Tim Hortons

I have to repost that this Tim Horton's subjecting themselves to a law suit in the near future if they do not get the parking lot stalls repaved, and made wider. 90% of the parking stalls are destroyed. The asphalt is all broken up and have big ruts in them and because of this has a lot of loose gravel which is a night mare for motorcyclists.

Someone is going to hit a rut or slip on some gravel drop their bike and break an ankle or leg and if they have a passenger they might also break bones as well. The second things is the parking lot is way to small to have parking stalls and a drive through.

You need to sen the area manager down to that location and investigate. When the drive though is busy people have to much of a hard time backing out of the parking stalls in fear of hitting…

I’m absolutely disgusted by the service! Incompetent, rude people you guys hire! My vehicles all need to be steam cleaned due to lids falling off, no bottoms in the cups..... they NEVER get even a simple coffee right! Just a disgusting place!!!!!

Now I have to pay to have all my vehicles cleaned due to your company hiring incompetent people with no common sense!!!! I’m pissed!!!!!

great aunt is 98 and was taking to her and her friends.. i was upset as she could have choked we threw out the other cookies worried about what else might be in them. and i said, umm so thats it?

and she said we will have to contact TH? she said oh.. i said thats it? posting will take less time than trying to deal with them or hope to get any satisfactory solution

From Tim Hortons in Ellicotville NY. Breakfast sandwiches tasted like rancid bacon. Biscuits were dry and didn’t get a receipt but it seemed we were overcharged. The tidbits were good though

Store on van dyke ave in shelby twp michigan by 23 mile has sign in front says 50 cent hash browns guy say dont have any i said take ur sign down false advertising girl cook said aint my job what kind of people do u hire

I'm furious! I've been grabbing coffee every day sometimes twice a day. I should have tons of points but when I tried checking my account some other account comes up. So I called this number gave the girl I've been speaking to all the info and she said she would get someone to contact me once They figure out what's happening to my points. That was like 2-3. Weeks ago.

I've emailed them also and no reply. Terrible service, plan on switching to McDonalds where I get much better customer service.

Cashier “Berny” stopped in the middle of taking my order to go in the bathroom to answer her phone, didn’t apologize or anything. Store located at 2207 Niagara St Tonawanda, NY

Your new lids are terrible. Impossible to drink without spilling. I wonder if any of you have tried drinking out of a new Tims Lid. I'm not buying a coffee from Tims until the lids are changed. They are the worst coffee drinking experience in my mind.

Thank you, Ed Classen

Hi I was at the Tim hortons in newark ohio, on hebron rd across from lowes an your hours are 4am to 10pm but the store wasnt open.I work at 5am other wise I wouldnt care...

My complaint is about Tim Hortons in Michigan on 5 mile Rd and Merriman Rd. I go to this location atleast twice a week and order a large coffee. I go in usually approximately 12:30am. I always get the same guy. Very rude. Everytime i go there.

He definitely hates his job. Only reason i go there is because its the only Tim Horton's in the area thats opened late. I never complain because i dont want him doing anything to my order. On Thursday, October 3 i ordered my coffee and also a large caramel macchiato.

I first asked him how many ounces a medium was. His response was, " i dont know" with an attitude. I didn't say anything. I left with my order. I took a sip of the caramel macchiato only to discover that he a gave a cup of steamed milk.

No espresso or caramel in it. I will visit this…

Been going to Tim hortons on 21 and vandyke for years, now this employee Joslyn made me to go a different one. She is rude as ever, can't get orders right. She was kissing an employee named Troy. Isn't there a no dating policy?

Who wants to walk in and see that crap? I won't bring my kids back either. Troy has smelly breath, and smells like he doesn't shower much, he picks his nose. That business needs to be shut down! This is at 21 mile and vandyke Shelby charter township Michigan

I started on Sept 1. Purchased shoes thru the store that they took out my check. I was told i had to watch training videos and would not be paid by the hour but by a flat rate of 75.

These videos took me three days each day 3 hours. After that i trained for a week. The following week on the 17th the Manager was extremely stressed oyt we was super busy amd she flipped out on me on the floor in front of customers and fellow co workers bc of how i rang soemthing in. It was embarrassing.

A customer then approached the counter demanding corp infor bc she felt it was inappropriate and rude of the manager to speak to me that way. I was in tears fi ished my shift amd never returned. 00 fine. But my slcheck was only 40 bucks they never paid me for my training videos.

The same manager is still…

Where do I even begin. People are down right rude and nasty at the University ave location in Rochester NY. The "manager" with the "half pink,half shaved head" Brandi is rude, doesn't know how to talk to her crew let alone the employees.

I came to the establishment the crew were on there phones, talking to one another. One girl who called herself "Queen" was laughing and playing around with a young man named Richard joking about how drunk they were. I was absolutely disgusted.

To say the least I left without placing my order. " In addition this was the same location that had a young boy die due to negligence of employees and crew. Something really needs to be done about this place because no one cares about there job and its a free for all.

I wouldn't recommend my worst enemy to go…

i have been a client at Tim Horton's for a very long time and have put up with all the problems and bad service only because it was Canadian, but now with the new coffee lids i have had it, the old coffee lids with their pull up tabs were just fine, if it tipped a little bit or if you wanted to shake up your coffee you could, drinking out of it was easy and fine,the new lids if you try to shake the cup to mix it up more it pours over your hand from the drinking portion of the lid burning your hand and

spilling coffee out, then when you try to drink out of the opening provided you have to suck your coffee out of the hole as it does not flow out properly and is very hard to put your mouth to the opening, so until they change the lid to one that we can use safely, efficiently well i will…

M-F I am a customer of the location on genesee street Lancaster. Everyday I order a medium triple cream and triple sugar, along with a grilled cheese panini with tomatoes added. 14 daily. On September 26th my order was wrong.

The grilled cheese did not have the tomato (although I was still charged) and the coffee was black. Fortunately I had cream at my job and just dealt with the panini the way it was. Friday September 27th I again ordered the same thing per usual, upon arriving to work, again the panini did not have the tomato although I was charged and specifically mentioned the tomatoes being added due to the previous day.

And the coffee was also terrible. It tasted more like a latte, I believe I was given the wrong drink. Upon calling the location I spoke to the manager angel, so…

Uncooked grilled cheese less than I/4 cup of chips and I purchased the combo meal #6 and had to argue for my chips. Waiting 10 minutes for manager to find errors on register. Cold unmelted cheese. I have pictures

Hi, My name is Susan Billings. Your company has recently changed your coffee lids, I am a Tims coffee lover for many years as well as my husband, I would like to share our thoughts on your new coffee lids, we both do not care for the style change in your lids, find them big and

bulky, I enjoy having a coffee while im out and about doing arrens or driving to my appointments, the reason I do not care for your new style is that after my day out whether its running arrens or coming home from work is that I always have a coffee or two to come home with, in saying that I usually have my purse and a bag of groceries to carry in the house so I usually put my coffee in my mouth and carry it in bitting down on the rim, with the new lids this is not possible, so

find im making an extra trip back to…

I have been using my Tim's rewards card every day sometimes twice a day. I had thousands of points all of a sudden my points dissapeared and someone else numbers are showing up. So basically my points have been hacked.

I called to place a complaint a few weeks ago skill have not heard back from tim hortons? I left several emails and text and still no reply. That's pathetic. All my points down the drain

I was traveling today thru Comber and Harrow Ont, and ordered my tea with 1 bag in and 1 out, and 1 milk. In both towns they put the milk in the cup and then the water and then put the tea bag (2 dunks) and then the lid..

To my knowledge the milk should be put in and then the tea bag and then the water so that the tea bag can start to steep. I don" t know if that is the way they were trained or if its the way they just do it.

By the time my tea steeps it is getting cold. Not impressed.

This afternoon I went to the Tim Horton's on the Danforth near Greenwood. I've been going to Tim Horton's for years and this was undoubtedly

the worst customer service and the premises were a mess. Garbage spewing out of the recycling bins - large number of boxes out in the

open. I ordered a small coffee - black no sugar - two creams on the side. I pick up the coffee with only one cream and told your staff I

asked for two creams. She starts telling me the order said one cream - not my problem if the order was inputted wrong - then I find

my coffee wasn't black but they had already put the cream in. I will not be going back - it's very competitive and you need to provide

a better customer experience.

Regards,

Ilona Talbot

Colwood BC Island highway store to start with employs minorities who go from cleaning toilets to food preparation without washing. Simply slipping on gloves with hands exposed to human waist isn’t hygiene and that’s how they spread infections in their own countries and now in Canada.

Also false advertising “Always Fresh” Fitch freeze packed goods simply reheated is illegal. It’s time health officers went through your chain like a dose of salts and immigration investigators also looked closely at the practices of displacing Canadians in favour of cheap migrant labour.

I purchased two ice Capps at the location on Spencerport road, Rochester, NY. As the young man who was serving me handed them through the drive up window they started to flow out of the container and I ended with the spill on my jeans and white blouse.

He then asked if I wanted a tray. I said yes. When I was heading to my destination I went to pick up one of the drinks and was surprised that the cap came off and I was doused in the ice cap and so was my car.

I then had to return home to clean myself and the car. Upon inspection of the containers I saw that both drinks were in double containers and the caps were not on correctly. To say the least I was very upset.

I had been on the way to say good bye to my cousins that were returning to Florida and due to health issues may be the last…

Rude people complaining to my husband about his cigarette smoke stinking...in our own car. Than rudly gives him change and no receipt. I switched to Tim Hortons and left Dunkin doughnuts,I now know what a midtay that was...I'm Not returning to your store again xx I go there on average 4 or 5 times per wk when I go to Dr.lappointments, so I obviously spend be alot of money there..I DON'T appreciate being treated like that and as I said will NOT return

The branch on Saginaw st in Grand a Blanc , MI is terrible. It use to be great but who ever is running it now is terrible. I have ordered numerous times this summer strawberry yogurt - pointed to it in the case and always end up with vanilla- seriously- it’s marked on the bottom!!

Also the employees do not receive enough training before thrown to the wolves. They don’t know their products or how to use the rewards program. I’ve had at least 3 visits not recorded because they don’t know how to scan it. Very frustrating.

I understand the register takes practice finding things , but perhaps providing the employees a printed piece of paper with what is on the register would help them know the register and menu. They are literally driving customers away. I’m not waiting in the store ( only…

THANK YOU: Because of your new leaking lids I was able to quit drinking coffee. I’m sorry I could not include a picture of the coffee spilled all over my car seats.

Trying to fill out a job application on line and I'm re-routed to a third party job site that only leads to robo calls/emails if I want to go back to school etc... Why can't you just have a section where if you want to fill out for a job with the application comes out you list the place that you want to work at and be done with it? Your losing sight of good worker among the enter net highway!

I came in at 300 horrible couldn't hear 15 min in drive thru.

On Sunday 9/8/19 I was in the drive thru lane @ 1340 Ridge rd. Lackawanna NY- I waited 10 minutes until the girl got on the speaker and asked if I could come in to order & then laughed?? I had to get out of my car and explain to the people behind me what was happening then have all three cars back out and we all left without purchasing anything.

I will never go back to this location again and will make sure that other people know of the problems that I had that evening

I was with my sister and we pulled thru the drive thru today at 5390 Genesee St Lancaster NY. I ordered 2 donuts and a small cup of tea. The young man handed me the tea cup and the lid was not on properly.

The lip came off and the cup spilled onto my hand and burned me. My hand is injured and I have 3 blisters and 4 fingers swollen and thumb area is burned. He offered me a new cup of tea but I declined.

I asked for napkins and a cup of ice to put my hand in so I could make it home and hopefully keep the burn from getting worse. If it is not better I will go to the emergency room.

Thank you Judith McLaughlin Please please tell them to put the lids on tight.

On Aug 26, 2019 my husband and I had lunch at the Queenston and Nash location in Hamilton Ontario at about noon. I ordered a Turkey club on a everything bagel tosted with butter no tomato, wedges and a large tea one bag in one on the side with 2 sweetener.

I seen it was entered correctly and ate my wedges then went to eat my sandwich and bit into it and almost bit into a tomato. I took it right up to the counter and explained that when I asked for no tomato it is because I sm allergic and could this please be remade.

The older lade at the counter was very nice and very sorry this had happened and asked the sandwich person I later learned was named Georgina to remake my sandwich. Georgina brought out the sandwich laughing and but saying she remade it.

I opened it back up to see the bite…

Order a dozen assorted donuts and all they gave me were crullers and plain donuts!! Not 1 jelly filled or cream filled or any filled!!!! Told them I don’t want any plain donuts and that’s all I received! Waste of my money and donuts are now going in the garbage!!!!

WILL NEVER GO TO TIM HORTONS IN SPRINGFIELD OHIO AGAIN! THEY SUCK AND ALWAYS RIP YOU OFF!!!!!!

801 mill street Watertown ny Tim hortons espresso machine has been in op for over a month now me and my co workers go religiously to this location at least twice a day that’s a lot of coffee we all have espresso. Can you pleAse get this fixed we have not been in 3 weeks but check daily to see if it’s fixed we have been having to go to Dunkin doughnuts which stinks so please fix this so we can spend lots of money with you business thanks

One of the seller named Arju, at 1149 Morningside, inside Esso Gas Station refused to give me a sleeve with the small coffee double double with sweetener. The way he was talking to me like he is giving me coffee free of cost.

I hope your initiative to this matter. Thanks

If I could rate it with negative stars, I would.

I stopped at the Tim Hortons at Exit 97, on Route 71 in Ohio. I stood in line at the counter for about 15 minutes, where they proceeded to wait on two customers. I still had three customers before it was my turn. Then I decided to try the drive thru. Mistake. I waited in line for 30 minutes and only four cars had received their order in that time. I finally pulled out of line and left. Service horrible. All of the counter people were working very slowly with no sense of urgency. Not the way to work when serving the public.

Went to drive through tims at birchmount and danforth rd...ordered 2 dark roast coffee.as i went to pay the order taker...i asked them nicely if i can add another tea..she said she is on time and cant take my order...i go to this location about 2 tknes a week. Always the worst drive through.

I wish I could give Tim Hortons zero stars! ) or the certain meats for hoagies. As they are telling me they are out, it is listed in plain view on the menu! NOT ACCEPTABLE! Then, on the evening of August 28th 2019, at the Transit and Broadway location in Depew, NY, I voiced a complaint to the worker in the drive thru about them constantly being out of items on the menu.

The little snot had the nerve to say to me "you can go now". I have no idea how or why Tim Hortons is so popular given they seem to be run by unprofessional, incompetent snots who don't even have the now how to make sure they have enough of the items in stock which they are plainly advertising and

have an attitude when you complain about it! I guess it is too much these days to expect anyone to do their jobs correctly or…

I wasted 15 minutes of my 30 minute lunch break to go to one of your "24" hour locations. When I reached the location it was closed. You need to update your hours so people like me who have a limited lunch break don't waste it by driving to a place that is closed for the night.

On Saturday at 5:00 I went into Tim Hortons on broadway and dick in depew ny. Ask if they had potato wedges I was told not at this time. I then proceeded to ask for 4 steak and cheese Panini s and was told of sorry cant have that either because they didnt make it.

I was upset just leaving work and hungry. I then went to yoyr location on william and union. I walked in and asked for 4 panni sandwiches and Scott the cashier said he would check. Alysa working in back in said we dont have enough maybe we can make 1.

At this point I was frustrated asked for the corporate number Scott offered to make more at the same time Alysa was avoiding giving me the number. I also asked for potato wedges was told by Alysa they dont make them after 5:00.

Scott had exceptional customer service when offering…

I went into one of your stores this morning to purchase me and my wife our coffees like o do every morning. When we got to the drive through they scanned my rewards card, told me there was a problem with their scanner and asked me to wait a moment.

Once they “fixed” whatever it was they rescanned my card then told me that I could not use it since my card had been used in the last half hour. No I had only been awake for a half hour so I knew it had to be the first time they scanned it and told them so, they said no I was wrong so I ended up getting nothing from my visit.

The worst part is that it is so hard to get rewards (I bye TWO coffees every time and only get ONE reward) but when they scanned it the first tome and “it wasn’t working” they also took the reward that I had earned

I visit your location at 618 Delaware street in Tonawanda NY , every single day. I always order the same thing a cafe mocha , or French vanilla cappuccino. I have been told every day since Friday 8/16 that the machine that produces both is broken.

It is very disappointing that it hasn’t been fixed by now , and the store employee doesn’t know when it will be repaired.

I live in the metro Detroit Michigan area and I drive a lot. My complaint is with the company as a whole and the employees always blame the manager. You never get a napkin with your drive-through order and I never think to ask for one because it should be a given.

The last straw was yesterday at the Pontiac location on Walton Road when I had a coffee and a doughnut and the donuts came in the bag without a paper to grab it and of course without a napkin. After I broke off I threw the donut in the garbage because touching money and touching food is a nonstarter for me.

I think I will never go to one of your stores again

See the attached image. I went through the drive through this morning and ordered a veggie sandwich. There is always too much cream cheese for me so I opened up the sandwich to take some off. Inside the sandwich there was a mosquito stuck to the cream cheese.

I was not able to eat it.

Used the drive through had a coupon and my Tim's card. I paid in cash for my coffee. When I got home I checked my points on my card and I had 0 witch meant I should have gotten my coffee free.

This was the Akron ny store. I thought this happened one other time but I let it go thinking I was wrong. So I now have been keeping an eye on it. I work very close to this Tim Hortons and I am a 5 day a week customer. M.

and then again for lunch.

Yes I am Jose Cruz I work at the Niagara Falls New York location. And I like to know if I can get a $0.70 raise to match the other Tim Hortons nearby because is unfairly my location is you $0.25 and then another store you find out gives you another $0.80 $0.85. I will like to have that match to 13.70 a hour

My fiancé and I loved the Frozen Strawberry Lemonades. We loved them so much that we would get two larges at least twice a week. Now that the mix has changed we haven’t gotten one. The old lighter colored mix was so much better and now I am very disappointed.

Changing from chocolate whip cream on the Frozen Hot Chocolates and real whip cream in general to a non dairy whip cream. Not good. Everything else is great. Thank you.

Taking service else where. Saw an employee go into bathroom to clean and wore her rubber gloves from the bathroom into the kitchen. Eeewwww cross contaminating. People need to be trained right. By the way it was the owosso Michigan tim hortons.

I ordered a steak and cheese panini and it took like 20 minutes to get the sandwich because there was no steak done up. The store was not busy. Husband ordered 2 croissant sausage breakfast sandwiches and they could only give him one cause they didn’t have anymore croissants.

But the one they did give him was cold and the croissant was burnt. It was a HORRIBLE time there.

First bad service ever and I hope it doesn’t repeat its self! The restaurant was in Toledo Ohio on 1801 Laskey Rd.

Tim Horton's corporate guest service is extremely poor and disgusting. There is clearly lack of management and no accountability for providing good customer service. They truly do not believe in the concept of core values. Tim Horton's guest service has been outsourced to third party and most of the agents can not even speak English properly.

I have been dealing with an issue for over a weak and any time I call and I get the same useless answer" We do not what is going on". I used to think highly about this company but its guest service sucks.

I filed a formal complaint about a store in Thunder Bay Ontario on Canada Day about service I got from 2 counter persons were very discurtiuos to my friend and I. I have been coming to 615 Sibley Drive for 5 years.....

since 2,014 and the counter person said they didn't want me and my friend staying all night and told my friend that we never bought anything in the store.... the fact is I did.... I bought 2 Boston Crème donuts,2 coffees and 2 diet cokes and those counterpersons call that nothing....

what happen to that old saying that "the customer is always right". As I said before I want the grayed haired lady that comes in at 6 am on the weekdays I want her fired and Karen who works on the night shift I want her fired as well....

you don't treat paying customers the way my friend and…