Tim Hortons

My name is Abdul Latif, and I have been working with Tim Hortons for over seven years in one of its international branches. I am writing this complaint because I have noticed unfair differences in salaries based on nationality.

I discussed this issue with a Human Resources manager in my location, but nothing changed. Later, a training manager told me that his brother works in Canada and “the same system applies there.” This was very disappointing. I believe discrimination based on nationality is unethical and not something a company like Tim Hortons should allow—especially since it goes against Canadian labor and human rights laws.

I work hard every day and take pride in my job. All I ask is fairness and transparency for everyone—regardless of where they’re from.

Thank you for taking…

Yesterday in the new Milverton store, I ordered a plain bagel, double toasted, buttered with half herb and garlic cream cheese. I left and ended up going back to complain. I got almost no cheese, and there was butter all over the bun.

which isn't true at all ! I get these a lot at other Tim's and they're not covered in grease. Usually cheese oozes out a bit, even with half amount. Someone made it again and this time there was still butter everywhere and the bun was actually burned black and the same amount of almost non existent cheese.

so basically she lied the 1st encounter and then made it sound like it was my fault. wasn't burned , but still no cheese to speak of. I just left and the 1st lady said have a nice day pretty sarcastically.

I don't have names, but this was ridiculous.…

Your Flatbread pizza takes way to long for people have to wait over 20 minutes in drive thru for a simple coffee that's friggen ridiculous should be served inside only. Now go to McDonald's for coffee and when McDonald's had pizza it was only a 5 minute wait. Maybe you should follow there lead.

I have not been receiving my points for playing the Tim Hortons hockey.

My family and I were traveling and stopped at 3550 Edson Alberta We ordered two coffee and several breakfast sandwiches The coffees were lukewarm and very bitter The sandwiches were dried out and seemed like they were made the day before This was at five thirty in the morning when one would expect everything to be fresh Very disappointed will never happen again

To whom this may concern,

First of all I would like to apologize and DID for yelling at the Staff members. We all experience bad days. Other than yesterday I have ALWAYS been over polite and all the staff should at the very least agree with that. I had politely asked the employee to not give me a tray for my drinks. The lady acknowledged me by saying okay and then she still proceeded to put my drinks into a tray. After she put my order on the counter in front of me I just looked at her and when she asked me what was wrong, I then proceeded to tell her that she had just acknowledged that I requested no tray for my beverages. After I said that I then proceeded to leave and on my way out of the building I heard clear as day from multiple other employees who were not managers or supervisors…

Me and my wife has been banned from both Tim Hortons in fort Erie on garrison for sitting inside ordering drinks and food while warming up and charging our phones as we are struggling this time of year and now we spend lots of money at Tim Hortons thanks to that we are no longer able to order anything and where trespassing this is not fair all the other people are there same hours and

they don't get banned I want something done about this because it's not fair and right if nothing happens it will be taken to court if it can resolve before that

I’m not sure how or who to bring up this complaint so I will do it here. I’ve even gone in to order TimBits and the variety available is poor, either only one option or if lucky get the last few of the other flavour.

I know the franchisee is not totally in control and must adhere to policies/mandate of Tim Horton…so please check out this store before it goes down the drain… Thank you.

all I ordered was a muffin. My time is valuable too. this all happened at 226 West Street in Brantford Ontario. Was unable to get in touch with franchise owner Keri Korfman. Very disappointed in customer service. com

Has the displeasure of dining in at your attached wendys/ tim hortons on forest hills cole hbr tonight with my husband. on on the other side of the restaurant. 3 girls and 1 male in the same washroom. As I was waiting for them to come out I look around and notice this other group of kids , one girl standing in the middle of the seating area vaping.

She was very comfortable doing so like this was a regular thing. The other kids come out of the bathroom together and yup I confirm 3 girls and a male. As my husband I got up to leave I felt compelled to ask for a manager to bring it to there attention...

because I'm sure they wouldn't be comfortable if something terrible happened with the situation in the bathroom. The girl that was in charge didn't seem too concerned and didn't so much as…

The tim Hortons at lawrence and pharmacy is rude when I go there.They had no clue what there doing .They kept making me scan my bar code for cheaper food .It also didnot work well the bar code .But than they kept asking what I'm getting when I said what I'm getting .This happens every time I go...It happened at this other tim Hortons on lawrence where they kept making me scan my app over and over .I went to another one and same thing....

To whom it may concern,

My name is Alice. I had very bad experiences with Tim Hortons recently.

I am a new member of the Too Good To Go program. My first order was Tim Hortons, because I believe Tims reputation. But it became my worst experience.

My first TGTG order was made on Nov. 23, 2023 at 200 Front St. West, Toronto. I got 2 muffins, 1 regular croissant, 1 honey cruller Donut, 1 raisin tea biscuit, 1 savoury pastry, 4 tim bits. I checked all above products' prices on your website, the total value is less than $15.

Before I made an order on the TGTG app. I was told that I would get a food amount over $15 surprise bag. But I didn't.

If last week's experience was acceptable, then today's experience is completely unacceptable.

I made my second order on Nov. 29, 2023 at 335…

A few weeks ago I went to the tim hortons restaurant and was pulled forward. I asked them how long it was going to take because I needed to get my son to school. I parked and waited and 5 minutes and had to finally come in and get it myself.

When I told the manager I was filing a complaint with corporate she told me I was banned from coming to that restaurant anymore. I didn't swear or raise my voice, definitely didn't do anything to deserve being completely banned.

That's about $20 everyday in sales you're losing out. She was a black girl and said she was the general manager. I tried to go there today because I really didn't think she was going to follow through over that and she said she'd fill this order but I could no longer be there.

my complain back in late OCT or early NOV of 2023 i went to the drive through and order my breakfast for myself and my son. It was early before 5:30am. when i got to the window and got my points and paid.

the lady was repeating my order and i told her that was not it, and she then had to revise what was on her screen and said "sorry" But it's more money, so i told her ok here is my points and she told me that she couldn't do it.

Know i don't know if she revised the payment in the screen or i put my phone and it came out.. When i told her that i wanted to collect points she said she couldn't put them in. This happens often.

I don't know why the system won't let you or they just don't want to do it. I tried doing the survey BUT YOU CAN'T EVEN SEE THE STORE NUMBER OR PAYMENT OR THE SURVEY…

To Whom It May Concern:

My husband and I had a terrible experience at your Tim Hortons at 290 Harwood Avenue South, Ajax, on Tuesday November 7, 2023 at 2:41 p.m.

I had not eaten in a day and a half. I had surgery the morning of Tuesday November 7, 2023. When my husband picked me up from the hospital, he asked me if I wanted anything. I told him I wanted to go to Tim Hortons, that I really wanted a coffee and a donut. Probably not the best thing to eat after not eating for a day and a half, but that’s what I wanted. I love my Timmies. My mistake.

On the way from the hospital, I checked the Tim Hortons App like I always do for any offers. I found - $5.00 for 2 coffees (or teas) and 2 donuts. We drove through the drive through and told the girl we were ordering the offer – 2 coffees and 2…

Honestly it shouldn’t even get a 1 star. I went to this location in Columbus Ohio: 60 N Wilson Rd Columbus, OH 43204 United States.

They were out of cheese all meat, they were out of their donuts. They were out of the smoothies and peppermint drinks. How are you out of all of that?? Also the customer service was awful, no smile just answered with a yes and no.

Just ordered two breakfast egg wraps and a coffee. The eggs were so burnt you could not even taste the sausage! Horrible breakfast!

Wayne

I have a disability and I was mine my own business and two girls come in to Timmys and they called me names and the workers kicked me out of no reason and they called me names and they kicked me out and I did nothing wrong all I said that don't ever say that and they kicked me out for no reason because I have a disability and I am going to tell lawyer

I am a 74-year-old woman who frequents Tim Hortons Englehart, Ontario three times a week. I’ve never seen such bad service since the supervisor hired a young gentleman in his late teens. I had to ask several people before I found out his name.

He is a Black (and no I am not prejudice in anyway), he is loud and obnoxious, he swears, and he’s very rude to customers. He should not be working there. His name is Jaden Sullivan.

Drive thru person could not understand what I wanted to order and kept saying the wrong thing. Plus I ordered and paid for a donut but did not receive it. I understand mistakes happen but this has happened often at this location.

My only and biggest complaint is you all will not for some reason open up more Tim Hortons in Kentucky where I now live come on let's get the ball rolling on opening more up a steak and shake restaurant went closed in Mount Sterling Kentucky where I live it's right off the exit it would be perfect for a Tim Hortons

8 pm. Ordered large steeped tea and a ten pack of CHOCOLATE Timbit’s… got a large reg coffee and assorted Timbit’s… Huge difference between coffee and steeped tea… this isn’t the first time… very disappointing

The manager (she calls herself) at Tim Hortons 730 King St W, Kitchener, Ontario is very rude. This kind of pathetic behavior should be stopped immediately. I have seen this from her multiple times and its like targeting one particular customer.

She refused to give out her name at first but then said she is Sara(not sure). Please look into this ASAP.

Very rude customer service , slow service , waiting long period of times to be taken care of & workers aren't even taking consideration or even acknowledging customer waiting to be taking care of . messy food , attitud about everything

Go to Tim Hortons all the time never had a problem a guy in front me ask for a medium coffee she said they're out of cups medium size I ordered a combo and two other drinks and then she pulled out a medium cup and I said Oh I thought you were out of medium cups and she said yeah in cold coffee but

it's not in your business and why are you listening on other people's conversations is she work there and then start screaming at me so I asked for a refund after I paid for it cuz I don't want nothing from anyone that's going to disrespect me like that and then I try to get my refund it takes 10 minutes and then I got people trying to fight me because they're not getting their coffee it was a Tim Hortons on Michigan Avenue in downtown Buffalo New York not much it's just unbelievable that this…

Still Have not heard ? My wife has put in a complaint every week for three months now . NOTHING Is how you operate , is no one accountable ???? Purchased 50 Tim Bits received 30 , counted them , and a watered down Tea .

Could not go back that day because this was for an event I was at . Just keep getting messages has been sent . District manager some one stand up and do the right thing . NOT RIGHT Southampton Tim Horton's Store is where this happened . com

Hi My wife worked at Tim Horton's and was even a manager for awhile . She has been writing and complaining every week for 3 months now . Nothing has been done by the district manager or the store manager or owner , this is unsatisfactory .

What is a person supposed to do to get a proper response , stand outside with a picket sign . We were going to an event so could not go back to the store at that time . Ordered 50 Tid bits and received 30 , which was not enough for the event , and my wife even got a watered down Tea .

This whole experience was terrible . Where is the district manager to make this store owner responsible . For a customer as well as an employee for years this is how people get treated . NOT GOOD Tyler

I ordered my meal with the drive through at the Tim Hortons 20270 Logan ave. C. at 2:00pm on September 25, 2023. The order consisted of a Lime Cilantro Chicken bowl, muffin and coffee. When I get home with my meal it's wrong, it was a spicy jalapeño chicken bowl.

I drove back to the restaurant, walked in and said to the cashier that I had been through the drive through and was given the wrong meal. I had already waited in the parking lot after ordering as it was not ready for me and end up with the wrong meal.

I have an english back ground and I am always polite. The cashier asked what I ordered and she quickly runs over to the employee making the meals and talks to her about what happened. The cashier then returns to me and asks again what meal I ordered and I tell her, Lime…

Today morning around 7:30 we ordered 3 coffees on drivethru, location was 1420 mid-way blvd, Mississauga, Ontario. The girl who was doing window behaved rudely with us when we asked her to add one more coffee in our order on window.

She said you can’t order on window and shut the window infront of us even we haven’t completed our conversation yet. I also worked at timhortons for more then a year as a supervisor but I haven’t seen these kind of things anywhere.

Made a complaint and your company is disregarding it. so the customer has to clean up the mess hey created. Managers should be notified immediately. Not my job to do this. Please do something about it.

The store on Foote Ave, Jamestown Ny is always slow. I have been there multiple times in the early morning and each time has not been a pleasant experience. On the morning of 9/15/23 I arrived at the store on Foote ave at approximately 6:30 am, placed my order.

Once again I received slow service as well as unsatisfactory order.. my order was 2 breakfast sandwiches along with 3 pumpkin doughnuts which were terrible. The glaze on them ran off of them dripping everywhere. They were so much of a mess they couldn’t be eaten and went in the trash.

The sandwiches were fine but the doughnuts were a waste of money. Obviously there was a problem. Regards, K Davis

,they don't serve with respect and the supervisor defends them by saying it's a miscommunication,something has to be done please ,I rest my complain..

I am absolutely disgusted at the behavior of the people hanging outside of tim hortons at night time after they close. There are a group of people who sit outside and harrass the homeless people there. One was beat up not to long ago.

They sit there and tell security there allowed there because there not homeless and keep the homeless away. That's untrue they beat them up they litter. They slur insults at people around there and your owner allows this behavior. They told that homeless man they had the permission of the owner to get rid of who ever they wanted after hours.

When your store closes you should not allow anyone on the property. The fact that the owner would allowed private citizens to act as vigilantes is disgusting. I have told the homeless man to contact a lawyer and let…

I can't believe I have to ask to get my bagel or sandwich cut in half. This takes 2 seconds. So much for customer service. I am told this was a corporate decision because of drive thru. It's bad enough that front store customers have to wait longer for service because of drive thru, next you will have us putting in our own sugar and milk in.

Hi

Hoping you can rectify various issues my partner and I experienced whilst visiting one of your restaurants.

My girlfriend and I visited your Oldham diner for the first time on the afternoon of Friday 8 September. After ordering our food on the in store terminal we waited 25 minutes for the food.

In fairness to the staff they appeared few in number and the premises was busy with customers although the wait time was excessive.

On taking possession of our food the order was wrong which after explaining to a staff member was rectified.

Upon tasting our food the meat within both burgers appeared to be uncooked and was only lukewarm. The fries which accompanied the burgers were cold.

Due to these issues the first time experience of your diner was somewhat spoiled.

I am not in the habit…

My name is Angela Courtoreille and I was injured outside the Valleyview Alberta Tim Hortons' parking lot. On August 20, 2023 around 12:30 pm I parked in the parking lot of the Valleyview Tim Hortons and had just come from the restaurant after getting a coffee and 2 water.

I had just finished putting the items into my truck when friends of mind drove up and started asking me questions about where I purchased my truck and if I was going to the Pow Wow that was taking place at Sturgeon Lake. I talked to them for about five minutes and as I turned to go to my truck, my left foot met with the edge of a pothole and my foot went sideways and I fell down.

I was so embarrassed and quickly jumped up and my son came running to me and asked if I was okay. I brushed myself off and not wanting to…

No sweetner is added in tea or coffee when we pick up from drive thru

How come tim s at shepard &midland &brimly&huntingwood are not serving han&chetter sandwitches when i ordered it they said they don't have ham at those locations so i went to McDonald's and may never come back to tims if this is normal now thanks

Tim site in north Tonawanda in a gas station on division st. Terrible service. Tried to use my app. Said it’s not hooked up. I have close to 10000 pts. This is close to my house. Terrible service. Very slow rude. Major staff turnover.

Usually forget to give senior discount. All other stores in area are great. Some from headquarters needs to check up on this location. I drove to the young st location in Tonawanda. Fast friendly service. Even used my app. No problem.

I will never give the division st a dime. Please check it out yourself. They should be closed down. Paul snyder

The store manager at the atom Hortins located on 17th Ave in Calgary. The store manager was extremely unprofessional and rude. She is clearly unhappy with her job because she does not care enough to provide the bare minimum customer service.

The store manager called my wife a whore and said she could not be in the store. Rude, disgusting, terrible woman!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I visited lewisporte Tim Hortons Location on Saturday Sept 2nd 2023.. My husband and I went through drive thru like we always do. I consider us regular customers because we visit this location 3 or 4 times a week. I ordered a farmers sausage sandwich.

Being that I was supervisor at a tim hortons location for 15 years, I do know that they also come on a wrap. And I also know how to take an order because drive thru was my domain. So when I ordered a farmers breakfast sandwich I expected it on a biscuit.

When we got to the window my sandwich was on a wrap. So we told them it was suppose to be on a biscuit. The order taker who I assume took my order, lost it. She became very belligerent to my husband and I.

Start yelling and saying I ordered a wrap when I didn't. I ordered a sandwich. She…

Tom Horton's Green Road Bowmanville..Huge Indoor line up...Daily..They take only one order at a time..spent 22 mins in line...17 today..totally unacceptable..people walking out...Fix it???

Went to Tim Hortons drive thru in Sutton. Coffee was burnt. Had to throw out. They were also short on supplies.

I looked up the price of a dozen donuts online for the store Tim Horton's at 232 Main St. Massena NY 13622.....price was $8.99....I got charged over $13.00... WHY is that?

, canton, mi 48187 on Tuesday morning, 8/29/23 around 9:30am. I stood at the counter for 10 minutes waiting for someone to take my order. There wefe 3 workers there working the drive up window. Two of them saw me standing there but did not say or do anything.

" A worker came out from behind the food prep area and sarcastically told me she wzs working it. I gave her my order. She filled it. "if I could just mentionto you that all a customer wants is to be acknowledged that they are there and that you see them.

" I said it quietly and calmly. I did not call her any names or yell. But, she became angry saying, "I don't want to hear it! Have a nice day, the day you deserve (sarcastically). " Everyone in the store could hear it.

I asked to speak with a Manager only to find out she was the…

Want to go through the drive-through today at Tim Hortons? We did it before we have the two orders like separate orders when we went to pay we were not allowed to use her apps on her phone and I had no choice because that’s where my money was we said that they were supposed to be separate and

she said yeah well we put them together so I had to go inside the store and pay for mine which was not a big deal but I ordered an iced coffee with less ice because I don’t like the whole cup full of ice. I’d like to have my coffee but instead she only filled it to a certain line and then wouldn’t fill it back up and when I asked her, she said no but

she could put more ice in it, I already had a scoop of ice in it that’s enough it taste like water when you put two scoops in it and you get no coffee…

The dive thru un kapuskasing after 5h supper time is the worst in Canada do something or you'll loose alot of costumer wait atleast 20 min to get a cofee bunch of employees bin there run into like chicken with no head will go at McDo next time

Hello, I'm not that person that reaches for their phone every time they run into a service issue - I truly get that customer service is a tough job and we are all human. My issue does not have anything to do with specific people but more around Tim Horton's metrics and KPI's specifically related to processing drive thru orders as quickly as possible.

Two scenarios, I was recently visiting one of your locations close to Toronto Airport where when i pulled up to pay (on multiple occasions), there were two people at the window, 1 holding the keypad for payment and my coffee and the other holding my breakfast sandwich - thrusting them out the window as i tried to tap my card.

I understand the desire to provide your customers with quick service as part of their overall service experience, but…

We went to the Tim hortons in Armstrong bc. We ordered a steak chipotle salad and a cilantro lime chicken salad. We got two wraps instead. When we said our order was wrong they would not fix it. They told my daughter she would have to buy a salad even though they made the mistake.

I know she would never order a wrap as she doesn’t like the wrap part. Horrible customer service. Won’t go there again.

On Saturday, August 19, 2023, we ordered 2 vanilla cold brew coffees through the drive-they, when we received them they were 3/4 full but because it was so busy we did not want to complain. After leaving the parking lot and driving away from the location, we took our first sip of our drinks when we realized that they gave us iced coffee and not cold brew.

We stopped at another location and let them know what happened, she told us because vanilla cold brew coffees were more expensive they would not fix out drinks for us and told us to drive back to the other location. We felt the treatment was really unfortunate and left a negative mark on us.

We understand that the cost difference between cold brew and iced coffee is significant enough, but we had proof of what we had paid for;…