Texas Roadhouse

Order curbside food was never brought out had to go in and get it after waiting 10 minutes. Got home food was cold the steaks were ordered well done and were all pink in the middle. Baked potato was hard and crunchy.

Ordered from Lady Lake store on May 4 at 5:00 pickup.

We came for my daughters birthday their was 4 of us all together three of us got steaks both my daughter and her boyfriend wanted med-rare and theirs were raw inside then my other daughter orders a burger med-rare when she started to eat it she saw it was raw my steak was suppose to be med/well it was more med/rare the waitress was nice about it but

then a manager wearing a green shirt blonde hair no name tag came to the table and started to get nasty about my daughters burger saying when she pulled it apart it was well I asked to see it she comes out pulling it all apart being nasty and then had the nerve to ask her if she still wanted to eat it !

I’ve been in the restaurant business for 30 years if I ever talked to someone how she did I would be fired !!!

Also I’m not stupid they had…

First forgot coke until reminded 35 min later only has like 3 tables very rude I’ve been here before many times and have never experienced such rudeness needs customer service class I heard her tell customers next to me yes I heard you as she was walking away

I ordered a medium rare 8 oz Dallas fillet. Cutting into it the server spoke about it being over cooked before I shared my disappointment. She walked it back to the kitchen. I am at the table now over 20 minutes later.

The rest of my party are in the car waiting. They were finished eating and miserably full. I told them they could just wait in the car for me where it would be comfortable. The picture shows me at the table alone.

The manager just informed me that they had cooked me a sirloin instead of a ribeye.

Whoever is concerned Hello my name is Salvador, I was recently visiting Texas roadhouse restaurant in Mesa the one on Stapley drive and the US 60. Me and my family of five including a fouryear old decided to go to eat for the first time at your franchise restaurant so we waited to be seated ,we got seated On a booth everything was going well we order our food as we waited, my four year old start getting little restless like any typical four year old, right next to the table not even 3 feet away there were some high chairs my four year old saw the high chairs and

wanted to sit in one of them, since it was so close I turn around and grab one, set it up at the end of the table I gave her my phone so she can watch her favorite YouTube channel to keep her occupied till the food arrives 5…

My husband and II went to our local Roadhouse at about 3pm local time. We ordered an appetizer with our dinner. The waiter Cameron came to our table with a mask on but with the music so loud I couldn't understand a thing he was saying.

But we managed to order our food and we waited and waited. We finally told our waiter that if the appetizer didn't come out before our dinner we didn't want it. It all of a sudden it was there. Our dinner came next but there was no salt or pepper.

So we talked to the first employee that came by and she had no clue at all. So we had to wait some more just to get salt and pepper. Then about halfway through dinner we wanted to order another meal to go but our waiter said we couldn't do that and that we would have to go outside and wait in 95 degree heat and…

Order not correct, missing food, cold, not friendly staff, long wait time

Disappointed with quality of one of our meals that we ordered to go. It was the barbeque chicken. The quantity used to be two chicken breast and it only had one. The baked potatoe was small. Ordered a Ceasar salad instead we got a house with of ceasar dressing.

Day visit 4/28/21 - server Bryan, 9:06pm, table 512/1, location: 11440 capital, wake forest NC 27587

I ordered a sirloin steak dinner to go, (I expressed to have it cooked MEDIUM) I got home, it was VERY WELL done. I called & spoke to a manager, she offered to replace it, I was still talking when she hung the phone up, I was not finished telling her how I wanted it.

(I wanted extra seasoning) when I got the 2and one home, IT WAS MEDIUM WELL. They only replaced the steak itself. I stopped going there for a couple of years due to issues there and thought I would try it again, I went once before and it was good.

I can't even eat this, it's so tuff you can barely cut it! In my opinion, the whole meal should have been replaced, the rest of my food was cold. , picking it up. I'm very disappointed that an establishment of this size has such poor service.

The restaurant could be the leading…

As a paying customer, I had a server throw a glass of soda on me and chucked the cup at my face. Then as I went to defend myself another server jumped in and proceeded to fight me. Neither lost their jobs. I will be suing.

This is regarding customer service given to me by office employees at store #310 in St. Joseph, MO. I manage a Section 8, HUD, apartment building. Rent is based on income, of my residents, and there are income limits. One of my residents was an employee at TX Roadhouse #310. He quit has job and reported it to me because it will change the rent he pays. I am required, by HUD, to do a Termination of Employment. I talked to an employee, at the store by the name of Katie, and she gave me the email to send the document. I sent it three times with no response. After I sent it the 3rd time I received an email back saying the following, "Please stop emailing us. Cody has the ability to go online and get all of this himself".

I think this response was rude! Why wait till I have emailed 3 times and…

I ordered on line 4/24 order number 909/9090006 SEQ:012801 I placed my order on phone at 12:18 I was told it would be ready at 1PM. I was there they took money at 12:59. I did not get food til 1:25.

A waiters came out and said she promised that she had not for got me. I told her that this was unexceptionable I asked for a manager to come out. A manager came out with food at 1:25 and had about 7 excuses for the delay.

We eat eat at lease 5 times a month and take grand kids on Friday there favorite place to go. We pass up several good places to eat to get tho this restaurant. I was completely put out of service and the management.

Then when I got home order was not completed none of sauce that we ask for but there was an extra back potato that we did not order. I blew first one off but…

This is the secondary d time that I have ordered online for pick-up and ordered my steak meduim well. Both times they were so well done I could hardly cut them.

I called to place a carry out order and they would not take my order they told me to go online or download the app

I placed an online order at 5pm for a 845pm pick up. At 820pm i received a call and was informed the kitchen can mot make me a prime rib rare. All they have is medium. I agreed to take that even though it was 2 hours or more after my initial order.

Then i waited and waited and 20 minutes past my original scheduler pick up and still it was not ready. So i canceled the order. So my children now had to wait wben longer for me to figure out what to do for supper.

Theoughout the entire ordeal staff was rude standoffish and nonapologetic. What a disgrace. I will never patronize this restaurant again. How disappointing. I can place an order and specify how to ne cooked and then 2 hours later be told its not available.

Just simply unacceptable all around from service to staff. Unbelievable and…

I recently visited the store in Rockford on East State Street today's date is 4/23 I had eaten at that particular restaurant two or three times in the past and each time it was very good the service was very good today however the service was at best adequate the food was not what I expected and the demeanor of the restaurant was different I can't really put my finger on it one of the first questions out of the mouth of the girl who waited on me which wasn't my waitress because I had a waiter was if I wanted a beer or a margarita I guess it just seemed like they're all about making money that's the impression I was left with even when the waiter took my order he asked me if I wanted garnish on my salad and

when I got my bill that was extra he didn't say that it left me with a very bad…

a table. We did an online seating and theme quote was for 180-190 minutes. We are celebrating a birthday for a Doctor .. They seem to be determined fir us to wait the entire 3 hours.. The manager was rude along with the Trent booking hosts, They are very unprofessional and rude.

They need to go back to training. We are the reason they have jobs.

I need to speak to the CEO. I called and booked a party of 15 for tonight in advance as instructed. I get a phone call stating my fiancé and I are banned from Texas Roadhouse only while his ex wife is working there. This is absurd.

This is formation of character, this is harassment— I am going to my lawyer Monday morning, I have it all recorded. The manager was run there or let me correct myself the owner as he told us.

I recently visited Texas Road House restaurant after travelling all day from Atlanta to Connecticut. m. m. m. Up to this point the service was good. Unfortunately, the service went down hill from there. After about 25 minutes had passed Renee said she will check into the kitchen to see if our order is ready.

She came back with an update saying "they were a little backed up in the kitchen. m. Our food arrived 1 hour and 4 minutes after we were first seated. I was extremely disappointed in the service especially since my family and I were very hungry after travelling all day.

Renee acknowledged the delay in food, apologized and said she would have the manager look at and adjust the bill accordingly. What adds insult to injury is the fact that when our food came the steaks were not cooked…

I’ve been eating at roadhouse grill for over 9 years never had a bad meal last night my birthday we decided to stay in and eat at home so we called to order pick up but no way they told us to download an app the Oder on line what a mess I had more words but I will not say them ordered on line drive there they don’t have any order from me so 45 minutes later I get my food as I waitin the truck for35 minutes never again will I order

Very poor we had a party of 6 adults 3 kids one with a high chair. The manager refused to give us a larger table. But wanted to sit us back to back. She said in order to put us in a larger seat, she will have to talk to her waitress first to see if they felt comfortable about serving us.

I will think we are customers in which u try to please the customers

This evening we had taken a couple to the Erie Roadhouse restaurant and were highly disappointed. My husband said there is nothing worse than sitting down to a decent meal, getting up to go the men’s room and having it be totally disgusting !

Our waitress was not worth the tip that we left for her and we had ordered a blooming onion which we never received but yet it was on our bill. After bringing that to her attention all she said was sorry I will take it off but she was far from sympathetic.

This trip has done us in for a while and we did not want to create a scene in front of the couple we had taken out for dinner but I do think there are a number of things that could be improved at this restaurant as we were only one table. I can’t imagine how others made out this evening especially…

We went to the Texas Roadhouse last night 04/10/2021 We have guess from Florida, party of 4. When we got to the restaurant they told us that it would be 50-60 minutes wait. So we sat outside in front of the restaurant.

After waiting for over 1 hour we went to the bathroom, we decided to have a drink at the bar while we waited for the table, by now its 1;30 hour later still waiting, lots of empty tables. So I went to check to see how much longer, I was told another 50 minutes or more.

Now remember we already have been waiting for 1;30. other people were coming in giving there name and getting a table in 15 minutes or less. We never got called, we decided to stay at the bar to eat, not very happy about that.

I was telling my guess how good the food is here. Bragging the restaurant up.…

First timmers. Had prime rib and rib eye. Steaks were completely void of juice or flavor. Rated -10 if possible. The entrance is one grade 'a" cluster. People coming and going and food coming out of kitchen. I assume person who designed this was fired.

Even Golden coral has no competition from texas roadhouse steaks.

Was given 2 coupons for takeout meals that were wrong. 00. 00 coupons returned to restaurant 4/8/21 & refused usage on 1 coupon was on allowed 1 coupon per visit. 00 order she refused 1 coupon. I CAME WITH 2 GUEST PLUS MY WIFE I WAS VERY EMBARRASSED & WILL NEVER RETURN RESTAURANT AGAIN. 00 coupon.

At your 1024 West Highway 192 location my wife and I stopped at 7 pm 3/4/21 for dinner. The waitress Hannah was very good but the steaks that was ordered was medium-rare and the other was medium. They came out medium and the other well done and very firm.

Hannah offered to take my well done steak back and havevthe manager return a properly cooked steak. My wife chose to eat her steak. By the time we actually saw a manager my wifes steak and sides were half way consumed (15-18 minutes from Hannah taking the original steak) i expressed my dissatisfaction with the response with last poor meal recieved at a Texas Road house was over ten years ago.

I also told her we had 6 more hours to drive tonight and that we was past the point of trying to replace the steak. She did not listen and insisted…

Ordered ribeye roast meal for 59.00 on line When arrived no one knew were order was So waitress said wait we will get it .I waited 50 Minutes and got bag and went home ,salad was soggy the roast was a pound or fat and rolls looked like someone sat on them .

My family and 5 coworkers went to Texas roadhouse in Hesperia Ca this evening (April 3, 2021) to celebrate a birthday. After ordering drinks the table next to us was cleared and the table extender was added. Leaving 1 foot of space between our tables.

My son was made to move, Leaving him with nowhere to sit. I requested to speak to the manager on duty Brittany. She put blame on the hostess. Even after pointing out the restaurant wasn't following county health guidelines with social distancing of 6 feet apart she was unconcerned.

Finally I said I was taking my family home and the least she could do was provide my coworker with a free birthday dinner. She refused and ended the conversation saying she hopes we return again soon.

will never go back to Dartmouth

We first started out ordering an appetizer. After about 30 minutes, we were then told a fryer wasn't working and it would be a few more minutes. 15 minutes later they came back and sad that they were out of chicken wings and potato skins and the rattlesnake bites.

So then they brought us fried pickles and loaded fries of which none of us wanted. The dinners arrived the same time as the appetizer. Four different steaks all cook wrong and three where ice cold. All the sides on the plates were cold.

Sent all the steaks back and they all came back cold again. We then ask for to-go boxes and proceeded to leave. I asked for a manager on the way out, and they refuse to let me see a manager.

This was our great experience at the Somerset Kentucky Roadhouse.

we got our salads & still no silverware. they were not overly crowded. then my food came. still no silverware.

Finally I asked for manager & carryout tray because I was upset by now. Waitress brought the tray but no manager showed up. We waited, & waited but he never came. I paid my bill & wrote on receipt "terrible service".

TEXAS ROADHOUSE was my favorite but this treatment was just ridiculous!!!

We have been a loyal customer of your stores for the past 15 years, I have time and again received great service at your store which is one of the main reasons We dine at your store. But to our surprise, on the date of 29th March, 2021, we were at the receiving end of some very poor service at Texas Roadhouse 8304 Two Notch RD Columbia SC and Manager Cortney.

We recently bought a large order for the family dinner and it just was not right. It was terribly made and a complete waste of money. We would like to express our disappointment from the condition of the food and the service by your manager Courtney.

This is not what we expected at all. I hope you agree with us that this is not acceptable under any circumstances. I request from you to provide an immediate replacement for a full refund…

We were not allowed to be seated because my husband has a medical condition which prevents him from wearing a mask. We have dined in at this Goldsboro NC location over 15 times since the NC mask mandate and have had no issues entering or being seated.

The manager did not care so our family of 6 left and went elsewhere to eat. Thought you should know you just lost customers who spend aprox $2600 a year with your establishment.

4309 Silverleaf DR Va Beach Appetizer was brought after main course. Waitress only came back to drop off check, did not clear dirty dishes from table. Woman’s restroom was disgusting for early in the day. This establishment has gone downhill in the past few months.

My grandson got a 20 oz steak and wasn’t cooked right so they took it back put on grill even after he had cut into it several times to see how it looked and tasted . The waitress said it was ok to take someone food back to kitchen to put back on grill to be cooked again .

Then they brought it back. All of this is in sanitary plus being COVID precaution . They even said to us it was normal for them to recook someone food and take back to them .

but this time was all around horrible it cost me $75 dollars for my son to leave hungry i usually do not complain to any company but it was a special day i tryed to give my son and failed.

Made online order on 3/22/21 at 6:11pm. waited in lot, at 7:25 was advised by phone that they JUST RAN OUT. Long story short we never got food (bday dinner) and was hung up on by management. Now it's SEVEN DAYS LATER AND STILL NO REFUND.

I called again today and Mike (manager) hung up on me AND STILL NO REFUND FOR ORDER THAT I NEVER GOT A WEEK AGO... im totally in disbelief at this whole ordeal and have made numerous attempts at reconciliation!

I called Texas Roadhouse to get a takeout order they told me that I had to call him on the phone so when I did the young lady kept me on the phone for 30 minutes I had another cell phone and I told her she hung up on me both times I went up to your store on Miller Road in Flint Michigan and I can play Then when I went to place my order then

they tell me because she's been back there talking to the girl at the weather told her that I was the one and she told me my order one be ready for 2 hours I don't understand this and I'm very upset about it I eat that every week you need to do something with these young kids

We have been coming to this location for years and have always enjoyed its service. We arrive and was asked to wait 20-30 min to be seated. There were people waiting inside due to the rain and we decided to wait as well.

An associate by the name of Patina approached us and in a rude tone told us we had to wait outside bc we were not "On Deck" Customers. I understand this, but for one, There were others as well waiting that she didn't bother to speak with before and after we left t that she ignored.

My wife was just trying to keep my kids warm. If she would have said it in a apologetic way and explained it kindly, I wouldn't have minded. That was NOT the case! We were seated, Ordered appetizers and our Entrees.

The server did not bring out our appetizer and we received our Entrees long…

Let me start with this place is horrible. Terrible food and terrible management. After waiting for two hours for our food. It came out charred. It was literally so burnt it was black and crispy. When we asked to talk to the manager he never came to talk to us.

After 20 minutes of waiting for the manager Joseph to come we got up to look for him. When we finally found him, he had no care in the world that we had a horrible experience. It's understandable if one plate came out bad but all five to come out burnt to the point you can't eat it.

They compensated us with an appetizer card. All FIVE of our meals where disgusting and burnt what kind of compensation is that. Joseph had absolutely no care I’m the world about how we felt about our experience. Didn’t even bother to apologize and try…

I recently placed an online order at the London, Ky location. It wasn’t until I got home with the order that I realized three items were left out. I was missing the sides for all three dinners including two loaded baked potatoes and French fries for the cheeseburger.

The chicken sandwich was not prepared as ordered and the chicken pasta entree was very dry and tasteless. I called back to let tell them about my experience and was told by the manager that I would be sent a discount code to my email to make up for the mistake and I never received it.

I have eat at Texas Road house for years but this is the worst service and experience I have ever had. I would appreciate it if you could do something to rectify this situation. Thanks Cindy Lewis

My family has been going to Texas Roadhouse for many years.

However, due to the treatment we have received on our last 3 visits we will not be returning. All of these horrible experiences have taken place in the new restaurant located in Gainesville Fl on 12/24, 1/24 and 3/25. My elderly mother has been very ill and loves the Texas roadhouse, as I have ignored this horrid service to please her.

On 2 occasions I spent 45 minutes attempting to place a phone order. Both times I had arrived at the restaurant and nobody ever answered the phone. I asked to speak to the manager as they were not busy. He told me I should have placed an online order, well I was driving a long distance into town to obtain our food.

The manager was very rude. I am also a senior citizen and am not a customer to…

I need to file an HR complaint against Texas Roadhouse in Anderson Indiana.

My husband and I celebrated our 9th wedding anniversary last night (3-24-21) fist the whole text when your tables ready is a flawed system but not what my complaints about.. ). My husbands porter was over cooked he wanted it med rare and it was definitely med well.

my poor waitress was really busy and I didn't want to cause more issues for her( I believe her name was Kayla) she was running a lot I felt bad already asking her to swi ft charges my rice to green beans I didnt want to send both our plates back and wait another 45 min to eat!!

I'm very disappointed with my anniversary dinner for 70 bucks kind expect to be able to enjoy our meal!! I would like to be compensated In some fashion for the terrible food I received at the outer loop location. margarita a daquari porter with House…

My food was burnt and overcooked

Your corporate customer relations is terrible!!, I made a complaint about a roadhouse in Ocala FL, it fell on deaf ears, they never called me to get my side but instead called that store first!!, What do you think the management said about the incident, yup lied!!, then finally called me and said it was handled, I will never take my family ,friends or my client's to another one, the customer relations woman was ignorant and rude and would not listen to me, shame on you Texas roadhouse!!!!

My family and I drove to your restaurant which was about 30 minutes from our home , we were seated , served drinks , bread and our appetizers . When we went to place our order the waiter literally told us no to just about everything we asked for as they were out .

I understand this can happen in a restaurant however it should have been told even before we sat down . All of us settled on things we did not care for . My chicken was so over done and burned .

My oldest daughters boneless wings were completely wrong flavor and even to our rolls when we first sat .. no butter . It was a complete waste of time and money. Absolutely furious. This was only the second time we had been to your restaurant and so disappointed.

The first time was in NY with 9 of us and it was amazing so with that…

The manager was very rude at the Southport Rd location in Indianapolis Indiana. Told us we were liars and we never checked in with anyone and that we sat ourselves. Definitely isn't what happened and the front verified this information.

Of course this made a scene and embarrassed the whole family. At this time other customers are telling them they are wrong and we shouldn't leave. But of course we opted to walk out. I hope this rude person loses their job for their poor customer service.

We got there and was told the wait was an hour to an hour and 20 minutes and we got there at 6:40. We waited till 8:25 to say something and they said we still had 6 parties ahead of us.

There were families walking in and being seated right away. This was ridiculous and I don’t know if I’ll ever be visiting another Texas Roadhouse again.

Our dinner at Texas Roadhouse was ruined by terrible service by your employee, Bel! The food was very good, but service was miserable! Things ordered on our original order with her, only appeared after repeated request. Steak sauce arrived as I finished my last bite of steak.

Salt and pepper arrived at the end of my salad! I had to share my water with my husband! I wanted to order another margarita, but did not have all night to wait for it to arrive. Our evening out for dinner was ruined by the service given at your business.

This Texas Roadhouse location is in need of some serious staff training. We did not leave a tip, as we felt the service was terrible, and we are usually generous tippers! Not sure we will ever do business with your establishment again!

Sad, because the food was…