from T-Mobile and as a result we had to wait until T-Mobile installed another cell,tower. I also questioned that as I have never heard that before. She said that is just the way it is.

I have been…

I purchased a LG Stylo 6 last October and after having it for a few months I began experiencing issues with my phone. I was told to speak to LG about the issues. I contacted LG several times with the only option being to send them my phone and go without one.

I was unwilling to do that because this is my only form of communication. 00. 00 fee. Well I received the new phone and within the first week the phone started shutting off and restarting. I contacted customer care and was told I could only receive another LG Stylo 6 and that it and the last one I received was refurbished.

This is unacceptable when I am still paying on my original phone. I asked to speak to a supervisor, the only thing she did was tell me to trust her that the phone coming to me would work. I called back on Monday…

Switched from Sprint to Xfinity Apr 18, 2021 due to merger with Tmobile. Because of a PREVIOUS ripoff attempt by Tmobile, I understandably wanted NOTHING to do with them. Sprint phones were cleared, reset, and returned May 2021. Phone call was also made to cancel a tablet plan and a smartwatch plan.

The next month, the watch was off of the bill, but the tablet was still on there. Paid the $178 bill, thinking it would be the last one. Nope. Now, not only is the tablet still on there, but they also added charges for having a tablet plan without a phone!

I have called and online chatted every single month since after a new bill comes in. In Sept, the woman eventually hung up on me! Fast forward now to the beginning of Oct. 02 for Sprint. I get online with Sprint and eventually they tell me…

so I have been a customer for 18 years. Updated my phone, they sent me the wrong phone. I called them and after 2 hours 3 minutes and 48 seconds the rep hung up the phone. All I wanted to do was get the correct phone.

She told me that I needed to add a line and I said for what? I do not need two phones, then she proceeded to say she would send me another phone of her choice of which is not what I wanted.

I am so pissed at this company right now that I am looking to go to verizon.

Customer service sucks!!!!

I called to request a fix to my plan after being a customer for 18 years, the first representative told me that she could fully accommodate my request and I was very appreciative. She did not make the changes that she promised and when I called back the next day (again waiting on hold for over an hour) I was told that they could not fulfill her commitment and would take zero responsibility for the problem. Don't use T-Mobile.

I came to TMobile store to switch 5 lines from Xfinity to Tmobile. I came to switch specifically for the promotion offering $700 off each new iPhone 12 with trade in and new service on essentials plan. Since that moment, I have been dealing with the incompetence of the store manager who worked with me,

1. I was not advised the promotion did not apply to my mom's phone (iphone 7), Manager knew exactly what we were trying to accomplish and didn't know or advise the Iphone 7 wasn't eligible. I have since been promised a $400 credit toward her iphone12. I understand her phone was old and am OK with the $400 credit

2. Manager did not apply the $700 promo on the other 3 phones as promised. Somehow a 'buy one get one' promo was on my account for 1 or 2 phones. I have no idea what that promo…

2 miles to their McKee and capitol store. Not easy because I have a bad back and sciatica in both legs.

Second I discovered yesterday they were charging me for the month of August, before I even was a customer Third I went to the store because he young lady in the customer care department told me too so I could receive a total refund. Not the case when I got there.

We spent on hour waiting on hold for someone to help us.

Finally I just paid what was owed on the device. Couldn’t get the device unlocked because I did not have it for four months. So now I am stuck with a very expensive door stop.

okay how can i start this?

let just say, the t-mobile it self it just a joke, there network is bad, and yet no matter what i get shitty service. from the day one, i had issue, so yes i called the care team, and they said they will help me.. well we guest wrong.. The care team, only did a trouble support on my home ISP from t-mobile.. Noting worked.. over and over they did the same shit ..

rebooting, take the sim card out.. rebooting, then reseting it, then rest it again and again.. then after days on end it only worked for now, then after it works, i get 10 mpbs and 4 upload... shitty after few weeks into months, we had hard rain storms, well let just say, the storms shut down there towers, close by where i lived at.. it took them hours into days just to get it back online.. after it…

I've called tmobile 5 times now asking for help unlocking my device. They keep pointing me in different directions,trying to con me or simply ditch me on hold. They will not listen to what i have to say and the funny thing is how willing everyone else has been and how it seems like they know how talking to tmobile reps is.

They've warned me of how they con people and how they cast people aside,I'm just trying to take care of a simple issue yet they make the process so difficult.

I cancelled my services with Tmobile 2 months ago and Tmobile is still charging me 109.00 unbelievable

Yesterday, I called to see if I can get free Netflix through T-Mobil.

I called last night and got a "Specialist" on the phone. That word was actually in her title. She told me I was eligible to get it because my account is magenta and tried to help me set it up. She was very sweet but hard to understand due to a heavy accent. She tried to lead me through things I did not want (i.e. have Netflix on my phone, but I want it on my smart TV). That occurred a few times which made me feel uncomfortable. She had me switch emails on my account and tried different things to the point I got dizzy and got a headache. Then she told me she needs to update my account and will call me back in half an hour.

During that time, I called Netflix. They also had a foreign-accented person, but they were very…

I spent 7 hours on the phone and they told a different lie each time I spoke with someone. They hung up on me twice, and had me pay money for nothing because they wouldn't process my upgrade after telling me the payment was required to get the upgrade.

I have spent almost 5 hours on the phone with "customer service" and tech support My phone does not work properly, I have insurance and they finally said they approved a replacement phone. They confirmed my address and said they would get a replacement mailed.

It's been almost a week and it hasn't arrived and I haven't been given a tracking number so I called for a status update and there is no record of my confirmation or that a replacement phone has been approved or shipped. I've been with t-mobile for over 16 years, we have two lines and I will now be canceling my service if I do not get confirmation that a phone has been shipped.

have been a customer of Sprint for 20 years. exchanged my phone (iphone 6) for an (iphone 13), and evidently it had to go on the TMobile infrastructure instead of Sprint. The reception inside our house is horrible. Whereas the Sprint reception inside our house was great.

we had to go and buy a phone from AT&T and now the reception is great. went to return the Iphone 13 that i've had for 2 days and they say "there is water damage and we can't take it back".

i've had it for 2 days, and it's never been near water. and now i'm stuck with a phone that TMobile won't take back. Frustrating and terrible. will be filing a BBB complaint.

I purchased a phone from T-Mobile on September 6th. I couldn't get any service at my job, and then I got a text 3 Days later saying that my bill was $60 more than what I was told it was going to be.

I called T-Mobile to complain and they told me I could take the phone back to the store. When I took the phone back to the store which was a franchise, the guy came up with every excuse not to take my phone back and when that didn't work, the guy told me I had a crack in the phone which I didn't, he showed me a little scratch that you could barely see that look like he had did it with his finger.

And told me it was because I dropped the phone. We all know that when you drop a iPhone the whole screen cracks. When I told him that I would complain to corporate he said it don't matter we're a…

Here’s it the back story. I went into the T-Mobile Charlestown location to upgrade my iPhone 11 to an iPhone 12. I ordered the phone in white. When I went to pick up my order I was given a green iPhone.

Long story short I was given someone else’s order, BUT I was told BY THE T-MOBILE “EXPERT” that I can keep this phone. So I did because it was too much of a hassle to go back into the store to get the correct color phone.

Apparently I didn’t just get the wrong color phone I got someone else’s order. So obviously they has to report the phone lost/stole/undeliverable (completely understandable) but not my fault or the other persons fault who’s phone I got. I obviously didn’t know they reported it lost or stolen until THREE MONTHS LATER when my phone suddenly wouldn’t work.

So apparently…

I’ve been with this service for one year and I’ve called at least once a month with complaints whether it’s being overcharged or devices being added onto my account that I never purchased. In June my daughters phone started acting up, the rep said it was under warranty soni received a replacement n I sent the original phone back, I got an email saying they received the phone and I don’t have to do anything on my part.

A month ago My line was interrupted when I called the rep said that it was because on their end it showed they never received the device I told her I sent the device I dropped it off myself so she apologize she reverse the fees she reinstated my line again my line was cut off saying I owed 1200 I called for a day and a half before I got Through to someone when I did we were…

Called about service ,drop calls, continous errors no wifi , no internet , device not connected to provider. customer retention called me to keep me as customer called and offered free watch i said no thanks i do want to pay for data on service and that was waived and would follow up with delivery info om 9 24.

why would i want more of teir devices that they camnot even provide coverage for.

My T-Mobile account accessed (internally) and my Mobile phone SIM card ported to hackers’ phone twice in 6 weeks, coincidentally starting on the same day as a recent data breach. T-mobile claims my data wasn’t compromised, and after second hack, T-mobile fraud department agrees that suspicious internal activity led to compromised account information used for porting SIM card.

Still, $70k in cryptocurrency may be missing since the hackers were able to compromise my phone and email to change passwords on my Coinbase account and apply an authentication that prevents me from accessing my account. None of this would have occurred without the internal data breach.

I received falsified information regarding a promotional offer for free watch later on I was charged for the watch reason given that I received an upgraded watch which I never agreed upon overly charged no compensation, rude employee and rude support managers simply told me to FUCK OFF

Their csr service has gone downhill since the merger with Sprint. Most of the csr are clueless and don't even know about their current promotions and when the call is disconnected, make no effort to contact you back. It is worse now that you asre forced to wait 2+ hours just to get in touch with a csr.

To make it worse if something happens, you are forced to call back again and wait another 2+ hours.

They are deducting an auto pay to my bank account and I am not a customer! No one can help me resolve this issue. I ask for the FRAUD department and they don’t have one! Wasted hours trying to resolve to no avail!

Worst customer service ever and I am glad I do not have this service!

Tmobile has not unlocked my phone as of 9/24/21 at 4:00pm. I own the phone that is also used for business, but unable to move to new carrier due to Tmobile not unlocking the phone. Spoke to 3 Reps, but it is still locked.

I am livid with not having a phone. Pleas resolve this issue ASAP. Locked ph. 832-719-1718 My contact: 713-594-0512 Swannah Wheeler

The NEW 5-G. . .BLOWS CHUNKS !!!! SIMPLY HORRIFIC !!!! DROPPED CALLS, CAN'T GET ON LINE,

MY 4-G LTE WAS 1,000 TIMES BETTER !!! I SIMPLY CAN NOT STICK WITH 5-G

I was told when switching from AT&T that my phone would be eligible for payment reimbursement when I switched up to $800. I have the Galaxy S21. I switched 2 lines over and went to submit to be reimbursed only to find the S21 is not eligible.

I feel like I was lied to in order to get me to change my service. 30 that I paid off and was told I was basically out of luck. Not a good way to start this relationship. Very frustrated and disappointed.

New phone approximately 45 days old constantly drops calls. Have spoke to customer service multiple times an been to several T-Mobile stores with no improvement to problem.

I have always been a loyal ATT customer. I opened a business several years ago and was approached by a salesman from T-Mobile that promised to save me money if I switched to T mobile. Long story short, I switched and although I was saving a little money on two lines, I was not saving a lot and the service was awful. Every time my daughter logged in to pay my bill, the application would not recognize my valid zip code. I enrolled for auto pay but somehow that did not get completed either. I would have To call in my bill. The bill was very high and upon asking many times, I was told that I had a great plan and could call Mexico, Canada and the United States included. I was vision impaired until this year when I got eye surgery and examined my bill for the first time.

Apparently I have been…

I was forced to switch from Sprint to T-Mobile, and having to install a new chip when you bought Sprint. I was never informed that my voicemail was shut off, and I would have to reinstate it after I installed that new damn chip.

Because I was never informed of my voicemail being shut off BY YOU, I have missed many very important calls, especially from my Doctors. Because I missed those calls (voicemails), I missed some very important appointments for both myself, and my parents, of which I am their caretaker.

I don’t think you understand the levity of the situation, being it could have been a life or death situation for my mother missing her appointment and subsequent surgery. I left T-Mobile years ago because of lousy service, overcharging and privacy concerns.

Now I’m back with you…

I had to wait almost two months till I received a phone I was suppose to get the next day. I get paid bi weekly every Monday. I arranged for a electronic payment for the 28th. I get paid on the 27th.

They made it for the 21st & refuse to correct their error. I’ve had nothing but problems since joining your network. Now my services will be cut off because your employees set up payment for the 21st instead of the 28th.

I’m totally dissatisfied with how your company has treated me from the beginning. I will make sure it’s well posted to not do business with t-Mobile. You guys are truly dishonest

T-Mobile network is non-existence in my Cypress, CA, neighborhood. "No Service" is the message I get when using my iPhone. i am looking for another provider. Do not believe what you hear and read from T-Mobile. Their service map is dishonest.

i spoke to a representative about a situation about my account, when he answered he was really rude and he told me hes gonna see what he can do and sent me back to the machine top start over. Didn't help me at all and was rude. his name was david chatman, i have his store number and dealer code if needed.

Good morning, my name is Theresa and I really need to assistance to resolve this catastrophe. I started service with T-Mobile just under thirty days ago. I entered the store located at 4615 Miami St Ste 1, South Bend, IN 46614, with promotional assurances that were not kept/true. The staff was friendly, however not knowledgeable about the services provided and equipment being offered. It took them over three hours to completed new services for me. Buying a car takes les time.(What a waste)

Don was the person who started this process, he then passed me on to another staff member who added the wrong sims card to phone and watch. Now their calling tech support to correct the issues this was unbelievable, yet I waited. I was switching services from Boost Mobile to T-Mobile with a Samsung…

I give it 0 stars . I switched from Sprint to T-mobile last Monday and have had the worst service . Everyone at T-Mobil said it was the fault of the tower . One T- mobile employee said it could take a year to be completely functioning.

I have spent hours on the phone with your company . Everyone says “ no problem I will fix it but nothing has been done . I do not have a home phone and no other communication with family in the US and Canada .

I it is not fully functioning I want to terminate T-Mobile to a reliable service

I have used this company for many years. but now I recommend this company to someone else. it is a company of liars and ophirists. I bought a watch for my son and this watch cannot be connected for more than a month.

I spent more than 10 hours on the line with this company. and one lie in response. do not use this company, I am sorry that I dealt with these people.