Terminix

Shabby work , did not fix the problem. WILL NOT RETURN MY PHONE CALLS!!

Your technician took advantage of and 80 year old lady, and did shabby work. I will include pictures. Please check last inspection date on 3/19. Terminix sold my mother on putting some protection under her house for moisture that was truly, because of water running back under the house.

Not only is the craftsmanship of the work is bad it's not the right thing to do. What was needed was gutters not something else to hold the water in that's getting under the house because of lack of gutters.

Since 12/18 my mother has past. So from the handling of my mother I'm TOTALLY PISSED OFF!! I've contacted Terminix every way possible. I've been past around. Ms Ruthie Bates was a customer of your for more than 40 years never ever late with a payment.

There is many pictures but I can only attach one.…

I just received my second phone call in the past week wanting to know if I am going to pay my annual Terminix Termite Premium. Seriously? My premium is due on April 27th and I just received my annual termite inspection this past Wednesday.

Terminix continues to do everything they possibly can to drive me away from their business. Last year I cancelled ALL of my Pest Control Services that I have had with Terminix for years because of extremely poor service and technicians and solicitors who attempted to bully me!

Is this what you truly wish to do? I will gladly take my business elsewhere along with telling EVERYBODY I know and come in contact with just how poor Terminix has become. Give me one more reason...! I will pay my bill on or before the date that it is due, always have, always…

On my initial call to terminex I told the lady that I wanted my home treated for spiders and ants and the outside treated for ticks prevention. As I have dogs that will being and out of the house and she told me that this would not be a problem at all, she gave me a quote and

I told her that I would speak to my husband and call back, then another lady called me and told me that there was a promotional offer going on right now and offered me the initial treatment at a cheaper rate, and keep in mind I told her the same thing that I wanted treatment for, a few days later I called back and

scheduled the service and thought I was paying for the treatment that I requested, the service man comes out and in the end he information me that he is not treating for ticks and says that would be a…

I am absolutely appalled at Terminix's treatment of my seventy-five year old mother this past week. She paid $750 (upfront!) and took two days off of work so that Terminix could rid her house of bedbugs. They did not show on three different occasions leaving my mother nearly in tears. All they have done is provide her with two or three mattress covers claiming those cost "a good $500" and that she was given a "deal".

Now all she wants is to be done with Terminix and to get her hard earned money back (all of it, they can keep the damned mattress covers) for SERVICES PROMISED BUT NEVER RENDERED!!

After waiting nearly two days, I finally got a call back from Chris, the manager in charge who had the complete nerve to inform me that in no way, shape, or form would my mother be receiving a…

Having to open ticket after unanswered ticket to have encapsulation checked because the humidity is staying high is ridiculous. Tried calling regional and corporate office ... still waiting on a return call or response (about 1 year later)

My advise, save your money or use a different company.

Having to open ticket after unanswered ticket to have encapsulation checked because the humidity is staying high is ridiculous. Tried calling regional and corporate office ... still waiting on a return call or response (about 1 year later)

My advise, save your money or use a different company.

My wife, Vicky Grigsby, and I have been receiving multiple phones calls several times a week for the last 2 weeks about renewing our wildlife exclusion service. I have asked multiple times for your employees not to call me regarding this issue.

We do not owe any monies and this is harassment. I am also filing a complaint with the FTC and I am going to consult legal advice. LET ME STATE THIS VERY PLAINLY, DO NOT CALL US. WE WILL NOT BE RENWING OUR CONTRACT BECAUSE OF THIS HARRASMENT.

WE DO NOT OWE ANY MONEY.

oh and to top it off I was pretty much told they don’t believe me about errors from salesman because they have never had a complaint. Ummmm highly doubt that. Horrible customer service from such a big name company. Beyond disappointing....

You really have to come up with a ZERO rating, that is what Terminex deserves. Scheduled tenting for a Commercial property. Staffed prepared for weeks, contacted Terminex 2 x's the week prior to scheduled visit for direction & were told to disconnect phones & computers.

The day came to tent & no show. The MANAGER has the audacity to say it was because he couldn't reach us. Even though they had a cell phone number & their representative had performed a walk through & signed off on the scheduling.

They clearly over scheduled for the week & could care less about the weeks of preparation & hours of staff spent to prepare for this tenting. DO BUSINESS ELSEWHERE! WORST SERVICE EVER!

Call to customer service was placed on Monday April 8th at 8:55 pm, customer service representative Veronica (who’s last name she didn’t want to disclose) was extremely rude by not acknowledging that I’m paying for a service and using irate language saying she will not keep going in circle with me about a matter I had an issue about.

Had to speak with her supervisor Michael who put a complaint toward her attitude and her poor customer service. Terminen has not fixed none of my pest issues but continues to charge me

Ho they offer horrible service they've been out to our house over 5 times within 4 months we couldn't get a hold of them when calling them when they finally did call back they don't take ownership for the fact that they're not meeting their customer satisfaction and then it says customer satisfaction or your money back guaranteed and they don't even give you your money back they pressure you any to giving them another chance and another chance and

if you don't and you cancel your service you don't get any of your money back so we've had ants in 4 months later we still have ants crawling everywhere it's ridiculous and they're ridiculous and there's no corporate office to call or anyone to complain to get your money back or anyone that would understand it's horrible service

Ordered service was lied to about the cost, the procedure and was not told I signed an agreement. I have made more than 22 calls the the customer number and local office. Within 3 days and was told I was getting my money back. I still have not received my money back, even after being double billed. 725 van hoesen portage Mi Service address

Billing address. 88 Marshall st Coldwater mi 49936

5177364749 James Billman

Bioked an appointment the terminix tech never showed never called 2 days later another guy calls no appologues wanted to reschedule appointment

Nov. 2018 Terminix salesman come out i bought sump pump to go under house he said they would run drain under sidewalk to ditch, When they came out installed pump they left drain pipe in front of door goes under house, he said he couldn't run drain under walk,, so

water runs right back under house,,, i called, finally someone came put it in guttering that comes off house it overflows runs under house. PLEASE HELP-- MY HUSBAND PASSED A FEW YEARS AGO,, SINCE THEN I CANNOT GET ANYTHING DONE RIGHT..

I do not have money to throw away like this PLEASE HELP 423 472 7775 i get a bill every month i told them do the job i will pay in full

I received my invoice to pay my service renewal. I have tried all the ways that I see terminix.com listed to pay and no luck! Has website changed?

Back in August of 2018, I received a call from Terminex stating I had a scheduled bug spray (don't remember exact date). I immediately called and stated I did not want the bug spray and they advised me I HAD to schedule another spray per the contact I signed back in the beginning of summer.

Even though I did not need/ want the spray, as the first one did not help at all, I requested they reschedule the spray for September. I requested they reschedule the spray because a contract is a contract and if I MUST schedule another one before being able to cancel my services, then whatever.

I also requested they reschedule because the day in August they had scheduled, I would not be home. I did not want them there while I wasn't there. Plus they couldn't get inside the garage and do a THOROUGH…

We are very happy about the service we receive in the Greenville NC area with Derrick. We were looking into use you also in the Rocky Mount NC area until many of the people we talked to said they wouldn’t because of the liability it may pose.

One of your employees in that office is a felon and has been with that office for many years. I would strongly suggest not using them. For that reason. If I believe right the name of that employee is Calvin.

Paid for one year service contract in 2018 for Termite inspection from Terminix. Terminix has not been out to perform the inspection for 2018, requested the local Terminix manger call me to schedule the inspection. Manager has not called even after calling his direct telephone number.

What will it take to have the service that I have already paid for?

We called Terminix in Bridgeville, PA to report mice in my mother-in-law’s kitchen and basement. All we thought we were going to get was the necessary service to take care of mice. The inspector said that we probably had rats, not just mice, and he also found evidence of termites.

Naturally, we were concerned as my 95 year old mother-in-law was upset, and we told her we would take care of it. 52) but felt like we wanted the problem to be taken care of ASAP so we took the money out of our savings account.

We feel like we were duped by Terminix and were appalled by their unprofessional customer service. The merchant was supposed to provide Rodent and Wildlife Exclusion, Residential Inside and outside Pest Control, and the Bait Defend System. The Rodent Exclusion was to include all the…

00)and today there were rodants found in my home. 00. They then can the following day and sprayed for bugs which wasnt what they were called to service. I feel like it was a waste of my money and they had no solution for and did not solve my problem.

lack off service unfair charges

On August 17 I had called terminix for a bedbug problem. J. when I needed to make future appointment I would call the 800nunber, however they would schedule me a appointment for a Saturday which I would want only to have the roselle office to call and tell me they don’t Saturday appointment. J.

offiice emailed me her contact information to call her directly to make future appointments however I have been calling the number she emailed me for the Past three weeks and every time I call it’s always a voice mail. I am trying to get another appointment before my 90day plan expires which will be next month.

If someone does not contact me I will be reporting your business to the media for poor customer services as well as the better business bureau. Thank you

I schedule n appointment for today September 18 for bed bugs , he came out 2 weeks ago n said he’ll be back , my husband called on Wednesday September 12 to confirm and they said yes , between 8 am and 10 am , he didn’t show up, I called 4 times and got the runaround, they said someone will call men’s k with in an hour, well it’s been 5 hours ... this company sucks

When I purchased our home and signed on with Terminix, I were unaware you needed an extra policy for Formosan termites. Shock came quickly when we had an infestation in my daughter’s room. Terminix was aware that they were in the neighborhood and never made contact with their customers to make sure they could rectify this.

When they arrived and saw our damage, we paid a high price to have it corrected, then had our home treated and work began. Now we had damage from a leak in the same area, and when our repair man opened the wall, saw extensive damage that was never corrected the first time.

Going back and forth with the manager, he could not give us an answer why the original Terminix repair person never looked there. Yes there was water damage, but it was after all the original termite…

Each time Terminex was to call me within 24 hours to schedule a date to come out for a specific problem outside of my regular service, they never called back to schedule an appt. My Terminex guy always said to just call if he needed to come back out, he would.

However this is not the case. When I called customer service after this happened several times to cancel my service the young man on the phone after a couple minutes said, "ok it's been cancelled, anything else"? This lack of caring for me as a customer seems to be a continuing issue.

I would have thought there would have been some sort of apology and let me look into this, something... But just like the first time there was no follow up. I asked to speak to a supervisor, i was told she was unable to get to the phone, he said I…

They guaranteed a 100% refund if their product didnt work. It didnt work. I want my money back. Area manager REFUSES to call me after 3 weeks of calling him. Horrid customer service and they DO NOT BACK THEIR OWN POLICY

I used to be able to call the Call Center (800-TERMINIX) or the local office in Santa Fe Springs, CA and get an appointment scheduled. But I think since this year, or maybe late last year, when calling either the Call Center or local office (which now always gets routed to the Call Center), the Call Center could not make an appointment and

put in a request to the local office, who would contact me in 2 business days to schedule an appointment. I have yet to get a call from the local office, so I call back and the request gets escalated to the regional office.

And then I get a call. I wish you would go back to your original process because this isn’t working. I shouldn’t have to make two calls, wait 20 min or so on hold each time, then wait 3-4 days to make an appointment.

Here is my…

I have been attempting to get management at Terminex to JUST RETURN MY CALL. I had a technician at my home on 7/17 for an escrow item-Termite Inspection. The technician advised that there are NO active termites; however, there was a recommendation to fumigate on his report. Conflicting information in the report. No Termites BUT we would like you to pay us to fumigate? I was told that it was a marketing clause, then I was told it is a legal clause.

I cannot seem to get Terminex to call me or to rectify the obvious contradiction in their report. We are trying to close on a loan. We cannot schedule movers, we cannot agree on a date for closing, we are in limbo -- all because of a conflicting report from Terminex AND the fact that no one has a sense or urgency or decent customer service to…

00 I said this happened the service prior to this she said maybe the driver didn't turn in check good enough I guess. 00 overpayment how fast you do it will determine weather I remain your customer. customer #11718284 service address 4390 Glenbrook drive Tracy ca.

95377 I am moving on 8/1/18 209-815-8442 Jerry Kinkey

Sales person came to my home in June 2018 for a termite inspection. The sales person sold me a termite job and a vapor barrier for the crawlspace. The tech came to my home and install the termite traps. The other tech came to install the vapor barrier and the job was for 700 sq.

feet and the tech installed only about 300 sq. feet. The sales manager call and stated they would take $300 or more off for the job. The 300 sq. feet didn't cover all the crawlspace under my house. I call the salesperson that sold me the job.

I let him know I wasn't happy at all with the job. I wanted all the crawlspace covered. Two other tech came to my home and knew the job wasn't done right. I gave the salesperson two choices: do the job right or cancel the contract.

I also said I didn't want the same tech to…

I am sick and tired of completing the unsubscribe section anD still receiving these emails.PLEASE STOP EMAILING ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

About 1year ago Terminix discovered roof rats, we pd $11,000 for removal all insulation sanitized and refill and eliminate all entrance to bldg for critters. Last week we realized by odor that a varment had entered and died in wall.

In careful search discovered possible entrance missed as well as they did not put cover over kitchen stovetop exhaust. For the cost I assumed a perfect job!

Also other problems not happy with, when work done two fuses were blown, called a/c provider, fixed both for $150 and notified office, sent picture of bill, never heard a word although said it would be fixed, when we paid used 2 accounts about half from each and you then sent us a bill for about $5000, got no help from home office had to get local to fix mess.

Workers said we would hear a “crunch” when…

Just had our home tented, your tech can’t find my keys, I fear for my family’s safety and my property, as I don’t know where my keys are and who has had them for the last 3 days, please contact me ASAP thank you for your time, feel free to contact me

Luis Ray 3237888522

, Sebastian, FL both houses are wood I’m a stemwall and I peed five years in advance termite protection and I Think I might have termite damage because the termite people from Port St. Lucie office will not go underneath my houses and there’s been a new management there and he don’t want to take care of me and my houses I’ve been calling for over two weeks both manager and

it’ Think I might have termite damage because the termite people from Port St. Lucie office will not go underneath my houses and there’s been new management there and he don’t want to take care of me and my houses I’ve been calling for over two weeks both managers Will not call me back.

because they already have my money that I paid in advance so right now I’m not getting service that I paid for or leaving the courtesy…

Te Buchanan’s came first time he did not finish job he said he will come next day no call no show I call Terminix office I ask fir supervisor spoke with Stephen we made appointment fir today 4/18/18 between 8-10 am ni call It’s akready 9.55 an I’m calling no answer will report to BBB

Made appointment sat April 14th between 1 and 3 they didn't show up the technician name was Vernon Higgins. I called they didn't where he was! Very poor business I took off work very upset over this!!

I have moles. I payed $1900 for nothing. A tech came in May and spread 7 bags of grainy stuff that was to get rid of grubs the moles feed on. A tech returned in September with one bag of the grub deterrent.

I have more moles than I had before. I called to complain and a tech was to come Monday 11/20. He never showed. I told the operator I would be out of town Tuesday thru Friday and she scheduled a tech for today between 3 and 5.

I arrived home today and saw more grainy stuff scattered around which means a tech came while I was gone. I specifically ask they come while I’m home.

Also the September tech suggested poison tubes they stick in the holes. I requested that. Didn’t happen.

Also it’s now after 5 on Friday 11/25. No tech showed. Terminix has robbed me of $1900 for nothing. I want…

we started services with terminix dec. 2015. they have absolutley nothing they were suppose to until its time for more money. mi dont think my termites are gone and i dont have the money or help to pay for tent again.

i havent heard from this company since feb. they were suppose to inspect for termites again cuz there was evidence of. but no one has came111111111111111111

99 for no service rendered ,previously talked to Liana ,rep service person tel Num was 409-779-9405

On 9/28/17, tech Christopher Roberts from Terminix work# 9437167 came to my house to spray my property. My complaint is no one from Terminix called me to make an appointment. I had no idea Mr. Roberts was spraying my property until I came out of my garage.

When I ask the tech why he was at my house he said he had a work order & he said I rang your doorbell, which he did not. Mr. Roberts also, parked his truck in front of my driveway, I had the drive on my grass to get out of my own driveway.

00 did not cover spraying, which was never explained to me. 00. I told Terminix not to come out, unless I called for an appointment. Since I had no idea Terminix was coming to spray my property I do not feel I should be charged…

I am sorry but these prices are way to high. 00. 00. As for the rodent problem , we have been a custom from 2008 and have paid a lot of money to still have problems with mice, this is nuts.

00 on-top of what we have been paying. So all you guys do is come in lay traps and that's it? That's all we get for the money we are paying now? That's nuts. Hell I can lay traps. The problem is stopping them from coming in , in the first place.

Do you guys want me to pay more for that? Something that should be included. 00 for someone to just put traps down and do nothing at all to stop the problem? That is nuts. 00 a year for just traps and then when we do have a problem you are not there for us and want us to pay more money.

00 dollars and now you want more money for something that you should be…

I'm rating my experience for rat control as minus 1. Only 3 days after I contracted with my local Terminix company my home was again invaded by rats! I was told by the person that did the control job that he plugged 25 or 30 rat holes under my house with a brillo like material.

He said the rats would eat that stuff and die. He also assured me that rats could not get under my home or OUT from under my home because the entire perimeter of the building was screened to below 3 inches of the ground surface.

Isn't it a fact that when a mammal dies he attracts flies, gets maggots, begins to decompose and stink? I don't want this under my home! My question to Terminix is this: Why couldn't the screening be placed under the floors of the home to prevent rats from digging more holes in other places?…

My name is Sandra Daniel. I am located in the zipcode 19606. I called for an appointment to treat fleas and tiny ants for 9/1/17. I Had been contacted for an appt from 9-11am on Friday 9/1. GREAT! Then I received a call for 8/31 to expect a tech at 4-6pm.

I called back to Tim, my original contact person. He said his appt was for an acessment not a treatment. I questioned this when I am already a customer. He said he would have to check into this. ( this was an insulting response to me as an existing customer) Also stated I would have to pay ahead of time for the treatment.

he never heard of paying after the visit. I called customer service on 8/31 and was told to callback in the morning to pay, since some techs don't take debit card payments. I called back on 9/1. The rep stated I had a…

the technician said he didn't think I needed the mould treatment which I had paid for. a few mo. the local franchise operator ( Collins Hicks ) refuses to answer emails or phone calls that the termknix service center sends him.

one of the girls at the service center act set a date that a technician would be here to install the traps. Today between 8-12. No show no ph. I'm just so sorry I didn't go to Orkin. This is the poorest service I have EVER received from a national company.

Again Orkin would be the better choice if anyone is considering getting tied up with this substandard company.

We hired the Largo, Fl Terminix to do an encapsulation. After agreeing and paying for the service I was advised by William Werner, Senior Field Inspector, that I would have to hire an electrician. He stated it would cost approximately $100 and referred an individual to me.

After several attempts to contact the electrician I contacted Mr Werner to cancel the contract indicating I did not have the time or desire to chase an electrician. He stated he would take care of it to advoid me canceling the contract. This was not done.

The job was finished and not hooked up. I contacted him and an electrician came out and the additional cost was $467. The electrician should have been included as part of costs of the encapsulation, but since I agreed to the additional $100 I am requesting credit or…

I am in the process of selling my home in Plantation Florida and I contacted Terminix, Plantation for an inspection. Upon inspection, it was concluded that the home had no signs of Termites which had been erroneously reported in the purchaser's Inspection report by the purchaser's chosen inspector.

00 to which I agreed. 00 which would include !. Letter stating termite free home. 2. Treatment. 3. 1 year warranty. He then mentioned probably he could offer 30 days. I said that I was made to understandby hi that I would be receiving 1 year.

He said that he would check and call me re the warranty. I have called him and also management at Plantation and have not been able to speak with anyone. I have left messages for both Brian and the managers and have not received a response.

I am quite…

Terminix has been here over a three month period and there has been no improvement in our pest control issue. After the first two treatments and a fogging, when we realized nothing was working we called to let them know.

Nothing changed, we were not listed to obviously. On the very last treatment we were told that the house could not be sprayed thoroughly enough unless we prepared the house for it. Only at the end. Roaches, scorpions, spiders, including brown recluses, mice, rats. No change.

They told us at the end in my opinion hoping we would pay for another 3 months. Why would such a well respected company hire lazy people, unless that's exactly what they are supposed to do,in which case it's a scam.

I find it hard to believe a company like that started off with service like that,…

Back in the the summer on June of 2016. I had Terminix install a sump pump under my home for standing water problems. Initially I paid half the money up front for the job. It took Terminix about 2 months to complete the job.

When completed they said the water issue was resolved. I then paid the remaining balance. Later on after having some other work done under my house, my contractor told me that there is still standing water. I now need this problem fixed.

I have paid for a job that is not complete and is very upset about it. Please help me contact Terminix.

I had Terminix come out for bed bugs they charge me $2200 dollars for the bed bugs been out 4 times and they never got rid of them. Now we still got them we bought a new sofa had it about a month its got bed bugs everyone is getting bit.

I cant even get them to return my calls or come out to check again. Terminix was suppose to be good but they are a rip off.