Texas Roadhouse

We are repeat customers of Texas Roadhouse and visited the Texas Roadhouse several times during the covid 19 Pandemic. I have a $10.00 off coupon that expired on 6/30/2020. I was not able to use it earlier when I did Curbside pickup cause it clearly says dine-in only on the coupon. They finally opened for dine in so my husband and I went there for dinner today, when I presented the coupon we were told by the manager we could not use it because it expired on 6/30/2020. She told us we should have used it when we got curbside pick-up but the coupon says dine-in only. I truly believe we did nothing wrong and she should have honored the coupon, it is $10.00. I am extremely disappointed in the manager at the Hanover Texas Roadhouse. I would appreciate a response.

Susan M. Gragg 717-476-6294

Been going here since opened . This was the worst experience ever ! the manager at the time was john ,and he told me if i had not made a reservation we were worthless and should go elsewhere ! We tried to call for 40 min.

and phone was busy and don't have a fancy phone to get on-line , anyway we waited 50 min. and at least 60 people ahead of us that john said had previously registered on-line and they mattered more than a walk up customer and that that was there policy !

He thought it funny ! Would you not let walkup people in at least every 2nd or 3rd supposedly registered guest and he said no , this is how it works ! Now we even had our County Fire dept meetings and meals here !

However I most likely and my Entire County may never be back because of this and a rude manager as i am…

Staff including "Tessie" very unfriendly.

I ordered a well done steak and it was not cooked properly. It was barely cooked I couldn't even eat it.

They met us at the car and the service was great in Columbus Indiana on April 10 around 4:30 PM. Everything was good except the ribs we ordered. I ordered a full rack and half of them were fine and the other half was black.

My brother ordered a full rack and most of his were black. In other words they were burned and I prefer not to eat anything burned. 00 on food. As a cook or a server I would never have sent out ribs that are burned. Thank you, Debbie Fleetwood

I ordered take our from the Millville Texas roadhouse because of the restaurant being closed becuase of the virus I gave the order twice so the girl would get it right and she still didn't get it right I ordered a whole slab of ribs with a loaded bake potato the baked potato wasn't loaded just plain no butter with it or nothing I also ordered the catus blooming onion which wasn't done all the way it was so

gooey at the bottom you couldn't even eat it I also ordered the chicken fried steak with extra gravy well there was no gravy on the chicken fried steak and they give you rolls but no butter my husband really likes coming to the restaurant but I don't think we will be ordering or coming to the restaurant for a very long time I think we might go to Long horn instead, thank you and very…

I ordered on line when I went to pick up the order I was told no order was placed. So I showed the young lady my confirmation. She went back in and came out and said they found my order.

I was told to park the car and they would process my order. I sat there for 1 hour. A young lady came and I asked about my order. She went to check and said they were out of the ribs but I could order tips or fingers.

Which I already ordered tips. What I am mad about I sat for 1 hour and NO came and told me they were out. The manager NEVER cam e to apologize. I had to find her. I know this i s hard times for everyone.

But that is NO way to treat a costermer. Pasadena Maryland

Good evening was at Texas Roadhouse in Augusta Ga. Washington Road. It took forever for our food to come out , and then it was cold . The food was not good today and the wait was terrible. They was definitely off today . Very disappointed.

The Roadhouse near Easttown Knoxville Tennessee. Was very crowded and people were standing everywhere if there was a fire people would have got hurt. They finally seat us two hours later and got our drinks but didn't call in our food we tried to pay for our drinks but the guy wouldn't take the money The food was bought out an hour later but

it looked bad so we left it They need better servers.

Incompetent service and extremely rude and unprofessional manger.

On February 14 I placed an online order at 1 PM for pick up at 4:20 PM I arrived at 4:20 PM and the girl came to my car and told me my purchase was 5408 I gave her my debit card she proceeded to tell me that she was used in a new handheld device she swiped or entered my card and proceeded to tell me she ran out of receipt paper she took my card inside she came back with a receipt I signed it I attached a $10 tip and then did not receive my order Until 5:10 PM I arrived at 4:20 the pick up time on Saturday I discovered I was charged twice for the same transaction I contacted them on Saturday I received a call back and

then they told me they would look more into it and I never received a call back Saturday on Monday I still hadn’t heard anything on the 18th I called again and spoke with the…

Hi Me and my kids and wife food was cold it was horrible it’s once’s on time we wasn’t and please

We went to the Jackson Michigan location on 1/4/20 for dinner and we were not satisfied with our service. We ordered a cactus blossom onion and never received it. That was our main reason for driving 35 minutes for dinner there.

Our steaks were very dry and we didnt even get asked if we wanted refills on our pops or the rolls.

good morning I filled out a complaint about a group family dine in that occurred w/ one of the resturants online and then I also called the customer service, and this was over a month ago , I did not hear anything regards to this, I did want to know what occurred this was not at all what we thought our family outing was suppose to be , if not rushed,food sent back twice,lied to about where we can sit so

we hand tables pushed together by staff until we had kids sitting in the walk walk through area, dish water fling and so on the customer service and dining experience was horrible and as I stated we was celebrating 3kids birthdays 1 adult and my sister was going in early that night to get induced and in all it was 12 guest this was on 10/06/19.

The most horrible experience i have never have in my entire life, eating in a restaurant, that I would never have imagined in a restaurant. When we begin to eat, we find in a bake potato A TOOTH. Original we could not, really, recognized what it was. I call a person that looks like a supervisor, she took it over. We stop eating immediately. I keep asking, more than four times, for an explanation. Finally the waiter confirmed that it was a part of a tooth. It was the most disgusting experience. BUT the best part came when they asked me to pay a dinner that we never eat PLUS A PIECE OF TOOTH. They did not really apologize, that lady came with a box with a piece of ribs and a little card for a dessert for next time we come over, TOTALLY CRAZY, if she think we will come to that place again.

I…

My wife and myself stop in from Christmas shopping. Waitress got our order my wife’s was just fine, l got the roadkill and it was just plain then l told the waitress it did not have any of the toppings, so she just brought a bowl of the toppings.

Then we ask her to go back and have it prepared like it was supposed to . Well both managers came to our table to tell us they were sorry there was a problem. When we got the bill there was no adjustment because of the problem and l went to the manager and he took my order off.

My problem is l would have liked to eat the meal with my wife, not her eat and then wait on me. This should not happen and the whole meal should have been free or given something for a discount or free meal for the next time that we go to Texas Roadhouse, if there is…

I'm a military veteran who patronize your location in Lancaster, Pa along with my family for a few years. Some employees know me by face. 2019 I was humiliated by your waitress and later by your manager.

First of all I was serverd cold rolls. My daughter along with my granddaughter waited far too long for our entrees. The neighboring table came in 10 minutes after us and received their meals. At this point 30 minutes had past.

I approached our waitress "Amy" and she reluctantly came with our meal another 15 minutes later. My daughter ordered a ribeye well done that was cold and rare. The waitress did not want to deal with us so she angrily offered the manger.

Courtney the mamager was loud direct to the point without any compassion to make things right. We asked her to REPLACE the steak…

I'm a military veteran who patronize your location in Lancaster, Pa along with my family for a few years. Some employees know me by face. 2019 I was humiliated by your waitress and later by your manager.

First of all I was serverd cold rolls. My daughter along with my granddaughter waited far too long for our entrees. The neighboring table came in 10 minutes after us and received their meals. At this point 30 minutes had past.

I approached our waitress "Amy" and she reluctantly came with our meal another 15 minutes later. My daughter ordered a ribeye well done that was cold and rare. The waitress did not want to deal with us so she angrily offered the manger.

Courtney the mamager was loud direct to the point without any compassion to make things right. We asked her to REPLACE the steak…

I just want to start and say how much I love this place me and my husband eat here all the time but we had a bad experience last time I placed an online order when we got home our chicken was pink inside we live about 25 minutes away so I did not want to come back and get a new one just wanted to give you a heads up thank you so much we could not eat it because we did not want to get sick

I ordered dinner using the online feature. I picked up my order and got home and they left out one of my husbands side items, green beans. I live approx. 20 mins + from the restaurant and knew that I would not make a trip back there just for green beans.

I called the store at 636p and asked to speak to a manager. A gentlemen got on the phone with in 2-3 mins. I asked who I was speaking to and he stated, "a manager" in an aggravated tone. I then decided that I could have asked the question different and I asked what was his name.

He then stated, Ken - the manager. I explained to him what happened and how far away I live. He then stated that he could send me something in my email to replace the green beans. I also explained to him that it made me upset that I even left a tip for a carry…

I visit the Texas Roadhouse Restaurant at 2810 New Brunswick Road, Memphis TN, 38133 . While visiting my experience was horrible, when the server brought a second glass of tea, and I take a sip and what do I see a roach floating in my tea. That made me sick to my stomach, I think that they need to do some extra cleaning and get a exterminator to come out and spray.

Went to Texas road house u. Greensboro n.c battleground,avenue paid $49 88 for food husband didn't get his salad un til I was half finished with mine didn't know how to make drinks we ordered twice finally got a drink 3rd time wasn't even fixed right.Poor customer service 4 different waiters ,waitress, My adress is 111 south Oakland avenue Eden n c 27288 45 or 50 ride from where we live to go there very dissatisfied on our date day out ,never experienced it before like this there poor management at this location .table 313 service at 356 pm

Texas Roadhouse in Killeen already decided not to do anything about their racist server in Ashley Sanchez who made racial comments about white people on Facebook. Then a year later I go into the location and guess how unlucky I was to get her as my server.

Well she greeted our table and as soon as she noticed me she goes "Oh Hell No" and walks away. Very classy. In my experience as a server refusing a table as well as walking away from it is grounds for termination but obviously racism towards white people is okay in Texas Roadhouse's eyes.

We came me and was seated right away. Again no rolls for the table. We sat our waitress came right over we ordered beverages she brought them right over. Took our order. I ordered prime rib well done Husband half rack and side of grilled shrimp.

She said no rolls yet ill bring them when there out. Counter was covered with them 5 minutes later. She was giving bday salute so we missed that batch. When she walked by we asked again for rolls . she came back with 2 baskets not sure when you will see them again here is 2.

As soon as that our meals came. Well mine was bleeding all over the plate and his ribs were burnt to a crisp and no shrimp. The server took everything back. When waitress came back with food. His was the same ribs burnt to hell My prime rib was cooked a bit better but loaded…

First time our food was overcooked the blooming onion was hard way overcookedthe steaks tasted funny like the grill wasn't clean properlyand a real burnt taste one steak was sent back but it still wasn't good so we let them take blooming onoon back without getting another took all food home threw out this morning my wife didn't want to stay there to eat our meal we didn't want to hurt anyone's feelings by complaining seems like your have a new cook who cooks a little different I don't know what else it could be but

like I said that's the first time that happen we are scared to come back again because of maybe happen again but the waiter was great we just don't complain at the restaurant sorry but that's the way it was thank u the browns

I was in port Huron Michigan restaurant tonight. The waiter we had was good but the young girls working were dancing and standing around singing. When people spend good money we don't come to listen to girls sing. The staff at this location is very immature.

I will not be coming back to this restaurant. Very disappointing that management let's this happen

I was at the Roadhouse in Lubbock off the loop. Once on the 6th of October I asked for a medium well steak it came back medium. Complete red in the middle. Than I was in there again on the 12th.

My daughter got a steak cooked the same way and it was medium it looked the same. The waitress never asked us to check our steaks. Like they have before. It was the worst steaks we have had ever there.

We usually love the roadhouse but it was awful. I told them the second time since it happened again I didn’t want to complain the first time it happened. That it wasn’t done they never offered to give us out money back.

They wanted to just recook it but I wasn’t about to send it back. I don’t know if you have new staff or what but I was not happy with my last two experiences. If it doesn’t get any…

Terrible customer service and rude management. I came to your restaurant for my birthday and to watch the Ravens game. The manager Ross McDonald decided to perform maitenance on the TV in the fourth quarter of the Ravens game intentionally while we were watching. We asked could he hold off until the end of the game his response was have to get it done before the important game the Steeler game. He seemed to enjoy the fact that he was interrupting the game we were watching and smirked repeatedly while taking the tv out of commission.

As a coach and an influential member of the York county community I will be recommending all Ravens fans boycott your establishment and will also be communicating to all York county Ravens roost to implore them to not frequent your establishment.

When we…

At first every thing was great Server was so sweet and knowledgeable Is the food that we had a issue with, we ordered Shrimp app n Chicken Critters. Food came out and I kept smelling a horrible smell of eggs so I told my husband he said its probably the shrimp, But it was my plate of food that smelled. so horribly, So I pushed my food away. Mgr remade my food but instead I finally 15 mins later I got a country style chicken , which was not satisfactory either very salty too tasted bland w salt, but I chose not to complain. In the meantime while we waited for chicken we ate the shrimp by the time food came back I wasnt as hungry due to your amazing rolls Chicken tasted weird too

We eaten there almost every week since grand opening However we left n soon as we got to bed 2 hrs later my…

Brent the service manager would not honor our coupon for a free appetizer and email that I received today, for use only today, for free shrimp with steak. When he came to our table he was very snippy and confrontational and not well trained in customer relations.

He treated us like children and at the end simply walked away from our table,very unprofessional. He would not provide us with his last name eventhough he is the manager and told us to call the coconut creek number where he works to complain, buy not trusting that information I am writing here and will call the 800 number as well.

He ruined our evening with his attitude and definitely needs more training in customer service.

m. 10/5/2019. 1 miles from my job where I was located when I placed the order, which is approximately 7 mins away. I had a co-worker go and pick up my order. She was given someone else's order and when she returned I told her that they gave her the wrong order.

I called them to inform them that she would be returning the order to them. When she arrived with the correct order the food was cold. I ordered the Ribs/chicken strips combo with steak fries and seasoned rice.

Server rude attitude

sat at a table in the bar area. we are All over 50!!! 's. My husband showed his. I said I would drink water. d.! I SAID I WASN'T EVEN GETTING AN ALCHOHOL BEVERAGE! He finally took everyone's order for drinks. WHAT???

WE WERE SO INSULTED WE LEFT!!! AND we will be sure to tell all our friends and families how we were treated so bad.

I asked for a 5th beer when I’m staying at the hotel next door and I was treated like a crook I was chanced at the front door and told only 4 beers I was going to add the extra beer to my tab which was my 4th beer anyway I will never eat at a Texas road house again and I will also tell my friends

Texas Roadhouse in Deer Park, NY. My wife and I are usually regular customers at this location. On 9/27/19 at 9pm as we walked in and asked for table of two the hostess sat us at a table that was not completely clean and an extended table was not even removed when the hostess sat us.

The bread that she gave us was cold. We asked to be seated somewhere else and the place was not even busy and they couldn’t decide where to sit us. When they finally decided to sit us at a booth right by where the hostess stands nobody came to ask us for any drinks or even bring us any plates or utensils.

We sat there for 10 minutes waiting. We could not wait anymore so I decided to get up and tell the hostess that we are not being attended to. The hostess did not even say anything but went straight to the…

Went into Poughkeepsie NY restuarants Christy was at the counter she asked how many and I said 3 she said are you all here I said no the third would be there in just a couple minutes. She gave me a buzzer told me to come up when he got there and she would seat us.

At this time there was no one coming in. Has I waited she sat about 10 or 15 people. When the rest of my party came I went back up and told her he was there and she said we are now on a waiting list.

I was very pissed at this time if we were seated when we first got there we could. Have ordered drinks but instead we walked out to another restuarants.

I have been going to roadhouse for decades. This visit was the worst ever. The wait staff was truly uninterested in taking care of our party of 4. Not once did she ask if we needed re fills until we asked.

it was at least 15-20 min between table visits, and we didn't see her on the floor. we asked another wait staff to see a manager and her response was (ok ill get the manager). NEVER SHOWED! The restaurant had customers but not that busy as it only took 2 min to be seated. was 7 min.

before the waitress approached our table to get the drink order. Again we had to ask for more bread while waiting. Three in the party ordered the wed special and the other ordered a dinner salad. It was 20 min before the salads showed up and the main dinner was right at an HOUR.

This is totally…

Super mal experiencia mi vista fue en waco tx 2 horas de espera sin resivir una mesa personas llegaban conocidas de los trabajadores,imagino por que duraban 30 minutos cuando yo tenía 2 horas teníamos 6 personas las meseras andaban afuera tomando fotos y video aún supuesto accidente que había pasado en ese momento los mánagers bien desagradables ni un disculpa dieron total abandone el lugar sin comer y le dije ala senorita gracias por dejarme esperar 2 horas y así que fuimos otro lugar en mi experiencia súper mal

Went to celebrate a birthday today 9/14 a birthday. Unfortunately my bone in rib eye was not served waiter got order wrong. They put in my bone in like i was supposed to get but was brought out a raw steak i ordered med rare.

All the sides were wrong mashes potatoes instead of baked potatoes. I have eaten at roadhouse a lot this was a very disappointing day at Roadhouse. Everyone was finished eating by the time i recieved my food.

WENT IN FRIDAY AROUND 748 DID AN ORDER TAKEOUT AND I ORDER 2 ORDER 8OZ STEAKS AND HOUSE SALAD AND POTOTAS AND FRIES AND MY STEAK SHOULD BE ONE MEDIUMERARE OR WELL DON WELL I CALL BACK MANGER SAID SHE WILL SEND ME ONLINE GIFT CARD NEVER GOT IT AND SO UPSET THAT COULDNT IT MY FOOD NO HELP AT ALL MANGER NAME KELLY ROADHOUSE JOLIET AND GAVE MY FOOD TO MY NIECE TO DIFFENET ORDER NOT COOL WITH ME POOR CUSTOUMER WANT THAT NBOT TP HAPPEN SHE SHOULD GAVE MY FOOD TO ME ONLY NOT SOMEONE ELES TO BRING IT TO ME ......

9/7/19 we went to Texas Roadhouse in Rockford Illinois about 9:10 pm. Many tables were open yet we still had to wait 10 minutes to be seated. I have a hard time walking and they finally gave us a table to the farthest away from the front door.

Waited 15 minutes while at least 10 employees passed us. We stopped one waitress and asked for help. Another 6 minutes went by and we got a waitress. She took our order, they brought the bread and salads. We finished them and waited 10 more minutes. They brought our dinner. It was cold.

Kylie was our waitress and she did a great job. We have never had such a bad experience at Texas Roadhouse before. The manager took some money off the check. He knew about all this before we ordered. I don't know what the problem was but all except Kylie dropped the…

Yesterday was my birthday August 28th husband told waitress that it is my birthday she says she will take care of it ... no dessert for my birthday and my husband give her tips I was upset she not that good food was a little over cook very disappointing

Yesterday was my birthday August 28th husband told waitress that it is my birthday she says she will take care of it ... no dessert for my birthday and my husband give her tips I was upset she not that good food was a little over cook very disappointing

at least once a week. We love everything about Texas Roadhouse. In fact, I've submitted compliments re several managers and service in the past. We have become friends with the managers and servers because we are there so often and do tip over and beyond.

The service is always great and appreciated. BUT, last evening surprised all of us. ) manager stopped at the table behind us and in front of us to ask how everything was and just skipped right over us as though we weren't even there.

She glanced at us the same way. I asked one of the servers and they said here name was Christy. The other managers, Jen, Casey and Lori are excellent and very friendly. I also understood from one of the servers that Lori was leaving which is a big disappointment to us.

She is an excellent manager. Too bad…

Good morning. First I would like to state that my fiance and I have enjoyed fantastic meals at your location in Bear, DE many times. Although we are not really drinkers, we enjoy sitting in the bar area because the food, service and conversation always seems to be a better more personalized experience. This is what happened last time.

Deb's birthday was August 14th and one my presents was a steak dinner. We went to your establishment in Bear on August 26th and ordered our usual Dallas Filet dinners, they are the best. Deb enjoys hers medium/well and not butterflied. Her first steak came out butterflied and well done, not a problem, the bartender apologized and had the meal re-prepared. The second steak came out even more well done than the first one and again needed to be sent back. The…

Ordered the items in e-mail attached Got no fries No bread No butter Only marshmallows on the sweet potato No utensils Wthis is the second time will not order again 42 dollars wasted

I ordered a burger (rare) with added mushroom and Swiss cheese to go with a side of cheese fries -no bacon. And a blooming onion with an extra side of the sauce all to go .the burger was medium well, there was no mushrooms , there was bacon on the fries and barley any cheese and my blooming onion was half raw batter and there was no extra side of sauce

my wife and went to the Texas roadhouse on Manchester in Missouri. we both ordered the full slab ribs, when i started to eat mine i found something back about 3/4 inches long(assumed bristle from brush used in kitchen. i called for my waiter and told him and showed him the black object.

he took my plate and said he would get me fresh ribs. about 10 minutes went by and the manger Jesse came with a plate of ribs same one my waiter took and said i was told you needed your ribs re plated and more bbq sauce on them.

i said no i had found a black object on my ribs, he pulled a small plate out from under the plate with ribs and said this is a brush bristle from a brush we use in the kitchen. he placed the ribs on the table and said you want these or want me to make new. i said make fresh.

if i…

I visited Texas Roadhouse a couple of weeks ago with my granddaughter and her friend. I ordered a Pina Colada with out alcohol trying to be a responsible adult. They refused to sell me one because I ordered with no alcohol.

I was willing to pay full price for my drink. I think it is terrible when you are trying to do the right thing but are refused. 00 dollars for our meal. This was in Valdosta Ga. Don't like this policy at all.

19 my husband a I were dinning at the Tx roadhouse Orland Park I. We dine there once a month, Today was special our wedding Anniversary. We had the WORSE DINNING EXPERIENCE!!!! Young guest about 10 sitting at the table behind us.

They were loud talking ,screaming ,and cursing. Very loud and disrespectful. The waiter didn't say anything the guest was using the F k word so loud. U know he wasn't going to say anything he wants a tip! He should have told the manager,he didn't,so I did.

The manger apologized but hedidnt check out the situation!!! Poor management! We had to pack up ours dinner to go!! He didn't even offer us a slice of pie for our inconvience. Sincerely, UNHAPPY, DISRESPECTED, WEDDING ANNIVERSARY COUPLE!! Management should be considerate of all guest, just as the guest should…