Terminix logo

Terminix

2.0
151 complaints

Address

860 Ridge Lake Boulevard, Memphis, TN, 38120

Customers report widespread operational failures including technicians not showing up for scheduled appointments (often multiple times), inability to reach the company by phone, and ineffective pest control treatments that fail to resolve infestations. Billing issues, miscommunication about services, and unprofessional behavior compound customer frustration, with many stating they regret choosing Terminix and plan to cancel their service.

Common Issues

38% (28)
no shownever showedmissed appointment
28% (20)
no answerwon't call backcan't reach
20% (15)
still have problemnot fixedinfestation
14% (10)
overchargedrefundpaid

Complaints

Terminix logo

Marilyn Padilla

Aug 14, 2017
0

I am in the process of selling my home in Plantation Florida and I contacted Terminix, Plantation for an inspection. Upon inspection, it was concluded that the home had no signs of Termites which had been erroneously reported in the purchaser's Inspection report by the purchaser's chosen inspector.

00 to which I agreed. 00 which would include !. Letter stating termite free home. 2. Treatment. 3. 1 year warranty. He then mentioned probably he could offer 30 days. I said that I was made to understandby hi that I would be receiving 1 year.

He said that he would check and call me re the warranty. I have called him and also management at Plantation and have not been able to speak with anyone. I have left messages for both Brian and the managers and have not received a response.

I am quite…

Terminix logo

Lou Martinez

Dec 2, 2016
0

Terminix has been here over a three month period and there has been no improvement in our pest control issue. After the first two treatments and a fogging, when we realized nothing was working we called to let them know.

Nothing changed, we were not listed to obviously. On the very last treatment we were told that the house could not be sprayed thoroughly enough unless we prepared the house for it. Only at the end. Roaches, scorpions, spiders, including brown recluses, mice, rats. No change.

They told us at the end in my opinion hoping we would pay for another 3 months. Why would such a well respected company hire lazy people, unless that's exactly what they are supposed to do,in which case it's a scam.

I find it hard to believe a company like that started off with service like that,…

Terminix logo

Keith Major

Oct 13, 2016
0

Back in the the summer on June of 2016. I had Terminix install a sump pump under my home for standing water problems. Initially I paid half the money up front for the job. It took Terminix about 2 months to complete the job.

When completed they said the water issue was resolved. I then paid the remaining balance. Later on after having some other work done under my house, my contractor told me that there is still standing water. I now need this problem fixed.

I have paid for a job that is not complete and is very upset about it. Please help me contact Terminix.

Terminix logo

teresa jarrells

Sep 27, 2016
0

I had Terminix come out for bed bugs they charge me $2200 dollars for the bed bugs been out 4 times and they never got rid of them. Now we still got them we bought a new sofa had it about a month its got bed bugs everyone is getting bit.

I cant even get them to return my calls or come out to check again. Terminix was suppose to be good but they are a rip off.

Terminix logo

Schwab

Apr 28, 2016
0

My experience with customer service after the sale has been horrible. There is no value placed in the customer who pays their bills on time, who is patient and who does not make unnecessary requests. 00 for and when I did successfully schedule an appointment, it was changed.

This was done without regard to my schedule after clearly stating when I would be home. And today I have been on hold on 3 lines. Sad company regarding follow up and customer service.

Terminix logo

Kristen Bakeman

Apr 17, 2016
0

A terminx employee lives across the street and one house down from me. Yesterday he parked in front of my house ( truck #110787). I asked him to please not park there as I have animals and little nephews. He then presceded to tell me to fuck off he will park where ever he wants.

This man was in his terminx uniform standing next to the terminx truck screaming profanities while all the neighbors are out. This was totally unexceptable as well as this truck in front of my house for 2 days when there is room for them to park it in front of there own house.

I have already been in contact with my city as well but the next time this happens the police will be involved.

Terminix logo

Kim Green

Mar 17, 2016
0

00 for termite removal. The agreement was that once the 1st year was over, Terminix would come out to check and replace if needed the little green stakes put in the ground to attract the termites. I have already started paying the $299/year for the next Terminix year to insure that the issue has been handled.

We have had several appointments set up for them to come out and check the green stakes and our walls for termites and we continuously get no shows. There have been approx. this after my husband took off of work to insure he was home for Terminix and even after guiding him to our home.

I have called and have been told…

Terminix logo

Carmine Casucci

Jan 25, 2016
0

When our attic insulation was replaced last May at the same time the cracks were filed to keep rodents out. All these were expertly done. But when the chimney caps was put on I asked the man if he noticed my homemade one [perforated steel sheet] I had pressed into the chimney. He hadn't and wanted to know if I wanted the new one removed. I shrugged and said nothing. A week later I was on the roof to repair a leak and saw with pride the new cap in place. My neighbors have the same type. It is so much better than my old rusty homemade one,I was pleased and thought 'oh well after all I paid for it'.

A week ago when the El Nino rains started I looked at the chimney and to my astonishment the cap was gone! I did not give permission for the man to return and take it. Please have it replaced or…

Terminix logo

Ozel Chisholm

Jan 15, 2016
0

On August 21, 2015 a Terminix representative, Ransom McDowell came to my home to complete an inspection of the property to determine if there was evidence of termite & pest infestation. After his inspection, he recommended 2 services - local treatment "subterranean", which was explained to consist of treating the soil under the house to kill and deter termites and other pests with installation of a covering at 2 entry points; and "exclusion" that was explained as to seal termite vent in attic, install plumbing vent on roof, seal holes in wall and seal pipe penetration. The quoted cost for the subterranean was $1304.00 and the cost quoted for the exclusion was $2500.00.

The representative was advised by my wife that we could not afford the service at that time. Ransom stated that we could…

PreviousPage 5 of 5