T-Mobile

I had my phone covered by insurance. Paid 2 years for it so when the phone got damaged I put my SIM card into another device so I can have something to use, now they no longer would fix the device because the sim is in a different phone

Service with T mobile has been horrible. I was Sprint, now Tmobile . Internet on tablet is extremely slow, I mean slow !! Phone service is also not good. I lose signal at times. Sprint made mistake letting TMobile take over. Thinking of changing service.

I would give TMobile 0 stars. I was going to start service with them in March, I changed my mind when I realized that I would lose my fathers last voice mail message to me before he died, so I called and cancelled, got a shipping label and mailed the sim card and tablet I was going to buy in the original packaging, unopened.

called them they stopped service all seemed fine until they mailed me a bill for $90. I spent HOURS trying to get this resolved but they said they could not look up my account without the PIN and that I would have to go to the store to prove who I was.

For a BILL, I had to prove who I was. I refused. They disconnected my phone calls, they refused to help figure this out. My 800 credit score was going to be wrecked. They sent me to the first collection agency, I…

I want to complain about the Tmobile billing. On 02/02/201, I called to clarify the term and agreement to Tmobile before I canceled one of phone line. Tmobile representative advised me there was no issue if I canceled the regular line and kept the promotion free line, my billing would be reduced from $163 to $143.

However, after that, I had to deal with the problem every single months because of the false information that the representative gave it to me. Tmobile advised me that I was unable to cancel any phone lines during that promotion but I didn’t know about it when I called in and asked the representative.

She not advised me like that. I talked back and forth every month until May or June, one of Tmobile supervisor helped me to solve the issue. I didn’t remember her name but she…

I bought an unlocked iPhone. Used a TMobile prepaid SIM. TMobile randomly locked my phone when I went overseas, leaving me alone in a foreign country with a useless phone. I spent hours and hours ... and hours ... over the first 48 hours of my trip, trying to get my phone unlocked by TMobile.

I was consistently routed to a call/chat center that was clearly not in the United States (nor anywhere near the part of the world I was in). It was a phenomenal waste of time. Nobody knew how to do anything.

Basic information was not comprehended by reps who obviously knew nothing about the products they are supposedly 'experts' with. Ultimately, I filed a complaint with the FCC for the illegal lock, paid a local shop to unlock my phone (took 5 minutes - would have done it sooner if I had known it…

I had an extra $25 charge on my card and customer service refused to acknowledge my issue or remove the charge. Instead of $50, I was charged $75. I want the extra $25 taken off.

The folks at Tmobile are always friendly and professional, however, 3 times they have each assured me my refund of $70 for unused service (due to poor reception) will be refunded to my card in 3-5 days. It has been 6 weeks, and no refund.

To whom do I need to speak to get my money back??? I opened a new account, reception was terrible, so I cancelled. 55 for the prorated dates that I actually had the service , just a few days.

However, I had signed up for autopay and they took $70 from me and now won't return it, even though everyone I speak with so far says"sure, no problem". What kind of weird hell is this????

Went to t mobile they were taking names for a waiting list.someone can in 15 minutes after me and they started helping them first just leaving me standing for about 45 minutes.with customer service like that I am going to switch to spectrum

Toward end of June 2021, I called in Tmobile to complain about drop calls and slow access to internet and the agent suggest me to switch from One plan to Magenta. She (Annmari R) told me there will be no change in coverage nor monthly pay price and I agree.

Now when I logged in to account the monthly bill increase around $40. I called in the Andrian told me magenta plan is more expensive than One Plan so I request to switch me back to the original plan. I just wonder why they make me switch to new plan (I spent couple hours on phone for that) while giving me wrong information?

it was wasting my time.

In summary, I'm not happy with the service. The agent should give me clear info at the beginning. I was not call in to change plan, I called to complain issue and end up switching to new…

Not quite sure where to start! I am furious! I have been a customer of TMobile since they were voicestream and actually put my entire company on voicestream/TMobile. (Your records show that I've been a customer for 10 years because I had to switch my service when I moved and there was no service When I moved again and there was service I switched right back to TMobile with very little issue.

Last year I jumped to an iphone and had mega issues and even technical support said that my location was not conducive because I lived in a valley your location and that the tower was not catching my signal. After having made over 16 calls to customer service and putting my sim card in an old Samsung phone the signal was ok.

With the iphone I could not talk on my phone at home unless I was on wifi…

I had recently switched to a different provider due to shitty services. I called customer service to see about returning my phone that I was financing and I was told that the guy would take care of it and he would make sure that I wouldn’t get charged.

He was supposed to email me with a mailing label and never happened.. then I was told today that I would have to finish paying for my iPhone and for a free phone with got last year. This company lied to me so many times it’s not even funny.

They over charge you and tack on extra charges you didn’t know about. I don’t recommend them for anyone anymore.

Horrible reception, very frustration . I am thinking switching service. 832-723-1700

T-Mobile 15 years was the worst customer service and communication between co-workers and supervisor I've ever had to deal with I've been told four different things by seven different people in the past 3 days and now they want me to pay $200 for a phone that they said that I should get because this phone is erasing data every months.

I am going to leave T-Mobile because I have never been so upset about your service then I am now. I've been lied to Enough by T-Mobile

I want a new phone, but if I change my sim(Sprint) card, I will have NO service at the Lake of the Ozark. Sprint now provides svc in my area of the lake, but T-Mobile does not. Inquired and rep said the "Sprint" tower is not utilized under T-Mobile. WHY NOT?????

All family members have changed to AT&T because of service with TMobile

On Saturday 8-1-21 I went to the T Mobile office in Eastlake Calif. At 5 :45 pm doors were locked with customers inside. Thought I have to wait for a customer to leave. At 6:10 pm they let 1 customer out.

When door open told the girl I didn't want to go inside jus a quick question. She slammed the door in my face and said we are closed. 2 bypasser heard everything. They TMobile people saw me standing in front of the door for 25 minutes.

Havent wrote my reviews yet. you are welcome to talk to the 2witness.

What can I say about this company more than it's horrible, I bought my phone and I can't unlock it because the company's policy is to use the line for 40 days, which they don't inform you when you make a contract, apart from that I don't owe them anything And even so they sent me to collection, and I have a phone that cost me more than a thousand dollars completely useless and a collection company charging a bill that I do not owe for less than a month of service, definitely the worst cell phone company I have ever been in

I just received yet again a sales call offering me 5G home internet which is NOT available to me. I have already had a horrible experience with your sales department trying to sell me something I did not want and had to return it.

I am still waiting for a full refund. I spoke to a supervisor named Gabby who just was not interested in helping me to stop these calls. I only returned the call that came to me and want this to stop.

Unless you can offer me 5G home internet I do NOT want you people to call me.

I received horrible customer service from the so called "experts" yesterday, and last night.

First of all my home internet all of a sudden stopped working, and after spending all together about four hours talking to so called experts. Which is a term they use VERY loosely all they done was make me VERY frustrated.

After going through the troubleshooting tips with a rep several times they weren't able to resolve the issue and decided to ship me a new modem. After I hung up with them I kept messing with it and resolved the issue myself.

I then called back to tell them I resolved the issue and no longer needed the replacement modem. After spending an hour and a half on the phone and being transferred to multiple departments because the "experts" evidently had NO CLUE what they were doing.…

I am a current Sprint account. I have upgrade to the T-Mobile SIM card. I have just upgrade to the Unlimited Premium Plan from the Unlimited Plus Plan.

My complaint is that neither plan has UNLIMITED Roaming within the United States.

Per the web site and Customer Service, There is UNLIMITED roaming

"International roaming icon International Coverage With Global Roaming Travel with free text and basic data in more than 200 worldwide destinations."

and "Unlimited talk, text, and unlimited 4G LTE data while roaming in Canda and Mexico".

But what about UNLIMITED Roaming within the United States??

Nothing. There is no Unlimited Roaming plan within the United States and NO ONE can explain why.

Yes, I called on Sunday, July 11, 2021, to switch my service over from AT&T to T-Mobile.

First, I was on a phone payment plan with AT&T and 2nd my phone is the S21 5G. All of this was told to your rep and I was told that I was able to switch with the keep and switch program which included a prepaid Visa card up to $650 dollars.

A sim card was shipped to me and upon receiving the sim card I spoke with several reps between July 18 to July 23 trying to activate the sim card, I was told 24 hours and then up to 72 hours the sim card will be active. Then on Wednesday, July 21st , a rep told me that the sim could not be used until the phone was paid off.

This was never mentioned to me on the day I called to switch services. I finally broke down and paid the phone off on July 22nd with AT&T and…

Description of the Incident I am Girish Jha went to T mobile Store 1223E, 2975 E Ocotillo Road #10 Chandler, AZ 85249 for changing from Verizon. They asked me that they will give be a rebate if I have a business account They opened a business account number 972358950 with T Mobile.

while negotiating they wanted me to pay a very heavy amount which i refused and asked them o close the account without activating any of 6 phone lines. they told me that they did it and no amount will be charged then i started getting bills from T mobile. 41.

They also threatened me to send it to a collection agency. Last month I received a call from a collection agency, i connected them to the store. I was promised that the issues is resolved and no payment is due It is harassment and humiliation and will…

I used your T-Mobile booking site to book a hotel room. 55. After staying at the hotel at check out, I discussed with the person the issues I had and was given a discount. 80. My stay was July 3-5.

I have been trying for almost two weeks to get the difference credited back in what I was charged and what I was paid. I keep getting the run around. I have sent proof of the original charge and what I ended up paying. Still no adjustment.

Then when speaking to customer service and asking for a supervisor was denied and the rep hung up the phone. I called back got a different rep and she said that she would pass it on to a supervisor and have them call back.

It's not like I am asking for a full refund only the difference. This…

For 14 months I have had this account and it has not been right from day one. Multiple calls on a scale that is beyond any reasonable expectation for resolving an issue yield little to nothing. Names, email addresses, addresses, aspects of plan all fall by the wayside as it seems nobody enters information that is requested.

You simply get asked again or it simply starts over the next time. It boggles the mind as you listen to the same questions each month that you answered before. Maybe you’ll get “Susan” in Asia who reads a script well but can’t field anything outside of the script.

Maybe it’s someone stateside (small miracle if you get this straight away) that takes your order for a replacement phone only to get a signature email 6 times with each iteration requesting the same…

NO COMPLAINT! Just the opposite... Recently we visited your store in Queen Creek, AZ. Without a doubt we experienced best service we've had in years. His name is Andrew Noonan. Very knowledgeable and helpful. In fact, if I owned a business, would try and hire him away from T-Mobile.

Gary Groff 949-244-9859

Customer service, un unhelpful, rude,not resolved issue, I liked sprint a lot better

There are 4 members on my account. There were two of us originally on a 55+ account. We added two people and switched to a magenta military account. My phone , 720-371-5370 had a promotion in place from 2020 and that promotion was brought over and was applied correctly.

For the other 3 lines that we added to this account, there were 2 promotions available to us. The first was a buy one get one. That promotion was successfully applied to phone numbers 303-475-2069 and 720-371-9190. The other promotion was a trade in promotion that was to be applied to 720-384-4525.

We traded in an iPhone 8 but the 4525 number should have received a new free phone for the trade in but that line is being billed at full price. T-Mobile took the trade in but did not apply the free phone to the account.

I…

My T-Mobile service in the Crown Point, Indiana area was excellent for the last 10 years. Approximately 3 month ago the service became spotty and intermittent. After exhausting efforts to find out why this occurred, I was told it was due to relocating antennas and eliminating several other points of service.

I reside in Hebron, Indiana and the service is now not what is was for years. I've noticed absolutely no service between the two areas I spoke of. This is more than disappointing and is more on terms of possibly ending service if the quality does not improve.

Was lied to about how much data I was purchasing, girl was not helpful very Rude, logged into my account on her personal phone, could not return device even though I tried multiple times was charged for service I did not even receive even though I was told it was prepaid and had already paid once, when girl came from "corporate" she was even more rude almost confrontational. Never Ever Ever will I do business with these Criminals.

Refuse to add my EBB Program discount to my bill which is 70.42 ok ebb be 20.42 it's more issues text messages racist calling me stupid American I won't put no mpre

We had Sprint and had no problems and good service. Since merging with T-mobile, service has been horrible in areas the map said would be covered urban and remote. They told me if I upgraded to 5G, reception would improve.

I bought a new phone and it did NOT! I can't send 3 word text messages in suburban St. Louis. Now on vacation in Idaho, we get NOTHING! We have 3 phones. Any ideas to improve before we change carriers for good? (636) 498-1262

I have tried to get my husband's phone fixed with no luck. Been a customer for 14 years. One CSR offered me 3 new phones free my monthly payment of 160 with insurance. Unsure if this is legit or not.

Another CSR gave me a $20 credit on my bill to shut me up. Another $100 credit towards a new phone with my insurance. I soent 7 hours trying to get 1 issue resolved.

I have a business account with several phones. (account number 894521149)

I sold the business and the only ones left using my business account are my family.

I wanted to change from my business account to a personal account.

Once changed over to a personal account I was to sign up under Magenta 55 plan.

I was told to change over to a personal account I would need to call 611 and tell them what I am doing and they would help me.

1. call I waited 20 min. to get a call back from Veen. Veen was pleasant. He said he needed to put me on hold for a few minutes to help me out. 5 minutes later, never heard from him, and was disconnected.

2. I called back. Waited 5 minutes to get a rep (much faster). The exact same thing happened.

3. Figuring this cant get any worse (third time is a charm), I…

I'm being billed for new device ,exchange of old 4 G phones sent back with T - Mobile promotion. 75 a month for each of the 2 lines. Phones were sent back for exchange and bill should only reflect normal data/ usage charges along with insurance fees.

I spoke to a number of customer service reps and supervisors without any resolution to this problem and ongoing charges are not addressed or resolved as of yet.

I went to T mobile in Ellicott city on baltimore national pike 5 times in one month when looking for a new phone. I wanted to know all the details about switching from an IPhone to Android. The same gentleman was there every time and always seemed to be in a hurry to get rid of customers.

After the fourth time he assured me that they could switch the data on my iPhone to Galaxy even if it wasn’t everything. Upon receiving my phone in the mail, I went back to T mobile and one of the employees told me that it was not possible to transfer data between the two phones.

I assured him that is not true and that there are multiple ways. He told me he’s never heard of such a thing. The other employee that I had been dealing with at every visit told me that a cable was required but that they had…

00 to upgrade!!! Huh? 00 for a upgrade no thank you tmobile after i pay off my phone Friday i will be heading over to xfinity they gave me a great offer all phones and watches are paid off on my account except my phone which i have to pay this Friday tmobile has no loyalty to loyal customers thanks for wasting two years of my life service isn’t that great anyway I’m on wifi in my own home this is why will never purchase wifi from T-Mobile cell service sucks as it is

I just stood on a line with 2 customers in the store. It was more than enough social distance. All I need was to look at a new phone because my phone is not working probably. I waited outside for a 30 minutes while a costumer was at the Register for the 30 minutes and a costumer was standing just looking at the lady that worked at the t-mobile store.

This took place at the mini mall on 174th street.

hopefuly i wont be disrespected and called a lier and get charged crazy fees because of where i live.

I have spent over 8 hours over the course of 4 days trying to get my new phone activated to no avail. I never had this issue as a Sprint customer before the merger with T-Mobile, and I've been a customer for over 15 years.

Please have someone contact me. It's ridiculous that I'm paying for mobile service I can't use.

I called to see if I can qualify for a 55 essential plan and was transferred to your activation department and spoke to Raol as Jeramia tells me. Raul asked for my SSN and DL and also asked me to make a code 6 digit number and I did that. Raol said I was approved. Jeramia called me back and said that Raol did not document this and it does not exist. Jeramia then wanted me to give my SSN and DL to another man in the activation department and I said no. What happened to my personal information. Now I will not stay with T-mobile and my son will also cancel his I watch account and our phones.

I want this investigated and want to be sure nobody uses my personal information to open a account or do any other harm to me.

Phone 714-473-0330

July 5, 2021 My wife and I went to change phones and service from sprint to T mobile. The rep (Shaq Thompson) working at 1022 W. Sunset Rd. Ste. 2 told us if we got our phones (2 - s 21 ultras) there was a promo and we would get 2 free watches with a $40 or $50. activation fee. 35.

We did pay it at that time. Sprint needed time to record the payment to unlock the old phones. We were told to call back in 2 days. we spent about 2 hours in the store. 2021 so we went back to the store and got the phones.

I asked about the watches and was told that would happen after the phone transactions. 72) which wasnt due until july 26. I asked when the first T mobile bill was due and we were told the end of august.

We received a text from T mobile july 11, 2021. 60) would be initiated july 30. When we…

Went to the Albany Oregon t mobile store on pacific Blvd. Was going to buy 3 new phones. I wanted them to first check my account was changed as to a 3rd phone call i had with t mobile a week before.

The guy at the store had the personality of past and couldn't help me ( basically all of the 4 people working there wouldn't give me the time of day. As far as I'm concerned t mobile can stuff it.

I went home and called customer service, that took another 2 -3 hrs. I'm I'm really frustrated and probably well leave. Crappy customer service.

Problems with their equipment/towers. 3. Of us local t mobile internet customers cannot connect to internet. none if them will connect to the internet. No internet for weeks ,customer service I drove 220 miles to stores and rep was helpful ,19 hours on phone with customer service and corporate still no internet .

Even corporate useless wont fix problem

The t móvil have ad and Chanel 23 in mami is Ed es ofensivo this USA the ed need profesional , no anti profesional the women said the word Sancocho es una comida Dominicana y no nice this is USA no Repunlica Dominican this ed Is no aprópiate for una company t móvil i Hate when listen this domen is no profesional

Very bad customer services and they over charge for certain things plus they take advantage of how much you owe if it's 1000 or more and you only pay a portion they won't re connect your services. Their more about the money rather than the peiple

Big miss commitment with customers.

THIS IS THE SECOND TIME SENDING THIS! NO RESPONSE! To whom it may concern:

I am Robert McAndrew. I have been with T-Mobile since March 2016. The incident I am now facing I went through something similar, with T-Mobile, back in November 2016 with an LG G Pad X 8.0, when I had been told here’s an LG Pad for FREE and NO MONTHLY charges. This happened at the T-Mobile Store at 13429 Middlebelt Rd, Livonia MI. Well, I was being charged monthly, for a couple months, when the Livonia Store Manager, Mr. Nehad, fixed the problem and had a refund made.

Now, switch to current time, 20 January 2021, when I received a Galaxy Tab A 8.4 (Magenta Tablet), from the same store but a different manager, Sam, who has moved to 26428 Ford Road, Dearborn Heights, MI, 313-724-0931. I have called Sam & left…

I have been a loyal customer of T mobile for the last 9+ years and was extremely disappointed by the unprofessional/ rude behavior at the store which was not helpful. If this is how T mobile stores are being run with untrained sales reps who need a thorough lesson in customer service, the future is very bleak indeed. The store address is : T mobile -3SMB 192 Border Rd East Boston, MA- 02128-1618 Sales Rep name: Kat Sales Rep #****656

To whom it may concern:

I am Robert McAndrew. I have been with T-Mobile since March 2016. The incident I am now facing I went through something similar, with T-Mobile, back in November 2016 with an LG G Pad X 8.0, when I had been told here’s an LG Pad for FREE and NO MONTHLY charges. This happened at the T-Mobile Store at 13429 Middlebelt Rd, Livonia MI. Well, I was being charged monthly, for a couple months, when the Livonia Store Manager, Mr. Nehad, fixed the problem and had a refund made.

Now, switch to current time, 20 January 2021, when I received a Galaxy Tab A 8.4 (Magenta Tablet), from the same store but a different manager, Sam, who has moved to 26428 Ford Road, Dearborn Heights, MI, 313-724-0931. I have called Sam & left message 3:25pm, 29 Jun 2021; called Sam again 30 Jun 2021…

Connection problem, lots of cuts on phone and data usage.

The beginning of 2020 and 2021 my phone was bugged and I want my stuff back y'all kept cutting off my phone stealing my data when I was paying 50 dollars a month I want my service and my number back because y'all stole my info and I ain't willing to just let that go by I'm about to get e a lawyer who can help me because all my information was hacked and I don't like that at all