Texas Roadhouse

Went to Texas Roadhouse in Bountiful, Utah for my birthday 7/15/21. We tried repeatedly to make a reservation via phone or get on their waiting list but could never get through to anybody. Tried several times throughout the day. So our party of 5 showed up at about 7:15 pm.

They told us it would be a 45-55 minute wait and they took our phone number to send us a text. The hostess (Haylee) was very rude and condescending. No people skills whatsoever. She stated that we couldn't wait at the restaurant and said that we would have to wait in our car for them to text us.

The whole time she made us feel like we were putting her out. We live 5 minutes from there so we went home. Since it was supposed to be so long to wait, my daughter put a cake in the oven.

It took an hour before we heard from…

Powers Blvd Colorado Springs, CO 80922 , I took my two kids and husband to celebrate his birthday and since he love it there I thought it'll be perfect but I was wrong, we got to the restaurant and we got seated fast but we got a corner table that was an add on to the restaurant and it was ok but as soon as we seat down I felt hot so

I let our waitress know and she said she'll let the person in charge to turn down AC more, so we waited and on top of all we were right under one of your lighting sign and a table lamp which created more heat and we didn't have no ceiling fan or AC for just that corner, when you moved a few steps more towards the other table you can feel cool…

Ordered two Dallas fillets 8 oz both came like rare both ordered well then took half meal to get rolls they are small as heck always had good food seems they are slipping last two vidits

I spend 75% or more on the road every year for business, staying in hotels and eating food from restaurants. I've been doing this for 23 years. My preference is to order out for delivery or order take out and bring it back to my room. Although not always perfect, Texas Roadhouse has been one of my "go-to" restaurants for almost 20 years. That's because, overall, the staff is always friendly, welcoming and I know what to expect when it comes to the quality of food...better than most large restaurant chains. Tonight I had an experience that was less than friendly or welcoming and I didn't get any food although I tried my best. Longhorn Steakhouse ended up with my business tonight.

The restaurant that I tried to order from is: Texas Roadhouse 3776 28th St SE Kentwood, MI 49512 (616) 575-0361…

The Manager is rude at the Grand Junction, Colorado Texas Roadhouse, and didn't have a table for Handicap.

Bug on my food , over an hour wait , no refilled drinks , chicken over done

Didn't receive extra rolls due to not baking anymore for that evening. We had 4 adults and 2 kids celebrating a birthday at our favorite restaurant. Well, it use to be. Had to ask 3 times for utensils. Served one basket of rolls when we got there.

No plates, no butter, and no napkins. Empty glasses and no other refills. We had to grab other waitresses to bring us things and we had to keep repeating what we wanted and she still got it wrong. Not a happy customer.

I wish you would put all the DAMN BIRTHDAY Celebrations in one side of the restaurant, so Everyone can scream as loud as they want. Quit honestly Im a disabled Veteran and the loid screaming sets off my PTSD! So you can imagine my experience is not very good! Sad part is I love your restaurant!

Thank you David Bell

We waited quite a while for food to come. We were wondering where our appetizer and salads were. When the food came it was the main coarse. We had to remind the server(different than original) that we hadn't received our appetizer and salads.

When he brought it to table the blooming cactus was cold. We didn't want to let our steak and potato get cold so we tried eating a bite of salad in-between bites of steak and potato. Not what we desired.

We ate a little of the appetizer. But it is not good cold. Needless to say not what we expected from Texas Roadhouse. There appeared to be plenty of staff unlike other restaurants we have been to. We commented when we arrived that we should have a good evening due to plenty of staff.

But we were very disappointed.

I met my son and his fiance at Texas Roadhouse in Joliet, Il 7/10/202 for my sons's birthday. When I arrived to get a table I was an hour wait, after standing at the reception area for 10 minutes with 3 young girls looking at computers, not one of them addressed me!

" One of the girls then took my name and phone number to text me when a table was available. I went to the bar. The bar was dirty with dishes and glasses as were the empty tables in the dining room.

" My son and his fiance went to the host area where they were told it would be at least a 15 minute wait. I paid the tab at the bar and followed them up to the host station. When they told me what they were told I asked to see the manager.

A young man that was standing at the host stand with the young girls said he was the…

The food was excellent, the service was great, but because it was so cold in there we did not enjoy our meal. We were there to celebrate our 55 th wedding anniversary. Not enjoyable. While waiting to be seated we had to go buy sweaters at a near by Walmart.

By the time we left my sinus was acting up and had a terrible headache. As much as we like the food, we will not be going there again

Texas Roadhouse Steubenville. Last week stopped in on Sunday my wife and I ordered a drink and rare prime rib. Was brought one and told they were out of Smirnoff, then told no prime rib under well done. Called tonight 07\10\21 and was told they only carry one bottle and if they run out it was my problem.

Interesting way to run and grow a business.

Complaint about manager on duty 7/8/21, evening. Location Columbiana Drive Columbia SC. I ordered Country fried steak and it was so salty that it was like eating a spoonful of salt. She said to bring it back but i explained that i was handicapped and the person that picked up my food was no longer available.

Her response was, what do you want us to do about it if you can't bring in food. Very unprofessional. Yes I got angry at this point and asked for her name and she hung up on me. It's a shame i have to even write this.

I have uninstalled the app. I WAS a regular customer.

Also when ordering online you can request extra condiments but i never received them. Not the first time this has happened. Someone does not read the orders because the receipt shows the extra condiments ordered.…

I was visiting Bossier City, LA. Placed an on line order. y husband went to pick it up. Ordered a bone in ribeye and Catfish. My husband gets back to the hotel no eating utensils he went back. We got no bread I ordered a loaded baked potato all I got was a potato.

Very disappointed I have ordered several times before and had no problem.

On a visisst to the restauarnt on Wednesday, July 07, 2021 I had a pleasnat experience, but for a manipulative server. Service was initailly great. I noticed that toward the end of the meal the server walked past three four times without comment.

" Then I'm not from here. The writer let the head turn to look at the car. Realizing that I had been played I asked where the guy was from. "Denver, Colorado" and found myself almost answering my own question.

I got the feeling that all of the conversation was a request for more tip and source of confidence, as though I am a bank. While I tipped 20% I felt…

Order take-out Sunday, 7/4. Ordered Ft Worth Ribeye steak. Wanted medium well when I got home. It wa a stuffed, dry out steak. My husband's was fatty and he couldn't eat it. And the taste was not good. The mushrooms were burned. This was Montgomeryville, Pa.

And I live in Philadelphia, Pa.

It’s not my first complaint and I want my money back. I spent 100 on food to not get what I ordered and I’m sick of it. Don’t send me a gift card give me back my money!

On 7/4/2021 we called and secured a reservation for 7. We arrived and the manager would not seat us He said it was because the whole party had not arrived. One lady in our part was coming after the rest of us, but she was in fact on the way.

We explained this to the manager to no avail. We had a couple of old folks that needed to be seated but he refused. With a reservation he forced us to wait fo 30 minutes and the table was unoccupied!

The most ridiculous thing ever. Very poor treatment on his behalf.

I placed an online order and they were out of Rattlesnake Bites for the third time. When I showed up for the order they wanted to replace them with something else. I did not want something else. I wanted my money back.

They gave me a free entree instead. They should not have them on the online order if they did not have them. Then my food should have been done at 8 and I had to go in the store at 8:15 to see if it was ready.

So I left and wanted a refund for my order. The worst store ever.

We went to the Columbia MO Texas Roadhouse. We both ordered the 12 oz steak with shrimp, baked potato and salad. As I took a bite of my potato is was extremely salty. I could see all the sea salt stuck to the skin.

My girlfriend had ordered mushrooms with her steak and they were burnt. Her shrimp were extremely salty. Someone obviously missed the potato. When we told the waitress about it, she looked at us like we were trying to get a freebie or something.

I don't want someone seasoning my baked potato for me, way to much salt. What will they do next put hot sauce on my salad.

My and my girlfriend went to the Columbia, Mo Texas Road House. We both ordered the 12 oz steak with baked potato and salad. As we started eating she had mentioned that her mushrooms she ordered extra were burnt. I had taken a bite of my potato and it was extremely salty.

I noticed that the sea salt was stuck all over the potato skin. My friend also noticed that her shrimp were extremely salty, apparently they missed the potato on her order. Who seasons other peoples food like that. gross. When we mentioned this to our waitress, she looked at us like we we were trying to get a discount or something.

I don't normally complain about stuff like this because it does no good. Please stop putting any salt on peoples potatoes You have no idea what they like ot how much salt they desire. Let the…

Why do yall ask for ID for people that are for sure legal age. I understand if they appear underage. But what if I don't have a ID I'm 50 years old little common sense here

Love the food here its great , service is always great . Only problem myself and others have is with employees and patrons singing Happy Birthday, with covid still being spread among young people. Singing spreads any virus even further.

I had family visiting from out of state and we decided to go to the Novi location of Texas Roadhouse I realize we had a party of 12 and that we could not sit at the same table we arrived at opening time and ask for two tables we were told that they could not sit us back to back or close together however they said another party directly behind us where we had asked if our party could sit then

we asked for other seating and they told us that they didn't have a server then they started sending people in that area as well we asked again what happened and they told us that we had to sit on opposite sides of the restaurant and if we didn't like it deal with it or leave that was very unprofessional of the manager who was a female and not good customer service

On July 3rd I took my daughter out to Texas Roadhouse in Florence SC for her birthday. The waitress Kiersten was awesome until the end. 99 for the free appetizer. She apologized and went to correct it. 81 for a refund. 99 plus tax.

She gets the manager Andrew to speak to me. Andrew tried to belittle me and treat me as if I'm illiterate. I'm inform that I can read and do math. Andrew was rude and dismissive. Andrew gets a 0/5 and I will not patronize Texas Roadhouse again.

I hope the extra $4 made him happy.

I tried placing a online/app order as I always usually do but it wasn’t working. So I called to place a To-go order and asked if they were taking to-go orders and was told that they can’t take order over the phone.

So I came in to place the to-go order and was told that they can’t take my order but I can stay to be seated but I can’t stay. So my complaint is that when I called, they should’ve told me that they were not taking to-go orders and I wouldn’t have came in and wasted time or gas.

At approximately 1705 hours on 1 July 2021 I phoned in an order for your 8 ounce salmon dinner (sides = baked sweet potato and steamed broccoli). To put it bluntly - this meal was all but a total disaster!

The salmon was raw - not just underdone but salmon red raw. Only one side looked as if it had been in contact with a grill. The broccoli was ordered double steamed so as to soft with no crunch and came just as crisp as if it had just been picked up from the grocery store produce counter.

It also came with some very unwelcomed vaguely warm carrots that were not ordered. The sweet potato, while heated all the way thru, was not cooked all the way thru. The rolls were a long long way "from what grandma makes", more akin to what Wonder Bread might make in taste and texture.

Because your…

The pork chops were very dry and the staff was extremely rude! Michigan Road Indianapolis! I gave Texas Roadhouse one last chance! Not that it matters, you will make your money! Worst restaurant experience in 57 years!! Go make your money and please don’t offer me any discounts, because I will never order from Texas Roadhouse and will never recommend to anyone.

On June 28th 2021 took my mom and sister to dinner at the roadhouse in Downingtown Pennsylvania. We got seated they brought rolls and butter took drink order. We asked 5 different people for silverware and were told server would bring it.

They brought my sisters salad and I ask how they wanted her to eat it with her fingers.

Finally I used my fingers to butter my rolls server thought it was funny said break the bread and dip it in the butter excuse me I don't think so bring me some silverware. It took 18 minutes to get one cup of coffee.

This was the worst service ever. Due to this i don't know if we would return again.

On Monday June 28th took my 91 year old mother and sister to dinner. Got seated brought rolls took drink order. We never got silverware asked 5 different people they said server will bring it. They brought my sister's salad and I asked them if they expected her to eat it with her fingers.

Finally I spread butter on the rolls with my fingers. The server remark was just break the bread and dip it in the butter excuse me bring me some silverware. Took 18 minutes to get one cup of coffee. We go here a lot but this was the worst service ever.

Downingtown Pennsylvania I will think twice before returning.

My complaint isn’t about the service, but about a service manager named Rett. He is at the Savannah Georgia location on Montgomery cross road. I have been in there on occasion and have heard see yhe way he handles the staff.

He is rude, and very unprofessional.

Also, I have two daughters that work there, and one of them were sick with a sore throat and vomiting Ritt told her to take meds and come in anyway. Normally that would fly, but during this pandemic it is irresponsible.

The staff there are very good, and he is driving them to quit. Please handle this situation..

St joseph, mo location. Food was good, service not. Server reached directly in front of husband and i and took our plates before asking if we were done!! My order was not fully correct but was good.

The employees on phone and one using his vaper. We were seated right out side the waitress service area. One gentleman was sneaking a puff coming out of service area. Once he proceeded to the service bar and puffed and blew it out in service hallway.

Another waitres was on her phone and was in no hurry to wait on anyone. ” Our waitress was very good . I ca’t believe the quality of employees at this Syracuse store. Pandemic had really changed things

Food always delicious. Problem is getting full order in “to go “bag. Hot, tired snd a busy parking lot… I did not check the contents of the bag until I got home. I live too far to go back and complain.

This happened once before in similar busy situation,. Missing salads. What we have will be great but I miss not getting the full order. My 16 oz ribeye is perfect… but we miss the salad. Our order is in the name of Cross.

I haven't been able to eat a steak in years. My son took me to one of your stores in Louisville while seeing my new granddaughter. The food was great. The service fantastic but the o onion was so Small for 5 people.

I remember years ago it was so much bigger. Thank you Bennie Endel

We enjoy our Texas Road House. Lately it’s been a hit and miss on service.

Last night at Naperville location our waiter Floyd forgot to put our order in. Came back and was like my bad I’ll take off the appetizer ($6.99). We still had to wait another 30 - 40 minutes before getting our food. The Caesar Salad was floating in dressing and no croutons. Steaks finally arrived and we just ask for to go boxes. Our son tried to do something nice for for Father’s Day as we didn’t have a chance to celebrate that Sunday. We spent over $80.

On Sunday 27 of June my brother is a over the road truck driver. He was making a delivery in Friendswood, TX. It was his birthday this week and I went online places an order for pick up. It was a simple order, but still. He stopped in got the order. I talked to…

Hostess went to seat us at a two people booth, I asked for a bigger table. She looked at me with an attitude and said no. I know it was only two of us, but if I’m going out to eat and spend my money I wanna sit and be comfortable.

Not sit at a table where I feel all squished and not enough room for my food. I ask for a manager waited at least five minutes and no manager. The restaurant was not packed, walked by at least 15 empty tables. Terrible customer service

Don’t understand why you will not sit a party (during a non busy time) with just one person of a party of 5 on their way to the restaurant! And all the manager could say was it’s just our policy.

What if I was handicap or a veteran, would you make an exception then? This visit will be my last to Texas Roadhouse. I’ll take my business to another steakhouse where they’ve accommodated this type of request for me.

On Wed. june 23 2021 I, my 2 granddaughters arrived at your restaurant, I was told there was a a 1hr wait. So we went to the Mall and waited, the hr. was getting close so we went back to the restaurant and we were seated.

The waitress took our drink order and left, shott while later she came back and took our orders for our meals. Yhen we waited and waited, other guests arrived, ate and departed. And we waited, the server never came to our table to let us know what might be the cause for the delay.

NOBODY came to our table to let us know what was going on.

Finally after 1 whole hour of waiting I told my granddaughters we were leaving. As we were leaving a female in a red shirt told me that I had to pay for my warm half full stale beer but I wouldnt be charged for the meal, I said what…

Just ate at texas roadhouse on airport Blvd. In mobile,al. They were out of bread also no crackers for salad. Wait time to get food after ordered was 45 minutes. Not acceptable. Slow,slow slow. I had just had foot surgery and they would not accommodate me to sit somewhere close, so I had to limp a cross the restaurant to sit. Not very accomodating.very poor managed stire.

Ken Tuggle 251-680-9026

I ordered online for curbside pick up. After waiting to pick my order up they told me they were out of the dallas filets that I ordered would I like to get anything else. Time was of the essence for me.

thats why I ordered ahead . I let them know I could not wait so reimburse my credit card. They charged my card. I called and talked to a manger and she said she would take care of it. I left my name and phone number she said she would call back to let me know it was taken care of, she never called and the charge is still on my account.

So, I called and talked to a different manger he said he would email me coupons for the two filet dinners I ordered and got charged for. I never got an email at all. I guess what I am left to do is dispute the charge.

its been seven days nothing

To Whom this may concern:

I am extremely disgruntled on the to-go order that I placed on Tuesday 6-22-21.

I had ordered for 3 persons; myself and my two grown children. My total dollar order total was $56.69.

I understand how a restaurant becomes busy and it is difficult in minimizing mistakes; however, to remedy the errors that are made makes for repeat customers.

I had ordered a full slab of ribs dinner with 2 sides; grilled chicken dinner with 2 sides; and grilled shrimp dinner with 2 sides.

We figured out the new system of ordering online (no longer available to order over the telephone). Made sure our order was correct and submitted the order.

We were texted timely to go to the to-go line and pick-up our order. The person (young lady) read our order to us aloud and we agreed…

We visited the Millsboro Delaware location on Tuesday 6/22/2021, we knew the wait was going to be long but that was ok, we’ve eaten in the Seaford Delaware location before and it was delicious. Well to my displeasure the Millsboro Delaware Texas Roadhouse was a horrible experience.

The bartenders were unfriendly the wait staff was slow and we ordered appetizers and they brought them out after they brought our salads out had someone in our party not said something we wouldn’t of gotten them and they were cold. The manager was not very accommodating either.

I’ve visited a few different Texas Roadhouse Steakhouses and never encountered such terrible food 2 people in our party got steak and shrimp combos and the shrimp was tough and dry. Not very appealing to the palette the steak was okay. We…

Went to Roadhouse in Midland Texas. Been there lots of times, but the last couple of times have been horrible. I ordered a 12 oz prime rib. No pink what so ever was on it. They took it back and shortly afterwards informed me they were out of prime rib. Are you kidding me?

It was only 645 pm. I told them I would just eat my side and be done with it. They insisted I order something, about after about 5 minutes of arguing with me I finally gave in and told them to bring me a New York Steak MR.

That thing was so raw it was blue. The outside of it was so over cooked if I would have sent it back, it would really not be able to cut it. And I'm sorry to tell you, but your cooks don't know a NY from a top sirloin.

I grew up in a bar and steak house. I know what a my strip looks like compared to…

Last night we went to have dinner at the City Base location in San Antonio, Texas and when we first arrived as the hostess was getting our rolls for us I asked her for regular butter and she said she would come back with it and never did. When our waiter came over I asked again for the butter along with a glass of ice with our drink order and when he came back with the drinks he didn't bring me the ice nor the butter.

I had to ask like 5 times and by then the rolls were cold. We placed our order and didn't get our food until at least 45 minutes and we were a group of 3. I never got my salad until my food came and had to tell our server it was missing.

He rarely came to check on us. When we finally got our food, my son's pulled pork sandwich was all dry and looked horrible and I ordered…

We where on the wait list for Fathers day. We drove over an hour, my in-laws drove 3 hrs and my daughter was coming from Sacramento. She was running late and we were told we couldn't get seated till all was there.

Considering how often we have eaten there and the amount of money we have spent and how long we have traveled to this restaurant, I was stunned. The girl at the door was rude to me. Then I was informed, " we would spend too much time at the table and that's how it is".

I highly doubt anyone in my family will ever go back.

Went to the new restaurant in Millsboro Delaware as a Fathers day celebration for me. Service was very slow and the waitress appeared to be not very comfortable with her job. She took our drink order of three ice waters.

She must have taken orders from other tables because she returned after awhile with a large tray of ice waters and proceeded to spill the entire tray of drinks on me. She panicked and ran away. Other employees ran to me with towels and attempted to dry me without success.

The food was delivered some time later and it was not correct and Bar drinks we ordered, but still had not arrived. I had to go find our waitress and advise her the food order was incorrect and no Bar drinks yet.

She finally got orders straight for us and avoided our table the rest of our stay. When we…

We have a blended family and my son and daughter in law wanted to take both the families out to eat for Father's Day to the Texas Roadhouse on 948 Airport Blvd, Morrisville, NC 27560. We called ahead to see how long their wait time was, which they said about 15 minutes and that we had 7 people in our party.

When we got there they seemed to instantly not be friendly and like they didn't want to be bothered with us. They said they did not have a space big enough for 7 people but then said it was policy that they could not seat more than 6 people together.

They separated our family at 2 separate tables. In the meantime my daughter in law became very emotional and began crying because of the way we were being treated and separated. The manager and the lady at the front were white, they sent…

My kids took me to TR for Father’s Day. As we entered the greeter said how many, I advise 10, she said 10? As we were standing in line the greeter was talking to two different servers and both shook their heads no, so she spoke softly to another female server and she looked at us and gave a blank 2 second stare.

So she stated this way! As we got the back area she had split us up on two different sides of the room. I politely asked can you seat us together she said no this is all we have! I then asked her what about those two tables that we can put them together which was about 10-12 feet from where we were standing.

Nope, this area is closed, but 5 feet from those fore mentioned tables four folks were sitting and eating. ” She looked shocked when I said I can go down the road to CiCi’s.…

Someone claiming to be a manager give us poor manager customer service we had an issue about a high chair and the manager gave us a hard time I don't think it was the manager because she was dressed like everybody else who work there 623 249-8812