Texas Roadhouse

On a resent visit to the Texas Roadhouse in Rapid City, South Dakota, we ordered two sirloin steaks, two baked potatoes and two salads, what we were served was two steaks. We told the server that we also ordered two baked potatoes, she replied, they will be here in just a couple of minutes. Twenty minutes later two baked potatoes arrived. Our steaks are now cold! A completely ruined diner that we were charged $45 for.

When we complained the manger and server said sorry. We spend $45 for one of the poorest excuse of a diner ever and they say, sorry. Not good enough. Then we received the bill. We originally ordered two $5 Long island ice teas. I pointed it out to the server on the menu. Were we changed $5, no we were charged $7.50 for each. We asked the server why were we charged $7.50 for…

m. to make an order to Texas Roadhouse in Kennewick. I went on line to make the order and submitted it after putting it my credit card information. The website did nothing and I submitted it again and it still did nothing.

So I called Texas Roadhouse in Kennewick, Washington. I pushed the number 3 on my phone to talk to a real person like the message on the phone said to do. It rang and rang then restarted the message, I pushed 3 again and it rang and rang and then started the message over.

The last time I tried the phone was picked up and then it was hung up on me. This happened all the time I was trying to find out if my order went through and if not so I could make my order.

Texas Roadhouse has always had good service when I ate or ordered from there so it was very disappointing for…

Sadly to say my visit was unpleasant. Started off with the hostess rushing us through viewing the steaks in the case, stating “ you don’t want any of them , all the good ones are picked already l. There’s other steaks you can pick from on the menu.

We were seated, order was taken. We received our drinks & appetizer. Approximately 5 mins afterwards, a black bug was crawling on our table coming from underneath the plate of one of our appetizers. Our waiter was nowhere in sight so we got the attention of another waitress showed her the bag asked her to get our waiter. Approximately five minutes went by the manager came to our table & asked us how he could help us. We showed him the bug. He stood there for about 10 seconds in silence. Response bias, what can I do for you? Not a response I…

On this Saturday we got to the hickory location before 6 we was told it would be 20min then a hour and 45 min later our party of 9 got sitted in the bar area with 3 small kids we ordered our food took around 45min plus 3 out of 9 the orders was wrong didn't get a salad until right before meal.

Also didn't see our server for refills for drinks sent food back cause steak was tough we spent all evening in that place and wasn't happy at all a Manger did come out only to say I'm sorry I went there for my birthday usually my favorite place to eat. Not sure if I will go back.

This is not good business and needs to be addressed

Not really a complaint feedback/suggestion.

Turkey burgers should be an option on the menu.

I have been going to the Texas roadhouse on 8th Street in Colorado springs for quite a while the last time I went I was informed that this particular store only offers military discount on Tuesdays what an insult to me and my father in law I served desert storm and he served in Vietnam a serious problem so maybe you should step in and fix that before I turn this over to the local media that should end well for you picture this headline local restaurant refuses to offer military discount but

one day a week that should go over well in a military city don't you think

I called and wanted to order a dozen rolls and was told to come on and go to the window outside. We drove 20 miles and when we got here we was told it would be 45 minutes to get a dozen rolls.

I called and talked to a manager named Sondra she was trying to get out of dealing with the problem. I will never come back to here and will tell everyone I know what happened and got no help from the manager.

We always go to texas roadhouse with no complaints until tonight I ordered 14 Oz prime rib which was very grissly and not what I expected we probably will go somewhere else from now on

Called 3 times to place an order. No one would e ver answer the So I went to the restaurant to order. Got home with my dinner no dressing for my salad they had tartar sauce for my fish and no butter for the potato.

They had cinnamon butter for the rolls which I gave the rolls back This is not the first time I had problems with take out orders. Bad

Joyce LoDestro 2 stars Too loud. I ordered a filet and they brought me a sirloin that was very tough.

Hi, I am very upset on how I was treated with trying to apply for a serve job. I am someone that is understanding and levelheaded. I am a asst. General Manager with Panera Bread for the last 11 years.

I was hoping I could be able to qualify for a second job to do on the side. I applied at the location in Florence Alabama. I got a message interview will be from 3-5PM on 8/8/23. I showed up at 4:34pm.

I checked in at the host stand they asked me to have a seat in the 2nd booth from the back. After waiting over half an hour, I went to the host stand and make sure I wasn't forgetting. " I went back to my seat waiting about 22 more minutes.

At this point I feel discourage, and that they are not taking this interview very…

My wife abd I always go to the road house in Augusta ME. We went to a concert in Bangor ME. So we went to that road house what a nightmare it was. We were seetted 20 min before our waiter even made contact with us We ordered our meal and drinks drinks came 15bmins later after l flagged him down then he asked if we were ready to order l said we already did after 45 mins of sitting there drinking our saposed too be Jamaican cowboys which were reg margaritas l flagged down a manager to express our concerns our meal finally came the lettuce was wilted from sitting under the warmer too long and

the plate wasn't cold like it should be l explained we were going too be late too the concert they asked if we wanted our salads boxed up l said no leave them in a hot car for 6 hrs in 80 degree…

When my food came to the table, I began to eat my salmon dinner. When I got half way to the salmon there was a piece of red hair IN the salmon; lost my appetite. Spoke with a manager I pointed out the piece of red hair.

She looked like she couldn’t see the piece of hair, but my family members at the table could see the hair. LATER in the conversation she said she can’t see that good and laughed about it. I tried not feel some type of way because you are suppose to able to see if you are a manager.

She asked if she could have the cook remake it. I said no I want something taken off on my bill. She said she can only remake the food, and there are no rodents in the back, and it could be your hair.

I tried to be cool, calm, and collect because I felt racially profiled as a black man with…

The Friendswood , Texas restaurant is managed and run by incompetent and rude hosts and managers As the app instructs, I put my party of 7 on the waitlist. Once inside, I was told we were being pushed back because I didn’t respond to their text.

THAT ALLGED TEXT WAS NEVER SENT. After pointing that out, I waited 45 minutes while they continued to seat groups ahead of our party. These actions are unacceptable and the management needs to be replaced with competent people as well as the hosts need to be dismissed and replaced Sincerely D. King 713-269-8168

Attempted to submit this directly to Texas Roadhouse in Sioux Falls (on their website), but once again DISAPPOINTED. The email could not be sent directly to them. BOGUS ..........

To: Texas Roadhouse Sioux Falls, SD

Visited your establishment on 08/05/2023 and left extremely disappointed. Waited 20 minutes for our server to greet us and subsequently, did not receive our food order until 1 hr. 5 minutes later. The customer next to us arrived 35 minutes AFTER us and received their food BEFORE us. The other customers around us were asked if they wanted additional bread or drinks while waiting for their meals and we had to seek someone out to ask for the same. When our server eventually showed up to take our order my husband asked what the DALLAS CUT was and the server could not tell us - he…

Your Sierra Vista AZ location is so loud you have to scream at others in your party and the waitress. There is no reason for the music to be that loud I have a headache when I leave. I and my group of friends will never return because of this.

I have been to several of your restaurants across the country and Sierra Vista AZ is the loudest. I was told by the night manager and new proprietor that volume was the Texas Roadhouse culture and the volume could not be adjusted.

Sierra Vista has over 50% seniors. The lack of consideration for that demographic is ridiculous. You should appreciate your customers, not cause them needless pain and misery. I will now post these negative management replies everywhere and to everyone I can

The hostess at Texas Roadhouse in Lawton are the worst. We arrive and went to check in. They directed us to sit down in deck four and a table would be ready shortly. After about fifteen minutes I went back up to check on our status.

The hostess asked for my name to check and it for us. I told him you didn’t take my name. We had been sitting there watching people taken back to eat who came to in after us. He took my name and said it would be another 15 to 25 minutes. Terrible service.

He had forgotten we were there after he instructed us what to do. Don’t go there unless you like to be treated terribly.

My sister and I ate at your restaurant in Wake Forest NC today. The food was good and our waiter was excellent, but the restroom was awful! We were there around 4:30ish and I believe the restaurant opened at 3.

I was completely surprised when I went in the restroom. The floor was wet, not damp like they had been mopped, it was water literally on the floor and paper towels all in the floor. I went in the first stall and the commode wasn’t flushed so I went to another one and it was just as bad.

I would have thought they would have been cleaner than they were especially since the restaurant had only been open for around 1 1/2 hours. I was just a little surprised. It was like they weren’t cleaned the night before or before they opened today.

Sat outside waiting to be called came in and our name was taken off the list then once we got seated I took a very long time for us to get our food more than 30 minutes the excuse was it was because it was well done my wife's food came and it was pink it was taken back another 20 minutes past and then the manager came out with it and by that time everybody was finished the manager was not very courteous not very professional and

they did come my wife's meal but we're very unhappy with the service at Lady Lake road House in Florida thank you

Just a couple of things my wife had at store @ 3940 Plank Rd. Fredricksburg Va.my wife got 2 different knifes both dirty so she ended up using her water to clean.Other problem was her food ordered steak medium well it was well and the shrimp with the the steak where cold.She doesn`t like it if i complain about the food she did eat it just not wat was ordered.Just to let you know especially the dirty knives she said could feel the grease on them.

If I could give it zero stars I would this is the WORST place to eat at. The manager is HORRIBLE and my server was HORRIBLE!! I waited almost 29 minutes before I was even greeted, then it asked for a manger and he came 30 minutes after that, then the manager said he was going to comp my meal and the girl charged my card!!!

Then I asked for a copy of my refund paper the manger said I’m unable to give that to you as well. I would like someone from cooperate office to contact me because this was way too much

they all had steaks, cooked well done. I had a burger that was medium and pink inside. they gave me $20 off the next visit. Over the course of 2 days I got a lot sicker and went to the hospital.

I spent the night there on an IV and the doctor determined I had picked up a virus. I notified Texas Roadhouse a second time and they rudely responded "it's your word against ours, prove it"

Catfish very greasy and thin four peace amounted to about 2 and 1/4 pieces. Taste like it was refried or frying it in the same old grease over and over, it's very unfortunate it is one of our most favorite places to dine. And I prefer to have a receipt in hand not my email sent out for you to advertise.

On 22 Jul 23 I was in Buffalo New York to attend a church conference with my sister who was the guest speaker. After the event we along with my 83 year old Mother went to lunch at the Union Ave location.

Upon entering, my sister approached a podium and asked how long the wait would be. The representative RUDELY told my sister to go get behind the line. I was shocked at this unprofessional individual. As we waited another group of people entered and went to the podium, they were treated with respect, greeted with smiles.

I approached the podium and received an evil stare, I asked why were we treated different, she said we weren't. To prevent escalation I asked for her name, she said Emily and she was the Manager. Customers should NOT be treated differently particularly by race.

This was…

Very poor service, the waitress brought biscuits after we had to ask for them it no utensils she said none were wrapped. Than stated with a bad attitude that she would wrap some. Once she brought the utensils she never as us were we ready to order.

We waited 20 minutes while she was talking to other workers and I ask her as she kept passing our table without acknowledging us. So we finally ask another worker for the manager who came and took our order and apologized for the worker who she said been there for a couple years.

So since the worker was so rude and kept ignoring us we decided to go elsewhere. I love the food but I don’t care for rude and poor service. The waitress smiled with other customers but when we ask a question about more bread she just walked away like I hadn’t said…

As many times as my significant other and myself have been to texas roadhouse and i have to say our server scott was literally the most amazing server we have both ever ever encountered!! He was so extremely attentive, kind, knowledgeable and the list just goes on with this guy!

We have both honestly NEVER seen a server as great as he is (btw i never leave reviews like this but he was that worth it) I am def letting all of our friends know about this so they can come here and ask for scott as well. Texas Roadhouse yall better treat scott right to keep him around!!

My waitress was Kayla at the Plymouth, Mass. Location. It was after 8pm and business was slowing down. We got out seats right away, but that where the dining experience ended. Kayla took out drink orders, and appetizers, all I got was a cactus blossom for an app.

It took 20 minutes to come. After about 15 minutes, Kayla finally showed up with out drinks and proceeded yo gab with the table beside us for about 3 minutes before actually serving them to us. She then took out entree order.

My wife ordered a prime rib. I ordered ribs. Note, the cactus blossom still had arrived yet. Next Kayla comes and tells my wife, the prime rib was no longer available. Understandable but she pushed a 12 jz ribeye on my wife which she really didn't like.

There was as much fat waste as there was meat. A very…

Our waiter (Joe) took long to get us our drinks, never came back to bring us bread or refills. Our food took over an hour and it wasn’t busy. Service was horrible Then we had 2 coupons for free kids meals and he only would look at us use one

This is a disgrace, people can barely afford to live let alone go out to eat. The least he could have done after terrible service was use both coupons

Hi am very disappointed in the order I place everything was wrong I. Paid extra for stuff to go on my food and they never put it on I had go inside to even get the sour cream for my load mash potatoes and the salad was supposed to have croutons and blue cheese crumbles and the steak is not cook right very disappointed it is burnt

I placed an online purchase and they said it would be ready at 11:30. Food was not ready. They open up at 11:00 our order should have been ready it was just salads. The guy at the pickup window was super rude.

He closed the window in our faces. Said he was busy. Service was horrible. Then we only got 2 rolls.

Went for our 22nd anniversary (we don't go out often) they were out of ice tea, french fries, sweet potatoes, tater tots and rice and no rolls. And very little amount of mushrooms. Very disappointing. It ruined our celebration. Who runs out of ice tea and your famous rolls.

We also had brought friends with us. I was so embarrassed. But beer they had!!

See attached file. This is for your location in Tracy, CA. I suggest you deal with this immediately because the social media backlash and publicity you receive will be merciless.

We had a 6:00 pm reservation and at 6:45 we still have not been seated.. Finally got seated at 7:20 pm. The only person that tried to help us with out wait was Lilli I think she was a hostess.

We aye there today. It took some time to get our drinks.. We ordered and waited forever to get a second glass of tea. When our food came it was cold. I own a restaurant and I expected better service and hot food

I typically have very good service there very good food a guy I work with never had been to Roadhouse I post pictures of my prime rib all the time on Facebook we go probably once or twice a month to the local Roadhouse here in Davenport Iowa he finally took my suggestion to go said he ended up waiting an hour and a half wish that was my fault I should have told him to call ahead but when he got his prime rib I told him to order it medium rare cuz he likes rare food and

it came out medium well and he said it was grisley so now I look bad he finally took my suggestion and they failed miserably on him

The parking lot at the Texas Roadhouse on Garth in Baytown Tx is EXTREMELY torn up, it's like driving on pot holes! This location is ALWAYS packed! So there's plenty of money, plenty of business made here to afford a decent parking lot to customers like myself and my husband who rest there 3x a week!

Please give attention to my complaints and make arrangements to make repairs. It's the right thing to do.

At one time Texas Roadhouse was my fav restaurant, as it was for many people in the area. Not any more, today I am using my last gift card and I am done. I done in and place orders to go.

It is extremely rare to get any answer on the phone and to order online is a joke. 3 times I ordered on both and came to find no order. I stayed once to use the gift card and like A LOT OF AREA People I AM DONE.

the other issue is the service and food went way down hill see

We have been going to this particular TRH for years , but our last encounter, which was on July 9th at 1:00 PM was terrible. I understand that places like restaurants are short handed, but the service and management on this day was ridiculous.

It took 10 minutes to even be "recognized" at the table by the waitress and once we were it took forever to get our drinks ( which was only Coke). Waitress then took our order and we then waited 20 minutes for our salads, which I had to ask for.

Asked to speak to the manager , who did not look very happy to come to our table, as she was already at another table , with another customer, who was having a complaint also. Once she did come to the table I explained to her what our complaint was, her attitude was " you can get up and leave anytime you…

I placed a to go order on Friday 7/14. When my husband went to pick up order there was no available parking anywhere including the togo parking. I called the Tracy CA TR restaurant and on my 4th call someone answered my call.

The first 3 calls someone picked up the phone and hung up. Jasmine answered my 4th call. I told her about there not being any parking and she said "oh, people just double park and come in". I asked her if she was the one who hung up on me 3 times, she said "oh no this is the first time I answered the phone".

Anyway, my husband did that, dble parked behind empty cars in the to go spaces. My husband did not want to get down, which is why he wanted to park and call that he was there. I realize it's Friday night and busy but no excuse to hang up on customers or not…

My complaint isnt about the quality of the food or the staff .its a wish that you would offer hand breaded pork chops, after all you have hand breaded steak and chicken.i frequently go to the youngs road city of tonawanda ny location.

Why is Texas Roadhouse allowing their servers to take customers paid for food in a to go box or otherwise and throw it out because they feel they should have gotten a tip or more of a tip then received. These people for whatever reason allegedly did not tip this server.

The fact that this server threw out food/property that was paid for obviously demonstrates this server sucks and has an attitude which is probably why she did not receive a tip. GRATUITIES are given based on SERVICE. Has where the term server comes from.

I have personally experienced this rude, entitled, arrogant, cancel attitude from Texas roadhouse staff and when I complained about the ridiculous ritual by Texas roadhouse staff with turning the music way up and then dancing while others and myself have been waiting to…

I was at the Texasroadhouse on July 10th 2023. Waitress came over & took my order I ordered a 12 oz. NY strip she asked me how I wanted it cooked ? Isaid medium well . steak came out ,half cold & very very red.

I also ordered a side salad & green beans. the grean besans came barley warm , when I asked the waitress what kind of vegtable they had she told me broccli ahd just stood there and stared at me I replied is that the only vegtable you have ?

Oh I am sorry she did not seem to paying attention to what she was doing.

also requested extra extra grilled onions with my steak, they came out half cold NOT GRILLED. SO iASKED FOR ,THE MANAGER she came out told her about the steak & the onions she recooked the steak one extream to the other steak was cooked all right to well done I was…

First off was told that it was happy hour for drinks and then when got the bill it was full price and when we asked the server she said that it ended at 3 and she put the order in at 320 and there was nothing she could do. So that had me very irritated and forgot to get a picture of receipt.

Then asked for sour cream for my food and was told she would go get it and then came back and said I’m sorry I forgot what I was doing and brought it when I was almost done with my food. I didn’t pay almost 80 for poor service that we got .

Grand prairie TX roadhouse is the rudest place I have ever ate....after they informed me they couldn't accommodate my 2 yr old I still ate there and received cold food....poor service and won't be back

I placed a to go order on 7/6/23 for a salmon Ceasar salad and the girl confirmed that I wanted everything on it and extra dressing! I ordered a little before 9 pm and I didn’t get my food until like 9:27 pm and I understand you close at 9:30!

I was exhausted so I drove home, when I got home I called and no answer! My salad was just a bed of lettuce with Salmon no cheese, no croutons, I wish I snapped a pic I was so upset!

I wasn’t driving 20 mins back! I attached the pic of the call! I called the next morning when they opened and talked to the manager Lexus and she said she couldn’t do anything without the food! Lexus I called at 9:56 there was no answer and you gave me a DRY salad and I paid $20 for a Caesar salad so yeah I’m not happy so I’m not going back to this one! So…

Me and my family visited your Flint Michigan location. Not only did we receive the wrong drinks, but the salmon was not cooked all the way. Actually it was hardly cooked at all. With the waitress not being present we had to call the attention of a different server.

When the Manager came out and spoke to us he allowed us to order a different meal. There was no kind of discount or any real resolution. There was no way we were going to have the salmon after being grossed out by the first order.

Having had to wait for another meal to come out you would think that some kind of attempt would have been made to make us feel as if they were sorry for their error. We did not have to pay for the salmon meal that didn’t get ate.

Yet we did receive a full bill. At this time we are upset that our…

I dined in on June 24,2023 as I had a $20 off coupon for buying gift certs. When i went to use it toward my bill they said it was already used. The only thing i can think of is they gave me a used coupon when i bought the gift certs.

I am not happy about this. It was a one time use AND use all at once, so why would i get it back if I had already used it? Karen

My mother decided she would like to order from the Roadhouse located on kinzel way in Knoxville Tennessee. So I placed a call and was hung up on. Not once but 3 times. I called back and the person who answered said I will get a Manager.

So she put me on hold and I waited for 13 minutes and then was hung up on AGAIN. Then I tried calling back and the phone kept ringing . I finally was able to get someone to answer. I asked for the corporate number and was very very rudely told she didn't know the number.

She finally gave it to me with a very hateful attitude. By this time we changed our mind about eating at your restaurant. because we frequently dine at this particular location.

We ordered on line at 5:08. Pick up time was set for 5:35. I was in lot around 5:30. Based on their time I grabbed other food to be ready from other locations. At 6:00 I am still in the lot being texted that my food isn’t ready.

I put a call in to ask the issue and the call was answered quickly. Person on phone said she would transfer me to pick up and I have been on hold for TEN minutes while all the frozen drinks from other locations are ruined and melted since waiting over 30 extra minutes for my order.

m. There was no toilet tissue in the middle stall in the ladies' restroom, and there were 2 places for rolls, which means no one checked the restroom before opening. One stall was locked off, which obviously meant there were issues with the toilet.

This left only the handicap stall usable during my visit. Women were waiting to use the restroom. Being one of the first customers, we were served a basket of rolls that were so dry, hard, and cold, I can only surmise they were rolls left over from the night before. ).

The food, except for the rolls, was good. My table of four did have to wave the waiter down to get drink refills, but otherwise, service and food was good. I have eaten at this particular restaurant numerous times in the past without encountering any issues.

I thought it was…